MANAGEMENT INFORMATION SYSTEMS

Transcription

1 MISSION STATEMENT The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau. BUDGET $1,799,500 CORE SERVICES Training 8% Non-Core 8% Helpdesk Services 13% Standards & Procedures 2% Systems Implementation 21% Manage Enterprise Network 16% Production System Support 32% FUNDING SOURCES Interdepartmental Charges 22% Fees < 1% General Support 81% See the Glossary for definitions of terms. 101

2 COMPARATIVES Amended Approved Adopted Budget Actual Budget Budget EXPENDITURES: Personnel Services Commodities and Services $ 1,028, ,200 1,189, ,600 1,148, ,200 1,291, ,600 1,239, ,300 Capital Outlay 29,800 80,000 60,000 80,000 80,000 Total Expenditures 1,536,000 1,744,100 1,676,300 1,848,300 1,799,500 FUNDING SOURCES: Interdepartmental Charges 280, , , , ,500 Fees State Shared Revenue 3,500 35,800 2,400 36,100 3,600 36,100 2,400-3,600 - Support from General Fund 1,216,500 1,387,800 1,318,800 1,509,400 1,459,400 Total Funding Sources $ 1,536,000 1,744,100 1,676,300 1,848,300 1,799,500 STAFFING FUND BALANCE N/A N/A N/A N/A N/A The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule. BUDGET HIGHLIGHTS The Management Information System s Adopted Budget represents a decrease of $48,800 (2.6%) from the Approved Budget. The significant budgetary change is: Personnel Services increased $52,500 (4.1%) due to decreases in the PERS rate and health care CORE SERVICES Systems Implementation Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technology-assisted operations % of customers who rate systems development as satisfactory or better 85% 85% 85% 85% 85% % of customers who rate technology consulting as satisfactory or better 85% 85% 85% 85% 85% % of projects completed on established schedule 75% 75% 75% 75% 75% % of projects completed within established budget 75% 75% 75% 75% 75% 102

3 CORE SERVICES, CONTINUED Production System Support Includes: Systems support and batch processing Average duration of system unavailability 0.5 hr 0.5 hr 2.0 hr 0.5 hr 0.5 hr Frequency of system unavailability per year Manage Enterprise Network Includes: Wide area and local area network management Average duration of network unavailability 1.0 hr- 1.0 hr 3.0 hr 1.0 hr 1.0 hr Frequency of network unavailability per year % facilities with adequate network capacity 90% 90% 100% 100% 100% Helpdesk Services Includes: Field helpdesk calls and messages % of customers who rate helpdesk services as satisfactory or better 85% 85% 90% 90% 90% % of technical support requests completed on time 85% 85% 85% 85% 85% Training Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications % customers receiving requested training per quarter 20% 50% 80% 80% 80% % of customers who rate classroom training as satisfactory or better 75% 80% 80% 80% 80% 103

4 FUNCTIONAL ORGANIZATION CHART CITY AND BOROUGH MANAGER'S OFFICE M.I.S. DIRECTOR Robert Steedle Secretary I Programmer/Analyst II Systems Operation Manager GIS Information Systems Programmer/Analyst I Network System Administrator Network Information Technology Management Information Technology Training Systems Analysis and Systems Development Vendor Analysis/Software Package Procurement and Assistance Information Technology Resource Contracts Assistance GIS Data Administration GIS User Support GIS Systems Development 104

5 STAFFING ORGANIZATION CHART Management Information Systems Director Systems Operations Manager Programmer Analyst II 3.0 PFT Secretary I GIS Manager Programmer Analyst I GIS Technician.66 PPT Information Systems Network System Administrator Network See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS 105

6 STAFFING DETAIL CLASS TITLE: Management Information System Director ,900 Amended Approved Adopted Salary & Salary & Salary & No. Benefits No. Benefits No. Benefits Pos. Budget Pos. Budget Pos. Budget $ 1.00 $ 91, $ 95,600 Systems Operations Manager , , ,000 Data Processing Programmer/Analyst II , , ,000 Data Processing Programmer/Analyst I , , ,600 Network Systems Administrator , , ,500 Network , , ,600 Information Systems , , ,900 Administrative Assistant I , , ,100 GIS Technician , , ,600 Overtime - 10,200-10,600-10,500 Benefits - 398, , ,300 Vacancy Factor - (11,600) - (12,600) - (12,500) Total Budget $ 1,189, $ 1,291, $ 1,239,