MANAGEMENT INFORMATION SYSTEMS

Transcription

1 MISSION STATEMENT The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau. REVISED BUDGET $1,956,200 CORE SERVICES Training 8% Non-Core 8% Helpdesk Services 13% Standards & Procedures 2% Systems Implementation 21% Manage Enterprise Network 16% Production System Support 32% FUNDING SOURCES Interdepartmental Charges 22% Fees < 1% General Support 86% See the Glossary for definitions of terms. 103

2 COMPARATIVES Amended Approved Revised Budget Budget Budget EXPENDITURES: Personnel Services $ 828, , , , ,300 Commodities and Services 407, , , , ,900 Capital Outlay 108,700 85,000 40,000 85, ,000 Total Expenditures 1,344,500 1,421,900 1,405,200 1,453,300 1,956,200 FUNDING SOURCES: Interdepartmental Charges 241, , , , ,200 Fees 2,400 2,400 2,400 2,400 2,400 Support from General Fund 1,101,100 1,117,400 1,100,700 1,131,100 1,673,600 Total Funding Sources $ 1,344,500 1,421,900 1,405,200 1,453,300 1,956,200 STAFFING FUND BALANCE N/A N/A N/A N/A N/A The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule. BUDGET HIGHLIGHTS The Management Information System s Revised Budget represents an increase of $502,900 (34.6%) from the Approved Budget. The following increment has been approved for the Revised Budget: New core software information systems. This includes replacing the financial, human resources, property assessment/appraisal and, potentially, the permitting software systems. The utility of the existing system is declining, and the risks and costs that we incur by depending on aged and inadequate software are increasing. The current system is nearly twenty years old, requires multiple stand-alone systems for sales tax, real and business personal property tax, water and wastewater utility billing, and fixed asset controls. In addition, there are concerns about the software vendor s ability to provide future system support. The company has not added a new customer in several years and their customer base appears to be eroding. The $400,000 in funding will not fund the full cost of the new systems. The MIS director has estimated total costs at $600,000 to $1,200,000. These additional costs will be funded through our master leasing arrangement with Banc of America. The CBJ would start incurring these additional leasing costs in FY07. Amount $400,000 Consulting services to assist in the identification and selection of the new core software systems. This 100,000 increment is being submitted in conjunction with the core software information systems increment noted above. The consulting services would be used to identify current system needs and potential enhancements and for identifying and selecting the most appropriate systems. The MIS director has estimated total costs of this service at $50,000 to $100,000. Any savings from this budget increment would be used to help reduce the master lease leasing costs noted above. Total $500,000 There were no other significant budgetary changes. 104

3 CORE SERVICES Maintain Relevant set of Technology Standards and Procedures Includes: Redevelop standards and procedures; disseminate information about standards and procedures % of infrastructure adhering to standards % 70% 75% % of customers who rate standards and procedures as satisfactory or better % 85% 85% % of overall staff time expended - - 5% 5% 5% Systems Implementation Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technology-assisted operations % of customers who rate systems development as satisfactory or better % 85% 85% % of customers who rate technology consulting as satisfactory or better % 85% 85% % of projects completed on established schedule % 75% 75% % of projects completed within established budget % 75% 75% Production System Support Includes: Systems support and batch processing Average duration of system unavailability hr 0.5 hr 0.5 hr Frequency of system unavailability per year

4 CORE SERVICES, CONTINUED Manage Enterprise Network Includes: Wide area and local area network management Average duration of network unavailability hr 1 hr 1 hr Frequency of network unavailability per year % facilities with adequate network capacity - 90% 90% 90% 90% Helpdesk Services Includes: Field helpdesk calls and messages % of customers who rate helpdesk services as satisfactory or better % 85% 85% % of technical support requests completed on time % 85% 85% % of staff time expended on Tier I, II, and III - 15/15/10% 15/15/10% 15/15/10% 15/15/10% Training Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications % customers receiving requested training per quarter - 50% 20% 80% 80% % of customers who rate classroom training as satisfactory or better % 80% 80% Cost per individual per class - $140 $140 $140 $140 Average time from request to training - 3 mo 6 mo 3 mo 3 mo 106

5 FUNCTIONAL ORGANIZATION CHART CITY AND BOROUGH MANAGER'S OFFICE M.I.S. DIRECTOR Robert Steedle Secretary I Programmer/Analyst II Systems Operation Manager Information Systems Specialist Programmer/Analyst I Network System Administrator Network Specialist Computer Resource Management Computer Resource Training MIS/DP Analysis and Systems Development Vendor Analysis/Software Package Procurement and Assistance Computer Resource Contracts Assistance 107

6 STAFFING ORGANIZATION CHART Management Information Systems Director Systems Operation Manager Programmer Analyst I Information Systems Specialist Network System Administrator Network Specialist Programmer Analyst II 3.0 PFT Secretary I See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS 108

7 STAFFING DETAIL CLASS TITLE: Management Information System Director ,200 Amended Approved Revised Salary & Salary & Salary & No. Benefits No. Benefits No. Benefits Pos. Budget Pos. Budget Pos. Budget $ 1.00 $ 84, $ 84,000 Systems Operations Manager , , ,300 Data Processing Programmer/Analyst II , , ,700 Data Processing Programmer/Analyst I , , ,600 Network Systems Administrator , , ,700 Network Specialist , , ,700 Information Systems Specialist , , ,800 Secretary I , , ,600 Overtime - 8,600-8,900-8,900 Benefits - 248, , ,600 Vacancy Factor - (9,000) - (9,500) - (9,600) Total Budget $ 892, $ 945, $ 949,

8 NOTES This page has been left for notes. 110