Error message from itunes Windows XP

Transcription

1 Error message from itunes Windows XP The information in this document is published for the assistance of our customers and is for information purposes only. The document has been compiled by B&W Group Ltd in good faith from sources (including the internet) believed to be reliable. Although all reasonable care has been taken to ensure that the information contained herein is not untrue or misleading we make no representation that it is accurate or complete; it should not be relied upon as being authoritative or definitive. Potential users should therefore exercise care and judgement before making any changes. In some instances, when trying to stream audio from a computer using itunes to an AirPlay device such as the Bowers and Wilkins Zeppelin Air, an error message (-15000) may be displayed in the itunes window. This inhibits the ability to playback audio, due to certain UDP ports on the system being blocked. This error is documented within the Apple support knowledgebase regarding AirPlay devices and can be found here. Before Proceeding Ensure that both itunes and your Zeppelin Air firmware have been updated to the latest version. If you are using a third party firewall (such as Norton or McAfee ), the Windows native firewall is normally disabled. If it isn t this can be achieved by following the first three steps of this guide and then selecting the Off (not recommended) option in the firewall settings. If after doing this you are still presented with the error message when trying to stream audio from itunes, please consult the security software vendor for further instructions on adding itunes and Bonjour (ports ), as exceptions in your firewall settings. Windows XP 1. Please click the Windows Start button and Control Panel, after doing so the Control Panel window will appear. (Please note: You may be presented with different styles of screen for the Control Panel). 2. Now click on the Security Centre icon, after doing so the Security Centre window will appear.

2 3. Towards the bottom of the window, select Windows Firewall from the subheading Manage security settings. The Windows Firewall settings Window will now appear. Ensure the Don t allow exceptions box is un-ticked. 4. Located at the top of the Windows Firewall settings window are three tabs, please select the Exceptions tab, doing so will navigate to the Windows Firewall exceptions settings. 5. This screen displays those programs and services that have had Firewall exception rules applied to them. If itunes and Bonjour Service are not displayed in the Programs and Services box you will need to add them. - If both services are already listed as an exception, please proceed to step 1 of the Advanced Instructions below. 6. To add itunes to the Windows Firewall Programs and Services exception list, please click the Add a Program button, which is located on the bottom left of the window. This will then open the Add a Program dialog box.

3 7. Please now scroll through the list of programs, select itunes and click Ok. After doing so itunes will appear in the Programs and Services exception list. 8. To add Bonjour to the Windows Firewall Programs and Services exception list, please click the Add a Program button, which is located on the bottom left of the Window. This will then open the Add a Program dialog box. 9. You will now need to click Browse, after doing so you will be presented with the Browser navigation window. From the Look in drop down, please navigate to C:\Program Files\Bonjour. The root directory (in the example above C:\) may vary depending on your computer configuration. In the instance you are unable to find the folder stated above, please contact your computer manufacturer or systems administrator. Failing this please contact your local Bowers & Wilkins support centre via the online trouble-shooter.

4 10. Within C:\Prgram Files\Bonjour is the file mdnsresponder.exe, please select this and then click Open. You will then be presented with the Add a Program dialogue box (note that mdnsresponder is now listed), please click OK. 11. After clicking Ok in the previous step, you will once again be faced with the Programs and Services exceptions list however now both itunes and Bonjour (Bonjour may be named mdnsresponder ) will be listed. Ensure both services have checked boxes and click OK. In most cases, the instructions above will be sufficient to overcome this issue, however in some instances the firewall will need further configuration. If after completing the above process you are still unable to stream music from itunes to your Bowers & Wilkins Zeppelin Air, please follow the steps on the next page.

5 The following steps are more advanced than those previously explained. If you are unsure or uncomfortable completing them, please seek further assistance. Advanced Instructions 1. Please follow steps 1-4 of the previous process to navigate to the Exceptions tab in the Windows Firewall settings. After doing so, please click Add port.. The Add port. dialogue box will then appear. 2. Please now enter a relevant name in the Name field (in the instance below we have used AirPlay(1)), in the Port Number field enter 6001 and select the UDP option. Once this has been done, please click OK. Please note: this process will have to be completed several times so the name you assign to this exception rule should include a numbered suffix. 3. Please repeat the above process for the following settings, still providing the exceptions with appropriate names: - Port number: 6002 UDP - Port number: 6003 UDP

6 4. You should now have three custom exceptions similar to that shown below, click OK. If after completing this you still encounter an issue, please contact your local Bowers & Wilkins distributor via the online trouble-shooter. Trademark acknowledgements itunes is a registered trademark of Apple Inc. in the United States and other countries. AirPlay is a trademark of Apple Inc. Norton is a trademark of Symantec Corporation. McAfee is a trademark of McAfee Inc. Windows is a registered trademark of Microsoft Corporation.