Our Business Knowledge, Your Winning Edge. Travel & Logistics

Transcription

1 Our Business Knowledge, Your Winning Edge. Travel & Logistics

2 The Travel & Logistics industry has often been a reflection of the global economy, and its growth has been directly linked to globalization. While the developing global economy offers enormous growth potential for industry players, it also brings along increasingly intricate supply chains, higher costs and tighter regulatory demands. Hence, it is a challenge to expand globally while managing costs, optimizing and standardizing processes. Organizations have been using rapid technology adoption as one of the means to address this challenge. We at L&T Infotech possess a strong understanding of challenges faced by the Travel & Logistics industry and leverage our rich experience to implement cutting edge IT solutions and address the issues effectively. We leverage our unique Business-to-IT Connect to offer robust solutions to our Travel & Logistics clients. Our parent company, Larsen & Toubro (L&T), has over 70 years of experience in various businesses and this has helped us to consistently deliver value to our clients. Our experience ranges from providing cost-effective application development & maintenance services, integration and testing services for all businesses to being a thought partner in devising strategic solutions for managing various processes. We offer our clients cost-effective, high-quality robust IT solutions, sharper ERP deployment skills, pre-tested domain-specific solutions and customized business intelligence capabilities. Our teams comprise professionals with deep domain experience across airports, sea ports, shipping & logistics. They are backed by technology experts with experience in development, reengineering and implementation of IT for business solutions. Industries We Serve Aviation Shipping Surface transportation Logistics Airports Sea ports Road transportation Cargo, freight, container Airlines Shipping companies Railways Supply chain & warehouse Third-party logistics/courier Service Offerings Prime focus on the following: < Application Development, Maintenance & Support < Legacy Modernization < Enterprise Resource Planning < Testing Services < Infrastructure Management Services < Enterprise Application Integration < Mobility Services < Geographic Information System < System Integration < Cloud & SaaS (Software as a Service) < Business Intelligence and Data Warehousing

3 Domain Solutions Airports The aviation industry has changed dramatically over the past few years. While airlines are successfully realigning their business models to reduce operational costs and make customer experience better, airplane manufacturers are launching new fleets that fly to all corners of the world carrying more passengers at lower costs. Developments like these will affect the way that airports are run now and well into the next decade. Furthermore, shifting requirements of major stakeholders in the airport environment (passengers, service providers, airlines, etc.) have led to the need for innovative airport operating strategies. Passengers are no longer willing to accept a one-size-fits-all service that applies equally regardless of the fare paid. Airlines demand significant flexibility from airports that support their business models which are very different from each other. Service providers strive to deliver even shorter turnaround times. Providers of ground handling, catering, cleaning and supporting services - all require unprecedented levels of information sharing and collaboration across organizational borders. Changing business models are leading to large scale transformations in IT and operations as well. Today, the industry focus is on providing best-in-class facilities and achieving operational efficiency while keeping costs low. With our deep airport domain and technology expertise, and a fully integrated end-to-end managed services offering, we enable airports to improve their operations and service levels. Passenger Services Check In (CUPPS, CUSS), Flight Information (FIDS), Public Address, Information Kiosk, Self Service, Remote Check-in, Parking System Indian Airports and the L&T Group Baggage Services Baggage Reconciliation System, Baggage Handling System Interfaces Operation & Management Services AODB, RMS, EPOS, Command Centers, ERP, Aviation Billing Security & Surveillance Services Access Control System, Closed Circuit TV, Voice Alarm Mumbai International Airport Bengaluru International Airport Infrastructure Services Network, Telephony, Enterprise Infrastructure Management Other Services Cargo Services (Cargo Management), Unit Load Device (ULD), Building Management System (BMS), Executive Information Systems, Finance & Accounting, Purchase & Procurement, Revenue Accounting & Recovery, HR Delhi International Airport Hyderabad International Airport

4 SI Framework Airport operations < Complete E2E engagement management toolkit < Plan, monitor, track and report < Test management system < Web 2.0 technology with Rich Internet Application (RIA) < User customizable views & layouts and fully integrated with MS Office tools (Word, XLS, MPP) System Engineering < End-to-end requirement management < Requirements publishing < Requirement categorization/parameterization < Managed preliminary & critical design review < Establishing traceability Business Process Model Integration Platform Realization Proven integration framework on SOA (Service Oriented Architecture) < Core-connects - various airport sub systems < Ready adapters, AODB, BRS, FIDS Built in support for: < Storing process instances < Transforming non-standard messages into standard < Rules engine < Simulator to stimulate interfaces for sub systems which not yet available/commissioned Domain Solutions Airlines The Airline industry, which is one of the most competitive & mature industries, is an all-business enabler forming a critical link in global businesses by transporting people and cargo. In a highly complex and competitive environment, companies have to achieve greater customer advocacy, retention and loyalty - all of which help achieve improved financial results. The airline industry witnesses a cyclical trend with fluctuating performance - few years of good performance followed by few years of poor performance. Today s airline industry obstacles are more threatening than ever with fluctuating fuel costs, emergence of low-cost carriers, regulatory compliance and ever increasing pressure to provide reliable & consistent services that meet customer demands & expectations. The airline business models are constantly changing & evolving to enhance operations & reduce costs through collaborations. Now, the industry focus is on providing highly differentiated and unique customer experience, loyalty management & CRM (Customer Relationship Management), increasing channels for customer self-service and achieving operational efficiency while keeping costs low. With our expertise, we provide airlines end-to-end solutions to improve their service quality & levels, operational processes and customer satisfaction. Our approach is to drive business value for our clients by focusing on the needs of their customers and users. We work closely with clients to understand their business needs, and then apply relevant domain insights, best practices and solution accelerators to deliver tangible business results.

5 Shipping Large enough to carry several warehouses of goods in one journey, container ships are keeping our economy moving. For a majority of the today s shipping organizations, riding the high seas of a stormy economy & their own often outmoded systems is putting immense pressure on operations. Marine terminal operators are under increasing pressure to improve efficiency, increase security and reduce labor costs; they look to the latest automated technologies to help accomplish their goals. Integration of different systems and shipping communities add to the complexity. Shipping companies face a number of challenges to remain competitive and profitable. Challenges faced by these companies include: < Greater need for inbound and outbound freight visibility and control on a global basis < Managing the continuous demand for IT requirements on aging legacy systems Our strong domain & technology expertise provides shipping companies the comprehensive platform needed to help achieve their goals and meet today s challenges. Sea Ports Port operations form the core of services offered by port companies. Therefore, it is important for port companies to build strong execution capabilities related to port operations management. Our team of port and marine experts plan & develop the infrastructure essential for the facilitation of trade for both public and private sector clients. Our platform covers the entire port operations cycle from cargo operations, resource planning, vessel & berth planning, yard planning, custom clearance & delivery, service rationalization and operations process execution to monitoring, control and performance review. Consulting Services Business Process Consulting Technology Consulting Infrastructure Consulting Product/Vendor Evaluation Port Operations Automation Services SI Services for POS covering Marine Operations Cargo Operations Marine Services Enterprise Automation Services Enterprise Collaboration Custom Application Development Business Intelligence/Analytics Support and Integration Services Application Maintenance & Support Hardware, OS, Database Support Infrastructure Management Services Server & Storage Services Application Services Network Services Vessel, Berth, Yard Planning Resource Planning Customer Clearance & Delivery Security Services EMS Services Desktop Services SI Services for TOS GPS/RFID Solutions SI Services for VTMS EDI Services Package Implementations (ERP) Document Management Solutions Enterprise Integration Services ERP POS Integration Services Cloud Services Service Desk Hosting & Collocation Services

6 Logistics Over the last few decades the role of logistics management has undergone a paradigm shift. With worldwide networks of partners, the logistics industry has become more complex, expanding operations to meet the demands of the global logistics supply chain. It is constantly evolving in its endeavour to maximise revenues, increase profitability and improve operational efficiencies. While logistics companies have felt the impact of fluctuations in the economy, they continue to face significant challenges. Rising transportation costs and shrinking margins force logistics service providers to look for new ways to optimally plan and increase efficiency. Growing complexity of the logistics function has led many companies to outsource logistics activities to third party providers. They need complete visibility into logistics events in real time to monitor, control and respond appropriately to the events. The customer relationship management and customer self-service in terms of checking order status, tracking shipments, online invoices, etc. also play an important role. The cargo web portals are considered to be among the upcoming drivers for the industry. The pressure is on to be flexible enough and customize offerings as per customer requirements, deliver the best possible service and compete more efficiently for business, while ensuring margins are protected. We believe that logistics providers need a new breed of solutions that offer clear visibility of events & resources to manage their businesses properly. To help logistics organizations achieve their business goals, we offer unique end-to-end logistics solutions. Technology Strategy for Warehouse Optimization Web Access/Web Orders < ecommerce storefront < Inventory/Operations visibility < Remote operations Data Center < (Onsite or hosted) Logistics Database < Customers / Vendors < Products / Vendors < Orders / Shipments Warehouse Management < Receiving < Kitting < Putaway < Cycle Counting < Picking < Wave Planning < Replenishment < Returns < Inventory Management < Barcode Integration < Partner Management Remote Warehouse(s) Supply Chain < Partner Management Order Management < ecommerce < Call center orders (phone/fax) < EDI/Electronic Order Capture < ERP and Other Systems Interface < CRM < Customer Self-Service Logistics Practice Offerings Financial Link < Interface to ERP/Accounting Systems Transportation Management < Parcel & LTL Shipments < Rating/Routing < Carrier Compliant Labeling < Carrier/Shipment Tracking Asset Management & Tracking < RFID, 2D Barcodes, Voice, GPS & Sensors Activity Billing < Activity Tracking < Client Agreement / Contract < Billing/Invoice Preparation Mobile Logistics < Real-time RF, Speech & Browser Interface

7 < Sales Order Management < Inventory Management < Financial Accounting < Purchase Order Process WMS < Warehousing Operations < Yard Management < Labor Management < Integrate to Inventory Management < KPI Dashboard < Operational Metrics Reporting Business Intelligence E R P Handhelds (GS1, RFID) < Picking < Stock Enquiry < Paperless operations < Transportation Operations < Fleet Management < Load Consolidation TMS Optimization Tools < Slotting Optimization < Space & Layout Optimization < Network Optimization Warehousing Operations involve seamless integration of multiple systems depending on the current landscape; optimizing operations can be achieved through judicious use of technology Railways Entering the new millennium, Railways are responding to competition from cars and planes. With revival of Railways as a strong mode of transportation, today railways are managing sustained higher demand & focusing on growing revenue, improving margins and meeting customer expectations. To be sustainable & competitive, railways have to provide seamless intermodal services, improve asset utilization & safety, automate key train movement functions, manage high fuel costs and address changing technology environment challenges. Railways are constantly leveraging technology to manage these challenges that would result in higher operational efficiency and flexibility. We have significant expertise in providing dynamic solutions in the Technology space with a focus on rail business, and ensure train Operating Companies and Service Providers to deliver outstanding customer experience. Railway Practice - Key Offerings < Freight management < Loco shed management < Coach factory and rail wheel factory management < Coach information management < Information system for rail repair workshop < Wagon depot management < Material depot management < Ticketing solutions (multi-modal) < Railway asset management & tracking < Train planning < Pricing solutions (passenger/freight) < Information management for large rail construction projects

8 About L&T Infotech th Larsen & Toubro Infotech Ltd. (L&T Infotech), one of the fastest growing global IT services company, is ranked by NASSCOM as the 6 largest software & services exporter from India and among the top 20 IT BPO employers in It is a wholly-owned subsidiary of Larsen & Toubro (L&T), a multi-billion conglomerate, and India s largest Technology, Engineering, Construction, Manufacturing and Financial Services organization, with global operations. L&T Infotech provides end-to-end IT solutions and services to Banking & Financial Services; Insurance; Energy & Process; Hi-tech & Consumer Electronics; Utilities, Engineering & Construction; Consumer Packaged Goods, Retail & Pharmaceuticals; Auto & Aerospace; Media & Entertainment; Healthcare; Plant Equipment & Industrial Machinery and Travel & Logistics industries. Headquartered in Mumbai, India, L&T Infotech delivers IT-enabled business solutions to its clients, leveraging its strong domain expertise and in-depth technology know-how, through its service lines, including Testing; Mobility; Infrastructure Management Services; BI/DW; SAP; Oracle & Microsoft; Enterprise Integration; and Manufacturing Execution Systems. L&T Infotech is differentiated by its three-pronged value proposition, encompassing Business-to-IT Connect, Execution Excellence and Engage the Future. ( Business-to-IT Connect info@lntinfotech.com *All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from L&T Infotech.