Brenda J. Billingsley Digitally signed by Brenda J. Billingsley

Transcription

1 Finance and Administrative Services Department PURCHASING DIVISION 115 S. Andrews Avenue, Room 212 Fort Lauderdale, Florida FAX DATE: July 29, 2013 TO: FROM: Evaluation Committee Members Brenda J. Billingsley, Director Purchasing Division Brenda J. Billingsley Digitally signed by Brenda J. Billingsley DN: cn=brenda J. Billingsley, o=broward County, ou=purchasing Division, c=us Date: :00:05-04'00' RE: Reconvening of Evaluation Committee Request for Proposals (RFP) No. V P1, Computer-Aided Dispatch (CAD)/Automatic Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-time Information The Evaluation Committee for RFP No. V P1, Computer-Aided Dispatch (CAD)/Automatic Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-time Information for Broward County Transit Division, will be reconvened on Friday, August 9, 2013 at 1:00 p.m. in Room 430 of the Governmental Center to review significant new information concerning the status of this project. In accordance with the Broward County Procurement Code, Section g, A Committee need not meet after ranking/evaluating the vendors unless there is new significant information or a significant change in the staff, subcontractors, or qualifications of the first-ranked/highest-evaluated vendor. When the Director of Purchasing identifies such information or change, the Director of Purchasing or designee will present such information to the Committee for consideration in order to ratify the ranking/evaluation or to reorder the list. On March 28, 2013, a Presentation Ranking meeting was held. After presentations and evaluation, the Evaluation Committee named Integrated Systems Research Corporation (ISR) as the first-ranked firm, Clever Devices, Ltd. as the second-ranked firm, INIT Innovations in Transportation, Inc. as the third-ranked firm, and Trapeze Software Group, Inc. as the fourth-ranked firm. On April 1, 2013, the proposed recommendation of ranking was posted to the Broward County Purchasing Division s website. In accordance with the Broward County Procurement Code, Section f, If a vendor believes the proposed recommendation of ranking is unfair, incorrect, or there is significant new information that should be taken into consideration, the vendor shall provide the objection or information in writing to the Purchasing Director within three business days from the posting of the Proposed Recommendation of Ranking. On April 03, 2013, Broward County received an objection (to the proposed recommendation of ranking of ISR as the first-ranked firm) from the law firm, Weiss Serota Helfman Pastoriza Cole & Boniske, P.L. (Weiss Serota), filed on behalf of their client, Clever Devices, Ltd. (Clever). On April 15, 2013, the Director of Purchasing issued a response to the objection letter dated April 3, 2013 (Exhibit 7). Broward County Board of County Commissioners Sue Gunzburger Dale V.C. Holness Kristin Jacobs Martin David Kiar Chip LaMarca Stacy Ritter Tim Ryan Barbara Sharief Lois Wexler

2 Reconvening of Evaluation Committee RFP V P1, CAD/ AVL System Replacement with Single Sign-On and Real-time Information July 29, 2013 Page 2 of 2 On April 16, 2013, the final recommendation of ranking was posted to the Broward County Purchasing Division s website. On April 22, 2013, Broward County received a protest (to the final recommendation of ranking of ISR as the first-ranked firm) from the law firm, Weiss Serota, filed on behalf of their client, Clever, in which they protested the ranking of ISR as the first-ranked firm for the above referenced solicitation (Exhibit 7). Exhibit 7 consists of the protest documents as well as additional correspondence regarding the procurement. Based upon the protest received on April 22, 2013, County staff conducted a review of the allegations raised in the protest. As a result, County staff contacted various references provided by ISR and the second, third, and fourth-ranked firms to verify the firms purported work experiences (Exhibits 3 and 4). Based on the allegations raised, upon review of the information prepared by staff, and in accordance with the Broward County Procurement Code Section g, the Evaluation Committee will be reconvened in order to ratify the ranking/evaluation or to reorder the list. Attached is supplemental information regarding the procurement and the information I relied upon to support my determination to reconvene the Evaluation Committee (Exhibits 1-7). While a significant amount of time was spent reviewing discrepancies and clarifying corrections, this information is provided as a part of the overall packet of information that the Evaluation Committee should take into consideration as to whether or not the Committee should ratify the ranking/evaluation or to reorder the list. All of the responding firms have been notified of the reconvening meeting however, their attendance is not required. Attachments: Exhibit 1 - Table 1/RFP No. V P1 Evaluation Criteria with Numeric Ranges Exhibit 2 - Firms Initial Responses to the RFP Project-Specific Evaluation Criteria Exhibit 3 - Staff Updates to Firms Initial Reference Validation Reports Exhibit 4 - Staff Clarifications and Corrections to Firms Work Experience Exhibit 5 - Firms Responses to Clarifications and Corrections Exhibit 6 - Evaluation Committee Reconvene Meeting - Transit Division Report Power Point Presentation Exhibit 7 - Additional Correspondence: April 03, 2013 Letter of Objection from Weiss Serota, representing Clever Devices, Ltd. April 15, 2013 Response to Objection issued by the Purchasing Division April 22, 2013 Letter of Support to Ranking Motion from Shutts & Bowen, LLP, representing ISR April 22, 2013 Letter of Protest from Weiss Serota, representing Clever Devices, Ltd. May 16, 2013 Letter from Becker & Poliakoff, representing Clever Devices, Ltd. July 22, 2013 Letter from Weiss Serota, representing Clever Devices, Ltd. c: Glenn Marcos, Assistant Director, Purchasing Division George G. Lewis, Purchasing Manager, Purchasing Division Christine Calhoun, Purchasing Agent IV, Purchasing Division Tim Garling, Director, Transit Division Lina Kulikowski, Project Manager, Transit Division Glenn M. Miller, Assistant County Attorney, Office of the County Attorney

3 RFP No. V P1: Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Table 1- Evaluation Criteria with Numerical Points Ranges Characteristics of Firm and Staffing: (5 Points) 5 1. Organization of the proposed project team 1.a. Structure of the proposed project team 1.b. Providers for each of the following: I. CAD/AVL system; II. Single Sign-On system; III. ard Management system; IV. Onboard vehicle component monitoring system; V. Real-Time Information system and wayside passenger advisory signs. VI. System Integration/Interface Work Experience of System Provider(s): (35 Points) 2. Work experience of the System Providers- For criteria 2.a. through 2.e. below, points will be assigned to vendors who have successfully implemented systems that meet each criterion. See pages 22 and 23 for instructions on how to respond to these criteria. Responses provided, as well as results of customer reference validations conducted by Broward County, will be evaluated to determine whether a vendor has work experience of successfully implemented systems that meet each criterion. 2.a. Implemented CAD/AVL systems, preferably one that replaced an older CAD/AVL system, for public transit agencies. Three points will be assigned to a vendor who has successfully implemented a system with a fleet size of 450. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets. 2.b. Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail. Three points will be assigned to a vendor who has successfully implemented a system with a fleet size of five streetcar or light rail vehicles. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets. 2.c. Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement. Three points will be assigned to a vendor who has successfully implemented a system with a fixed-route bus fleet size of 350. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets. 2.d. Implemented customer information system that provides real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies.. Three points will be assigned to a vendor who has successfully implemented a system with IVR that handles 5,000 calls on an average weekday, 100 PASs, and a fleet size of 450. Additional points may be assigned to work experience with larger systems. Fewer points will be assigned to work experience with smaller systems. 2.e. Implemented yard management system, onboard vehicle component monitoring system, and integration/interface with existing systems. Three points will be assigned to a vendor who has successfully implemented a system with two bus depots and a fixed-route bus fleet size of 350. Additional points may be assigned to work experience with larger systems. Fewer points may be assigned to work experience with smaller systems. 3. Unique aspects of the system provider(s) including special skills/capabilities, awards/certifications received in areas related to this project, and innovative solutions beyond the requirements of this project

4 RFP No. V P1: Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Table 1- Evaluation Criteria with Numerical Points Ranges 4. Project implementation plan 5 Experience of Key Personnel: (10 Points) 5. Qualifications of Project Manager 6 6. Qualifications and structure of the overall implementation team 4 Implementation Approaches and Ability to Meet Requirements (25 points) 7. Ability to Meet Requirements 7.a. The ability to meet General Requirements 5 7.b. The ability to meet CAD/AVL System Requirements 10 7.c. The ability to meet ard Management System Requirements, Real-Time Information 5 Requirements and Integration/Interface Requirements 8. Implementation approach 5 Price: (20 Points)* 10. The fixed price proposal will be adjusted prior to use in calculating points awarded for item 10. Where Adjusted Proposer s Price = (fixed price proposal * 20 / average points received from EC members for item 7) Total points awarded for price will be determined by applying the following formula: (Lowest Adjusted Proposers Price/Adjusted Proposer s Price) x 20 = Price Score 20 Other: (5 Points) 11. Quality of proposal and clarity in presentation of qualifications 5 TOTAL POINTS 100

5 4 EvaluationCriteria EvaluationCriteria ProjectSpecificCriteria CharacteristicsofFirmandStaffing: WorkExperienceofSystemProvider(s): Provide answers below. If you are submitting a response as a joint venture, you must respond to each question for each entity forming the joint venture. When an entire response cannot be entered,asummary,followedwithapage number reference where a complete responsecanbefoundisacceptable.

6

7 4.1 EvaluationCriteriaAddendum WorkExperienceofSystemProviders EvaluationCriteria WorkExperience Fleet Size Depots PAS Signs WorkExperienceExample1:ChicagoTransportationAuthority(CTA) Organization ChicagoTransitAuthority(CTA)

8

9 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications Thisreferenceisrelevantto:

10 WorkExperienceExample2:PinellasSuncoastTransitAuthority(PSTA) Organization PSTA

11 ProductsDeployed: NewFeatures: Thisreferenceisrelevantto:

12 WorkExperienceExample4:WorcesterRegionalTransitAuthority(WRTA) Organization WorcesterRegionalTransitAuthority (WRTA)

13 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications Thisreferenceisrelevantto:

14 WorkExperienceExample5:WashingtonMetropolitanAreaTransitAuthority (WMATA) Organization Washington Metropolitan Area Transit Authority(WMATA)

15 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications

16 Thisreferenceisrelevantto:

17 WorkExperienceExample6:GreaterRichmondTransitCompany(GRTC) Organization GreaterRichmondTransitCompany(GRTC)

18 ProductsDeployed NewFeature: Thisreferenceisrelevantto:

19 WorkExperienceExample7:OttawaCarletonTransportation(OCTranspo) Organization Ottawa Carleton Transportation (OC Transpo)

20 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications

21 Thisreferenceisrelevantto:

22 WorkExperienceExample8:NeworkCityTransit(NCT) Organization MTA/NeworkCityTransit(NCT)

23 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications o Thisreferenceisrelevantto:

24 WorkExperienceExample9:MBTA/MBCR(MassachusettsBayCommuterRail) Organization MBTA(MassachusettsBayTransitAuthority)/MBCR(Massachusetts BayCommuterRail) SubcontractortoGeneralElectric JuanL.Figueroa ProjectDescription ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications

25 Thisreferenceisrelevantto:

26 WorkExperienceExample10:SoundTransit Organization SoundTransitasSubContractortoGeneralElectric ProjectDescription

27 ProductsDeployed NewFeatures SpecialSkills/Capabilities,Awards/Certifications Thisreferenceisrelevantto ProfileoftheFirm

28 Evaluation Criteria With regard to the Evaluation criteria, each firm has a continuing obligation to provide the County with any material changes to the information requested. The County reserves the right to obtain additional information from interested firms. Evaluation Criteria Project-Specific Criteria Characteristics of Firm and Staffing: 1. Provide an organizational chart indicating the members of the proposed project team. a. Include the structure of the proposed project team, including the relationship of the team, i.e., prime with subcontractors, joint venture, etc... b. Identify the provider for each of the following: i. CAD/AVL system; ii. Single Sign-On system; iii. ard Management system; iv. Onboard vehicle component monitoring system; v. Real-Time Information system and wayside passenger advisory signs; vi. System Integration/Interface. Work Experience of System Provider(s): 2. Describe work experience of the system provider(s), in current or past projects that are similar to the proposed CAD/AVL System Replacement with Single Sign-On and Real- Time Information. Provide actual dates of completion for past projects and/or estimated dates of completion for current projects. Provide references (organization, solutions provided, year(s) installed, contact name, title, role on project, , telephone) that meet Provide answers below. If you are submitting a response as a joint venture, you must respond to each question for each entity forming the joint venture. When an entire response cannot be entered, a summary, followed with a page number reference where a complete response can be found is acceptable. 1.: Please refer to Tab 3.1 Project Management Plan, Section : Please refer to Tab 5.1 Corporate Experience. 3.: Please refer to Tab 5.1 Corporate Experience. 4.: Please refer to Tab 3.1 Project Management Plan and the Project Schedule in Tab 3.2. Warranty and Maintenance is described in Tab 3.3 Warranty and Maintenance Agreement

29 CORPORATE EXPERIENCE INIT Innovations in Transportation, Inc Kristina Way, Suite 101 Chesapeake, VA USA Tel.: Fax:

30 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Table of Contents 1 CORPORATE EXPERIENCE Experience and Qualifications 3 2 REFERENCE PROJECTS CUMTD Champaign, Illinois C-TRAN Vancouver, Washington GRT Kitchener, Ontario RT Richmond Hill, Ontario TransLink Vancouver, British Columbia Testimonials ork Region Transit -- Richmond Hill Ontario, Canada, CUMTD -- Champaign Urbana Mass Transit District, Champaign, Illinois TRI-MET Portland RTD Denver VTA Santa Clara 19. Page 2 of 20

31 CAD/AVL System with Single Sign-On and RTPI Corporate Experience 1 Corporate Experience 1.1 Experience and Qualifications INIT is the most experience ITS vendor, with over 300 customers worldwide, including 30 in North America. These projects have provided us with unparalleled experience in virtually every type of operating environment and vehicle type available. Several of INIT s CAD/AVL projects include replacement of existing systems. Of particular note are TriMet in Portland, Oregon and RTD in Denver, Colorado. Both agencies are known to be progressive early adopters of technology. They both choose INIT to replace existing systems because they want the most advanced CAD/AVL system on the market. Please note that both projects are in the final phases of completion with anticipated final acceptance in the first half of Additionally, INIT has experience in all modes of transit. Several agencies, including Metro Houston, DART Dallas, TriMet Portland and RTD Denver operate buses and light rail in the same CAD/AVL system. INIT has equipped several more rail customers with APC systems. INIT has extensive onboard integration experience. Not only have we supplied a single login for fare collection systems and destination signs, we have supplied GPS and tagging information to security camera systems, schedule adherence to traffic signal priority systems and even integrated our vehicle computer to another suppliers driver terminal. Customer information is a natural extension of the CAD/AVL system. INIT has a tightly integrated solution that supplies customers with highly accurate arrival times in the format that they would most like to use. We have supplied web sites, text messaging, LCD and LED signs as well as real-time integration to interactive voice systems and even Google transit. One of the largest customers implementing customer information is TransLink in Vancouver, BC. They have over 1,400 vehicles reporting real time information through a variety of mediums. INIT even has experience with specialized systems like yard management. INIT has successfully deployed a system for LVB in Leipzig, Germany. LVB operates 5 major garages with 650 busses and light rail trams. The following table summarizes our North American customers, the technology that we have provided and the size of their fleet, by vehicle type.. Page 3 of 20

32 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Scope # Vehicles Equipped Customer CAD/ AVL AVA APC RTPI # FR Buses # PT Buses # Trains # Non- Rev Canada Montreal, PQ (STM) X 308 Toronto, ON (TTC) X 110 Toronto, ON (GO Transit) X X X X Vancouver, BC (TransLink) X X X X 1,500 Waterloo, ON (GRT) X X X X ork Region, ON (RT) X X X X United States Akron, OH X 63 Albany, N (CDTA) X X X X Buffalo, N X 27 Champaign-Urbana, IL X X X X Charlotte, NC X 20 Dallas, TX AVL only X X 163 Denver, CO (CAD/AVL in progress, APC installed) X X X X Everett, WA (CT) X X X X Hampton Roads, VA X 9 Houston, TX X X X X 1, New ork, N X 2,208 North San Diego County, CA Portland, OR (CAD/AVL in progress, APC installed) X 12 X X X Rock Island, IL X X X X Salt Lake City, UT X X 146. Page 4 of 20

33 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Scope # Vehicles Equipped Customer CAD/ AVL AVA APC RTPI # FR Buses # PT Buses # Trains # Non- Rev San Diego, CA X 57 San Francisco, CA (GGB) X X X X 200 San Francisco, CA (MUNI) X 1 Santa Clara, CA X 30 Seattle, WA (in progress) X X X 1,449 St. Louis, MO X Vancouver, WA X X X X Figure 1. North American Customers Legend: CAD/AVL Computer-Aided Dispatch and Automatic Vehicle Location AVA Automated Voice Announcements APC Automated Passengers Counters RTPI Real-time Passenger Information FR Fixed-Route PT Paratransit For detailed reference sheets on these projects, and for our projects outside of North America, visit our website at: 2 Reference Projects 2.1 CUMTD Champaign, Illinois Company Name Contact: CUMTD Champaign Urbana Mass Transit District Karl Gnadt Phone: [email protected] Page 5 of 20.

34 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Description of the Company: Project Background and Purpose The Champaign-Urbana Mass Transit District (MTD) operates out of Illinois Terminal, its intermodal facility in downtown Champaign that serves as both a transit hub for the MTD and a connection between the MTD, Amtrak and intercity bus lines. The MTD provides robust service to the University of Illinois which is in the heart of Champaign and Urbana with more than 50,000 rides per day to residents and students. Student fees allow unlimited rides for UI students, and contractual arrangements with the UI allow faculty and staff to ride for free. These riders constitute more than 60% of the MTD s ridership. Although the communities served have only 125,000 residents, MTD is poised to carry more than 10,000,000 riders this year. INIT s complete CAD/AVL system with city map display Automatic Vehicle Location based on logical positioning, GPS, gyroscope Real-time passenger information for designated stops INIT PERDIS Bid Dispatching Software INIT PARAnet paratransit scheduling software INIT MOBILE-PLAN fixed route scheduling software Google Transit Interface All 102 buses and 7 Paratransit vehicles were equipped with: On-board computers (COPILOTpc) Mobile data terminals (TOUCHmon) Digital Voice Announcement System (PAmobil) Passenger Information Displays (INIT PIDmobil and Adaptive) Wireless LAN for mass data transfer Interface to CCTV Bus Security System Interface to vehicle TSP system Interface to destination signs (Luminator and TwinVision) Interface to fare box system Automatic Passenger Counting System Single point of Log-on 20 stops were equipped with: POLTECH LED wayside signs MCS LCD Visual Displays Services provided: INIT provided the following services: Project Management and documentation Page 6 of 20.

35 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Engineering and Design Vehicle Prototyping Installation of in-vehicle equipment Installation of central servers and workstations at control center Installation of WLAN at depots Testing (Factory Acceptance Testing, Mini-fleet Test and System Acceptance Testing) User, System Admin and Maintenance Training Ongoing support and warranty Outcomes: Value of Work Performed: Start and End CUMTD is very happy with the system and has recently upgraded their central CAD/AVL system and migrated their vehicles to the new onboard computer (COPILOTpc) and data terminal (TOUCHmon). Control Center Dispatchers are better able to manage the fleet from the control center, implement dispatch measures to improve on-time performance and communicate with their operators. Managers are able to easily obtain information on performance and potential issues from the various reports available from the system. Passengers are very pleased with the ability to get real-time passenger information and the improved on-time performance. $2 million USD Start Date: January 2001 Date Final acceptance 2004 Support Call History Customer ear ReportedIssuePriority ItemsPendingResolution ItemsClosed CUMTD 2007 Normal 0 34 Minor 0 5 Major 0 13 Critical Normal 0 65 Minor 0 12 Major 0 15 Critical Normal 0 64 Minor 0 3 Major 0 10 Critical Normal 0 71 Minor 0 10 Major Page 7 of 20

36 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Critical Normal 0 94 Minor 1 16 Major 0 7 Critical Normal 2 29 Minor 1 62 Major 0 20 Critical C-TRAN Vancouver, Washington Company Name Contact: Description of the Company: Project Background and Purpose C-TRAN Clark County Public Transit Benefit Area Authority Mr. Bob McMahan Phone: (360) [email protected] C-TRAN serves Clark County, Washington, and the surrounding area, including Vancouver, Battle Ground, Camas, Washougal, La Center, Ridgefield, and commuter service to Portland. C-TRAN has been providing mobility options for the residents of Clark County for 25 years. With 26 bus routes (15 Urban Clark County, 3 rural Clark County and 8 commuter routes to Portland), C-VAN curb-to-curb service for people who cannot access regular route service, a Bike & Bus program and much more, C-TRAN has a transportation solution for just about anyone. The system includes: INIT s complete CAD/AVL system with city map display Automatic Vehicle Location based on logical positioning, GPS, gyroscope Extended Computer Aided Service Restoration (CASR) features like Detour Management and Real Time Service Control System (headway control) Interface to TMS Fixed Route Planning software Interface to Trapeze-PASS paratransit scheduling system Real-time passenger information for designated stops Web based Supervisor software Electronic Manifest transfer Real time Customer Information Interface with Ontira IVR Page 8 of 20.

37 CAD/AVL System with Single Sign-On and RTPI Corporate Experience All 119 buses are equipped with: On-board computers and integrated (COPILOTsoftkey) Digital Voice Announcement System Passenger Information Displays Automatic Passenger Counting System Wireless LAN for mass data transfer Interface to destination signs (Luminator and Twinvision) Interface to fare box system Single point of Log-on All 48 Paratransit Vehicles are equipped with: On-board computers (COPILOTpc) Mobile data terminals (TOUCHmon) Cellular modems Wireless LAN for mass data transfer Interface to fare box system Services provided: Outcomes: Value of Work Performed: INIT provided the following services: Project Management and documentation Engineering and Design Vehicle Prototyping Installation of in-vehicle equipment Installation of central servers and workstations at control center Installation of WLAN at depots Testing (Factory Acceptance Testing, Mini-fleet Test and System Acceptance Testing) User, System Admin and Maintenance Training Ongoing support and warranty C-TRAN is very happy with the INIT system and has recently upgraded their system in several ways. They upgraded the central CAD/AVL software and migrated the Paratransit fleet to new onboard computers (COPILOTpc) and data terminals (TOUCHmon) and started using cellular communications for these vehicles while leaving their fixed route fleet on the traditional voice and data radio system. $3.64 million USD Start and End Start Date: January 2004 Date Final acceptance 2006 Support Call Customer ear ReportedIssue ItemsPending Items Page 9 of 20.

38 CAD/AVL System with Single Sign-On and RTPI Corporate Experience History Priority Resolution Closed CTRAN 2007 Normal 0 18 Minor 0 3 Major 0 1 Critical Normal 0 82 Minor 0 8 Major 0 7 Critical Normal 0 23 Minor 0 7 Major 0 4 Critical Normal 0 39 Minor 0 8 Major 0 2 Critical Normal 1 22 Minor 1 8 Major 0 1 Critical Normal 0 9 Minor 0 9 Major 2 Critical GRT Kitchener, Ontario Company Contact: Description of the Company: GRT Grand River Transit Blair Allen, Supervisor, Transit Development Phone: [email protected] Grand River Transit operates daily bus services covering the cities of Cambridge, Kitchener and Waterloo on a fixed route schedule. In 2005, GRT launched an express bus service called ixpress ("i" for intelligent because of INIT s ITS technology being implemented). The ixpress is. Page 10 of 20

39 CAD/AVL System with Single Sign-On and RTPI Corporate Experience seen as a way to build up ridership levels in order to demonstrate the viability of higher-grade transport services. Project Background and Purpose The Purpose of the initial project was to provide intelligent transportation technology on GRT s new ixpress (BRT) service. INIT was chosen as the prime CAD/AVL contractor; Rogers Communications provided the public data GSM/GPRS network. The scope of work for this project initially included the installation of INIT s on-board equipment on the ixpress BRT fleet and supervisor vehicles. The system was later expanded (in 2010) to include the entire fixed route fleet. The system includes: INIT s complete CAD/AVL system with city map display Forms management MOBILE-PLAN planning system with an interface to Hastus Real-time passenger information for designated stops and terminals TSP (Traffic Signal Priority) along the BRT routes via 3M Opticom All 189 revenue vehicles were equipped with: On-board computers (COPILOTpc) Mobile data terminals (TOUCHit) Automated Passenger Counters (APCs) Vehicle diagnostic interface via J1708 Digital Voice Announcement System (PAmobil) Passenger Information Displays (PIDmobil) TSP interface GPRS (General Packet Data Radio Service) for data communication GSM for voice communication b Wireless LAN for mass data transfer Single point of Log-on All 5 non-revenue vehicles were equipped with: Laptops Supervisor application Selected stops were equipped with: INIT PIDstation LED wayside signs (communicating via GPRS) LCD signs from MCS Page 11 of 20.

40 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Services provided: Outcomes: Value of Work Performed: Start and End Date INIT provided the following services: Project Management and documentation Engineering and Design Vehicle Prototyping Installation of in-vehicle equipment Installation of central servers and workstations at control centre Installation of WLAN at depots Testing (Factory Acceptance Testing, Mini-fleet Test and System Acceptance Testing) User, System Admin and Maintenance Training Ongoing support and warranty GRT is very happy with the INIT system. Control Centre Dispatchers are better able to manage the fleet from the control centre, implement dispatch measures to improve on-time performance and communicate with their operators. Field Supervisors are better able to monitor the fleet with their mobile CAD/AVL application. Managers are able to easily obtain information on performance and potential issues from the various reports available from the system. Passengers are very pleased with the ability to get real-time passenger information and the improved on-time performance. $6 million CAD ($3 for initial implementation of central system, ixpress vehicles, supervisor vehicles and stop displays + $3 for conventional fleet expansion) ixpress (BRT) project: June July 2008 Conventional fleet expansion project: June 2010 October 2010 Support Call History Customer ear ReportedIssue Priority ItemsPending Resolution Items Closed GRT 2007 Normal 0 11 Minor 0 2 Major 0 1 Critical Normal 0 26 Minor 0 2 Major 0 0 Critical Normal 0 21 Minor 0 2 Major 0 3 Critical Normal Page 12 of 20

41 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Minor 0 2 Major 0 3 Critical Normal 0 10 Minor 1 26 Major 0 9 Critical Normal 1 7 Minor 1 0 Major 0 2 Critical RT Richmond Hill, Ontario Company Contact: Description of the Company: Project Background and Purpose RT ork Region Transit Rajeev Roy Phone: ext [email protected] RT was created by the regional government in 2001 to combine the five municipally-managed transit authorities in the regions of Vaughan, Markham, Richmond Hill, Aurora and Newmarket. RT operates 65 full time, rush hour and limited routes, 35 school services, 5 VIVA rapid transit routes and utilizes 14 Toronto Transit Commission (TTC) routes that run within ork Region's boundaries. All transit services in ork Region are provided by private operators under contract. In response to escalating congestion on the region's roads, ork Region's transit plan included a provision for a bus rapid transit (BRT) system along the onge Street and Highway 7 arterial corridors. This service, known as Viva, was launched in September The Purpose of the initial project was to provide intelligent transportation technology on RT s new VIVA (BRT) service. INIT was the prime CAD/AVL contractor and Rogers Communications provided the public data GSM/GPRS network. The scope of work for this project initially included the installation of INIT s on-board equipment on the VIVA BRT fleet and supervisor vehicles. The system was later expanded (in 2007) to include the entire conventional fleet. The system includes: INIT s complete CAD/AVL system with city map display Forms management MOBILE-PLAN planning system with an interface to Trapeze Real-time passenger information for designated stops and terminals TSP (Traffic Signal Priority) for 141 intersections via 3M Opticom Page 13 of 20.

42 CAD/AVL System with Single Sign-On and RTPI Corporate Experience All 400 revenue vehicles were equipped with: On-board computers (COPILOTpc) Mobile data terminals (PRESSit) Automated Passenger Counters (APCs) Vehicle diagnostic interface via J1708 Digital Voice Announcement System (PAmobil) Passenger Information Displays (PIDmobil) TSP interface GPRS (General Packet Data Radio Service) for data communication GSM for voice communication b Wireless LAN for mass data transfer Single point of Log-on All 10 non-revenue vehicles were equipped with: Laptops Supervisor application 150 stops were equipped with: INIT PIDstation LED wayside signs (currently communicate via GPRS, but are migrating to Ethernet) RT recently added SEON Cameras and INIT provided an interface allowing the camera system to share the WLAN and to transit still image through the CAD/AVL system to the control center. Dispatchers can now view still images from any camera, from any bus at any time. Services provided: Outcomes: INIT provided the following services: Project Management and documentation Engineering and Design Vehicle Prototyping Installation of in-vehicle equipment Installation of central servers and workstations at control centre (for VIVA project only) Installation of WLAN at depots (4 all owned by different operators) Testing (Factory Acceptance Testing, Mini-fleet Test and System Acceptance Testing) User, System Admin and Maintenance Training Ongoing support and warranty RT is very happy with the INIT system. Dispatchers are better able to manage the fleet from their offices, implement dispatch measures to improve on-time performance and communicate with their operators. Field Supervisors are better able to monitor the fleet via their mobile CAD/AVL application. Managers are able to easily obtain information on performance and Page 14 of 20.

43 CAD/AVL System with Single Sign-On and RTPI Corporate Experience potential issues from the various reports available from the system, which is especially important since they contract out their service. Passengers are very pleased with the ability to get real-time passenger information and the improved on-time performance. Value of Work Performed: Start and End Date $18 million CAD ($11 for initial implementation of central system, VIVA vehicles, supervisor vehicles and stop displays + $7 for conventional fleet expansion) VIVA (BRT) project: August 2004 June 2006 Conventional fleet expansion project: June 2007 June 2010 Support Call History Customer ear ReportedIssue Priority ItemsPending Resolution Items Closed RT 2007 Normal 0 23 Minor 0 14 Major 0 3 Critical Normal Minor 0 12 Major 0 12 Critical Normal 0 71 Minor 0 12 Major 0 12 Critical Normal Minor 0 14 Major 0 7 Critical Normal 2 94 Minor 0 41 Major 0 13 Critical Normal 7 79 Minor 5 47 Major 0 20 Critical TransLink Vancouver, British Columbia Company TransLink South Coast British Columbia Transportation Authority Page 15 of 20.

44 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Name Contact: Description of the Company: Gerry Akkerman Phone: (604) TransLink is responsible for the regional transportation network of Metro Vancouver in British Columbia, Canada, including public transport and major roads and bridges. Buses in Metro Vancouver are operated by two companies. Coast Mountain Bus Company (CMBC), a subsidiary of TransLink, operates regular transit buses in most of the region's municipalities and trolley buses primarily within the City of Vancouver. The District Municipality of West Vancouver owns and operates the Blue Bus system serving West Vancouver and Lions Bay. TransLink operates buses, trolleys, an elevated railway system (called the SkyTrain), commuter rail (called the West Coast Express), ferries (called the SeaBus) and a paratransit service (called HandyDART). Vancouver hosted the 2010 Winter Olympics in which CMBC played a vital role in transporting the millions of visitors present for this momentous event. Project Background and Purpose Although this project would prove to provide many other advantages, the primary purpose of the project was to be able to better manage their fleet during the 2010 Winter Olympics. INIT was the prime CAD/AVL contractor using MA/COM (now called Harris) as a radio subcontractor for the new radio system. The scope of this project included the supply of INIT s Intelligent Transportation System (ITS) and M/A-COM s OpenSky radio system. The project included seven radio sites which were developed by the INIT radio group over 18 months. Two of the radio sites are in remote locations, one on an island located twenty miles from downtown Vancouver and the other on the top of four thousand foot mountain. This project required INIT engineers to develop interfaces to M/A-COM s latest radio consoles and mobile radios INIT is the first CAD\AVL manufacturer to successfully develop an interface to the M/A-COM 4 slot OpenSky radio system. All 1,500 vehicles are operational using the INIT M/A-COM Hardware. The system includes: INIT s complete CAD/AVL system with city map display Automatic Vehicle Location based on logical positioning, GPS, gyroscope and an advanced map based vector matching algorithm Extended Computer Aided Service Restoration (CASR) features like Detour Page 16 of 20.

45 CAD/AVL System with Single Sign-On and RTPI Corporate Experience Management and Real Time Service Control System (headway control) MOBILE-PLAN planning system with an interface to Trapeze FX Real-time passenger information for designated stops The Coast Mountain Bus Company (CMBC) operates the Bus Communication System (BCS). All 1,500 buses and 2 ferries were equipped with: On-board computers (COPILOTpc) Mobile data terminals (TOUCHit) Digital Voice Announcement System (PAmobil) Passenger Information Displays (PIDmobil) M/A-COM 2-way digital radios Wireless LAN for mass data transfer Interface to CCTV Bus Security System Interface to vehicle TSP system Interface to destination signs (Luminator and Axion) Interface to fare box system Single point of Log-on 30 stops were equipped with: INIT PIDstation LED wayside signs Services provided: INIT provided the following services: Project Management and documentation Engineering and Design Vehicle Prototyping Installation of in-vehicle equipment Installation of central servers and workstations at control center Installation of WLAN at depots Installation of seven (7) radio sites Testing (Factory Acceptance Testing, Mini-fleet Test and System Acceptance Testing) User, System Admin and Maintenance Training Ongoing support and warranty Outcomes: Both TransLink and CMBC are happy with the INIT system. Control Center Dispatchers are better able to manage the fleet from the control center, implement dispatch measures to improve on-time performance and communicate with their operators. Field Supervisors are better able to monitor the fleet with their mobile CAD/AVL application. Managers are able to easily obtain information on performance and potential issues from the various reports available from the system. Passengers are very pleased with the ability to get real-time Page 17 of 20.

46 CAD/AVL System with Single Sign-On and RTPI Corporate Experience passenger information and the improved on-time performance. Value of Work Performed: Start and End Date $35 million CAD Start Date: January 2006 Conditional acceptance of CAD/AVL system: April 2009 Conditional acceptance of Radio System: April, 2010 Final acceptance November 24, 2011 Support Call History Customer ear ReportedIssue Priority ItemsPending Resolution Items Closed TransLink 2007 Normal 0 1 Minor 0 0 Major 0 0 Critical Normal 0 24 Minor 0 3 Critical Normal Minor 0 20 Major 0 15 Critical Normal Minor 0 33 Major 0 9 Critical Normal Minor 9 41 Major 0 4 Critical Normal Minor 6 21 Major 1 13 Critical Testimonials The following unsolicited testimonials were provided from some of our customers: Page 18 of 20.

47 CAD/AVL System with Single Sign-On and RTPI Corporate Experience ork Region Transit -- Richmond Hill Ontario, Canada, Rajeev Roy, Manager of Transit Management Systems The INIT real-time system is very reliable - an excellent investment to increase reliability, passenger safety and economic viability of our services. The survey shows very impressive passenger satisfaction levels with the system. The results and the students suggestions will help us to even further optimize the services for our customers in the future CUMTD -- Champaign Urbana Mass Transit District, Champaign, Illinois Bill Volk, Managing Director Operationally, the system has been invaluable, saving time and money increasing the production and efficiency of service to our customers TRI-MET Portland Thomas Hanson, TRI-MET Portland, Light Rail Maintenance Supervisor I can't say enough good things about the quality of products and aftermarket service we have received from INIT RTD Denver Jonathan Wade, RTD Manager, Service & Performance Analysis If I get them an issue by the end of the working day in Virginia, they forward the issue to Germany and I have a resolution to the issue on my desk when I come in the next day. I ve been impressed by how quickly issues get resolved VTA Santa Clara Bill Capps Manager, Service & Operations Planning Santa Clara Valley Transportation Authority (VTA) It was very refreshing to work with a quality vendor like INIT. Our contract was to equip 30 light rail vehicles with APC's. From beginning to end, the project went smoothly. Installation, testing, training and acceptance were all performed as scheduled. INIT staff was very professional and knowledgeable about their products. When presented with technical questions, they could usually answer them on the spot. Last, but not least, is system performance. Their hardware and software have proved to be extremely reliable and accurate. Adding APC technology to light rail has allowed VTA to complete its transition from a manual passenger data collection program to an automated one, thus reducing operating costs.. Page 19 of 20

48 2. Describe work experience of the system provider(s), in current or past projects that are similar to the proposed CAD/AVL System Replacement with Single Sign-On and Real- Time Information. Provide actual dates of completion for past projects and/or estimated dates of completion for current projects. Provide references (organization, solutions provided, year(s) installed, contact name, title, role on project, , telephone) that meet the criteria listed below: a. Implemented CAD/AVL systems, preferably one that replaced an older CAD/AVL system, for public transit agencies. b. Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail. c. Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Tables referred to are located in section 3 2.a) See Tables 3.a.1 3.a.4 2.a) See Tables 3.b.1 3.b.4 2.c) See Table 3.c.1 2.d) See Tables 3.d.1 3.d.1 3.d.4 d. Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. e. Implemented yard management system, onboard vehicle component monitoring system, and integration/interface with existing systems. Client references should be for sites at which the proposed systems have been fully implemented and is in a live production environment. Provide evidence of satisfactory completion, both on time and within budget. 2.e) See Table 3.e.1 [137] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

49 Provide for each reference, documentation of downtime performance, technical support complaint history. 3. Describe any unique aspects of the system provider(s) including special skills/capabilities, awards/certifications received in areas related to this project, and innovative solutions beyond the requirements of this project. 4. Provide an overall project implementation plan that includes: a. Options to accommodate customer timelines and desired support. b. Change management process to support the preparation and planning for system implementation and employee acceptance of new processes. c. Training, system documentation and continued maintenance support. 3.) Integrated Systems Research has Implementations on 5 Continents bringing that experience to Broward County Transit and the US market will help make this project a success. In addition ISR has been in business over 25 years. ISR clients range in size from 50 vehicles to over 4000 which will add to success of this project 4.a) All changes and potential changes will be tracked using the document control software. No work on changes will commence until the change order is approved by Broward County Transit. Costs associated with change orders will be tracked separately. 4.b) see Section c) see Appendix H for a draft training plan See Appendix K for a draft maintenance contract Experience of Key Personnel: 5. [138] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

50 Business engineer Project management Value analyst and cost control Management of subcontractors Planning and scheduling Specialized engineers Voice-data-image networks AVL Radio Electricity Software For each project, a specific internal integrated team is built up. This type of structure ensures the necessary responsiveness to the tight planning objectives often encountered in network deployments. In addition, ISR works on projects of great magnitude (in terms of personnel to be mobilized) by using the skills of local companies. Quality Management System ISR has been ISO certified for over 10 years. ISO 9001:2008 is currently applied on all projects. The quality engineer working on the project is responsible for monitoring the progress of the project. He reports to the Quality Manager, who then reports to the CEO. ISR is very selective in its choice of resources, manufacturers, and suppliers for each project. ISR s professional staff uses strict criteria to ensure that all products and services provided are of the highest quality while providing additional value to clients. ISR recognizes that the key to the success of any company is based on its employees. The company s quality and success is attributed to employees of high competence. They are professionals who take pride in their ability to provide solutions to customers and shareholders. ISR consistently maintains its commitment to quality, within the clients specific requirements, and continues this throughout the project to ensure full customer satisfaction. 3.2 ISR CHOOSEN REFERENCES 3.3 ISR SELECTED PROJECT EXPERIENCE ISR has the financial, technical, and production capability necessary to perform the contract. As evidence to the above statement, ISR offers the following key projects which clearly demonstrate its ability to produce, deliver, install, train, and provide after-sale support. [5] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

51 3.3.1 LAVAL TRANSPORT SOCIET ISR completed the installation, integration, and implementation of an operational and fleet management system for over 260 buses and 10 supervisor vehicles. The system includes automatic vehicle location, schedule adherence, a custom designed VoIP call dispatch, voice and data communications over cellular network, Advanced Onboard Passenger information system (Audio and LED Signs), mobile application as well as a Wi-Fi in-garage bus locator. The installed system was integrated with GIRO dispatch software, HASTUS transit planning software, and in-house proprietary scheduling databases. Using the SPM 5000, ISR was able to integrate InfoDev passenger counter and a variety of on-board peripheral devices such as J1708. The management and CAD/AVL/APIS system is fully operational METROPOLINE BUS COMPAN ISR Corp. is the supplier of the system. It includes an SPM5000 unit on its buses(384), each with an Actia amplifier for bus arrival announcements for passengers waiting at bus stops. As well 120 intercity buses are also equipped with the SPM4000. The Metropoline bus company is based in the south of Israel the country and has recently branched out to cover parts of the central regions known as Hasharon, and has chosen ISR to lead this new endeavor. This project, called HaSharon, is using a Windows based Automatic Fare Collection for which ISR deployed a unique CAD/AVL APIS ISR FleetTrack SPM software application.. ISR is delivering its state-of-the art SPM 5000 for installation over 500+ Metropoline buses, trucks, tow trucks, vans, and supervisor vehicles. As a bus enters the radius of a bus stop (as can be defined individually for each bus stop using the ISR FleetTrack software), a MDT touch screen displays the name of the stop, enabling the driver to print out a bus ticket with stop information. The SPM controls the signs route number and destination signs supplied by Annax and Mobitec. As well ISR supplied solar powered signs which are installed at bus stops and offer passengers visual and audible information regarding the arrival of the next bus. The system is integrated with the Company's bus schedule dispatch software for automatic route activation in the SPM unit. System also includes Advanced vehicle monitoring, driver behavior, tire temperature and pressure sensor integration for increased safety and fuel consumption savings. The system supports the IVR Next Bus prediction cellular/ website information system which draw its information on current bus locations from the ISR FleetTrack Super Client. Metropoline buses are all monitored by ISR Secure, a subsystem that monitors heartbeats emitted by SPM units in order to alert and -where possible- to prevent cases of vehicle theft EGGED BUS COMPAN This bus project is being carried out by ISR throughout the state of Israel. ISR is delivering its state-of-the art SPM 5000 for installation in all 3,300 Egged buses, trucks, tow trucks, vans, and supervisor vehicles. The system will enhance security, fleet maintenance, passenger information, and general operation of the Egged bus company. The system includes a CAD/AVL solution, driving behaviour analysis, APIS solution (indoor and outdoor), vehicle maintenance analysis, as well as interfaces to the engine computer (J1708 and J1939) and interfaces to the automatic fare collection boxes, people counter, and existing passenger head signs a many more. The project includes voice enunciation for passengers (indoor and outdoor), messaging communications with drivers, IR sensor based passenger counting, and Passenger Information System on outdoor displays at bus stops. The system offers full integration with the company s Human Resource system, GIS, and scheduling system, as well as the company s fleet allocation servers. [6] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

52 3.3.4 DAN BUS COMPAN This project integrates advanced AVL with location-based advertising for a large public bus company with over 1,100 buses. ISR installed a high-resolution graphic display in the bus facing the passengers. This sign is controlled by the SPM 5000 equipped with a GPRS radio and a Mobile Data Terminal (MDT). The SPM 5000 performs realtime monitoring of route deviation and schedule adherence and updates a display with Next Bus information as well as displaying commercial ads based on bus location. In addition, the SPM 5000 provides the driver with two emergency push buttons and full messaging with the bus company dispatch center. The system interfaces to the automatic fare collection box and CAN interface to the bus engine diagnostics computer. Additional projects deployed for clients include the Veolia bus company, Nativ Express bus company, United Nazareth bus company, Dan bus company in Tel Aviv, Kaveem bus company, and SuperBus CONNEX JERUSALEM LIGHT RAIL Jerusalem light rail is operated by CJLRT (Connex Jerusalem Light Rail). CJLRT is owned by Veolia Transdev France and is operated through Veolia Israel. The Jerusalem Light Rail will have a fleet of 46 Alstom Citadis 302 light rail vehicles (10 more cars are planned for 2013). This is the same model that operates in Paris (Line T2), Rotterdam, Barcelona, and Madrid. The cars were delivered to the Port of Ashdod beginning in September of 2007, and in operation since The Alstom citadis 302s for the Jerusalem Light Rail have some special features unique for Israel's security situation. Among other security features, the LRVs have windows that will not shatter in the event that rocks are thrown at the train, and the train undercarriages are designed so that bombs cannot be planted under the trains. The trains also have more standard features supplied by Alstom such as automated announcements, LED signs that display the next stop, and CCTV that can be monitored by the operator. ISR installed its on-board units on the cars and it is used to monitor GPS AVL location monitoring and, speed ISR EXPERIENCE WITH SELECTED REFERENCES Describe work experience of the system provider(s), in current or past projects that are similar to the proposed CAD/AVL System Replacement with Single Sign-On and Real-Time Information. Provide actual dates of completion for past projects and/or estimated dates of completion for current projects. Provide references (organization, solutions provided, year(s) installed, contact name, title, role on project, , telephone) that meet the criteria listed below: [7] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

53 Table 3 Implemented CAD/AVL systems, preferably one that replaced an older CAD/AVL system, for a public transit agencies. Table 3.a.1 through Table 3.a.4 CAD/AVL System References Table 3.a.1 Egged Bus Table 3.a.2 Dan Bus Table 3.a.3 Société de transport de Laval Table 2.a.4 Metropline Table 3.a.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed: Contact Name: Ram Asher Title: Chief Engineer Role On Project: [email protected] Telephone: Implemented CAD/AVL systems, preferably Implemented a new CAD/AVL System one that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Project delivered on time and within budget Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference [8] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

54 Table 3.a.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Contact Name: Itamar Cohen Title: Role On Project: Director Information Systems Telephone: Implemented CAD/AVL systems, preferably Implemented a New CAD/AVL system one that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.a.3 Organization: Société de transport de Laval ears (S) Installed: Contact Name: Sylvain elle Title: Senior Director Role On Project: [email protected] Telephone: Implemented CAD/AVL systems, preferably Replaced CAD/AVL system one that replaced an older CAD/AVL system, for public transit agencies. 245 Fixed Route Buses Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference [9] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

55 Table 3.a.4 Organization: Metropline 500 Fixed Route Buses ears (S) Installed: Contact Name: Ilan Karni Title: Role On Project: Telephone: Implemented CAD/AVL systems, preferably one that replaced an older CAD/AVL system, for public transit agencies. Replaced CAD/AVL System Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.b Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail Table 3.b.1 Connex Table3.b.1 Organization: Connex 46 Cars 10 additional cars to be added in 2013 ears (S) Installed: Contact Name: oav Bar Gal Title: Deputy Operations director Role On Project: Telephone: Implemented CAD/AVL systems for public New CAD/AVL system transit agencies that manage streetcar or light rail. Provide evidence of satisfactory completion, Project delivered on time and within budget both on time and within budget. Provide for each reference, documentation of downtime performance, technical support No unresolved issues exist. Please refer to client for additional reference complaint history. [10] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

56 Table (S) 3.c Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Table 3.c.1 Egged Bus Table 3.c.2 Dan Bus Table 3.c.3 Société de transport de Laval Table 3.c.4 Metropline Table 3.c.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed: Contact Name: Ram Asher Title: Chief Engineer Role On Project: [email protected] Telephone: Implemented a single sign-on feature for the on-board subsystems including Single Sign for all onboard subsystems provided though MDT sign-on CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, Project delivered on time and within budget both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.c.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Contact Name: Itamar Cohen Title: Role On Project: Director Information Systems [email protected] Telephone: Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Single Sign for all onboard subsystems provided though MDT and or AFC sign-on Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference [11] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

57 Table3.c.3 Organization: Société de transport de Laval 245 Fixed Route Buses ears (S) Installed: Contact Name: Sylvain elle Title: Senior Director Role On Project: Telephone: Implemented a single sign-on feature for the on-board subsystems including Single Sign for all onboard subsystems provided though MDT and or AFC sign-on CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, Project delivered on time and within budget both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.c.4 Organization: Metropline 500 Fixed Route Buses ears (S) Installed: Contact Name: Ilan Karni Title: Role On Project: [email protected] Telephone: Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Single Sign for all onboard subsystems provided though MDT and or AFC sign-on Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference [12] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

58 Table 2.d Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. Table 3.d.1 Egged Bus Table 3.d.2 Dan Bus Table 3.d.3 Société de transport de Laval Table 3.d.4 Metropline Table 3.d.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed: Contact Name: Ram Asher Title: Chief Engineer Role On Project: Telephone: Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, Project delivered on time and within budget both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.d.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Solar Signs by ISR Contact Name: Itamar Cohen Title: Director Information Systems Role On Project: Senior Management Support and Oversight [email protected] Telephone: Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications [13] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

59 apps for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.d.3 Organization: Société de transport de 245 Fixed Route Buses Laval ears (S) Installed: Contact Name: Sylvain elle Title: Senior Director Role On Project: Telephone: Implemented customer information systems that provide real-time information through This client has a full Advanced Passenger Information System which included, an interactive voice response (IVR) system, Wayside passenger advisory signs (PAS), website, text wayside passenger advisory signs (PAS), Messaging and mobile applications websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, Project delivered on time and within budget both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference Table 3.d.4 Organization: Metropline 500 Fixed Route Buses ears (S) Installed: Solar Signs by ISR Contact Name: Ilan Karni Title: Role On Project: [email protected] Telephone: Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications Project delivered on time and within budget [14] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

60 both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. No Know issues Table 2.e Implemented yard management system, onboard vehicle component monitoring system, and integration/interface with existing systems. Table3.e.1 Table 2.d.4 Organization: Transport Society Longueuil 450 Fixed Route Bus Plus 2 Garages ears (S) Installed: Contact Name: Suzie Lehoullier Title: Administrator of Service Role On Project: Project Manger [email protected] Telephone: (450) Ext Implemented yard management system, onboard vehicle component monitoring Implemented a Integrated ard Management System with Automated Driver and Vehicle Assignment system, and integration/interface with existing systems. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. [15] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

61 3.4 SOME OF OUR PAST AND CURRENT CAD/AVL/APIS CLIENTS 3.5 SUMMAR OF OUR PAST AND PRESENT CAD/AVL/APIS PROJECTS The proposed ISR FleetTrack system is deployed in a large number of public transit companies with operations similar to that of Broward County Transit. This section includes references of public transit companies with deployments that are similar to the scope of work of the Broward County Transit CAD-AVL-APIS project and have been deployed by ISR in the last four years. The following references are considered proprietary information by Integrated Systems Research Corporation (ISR). Under no circumstances can this information be used or released without expressed written permission. ISR FleetTrack is a turnkey AVL fleet management and passenger information system used for many market segments with a specifically designed adaptation for public transit. The system is highly modular and flexible. It includes all required interfaces required for running a modern public transit company and offering state-of-the art passenger and handicap information systems. Among the software systems that ISR FleetTrack integrates with are Route Planning and Management systems; scheduling systems; Human Resources (HR) systems; Event and Incident Management systems; Maintenance and Logistics; Automatic Fare Collection; Automatic Passenger Counting; Digital Signage; Traffic light control; and variable message and bus arrival signs at bus stops. ISR has interfaced with many systems including HASTUS; Transport I (SAP based public transit ERP); ORACLE based Egged ERP; Express and others. In addition, ISR offers an Events and Incidents management system of its own as well as a full CAD/AVL/APIS system of its own. It includes a single CAD/AVL/APIS server known as Insight which comes with a Terminal Server Client application and/or a Google based web client application and/or an ISR Map based web client application. ISR FleetTrack offers a high level of proven on-board integration with existing bus hardware as well as new state-of-the-art public transit technologies such as electronic Fare Collection (EFC); Automatic Passenger Counting (APC); Bus destination signs; Voice enunciation; On-board passenger displays; Electrical multiplexers; J1708 and J1939; Traffic Light signaling systems and option for Location Based Advertising and Digital Signage. ISR offers Solar or conventional power outdoor LED and LCD displays for bus stops; large indoor displays for central bus station; Interactive Voice Response (IVR) integration; Customer Web Site Integration; iphone and Android based integrated trip planner with real time bus information; and special handicap key-chain transmitter with on-board handicap information display. The entire system, hardware and software, were developed and are being manufactured by ISR. ISR systems are installed in Canada, USA, Europe, Brazil, Israel and Nigeria. Other bus companies with more than 100 buses (ranging from 100 to 1200 buses) using ISR FleetTrack are not in reference. [16] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

62 Description of the functionalities of the ISR references Egged DAN STL Superbus Narkis Gal Bus Metropoline /Metrodan Kavim Nativ Egged Taavura bus Date of Deployment Number of Buses (not including supervisors and maintenance vehicles) In bus Equipment 1. Advanced AVL SPM4000/S PM5000 SPM5000 SPM5000 SPM4000/S PM5000 SPM4000/ SP5000 SPM4000/S PM5000 SPM5000 SPM4000/ SPM5000 SPM Single sign on Driver Assignment and MDT es ISR MDT es AFC (ERG) MDT es ISR MDT es AFC (Transway) MDT es AFC (Transway) MDT es AFC (ACS) MDT es AFC (ACS) MDT es AFC (Transway) MDT es AFC (ERG) MDT 3. Messaging and dispatching capabilities between bus operator and control center 4. Passenger APIS (Public Address System and indoor display or head display) Control center es es es es es es es es es es es es es es es es es es 5. CAD/AVL/APIS es es es es es es es es es 6. Schedule adherence es es es es es es es es es 7. real time Automatic Vehicle location and management on GIS map of buses, supervisors, maintenance vehicles and outdoor signs es es es es es es es es es [17] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

63 Description of the functionalities of the ISR Egged DAN STL Superbus Narkis Gal Bus Metropoline Kavim Nativ references 8. Other (Interfaces) APC from J1708, J1739 real APC Infodev, J1708, J1739 et J1708, J1739 et J1708, J1739 et J1708, J1739 et J1708, IRMA, J1708, J1739 in real time, LED and LCD Head Display, GPRS, Driver Assignment, Scheduling, Voice enunciation GIS time APC from IRMA, Head display Side Display, Back Display, GForce sensors and driver behavior, IVR, Driver Assignment, Scheduling, Voice enunciation GIS J1708 in real time, Hastus 2007, DDAM, IVR, Web site, Mobile App Voice enunciation, Passenger LED display, etc.. Head display Side Display, Back Display,, GForce sensors and driver behavior Voice enunciation Head display Side Display, Back Display, Driver Assignment and Scheduling, GIS Voice enunciation Head display Side Display, Back Display,, GForce sensors and driver behavior, Driver Assignment and Scheduling, GIS Sign at bus stops Voice enunciation Head display Side Display, Back Display,GForce sensors and driver behavior, Driver Assignment and Scheduling, GIS Signs at bus stops Voice enunciation J1739 Head display Side Display, Back Display,, GForce sensors and driver behavior, Driver Assignmen t and Scheduling, GIS Signs at bus stops Voice enunciatio n 9. Regulation es es yes es es es es es At Bus Stop 10. Display real time of arrival and waiting es es yes yes No es es es time (messages, ) Form APIS servers 11. real time Information es es es es es es es es Statistical and reporting tools 12. Access to schedule data and real time data es es es es es es es es 13. other statistic and other analysis tools es es es es es es es es R FERENCES Name Ram Asher Itamar Cohen Sylvain elle David Ochana Muhamad Al Asad Tomer Karni Dror Bril azeed Suliman [18] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

64 INSTALLATION N 1 PROJECT REFERENCE Date of Installation CAD/AVL Deployed in APIS - Deployed Name of transport company Transport Society of Laval, Québec and client Supplier of system and ISR SPM5000 and ISR FleetTrack product used Reference name Agency: Transport Society of Laval Contact: Sylvain elle Title : Director of Operation Address: 2250, avenue Francis-Hughes, Laval, QC H7S 2C3 Telephone: Brief overview of ISR SOW was the integrator and supplier of the CAD/AVL/APIS ISR FleetTrack solution. CAD/AVL/APIS and solution This project, being done in Canada, integrates advanced AVL with the GIRO dispatch and installed public transit planning system called HASTUS as well a variety of on-board peripheral devices. Using the SPM 5000, ISR was able to integrate the InfoDev passenger counter, J1708 and J1939 CAN interface, Cellular Dispatch System, and multiple other interface input in each vehicle. The system included a full WiFi deployment and a CDMA/1X modem. Data is uploaded/downloaded in real-time from the servers to the bus as it passes through a check point. The Transport Society of Laval operates 260 vehicles of which eight were supervisors vehicles. Some of the project deliverables: Complete CAD/AVL with SPM5000 including speeding, idle, still and region entry/exit exception reporting Scheduling interface to Hastus and GIS from MapInfo Integration with the GIS servers and software from MapInfo Driver and vehicle assignment integration Advanced Driver Analysis module Interface with automatic passenger counter system from Infodev CAD/AVL control for maintenance and supervisor vehicle Interface with multiple version of CAN J1708 bus interface Automatic Dispatching via MDTpro for bus drivers Dispatching module for bus driver and supervisor in real time (bus breakdown, route deviation, delete bus in route, etc.) SPM5000 for supervisors and maintenance Automatic synchronization in real time of the CD/AVL/APIS operation parameters, software, data etc. Advanced telemetry and J1708 diagnostics: o Summary of engine fault codes o Alerts configures based on user needs: coolant temperature greater than X degrees for seconds with the engine running Commissioning of the ABS system Fuel level X% of fuel tank capacity Oil pressure below a value X Extreme acceleration for X seconds Sudden braking Engine RPM or extreme speed for X seconds Extreme Torque o Update of drivers MDT displays with details of routes and the progression of the bus (route delay and advance) and schedule adherence o Detour and deviation alerts off route or zones o Event at the beginning and end of each stop, including details such as: [19] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

65 CAD/AVL/APIS installed Number of vehicles Average Refreshing rate Stop name Stop ID Changes Other details File Transfer Service (packet of 1K, no size limit) o Sending files to server o Adding new applications o Adding new files and files update Supplied MTD pro to drivers with display and keyboard Onboard Public Address system with voice enunciation, route progression, transfer via ISR Public Amplifier and 6 onboard speakers controlled in two zones. o Next Stop <name> o Approaching stop <name> o Welcome Message o Special messages o Pre-programmed messages o Transfer information Special Enunciation for Handicapped Passengers o When the bus is at his stop and the door opens o Route number and route description Two lines LED Passenger Display (ISR display made by Mobitec) o Approaching stop <name> o Next Stop <name> o Welcome message o Special messages o Schedule Adherence (Late or Early) o Detours information Large Head Display Girouette (Axiom) o Route number o Text rolling with route info o Rolling text showing progression of bus schedule APC from Infodev and keeping real time info and data of passenger count with integration to doors status (Pilot for traffic priority controller in 2011) Android and Iphone application with ISR mobile Trip Planner (real time) (STL SNCHRO) Garage location solution using solution from Cisco Location Appliance (3 to 5 meters precision) WIFI solution from CISCO Aironet with Cisco routing and switching IBM Blade servers IBM SAN storage Full ISR and Crystal reporting modules Microsoft SQL Server 2008R2 Full VOIP/and messaging CAD solution over cellular network o Priority call management o Incident Management o Voice recording o Call Transfer and grouping Other o Progression of buses on routes o Main connecting route when approaching a stop o Interface (API) available for use for purposes of interfacing with the server AFC of GFI. This interface is available for future integration with other existing systems and future of the Society de Transport de Laval o Web service for client Web page, IVR, and Outdoor Display ISR - SPM 5000 and ISR FleetTrack, ISR PA and ISR LED Display Buses Refresh rate at every 30 sec; average rate with events is 22 seconds. [20] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

66 Challenges ISR had Integration voice and data network Integration of CAD VoIP network on STL existing network Data Exchange between separate in-house systems and software Integration to Province driver assignment and distribution process Very Short distance between stops Route and GIS Data incorrect with multiple errors when received from client Communication protocol The STL uses a Cellular VOIP CAD onboard buses via Motorola M900 mobile, a separate and redundant Cellular Data transmission via SPM5000embedded 1xRTT modem and WIFI communication in WIFI zones and garages Solutions to the challenges Expertise in wireless communications and Knowledge acquired Expertise in creating communication gateway during the project Creating a gateway to exchange data at intervals of different frequencies Expertise in process development and gateway systems for assignment, commissioning pieces and cuttings Development and modification of an algorithm taking into account the short distance between stops. Expertise of MapInfo system INSTALLATION N 2 PROJECT PROFILE: Date of Installation Name of transport company Dan Bus Company and client Dan operates 1100 buses within the largest urban metropolitan area of the central region of Israel. ISR deployed its state-of-the-art FleetTrack solution. Supplier of system and Supplier: ISR Corp SPM 5000 and ISR FleetTrack product used Reference name Brief overview of CAD/AVL/APIS and solution installed Itamar Cohen, ISR Corp. is the supplier of the system. Each of the 1100 buses in the fleet has an SPM5000 unit, manufactured by ISR installed on board. The SPM5000 is connected to a Blaukpunkt audio amplifier for voice enunciation to passengers upon arrival at approaching stops along the route. The SPM unit is also connected to a Gorba LED internal sign and 3 external head led signs display units. Additionally connected are the ERG Automatic Fare Collection (AFC) box and the IRIS Automatic Passenger Counting devices deployed by ISR. The system is integrated with the DAN dispatch and scheduling software as well as other Dan back office servers. Route progression (calculated by the SPM) is used to update the AFC and for computation of next bus arrival. This information is used to update the internal audio enunciation system and visual displays inside the bus, external enunciation of route number and destination for passengers at the bus stop, and the update of next bus information on the company's internet site and IVR information dissemination to passengers by telephone. ISR deployed CAD/AVL/APIS from ISR FleetTrack and SPM5000 system includes the following main features: Complete CAD/AVL including speeding, idle, still and region entry/exit exception reporting Enhanced J1939 and J1708 diagnostics and telemetric which includes: o Engine fault code reporting o User configured alerts: Coolant temperature above X degrees for seconds with engine turned on ABS activated Fuel level under X % of tank capacity Oil pressure under X value Extreme acceleration for X seconds Hard brake Extreme RPM for X second [21] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

67 APIS Challenges met during this project Extreme engine torque Integration with Automatic Fare Collection Box (AFC) o AFC made by ERG from France o Ticket and smart card transaction reporting based on shift, route and stop o Update AFC with operational parameters over the air o Update AFC with route details and route progression o Report to AFC when bus crosses from one region to another (rates changes in different regions) o Support entry into many overlapping regions o Report to AFC entry and exit to each stop including stop details such as: Name Number Rate change or not) Other TBD o File transfer services (broken into 1K packets, no size limit) Send files to server Get new applications for AFC Get new price list files Get black or white driver or smart card lists o Use of AFC display and keyboard as driver MDT o In-Bus voice enunciation of: Entering stop <name> Next stop is <name> Welcome messages Ad-hoc messages o External speakers voice enunciation (handicap) When bus comes to full stop and opens doors Route number and route description o Passenger display (using GORBA, ANNAX LED and other small Head display unit) Entering stop <name> Next stop is <name> Welcome messages Ad-hoc messages o Large external Head bus display unit (GORBA, ANNAX, and others) Route number Rotating text describing route Change rotating display based on route progression o IRMA passenger counting system o 19 inch DVI or VGA monitors display and indoor LED display: Bus progression along the route (animated) Video or text (advertizing) between stops Major intersecting routes when approaching stops along the route Interface (API), which is used to interface with the Dan AFB server and the Location Based Advertising (LBA) server. This interface is available for future integration with other existing or future Dan systems. Each bus has an internal display installed, and in addition, three head signs display: a front sign including destination and line no., and 2 smaller signs including line no. only, in the back and on the side of the bus. The main challenges were as follows: 1. Route data was not accurate and required much work on the GIS system 2. Dan has older buses with different types of external head signs which needed to be supported as well 3. Integrating all the parts of the system so that the passenger information is generated form a single algorithm and takes into account all elements of information including dispatch software, SPM data, AFC data, Driver data and APC information Precision of the estimated time The internal sign will display the arrival of the bus at a stop within seconds of the bus [22] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

68 of the sign inside the bus Solution and challenges et know-how specific acquired during the project entering the radius of the bus stop, which radius can be defined individually for each bus stop. The sign will announce the next stop as soon as the bus advances 20 meters from the location of the bus stop, as pinpointed on the map. This project presented ISR with many challenges and brought with it many solutions. 1. The challenge of knowing when exactly to turn on and off the audio. 2. When to switch the audio from internal to external voice enunciation 3. Synchronizing next bus arrival prediction internal to the bus, at bus stop signs and for use by the dispatchers and IVR servers 4. Supporting different LED sign technologies from different manufacturers on the same bus 5. Integration of fuel level interface for different types of buses 6. Automatic management of a database of what peripherals are installed in each bus including dates of last update from each bus 7. Developing an ORACLE based database and reports INSTALLATION N 3 PROJECT PROFILE: Date of Installation (CAD/AVL), (APIS, APC), APIS outdoor (ongoing) Name of transport company and client Egged Bus Co. Supplier of system and product used Supplier: ISR Corp SPM 4000 and SPM5000 and ISR FleetTrack Reference name Brief overview of CAD/AVL/APIS solution installed Ram Asher ISR Corp. is the supplier of the system. It includes SPM4000 and SPM5000 unit on each of 3300 buses in the fleet. The Egged fleet includes 1,700 city buses and the remainder inter-city buses. The SPM units are integrated with an Automatic Fare Collection unit manufactured by Transway, which communicates with multiple head sign display some manufactured by Annax, Mobitec and Gorba. ISR installed LCD backlit displays on Egged buses which display current and next stop information as well as passenger information messages. An additional aspect of this project is a new enunciation system, similar to the system described above for the Dan Bus Co. A recent addition to the project with the Egged Bus Co. is the integration of outdoor displays posted at selected bus stops in Jerusalem. Each electronic outdoor display contains an SPM1000 unit which receives the same next bus information that is disseminated to the ISR FleetTrack software. This information enables a display on the sign of the arrival times (in minutes) for the next two buses scheduled to arrive at the stop for each of the bus routes that use this bus stop. For each route, the destination of the route appears alongside the predicted arrival times. As well this project is part of a national integration project (integrated by ISR) of updating 100 solar powered bus stop signs which are posed along inter-city routes and are updated by 8 different bus companies including Egged. This bus project is been carried out by ISR throughout the state of Israel and is very similar to DAN project. ISR is delivering its state-of-the art system for installation in all the Egged buses, trucks, tow trucks, vans and supervision vehicles. The system will enhance security, fleet maintenance, passenger information and general operation of the Egged bus company. The system includes the following elements: Integration with Human Resources (HR) servers, Dispatch and Scheduling software Integration with fleet bus roster and definition servers Driving behavior analysis Exception reporting of: o Speeding events o Idle events o Unauthorized use of buses [23] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

69 o Buses that do not send life signal o Route deviation o Schedule deviation Passenger counter system interface (IRMA) and deployment Schedule Adherence Vehicle maintenance analysis Interfaces to the CAN engine computer (J1708 and J1939) Interfaces to the automatic fare collection boxes (Transway) Driver messaging MDT Pin point dispatch towing services to malfunction bus exact location including in-car navigation of the towing truck System wide, automatic synchronization of all operational parameter, SPM application, regions of interest etc... Voice enunciation Number of Signs installed per bus the challenges met during this mandate and project Each bus is equipped with indoor Sign (LCD backlit), a front sign including destination and line no., and 2 smaller signs including line no. only in the back and on the side of the bus. The main challenges were as follows: This is the largest fleet that ISR has undertaken so far. ISR had to integrate with an extremely complex and highly secured existing Oracle database. ISR had to create a driver login system which involved PIN codes and Dallas keys which included an interface with Egger s driver database. ISR had to adapt the SPM application for integration with the BIU AFC unit. ISR had to replace the software that was in place in the pilot electronic bus stop, which was previously in use by Egged but proved to be inaccurate and unreliable. Precision of the estimated time of the sign inside the bus Solutions, challenges and know-how acquired during the project The internal sign display the arrival of the bus at a stop within seconds of the bus entering the radius of the bus stop, which radius can be defined individually for each bus stop. The sign will announce the next stop as soon as the bus advances 20 meters from the location of the bus stop, as pinpointed on the map. This project presented ISR with many challenges and brought with it many solutions, as described above. INSTALLATION N 4 PROJECT PROFILE: Date of Installation Name of transport company and client Supplier of system and product used Reference name Brief overview of CAD/AVL/APIS and solution installed 2006 and APIS Metropoline/Metordan Bus Co. Supplier: ISR Corp SPM 4000 et 5000 and ISR FleetTrack Tomer Karni ISR Corp. is the supplier of the system. It includes an SPM5000 unit on the majority of the buses (384) each with an Actia amplifier for bus arrival announcements for passengers waiting at bus stops. 120 intercity buses are also equipped with the SPM4000. [24] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

70 The Metropoline bus company is based in the south of the country and has recently branched out to cover parts of the central regions known as Hasharon, and has chosen ISR to lead this new endeavor. This project, called HaSharon, is using a Windows based Automatic Fare Collection for which ISR created a unique SPM software application. As a bus enters the radius of a bus stop (as can be defined individually for each bus stop using the ISR FleetTrack software), a MDT touch screen displays the name of the stop, enabling the driver to print out a bus ticket with stop information. The SPM controls the signs route number and destination signs supplied by Annax and Mobitec. As well ISR supplied solar powered signs which are installed at bus stops and offer passengers visual and audible information regarding the arrival of the next bus. The system is integrated with the Company's bus schedule dispatch software for automatic route activation in the SPM unit. System also includes tire temperature and pressure sensor integration for increased safety and fuel consumption savings. Number of Signs installed per bus the challenges met during this mandate and project The system supports the IVR Next Bus prediction cellular/ website information system which draw its information on current bus locations from the ISR FleetTrack Super Client. Metropoline buses are all monitored by ISR Secur, a subsystem that monitors heartbeats emitted by SPM units in order to alert and -where possible- to prevent cases of vehicle theft. Each bus is equipped with a front sign including destination and line no., and 2 smaller signs including line no. only, in the back and on the side of the bus. The main challenges, in addition to those mentioned above for similar projects, were as follows: Integration with a Windows Automatic Fare Counter Incorporation of a system of geographic fare zones, automatically detected by the SPM unit, which transmits this information on to the AFC for fare calculations. Precision of the estimated time of the sign inside the bus Solutions, challenges and know-how acquired during the project Not applicable This project presented ISR with many challenges and brought with it many solutions. INSTALLATION N 5 PROJECT PROFILE: Date of Installation 2008 Name of transport company and client Kavim Bus Co. Supplier of system and product used Supplier: ISR Corp SPM 5000 and ISR FleetTrack Reference name Ronen Alon Brief overview of CAD/AVL/APIS and solution installed ISR Corp. is the supplier of the system. It includes an SPM4000 unit on each of the ~450 buses in the fleet. Each SPM unit is connected to an Automatic Fare Collection unit by Ascom and to LED signs manufactured by Annax and Hanover. Through AFC integration, bus stop names are displayed to driver on AFC as bus progresses along the route, and fare changes automatically as required in accordance with the geographical zone of operation. This project has recently been expanded and ISR include Outdoor Display stop signs in the city of Petach Tikva, in which signs will display next bus arrival times and bus line destination text. [25] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

71 Number of Signs installed per bus the challenges met during this mandate and project Precision of the estimated time of the sign inside the bus Solutions, challenges and know-how acquired during the project The Kavim bus company has set up a new project involving passenger enunciation, which will be similar to that described above for the Dan Bus Co. Each bus is equipped with a front sign including destination and line no., and 2 smaller signs including line no. only in the back and on the side of the bus. The main challenges were as follows: Incorporation of a system of geographic fare zones, automatically detected by the SPM unit, which transmits this information on to the AFC for fare calculations. Sub-system of electronic signs positioned throughout the city of Petach Tikva where each sign physically contains a SPM1000 unit. The sign-spms are incorporated into the SPM track list in ISR FleetTrack but are handled separately by the SuperClient. ISR had to reach a high precision level with regard to the Next Bus data, since the signs are widespread in highly populated areas. The Next Bus data had to take into account heavy traffic in the area of operations and obstacles along the route such as red lights. Setting up an audio enunciation system and internal sign - pilot stage. The internal sign will display the arrival of the bus at a stop within seconds of the bus entering the radius of the bus stop, which radius can be defined individually for each bus stop. The sign will announce the next stop as soon as the bus advances 20 meters from the location of the bus stop, as pinpointed on the map. This project presented ISR with many challenges and brought with it many solutions. INSTALLATION N 6 PROJECT PROFILE: Date of Installation 2006 Name of transport company and client Nativ Express Bus Co. Supplier of system and product used Supplier: ISR Corp SPM 4000 et 5000 and ISR FleetTrack Reference name Muhammed Elhija Brief overview of CAD/AVL/APIS and solution installed ISR Corp. is the supplier of the system. It includes an SPM4000 or SPM5000 unit on each of the 491 buses in the fleet, integrated with an Automatic Fare Collection unit manufactured by Transway and LED signs on bus exterior, manufactured by Annax and Buse. Number of Signs installed per bus the challenges met during this mandate and project System includes integration with an electrical multiplexing unit from Thoreb in Sweden, voice enunciation and solar powered signs at selected bus stops. Each bus is equipped with a front and internal sign supplied by Annax and Buse. The sign including destination and line no., and 2 smaller signs including line no. only in the back and on the side of the bus. The main challenges were as follows: Similar to those described above ISR had to address the need for the AFC units to be able to query the ISR database to obtain current daily schedules, based on the driver's request. Precision of the estimated time of the sign inside the bus The internal sign will display the arrival of the bus at a stop within seconds of the bus entering the radius of the bus stop, which radius can be defined individually for each bus stop. The sign will announce the next stop as soon as the bus advances 20 meters from the location of the bus [26] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

72 Solutions, challenges and know-how acquired during the project stop, as pinpointed on the map. This project presented ISR with many challenges and brought with it many solutions. 3.6 COMMITMENT TO THE PROPOSED TECHNOLOG As the product and software principal, ISR is committed to continuous research and development on emerging transit management systems technologies. ISR s R&D is often driven by the unique requirements of its customers and meeting the demands of the ever growing and changing transport sector. ISR s CAD/AVL/APIS division now concentrates their expertise solely in the transportation and public transit sector. ISR constantly strives to provide innovative solutions using advanced technology. ISR s job is to build system solutions for CAD/AVL and APIS transport solutions using their own equipment and software or to seamlessly integrate with equipment from other manufacturers and vendors. With the first CAD-AVL-APIS client in Israel, ISR Transit became a leader in service providers and CAD/AVL/APIS solutions, now holding 98% of the transport market across Israel, private and public, with its recognized expertise and customer satisfaction. With the growth of telecommunications and information technology requirements in transit, ISR has focused their services in this area and have acquired expertise in various technical fields including: Large band WAN networks for CAD/AVL/APIS systems; Onboard public address systems; Supervisor solutions; WIFI transmissions, cellular, radio, LTE, and Wimax; Networking and RTLS DFID solutions; Radio communications; AVL solutions; Passenger counter, LED, and LCD displays; and VOIP CAD solutions. ISR s key competences in network connectivity include: IP networks - ISR provides the daily management of its global network. Communication and secure infrastructure hosting with VPN (Virtual Private Network). The confidentiality, integrity, data availability, and applications hosted are guaranteed. ISR has developed expertise in satellite communication, cellular, and radio, enabling access to the company s existing network. FleetTrack integrates specialized technologies, AVL infrastructure, and a technical mapping know-how to enable transport industries to implement CAD/AVL and APIS software for intelligent transport systems, which are constantly changing and which have an open architecture that integrates with multiple sub- [27] PROPRIETAR: This document contains information that is proprietary to Integrated Systems Research Corporation. Use or disclosure of any material contained herein without the consent of Integrated Systems Research Corporation is strictly prohibited

73 Broward County (Ft. Lauderdale FL) Work Experience of System Provider(s):

74 Broward County (Ft. Lauderdale FL) a. Over 60+ CAD AVL systems deployed in North America: Project: Dallas, TX Integrated Vehicle Systems David oung P.E. Project Engineer Wai-Wize/LP Texas 9479 DART Radio Replacement Project Phone:

75 Broward County (Ft. Lauderdale FL) b. Trapeze has delivered CAD AVL solutions for numerous Light Rail Operations throughout the word and has experience with various Manufacturers: Experience with almost all Manufacturers: Project: Zurich, Switzerland o o o o o o

76 Broward County (Ft. Lauderdale FL) o c. Almost all Trapeze ITS implementations include the single sign on feature for a plethora of on-board technologies. Project: San Antonio, TX Integrated Systems and Interfaces Tony Cade Chief Information Officer 800 West Myrtle San Antonio, TX Phone: [email protected] Project: SORTA

77 Broward County (Ft. Lauderdale FL) Integrated Systems and Interfaces Tim Harrington Director of IT 602 Main Street, Suite 1200 Cincinnati, OH Phone: d. Trapeze has implemented over 80 Customer Information solutions across North America. In fact, Trapeze has the largest Customer Information catalogofproductsintheindustrydedicatedto public transport. ork Region Transit (Greater Toronto Area, ON) with a total operation of over 450 busses currently utilizes the Trapeze IVR, WEB, Mobile and SMS/ applications to provide real-time information to 80,000 riders per day. Igor Zaslavsky Transit Management System Specialist +1 (905) x 5646 [email protected]

78 Broward County (Ft. Lauderdale FL) Coast Mountain Bus Company and TransLink (Vancouver, BC) with a total operation of over 1,350 busses currently utilizes the Trapeze IVR, WEB, Mobile and SMS/ applications to provide real-time information to hundreds of thousands of riders every day. Marcela Turner Customer Information Automation Supervisor +1 (604) [email protected] Regional Transportation Commission of Southern Nevada (Las Vegas, NV) with 311 vehicles implemented a WEB, IVR and 200 LCD signs on the Double Duece line in Las Vegas. Scott Mazic, IT Manager +1 (702) [email protected] Kansans City, a 400 Fixed Route vehicle operation utilizing the TransitMaster CAD AVL system from Trapeze, has over 100 LED signs deployed throughout their system. Bryan Beck +1 (816) [email protected] Toronto Transit Commission (Toronto, ON), one of North America s largest transit agencies with an operation of over 1,700 vehicles implemented WEB, Mobile and Agent to provide information out to the public. Michelle Jones, Senior Business/Systems Analyst e. ard Management Reference: Minneapolis METRO

79 Broward County (Ft. Lauderdale FL)

80 Broward County (Ft. Lauderdale FL) Gary Nyberg

81 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with CTA accurate? If not, what are the corrections? No. We have 7 Garages now, we did have 8 just three years ago, but we never had 9. Otherwise it is a correct, although brief, summary of all that we have done together with CleverDevices over the past ten years now. Are you satisfied with the services provided? ES Were there any issues during the implementation? ES, and resolved. Examples of issues and resolutions include: Faulty Speaker installation identification : Buses were subsequently campaigned to ensure proper installation No cost change order (task exchange): We dropped some requirements in exchange for other needs with their reporting sub-contractor in a way that was worked out at no cost to either side (task exchange). Navigational Issues identified with data: A grounding strap for the internal gyroscope was identified as the issue and buses were campaigned by the vendor. Was it completed within budget? es Was it completed on time? es Have you experienced problems with the systems after implementation? If yes, what were the problems? ES, and resolved. We have had our share of problems after implementation but have mitigated them through the use of monthly meetings and an action tracker keeping all parties abreast of the issues. Overall we receive excellent support from our on-site and remote Clever Devices support staff. Looking at the life of the project, is there anything you would do differently? More upfront training and internal stakeholder discussions to get all parties involved from the very beginning. Are you satisfied with the support from Clever Devices? ES If the current project is not yet completed, is the project progressing according to the projected schedule? ES, updates and support are ongoing. Sometimes we have to delay upgrades and it takes time to test and ensure that things work correctly but that is mostly because of how complex the system has gotten over the years. Follow up questions in May, 2013: Did Clever Devices implement a single sign-on feature for the on-board subsystems for your company in 2003 for a fixed-route bus fleet size of 1750? Not a Single Sign-on, but an Automated Voice Announcement System (AVAS) on over 2,000 buses in Specifically, did the single sign-on feature implemented by Clever Devices include CAD/AVL, farebox, head sign and automatic vehicle announcement with the exception that farebox is still in progress? We did not get CAD/AVL. We are just now doing farebox single-sign on as an upgrade to our farebox system this summer (CleverDevices will provide the logon data to the farebox). The head sign and AVAS integration were part of the 2003 implementation.

82 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Does your company have a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) IVR: NO, PAS: ES, website: ES, Text Messaging: ES, Mobile Phone Apps: ES (from external developer community) Did Clever Devices implement the above customer information system for your company in 2008 for a total bus fleet size of 1750? Specifically, which components were implemented by Clever Devices? Did Clever Devices implement a website and text messaging to deliver real-time information to your customers? ES, at the time it was over 2,000 buses. Clever Devices upgraded the AVAS to feed and populate BusTracker. The main BusTracker site is developed and maintained by CleverDevices. The Public uses the Developer API that we had Clever Devices build. The applications built by others are of course dependent on the API feed, which is of course dependent on the support of CleverDevices and the associated technologies. We do not support the third party applications, only the API feed: Wayside bus shelter signs were implemented by a different vendor. Uses the CleverDevices API, in a kind of homegrown Signs API, that merges in our Customer Alerts API, and Train Tracker API so we can show all three on the shelter signs. Did Clever Devices implement vehicle monitoring system for your company in 2006 for a fixed-route bus fleet size of 1750? es, AVM change order, again on over 2,000 buses at the time. REFERENCES CHECKED B DATE OF VERIFICATION

83 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with PSTA accurate? If not, what are the corrections? Mostly accurate with a couple of corrections: 1) the 8 paratransit vehicles listed are actually cutaway vehicles (community buses) 2) we have 2 bus depots not 1 3) the completion date should be December Are you satisfied with the services provided? Was there any issues during the implementation? Service is excellent. We have encountered some issues but they have all been resolved. As with any project of this complexity, you will always run into issues. However CD is very responsive to them. Sometimes it s all in interpretation of your RFP and their Final Design Document. Nothing of major concern, but in almost every instance they stood behind their product. Here are some examples of issues we experienced: 1) single sign-on to the GFI farebox was only limited to sharing route/run IDs. We were not able to implement interface to operate the farebox through the Terminal Control Head (TCH) 2) single sign-on with destination signs proved to be a complex task 3) CD was not able to deliver the text-to-speech feature for text messages delivered to the TCH Was it completed within budget? yes Was it completed on time? es Have you experienced problems with the system after implementation? So far we are satisfied. We had some issues but all have been resolved. Looking at the life of the project, is there anything you would do differently? Since the real-time information is available to our customers through website, text messaging and IVR. Perhaps we do not need as many wayside signs out there as we had originally thought. Are you satisfied with support from Clever Devices, Ltd.? es, very much so. They stay with you and respond to any and all issues If the current project is not yet completed, is the project progressing according to the projected schedule? Final acceptance is expected 12/31/2012. Follow up questions in May, 2013: Did Clever Devices replace a CAD/AVL system for your company in 2012 for a total bus fleet size of 169? es but the total numbers were 187. We only have these units installed on Fixed route buses. However, after the project concluded, we purchased 12 Champion Cut-a-ways for what we call flex service. They follow a fixed route but can deviate ½ mile for door to door pick up and drop offs. At the time we implemented this service, CleverDevices did not offer flex service software which I believe they currently do. However, their equipment is on our vehicles, including the Flex vehicles and works fine until they Flex vehicles deviate. We then lose Real-time information only on the deviation, not CCAD tracking. PSTA doesn t have Para- Transit service we contract that out. Our current fleet size as of today is 199 vehicles and all have CD Cad systems installed. Did Clever Devices implement a single sign-on feature for the on-board subsystems for your company in 2012 for a fixed-route bus fleet size of 151? es, but again adjust the fleet number to 187.

84 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Specifically, did the single sign-on feature implemented by Clever Devices include CAD/AVL, farebox, head sign and automatic vehicle announcement? es Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es to all. As for the Apps, our RFP did not require App development. Since we ve had real-time information out to the public very few developers have contacted to create apps. If you look at our web page ( ridepsta.net or you can access on our home page PSTA.net) currently we only have apps for Windows Phones, which are not as popular as IPhones or those phones with Android Systems. We are somewhat disappointed, but, that is not a CD issue just lack of interest. Our web page gives all the information about our real-time product and how to contact us for development of apps. Did Clever Devices implement the above customer information system for your company in 2012 for a total bus fleet size of 151? 187 Specifically, which components were implemented by Clever Devices? Did Clever Devices implement thirty one (31) wayside Passenger Advisory Signs (PAS), interactive voice response (IVR) system and a website to deliver real-time information to your customers? How many calls dose the IVR system handle on an average weekday? es to all. We average 1K IVR calls daily. Did Clever Devices implement vehicle monitoring system for your company in 2012 for a fixed-route bus fleet size of 151? 187 REFERENCES CHECKED B DATE OF VERIFICATION

85 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with WRTA accurate? If not, what are the corrections? es. Are you satisfied with the services provided? es. Were there any issues during the implementation? es, however we found CD very responsive to our problems. Issues include: Communication between dispatch and buses es Voice announcements too loud, too soft - es Interface issues between exterior signs and CD software - es Not always prepared for training - yes Issues are resolved or are in the process of being resolved - yes Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation? If so, what were the problems? We are still in the implementation stage Looking at the life of the project, is there anything you would do differently? Maybe not to try and install all the components under a single contract. Are you satisfied with support from Clever Devices, Ltd.? es. Overall, we are very happy with CD s performance. If the current project is not yet completed, is the project progressing according to the projected schedule? es Follow up questions in May, 2013: Did Clever Devices implement a new CAD/AVL system, as opposed to replacing, for your company in 2013 for a total bus fleet size of 92? es Did Clever Devices implement a single sign-on feature for the on-board subsystems for your company in 2013 for a fixed-route bus fleet size of 46? es. Specifically, does the single sign-on feature implemented by Clever Devices include CAD/AVL yes, farebox, No head sign and automatic vehicle announcement? es to both. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es to all. One in particular (mobile phone app) that is taking off is QR codes at our shelters and on our bus stop signs. Our IT person worked with a former classmate of his from WPI to develop the qr code. Did Clever Devices implement the above customer information system for your company in 2013 for a total bus fleet size of 92? es Specifically, which components were implemented by Clever Devices? All What did Clever Devices provide in the area of mobile phone apps? Just the link to the website. People can use bus tracker on our website to track buses from a particular stop. Did Clever Devices implement twelve (12) wayside Passenger Advisory Signs (PAS) 8 signs interactive voice response (IVR) system yes and a website to deliver real-time information to your customers? es How many calls dose the IVR

86 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information system handle on an average weekday? Not sure Did Clever Devices implement vehicle monitoring system for your company in 2013 for a fixed-route bus fleet size of 46? es. REFERENCES CHECKED B DATE OF VERIFICATION

87 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with WMATA accurate? If not, what are the corrections? es, I ve reviewed the attached document and concur as submitted. Are you satisfied with the services provided? Were there any issues during the implementation? Over our 15 year history with Clever Devices, all services have been excellent and all projects have been implanted in a professional and timely manner. Was it completed within budget? All projects have been completed at/or under budget. Was it completed on time? All projects have been completed on time or ahead of schedule. Have you experienced problems with the system after implementation? If so, what are the problems? No problems have been experienced due to professional upfront engineering and quality control. Looking at the life of the project, is there anything you would do differently? Satisfied with project process and outcome. No items would be performed differently. Are you satisfied with support from Clever Devices, Ltd.? Clever Devices offers quality engineering, technical support and after market service. If the current project is not yet completed, is the project progressing according to the projected schedule? The current Consolidated On-Board Ancillary Equipment and Fixed End System (CoABE/FeS) is in process. It is progressing on schedule, on budget and we anticipate it to be completed on budget in Follow up questions in May, 2013: (Mr. Wallace on vacation, response provided by Dave Michels) Did Clever Devices replace a CAD/AVL system for your company in 1997 for a total bus fleet size of 1500? es, Clever Devices has successfully replaced and installed a CAD/AVL system that manages WMATA s 1500 bus fleet. WMATA is extremely pleased with the CleverCAD as well as the backup hardware configuration used to support the new software. When was this implemented? 1997? OrbCAD was originally installed in 1997 as a CAD system and the on-board AVL equipment was a combination of ACS/Xerox (formerly Orbital Science) and Clever Devices equipment. The Clever Devices DVA 50 was installed then WMATA upgraded to the IVN (i.e., AVL hardware) in 2000 with full deployment in 2001/2002. Currently, the CleverCAD software is installed at WMATA as our primary CAD system since October/November 2012 as we remove buses under the old OrbCAD software. Therefore, the fixed-end hardware and software configuration are complete while the on-board AVL equipment will be finished by September 2013 as we remove the ACS/Xerox AVL equipment. How many of your buses currently have the AVL equipment from Clever Devices and how many still have the AVL equipment from ACS/Xerox? What about the onboard MDT/TCH s for the operators? WMATA has 1500 buses that contain either the Clever Devices DVA50 (F2000), IVN2 (F2001 thru F2007), or IVN3 (F2008 to current). Currently, we are upgrading the entire 1500 buses with IVN3 along with ancillary equipment (i.e., radios, TCHs, APCs, antenna, mobile wireless router, wire harnesses, etc.). Clever Devices will complete the transition by September As we upgrade each bus, Clever Devices

88 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information removes ACS/Xerox AVL equipment and all ACS/Xerox ancillary equipment (i.e., MDT, radios, wire harnesses, radio control head, etc.) from the bus. The ACS/Xerox MDTs are removed, during the upgrade process, and the Clever Devices TCHs are installed along with the IVN3 AVL equipment along with the Clever Devices ancillary equipment. Is Clever Devices in the process of implementing a single sign-on feature for the on-board subsystems for your company for a fixed-route bus fleet size of 1500? es, Clever Devices has successfully implemented single sign-on for WMATA s 1500 bus fleet. When was this completed? Under the OrbCAD system, the single sign-on did not work; neither the on-board nor fixed end hardware configuration. However, Clever Devices completed single sign-on at Factory Acceptance Testing (FAT) in their New ork facility in October 2012; thus, they fully implemented the hardware and software configuration at WMATA in December The on-board AVL equipment will be finished by September 2013 as we remove the ACS/Xerox AVL equipment. Specifically, does the single sign-on feature being implemented by Clever Devices include CAD/AVL, farebox, head sign and automatic vehicle announcement? es, Clever Devices has implemented single sign-on using WMATA s existing farebox, head sign, and automatic vehicle announcement system. CAD/AVL was not mentioned in your reply, is it also part of the single sign-on? What does the operator use to sign-on? Farebox? es, Clever Devices has implemented single sign-on using CleverCAD (i.e., Clever Devices CAD software), WMATA s existing farebox, Clever Devices IVN3 (i.e., Clever Devices AVL system), head sign, and automatic vehicle announcement (AVA) system. The primary sign-on is with the farebox along with the employee badge swiping his/her badge to the farebox reader. The alternate sign-on is with Clever Devices Transit Control Head (TCH). How many of your buses currently have the single sign-on capability enabled? All 1500 buses have the single sign-on capability enabled. Is Clever Devices/Ubisense in the process of implementing a yard management system for your company for 10 depots and for a fixed-route bus fleet size of 1500? es, Clever Devices will be implementing Smartard (Clever Device s product) at WMATA at 10 bus depots to track 1500 buses while indoor and outdoors. Is Ubisense no longer part of the project? Ubisense is no longer part of the project. Did Clever Devices implement vehicle monitoring system for your company in 2002 for a fixed-route bus fleet size of 1500? es, Clever Devices has implemented a vehicle monitoring system at WMATA on 1500 buses. When was this implemented? 2002? The Clever Devices vehicle monitoring system was implemented in 2001/2002 along with the IVN hardware. REFERENCES CHECKED B DATE OF VERIFICATION

89 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Please provide your response next to each question below in blue. Is the information provided by Clever Devices regarding work experience with GRTC accurate? If not, what are the corrections? - es this is correct. Did Clever Devices replace a CAD/AVL system for your company in 2010 for a total bus fleet size of 170? - es Did Clever Devices implement a single sign-on feature for the on-board subsystems for your company in 2010 for a fixed-route bus fleet size of 170? - es Specifically, did the single sign-on feature implemented by Clever Devices include CAD/AVL, farebox, head sign and automatic vehicle announcement? es- Clever provides the ability to us for single sign on to the farebox but GRTC currently does not use this feature with our older fareboxes. We are going to replace our fare boxes with new fare boxes in the next year. The single sign on was a part of the package, we were not going to implement until we replaced the fare boxes. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) We use the bustracker feature that Clever Devices provides as a part of their package to offer text messages, a website, and we use their API for our own mobile app. Did Clever Devices implement the above customer information system for your company in 2010 for a total bus fleet size of 170? Specifically, which components were implemented by Clever Devices? Did Clever Devices implement two (2) wayside Passenger Advisory Signs (PAS) and a website to deliver realtime information to your customers? In 2010 Clever Devices only implemented the PAS and AVL components of the package along with the AVM. The real time information components were only implemented over the last 12 months. Did Clever Devices implement vehicle monitoring system for your company in 2010 for a fixed-route bus fleet size of 170? es Are you satisfied with the services provided? Were there any issues during the implementation? (comments removed per reference request) Was it completed within budget? I was not here during that phase of the project, to my knowledge by referencing the purchase orders it was completed on budget. Was it completed on time? es Have you experienced problems with the system after implementation? es All systems of this size and magnitude experience some technical issues from time to time. We have experienced loss of DCC communication with the fleet along with server issues from time to time. Nothing catastrophic or major outages have occurred that were directly related to Clever Devices. If so, what are the problems? Looking at the life of the project, is there anything you would do differently? (comment removed per

90 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information reference request) Are you satisfied with support from Clever Devices, Ltd.? es If the current project is not yet completed, is the project progressing according to the projected schedule? REFERENCES CHECKED B DATE OF VERIFICATION

91 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with OC Transpo accurate? es Are you satisfied with the services provided? es Were there any issues during the implementation? es, but Clever did get behind it and resolved to our satisfaction. One of the best company I dealt with if you have tough issue, their engineering department get things sorted out. Was it completed within budget? es. Was it completed on time? es Have you experienced problems with the system after implementation? es, but normal at our fleet size. No systemic issues. If so, what are the problems? Latency on communication of GPS bus positioning due to a server erroneous configuration. Looking at the life of the project, is there anything you would do differently? es, the project was started before I join and the project team tackled the NSAS portion of the project first (political will) without looking at the complete project, which made the second portion of the project a bit more tedious. None to the fault of Clever, as in all project you have to do your business process mapping first prior to executing! Are you satisfied with support from Clever Devices, Ltd.? Absolutely If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up questions in May, 2013: Did Clever Devices replace a CAD/AVL system for your company in 2012 for a total bus fleet size of 1022? es, the on bus AVL system and new cellular modem/router. We have our own CAD system that was developed by City IT and maintain since We therefore interface with the AVL from Clever. Did Clever Devices implement a single sign-on feature for the on-board subsystems for your company in 2012 for a fixed-route bus fleet size of 1022? es, and it is working well. Specifically, did the single sign-on feature implemented by Clever Devices include CAD/AVL, farebox, head sign and automatic vehicle announcement? It includes AVL and Next Stop Announcement with integration with the PRESTO SmartCard fare management system. As an add-on they also integrated with the new APC system from Infodev providing tombstone data about the current route/trip/run and receiving boarding and alighting counts per door. The single sign-on is indeed connected to the head sign as well as the on board display for Next Stop Announcement in addition to the audio. REFERENCES CHECKED B DATE OF VERIFICATION

92 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with NCT accurate? If not, what are the corrections? The information provided is accurate except we have 24 depots instead of 28. Are you satisfied with the services provided? es. We have a very good working relationship with Clever Devices. We work together as partners. Were there any issues during the implementation? There are always lessons learned when you try new technology but nothing major. Was it completed within budget? es Was it completed on time? ongoing Have you experienced problems with the system after implementation? If so, what are the problems? We had some problems with equipment such as servers but these are not products of Clever Devices. Looking at the life of the project, is there anything you would do differently? When you introduce a new technology, you will always learn from it. We always implement new technology on a test fleet before we roll it out to the entire fleet. We were able to convince Clever Devices to add new features such as taking snapshots of data during events such as hard breaking or rapid deceleration. The data can later be retrieved to investigate incidents and accidents. Are you satisfied with support from Clever Devices, Ltd.? es. Clever Devices is very responsible and responsive. The staff we work with are all very knowledgeable in what they do. They even go out of their way to provide support on equipment that is out of warranty. If the current project is not yet completed, is the project progressing according to the projected schedule? The installation continues for our new buses and is completed before we receive the bus. Follow up question in May, 2013: Can you confirm that, since 2008, Cleve Devices has implemented vehicle monitoring system on 2000 of your fixed-route bus fleet? es, I can confirm that Clever Devices Automatic Vehicle Monitoring (AVM) is present on more than 2000 of our transit buses, and that Clever Devices depot systems (servers, Wi-Fi access points, etc.) are currently installed in twenty depots. REFERENCES CHECKED B DATE OF VERIFICATION

93 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with Sound Transit accurate? If not, what are the corrections? The information provided is accurate for the work performed at Sound Transit. No corrections are necessary. Are you satisfied with the services provided? Were there any issues during the implementation? We were generally satisfied with the services provided. There were some issues during the implementation both hardware and software but what matters most was that DRI had experienced technical resources on both hardware and software that were onsite quickly to resolve the issues. Was it completed within budget? es. Was it completed on time? Some delays were incurred on the project. Due to the integration of the DRI equipment to other systems on the train some challenges were encountered but were resolved. Have you experienced problems with the system after implementation? If so, what are the problems? We have experienced minimal issues with the system following final commissioning. What issues we experienced were handled quickly with the DRI support staff. I am pleased that most of the competent technical staff that we worked with during the implementation are still working at the company. Looking at the life of the project, is there anything you would do differently? Not so much differently but when working on projects with multiple hardware and software integration points we would be more aware of the possibility of difficulties that may be encountered. Are you satisfied with support from Clever Devices, Ltd.? Definitely. Any issues we cannot resolve that require second line support from DRI are always addressed by DRI technical resources quickly and with fast resolution. The equipment that was deployed has been very reliable. DRI manufacture quality goods in the United States which is great. This reliability means that we have very few hardware failures of equipment. We probably have around 1000 pieces of DRI equipment (control modules/modems/power supplies/interface boxes/keypads etc.) deployed on our trains and we might have about 5 hardware failures per year which is extremely impressive after many years of service. Another fact worth noting is that for any Change Orders the pricing from DRI has been very reasonable. As we know companies can sometimes gouge us on price following a project signoff for any changes but DRI have always been easy to work with. If the current project is not yet completed, is the project progressing according to the projected schedule? N/A. Follow up question in May, 2013: Could you confirm that Digital Recorders, now a Division of Clever Devices, implemented a CAD/AVL system for your company in 2006 for a commuter rail fleet size of 58 vehicles? This is correct with one note: DRI Inc. were a sub-contractor to General Electric, the prime contractor. The number of vehicles is correct. REFERENCES CHECKED B DATE OF VERIFICATION

94 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with MBTA/MBCR/GE accurate? If not, what are the corrections? es Can you confirm that Digital Recorders, now a Division of Clever Devices, implemented a CAD/AVL system for your company in for a commuter rail fleet size of 85 vehicles? es Are you satisfied with the services provided? Were there any issues during the implementation? I was satisfied with the services that Clever Devices provided there were issues during implementation, however, CD provided the necessary support to resolve all open issues Was it completed within budget? es Was it completed on time? There were delays in the schedule Have you experienced problems with the system after implementation? If so, what are the problems? The product has been very stable once the implementation items were resolved many of the items were due to not clearly defined requirements Looking at the life of the project, is there anything you would do differently? Make sure to clearly define deliverables and requirements Are you satisfied with support from Digital Recorders/Clever Devices, Ltd.? es If the current project is not yet completed, is the project progressing according to the projected schedule? es REFERENCES CHECKED B DATE OF VERIFICATION

95 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Clever Devices regarding work experience with MBTA/MBCR/GE accurate? If not, what are the corrections? es. Can you confirm that Digital Recorders, now a Division of Clever Devices, implemented a CAD/AVL system for your company in for a commuter rail fleet size of 85 vehicles? The MBTA Passenger Train Information System (PTIS) is not a Computer Aided Dispatching System (CAD) as implemented. MBTA has sophisticated computerized dispatching systems in place. Only the Automatic Vehicle Locator (AVL) feature is utilized by the MBTA. es the DR600s were installed on 85 MBTA vehicles. Are you satisfied with the services provided? Were there any issues during the implementation? No. There were numerous technical issues that took long periods of time to resolve. Was it completed within budget? No. MBTA spent $1M in consultants and $800,000 in unexpected field support. Was it completed on time? No. The start date of the project was August Conditional acceptance occurred in January When the project was started it was intended to be completed in 18 months. Have you experienced problems with the system after implementation? If so, what are the problems? es. The system is required to provide dead reckoning through tunnels; that remains unresolved. Multibox trigger points are provided with the system. MBTA intends to use this feature to monitor train movements in and out of yards. It still does not work. Looking at the life of the project, is there anything you would do differently? Penalty clauses would have been included in the contract. Are you satisfied with support from Digital Recorders/Clever Devices, Ltd.? No, we are not satisfied with the support provided by Digital Recorders. If the current project is not yet completed, is the project progressing according to the projected schedule? No, the projected schedule was exceeded by 5 years. REFERENCES CHECKED B DATE OF VERIFICATION

96 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? We are a public Transit agency for the City of Ottawa, Ontario What services were provided through the project that Mr. Chapuis participated? AVA,CAD,AVL, fare collection, AVM When was the project performed? The project has been ongoing with four distinct stages since early What was Mr. Chapuis role on this project? Identify phase(s) and module(s) if possible. Scott has been the main Project Manager How long was Mr. Chapuis involved with the project? He has been with the project right from the procurement stages Are you satisfied with the services provided by Mr. Chapuis? If yes, what are the key skill sets of Mr. Chapuis? If no, what were the issues? Extremely happy with Mr. Chapuis. Very strong interpersonal and communication skills. Scott has a very useful ability to evaluate challenges and mitigate them with the resources available. I leave you with my highest recommendation for his ability to manage Transit IT projects. REFERENCES CHECKED B DATE OF VERIFICATION

97 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es What services were provided through the project that Mr. Chapuis participated? Full implementation of our third generation SmartBus technology (NSAS, IVN, TCH, integration with PRESTO FareCard and 3G Cellular technology) for approx. 1,000 buses When was the project performed? Last three years with Phase I IVN & NSAS, Phase II TCH and Phase III integration of our new Fare Card. What was Mr. Chapuis role on this project? Project Manager from the onset. Identify phase(s) and module(s) if possible. All modules listed above How long was Mr. Chapuis involved with the project? Since 2009 Are you satisfied with the services provided by Mr. Chapuis? es, would recommend Scott for any similar project. If yes, what are the key skill sets of Mr. Chapuis? Good communicator, understand very well is file, on time for assigned responsibility, very professional, and Scott will be there in the tough time to make it work. Scott is a seasoned project manager that stays calm in a storm. REFERENCES CHECKED B DATE OF VERIFICATION

98 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es, City of Montreal, Québec, Canada What services were provided through the project that Mr. Chapuis participated? o Implementation of a next-stop (visual, audio) announcement system 50 bus pilot and exploration project regarding this technology main phases and approximate periode steps : - pre-validation of conformity through test-set simulation (sept/09) - prototyping (jan/10) - documentation and training (may/10) - installation (juin/10) - production and monitoring (sept/10) - report, preleminary (jan/11) - report, final (march/11) o Installation has been done by our personnal, trained by CD. When was the project performed? from sept/09 to sept/10, in production since What was Mr. Chapuis role on this project? Identify phase(s) and module(s) if possible. Général logistic planning and communication How long was Mr. Chapuis involved with the project? starting from the prototyping phase mainly Are you satisfied with the services provided by Mr. Chapuis? If yes, what are the key skill sets of Mr. Chapuis? If no, what were the issues? o no issues o qualities : very good logistic facilitator between companies, very good communication facilitator gets the required information requested REFERENCES CHECKED B DATE OF VERIFICATION

99 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by INIT regarding work experience with CUMTD accurate? If not, what are the corrections? Mostly. 1) We actually carried 11.1 Million passengers in F ) They put the value of work performed at $2M which would be the original contract. However, two years ago, we upgraded the system and that was close to $.75M. 3) We do still have some open support issues for 2012, but I m not sure how they d be categorized in their tracking system. Generally, we feel that they do a good job resolving issues. Did the system implemented by INIT include single sign-on for the onboard systems such as CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system? es, it does though our list is a little different. We don t utilize smart fareboxes, so there s no sign-on for that equipment. But for everything else, the INIT system is the only thing the driver logs on to. As an addendum to that list, our announcement system is a part of the INIT CAD/AVL system, not an outside vendor. We use that for next-stop announcements as well as audio advertising. Are you satisfied with the services provided? Were there any issues during the implementation? We had a lot of issues during implementation very few of them were as a result of INIT, however. We procured the system as a part of a consortium and that complicated the implementation to an extreme degree. I would say that INIT went out of their way to make implementation as successful as possible given the many difficulties that they weren t responsible for. In order to accommodate three transit agencies with sometimes conflicting project goals, INIT on occasion accepted the cost of change orders just to keep the momentum moving forward. When there were issues that INIT was directly responsible for, they acted quickly to resolve them. For instance, the original sub-contractor for vehicle installation became a problem for all three transit agencies. Once INIT became aware of the problem, they quickly removed the contractor and put a new one in place headed up by an on-site INIT employee (which they weren t contractually obligated to do. Was it completed within budget? There were many change orders, so it exceeded the original budget. But most of those were as a result of product creep on our part. Was it completed on time? No. But again, this was mostly due to the nature of the consortium and some difficulties that we brought to the table. There were also some issues with our (the consortium) project being INIT s first USA contract. However, those have long since been resolved as evidenced by our more recent system-wide upgrade. That went very quickly, and with only very few minor issues. Have you experienced problems with the system after implementation? If so, what are the problems? This is a huge project with many active parts to it. Because of its complexity, I term it as an ever-evolving project. However, I don t know that I would term that as a problem, per se. It s really just the nature of the project. Of course, there have been problems many, in fact. The key thing is that INIT has successfully managed and resolved all problems/issues. The system isn t perfect, and INIT isn t perfect. But for the last 12 years, they have always stepped up to the plate when they needed to. Looking at the life of the project, is there anything you would do differently? Oh sure lots of things. The primary ones would be 1) don t procure using a multi-agency consortium, 2) make sure the necessary staff

100 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information are in place prior to installation. We believe it s critical to have dedicated staff working on the CAD/AVL project. We have a maintenance technician that is solely responsible for vehicle equipment of technical nature [i.e., CAD/AVL equipment, video equipment, etc..]; we have a planner that is solely responsible for data management; and we have an I.T. person who is solely responsible for computers and servers related to CAD/AVL. 3) Obligate the contractor to have an on-site presence during installation. Are you satisfied with support from INIT? We are. Again, I m not trying to sugar-coat things. We have problems and issues. But overall, INIT does a very good job managing and resolving them. If the current project is not yet completed, is the project progressing according to the projected schedule? The project is never really complete. But I understand what you re asking. We ve been successfully running the system for over eight years now. It has become an integrated part of how we operate and more importantly, it has become an integrated part of our rider s experience. Follow up questions in May, 2013: Did INIT implement a new CAD/AVL system, as opposed to replacing, for your company in 2004 for a total bus fleet size of 109? Our fleet size is 102 buses and 12 paratransit/demand response vans, so there may have been a typo somewhere. Not sure where the 2004 date came from either. We accepted the initial system in 2003 and yes, it was a new, not a replacement, system. Did INIT implement a single sign-on feature for the on-board subsystems for your company in 2004 for a fixed-route bus fleet size of 102? es, the INIT system has always been a single sign-on for subsystems. Specifically, did the single sign-on feature implemented by INIT include CAD/AVL, head sign and automatic vehicle announcement but not the farebox? That is correct, with a caveat. We didn t start using the head sign control until this past year our delay, not INIT s. I should mention that we are having some problems with the head sign control, but it appears to be on the head sign manufacturers end. Their older signs (circa 2003) are not interacting properly with the INIT CoPilot pc, but their newer signs are. TwinVision is continuing to look at the issue. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es, we use all of those (wayside signs and kiosks, website desktop and mobile, SMS text messaging, and close to 20 apps) with the exception of the IVR. Did INIT implement the above customer information system for your company in 2004 for a total bus fleet size of 109? Specifically, which components were implemented by INIT? Did INIT implement twenty (20) wayside Passenger Advisory Signs (PAS) to deliver real-time information to your customers? We didn t implement all of the customer information systems simultaneously. INIT provides the backbone and our in-house software developers have completed the front-end pieces for all of the modules. There were 20 LED-only signs with the original contract. We have since installed an additional 22 LCD/LED kiosks with real-time. REFERENCES CHECKED B DATE OF VERIFICATION

101 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by INIT regarding work experience with C-TRAN accurate? If not, what are the corrections? The document is fairly accurate, with the exception of o C-TRAN utilizes the Base Computer Aided Service Restoration (CASR) and not the Extended o No current interfaces to Farebox and Headsigns Did the system implemented by INIT include single sign-on for the onboard systems such as CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system? No, there is currently no single signon. C-TRAN has a project underdevelopment (CAD/AVL/MDT, Farebox, and Electronic Fare) that will be requiring single sign-on to all of these devices. The project will kick-off in early 2013 and should be complete by the end of Are you satisfied with the services provided? es. Were there any issues during the implementation? C-TRAN was the second agency in the nation to implement CAD/AVL. So, there were no baselines or implementation history/lesson-learned to compare to. Was it completed within budget? es. Was it completed on time? es. Have you experienced problems with the system after implementation? No major problems encountered. Looking at the life of the project, is there anything you would do differently? Provide additional training. Very challenging especially when Operations Dispatch already have a full-time responsibilities. Are you satisfied with support from INIT? es. If the current project is not yet completed, is the project progressing according to the projected schedule? N/A Follow up questions in May 2013: Did INIT implement a new CAD/AVL system, as opposed to replacing, for your company in 2006 for a total bus fleet size of 170? INIT began installation in late 2004 of a CAD/AVL system. The system was accepted in late The system was installed on 111 Fixed Route coaches and 49 Para- Transit vehicles. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es we have an IVR system provided by EngHouse (formally Ontira) which connects back to an INIT RTPI server. C-TRAN currently doesn t have wayside signs, website information or text messaging. Did INIT implement the above customer information system for your company in 2006 for a total bus fleet size of 167? Specifically, which components were implemented by INIT? Did INIT implement the IVR to deliver real-time information to your customers? How many calls dose the IVR system handle on an

102 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information average weekday? The customer information system implementation was led by EngHouse with INIT providing the back end system (RTPI server). The current system handles upwards of 1500 calls a day. REFERENCES CHECKED B DATE OF VERIFICATION

103 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by INIT regarding work experience with GRT accurate? If not, what are the corrections? Generally correct. Some changes: o 238 equipped buses - these were equipped in 3 phases with direct installation contracts between GRT & INIT for the first 189; after that we started to have buses equipped at the factory while they were being manufactured o TSP only on ixpress buses (21 vehicles) ; older buses (36) do not have APC equipment this was done for cost reasons and APC s will be added to new orders as those buses are replaced o Cannot specifically confirm/validate support call history numbers. We did not keep track of the number of service calls. Did the system implemented by INIT include single sign-on for the onboard systems such as CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system? The sign-on handles the CAD/AVL, headsign and audio announcements. The farebox is currently separate. We had looked at it but we have a very old GFI farebox system (using the DOS operating system) so did not see value in linking. We are currently working on upgrading to an electronic fare payment system (smartcard and/or open payment) and are hoping to integrate the log-in at that time (plan to go to RFP next year on the fare system). FI we also have done a bus lock pilot program whereby the driver's electronic I.d. Card is swiped in order to allow the bus ignition to be engaged. As buses don't have keys this is being tested to see how effective it will be. So far it has worked well. INIT had bid on this and had a good submission but were too expensive for the pilot compared to the other bidder. This is not currently linked but we would likely do so for a full roll-out. Are you satisfied with the services provided? Were there any issues during the implementation? Generally, yes. Overall very satisfied with INIT s product and services. Some schedule delays and insufficient allocation of project management staff from INIT have occurred during past installs, but the most recent rounds of on-site installations and any current on-going works have all been completed to GRT s satisfaction. Was it completed within budget? Well not always the least expensive, they have never come back to ask for more money once a project is underway and their level of service & support is generally very good. Was it completed on time? Some delays in the original project installation occurred (2007), but no one party was entirely to blame for any delays & most of the delay occurring on traveler information systems provided by sub-vendors of INIT s. Second phase was slow INIT identified it as a result of them considering it as simply a deliverable

104 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information of product rather than a project; they responded by clarifying processes to make things go smoother. Subsequent installations have occurred on schedule Have you experienced problems with the system after implementation? If so, what are the problems? o In general, INIT has worked well with us to resolve any problems in a timely manner to resolve any critical system problems. o We pay annual maintenance fees on the central system, so support of critical issues is well supported by INIT. o Logistics of parts repair / replacement we ve experienced some issues with the lack of availability of spare parts and some delays in the repair & return of spare parts. This has resulted in the delay in repair of some vehicles. Looking at the life of the project, is there anything you would do differently? Dedicated internal staff during initial system implementation would have helped project is quite complex and we had not dedicated enough resources to it to begin (I was assigned this as one element of my daily job but it took far more time than that). Are you satisfied with support from INIT? o Overall, INIT has been good to work with and have provided good customer service. o Support staff are generally easy to reach and typically respond to concerns promptly. Critical issues are always dealt with promptly. o Some non-critical issues take longer to resolve than desired, but this is usually due to the complexity of some issues. If the current project is not yet completed, is the project progressing according to the projected schedule? o es, current system software upgrade and enhancements project is moving ahead on schedule. Follow up questions in May, 2013: Did INIT implement a new CAD/AVL system, as opposed to replacing, for your company in 2010 for a total bus fleet size of 189? 2010 implementation was an expansion of the initial INIT installation done in 2007, not a new implementation of the central system. An additional 114 buses were installed in 2010 and a further 36 in 2011/12. The entire conventional fleet is now equipped with the INIT system, now over 240 buses. Did INIT implement a single sign-on feature for the on-board subsystems for your company in 2010 for a fixed-route bus fleet size of 189? Specifically, does the single sign-on feature implemented by INIT include CAD/AVL, head sign and automatic vehicle announcement but not the farebox? es, correct. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es GRT provides all of those systems for passenger information currently real time information is provided on only the wayside PAS units; the other systems are schedule-based but are planned for real time starting later this year. Did INIT implement the above customer information system for your company in 2010 for a total bus fleet size of 189? Specifically, which components were implemented by INIT? Did INIT implement wayside Passenger Advisory Signs (PAS) to deliver real-time information to your customers? How many signs? INIT provided the wayside signs (using their PIDstations) initial installation 2007 was 25 units, we currently have 62 units in operation with 50 more being added later this year. Did INIT implement vehicle monitoring system for your company in 2010 for a fixed-route bus fleet size of 189?

105 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information NO, we did not implement the Vehicle Health Monitoring system from INIT; currently do not have any comprehensive system in place but have been investigating both INIT s product and others available from the bus manufacturer. REFERENCES CHECKED B DATE OF VERIFICATION

106 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by INIT regarding work experience with RT accurate? es. If not, what are the corrections? Did the system implemented by INIT include single sign-on for the onboard systems such as CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system? es we have single sign-on for CAD/AVL, head sign/destination signs and the announcement system. We were considering a smartcard solution at the time of the initial contract with INIT and we wanted to wait until the smartcard system is in place for single sign-on. That project has since been abandoned. So we are now in the process of completing the GFI farebox single sign-on using software from INIT and a third-party vendor for installation. Are you satisfied with the services provided? es. Were there any issues during the implementation? There are always issues with a project like this but nothing major. Was it completed within budget? es Was it completed on time? The 2nd phase was delayed for three months but this was caused mainly by our inability to make buses available for installation. Have you experienced problems with the system after implementation? If so, what are the problems? We had some problems with loading schedules into the central system, buses could not communicate due to network or communication problems, IT upgrades interfered with morning bus downloads, etc. None was a show stopper. Looking at the life of the project, is there anything you would do differently? Have a better understanding of all the different bus configurations by different manufacturers or same manufacturer but different years. Take your time and conduct a pilot that uses one of each bus types. Make sure a complete kit is delivered for each bus type before installation. This will prevent holding a bus multiple times for installation so the installation process can go smoothly. Be sure to include staff from IT, maintenance and operation to review the system design and get their approval. Are you satisfied with support from INIT? es. With offices in the US and Germany, INIT provides a good coverage for 24x7 support. Both parties understand this is partnership. If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up questions in May, 2013: Did INIT implement a new CAD/AVL system, as opposed to replacing, for your company in 2010 for a total bus fleet size of 400? It was an extension of system on conventional buses. It existed on Rapid Transit buses prior Did INIT implement a single sign-on feature for the on-board subsystems for your company in 2010 for a fixed-route bus fleet size of 400? es. Specifically, did the single sign-on feature implemented by INIT include CAD/AVL, head sign and automatic vehicle announcement but the work to include sign-on for the farebox is still in progress? Correct

107 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) interactive voice response (IVR) system, wayside passenger advisory signs (PAS), and websites. Did INIT implement the above customer information system for your company in 2010 for a total bus fleet size of 400? Specifically, which components were implemented by INIT? Did INIT implement 150 wayside Passenger Advisory Signs (PAS) to deliver real-time information to your customers? es. The IVR and website is from Trapeze. INIT provides real-time feed. Did INIT implement vehicle monitoring system for your company in 2010 for a fixed-route bus fleet size of 400? If you mean vehicle health monitoring system then the answer is NO. We are piloting Clever Devices on 6 buses now. REFERENCES CHECKED B DATE OF VERIFICATION

108 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by INIT regarding work experience with TransLink accurate? If not, what are the corrections? We now have INIT on over 1550 vehicles. Real Time Transit is available via SMS text or mobile web for all of our stops I have asked our technical team to validate number of incidents but it seems about right. Did the system implemented by INIT include single sign-on for the onboard systems such as CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system? es. INIT is the authority source system on the bus for operator and bus assignment Are you satisfied with the services provided? Were there any issues during the implementation? We have had issues which were escalated and addressed. Most of these were related to the Radio system. As per our contract we deal with radio issues through Init and they work with Harris. Most of the implementation went quite well. One issue was dealing with a radio congestion problem which eventually was dealt with programmatically. It was clearly a Harris issue. Was it completed within budget? es with some project change orders approved through the PSC. Was it completed on time? There were some delays largely due to TransLink organizational issues. More important than scope/time/budget is that it is delivering the anticipated benefits and that the sponsors say it has met their expectations. Have you experienced problems with the system after implementation? If so, what are the problems? System has been highly effective in managing daily operations. It has proven to be highly valuable during the 2010 Olympics and through the 2011 Hockey Riots. There have been occasions where we have gone to radio fall back however so far it has met expectations. Looking at the life of the project, is there anything you would do differently? Initially we did not have a proper steering committee. Strongly recommend that the PSC includes VP Maintenance, VP Operations, and CIO. Our initial project manager was from Engineering and did not have a strong focus on implementing information technology systems. As an example of why this causes challenges is that there was no proper go-live sign off, there is no test system, proper change management was introduced after the system was live, IT Operations was not a key stakeholder prior to launch, and there was very little support documentation for the IT support team. Project manager did not do proper reporting requirements analysis and map to new system. One of the results of this is that the Executive lost some very important corporate KPI s on day 1. (Note well comments below on data). We were not able to pull Service Not Operated out of the system due to poor preparation and lack of process transformation.

109 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information We should have documented procedures and reengineered the business processes as part of the project. It was well after it went live that we went and reengineers procedures on how to manage the fleet more effectively using a modern Cad/AVL system. Example is that we did not change procedures in our communications center to start using dispatch measures until well after go live. Dispatch measures were needed to be part of regular activities in order for Real Time transit to work effectively. If we did it again we would adopt a more stringent IT Project Management Methodology with our internal project manager. We would have a test system in place as part of build. This would have sped up the quality testing and ability to patch. DATA MATTERS. We wish we had a data analyst involved early on in the project. It was 2 years after going live that we started using the data. When system went live we realized we would not be able to pull out some important KPI s. This is because of a failure in business process transformation and lack of understanding of the data schema. HIGHL recommend having a data analyst involved, get the data schema and definitions. We have had a Run Time Analysis using INIT data project this past year which has delivered a huge ROI of over 190% but to do this, our data analysts needed to build their understanding of the data architecture though significant effort. START PLANNING AND MAPPING OUT HOW OU WILL USE THE DATA AS OU BUILD THE SSTEM. our future needs for business intelligence out of the system are best if they are baked in to the project. I recommend putting thought to how this is going to change your business. We have work to do on this. Example, when you have a central understanding of where each bus is, and can do dispatch measures and message to each bus, ask how field workers jobs will change. How will a transit supervisors job change? Is there a new role to be created? We have had big wins in using our Init system for Real Time Transit. We now offer our Real Time feed to open developers through Microsoft Azure cloud hosting. We are currently integrating the Init system with Cubic Nextfare through our COMPASS card implementation. Are you satisfied with support from INIT? I have a lot of experience in working with large transit technology vendors such as Trapeze, Cubic, Init, Infor etc.. I have also talked with a lot of my peers and my personal believe is that none get an A grade if measured against the big software players like Oracle and Microsoft. Some transit vendors present an air of arrogance which is one thing Init does NOT do. They are not perfect, but they do listen and they do strive to improve. An example of this is our introduction of strong change management practices. All changes must now go through our internal change advisory board. We are quite satisfied with Init. One frustration that comes up is the time zone challenges we can have on the west coast. If the current project is not yet completed, is the project progressing according to the projected schedule? Formal project closure and celebration will be in Q Follow up questions in May, 2013: Did INIT implement a new CAD/AVL system, as opposed to replacing, for your company in 2011 for a total bus fleet size of 1500? Init implemented a complete CAD/AVL and Harris radio system implementation for us replacing a

110 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information patchwork radio solution. Init was the prime vendor and they subcontracted to Harris. The system started to be rolled out in late 2008 and was fully in operation during the 2010 Winter Olympics was final acceptance and due to the size of the project and some of our Capital Project Management practices was finally closed out in 2013 officially on the books. Did INIT implement a single sign-on feature for the on-board subsystems for your company in 2011 for a fixed-route bus fleet size of 1500? Init completed the installation of a single signon driver control unit. Specifically, did the single sign-on feature implemented by INIT include CAD/AVL, farebox, head sign and automatic vehicle announcement? es, we have single sign on. We will also carry forward the single signon with our Cubic Farecard project which is currently underway. Passenger enunciation technology as well as Passenger Information Displays (PID) were installed. Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es we provide real time customer information o via a mobile web site (m.translink.ca), o to some wayside displays, o We provide real time information via our SMS texting service o as a cloud hosted real time developers platform hosted in Microsoft Azure where developers can build on the real time data. We use Trapeze CI and Trapeze IVR, neither of which capitalize on real time. We use the SIRI interface feed in order to get the data. Please follow up on which SIRI interface we are using as there are more than one. INIT only supports the real time SIRI interface, we do all the rest. Did INIT implement the above customer information system for your company in 2011 for a total bus fleet size of 1500? Specifically, which components were implemented by INIT? Did INIT implement thirty (30) wayside Passenger Advisory Signs (PAS) to deliver real-time information to your customers? We have under 30 wayside signs which were installed as part of another project. The signs however, are manufactured by INIT. REFERENCES CHECKED B DATE OF VERIFICATION

111 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is your company a public transit agency? es, TriMet is the public transit agency for the Portland Oregon Metro area. We provide Light Rail, Fixed Route Bus and Para Transit service. Did INIT implement a CAD/AVL system for both the bus and the light rail fleet for your company? Was this a new CAD/AVL system implementation or a replacement of an existing system? What are the sizes of your bus fleet and light rail that are part of this project? Our project replaces an Orbital (now Xerox) CAD/AVL system on our fixed route and para transit vehicles. Our project scope is to provide a CAD/AVL for fixed route bus and para transit, and install a new radio system for all modes including light rail. We will install new radios on our light rail vehicles, but light rail operations and vehicle tracking are not part of the scope of this project. Our Light Rail Vehicles are tracked and managed by an ARINC AIM Rail Control System and will not be replaced by INIT. INIT is the prime contractor and they have sub contracted with General Electric for the design and implementation of our new radio system. Fixed route bus equipment includes; Mobile data terminal (operator interface), Vehicle Logic Unit ( INIT calls this the CoPilot), Single Voice and Data Radio, Automatic Passenger Counter, IP router (essentially a vehicle network switch). Fixed route bus 650 Light rail vehicles 127 (radio install only) Paratransit vehicles 268 Are you satisfied with the services provided by INIT? Were there any issues during the implementation? es, in general we are satisfied with INIT. es we have had issues with implementation ( our project is ongoing and not yet complete). Our issues with INIT were primarily with the installation phase of the project. INIT sub contracts installation and this area was not managed well initially but was corrected. When was the project implemented? How long did it take to complete? The Notice to proceed, was January We have installed all the fixed route and para transit vehicles and are using the CAD in Dispatch. We are 9 months behind schedule, mostly due to radio issues. We are experiencing problems with our radio system and do not have a projected completion date due to the radio issues. Was it completed within budget? We are not yet complete, but we have remained in budget. Was it completed on time? The project will not be completed on time, due to radio issues. Have you experienced problems with the system after implementation? If so, what are the problems? es, but once again most of our issues have been with the radio, which is INIT s responsibility since they are the prime contractor, but has not been a result of INIT equipment or software. Looking at the life of the project, is there anything you would do differently? One thing we did right, was contractually require that INIT provide an onsite engineer through the life of the contract. If we had to do this over, we would require two onsite engineers. One engineer whose focus was the CAD/AVL, ( which is what we have) and another additional engineer whose focus was the vehicle installations. One oversight

112 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information in our contract, is we forgot to add a full test and training system to our requirements, which we added later as a change order to the contract. If you have the opportunity to add requirements to your contract, I strongly recommend adding on site engineers if you don t already require this. I would be happy to share our requirements with you. Are you satisfied with support from INIT? es, INIT has been a very good company to work with, although I think we are receiving good support because we contractually required an onsite engineer. If the current project is not yet completed, is the project progressing according to the projected schedule? No, it has not due to the radio issues. REFERENCES CHECKED B DATE OF VERIFICATION

113 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Please provide your response next to each question below in blue. Is your company a public transit agency? yes Did INIT implement a CAD/AVL system for both the bus and the light rail fleet for your company? Bus only Was this a new CAD/AVL system implementation or a replacement of an existing system? Replacement of an ACS SmartTrack System What are the sizes of your bus fleet and light rail that are part of this project? 1002 fixed route buses, INIT put voice radios on the rail (172) and paratransit (325) fleets, but not the INIT dispatch system. Light Rail uses a SCADA (supervisory control and data acquisition) system to control trains. Paratransit uses Route Match Demand Response Paratransit CAD/AVL Are you satisfied with the services provided by INIT? I am generally satisfied. Were there any issues during the implementation? es, we have had system integration, documentation and system turnover problems. Coordinating and integrating RTD s data with INIT s data and other database systems (scheduling and asset management) has been a significant challenge that we have mostly resolved. INIT s engineers have good skills and have been working diligently, but it has been very challenging. Because of a project deadline, we let installations continue past what we had expected for pilot testing. We are 80% complete with fleet installations and still do not have all of the functionality required by the contract. Documentation for the project has been disjointed. It is good in some places and poor in others, depending upon the writing skills of INIT s subject matter experts. INIT pushed to have our system administrators operating the system before they had sufficient training and experience to own the process well. When was the project implemented? We are in the process of implementation now. How long did it take to complete? The project started in March We expect to start System Acceptance Testing (SAT) in the fall. SAT will last at least 2 months, but could take longer if system problems occur. Was it completed within budget? I have a contingency within the project budget. INIT is providing the required functionality within the contract price. RTD has found that there were features or changes desired that were not identified in the RFP that are being requested in change orders. Was it completed on time? The schedule was for a 2-year implementation, which was not reasonable for the complexity of the system. We expect to complete the project in 3 years, but do not recommend trying to complete a project of this size and complexity in less than 5 years. Have you experienced problems with the system after implementation? If so, what are the problems? N/A, see System Implementation problems above. Looking at the life of the project, is there anything you would do differently? Schedule the project to take 5 years. Start interface mapping and development as soon as possible after Final Design. Plan for a longer bus installation window (bus availability to meet the project schedule has been difficult, especially since a bus takes more than one shift to complete). Keep the pilot fleet small until all issues are resolved. Insist on having both a central system engineer and an onboard engineer present 75% of the time for each during implementation, at no time after design will the project be without an engineer until SAT begins.

114 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Make sure end-users remain engaged in testing. Are you satisfied with support from INIT? Mostly satisfied. See notes above. If the current project is not yet completed, is the project progressing according to the projected schedule? See note above on completing on time. REFERENCES CHECKED B DATE OF VERIFICATION

115 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is your company a public transit agency? es Did INIT implement a CAD/AVL system for both the bus and the light rail fleet for your company? Actually we do not have Init CAD/AVL on the rail - only buses. The rail group uses a specialized SCADA system for keeping track of the light rail vehicles. Was this a new CAD/AVL system implementation or a replacement of an existing system? New What are the sizes of your bus fleet and light rail that are part of this project? 1250 bus. Are you satisfied with the services provided by INIT? es Were there any issues during the implementation? There were no notable issues during implementation When was the project implemented? How long did it take to complete? Approximately 8 months Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation? es If so, what are the problems? New software version required more powerful servers. Looking at the life of the project, is there anything you would do differently? Consider using MOBILEPlan instead of using Trapeze FX for scheduling. Are you satisfied with support from INIT? es on a 10 scale, would give 7 If the current project is not yet completed, is the project progressing according to the projected schedule? N/A REFERENCES CHECKED B DATE OF VERIFICATION

116 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION What s the size of your light rail fleet that currently has the AVL system from INIT? 163 (115 retrofitted and 48 new with APC). What is your current Computer-Aided-Dispatch (CAD) system for the light rail system? We are using the INIT s Intermodal Transport Control System (ITCS). We use radio for voice communication which is separate from the INIT system. We also use a separate system for vehicle and operator assignments. Once the operators signed onto assigned vehicles, the information is tracked by ITCS. To reduce voice chatter, we also use ITCS to send text messages (type or select from pre-defined) to and from the vehicles. We also use ITCS to create new trips or to modify a trip. Are you satisfied with the services provided by INIT? Were there any issues during the implementation? es, we are satisfied. All implementation experience issues. This implementation was very complicated because it was a minor part of a much larger implementation to retrofit our LRV to SLRV (add a C-Car for level boarding). When was the project implemented? How long did it take to complete? This project implementation started in June 2008 and continued through June Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation? If so, what are the problems? No major problem experienced. The problems we experienced are all relating to regular support and upgrades. Manuals and documentation not completed or specific to our implementation. Looking at the life of the project, is there anything you would do differently? 1) More involvement from our keys users (controllers) in the configuration and testing. 2) Inclusion of SIRI in the base contract for Real Time Information. 3) Additional training for all the staff that will be supporting the system. Are you satisfied with support from INIT? es If the current project is not yet completed, is the project progressing according to the projected schedule? N/A Follow up questions in May, 2013: Could you confirm that INIT implemented a CAD/AVL system for your company in 2011 for a light rail fleet size of 163 vehicles? es, I confirmed that INIT implemented a CAD/AVL system for DART in 2011 for the fleet of 163 vehicles. REFERENCES CHECKED B DATE OF VERIFICATION

117 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is your company a public transit agency? What s the size of your fixed-route bus fleet? How many bus depots/garages? Our company is the biggest public transport company in Leipzig. We have about 220 busses and 320 trams, 2 bus depots, 1 combined bus-/tram depot and 4 tram depots. Did INIT implement a ard Management System for your company? What functionalities does the ard Management System provide? We work together with init since 1996 and use the DepotManager since In this year we implement a ard management system, so that the controller can dispose with located vehicles. Since 2006 we use the DepotManager. At first it was very simle and so was implemented with many new functions according to our wishes. But the controller has to write the vehicle to the place, because he has only a paper card with all vehicles in the depot and their positions. The reason was that we had not enough budget for a full automatically ard Management System, but we used Perdis and so had all data to dispose busses and trams in one database. Now we want to relieve the controller, so that the location of the vehicles ist automatically and he can dispose manual or automatically the couse to the vehicle. And so we have less mistakes by write off and can reduce shunting. At first we are implementing the full system in 1 bus depot, the other depots follow if we have budget for the location components(i hope it's next year). But we install location components now in all vehicles, so we then have only little costs for the other depots. In the last years initperdis (former id systeme) and init united and now there are more parts of yard management system than Are you satisfied with the services provided by INIT? Were there any issues during the implementation? During the long time of cooperation we are very satisfied with the services of INIT. Functional Externsions are implemented in short time and good quality. When was the project implemented? How long did it take to complete? The actual project began in January 2013 and will end in September Was it completed within budget? Was it completed on time? Till today we are in budget and time limit. Have you experienced problems with the system after implementation? If so, what are the problems? Because the project is not yet completed, I can t say anything about problems. Looking at the life of the project, is there anything you would do differently? es, but only in our own company. Actual we too implement a ard Management System of another producer in a tram depot and the cooperation between this both projects isn t ideal all time.

118 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Are you satisfied with support from INIT? es, we are very satisfied with the support of INIT. Our requests are answered and finished very fast. If the current project is not yet completed, is the project progressing according to the projected schedule? es, the project ist progressing according to the projected schedule. REFERENCES CHECKED B DATE OF VERIFICATION

119 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is your company a public transit agency? es What s the size of your fixed-route bus fleet? Tram(10 routes), Metro (5 routes), total ~700 vehicles, ~190 Metro, ~150 Tram, ~350 Bus How many bus depots/garages? 5 Did INIT provide ard Management and CAD/AVL services to your company? es What was the scope of the ard Management System? Managing depots, areas, tracks, positions, assigning vehicles to blocks Are you satisfied with the ard Management service provided by INIT? es Were there any issues during the implementation? There always are ;-) Mostly minor, a more complex one: our Metro vehicles (un)couples during the schedule (eg. a train pulls out as 2-vehicles, uncouples into 2 trains with 1 vehicle), the system did not support this in relation to assigning vehicles to blocks. When was the project implemented? Somewhere around 2006/7 How long did it take to complete? About 15 months (we implemented a lot more then CAD/AVL and ard management) Was it completed within budget? No. Changing scope (caused by RET) Was it completed on time? No. Changing scope (caused by RET) Have you experienced problems with the system after implementation? If so, what are the problems? As always, there have been challenges Multi user problems: solved, performance problems: solved Looking at the life of the project, is there anything you would do differently? es. Invest more time in (in advance) blueprinting the system on business requirements. Are you satisfied with support from INIT? es If the current project is not yet completed, is the project progressing according to the projected schedule? Follow up questions in May, 2013: Could you confirm that INIT implemented a yard management system for your company in 2007 for 5 bus depots and a fixed-route bus fleet of 350? Over here at the RET we have 2 systems now running which are provided by INIT: - In 2006 we implemented the system Perdis delivered by a company called IdSysteme (Hamburg, DE) - In 2008 we implemented the system EBS/ITCS delivered by a company called INIT (Karlsruhe, DE) The company s IdSysteme and INIT joined together in ~2011 or so? Perdis is a planning system, global characteristics: - Employee scheduling (assigning employees to duties) - Vehicle scheduling (assigning vehicles to blocks) - Depot/track management - Disturbances, e.g. doors of vehicle not closing, late because of broken down open bridge, Abri damage, fuelsystem problems, pollution, there are over 4000 reasons, vehicle related, track related and/or station related disturbances. Vehicle related disturbances are interfaced to our vehicle

120 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information maintenance system (SAP). - Bus, tram, metro, ferry (all transport modes at the RET) - Perdis at RET does not in any way do anything real-time in relation to vehicle movement. Perdis is only planned data. Real-time vehicle tracking is done (only bus and tram) with EBS/ITCS. EBS/ITCS is a transport control system, global characteristics: - Scheduled (Hastus vehicle block) data is loaded in this system (back office and vehicles) - Drivers log-on into the vehicle, they choose the block they are supposed to do - Drivers see (real time) in the vehicle schedule information and early/on schedule/late while driving - Real time passenger information (in and outside vehicle) is generated - At the back office, traffic control leaders follow vehicles and see (real time) early/on schedule/late for all vehicles (off course only equipped vehicles) - Only transport modes Bus and Tram (Metro is done with another system, Ferry is not supported at all real time) We only have fixed route buses and only fixed-route tram, metro and boat. REFERENCES CHECKED B DATE OF VERIFICATION

121 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es What services were provided through the project that Mr. Mason participated? o Mr. Mason managed a project to replace RTD s subscriber radios and our CAD/AVL system. This included: Installation of mobile radios in Light Rail vehicles, paratransit buses and support vehicles Preliminary and final design, implementation and testing of a replacement CAD/AVL system with 13 workstations, 1002 buses, integration with a Motorola Astro 25 voice radio system, cellular data radio system, Disaster Recovery site, Automatic Stop Announcements and database interfaces. When was the project performed? o The project started in 2011 and is expected to finish in What was Mr. Mason role on this project? Identify phase(s) and module(s) if possible. o Mr. Mason is the INIT Project Manager and has been involved in all phases (see above). How long was Mr. Mason involved with the project? o Mr. Mason has been involved since contract negotiations in Are you satisfied with the services provided by Mr. Mason? If yes, what are the key skill sets of Mr. Mason? If no, what were the issues? o es, Mr. Mason has performed well as a Project Manager. He has planned ahead, pushed issues forward for resolution, ordered equipment in a timely manner and managed INIT Subject Matter Experts (SMEs) and subcontractors to perform well under this contract. REFERENCES CHECKED B DATE OF VERIFICATION

122 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es, Grand River Transit (GRT) is the public transit agency owned and operated by The Regional Municipality of Waterloo. What services were provided through the project that Mr. Mason participated? o INIT CAD/AVL vehicle installation on 13 new buses and expand installation on 19 existing buses o This was the second round of installation of INIT equipment; Mr. Mason was brought on shortly after this project began o INIT CAD/AVL vehicle installations on 114 buses o This was a third round (and biggest) installation of INIT equipment he had undertaken basically equipping the remainder of our fleet with INIT save for a few now retired vehicles. When was the project performed? o Roughly July 2009 to January 2010 for second round work o Roughly May to September 2010 for third round of installation (note that rest of comments will generally relate to this work as he worked more closely on this project from its inception) September 2010 was the end of the official installations. Some final vehicle repairs occurred post September to complete the installations. What was Mr. Mason role on this project? Identify phase(s) and module(s) if possible. o Installation project manager for INIT 114 bus installation All vehicle components (co-pilot, GSM, GPS, PAmobile, antenna, APC, etc) Integration of new vehicles into existing INIT central dispatch system. How long was Mr. Mason involved with the project? o May 2010 until the end. Dan remained as our general INIT project manager (no specific install project) until early 2011 when I believe he was moved to a new installation project. Are you satisfied with the services provided by Mr. Mason? If yes, what are the key skill sets of Mr. Mason? If no, what were the issues? o es, in general, Mr. Mason successfully guided the installation of the INIT CAD/AVL system on 114 of GRT s buses.

123 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information o Mr. Mason kept the installations on schedule save for a few vehicles that did not get a full working installation before the September deadline. These vehicles were subsequently finished later. o Mr. Mason endeavored to correct quickly any issues identified by the Region. o Mr. Mason continued to work with the Region after the official installation period ended to resolve any outstanding issue with any buses. o Not a critical issue, but Mr. Mason had limited on-site time during the installations. I think having Dan on site more during the installs would have helped resolve any issues more quickly. INIT s lead installer / field technician was on-site most of the time and did a good job filling this gap. Additional note: Blair Allen assisted me in filling out this form as he worked with Dan on the earlier INIT installation noted in the reference REFERENCES CHECKED B DATE OF VERIFICATION

124 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION tom. Is your organization a public transit agency? es What services were provided through the project that Mr. Mason participated? Integration of INIT s AVL/MDT system with TTC dynamic scheduling software and IVR solution. When was the project performed? Feb, 2012 to Current Date What was Mr. Mason role on this project? Identify phase(s) and module(s) if possible. Project Manager for INIT through the implementation phase How long was Mr. Mason involved with the project? From Nov 2011 to the current date. Mr. Mason was originally involved with the startup of the initial project in 2011 for a very short period of time and then Wheel-Trans was assigned another project manager. Mr. Mason returned to the project in February Are you satisfied with the services provided by Mr. Mason? If yes, what are the key skill sets of Mr. Mason? If no, what were the issues? es we are satisfied with Dan s performance. Competency in Project Management. REFERENCES CHECKED B DATE OF VERIFICATION

125 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with STL accurate? If not, what are the corrections? We would like to specify that some of the functionalities listed in the document were not in our tender and quotation, but provided in option by ISR, in fact we don t use it all, or they are not fully adapted to our operation mode, those functionalities are; o Advanced Driver Analysis module o Summary of engine fault codes o Alerts configures based on user needs: Coolant temperature greater than X degrees for seconds with the engine running Commissioning of the ABS system Fuel level X% of fuel tank capacity Oil pressure below a value X Extreme acceleration for X seconds Sudden braking Engine RPM or extreme speed for X seconds Extreme Torque o Special Enunciation for Handicapped Passengers o Large Head Display Girouette (Axiom) o Garage location solution using solution from Cisco Location Appliance (3 to 5 meters precision) Did ISR implement single sign-on for STL that include CAD/AVL, farebox, head sign/destination sign and automatic announcement system? ISR have implement single sign-on for CAD AVL and automatic announcement system, they also include farebox in there offer, but we did'nt use it because we had some issues with our farebox supplier. The farebox sign-in is already integrade with head sign/destination sign. Is your organization a public transit agency with a fixed-route bus fleet? ES, 44 FIXED-ROUTE Are you satisfied with the services provided? Was there any issues during the implementation (please list key issues if any)? OVERALL, WE ARE SATISFIED OF THE PRODUCT AND SERVICES. Was it completed within budget? ES Was it completed on time? A LITTLE BIT LATE BUT NOT SIGNIFICATIVEL. For answering your question about the time frame of project implementation, i would like to specify that, we had to change all busses fleet communication system, it was a big part of the project. Second, we were on very aggressive time frame for implementation, the period was planned for 18 month for the whole project. We have been a little late (about 2 month)and the end of project with issue to personalising of specific features for our

126 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information company. That was for the implementation of the CAD/AVL system. I would also like to add that our project also included a single sign-on onboard feature on a MDT(mobile data terminal), and a dispatch voice communication system. Have you experienced problems with the system after implementation (please list key problems if any)? NOT MUCH Looking at the life of the project, is there anything you would do differently? The project was done in a short time frame, we recommend to take more time to integrate all that new technology. We also recommend to test in a test environnement to make sure that all the functionality are well test before implementation, it will help to have less impact on operation during the implementation of the project. Are you satisfied with support from ISR? ES, THE WERE CONCERNED ABOUT OUR SATISFACTION If the current project is not yet completed, is the project progressing according to the projected schedule? Have you experienced problems with the system after implementation? If so, what were the problems? N/A Follow up questions in May, 2013: 1. Did ISR implement a CAD/AVL system for your company as indicated in the table below? Replace the communication system CAD, implement the AVL system. Little late, within budget Table 3.a.3 Organization: Société de transport de 245 Fixed Route Buses Laval ears (S) Installed: Implemented CAD/AVL systems, preferably Replaced CAD/AVL system one that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 2.a. Did ISR implement a single sign-on feature for the on-board subsystems for your company as indicated in the table below? Little late, within budget 2.b. Specifically, did the single sign-on feature implemented by ISR include CAD/AVL, farebox, head sign and automatic vehicle announcement? My understanding is that the single sign-on thru MDT was implemented by ISR and it allows sign on to CAD/AVL and automatic announcement. There is another single sign-on thru farebox that allows sign on to the farebox and the head sign/destination sign but this was not implemented by ISR. Correct? ES IT S CORRECT Table3.c.3 Organization: Société de transport de Laval 245 Fixed Route Buses

127 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information ears (S) Installed: Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Single Sign for all onboard subsystems provided though MDT and or AFC sign-on Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 3.a. Did ISR implement customer information system that provide real-time information as indicated in the table below? ISR did not provide the outside sign at stops, but their system were involved in the solution for the localization in that specific functionality. ISR has provided mobile Android application, and inboard realtime announcement system for the PIS part of the project. Little late, within budget 3.b. Specifically, did ISR implement interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile phone applications to deliver real-time information to your customers? Interactive voice response (IVR), website and text messaging were developed by other suppliers, but they used interfaces with Grey Island system and ISR system. Those systems need the ISR AVL/CAD system feed for working, here in our solution. Regarding the diagram you provided (above). For the website/ivr/text messaging implemented by other suppliers, did STL contract directly with these suppliers or through contracts with Grey Island System or ISR? We have contracted directly with the suppliers, 3 different suppliers. Table 3.d.3 Organization: ears (S) Installed: Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. This client has a full Advanced Passenger Information System which included, Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications Project delivered on time and within budget

128 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Provide for each reference, documentation of downtime performance, technical support complaint history No knownn issue exist Very Satisfied customer. No unresolvedd issues exist. Please refer to client for additional reference 4. Does your agency use any onboard vehicle component monitoring system implemented by ISR at all? If you mean, a diagnostic tool to monitoring an onboard system of ISR, the answerr is ; es! specifically for the onboard automatic announcement system. Based on your original response, it appears that ISR did not implement onboard vehicle monitoring nor driver behavior analysis for STL. But we wanted to make sure. Is anything else monitored through ISR s system other than the onboard automatic announcement system? Thee ISR system iss monitoring, speed of busses, engine on or off, number of passengers inside bus, There is a window capture of it; Additional comment: From what i understand you have an issue with others suppliers about the question of what ISR implemented for STL CAD/AVL PIS system. I was contacted by a lawyer office and i enclose the response i made to them.

129 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information REFERENCES CHECKED B DATE OF VERIFICATION

130 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with Bus Company Dan accurate? If not, what are the corrections? The information provided by ISR is accurate. In addition, ISR had just completed another project for Dan Bus Company in which they installed 250 solar powered passenger information signs at bus stops spread in 4 cities where Dan has active routes. These signs include voice enunciation and are controlled through a national update center (also implemented by ISR) which send information to our signs for buses operated by other transit authorities. Is your organization a public transit agency with a fixed-route bus fleet? es Are you satisfied with the services provided? es, we are very satisfied Was there any issues during the implementation (please list key issues if any)? No, there are not any significant issues Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation (please list key problems if any)? No Looking at the life of the project, is there anything you would do differently? No. We took an evolutionary approach and over time it worked well for us. We build our system over time using our own master plan which worked well for us. Are you satisfied with support from ISR? es If the current project is not yet completed, is the project progressing according to the projected schedule? es Have you experienced problems with the system after implementation? If so, what were the problems? No Follow up questions in May, 2013: 1. Did ISR implement a CAD/AVL system for your company as indicated in the table below? - ES Table 3.a.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Implemented CAD/AVL systems, preferably Implemented a New CAD/AVL system one that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Project delivered on time and within budget

131 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Provide for each reference, documentation of downtime performance, technical support complaint history No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 2.a. Did ISR implement a single sign-on feature for the on-board subsystems for your company as indicated in the table below? es they did. 2.b. Specifically, did the single sign-on feature implemented by ISR include CAD/AVL, farebox, head sign and automatic vehicle announcement? - ES. ISR implemented single sign-on through the AFC. The AFC sign-on information is sent to the SPM 5000 (our on-board unit) which, after authentication performs the sign-on to the CAD/AVL, Farebox, head sign and automatic vehicle announcement Table 3.c.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Single Sign for all onboard subsystems provided though MDT and or AFC sign-on Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 3.a. Did ISR implement customer information system that provide real-time information as indicated in the table below? - ES 3.b. Specifically, did ISR implement interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile phone applications to deliver real-time information to your customers? ES. ISR implemented all the required interfaces that enable website, IVR, text messaging PAS and Mobile applications. The website real time (Bus arrival time to stops) interface, the IVR, Text messaging and Mobile application were all developed by third parties which rely exclusively on the interfaces developed by ISR for real time bus arrival information at bus stop. The ISR interfaces were developed under the same contract with ISR. Table 3.d.2 Organization: Dan Bus 1100 Fixed Route Buses ears (S) Installed: Solar Signs by ISR

132 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history. This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 4. Can you confirm that your agency also use onboard vehicle component monitoring system implemented by ISR? es we use ISR monitoring system upon our buses fleet REFERENCES CHECKED B DATE OF VERIFICATION

133 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with Egged Bus Company accurate? If not, what are the corrections? es, all information provided is accurate. However, we do not use the features provided by ISR for driving behavior analysis. This is currently done by another department in Egged using a different system. Is your organization a public transit agency with a fixed-route bus fleet? es Are you satisfied with the services provided? es. Were there any issues during the implementation (please list key issues if any)? No Was it completed within budget? es Was it completed on time? es. The installations were completed by Egged employees with ISR supervision. Have you experienced problems with the system after implementation? If so, what were the problems? Nothing major except we have some problems with damages to equipment while cleaning - especially water damage. The placement of equipment could use improvement to avoid these kinds of problem. Looking at the life of the project, is there anything you would do differently? No. Originally, our supplier for the ticketing machines would not allow others to connect to their equipment. We have since worked out a solution and all onboard systems are now integrated. Are you satisfied with support from ISR? es. I have been with Egged for 40 years and have worked with many vendors. ISR is a very responsible company and they are there whenever you need them. If the current project is not yet completed, is the project progressing according to the projected schedule? es. We purchase approximately 200 new buses each year. And the equipment is installed at the factory before they are delivered to us. Follow up questions in May, 2013: 1. Did ISR implement a CAD/AVL system for your company as indicated in the table below? es they did Table 3.a.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed: Implemented CAD/AVL systems, preferably one Implemented a new CAD/AVL System that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Project delivered on time and within budget

134 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Provide for each reference, documentation of downtime performance, technical support complaint history Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 2.a. Did ISR implement a single sign-on feature for the on-board subsystems for your company as indicated in the table below? es they did 2.b. Specifically, did the single sign-on feature implemented by ISR include CAD/AVL, farebox, head sign and automatic vehicle announcement? es. The driver inserts his smart card module into the AFC. His driver ID is authenticated by the ISR software against the Egged HR system. Once authenticated the driver is automatically signed on to the CAD/AVL, Farebox, Head sign and automatic vehicle announcement. Table 3.c.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed: Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Single Sign for all onboard subsystems provided though MDT sign-on Project delivered on time and within budget Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 3.a. Did ISR implement customer information system that provide real-time information as indicated in the table below? es 3.b. Specifically, did ISR implement interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile phone applications to deliver real-time information to your customers? es. ISR developed the interfaces and API which were used to interface real time passenger related information to our website (the website application was developed in-house using the ISR API) and to third party IVR, mobile applications, Wayside advisory signs and text messaging service. ISR also provided the interfaces that made it Possible for Egged to offer passenger information through the MOT central servers (which were also developed by ISR) to a large number of third party IVR and mobile applications developers. Table 3.d.1 Organization: Egged Bus Company 3300 Fixed Route Buses ears (S) Installed:

135 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications Project delivered on time and within budget Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 4. Can you confirm that your agency also use onboard vehicle component monitoring system implemented by ISR? es. We have monitoring system implemented by ISR. REFERENCES CHECKED B DATE OF VERIFICATION

136 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with STL accurate? If not, what are the corrections? It is accurate. However, ISR also installed 320 solar PIS signs at bus stops in 7 different cities in the center of Israel and in the south. The signs are connected to a national data center that is also done by ISR and show bus arrival data from any bus company in Israel. Is your organization a public transit agency with a fixed-route bus fleet? es, we have 500 buses and operate 140 routes not including alternates or student routes Are you satisfied with the services provided? Was there any issues during the implementation (please list key issues if any)? yes we are Was it completed within budget? es Was it completed on time? Most of the time Have you experienced problems with the system after implementation? If so, what were the problems? No real major problems except coordination issues with local municipal authorities (wayside advisory signs). Looking at the life of the project, is there anything you would do differently? I would have done more data mining work earlier in the project Are you satisfied with support from ISR? es we are If the current project is not yet completed, is the project progressing according to the projected schedule? Have you experienced problems with the system after implementation? If so, what were the problems? es 1. Did ISR implement a CAD/AVL system for your company as indicated in the table below? es they did Table 3.a.4 Organization: ears (S) Installed: Implemented CAD/AVL systems, preferably one Replaced CAD/AVL System that replaced an older CAD/AVL system, for public transit agencies. Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 2.a. Did ISR implement a single sign-on feature for the on-board subsystems for your company as indicated in

137 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information the table below? es they did. 2.b. Specifically, did the single sign-on feature implemented by ISR include CAD/AVL, farebox, head sign and automatic vehicle announcement? es. The driver logs in through the farebox. The login information is sent to the ISR SPM 5000 which automatically triggers the sign-on to the CAD/AVL, Farebox, Head Sign and automatic vehicle announcement Table 3.c.4 Organization: Metropline 500 Fixed Route Buses ears (S) Installed: Implemented a single sign-on feature for the on-board subsystems including Single Sign for all onboard subsystems provided though MDT and or AFC sign-on CAD/AVL, farebox, head sign and automatic vehicle announcement Provide evidence of satisfactory completion, both on time and within budget. Provide for each reference, documentation of downtime performance, technical support complaint history Project delivered on time and within budget No known issue exist Very Satisfied customer. No unresolved issues exist. Please refer to client for additional reference 3.a. Did ISR implement customer information system that provide real-time information as indicated in the table below? es, they did. 3.b. Specifically, did ISR implement interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile phone applications to deliver real-time information to your customers? es. ISR developed the interfaces and API which were used to interface real time PIS information to third party IVR (from a company called TeleAll) and Text messaging, Our web site, Third party QR Code server and third party mobile applications ( from a company called moovit). All these third party systems use the API and interfaces, which were developed by ISR and are managed by ISR. As well, ISR developed, installed and supports 320 APIS signs at bus stops as well as interfaces to the MOT central servers (which were also developed by ISR) which allow other third party developers of IVR and mobile applications to do real time queries to our systems. They will installed &supports 180 APIS more in this year. Table 3.d.4 Organization: ears (S) Installed: Implemented customer information systems that provide real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications websites, text messaging and mobile phone apps for public transit agencies. Provide evidence of satisfactory completion, both Project delivered on time and within budget on time and within budget.

138 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Provide for each reference, documentation of downtime performance, technical support complaint history. No Know issues 4. Can you confirm that your agency also use onboard vehicle component monitoring system implemented by ISR? Can you provide some examples for how your company monitor onboard vehicle components through ISR s system? I can confirm that our company uses the ISR Onboard SPM 5000 to monitor on-board vehicle components. For example the SPM 5000 monitors the engine temperature through the CAN (J1939) interface, the de-activation of the audio announcement system by the driver, Open and closure of doors, Hard braking and many other items that the on-board unit is able to monitor. REFERENCES CHECKED B DATE OF VERIFICATION

139 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with Connex accurate? If not, what are the corrections? As per the attached document that you sent me I would like to clarify a few points. o The project is in a Pilot stage! o Equipment is operated by an external battery and not yet installed permanently in a train. o Available features are still monitored. o The project was started a few weeks ago. o Up to now things are working ok. o We are running a fleet of 46 single LRT units. Additional units will be added in the future. (Not in 2013) o The system is run by the Concessionaire (City Pass) CJLRT is the Operator. Is your organization a public transit agency? es Are you satisfied with the services provided? Were there any issues during the implementation? If so, what were the issues? The Pilot( Project)is in progress and we are so far satisfied Was it completed within budget? The Pilot (Project) is in progress and no cost overruns exist or are expected Was it completed on time? The project milestones were met on time, the Pilot (project) is scheduled for completion on February 24, 2013 Have you experienced problems with the system after implementation? If so, what were the problems? We have not experienced any problems up to now; the Pilot (project) is in progress. Looking at the life of the project, is there anything you would do differently? No Are you satisfied with support from ISR? es If the current project is not yet completed, is the project progressing according to the projected schedule? es Follow up question in May, 2013: Please review (information above) and let us know if there has been any changes since our last validation. We are still testing the ISR's AVL unit and all is going well. Does this project include both computer-aided-dispatch (CAD) and automated vehicle locator (AVL) or AVL only? Equipment is operated by an external battery and not yet installed permanently in a train. Is the equipment installed on all the trains for the pilot? We are still in the testing phase of the system. We are testing the system on a few of our cars and if all goes well, we plan to install them permanently in all our trams. We are using the ISR CAD AVL software on a test server in a standalone fashion for our pilot project. Once we move to full deployment we will integrate it into our operational system. In addition we started testing integration of a 3 Axis G Sensor and accurate temperature sensors that will monitor the temperature of the HVAC system in the light rail cars also provided by ISR as an additional feature of the system. We have tested the unit in 7 vehicles. REFERENCES CHECKED B DATE OF VERIFICATION

140 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by ISR regarding work experience with RTL-Longueuil accurate? If not, what are the corrections? es, it is accurate (in reference to table 3.e.1). Is your organization a public transit agency? es, we are a public transit agency with 450 buses located on 2 sites and using 3 depots Are you satisfied with the services provided? Were there any issues during the implementation? If so, what were the issues? es, we are satisfy with the services provided. No specific issues during the project. Was it completed within budget? Completed within budget Was it completed on time? We had a delay of a few months on the project. Have you experienced problems with the system after implementation? If so, what were the problems? We are implementing. It is too early for us to answer that question. Looking at the life of the project, is there anything you would do differently? Not really. Are you satisfied with support from ISR/UBISENSE? es, we are satisfied with the support of both. If the current project is not yet completed, is the project progressing according to the projected schedule? Table 3.e.1 Organization: ears (S) Installed: Contact Name: Title: Role On Project: Telephone: Implemented yard management system, onboard vehicle component monitoring system, and integration/interface with existing Provide evidence of satisfactory completion, both on time and within Provide for each reference, documentation of downtime performance, technical support complaint history Implemented a Integrated ard Management System with Automated Driver and Vehicle Assignment Follow up question in April, 2013: Please review (information above) and let us know if there has been any changes or updates since our last validation There is no change on the reference document to be added, except that we are into production (live)

141 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information since January ISR/Ubisense have been supporting as necessary since then. Nothing special to report. REFERENCES CHECKED B DATE OF VERIFICATION

142 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es. What services were provided through the project that Mr. Zimmerman participated? To install intrusion detectors for the Montreal subway system. Mr. Zimmerman was working for the company Visual Defense at the time. When was the project performed? 2009/2010. What was Mr. Zimmerman s role on this project? Project Manager. Identify phase(s) and module(s) if possible. Mr. Zimmerman replaced a project manager and completed the project. How long was Mr. Zimmerman involved with the project? Approximately one year. Are you satisfied with the services provided by Mr. Zimmerman? es, very satisfied. The previous project manager was not performing well. Mr. Zimmerman brought the project back on track after he assumed the project manager role. Mr. Zimmerman was very organized, very meticulous, and gets the job done. Mr. Zimmerman gave feedback when there are issues or no issues which was lacking with the previous project manager. Were there any issues? None. What are Mr. Zimmerman s skill sets? Adapts very well to a specific situation (change management), easily captures a project's priorities, evaluates risks and deal with them accordingly, eistens to the client's needs, was able to put back on track a project that was lacking follow-up. REFERENCES CHECKED B DATE OF VERIFICATION

143 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? The CAD/AVl project we were involved with was for a fixed route system of approximately 230 busses What services were provided through the project that Mr. Zimmerman participated? Mr. Zimmerman was responsible for project management for an AVl/CAD project for STL. He was looking after the final delivery including diagnosing and configuration issues of the cellular modems, installation and final customer acceptance. When was the project performed? The project was delivered between 2009 and 2010 What was Mr. Zimmerman s role on this project? Identify phase(s) and module(s) if possible. He was responsible for project management, final installation on the busses, server application delivery of the CAD, telephony integration and wifi system download in the bus garage and final customer acceptance. How long was Mr. Zimmerman involved with the project? He was involved in the final stages of the project to complete customer acceptance. His spent approximately 6 to 8 month on the project. Are you satisfied with the services provided by Mr. Zimmerman? Were there any issues? Mr. Zimmerman completed his duties effectively and delivered the final the stages and final acceptance of the project to STL satisfaction What are Mr. Zimmerman s skill sets? At the time I worked with Adrian, he was PMP certified, Certified Scrum Master which relates to agile software development process, he is a graduate engineer; he was a product manager and a project manager at Nortel prior to working at Visual Defence. As to his networking skills he was Cisco CCNA trained. Additional comment: Please note that I have worked with Adrian Zimmerman in the past in my capacity as CTO at Visual Defence where Adrian was working as a project manager on 2 projects. The projects was for an AVL project for STL and a project for providing tunnel intrusion using video analytics for the STM or the Montreal Metro system. I have not worked with Mr. Zimmerman in my present capacity as Superintendent of communications for the Toronto Transit Commission. The TTC operates approximately 2200 busses and 2 subway lines with 70 stations. In my present position at the TTC I am responsible for engineering of the SCADA systems, radio communication for the subway system, industrial networking, integrated communications as well as CCTV and about 8 other systems. REFERENCES CHECKED B DATE OF VERIFICATION

144 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es, 44 FIXED-ROUTE, 245 BUSES (40 ) What services were provided through the project that Mr. Zimmerman participated? CAD/AVL implementation project When was the project performed? What was Mr. Zimmerman s role on this project? Identify phase(s) and module(s) if possible. He was the project manager of the system provider for the last part of the CAD/AVL implementation project How long was Mr. Zimmerman involved with the project? Approximately 10 month Are you satisfied with the services provided by Mr. Zimmerman? Was there any issues? He was involved in the last part and closing of the project, he gave good efforts to coordinate all activities. What are Mr. Zimmerman s skill sets? Good communication and leadership, REFERENCES CHECKED B DATE OF VERIFICATION

145 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze below regarding work experience with DART accurate? If not, please provide corrections. o Contract Name: Radio and CAD AVL replacement project. o Prime Contractor: Harris Communications o Contract Date: June 2009 Perpetual Contract o Total Contract Value - $ 12,311,444 (CAD/AVL hardware and installation only) The total contract for $42,555,175 with the Prime Vendor Harris, includes communication system supporting, in addition to bus service, light rail transit, transit police, administrative and maintenance as well as project management costs that are not prorated into the $12,311,444 CAD/AVL component o Number of Vehicles: o Integrated Vehicle Systems: MDT Color with Swipe Card, IVLU, Turn by Turn Navigation, Automatic Passenger Counters, Headsigns / Destination Signs (utilizes existing Headsigns), Engine Controllers, Audio and Visual Annunciation (ties into existing audio annunciation), Farebox CUBIC/GFI, Traffic Signal Priority Are you satisfied with the services provided? Were there any issues during the implementation? Satisfied, no significant issues Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation? If so, what are the problems? No significant problems Looking at the life of the project, is there anything you would do differently? No, this was a clean installation Are you satisfied with support from Trapeze? es If the current project is not yet completed, is the project progressing according to the projected schedule? Core project was completed on schedule. There are additional features and functions that DART requested that are still underway. Note: Text with strikethrough above was made by the respondent to indicate corrections to information provided by Trapeze. Follow up question in May, 2013: Could you confirm that Trapeze replaced the CAD/AVL system for your company in 2009 for a total bus fleet size of 671? The contract provided for (671) TransitMaster bus installations. (639) were installed in the original operating bus fleet.

146 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information The (32) remaining TransitMaster installations were installed in new, next generation buses that were acquired by DART 3 to 4 months after the CAD/AVL project completed. On a going forward basis, the TransitMaster apparatus on the existing bus fleet are being moved (by DART technicians) from the original buses to new, next generation buses as they are delivered from the manufacturer (pre-wired at the factory). Overall, the reuse of the TransitMaster CAD/AVL apparatus in new buses has gone very well. The only problems have been related to errors in vehicle pre-wiring from the bus manufacturer (damaged cables, incorrect pin-outs faulty wire splices/connections). There have been no TransitMaster apparatus issues with removal and re-install from old to new buses. REFERENCES CHECKED B DATE OF VERIFICATION

147 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with Verkehrsbetriebe Zürich accurate? If not, please provide corrections. Corrections and clarifications provided below. Other information provided is accurate. o Project Characteristics Number of vehicles: Light Rail, 740 Busses Communication: Dual radio, WLAN, GPRS, Dual radio, analog radio, GPRS/GSM and additional WLAN o Provided rail functionality Signs internal/external, incl. 22 and 17 TFT s (including transfer information / transfer protection) Voice/ data comms analog radio, GSM/GPRS We do not use GSM/GPRS for light rails, because we have good analog radio coverage. For busses, we use any combination: analog radio only, analog radio and public mobile radio (pmr), pmr only. For on-street signs, we use either analog radio and pmr, or pmr only. It would not be a problem to install pmr in light rails. Are you satisfied with the services provided? Were there any issues during the implementation? Was it completed within budget? es it was completed within budget. There were some issues, business as usual. Was it completed on time? No, project schedule has been adapted, mutual agreement. (We have huge functionality, there was no way to complete project within first planned schedule). Have you experienced problems with the system after implementation? If so, what are the problems? I do not really understand the expression experienced problems. We had a major problem with water ingress on the new designed and new developed on-street signs. Has been technically solved now. The processes to identify and to exchange the faulty signs are defined, mutual agreement has been signed. o Looking at the life of the project, is there anything you would do differently? es, but things within our own organization. We have a huge functionality, so for us it was a challenge to manage complexity. I would do the following changes: 1)Introduce the role of a technical project manager. 2) Reduce the number of project staff member. 3) Plan a more iterative process from start. Are you satisfied with support from Trapeze? es, we are. If the current project is not yet completed, is the project progressing according to the projected schedule? Final acceptance has been achieved on October 31st. Note: Text with strikethrough above was made by the respondent to indicate corrections to information provided by Trapeze. Follow up questions in May, 2013: Could you confirm that Trapeze implemented a CAD/AVL system for your company in 2012 for a light rail fleet size of 260 vehicles? es, I confirm. These vehicles are integrated in our CAD/AVL system and they are running in operation mode all

148 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information day. From passenger perspective they are equipped with real time passenger information system, displaying not just trip and general information, but also transfer information to other trips at transfer stops (bus, light railway, Swiss Railway) REFERENCES CHECKED B DATE OF VERIFICATION

149 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with VIA accurate? If not, please provide corrections. o TransitMaster software has been bought and sold many times before Trapeze acquired them a few years ago. Trapeze was not the original prime on this project. What is included in the 900+ fleet that Trapeze worked on? Fixed route, Paratransit, police supervisors and utility vehicles How many are fixed-route vehicles? 459 Are you satisfied with the services provided? es Were there any issues during the implementation? es, there are always issues on projects of this size. Was it completed within budget? es, it was a fixed price project. Was it completed on time? No Have you experienced problems with the system after implementation? If so, what are the problems? Only very minor problems. Looking at the life of the project, is there anything you would do differently? No Are you satisfied with support from Trapeze? es If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up questions in May, 2013: Could you confirm Trapeze implemented a single sign-on feature for the on-board subsystems for your company in 1997 for a fixed-route bus fleet size of 459? The software was installed but we did not implement it because the farebox vendor backed out during the contract. Specifically, does the single sign-on feature implemented by Trapeze include CAD/AVL, head sign and automatic vehicle announcement but not the farebox? es, the software is there, we just need to implement it. Currently, everything but the head signs and the fare box is single sign on. REFERENCES CHECKED B DATE OF VERIFICATION

150 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with SORTA accurate? If not, please provide corrections. All information is correct. Are you satisfied with the services provided? es we are very satisfied with services provided. Were there any issues during the implementation? There were no significant issues. There were some minor ones but Trapeze was very responsive and worked with us to address them in a timely manner. Was it completed within budget? es, the project was complete under budget. Was it completed on time? es, the project was completed under schedule. Have you experienced problems with the system after implementation? No If so, what are the problems? Looking at the life of the project, is there anything you would do differently? No. In the beginning we asked them to be very aggressive with the schedule because our old system was on borrowed time. Therefore they actually shaved several months off of the original schedule. We were very pleased with this and their efforts. Are you satisfied with support from Trapeze? Trapeze continues to provide us with the best support of any vendor with which we are associated. If the current project is not yet completed, is the project progressing according to the projected schedule? n/a I would just like to add that all of the people that Trapeze brought to this project were extremely attentive and professional. From the beginning we were very concerned about our 16 year old system that was running on Windows NT 4 for which we really had no support. They showed genuine concern and did all they could to expedite this project. I think another key to the success was that Trapeze had a Project Manager dedicated to this project and we did also. Having one person on each side shepherding the project along was very beneficial. We have probably 10 different bus types and they efficiently addressed all of them. They also were willing to work within our IT standards for equipment manufacturers with regard to servers and storage. Follow up questions May, 2013: Could you confirm Trapeze implemented a single sign-on feature for the on-board subsystems for your company in 2010 for a fixed-route bus fleet size of 400? es they implemented a single sign-on feature for our entire fleet of fixed-route busses. (345) Specifically, does the single sign-on feature implemented by Trapeze include CAD/AVL, head sign and automatic vehicle announcement but not the farebox? The single sign-on includes all of those system and it does include the farebox. There is an interface that passes the information to the farebox including fare set. Did Trapeze implement vehicle monitoring system for your company in 2010 for a fixed-route bus fleet size of 400?

151 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information es, they implemented a vehicle monitoring system for our 345 fixed-route bus fleet. We get real time events in the dispatcher's queue for certain pre-defined vehicle performance alarms. I know I said it before, but besides the outstanding work they did on this project, their product is outstanding! It performs very well and we don't have any issues with it at all. Our drivers and dispatchers all love it. This is our second CAD/AVL product and this one far exceeds the first one. REFERENCES CHECKED B DATE OF VERIFICATION

152 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with RT accurate? es. If not, please provide corrections. When was the system implemented? About a year ago or maybe two. Are you satisfied with the services provided? es. They are one of the best vendors that we have. Were there any issues during the implementation? Nothing that we could not resolve. Was it completed within budget? es Was it completed on time? es Have you experienced problems with the system after implementation? No If so, what are the problems? NA Looking at the life of the project, is there anything you would do differently? No. Trapeze provided a great project manager and everything was done in a timely manner. Are you satisfied with support from Trapeze? es, we are very satisfied. They provide excellent support both onsite and remotely. If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up questions in May, 2013: Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) es, IVR, PAS, and website. We have text messaging capability but do not use it because of cost related to SMS (aggregator cost). We have developed a mobile phone app in-house and it is in the final testing stage. Did Trapeze implement the above customer information system for your company in 2011 for a total bus fleet size of 450? Our bus fleet size is about 450. The customer information system from Trapeze was implemented in But the CAD/AVL was implement on 95 buses first in And it took a couple more years to finish the rest of the fleet. The CAD/AVL system was implemented by INIT. Specifically, which components were implemented by Trapeze? Did Trapeze implement IVR, website and text messaging to deliver real-time information to your customers? es. Trapeze implemented the IVR, trip planner for call center (Info Agent) and trip planner for web (InfoWeb). Trapeze also provided text messaging capability but it is not currently made available to our customers. INIT was the provider for the CAD/AVL and PASs. Trapeze was the sub-contractor for INIT. INIT developed the interface with Trapeze to provide real-time feeds to the IVR and the website. How many calls does the IVR system handle on an average weekday? About 5000 calls per day. REFERENCES CHECKED B DATE OF VERIFICATION

153 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with Coast Mountain Bus Company and TransLink accurate? If not, please provide corrections. o Coast Mountain Bus Company and TransLink (Vancouver, BC) with a total operation of over 1,350 busses currently utilizes the Trapeze IVR, WEB, Mobile, InfoAgent, COM, Map Edit, and InfoPublish. Also, SMS or notifications are exported from Trapeze InfoAgent to provide real-time Alerts to hundreds of thousands of riders every day. Trapeze implemented the alerts system in This refers to customers seeing service disruption alerts when they run a trip plan on the website. Trapeze did not implement the CAD/AVL real-time transit information system that TransLink uses. That was done by Init. The Mobile Version of the Trip Planner is a website at via m.translink.ca Not an app. o (Desktop Trip Planner) o IVR: Voice Recordings are available and/or text to speech, Sample stop # 51004, (604) Are you satisfied with the services provided? es. Were there any issues during the implementation? Implementation of the products required many phases of testing and back and forth between ourselves and Trapeze. Was it completed within budget? es Was it completed on time? es. It s difficult to say since we ve implemented so many Trapeze applications and versions. Some have taken longer than others to implement. Have you experienced problems with the system after implementation? There are always minor deficiencies found after implementation, we test thoroughly prior to implementation but sometimes customers will identify issues that we didn t know about. If so, what are the problems? Over the years we ve definitely encountered issues which have resulted in numerous cycles of testing. Looking at the life of the project, is there anything you would do differently? We ve had numerous projects over the past 16 years that we have implemented with Trapeze. The Trapeze Version 11 upgrade had a dedicated Project Manager here at TransLink. Therefore, it was the best organized. I would recommend having a dedicated Project Manager on both the Trapeze side and the Client side in order to make implementations more successful. Are you satisfied with support from Trapeze? es. We have worked with Trapeze over the past 16 years. We have many of their products. Our experience with them has been mostly positive. Trapeze has made great strides at improving their applications and support. If the current project is not yet completed, is the project progressing according to the projected schedule? Currently, we are not working on any project with Trapeze. Only our regular software upgrades. Follow up questions in May, 2013: Does your company maintain a customer information system that provides real-time information to your

154 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) We have a website m.translink.ca which offers Real-Time information for Next Bus. This was NOT implemented by Trapeze. We also have Real-time texting to get the next few bus times. Again, this was NOT implemented by Trapeze. The Trapeze IVR which we have, does not offer real-time. The only realtime information available on the IVR pertains to alerts. These are manually entered service disruption remarks which are read-out for stops that are temporarily out of service. Trapeze also implemented a Trip Planner for us but again it does NOT have real-time. Did Trapeze implement the above customer information system for your company in 2008 for a total bus fleet size of 1350? Specifically, which components were implemented by Trapeze? Trapeze did implement the IVR in 2007 for a bus fleet size of The Trip Planner was implemented in Did Trapeze implement IVR, website and text messaging to deliver real-time information to your customers? How many calls does the IVR system handle on an average weekday? No. Trapeze did not implement any real-time products for us. Only scheduled information products (IVR, Trip Planner, InfoAgent) The real-time information that we offer was developed by another company outside of Trapeze. On average the IVR handles 11,000 calls per day. REFERENCES CHECKED B DATE OF VERIFICATION

155 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with KCATA accurate? If not, please provide corrections. Correct (at the time of installation) When did Trapeze implement the real-time information system for KCATA? I think it was 2005 for the first round and 2010 for the second round. We are adding 30 new signs in We currently use the Real- Time arrival information on two BRT routes with real-time signs and the Trapeze web watch system on our web site. ou can see the web watch application at Are the 100 LED signs onboard or wayside? Both, actually. We currently have approximately 300 on vehicle LED signs for ADA stop information, etc. and around 150 Real Time arrival signs (OnStreet) deployed on our two BRT routes. Are you satisfied with the services provided? ES. Were there any issues during the implementation? es, there were issues, particularly with the Real Time Arrival Signs; however, Trapeze was diligent in working through the issues and completing the project. The issues we had with the real time signs were related to radio coverage where we ended up moving some antennas around and some overheating issues related to the enclosures where the signs were installed. All of these issues were handled fairly well and we have not seen any significant issues for several years. Was it completed within budget? es. Was it completed on time? es. Have you experienced problems with the system after implementation? If so, what are the problems? Generally speaking, the system has been very stable. Support is good and we have been satisfied with the performance, etc. Looking at the life of the project, is there anything you would do differently? We completed this project prior to the acquisition of Siemens/Continental by Trapeze. There have been some growing pains as we work to establish our relationship with Trapeze. Overall we are comfortable with this decision and our current direction. Are you satisfied with support from Trapeze? es If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up questions in May, 2013: Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) We have approximately 150 Real Time arrival signs that are tied into the Trapeze Transit Master system; and we utilize the Trapeze product Web Watch for real time passenger information on our company

156 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information website. We do not currently have an IVR system, text messaging, or mobile phone apps. Did Trapeze implement the above customer information system for your company in 2007 for a total bus fleet size of 400? Specifically, which components were implemented by Trapeze? Did Trapeze implement 150 wayside PASs to deliver real-time information to your customers? Trapeze implemented the above stated customer information components. Around half of the signs were deployed in the original 2007 project and the remaining signs were put in place 2 years later upon the opening of our second BRT line. We are currently adding 30 more signs for a third BRT project. REFERENCES CHECKED B DATE OF VERIFICATION

157 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Initial questions in December, 2012: Is the information provided by Trapeze below regarding work experience with TTC accurate? If not, please provide corrections. o Toronto Transit Commission (Toronto, ON), one of North America s largest transit agencies with an operation of over 1,700 vehicles implemented WEB, Mobile and Agent to provide information out to the public. Is the Mobile solution provide through web pages or an App? Are you satisfied with the services provided? Were there any issues during the implementation? Was it completed within budget? Was it completed on time? Have you experienced problems with the system after implementation? If so, what are the problems? Looking at the life of the project, is there anything you would do differently? Are you satisfied with support from Trapeze? If the current project is not yet completed, is the project progressing according to the projected schedule? Follow up questions in May, 2013: Does your company maintain a customer information system that provides real-time information to your customers through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps? (Please identify all that apply) Did Trapeze implement the above customer information system for your company in 2010 for a total bus fleet size of 1700+? Specifically, which components were implemented by Trapeze? Did Trapeze implement a website to deliver real-time information to your customers? Information found on company web site : Based on information found in an RFP issued by TCC on April 13, 2012, The TTC s Corporate Website interfaces with a web based trip planner provided by Trapeze. The TTC s Customers submit a web form, the form s content is passed to trip planner, the trip planner retrieves the appropriate information, and itinerary (including a map) is presented to the Customer. Based on information found on TTC s web site The Next Vehicle Arrival System (NVAS) for the TTC bus network was activated on July 11, The TTC also made available its open data/xml feed for third-party developers. The information is available at no charge directly through the website of TTC s partner, or via a link on the TTC s Related Links page. There are also many third-party applications for smartphones, which provide unlimited access to the data for a nominal one-off fee. REFERENCES CHECKED B DATE OF VERIFICATION

158 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME REFERENCE ORGANIZATION Is the information provided by Trapeze regarding work experience with Minneapolis METRO accurate? If not, please provide corrections. Please see corrections and clarifications below. o ard Management Reference: Minneapolis METRO - Trapeze is the provider of the CAD/AVL system TransitMaster. The ard Management System is provided by Ubisense Inc. There is an interface between TransitMaster and the ard Management system to feed data from TransitMaster to the ard Management system. The interface was developed mainly by METRO and Ubisense. o Number of Vehicles: 800+ (1100 vehicles total if including METRO and other regional agencies) o Number of depots: 2 (we have 5 depots) o Integrated Systems: MDT, IVLU, Turn By Turn Paratransit (this is in the beginning stage), APC, Headsigns / Destination Signs (not integrated), Audio and visual Annunciation, Fare box (integrated for the smartcard portion only), TSP Are you satisfied with the ard Management services provided? es, but this is provided by Ubisense not Trapeze. Were there any issues during the implementation? No. Was it completed within budget? es, for the CAD/AVL project by Trapeze. Was it completed on time? No, not according to the original schedule, for the CAD/AVL project by Trapeze. This is because we needed to work out some bugs on new features that Trapeze developed for us and this went on for another year. What were the new features that required bug fixes? It was quite a while back. So, I don't recall the specifics without doing research. But, as i recall, one item was that trapeze needed to develop a separate app. for dispatcher bus and operator assignment mark up and another was to make functional changes to handle a run based system such as ours. Have you experienced problems with the system after implementation? Overall, we are very happy with the TransitMaster system. If so, what are the problems? NA Looking at the life of the project, is there anything you would do differently? Since we were the first implementer of the ard Management System in United States, there were some trials and tribulation. Getting the users buy-in of the new system was a challenge.. Are you satisfied with support from Trapeze? es. If the current project is not yet completed, is the project progressing according to the projected schedule? NA Follow up question in June, 2013: Can you clarify for us whether the CAD/AVL and the ard Management Systems were implement through separate contracts with Trapeze and Ubisense or was it a single contract? Separate contracts. The Ubisense work, including the implementation of the injection of the CAD/ AVL location data, was under one contract. Our ongoing maintenance contract with Trapeze covers support of the TransitMaster side of support for the interface in case any changes in TransitMaster take place.

159 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information REFERENCES CHECKED B DATE OF VERIFICATION

160 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? yes What services were provided through the project that Ms. Cummings participated? ITS for Saskatoon did the following; o Integration of BEA fare box, head signs, tragic signal priority system, automatic vehicle location (AVL) and automatic voice annunciation all into a single point log in screen on the dash of the bus. This then incorporated along with our existing Trapeze back office (OPS) via a Computer Aided Dispatch CAD page. When was the project performed? Has been ongoing since 2008, the majority of that time the project was at a slow crawl from the Saskatoon end. With the re-invigoration of the pilot project in the latter part of 2011 we are now at the stage of finishing a 30 bus pilot and are looking forward to the fleet wide implementation in What was Ms. Cummings role on this project? Identify phase(s) and module(s) if possible. Project manager from Trapeze How long was Ms. Cummings involved with the project? Mid 2011 Are you satisfied with the services provided by Ms. Cummings? If yes, what are the key skill sets of Ms. Cummings? If no, what were the issues? es. Susan Cummings is a highly organized and energetic Project Manager; she has a particular talent for bringing the correct people to the table in order to quickly and efficiently resolves any issue that is presented within the project. The ability to identify road blocks that exist (in project and at the property level) has been an incredible asset for Saskatoon Transit as our pilot had been stagnated for a long period of time. This is not to say that our pilot project has been driven by the Vendor what we needed at Saskatoon Transit was the correct person in place from the Vendor to remind us that many recourses were available that we had not accessed in a long period of time. With the leadership, project documentation, technical ability and great communication skills that Susan Cummings has provided Saskatoon Transit begun to see the incredible benefits of a working ITS system. REFERENCES CHECKED B DATE OF VERIFICATION

161 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? o I work in Corporate Information Services, the IT branch of the City of Saskatoon. Saskatoon Transit is also a branch of the City of Saskatoon, rather than a separate agency. What services were provided through the project that Ms. Cummings participated? o Trapeze ITS : CAD (computer-aided dispatch) and AVL (automated vehicle location), including integration with our 3 rd -party automated farebox system (BEA Systems) o This is a pilot project deployed on a portion of our fleet (30 buses) When was the project performed? o In progress, October 2011 present. Expected to complete by Q What was Ms. Cummings role on this project? Identify phase(s) and module(s) if possible. o Vendor s project manager for all phases of project. How long was Ms. Cummings involved with the project? o October present Are you satisfied with the services provided by Ms. Cummings? If yes, what are the key skill sets of Ms. Cummings? If no, what were the issues? o es. Ms. Cummings participation has been crucial to the success of this project. Key skills include communication, planning, risk and issue resolution. REFERENCES CHECKED B DATE OF VERIFICATION

162 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es What services were provided through the project that Ms. Cummings participated? We purchased and installed Trapeze s FX and ITS products. We are still in the installation phase of TransitNow and INFO - SMS/ . When was the project performed? The entire project began in September of 2011, two modules continue today. What was Ms. Cummings role on this project? Identify phase(s) and module(s) if possible. Susan began as the Project Manager for just the ITS portion of the project, but after some issues arose, she was assigned as the overall PM for all phases/modules of the project. How long was Ms. Cummings involved with the project? She has been involved since October Are you satisfied with the services provided by Ms. Cummings? If yes, what are the key skill sets of Ms. Cummings? If no, what were the issues? I have been completely satisfied with Susan s performance on this project. She has very good follow through skills. For example; she summarizes who is responsible for what and when at the end of status meetings and holds the individuals to those responsibilities and time lines. I can always count on her knowing where something is at and who I need to talk to. REFERENCES CHECKED B DATE OF VERIFICATION

163 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es What services were provided through the project that Ms. Cummings participated? Susan took up the project as Trapeze Project Manager after we had shifted through multiple other Project Managers. She provided project coordination, problem remediation and dispute resolution services between TARC and Trapeze. When was the project performed? The Radio project has been ongoing since my start of employment at TARC in Aug The project is in its' final stages of bug fix and issue resolution. What was Ms. Cummings role on this project? Identify phase(s) and module(s) if possible. For my part, she has been the coordinator for the ITS module since the initial post vehicle hardware installation, There have been subsequent campaigns to complete and correct the hardware and software installed on the bus fleet and on the backend. She has coordinated admirably between TARC and Trapeze, and has followed through on issue resolution with an incredibly small amount of lost, lingering or dropped issues. How long was Ms. Cummings involved with the project? Since approx. Aug 2011 Are you satisfied with the services provided by Ms. Cummings? If yes, what are the key skill sets of Ms. Cummings? If no, what were the issues? I am very pleased with the organizational skills, the frank and truthful demeanor which she has exhibited and her ability to turn over stones to get questions answered, work completed and issues resolved. My perception and experience is that she is truly working as an advocate for TARC in our dealings with Trapeze. I would recommend her work ethic over that of any other person that I have worked with at Trapeze. REFERENCES CHECKED B DATE OF VERIFICATION

164 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information FIRM NAME PROJECT MANAGER REFERENCE ORGANIZATION Is your organization a public transit agency? es What services were provided through the project that Ms. Cummings participated? Susan became the project manager for our ITS/CAD project, and later became the project manager for all of the open projects we had with Trapeze. When was the project performed? The major portion of the ITS project was completed May of 2012, but we have been engaged with Susan on other projects since she came on board with Trapeze. What was Ms. Cummings role on this project? Identify phase(s) and module(s) if possible. Susan was the primary point of contact and project manager. She also coordinated all of the meetings, resources, etc. How long was Ms. Cummings involved with the project? Susan began working with TARC on the ITS project in August of But has since become the project manager for all open projects TARC has with Trapeze. Are you satisfied with the services provided by Ms. Cummings? If yes, what are the key skill sets of Ms. Cummings? If no, what were the issues? We are very satisfied with Susan and glad that she is working with TARC. She is very detail oriented, and works to keep everyone on schedule not just the Trapeze folks. I am happy that she is our single point of contact for most of the things that we have going with Trapeze. REFERENCES CHECKED B DATE OF VERIFICATION

165 Broward County Transportation Department RFP V P1 - Computer-Aidedd Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Vendor Work Experiencee Clarification and Correction RFP No. V P1 Clever Devices, Ltd. Page 1 of 8 7/18/ /2013

166 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information Table 1: Evaluation Matrix Work Experience Clever Devices update 2a. Implemented CAD/ /AVL system ear(s) installed Replaced an older CAD/AVL system Fleet size 2b. Implemented CAD/AVL systems for public transit agencies that manage streetcarr or light rail. ear(s) installed fleet size of the light rail or streetcar 2c. Implemented a single sign-on feature for the on-board subsystems ear(s) installed CAD/AVL Farebox head signs Automatic vehicle announcement system fleet size fixed-route buses GRTC Richmond, VA MBTA/M Bosto MA commuter rail GRTC Richmond, VA OC Transpo Ottawa, Ontario PSTA St. Petersburg FL MBCR on, 1022 Original N Sound Transit Seattle, WA commuter rail WRTA Worcester, MA Clever Devices Ltd. CTA Chicago, IL 2003 in progress 1750 WMATA Washing- DC ton, OC Transpo Ottawa, PSTA St. Petersburg WMATA Washing- ton, WRTA Worcester, Ontario FL DC MA in progress 2013 PSTA WMATA St. Washing- OC Transpoo Petersburg ton, Ottawa, Ontario FL DC AVL - since 1997 CAD/AVL in On-board CAD/AVL only progress Ob-board CAD/AVL only MBTA/MBCR Boston, MA Sound Transit Seattle, WA AVL only 4 85 commuter rail commuter rail GRTC Richmond, VA Update WRTA Worcester, MA 2013 N 7 46 CTA Chicago, IL 2003 N 8 in progress Page 2 of 8 7/18/2013

167 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information 2d. Implemented real-time information ear(s) installed IVR system and number of calls handled on an average weekday Number of passenger advisory signs (PAS) installed website text messaging mobile phone apps fleet size 2e. Implemented yard management system ear(s) installed number of bus depots fixed-route bus fleet size 2e. Implemented onboard vehicle component monitoring system ear(s) installed fixed-route bus fleet size GRTC Richmond, VA WMATA Washington, DC Note: ard Management in progress System from Ubisense PSTA WMATA GRTC Richmond, New ork City Transit St. Petersburg Washing- ton, WRTA Worcester, CTA Chicago, VA NCT FL DC MA IL on going 2010 since PSTA St. Petersburg FL WRTA Worcester, MA CTA Chicago, IL GRTC Richmond, VA 2010/ PSTA P St. Petersburg FL (1000) WRTA Worcester, MA CTA Chicago, IL Note: ard Management System from Ubisense Clever Devices (Smartard) 13 CTA Chicago, IL Page 3 of 8 7/18/2013

168 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information 2e. Implemented integration and/or interface between the new system components and existing systems ear(s) installed Systems that were part of the integration and/or were interfaced. fixed-route bus fleet size GRTC Richmond, VA 2010 Motorola radio system, GFI farebox, destinatio n signs, AVA, AVM, CAD/AVL, PA system, data manageme nt system, fixed route schedule system, bus electrical and subsystem s, cellular for data communic ation, Wi- Fi. 170 OC PSTA WMATA Transpo St. Washing- WRTA Ottawa, Petersburg ton, Worcester, Ontario FL DC MA ongoing since PRESTO Motorola Motorola fixed route fare radio radio system, Schedule Cubic fare system, system, System, system, destinatio GFI destination destination signs, AVA, n signs, farebox, signs, AVA, AVA, destinatio AVM, AVM,CAD/ /A CAD/AVL, VL, DVR, CAD/AVL, n signs, Video TSP, PA PA system, AVA, AVM, Surveillance, system, data manageme CAD/AVL, PA system, s PA system, data data managemee nt system, dataa management nt system, system, 3rd fixed route manageme maintenanc party Real schedule nt system, s e Time system, fixed route Passenger managemee bus schedule Information nt system in System, fixed progress, electrical system, route IVR, bus and IVR,, bus schedule electrical subsystem electrical system, bus and sub s, cellular and electrical and systems, for data subsystem sub systems, cellular for Wi-Fi, cellular communic s, HR data for data ation, system, communicati communica Wi-Ficellular for backup data VoIP for on with tion and over the voice dataa Motorola communica communic radio system, tion. ation HR system CTA Chicago, IL 2006 fixed route Schedule System, destinatio n signs, AVA, APC, AVM,CAD/ AVL, TSP, PA system, fare system in progress, data manageme nt system, bus electrical and sub systems 1750 Page 4 of 8 7/18/2013

169 RFP V107 Replacem Page 5 of OC Tr PSTA WMAT Broward 1706P1 - Com ment with Sing 8 ranspo TA d County Tran mputer-aided gle Sign-On an nsportation D d Dispatch (CA nd Real-Time Department AD)/Automat Information ed Vehicle Lo ocator (AVL) S System 7/18/ /2013

170 RFP V107 Replacem Page 6 of MBTA Sound GRTC WRTA CTA Broward 1706P1 - Com ment with Sing 8 A d Transit C A d County Tran mputer-aided gle Sign-On an nsportation D d Dispatch (CA nd Real-Time 18 Department AD)/Automat Information 8 ed Vehicle Lo ocator (AVL) S System 7/18/ /2013

171 RFP V107 Replacem Page 7 of GRTC PSTA WRT CTA Broward 1706P1 - Com ment with Sing 8 C A TA d County Tran mputer-aided gle Sign-On an nsportation D d Dispatch (CA nd Real-Time Department AD)/Automat Information ed Vehicle Lo ocator (AVL) S System 7/18/ /2013

172 RFP V107 Replacem Page 8 of WMA CTA Broward 1706P1 - Com ment with Sing 8 ATA d County Tran mputer-aided gle Sign-On an nsportation D d Dispatch (CA nd Real-Time Department AD)/Automat Information ed Vehicle Lo ocator (AVL) S System 7/18/ /2013

173 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation Vendor Work Experiencee Clarification and Correction RFP No. V P1: Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information As part of its due diligence review of the allegations raised in a protest filed in this solicitation, the project staff prepared this report to compare work experience information provided in proposals submitted by all four shortlisted vendors with information collected through reference validation. Information from references was collected during the original reference validations, conducted in December 2012/January 2013, as well as additional validations conducted in May/June Table 1 below provides a side by side comparison of thee original Evaluation Matrix Work Experience for INIT Innovations in Transportation, Inc. and updates where clarification and correction is required based on reference validation results. Details of clarification and corrections are provided in footnotes 1 through 17. If there is no clarification or correction from the information provided in the original Evaluation Matrix, the corresponding client referencee column in the Updates area is left blank. It is important to note that this report is not intended to be used on its own to evaluate the vendors work experience. Rather, it is to supplement the information provided in the vendors proposals as well as the reference validation reports. Page1of8 7/18/ /2013

174 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwithSingleSignOnandRealTimeInformation Table 1: Evaluation Matrix Work Experience INIT update 2a.ImplementedCAD/ /AVLsystem ear(s)installed ReplacedanolderCAD/AVLsystem Fleetsize 2b.ImplementedCAD/AVLsystemsfor publictransitagenciesthatmanage streetcarorlightrail. ear(s)installed fleetsizeofthelightrailorstreetcar 2c.Implementedasinglesignon featurefortheonboardsubsystems ear(s)installed CAD/AVL Farebox headsigns Automaticvehicleannouncement system fleetsizefixedroutebuses CUMTD Cham paign Urban,IL 2004 N 109 TriMet Portland, OR in progress 49 CUMTD Cham paign Urban,IL CTRAN Van GRT couver, Kitchener WA Ontario N N RTD Metro Denver, Houston, CO TX in progress GRT Kitchener Ontario Original RT ork Region, Ontario 2010 N 400 DART Dallas, TX RT ork Region, Ontario 2010 in progress 400 TransLink Van couver, BC 2011 N INITInnovationsinTransportation,Inc. TriMet Portland, OR in progress TransLink Van couver, BC RTD Denver, CO in progress TriMet Portland, OR in progress CUMTD Cham paign Urban,IL Update RTD Metro DART Denver, Houston, Dallas, CO TX TX in progress CTRAN Van couver, WA 8 TriMet Portland, OR in progress RTD Denver, CO in progress Page2of8 7/18/2013

175 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwithSingleSignOnandRealTimeInformation CUMTD CTRAN RT TransLink CUMTD CTRAN RT 2d.Implementedrealtime Cham Van GRT ork Van Cham Van GRT ork information paign couver, Kitchener Region, couver, paign couver, Kitchener Region, Urban,IL WA Ontario Ontario BC Urban,IL WA Ontario Ontario ear(s)installed IVRsystemandnumberofcalls handledonanaverageweekday Numberofpassengeradvisorysigns 20 (PAS)installed website 9 12 textmessaging 9 mobilephoneapps 9 fleetsize LVB Rotterdamse RotterdamseR 2e.Implementedyardmanagement Leipzig, ElektrischeTramRET, LVB ElektrischeTramRET,, system Germany Nertherland Leipzig,Germany Nertherland inprogress ear(s)installed 2007 Norealtimevehicle Norealtimevehicle tracking tracking numberofbusdepots fixedroutebusfleetsize GRT RT GRT RT 2e.Implementedonboardvehicle Kitchener RichmondHill, Kitchener RichmondHill componentmonitoringsystem Ontario Ontario Ontario Ontario ear(s)installed fixedroutebusfleetsize TransLink Van couver, BC Page3of8 7/18/2013

176 RFPV107 Page4o 2e.Imp interfac compon ear(s System integrati fixedr BrowardC 71706P1Compu f8 lementedinteg cebetweenthe nentsandexisti s)installed msthatwerepart onand/orwerei routebusfleetsiz ountytransporta uteraideddispat grationand/or newsystem ngsystems tofthe interfaced. ze ationdepartmen tch(cad)/autom CUMTD Cham paign Urban,IL C c 2004 WLAN, CCTVBus Security Syste, TSP, destinati onsigns (Luminat orand TwinVisio n),fare box system, google transit TM Fix Ro Pla so Tra PA pa it sch gs On IVR W de on (Lu or Tw n), bo sys 102 t matedvehicleloc CTRAN Van ouver, WA GRT Kitchen Ontar MS xed oute anning ftware, apeze ASS aratrans hedulin system, ntira R, LAN, estinati nsigns uminat and winvisio,fare ox stem MOBIL PLAN plannin system within interfa to Hastus vehicle diagno cvia J1708, TSP, GPRSf dataan GSMfo voicea WLAN cator(avl)system T ner rio RT ork Region, Ontario E ng m ce, e sti or nd or and 1b MOBILE PLAN planning system withan interfaceto Trapeze, vehicle diagnostic viaj1708, TSP,GPRS fordata communica tionand GSMfor voice communica tionand b WLAN, interface withseon Camerasto transitstill image through the CAD/AVL systemto thecontrol center. 400 mreplacementw 7/18/2013 TransLink Van couver, BC 2011 M/A COM OpenSky radio system, MOBILE PLAN planning system withan interface to Trapeze FX, WLAN, CCTVBus Security System, TSP, destinati onsigns, farebox system 1500 withsinglesigno OnandRealTimeInformation

177 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 1. TriMet INIT s proposal indicated: CAD/AVL in progress forr 660 fixed-route buses, 350 paratransit buses, and 49 trains (light rail). Clarification/correction from eference validation: Thee customer indicated the project replaces an existing CAD/AVL system on fixed route (650) and para transit (268) vehicles. 2. RTD INIT s proposal indicated: CAD/AVL in progress for 980 fixed-route buses, 320 paratransit buses, 170 trains (light rail) and 150 non-revenue e vehicles. Clarification/correction from eference validation: Thee customer indicated the project replaces an existing CAD/AVL system for bus only 1002 fixed route buses. 3. TriMet INIT s proposal indicated: CAD/AVL in progress forr 660 fixed-route buses, 350 paratransit buses, and 49 trains (light rail). Clarification/correction from eference validation: Thee customer indicated the project scope is to provide a CAD/AVL for fixed route bus and para transit, and install a new radio system for all modes including light rail. But light rail operations andd vehicle tracking are not part of the scope of this project. INIT is the prime contractor and they have sub contracted with General Electric for the design and implementation of the new radio system. 4. RTD INIT s proposal indicated: CAD/AVL in progress for 980 fixed-route buses, 320 paratransit buses, 170 trains (light rail) and 150 non-revenue e vehicles. Clarification/correction from eference validation: Thee customer indicated INIT put voice radios on the rail (172) and paratransit (325) fleets, but not the INIT dispatch system. 5. Metro INIT s proposal indicated: CAD/AVL implemented for 1,430 fixed route buses and 18 trains (light rail). Clarification/correction from eference validation: Thee customer indicated that they do not have INIT CAD/AVL on the rail - only buses. The rail groupp uses a specialized SCADA system for keeping track of the light rail vehicles. 6. DART INIT s proposal indicated: AVL implemented for 1633 trains (light rail). Clarification/correction from eference validation: Thee customer indicated the project includes both CAD and AVL for 163 (115 retrofitted and 48 new with APC) ) light rail vehicles. This project implementation started in June 2008 and continued through June CUMTD INIT s proposal indicated: Interface to destination signs and fare box system. Single point of Log-on. Clarification/correction from eference validation: Thee customer indicated that they do not utilize smart fareboxes, so there s no sign-on for that equipment. But forr everything else, the INIT system is the only thing the driver logs on to. As an addendum to that list, the announcement system is a part of the INIT CAD/AVL system, not an outside vendor. Page5of8 7/18/2013

178 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 8. C-TRAN INIT s proposal indicated: Interface to destinationn signs (Luminator and Twinvision) and fare box system. Single point of Log-on. Clarification/correction from eference validation: Thee customer indicated no current interfaces to Farebox and Head signs. There is currently no single sign-on.. 9. CUMTD - INIT s proposal indicated: Real-time passenger information for designated stops. 20 stops were equipped with: POLTECH LED wayside signs and MCS LCD Visual Displays. INIT used CUMTD website for demo. ((During vendor demonstration, INIT used this customer s websitee to demonstrate real-time information access through website, and textt messaging) Clarification/correction from eference validation: Thee customer indicated that they maintain a customer information system that provides real-time information through wayside signs and kiosks, website desktop and mobile, SMS text messaging, and close to 20 mobile phone apps. The customer didn t implement all of the customer information systemss simultaneously. INIT provides the backbone and the customer s in-house software developers completed the front-end pieces for all of the modules. There were 200 LED-only signs with the original contract. INIT have since installed an additional 22 LCD/LED kiosks with real-time. 10. C-TRAN INIT s proposal indicated: Real time Customer Information Interface with Ontira IVR. Clarification/correction from eference validation: Thee customer indicated that they have an IVR system provided by EngHouse (formally Ontira) whichh connects back to an INIT RTPI server. The customer information system implementation wass led by EngHouse with INIT providing the back end system (RTPI server). The current system handles upwards of 1500 calls a day. 11. GRT INIT s proposal indicated: Real-time passenger information for designated stops and terminals. Clarification/correction from eference validation: Thee customer indicated that they provide IVR, PAS, websites, text messaging and mobile phone apps for passenger information currently real time information is provided on only the wayside PAS units; the other systems are schedule-based but are planned for real time starting later this year. INIT provided the wayside signs (using their PIDstations) initial installation 2007 was 25 units, the customer currently have 62 units in operation with 50 more being added later this year. 12. RT INIT s proposal indicated:re eal-time passenger information for designated stops and terminals. 150 stops were equipped with: INIT PIDstation LED wayside signs (currently communicate via GPRS, but are migrating to Ethernet). Clarification/correction from eference validation: Thee customer indicated that they maintain a customer information system that provides real-time information to customerss through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), and websites. INIT implemented 150 wayside PASs. Thee IVR and website is from Trapeze. INIT provides real-timee feed. Page6of8 7/18/2013

179 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 13. TransLink INIT s proposal indicated: Real-time passenger information for designated stops. 30 stops were equipped with: INIT PIDstation LED wayside signs. (During vendor demonstration, INIT used this customer s website to demonstrate real-time information access through website) Clarification/correction from eference validation: Thee customer indicated that they have under 30 wayside signs which were installed as part of another project. The signs however, are manufactured by INIT. The customer indicated that they provide real time customer information via a mobile web site (m.translink.ca), to some wayside displays, via our SMS texting service, and as a cloud hosted real time developers platform hosted in Microsoft Azure where developers can build on the real time data. The customer indicated that we use the SIRI interfacee feed in order to get the data. INIT supports the real time SIRI interface, we do all the rest. 14. LVB INIT s proposal indicated: INIT has experience with specialized systems like yard management. INIT has successfully deployed a system for LVB in Leipzig, Germany. LVB operates 5 major garages with 650 busses and light rail trams. INIT did not provide references for ard Management System in their proposal. Upon follow up, INIT provided contact information for this customer. Clarification/correction from eference validation: Thee customer indicated Our company is the biggest public transport company in Leipzig. We havee about 220 busses and 320 trams, 2 bus depots, 1 combined bus-/tram depot and 4 tram depots. The customer indicated We work together with INIT since 1996 and use the DepotManager since In this year we implement a ard management system, so that the controllerr can dispose with located vehicles. The customer indicated Since 2006 we use the DepotManager. At first it was very simple and so was implemented with many new functions according to our wishes. But the controllerr has to write the vehicle to the place, because he has only a paper card with all vehicles in the depot and their positions. The reason was that we had not enough budget for a full automatically ard Management System, but we used Perdis and so hadd all data to dispose busses and trams in one database. The customer indicated Now we want to relieve the controller, so that the location of the vehicles ist automatically and he can dispose manuall or automatically the couse to the vehicle. And so we have less mistakess by write off and can reduce shunting.at first we are implementing the full system in 1 bus depot, the otherr depots follow if we have budget for the location components(i hope it's next year) ). But we install location components now in all vehicles, so we then have only little costs for the other depots. The actual project began in January 2013 and will end in September The customer indicated In the last years initperdis (former id systeme) and init united and now there are more parts of yard managemen t system than Page7of8 7/18/2013

180 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 15. RET INIT s proposal indicated: INIT did not provide references for ard Management System in their proposal. Upon follow up, INIT provided this customer as a contactt for ard Management System. Clarification/correction from eference validation: Thee customer indicated Over here at the RET we have 2 systems now running which are provided by INIT: In 2006 we implemented the system Perdis delivered by a company called IdSysteme (Hamburg, DE). In 2008 we implemented the system EBS/ITCS delivered by a company called INIT (Karlsruhe, DE). The company s IdSysteme and INIT joined together in ~2011 or so? The customer indicated Perdis is a planning system, global characteristics: o Employee scheduling (assigning employees too duties) o Vehicle scheduling (assigning vehicles to blocks) o Depot/track management o Disturbances, e.g. doors of vehicle not closing, late because of broken down open bridge, Abri damage, fuelsystem problems, pollution, there are over reasons, vehicle related, track related and/or station related disturbances. Vehiclee related disturbances are interfaced to our vehicle maintenance system (SAP). o Bus, tram, metro, ferry (all transport modes att the RET) o Perdis at RET does not in any way do anything real-time in relation to vehicle movement. Perdis is only planned data. Real-timtransport control system, global characteristics: o Scheduledd (Hastus vehicle block) data is loaded in this system (back office and vehicles) vehiclee tracking is done (only bus and tram) with EBS/ITCS. The customer indicated EBS/ITCS is a o Drivers log-on into the vehicle, they choose the block they are supposed to do o Drivers seee (real time) in the vehicle schedulee informationn and early/on schedule/ /late while driving o Real time passenger information (in and outside vehicle) is generated o At the back office, traffic control leaders follow vehicles and see (real time) early/on schedule/late for all vehicles (off course only equipped vehicles) o Only transport modes Bus and Tram (Metro iss done with another system, Ferry is not supported at all real time) 16. GRT INIT s proposal indicated: Vehicle diagnostic interface via J1708. Clarification/correction from eference validation: Thee customer indicate We did not implement the Vehicle Health Monitoring system from INIT; currently do not have any comprehensive system in place but have been investigating both INIT s product and others available from the bus manufacturer. 17. RT INIT s proposal indicated:ve ehicle diagnostic interface via J1708 Clarification/correction from eference validation: Thee customer indicated If you mean vehicle healthh monitoring system then the answer is NO. We are piloting Clever Devices on 6 buses now. Page8of8 7/18/2013

181 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation Vendor Work Experiencee Clarification and Correction RFP No. V P1: Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information As part of its due diligence review of the allegations raised in a protest filed in this solicitation, the project staff prepared this report to compare work experience information provided in proposals submitted by all four shortlisted vendors with information collected through reference validation. Information from references was collected during the original reference validations, conducted in December 2012/January 2013, as well as additional validations conducted in May/June Table 1 below provides a side by side comparison of thee original Evaluation Matrix Work Experience for Integrated Systems Research (ISR) Corporation and updates where clarification and correction is required based on reference validation results. Details of clarification and corrections are provided in footnotes 1 through 9. Iff there is no clarification or correction from the information provided in the original Evaluation Matrix, the corresponding client reference column in the Updates area is left blank. It is important to note that this report is not intended to be used on its own to evaluate the vendors work experience. Rather, it is to supplement the information provided in the vendors proposals as well as the reference validation reports. Page1of7 7/18/ /2013

182 RFPV107 Page2o Table 1 2a.Imp ear Repla Fleet 2b.Imp publict streetca ear( fleet 2c.Imp feature ear CAD/ Fareb head Auto system fleet BrowardC 71706P1Compu f7 : Evaluation M plementedcad r(s)installed acedanolderca tsize plementedcad/a transitagenciest arorlightrail. (s)installed sizeofthelightr plementedasin efortheonboa r(s)installed /AVL box signs maticvehicleann sizefixedrouteb ountytransporta uteraideddispat atrix Work Ex D/AVLsystem D/AVLsystem AVLsystemsfor thatmanage railorstreetcar nglesignon ardsubsystems nouncement buses ationdepartmen tch(cad)/autom xperience ISR EggedBus Company Israel 2009 N 3300 Connex Israel inapilot stage 46 s EggedBus Company Israel t matedvehicleloc update In Origin DanBus Israel 2008 N 1100 DanBus Israel cator(avl)system ntegratedsyst nal Transport Societyof Laval Canada M Transport Societyof Laval Canada M mreplacementw 7/18/2013 temsresearc etropline Israel Co Is ina st 4 etropline Israel withsinglesigno ch(isr)corpo onnex srael apilot tage OnandRealTime oration Update Transpo Society Laval Canad 2009 CAD NAV 245 Transpo Society Laval Canad einformation ort yof l da D 1 VL ort yof l da 9

183 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwithSingleSignOnandRealTimeInformation 2d.Implementedrealtime information ear(s)installed IVRsystemandnumberofcalls handledonanaverageweekday Numberofpassengeradvisorysigns (PAS)installed website EggedBus Company Israel DanBus Israel IntegratedSystemsResearch(ISR)Corporation Original Transport Societyof Laval Canada 2010 Transport EggedBus Societyof Metropline Company DanBus Laval Israel Israel Israel Canada Update Metropline Israel textmessaging mobilephoneapps fleetsize e.Implementedyardmanagement system ear(s)installed numberofbusdepots fixedroutebusfleetsize Transport Society Longueuil Canada Transport Society Longueuil Canada e.Implementedonboardvehicle componentmonitoringsystem ear(s)installed fixedroutebusfleetsize Page3of7 EggedBus Company Israel DanBus Israel Transport Societyof Laval Canada Metropline Israel /18/2013 Transport Societyof Laval Canada

184 RFPV107 Page4o 2e.Imp interfa compo ear Syste integrat fixed BrowardC 71706P1Compu f7 plementedinte acebetweenthe onentsandexist r(s)installed emsthatwerepa tionand/orwere routebusfleets ountytransporta uteraideddispat egrationand/or enewsystem tingsystems rtofthe einterfaced. size ationdepartmen tch(cad)/autom r EggedBus Company Israel 2009 APC fromirma, J1708/ J1939in realtime, LEDandLCD Head Display, GPRS, Driver Assignment,Scheduling,HR,Voice enunciation,gis,fare collection systemby Transway, signsby Annax, Mobitec andgorba, Oracle database 3300 t matedvehicleloc In Origin DanBus Israel 2008 J1708/J1939 realtime, APCfrom IRMA,Head displayside Display, BackDisplay, Gforce sensorsand driver behavior, IVR,Driver Assignment, Scheduling,V oice enunciation, GIS,fare collection systemby ERG,DAN dispatchand scheduling software A In J r H 2 D W M A e, L G M W 1100 cator(avl)system ntegratedsyst nal Transport Societyof Laval Canada M 2009 APCby nfodev, 1708in ealtime, Hastus 2007, DDAM,IVR, Website, Mobile App,Voice enunciation Passenger LEDdisplay, GIS/ MapInfo, WiFi,etc. J17 eth dis Dis Bac Dis sign Ann Mo GFo sen driv beh Dri Ass and Sch GIS bus Voi enu 245 mreplacementw 7/18/2013 temsresearc etropline Israel ,J1739 Head play,side splay, ck splay, nsby naxand obitec, orce nsorsand ver havior, ver signment d heduling, S,Signat sstops, ice unciation 500 withsinglesigno ch(isr)corpo OnandRealTime oration Update einformation

185 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation 1. STL ISR s proposal indicated: Replaced CAD/AVL system Clarification/c correction from referencee validation: : The customer indicatedd Replaced the CAD communication system but implemented a new AVL system as opposed to replacing. 2. Connex ISR s proposal indicated: new CAD/AVL system installed in for 46 cars with 10 additional cars to be added in Project delivered on time and within budget. Clarification/c correction from referencee validation: : The customer indicatedd that the CAD/AVL project is in a pilot stage. CAD/AVL equipment is operated by an external battery and not yet installed permanently in a train. Customer is running a fleet of 46 single LRT (light rail) units. Additional units will be added in the future but not in The pilot has been tested in 7 vehicles. At the time of original reference validation in December 2012, the customer indicated the project was started a few weeks ago and the pilot (project) was scheduled for completion on 2/24/2013. At the time of follow up eference validation on inn May 2013, the pilot was still ongoing. The customer indicated: We are still in the testing phase of the system. We are testing the system on a few of our cars and if all goes well, we plan to install them permanently in all our trams. We have tested the unit in 7 vehicles. We are using the ISR CAD AVL software on a test server in a standalone fashionn for our pilott project. Once we move to full deployment we will integrate it into our operational system. In addition we started testing integration of a 3 Axis G Sensor and accurate temperature sensors that will monitor the temperature of the HVAC system in the light rail cars also provided by ISR as an additional feature of the system. 3. STL ISR s proposal indicated: Single Sign for all onboard subsystems provided though MDT (mobile data terminal) and or AFC (automatic fare collection) sign-on. Clarification/c correction from referencee validation: : The customer indicatedd ISR has implemented single sign-ofarebox in their offer, but the customer didn t use it because they (the for CAD AVL and automatic announcement system. ISR also included customer) had some issues with their (the customer) farebox supplier. The farebox sign- System which included, Wayside passenger advisory signs (PAS), website, textt Messagingg and in is separatee and already integrated with head sign/destination sign. 4. Egged Bus ISR s proposal indicated: This client has a full Advanced Passenger Information mobile applications. Clarification/c correction from referencee validation: : The customer indicatedd that ISR developed the interfaces and API (application programing interface) which were used to interface real time passenger related informationn to customer s website (the websitee application was developed in-house using the ISR API) and to third party IVR, mobile applications, Wayside advisory signss and text messaging services. ISR also provided Page5of7 7/18/ /2013

186 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation the interfaces that made it possible for Egged to offer passenger information throughh the Ministry of Transportationn (MOT) central servers (which weree also developed by ISR) to a large number of third party IVR and mobile applications developers. 5. Dan Bus ISR s proposal indicated: This client has a full Advancedd Passenger Informationn System which included interactive voice response (IVR), Wayside passenger advisory signss (PAS), website, text Messaging and mobile applications Clarification/c correction from referencee validation: : The customer indicatedd that ISR implemented all the required interfaces that enable website, IVR, text messaging, PAS and Mobile applications. The websitee real time (Bus arrival time to stops) interface, the IVR, Text messaging and Mobile application were all developed by third parties which rely exclusively on the interfaces developed by ISR for real time bus arrival information at bus stop. The ISR interfaces were developed under the same contract with ISR. In addition, ISR installed 250 solar powered passenger information signs at bus stops spread in 4 cities where Dan has active routes. These signs include voice enunciation and are controlled through a national update center, also implemented by ISR, which send information to Dan signs for buses operatedd by other transit authorities. 6. STL ISR s proposal indicated: This client has a full Advanced Passenger Information System which included, Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications. (During vendor demonstration, ISR used this customer s website to demonstrate real-time information access through website, andd text messaging) Clarification/c correction from referencee validation: : The customer indicatedd that ISR has provided mobile Android application and inboard real-time announcement system for the passenger information system (PIS) part of the project. Outside signs at stops were provided by another vendor. But ISR s system was involved in the solution for the localization in that specific functionality. Interactive voice response (IVR), website and text messaging were also implemented by other suppliers contracted directly with STL. Those systems use the PIS providedd by another vendor, also contracted directly with STL, which needs the ISR AVL/CAD system feedd for working. 7. Metropline ISR s proposal indicated: This client has a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signss (PAS), website, text Messaging and mobile applications Clarification/c correction from referencee validation: : The customer indicatedd that ISR developed the interfaces and API which were used to interface real time PIS information to third party IVR (from a company called TeleAll) and Text messaging, Metropline s web site, third party QR Code server and third party mobile applications (from a company called moovit). All these third party systems use the API and interfaces, which were developed by ISR and are managed by ISR. As well, ISR developed, installed and supports 320 APIS signs at bus stopss in 7 different cities in the center of Israel and in the Page6of7 7/18/ /2013

187 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation south as well as interfaces to the MOT central servers at a national dataa center (which were also developed by ISR) which allow other third party developers of IVR and mobile applications to do real time queries to Metropline s systems. ISR will install and support additional 180 APIS this year. 8. Longueuil ISR s proposal indicated: Implemented an integrated ard Management System with Automated Driver and Vehicle Assignment in Clarification/c correction from referencee validation: : The customer indicatedd System is in production (live) since January ISR/Ubisense have been supporting as necessary since then. 450 buses located on 2 sites and using 3 depots. 9. STL ISR s proposal included, among others, the follow deliverables: Advancedd Driver Analysis module Summary of engine fault codes Alerts configures based on user needs: Coolant temperature greater than X degrees for seconds with the engine running Commissioning of the ABS system Fuel level X% of fuel tank capacity Oil pressure below a value X Extreme acceleration for X seconds Sudden braking Engine RPM or extreme speed for X seconds Extreme Torque Special Enunciation for Handicapped Passengers Large Head Display Girouette (Axiom) Garage location solution using solution from Cisco Location Appliance (3 to 5 meters precision) Clarification/c correction from referencee validation: : The customer indicatedd These functionalities were not in the tender and quotation but provided in option by ISR. These functionalities are either not used or are not fully adapted to the customer s operation mode. The ISR system is monitoring, speed of busses, engine on or off, number of passengers inside bus. Page7of7 7/18/ /2013

188 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)System ReplacementwithSingleSignOnandRealTimeInformation Vendor Work Experiencee Clarification and Correction RFP No. V P1: Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information As part of its due diligence review of the allegations raised in a protest filed in this solicitation, the project staff prepared this report to compare work experience information provided in proposals submitted by all four shortlisted vendors with information collected through reference validation. Information from references was collected during the original reference validations, conducted in December 2012/January 2013, as well as additional validations conducted in May/June Table 1 below provides a side by side comparison of thee original Evaluation Matrix Work Experience for Trapeze Software Group, Inc. and updates where clarification and correction is required based on eference validation results. Details of clarification and corrections are provided in footnotes 1 through 11.If there is no clarification or correction from the information provided in the original Evaluation Matrix, the corresponding client reference column in the Updates area is left blank. It is important to note that this report is not intended to be used on its own to evaluate the vendors work experience. Rather, it is to supplement the information provided in the vendors proposals as well as the reference validation reports. Page1of7 7/18/ /2013

189 RFPV107 Page2o Table 1 2a.Imp ear(s Replac Fleets 2b.Imple publictr streetcar ear(s fleets 2c.Impl feature ear(s CAD/A Farebo heads Autom system fleets BrowardC 71706P1Compu f7 : Evaluation M lementedcad/ s)installed cedanoldercad size ementedcad/a ansitagenciesth rorlightrail. s)installed izeofthelightra lementedasing fortheonboa s)installed AVL ox signs maticvehicleanno izefixedrouteb ountytransporta uteraideddispat atrix Work Ex /AVLsystem D/AVLsystem VLsystemsfor hatmanage ailorstreetcar glesignon rdsubsystems ouncement uses ationdepartmen tch(cad)/autom xperience Trap DallasArea Rapid Transit DART Dallas, TX Zurich, Switzer land VIA Metro politan Transit, San Antonio, TX S t matedvehicleloc peze update Or Southwest Ohio Regional Transit Authority (SORTA) cator(avl)system riginal mreplacementw 7/18/2013 TrapezeSoft withsinglesigno twaregroup, DallasArea Rapid Transit DART Dallas, TX Zurich, Switzer land VIA Metro politan Transit, San Antonio, TX 1997 N OnandRealTime Inc. U Southwest Ohio Regional Transit Authority (SORTA) einformation Update

190 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/AutomatedVehicleLocator(AVL)SystemReplacementwithSingleSignOnandRealTimeInformation Coast Regional Coast Regional Mountain Trans Toronto Mountain Trans Toronto ork Bus portation KansasCity Transit ork Bus portation KansasCity Transit 2d.Implementedrealtime Region Company Commi Area Commi Region Company Commi AreaA Commi information TransitRT and ssions Trans ssion TransitRT and ssion Trans ssion ork TransLink RTC portation TTC ork TransLink RTC portation TTC Region, Vancouver LasVegas, Authority Toronto, Region, Vancouver LasVegas, Authority Toronto, Ontario BC NV KCATA ON Ontario BC NV KCATA ON ear(s)installed IVRsystemandnumberofcalls 5 handledonanaverageweekday (5000) N 6 7 Numberofpassengeradvisorysigns (PAS)installed website N textmessaging N 6 mobilephoneapps fleetsize Minnea 2e.Implementedyardmanagement Note:ard polis system Manage METRO ment ear(s)installed numberofbusdepots fixedroutebusfleetsize 2e.Implementedonboardvehicle componentmonitoringsystem ear(s)installed fixedroutebusfleetsize Southwest Ohio Regional Transit Authority (SORTA) system from Ubisense Minnea polis METRO Southwest Ohio Regional Transit Authority (SORTA) Page3of7 7/18/2013

191 RFPV107 Page4o 2e.Imp interfac compon ear(s System integrati fixedr BrowardC 71706P1Compu f7 lementedinteg cebetweenthe nentsandexisti s)installed msthatwerepart onand/orwerei routebusfleetsiz ountytransporta uteraideddispat grationand/or newsystem ngsystems tofthe interfaced. ze ationdepartmen tch(cad)/autom DallasArea Rapid Transit DART Dallas, TX 2009 APC, Headsigns/ destinatio nsigns, audioand visual annunciati on,gfi farebox L L I R A h d n a v a o 700 t matedvehicleloc VIA Metro politan Transit, San Antonio, TX Sou Ohi Reg Tran Aut (SO LEDsigns, LCDsigns, ntegrated RedPine APC, headsigns/ destinatio nsigns, audioand visual annunciati on,tsp hea des nsig eng con,au visu ann on, disp g com,le OnS sign Arri Dep Disp 459 cator(avl)system uthwest o gional nsit hority RTA) Minn pol MET adsigns/ tinatio gns, gine trollers dioand ual nunciati mobile patchin mputers D Street ns,lcd ival parture play APC, headsi estinat signs, audioa visual annun on,far box,ts mreplacementw 7/18/2013 nea is TRO 04 ign/d tion and ciati re SP 0+ withsinglesignonandrealtimeinformation

192 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/ AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 1. DART Trapeze s proposal indicated: Number of vehicle 700. Clarification/correction from reference validation: Thee customer indicated Number of vehicles Zurich Trapeze s proposal indicated: Number of vehicless Light Rail Clarification/correction from reference validation: Thee customer indicated Number of vehicles 260 Light Rail, 740 buses. 3. VIA Trapeze s proposal indicated: Almost all Trapeze ITS implementations include the single sign on feature for a plethora of on-board technologies. Integrated systems and interfaces include Trapeze MDT, Trapeze IVLU, Trapeze LED signs, Trapeze LCD displays, Integrated Red Pine APC, Headsigns/Destination signs, Audio and Visual Annunciation n, and Traffic Signal Priority. Number of vehicles: 900+ Clarification/correction from reference validation: Thee customer indicated that the single sign-on software was installed but they did not implement it because the farebox vendor backed out during the contract.currently, everything but the head signs and the fare box is single sign on. The 900+ fleet size include Fixed route, Paratransit, police supervisors and utility vehicles. The number of fixed-route vehicles is SORTA Trapeze s proposal indicated: Integrated Systems and Interfaces: Trapeze MDT, IVLU, Headsigns/Destination Signs, Engine Controllers, Audio andd Visual Annunciation, Mobile Dispatching Computers, LED OnStreet Signs, LCD Arrival Departure Display. Number of vehicles 400. Clarification/correction from reference validation: Thee customer indicated that Trapeze implemented a single sign-onn feature for entire fleet of 345 fixed-route buses. The single sign-on includes the farebox. There is an interface that passes the information to the farebox including fare set. 5. RT Trapeze s proposal indicated: ork Region Transit (Greater Toronto Area, ON) with a total operation of over 450 busses currently utilizes the Trapeze IVR, WEB, Mobile and SMS/ applications to provide real-time information to 80,000 riderss per day. IVR: Text to speech, Real time information, Sample stop # 9778, (905) Clarification/correction from reference validation: During the initial reference validation in December 2012, the customer thought the system from Trapezee was implemented one or maybe two years prior. During the second referencee validation in May 2013, the customer corrected that the system from Trapeze was implemented in The customer indicated that Trapeze implemented IVR, Trip Planner for calll center (Info Agent) and Trip Planner for web (InfoWeb). The IVR receives approximately 5000 calls per day. Trapeze also provided text messaging capability but t it is not currently used by the customer. INIT was the provider for the CAD/AVL and PASs. Trapeze was the sub-contractor for INIT. INIT developed the interface with Trapeze to providee real-time feeds to the IVR and the website. Page5of7 7/18/2013

193 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/ AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation 6. Coast Mountain Bus Trapeze s proposal indicated: Coast Mountain Bus Company and TransLink (Vancouver, BC) with a total operation of over 1,350 bussess currently utilizes the Trapeze IVR, WEB, Mobile and SMS/ applications to provide real-time information to hundreds of thousands of riders every day. IVR: Voice Recordings and text to speech, Sample stop # 51004, (604) Clarification/correction from reference validation: Thee customer indicated that We have a website m.translink.ca which offers Real-Time information for Next Bus. This was NOT implemented by Trapeze. We also have Real-time texting to get the next few bus times. Again, this was NOT implemented by Trapeze. The Trapeze IVR whichh we have, does not offer real- time. The only real-time information available on thee IVR pertains to alerts. These are manually entered service disruption remarks which are read-out t for stops that are temporarily out of service. Trapeze also implemented a Trip Planner for us but again it does NOT have real-time. Trapeze did not implement any real-time products for us. Only scheduled information products (IVR, Trip Planner, InfoAgent) The real-time information that we offer was developed by another company outside of Trapeze. 7. RTC Trapeze s proposal indicated: Regional Transportati ion Commission of Southern Nevada (Las Vegas, NV) with 311 vehicles implemented a WEB, IVR andd 200 LCD signs on the Double Duece line in Las Vegas. Clarification/correction from reference validation: This customer did not respond to request for validation and, therefore, information provided by thee vendor cannot be verified. 8. KCATA Trapeze s proposal indicated: Kansans City, a 400 Fixed Route vehicle operation utilizing the TransitMaster CAD AVL system from Trapeze, has overr 100 LED signs deployed throughout their system. Clarification/correction from reference validation: Thee customer indicated We have approximately 150 Real Time arrival signs that are tied into the Trapeze Transit Master system; We currently use the Real-Time arrival information on two BRT routes with real-time signs and the Trapeze web watch system on our web site. ou can see the web watch application at // We do not currently have an IVR system, text messaging, or mobile phone apps. 9. TTC Trapeze s proposal indicated: Toronto Transit Commission (Toronto, ON), one of North America s largest transit agencies with an operation of over 1,700 vehicles implemented WEB, Mobile and Agent to provide information out to the public. Clarification/correction from reference validation: Thee contact forr this customer indicatedd that she was not able to provide input. However, there is information available at company s website. Based on information found in an RFP issued by TCC on April 13, 2012, The TTC s Corporate Website interfaces with a web based trip planner provided by Trapeze. The TTC s Customers Page6of7 7/18/2013

194 BrowardCountyTransportationDepartment RFPV P1ComputerAidedDispatch(CAD)/ AutomatedVehicleLocator(AVL)SystemReplacementwith SingleSignOnandRealTimeInformation submit a web form, the form s content is passed to trip planner, the trip planner retrieves the appropriate information, and itinerary (including a map) is presented to the Customer. Based on information found on TTC s web site The Next Vehicle Arrival System (NVAS) for the TTC bus network was activated on July 11, The TTC also made available its open data/xml feed for third-party developers.the information is available at no charge directly through the website of our (TTC) partner, or via a link on the TTC s Related Links page. There are also many third-partyy applications for smartphones, which provide unlimited access to the data for a nominal one-off fee. 10. Minneapolis Trapeze s proposal indicated: Minneapoliss METRO was provided as a reference for ard Management, Contract Name: CAD AVL, Prime Contractor: Trapeze, Contract Date: June 2004 Perpetual Contract, Number of Vehicles: 800+, Number of depots: 2 Clarification/correction from reference validation: Thee customer indicated that Trapeze is the provider of the CAD/AVL system TransitMaster. Thee ard Management System is provided by Ubisense Inc. The Ubisense work, including the implementation of the injection of the CAD/ AVL location data, was under one contract. There is an interface between TransitMaster and the ard Management system to feed data from TransitMaster to the ard Management system. This interface (for injection of the CAD/AVL location data) was developed mainly by METRO (the customer) and Ubisense. There is an ongoing maintenancee contract with Trapeze covers the TransitMaste r side of support for the interface in case any changes in TransitMasterr take place. 11. SORTA Trapeze s proposal indicated: Integrated Systems and Interfaces: Trapeze MDT, IVLU, Headsigns/Destination Signs, Engine Controllers, Audio andd Visual Annunciation, Mobile Dispatching Computers, LED OnStreet Signs, LCD Arrival Departure Display. Number of vehicles 400. Clarification/correction from reference validation: Thee customer indicated They (Trapeze) implemented a vehicle monitoring system for our 3455 fixed-routee bus fleet. We get real time events in the dispatcher's queue for certain pre-defined vehicle performancee alarms. Page7of7 7/18/2013

195 Clever Devices 300 Crossways Park Drive Woodbury, N July 10, 2012 Broward County Purchasing Division 115 South Andrews Avenue, Room 212 Fort Lauderdale, FL Subject: Clever Devices Clarification/Corrections Responses to Broward County RFP No. V P1, CAD/AVL System Replacement with Single Sign-On and Real-time Information Dear Ms. Calhoun, On behalf of Clever Devices, Inc., I want to thank you for providing us with the opportunity to supply further information in response to the additional clarifications that you received from our customers and references. For your convenience we have placed our clarifications into the table attached to this letter that corresponds to the table of customer clarifications that you provided to us. As noted below, the customer clarifications were by and large consistent with the statements that Clever Devices provided in its proposal to BCT. Indeed, most of the customer comments provided further confirmation of our proposal statements, updates regarding the progress of ongoing implementations, or additional details regarding specific aspects of the projects that we referenced in our proposal. The few instances in which we inadvertently referenced incorrect dates or other minor variances are also identified below. We trust you will find this material informative and we invite you to inquire further if you have any additional questions. Sincerely, Francis J. Ingrassia President PROPRIETAR: This document contains information that is proprietary to Clever Devices Ltd. Use or disclosure of any material contained herein without the consent of Clever Devices is strictly prohibited.

196 Clever Devices Clarification s and Correction s to RFP V P1-Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (ALV) System Replacement with Single Sign-on and Real-Time Information Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction 1 OC Transpo Clever Devices proposal indicated: Implemented CAD/AVL system that replaced a legacy system on a fleet of 1022 buses. Clarification/correction from reference validation: The customer indicated Clever Devices implemented the on bus AVL system and new cellular modem/router. We have our own CAD system that was developed by City IT and maintain since We therefore interface with the AVL from Clever. The customer clarification is accurate and is consistent with Clever Devices proposal. In our detailed write-up in section on page 115 we stated Built on IVN the SmartBus- NG project required the replacement of the legacy on-board unit while maintaining full functionality of the legacy CAD/AVL central system and integration to an unknown smartcard fare system. Consistent with standard industry practice, Clever Devices considers CAD/AVL to be a system comprised of an on-board component and fixed end component. Accordingly, we included this item as a CAD/AVL replacement as the on-board system clearly supported CAD functionality. Moreover, interfacing to a legacy CAD/AVL system is a more complex undertaking than replacing the system in entirety which required Clever Devices to support the existing interface with some enhancements. This is a clear demonstration of how Clever Devices technology can be used to adapt and integrate to existing systems. Accordingly, Clever Devices believes that the summary spreadsheet may be appropriately modified to state On-Board CAD/AVL only, as this work cannot fairly be characterized as simply and AVL- only system. This correction is applicable in two rows: ears(s) installed and Replaced an older CAD/AVL System in the Update section. Clever Devices also believes that the summary spreadsheet may be appropriately modified to reflect 1022 buses in the Fleet Size row of the Update section. Page 2 of 10

197 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction 2 PSTA Clever Devices proposal indicated: Implemented and replaced a CAD/AVL system. Date of Completion July Number of Bus Depots 1. Fleet Size buses, 8 paratransit, and 10 supervisors. Clarification/correction from reference validation: The customer indicated The completion date should be December We have 2 bus depots not 1. The 8 paratransit vehicles listed are actually cutaway vehicles (community buses). The total vehicle numbers were 187. We only have these units installed on fixed route buses. However, after the project concluded, we purchased 12 Champion Cut-a-ways for what we call flex service. Our current fleet size as of today is 199 vehicles and all have CD Cad systems installed. This updated information is correct. We inadvertently included the contract award date instead of the completion date of December We deployed a pilot that included 40 buses including AVA, BusTime, CAD/AVL, and AVM. Post a 30- day burn in of a successful pilot the approval for fleet deployment was received December Additional features were added and system acceptance was achieved in September 2012 and final acceptance was achieved in December The quantities and types of vehicles and depots as specified in the clarification are correct. 3 WMATA Clever Devices proposal indicated: CAD / AVL replace on a fleet of 1500 vehicles Currently in progress with FAT signed-off on schedule. PerfectNav navigation system Clarification/correction from reference validation: The customer indicated OrbCAD was originally installed in 1997 as a CAD system and the on-board AVL equipment was a combination of ACS/Xerox (formerly Orbital Science) and Clever Devices equipment. The Clever Devices DVA 50 was installed then WMATA upgraded to the IVN (i.e., AVL hardware) in 2000 with full deployment in 2001/2002. The customer indicated Currently, the CleverCAD software is installed at WMATA as our primary CAD system since October/November 2012 as we remove buses under the old OrbCAD software. Therefore, the Bullet 1: The updated information is correct and is consistent with the statements in Clever Devices proposal. However, to be fair, the summary spreadsheet may be appropriately amended to omit references to OrbCAD as this was outside of the scope of Clever Devices engagement. In section page 110 of our proposal we stated that we deployed an AVA-only system in 1997 which includes full AVL functionality. The BCT statement regarding the DVA-50 and full deployment of AVL in 2001/2002 is also correct. Our proposal indicated that our project started in More specifically, we started our relationship with WMATA in 1997, and we have completed many projects during this time as described in detail in our proposal. The CAD/AVL Factory Acceptance Test was signed-off on as of September 21, 2012 and the Final Acceptance Test was signed-off on in December Page 3 of 10

198 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction fixed-end hardware and software configuration are complete while the on-board AVL equipment will be finished by September 2013 as we remove the ACS/Xerox AVL equipment. The customer indicated WMATA has 1500 buses that contain either the Clever Devices DVA50 (F2000), IVN2 (F2001 thru F2007), or IVN3 (F2008 to current). Currently, we are upgrading the entire 1500 buses with IVN3 along with ancillary equipment (i.e., radios, TCHs, APCs, antenna, mobile wireless router, wire harnesses, etc.). Clever Devices will complete the transition by September As we upgrade each bus, Clever Devices removes ACS/Xerox AVL equipment and all ACS/Xerox ancillary equipment (i.e., MDT, radios, wire harnesses, radio control head, etc.) from the bus. The ACS/Xerox MDTs are removed, during the upgrade process, and the Clever Devices TCHs are installed along with the IVN3 AVL equipment along with the Clever Devices ancillary equipment. Bullet 2: The BCT update information is correct and is consistent with our statements in our proposal. Our proposal clearly states: The existing WMATA project has passed FAT and Mini-fleet installation of 40 buses is scheduled for December 2012, and production in February This project is on schedule and on budget. Clever Devices has passed a full end to end Factory Acceptance Test (FAT) September 21, 2012, which included full on-board and fixed end functionality for single point logon, CAD, APC, and NTCIP and with continued support for AVA, AVL and AVM. As of this writing, Clever Devices has passed Mini-Fleet testing to support production deployment and has 590 buses operational with full CAD/AVL functionality, single point logon, AVA, APC and AVM onboard the fleet and the compliment fixed end system. Bullet 3: Albeit not detailed in our proposal, the information is consistent with our statements regarding schedule and on-going activity. Clever Devices has been involved with single point logon in WMATA since the WMATA BSI project in We were a participant in the WMATA BSI project along with other vendors and consultants. For BSI, Clever Devices delivered single point logon for 1500 buses that included AVA, AVM, APC and head signs, which satisfies three of four categories in the summary table. The comments from WMATA also indicate that the CAD/AVL logon feature provided by OrbCAD did not work. Clever Devices has since been awarded the WMATA CoABE/FES project to consolidate all on-board technology and provide reliable on-board and fixed end CAD/AVL systems. The comments from WMATA also indicate that Clever Devices successfully passed FAT for the CoABE/FES project which includes CAD/AVL, Farebox, AVA, APC, AVM, NTCIP and single point logon for all four of four categories in the summary table. For this project, FAT was completed in September 2012, Page 4 of 10

199 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction mini-fleet started in December 2012, and, as of today, Clever Devices has full control of the single point logon on over 590 buses and expects completion of the entire 1500 bus fleet in September 2013, which is in accordance with the WMATA comments. Accordingly, Clever Devices believes that the summary spreadsheet may appropriately be modified to amend the ears(s) installed item in the 2.c Single point logon of the Update section for WMATA to reflect the 2006 single point logon function and the 2012 single point logon function as described in our proposal and confirmed here. e.g. ear(s) installed = 2006/ MBTA Clever Devices proposal indicated: Digital Recorders, a Division of Clever Devices, implemented CAD/AVL for MBTA (Massachusetts Bay Transit Authority) / MBCR (Massachusetts Bay Commuter Rail) Subcontractor to General Electric (GE). Solution Provided: PTIS (Passenger Train Information System) included: AVA and CAD/AVL. Date of Completion: Clever Devices provided a contact from the prime contractor GE as a reference and, upon follow up, provided a contact from the customer MBTA. Clarification/correction from reference validation: The customer indicated The MBTA Passenger Train Information System (PTIS) is not a Computer Aided Dispatching System (CAD) as implemented. MBTA has sophisticated computerized dispatching systems in place. Only the Automatic Vehicle Locator (AVL) feature is utilized by the MBTA. The start date of the project was August Conditional acceptance occurred in January When the project was started it was intended to be completed in 18 months. Clever Devices reference in our proposal reflects our work on this project as a subcontractor to General Electric. The statement from MBTA s representative provides his assessment of the overall project of which GE was the prime contractor and Clever Devices/Digital Recorders was a subcontractor. Clever Devices/Digital Recorders initiated our work under the GE contract in September 2007 and closed our project in October Clever Devices received our first PO September 24, 2007 from GE, however due to staff turnover and changing scope of work our project deployment did not actually begin until Clever Devices/Digital Recorders deployed the DR CAD/AVL system for GE at MBTA. Features of the system include: AVL, Schedule Adherence, Text Messaging, Data and Functional partitioning, automatic train sequencing, remote logon and playback. In addition, the DR CAD/AVL system provides realtime predictions to the GE PTIS sign systems (Passenger Train Information System). As stated above, the DR system deployed at MBTA is a featurerich CAD/AVL system. It is our understanding that MBTA Page 5 of 10

200 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction users however, use the system mainly for real-time tracking and still rely on the legacy CAD system for the day-to-day dispatching operations and hence may not be using the DR system to its full capabilities. 5 Sound Transit Clever Devices proposal indicated: Digital Recorders, a Division of Clever Devices, implemented CAD/AVL for Sound Transit as Sub Contractor to General Electric. Fleet Size: 58 coaches. Equipment installed on 18 control coaches. Chris Jefferies of Sound Transit corroborated our statement regarding the quantity of vehicles as specified in our proposal. Clever Devices/Digital Recorders installed onboard equipment on 58 train cars. 18 of these cars are primary cars and 40 are secondary cars. On all 58 cars, DR equipment interfaces to the destination sign system, the DILAX APC system and controls the next stop LED sign (provided by DR). Accordingly, Clever Devices believes the summary spreadsheet may appropriately be modified by removing the Sound Transit, Seattle, WA reference in the Update section. 6 GRTC Clever Devices proposal indicated: Single point logon and integration with GFI, destination signs, AVA, AVM, CAD/AVL, and PA system. Clarification/correction from reference validation: The customer indicated Clever provides the ability to us for single sign on to the farebox but GRTC currently does not use this feature with our older fareboxes. We are going to replace our fare boxes with new fare boxes in the next year. The single sign on was a part of the package, we were not going to implement until we replaced the fare boxes. 7 WRTA Clever Devices proposal indicated: Implemented single sign-on feature, fare system, AVA, destination/head sign, TSP, all on-board AVM components. This clarification is correct and confirms our statements in our proposal. Accordingly, Clever Devices believes that this clarification may appropriately be removed, as the customer clearly stated that Clever Devices delivered this functionality and the customer elected not to deploy the GFI interface on the old fareboxes but will implement it on the new fareboxes. The summary table may also appropriately be modified by removing the reference to footnote 6 in the Update section. This clarification is largely consistent with Clever Devices proposal statements. We did not include fare system integration in our detailed write up, but we inadvertently included Fare system in the relevant section of the WRTA reference in Page 6 of 10

201 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction Clarification/correction from reference validation: The customer indicated that Single Sign-on does not include farebox. section on page 109. Clever Devices included WRTA as an example of a single sign on solution because the logon supports AVA, AVM, CAD/AVL and TSP. Fare system integration was part of the original WRTA project scope, however they chose not to interface and procure their new fareboxes directly from Scheidt and Bachmann. 8 CTA Clever Devices proposal indicated: Single point logon and integration with destination signs, AVA, APC, AVM, CAD/AVL, TSP, PA system, and in progress with the Cubic fare system. Clarification/correction from reference validation: The customer indicated We did not get CAD/AVL. We are just now doing farebox single-sign on as an upgrade to our farebox system this summer (Clever Devices will provide the logon data to the farebox). The head sign and AVAS integration were part of the 2003 implementation (by Clever Devices) on over 2,000 buses. 9 GRTC Clever Devices proposal indicated: Implemented Real Time Passenger (Customer) Information System website, PAS. Number of Passenger Advisory Signs 2. Date of completion: This clarification is accurate. Upon further review of our proposal it appears that the information that we provided regarding CAD/AVL and fare system integration was not entirely clear. In regards to CAD/AVL, Clever Devices detailed write-up accurately describes the scope that we delivered to CTA, which did not include CAD/AVL. We also made this clear in the section regarding relevancy to the BCT project in which we stated that CAD/AVL is not relevant to CTA. However, CAD/AVL was inadvertently mentioned in the bulleted list which may have caused some confusion. Bullet 1: The clarification is consistent with the statements in Clever Devices Proposal. Clever Devices deployed the real time information (RTPI) system at GRTC in However, GRTC elected not to release it to the public until recently. Clarification/correction from reference validation: The customer indicated In 2010 Clever Devices only implemented the PAS and AVL components of the package along with the AVM. The real time information components were only implemented over the last 12 months (as of 5/29/2013). The customer indicated We use the bustracker feature that Clever Devices provides as a part of their package to offer text messages, a website, and we use their API Bullet 2: The customer statement is accurate and confirms the statements in Clever Devices proposal. Clever Devices believes that the summary table may appropriately be modified by removing the reference to footnote 9 in the ear(s) Installed row of the Update section. Page 7 of 10

202 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction for our own mobile app. 10 PSTA Clever Devices proposal indicated: Implemented customer information system 31 LED signs, Website and IVR. These statements are accurate and confirm the statements in Clever Devices proposal. Clarification/correction from reference validation: The customer indicated that Clever Devices implement thirty one (31) wayside Passenger Advisory Signs (PAS), interactive voice response (IVR) system and website. We (the customer) average 1K IVR calls daily. The customer indicated As for the Apps, our RFP did not require App development. Since we ve had realtime information out to the public very few developers have contacted to create apps. If you look at our web page ( ridepsta.net or you can access on our home page PSTA.net) currently we only have apps for Windows Phones, which are not as popular as IPhones or those phones with Android Systems. We are somewhat disappointed, but, that is not a CD issue just lack of interest. Our web page gives all the information about our real-time product and how to contact us for development of apps. The total bus fleet size should be WRTA Clever Devices proposal indicated: Implemented customer information system, Web Site, PAS (6 LED, 5 LCD. 1 LCD installed at Customer Service Center), IVR. Clarification/correction from reference validation: The customer indicated that they maintain a customer information system that provides real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs The customer statement requires additional clarification. Clever Devices has delivered and provisioned all 13 signs ordered by the agency. All 13 signs are fully operational and can be installed simply by connecting them to power. To our knowledge, 8 signs are in use by the agency and the others will be installed once the agency completes construction work on its Hub. The QR codes are not relevant information inasmuch as we made no representation with respect to QR codes and they were not part of our scope of work. Page 8 of 10

203 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction (PAS), websites, text messaging and mobile phone apps (QR codes) all but the QR codes are implemented by Clever Devices including 8 wayside PASs. 12 CTA Clever Devices proposal indicated: Implemented customer information system - Website, SMS text messaging. (During vendor demonstration, Clever Devices used this customer s website to demonstrate real-time information access through website, and text messaging) Clarification/correction from reference validation: The customer indicated that Clever Devices implemented website and text messaging to deliver real-time information. At the time it was over 2,000 buses. Clever Devices upgraded the AVAS to feed and populate BusTracker. The main BusTracker site is developed and maintained by Clever Devices. The Public uses the Developer API that Clever Devices built. aspx Wayside bus shelter signs were implemented by a different vendor who uses the Clever Devices API, in a kind of homegrown Signs API, that merges in CTA s Customer Alerts API, and Train Tracker API to show all three on the shelter signs. Mobile Phone Apps were from external developer community. The applications built by others are dependent on the API feed, which is dependent on the support of Clever Devices and the associated technologies. The customer does not support the third party applications, only the API feed: The customer clarification is accurate and consistent with Clever Devices' proposal. Page 9 of 10

204 Footnote Broward County Clarification/ Correction Clever Devices Clarification/Correction 13 WMATA Clever Devices proposal indicated: Implemented yard management system on a fleet of 1500 vehicles and 10 depots. Currently in progress with FAT signed-off on schedule. The customer clarification is accurate. Clarification/correction from reference validation: During the initial reference validation in December, 2012, the customer provided a document for the Consolidated On-Board Ancillary Equipment and Fixed End System (CoABE/FeS) project which indicated that Clever Devices will provide Ubisense s Transit ard Manager (TM) solution for automated vehicle detection, recognition and localization throughout WMATA s ten bus facilities. Also, the solution will provide bus-to-block assignment. During the follow up reference validation in May, 2013, the customer indicated Clever Devices will be implementing Smartard (Clever Device s product) at WMATA at 10 bus depots to track 1500 buses while indoor and outdoors. Ubisense is no longer part of the project. 14 CTA Clever Devices proposal indicated: Implemented onboard vehicle component monitoring system on a fleet of 1750 vehicles and nine depots. The customer clarification is accurate and is consistent with Clever Devices' proposal. The customer increased the order from 1750 to 2000 buses during the course of the project. Clarification/correction from reference validation: The customer indicated AVM change order, on over 2,000 buses at the time. Evaluation Matrix Work Experience Clever Devices Update Clever Devices believes that the Evaluation Matrix may be appropriately modified to reflect our clarifications and comments, specifically regarding footnote 1,3,4,5,6,9 Page 10 of 10

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207 Request for Proposals (RFP) July 8, 2013 Brenda Billingsley, Director of Purchasing Christine Calhoun, CPPO Purchasing Agent IV Broward County Purchasing Department 115 South Andrews Avenue, Room 212 Fort Lauderdale, Florida SUBJECT: ISR s Clarification of Reference Validation and Work Experience re: Broward County RFP No. V P1, CAD/AVL System Replacement with Single Sign-On and Real-time Information Dear Ms. Billingsley and Ms. Calhoun: We are in receipt of your , dated July 5, 2013, enclosing two reports: Reference Validation Report and Work Experience Clarification and Correction Report. While the bid protest allegations are without merit and did not merit such exhaustive review, we appreciate that your due diligence has confirmed the information in ISR s proposal and the results of the Evaluation Committee and its advisors, including Purchasing and Transit Staff. As there are no material changes in these materials from the initial review, it is unnecessary to reconvene the Evaluation Committee. The County should not be unduly manipulated by the efforts of ISR s competitor, including its lobbyists, from moving forward with its recommended award to ISR, which now has been ranked higher than all of its remaining competitors in the last two procurements. Nonetheless, if the Evaluation Committee is to reconvene or consider these reports, then we request that the following clarifying information be provided to the Committee. Moreover, we request that our response to the bid protest be provided to the Selection Committee. Our response below addresses the information contained in the Vendor Work Experience - Clarification and Correction Report. Item 1-2a. Implemented CAD/AVL ISR s proposal indicated: Replaced CAD/AVL system (STL) The Report notes that the customer indicated Replaced the CAD communication system but implemented a new AVL system as opposed to replacing. ISR Fleettrack replaced ISR Peel st, suite 301, Montréal, Québec, H3A 1V4 Fax: (514) ISR Joh Avenue Baltimore MD phone: (800) ISR-5989 Fax: (410)

208 a deferred system, Infodev (Micropoint), and partial internal system. In the attached letter (Exhibit 1), dated June 11, 2013, Mr. Sylvain elle, the Principle Director of Society of Transport Laval, confirms such replacement of this earlier technology system. Mr. elle explains some of the Key Functionality provided by ISR FleetTrack that relates to implementing the updated CAD communication system, including functionality Advanced Automatic Vehicle Location, Driver Assignment, Single Sign On via MDT, Two Way Messaging Capabilities between Operator and Control Center, Dispatching Capabilities, Schedule Adherence, Real Time Location, Advanced Detour Management, Interfaces To Hastus Modules, and Interfaces to InfoDev Automatic Passenger Counters ISR s project for this customer has made it possible to equip 262 buses and vehicles with on-board computers, GPS and two-way communication devices as well as the software and interfaces required to operate the system. Based on the information above and in Mr. elle s letter, the description as to the CAD system offers no new information and any implication otherwise is not accurate. The only different information is the fleet size that is stated to be 262 buses in Mr. elle s letter. ISR acknowledges that new AVL equipment was installed not a replacement. Prior to FleetTrack, STL was using a deferred system and had no AVL in place. For Broward County, just as for STL, the assumption is that your new vendor will replace the Vehicle Logic Unit on the Vehicle, which contains the AVL portion of the system, but such replacement is still an implementation of the system. Item 2-2b. Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail (Connex) We disagree with the implication that the fleet size for this reference should be reduced from 46 to 7, but regardless such change does affect the evaluation because the RFP permitted award of more than three points for the successful implementation for a fleet size of more than five streetcar or lightrail vehicles. The customer confirmed that the pilot stage has been successfully implemented on 7 vehicles in a fleet of 46. While the pilot continues, the customer did not report any material issues with the implementation. Thus, whether you consider the fleet size 46 or 7, there is still a sufficient basis for the Evaluation Committee to award 3 or more points for this evaluation criterion. (The Evaluation Committee had awarded ISR 19 points, 3 points less than Clever Devices, for this criterion.) Item 3-2c. Implemented a single sign-on feature for the on-board subsystems (STL) While we do not believe there is any intent in the Report to imply that ISR did not provide a Single Sign Through for all onboard subsystems for automatic fare collection (AFC), we want to emphasize that ISR s customer s decision not to use ISR s fare box was not related to ISR. ISR provided the Single Sign for AFC, but the customer did not use this feature because of an issue with the farebox supplier, not with ISR or its API interface. The Single Sign-On was a deliverable to the Society of Transport for the Transport Society of Laval Canada. In the Clarification /Correction from the reference validation, Mr. Sylvain elle, confirmed that the decision not to use this feature was unrelated to ISR. Also, keep in mind that this reference was not one of the ISR s three primary references for fleets of 300 fixed route buses or larger. 2

209 ISR properly reported this reference in its proposal, and this is not new or corrected information for the Evaluation Committee. On page 32 of its final proposal, ISR offers a detailed matrix of past CAD/AVL implementations, which includes Transport Society of Laval Canada detailed breakdown of products offered. On line 2 of this Matrix the only single sign-on feature listed for STL was through MDT. On page 35 ISR breaks down the references further and lists the functionality ISR delivered to Transport Society of Laval under the heading other Interface; (API) available for use for purposes of interfacing with the server AFC of GFI. This interface is available for future integration with other existing systems and future of the Society de Transport de Laval Also, as to Item 2c., implemented a single sign-on feature for the on-board subsystems, in addition to this fourth reference, ISR provided three other verified references for the Single Sign-On features as used for the onboard systems (1) Egged Bus Company (3300 buses), (2) Dan Bus (1100 buses); and (3) Metropline (500 buses). The County has verified that all of these larger fleet systems have single sign-on for CAD/AVL, Farebox, head signs, and Automatic vehicle announcement system. These three references far exceed the minimum requirements of this procurement requirement. Item d. Implemented real-time information (Egged Bus) Egged Bus Company confirmed the information in ISR s proposal and the Evaluation Committee review as to this evaluation item. The customer confirmed that ISR developed the interfaces and API (application programming interface) that were used to interface real time passenger related information to the customer s website (the website application was developed in-house using the ISR API) and to third party IVR, mobile applications, Wayside advisory signs, and text messaging services. ISR also provided the interfaces that made it possible for Egged to offer passenger information through the Ministry of Transportation (MOT) central servers (which were also developed by ISR) to a large number of third party IVR and mobile applications developers. Such confirmation had also been provided in a letter, dated May 5, 2013 (Exhibit 2), Mr. Ram Asher that stated as follows: ISR further clarifies the Egged reference as follows: 1. Provided 100 PIS signs to Egged which use the ISR API and Interface (SIRI/TCIP) for 3

210 information to display on the signs (wayside and on bus). 2. Mobile application 3. Website: ISR provided the complete API, real-time feeds (XML) and documentation for all required features for the agency to display real-time next stop arrivals of buses on their existing website. Agency is retrieving the required formatted data directly from the ISR system. 4. Text messaging: ISR provided the complete API (functions), real-time feeds (XML) and documentation for all required features for the agency to be able to notify customers who have signed up for SMS notifications through the agency website. 5. SIRI/TCIP Server platform: ISR has developed, implemented and maintains the APIS platform that is used by all transit operators in Israel. Additionally an API has been developed to allow all agencies to develop their own internal applications and 3 rd party mobile developers to develop using ISR generated data for all APIS features. Item 5-2d. Implemented real-time information (Dan Bus) The County s verification of ISR s reference of Dan Bus as to evaluation criterion 2d confirmed the information in ISR s proposal and the Evaluation Committee s review. Dan Bus verified that ISR provided its client with a full Advanced Passenger Information System that included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications. Such verification had been earlier confirmed in a letter (Exhibit 3 to this letter), dated May 05, 2013, from Mr. Itamar Cohen CIO Dan Bus Company, who had verified the following ISR features for this system: ISR Clarifications and interpretation of Dan Bus reference clarification and corrections 1. Provided 250 PIS signs to Dan Bus which use the ISR API and Interface (SIRI/TCIP) for information to display on the signs (wayside and on bus). 2. Website: ISR provided the complete API, real-time feeds (XML) and documentation for all required features for the agency to display real-time next stop arrivals of buses on their existing website. Agency is retrieving the required formatted data directly from the ISR system. 3. Text messaging: ISR provided the complete API (functions), real-time feeds (XML) and documentation for all required features for the agency to be able to notify customers who have signed up for SMS notifications through the agency website. 4. ISR provided the complete API (Interface) for IVR 5. SIRI/TCIP Server platform: ISR has developed, implemented and maintains the APIS platform that is used by all transit operators in Israel. Additionally an API has been developed to allow all agencies to develop their own internal applications and 3 rd party mobile developers to develop using ISR generated data for all APIS features. 4

211 Item 6-2d. Implemented real-time information (STL) The County s verification of ISR s reference of STL as to evaluation criterion 2d confirmed the information in ISR s proposal and the Evaluation Committee s review. As to the outside signs, ISR never claimed to have installed the PIS at STL, but ISR s solution was used for the localization of the sign functionality. On the reference table on page 29 of ISR s proposal there is no mention of the number of signs. See the other reference in the same section for number of signs installed. ISR provided Mobile Applications to STL. ISR provided real-time announcements system. As to the Website, ISR provided the complete API, real-time feeds (XML) and documentation for all required features for the agency to display real-time next stop arrivals of buses on their existing website. Agency is retrieving the required formatted data directly from the ISR system. Please see attached letter (Exhibit 1) for further clarification from Mr. Sylvain elle, dated June 11, 2013 Principle Director of Society of Transport Laval. Item 7-2d. Implemented real-time information (Metropline) The County s verification of ISR s reference of Metropline as to evaluation criterion 2d confirmed the information in ISR s proposal and the Evaluation Committee s review. Metropline confirmed that ISR provided this client with a full Advanced Passenger Information System which included interactive voice response (IVR), Wayside passenger advisory signs (PAS), website, text Messaging and mobile applications. ISR provided 320 PIS signs to Metropline which use the ISR API and Interface (SIRI/TCIP) for information to display on the signs (wayside and on bus). ISR also provided all necessary API/Interfaces to support IVR, Text Messaging, Mobile Application and website. Also, as to the mobile reference applications, please note that ISR has deployed multiple mobile applications and provided real time information to multiple Transit Application via ISR real time RTIS SIRI/TCIP server, more than 52 transit APP connects in real time to ISR RTIS SIRI/TCIP servers to provide real time information to their transit user. As the Evaluation Committee was made aware in ISR s proposal, in Section 9, page 130, regarding Value Added, ISR stated as follows: iphone, ipad and Android applications A Passenger Information System for Smartphone s allowing users to visualize planned and real-time schedules featuring geolocation and transit alerts amongst others. ISR Transit will personalize the application for Broward County Transit. (ISR is presently working with 12 Transit Agencies for the deployment of the new Androids and iphone applications. Some of the agencies are: STS (Sherbrooke), Egged, STsh (Sherbrooke) and others. In addition, during the demonstration on March 15, ISR presented four mobile Applications, STL Android, STM IOS, Android, and Egged Android. Also, ISR presented a new application of BCT android with trip planned using BCT scheduled data and for other Florida transit authority GTFS data. The BCT android application was provided to the County, and all present during the demonstration with an android phone were able to test and use the BCT android transit app on BCT scheduled data. ISR s demonstration of this product established the technically capabilities of deploying mobile application prior to the Selection Committee decision. See slide 275 of BCT March 15th demonstration attached (Exhibit 5) as well as the report that was provided as hard copy. 5

212 As well as during the demonstration, at the reporting section, ISR presented the reports and the analytics of Google analytics of the STM mobile application. See slide 281 of BCT March 15th demo attached (Exhibit 6) Item 8-2e. Implemented yard management system (Longueuil) The County s verification of ISR s reference of Longueuil as to evaluation criterion 2e confirmed the information in ISR s proposal and the Evaluation Committee s review. Longueuil confirmed that ISR implemented an integrated ard Management System with Automated Driver and Vehicle Assignment in The yard management system installed at the Transport Society Longueuil Canada was implemented and adopted for services in September of Additional software enhancement were added in November of 2012, but the system was operational in September Please see the letter from Ms. Suzie LeHouillier, Director of RTL, (Exhibit 4) dated July 8, 2013 for further clarification on item 8. Item 9-2e. Implemented onboard vehicle component monitoring system (STL) The County s verification of ISR s reference of STL as to evaluation criterion 2e confirmed the information in ISR s proposal and the Evaluation Committee s review. ISR did deploy the onboard vehicle component monitoring system solution and another solution mentioned in Section 9 and was provided as added value offering to STL CAD/AVL RFP. Those solutions have been deployed successfully at STL, but ISR is not aware of which department is using those function abilities. ISR questions the relevancy of this comment for the usage of the ISR deployed solution. If the County had confirmed the reference check with another department of STL, then it would have received a different response on the usage on those functions. The fact that the referenced check was not aware of the functionalities does not support the conclusion that they are not used, which would have been confirmed by another STL department. As to Item 9 in the report, ISR reminds the County that STL was not one of the primary references for demonstrating ISR s implementation of an onboard vehicle component monitoring system solution. STL was a fourth reference (the other three references greatly exceed the minimum requirements in the solicitation as to the size of the fleet and technical components). The STL reference was primarily presented to show the real time interface with GIRO product. Nonetheless, as to evaluation criterion 2e, ISR did deploy the AVM solution for STL, which was an added value offering to STL CAD/AVL RFP. The AVM solution is managed by STL s maintenance group, and may have not been apprised of the County s further request as to how those functions are being used. Also, please understand that the primary purpose for the STL reference was to demonstrate ISR s experience with the GIRO CAD/AVL Interface, which is the most complex portion of this project. ISR s experience with STL is an example of ISR demonstrating its ability to exceed the requirements of the County s interface request and establish that it has already succeeded with the most important interface that has previously caused Broward s CAD/AVL project to fail. ISR s STL reference demonstrates ISR s proven experience with GIRO real time interface, and minimizes the risk of the project, which was a reason for failure with the County s 6

213 prior contractor, DRI, regarding its inability to interface with GIRO. As demonstrated by its experience with STL, ISR has a dynamic interface with GIRO products, which has been deployed successfully in full production. ISR has been using Hastus module Connect to have static and real time dynamic interface. The Hastus-Connect module can also be used with other Giro s modules such as Daily or BI modules. We want to bring to the attention to the selection committee that even in the GIRO interface was not part of the evaluation, ISR went beyond by presenting STL reference to prove to BCT that by selecting ISR they will not relive what they had with their multiple previous suppliers. ISR looks forward to the completion of the County s due diligence review and continued support of the Evaluation Committee s recommendation of award to ISR. Please let us know if you have any additional questions and what are the next steps in this procurement, including presenting the recommended award to the County Commissioners for approval. ours Truly, /s/ Brian Frank Vice President Business Development FTLDOCS

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224 Devices - Google Analytics :37 PM [email protected] Settings My Account Sign out Customization Admin Help Find reports & more M STUFF Dashboards Shortcuts Intelligence Events STANDARD REPORTS Real-Time Devices Advanced Segments Customize Export Add to Dashboard Shortcut Explorer Site Usage Visits % of visits: % Visits 100,000 vs. Map Overlay Ecommerce Select a metric Audience Overview 50,000 Demographics Behavior Technology Mobile Overview Devices Custom Visitors Flow Traffic Sources Content Conversions Help The Mobile Devices Report Help center Search help center Go Primary Dimension: Mobile Device Info Mobile Device Branding Service Provider Mobile Input Selector Operating System Other Plot Rows Sort Type: Feb 15 Feb 22 Visits Pages / Visit Avg. Visit Duration 2,086,915 % of Total: % (2,086,915) Secondary dimension Default 3.96 Site Avg: 3.96 (0.00%) 00:32:20 Site Avg: 00:32:20 (0.00%) Mobile Device Info Visits Pages / Visit 1. Apple iphone 1,357, (not set) 264, Apple ipod Touch 92, Samsung SGH-I747M Galaxy S3 61, ZTE N762 40, Samsung Galaxy Nexus 37, Apple ipad 32, HTC One S 20, Samsung SGH-T989D Galaxy S II X 18, Samsung GT-S5830D Galaxy Ace 14, Google Analytics Home Terms of Service Privacy Policy Contact us Send Feedback Page 1 of 1

225 Overview - Google Analytics :40 PM [email protected] Settings My Account Sign out Admin Help Find reports & more Overview Real-time Analytics now obeys your profile filters! Create Shortcut BETA M STUFF Dashboards Shortcuts Intelligence Events STANDARD REPORTS Real-Time Overview Locations Traffic Sources Content Audience Traffic Sources Content Conversions Right now 243 active visitors on site RETURNING Top Referrals: Source Active Visitors There is no data for this view. Top Social Traffic: Source Active Visitors There is no data for this view. Top Keywords: Keyword 100% 100% Active Visitors 1. (none) 243 Pageviews Per minute min -20 min -15 min -10 min Top Active Pages: -5 min Active Page Per 40 second sec -45 sec -30 sec -15 sec 0 Active Visitors 1. /Utilisation sous ios % 2. /Requête horaire [EN LIGNE] ios % 3. /-Requête pour horaire de bus (en ligne) % 4. /-Utilisation sur android % 5. /launchapplication % 6. /Requête horaire -[HORS LIGNE] ios % 7. /-Requête sur planificateur STM % 8. /application_installée_iphone % Top Locations: Page 1 of 2

226 Overview - Google Analytics :40 PM 2013 Google Analytics Home Terms of Service Privacy Policy Contact us Send Feedback Page 2 of 2

227 RFP V P1 Computer Aided Dispatch (CAD) / Automatic Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Time Information Evaluation Committee Reconvene Meeting Transit Division Report 8/9/2013

228 Evaluation Criteria Work Experience of System Provider(s): (35 Points) For criteria 2.a. through 2.e. points will be assigned to vendors who have successfully implemented systems that meet each criterion. Responses provided, as well as results of customer reference validations conducted by Broward County, will be evaluated to determine whether a vendor has work experience of successfully implemented systems that meet each criterion.

229 Evaluation Criteria 2.a. Implemented CAD/AVL systems, preferably one that replaced an older CAD/AVL system, for public transit agencies. (5 Points) Three points will be assigned to a vendor who has successfully implemented a system with a fleet size of 450. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets.

230 Evaluation Criteria 2.b. Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail. (5 Points) Three points will be assigned to a vendor who has successfully implemented a system with a fleet size of five streetcar or light rail vehicles. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets.

231 Evaluation Criteria 2.c. Implemented a single sign-on feature for the on-board subsystems including CAD/AVL, farebox, head sign and automatic vehicle announcement. (5 Points) Three points will be assigned to a vendor who has successfully implemented a system with a fixed-route bus fleet size of 350. Additional points may be assigned to work experience with larger fleets. Fewer points may be assigned to work experience with smaller fleets.

232 Evaluation Criteria 2.d. Implemented customer information system that provides real-time information through an interactive voice response (IVR) system, wayside passenger advisory signs (PAS), websites, text messaging and mobile phone apps for public transit agencies. (5 Points) Three points will be assigned to a vendor who has successfully implemented a system with IVR that handles 5,000 calls on an average weekday, 100 PASs, and a fleet size of 450. Additional points may be assigned to work experience with larger systems. Fewer points will be assigned to work experience with smaller systems.

233 Evaluation Criteria 2.e. Implemented yard management system, onboard vehicle component monitoring system, and integration/interface with existing systems. (5 Points) Three points will be assigned to a vendor who has successfully implemented a system with two bus depots and a fixed-route bus fleet size of 350. Additional points may be assigned to work experience with larger systems. Fewer points will be assigned to work experience with smaller systems.

234 Results of customer reference validations An initial general reference check/validation was conducted in December 2012 / January Reference check/validation reports were provided to the Evaluation Committee members in February In response to a protest, project staff conducted an additional reference check/validation specific to allegations raised in the protest. Updated Reference Validation reports Work Experience Clarification and Correction reports Vendor responses to Work Experience Clarification and Correction and Updated Reference Validation reports

235 Work Experience clarification and correction report ISR

236 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information Table 1: Evaluation Matrix Work Experience ISR update 2a. Implemented CAD/AVL system ear(s) installed Replaced an older CAD/AVL system Fleet size 2b. Implemented CAD/AVL systems for public transit agencies that manage streetcar or light rail. ear( (s) installed fleet size of the light rail or streetcar 2c. Implemented a single sign-on featuree for the on-board subsystemss ear(s) installed CAD/ /AVL Farebox head signs Automatic vehicle announcement system fleet size fixed-route buses Egged Bus Company Israel 2009 N 3300 Connex Israel in a pilot stage 46 Egged Bus Company Israel Dan Bus Israel 2008 N 1100 Dan Bus Israel Integrated Systems Research (ISR) Corporation Original Transport Society of Laval Canada Transport Society of Laval Canada Metropline Israel Metropline Israel Connex Israel in a pilot stage Update Transport Society of Laval Canada 2009 CAD 1 N - AVL 245 Transport Society of Laval Canada Page 2 of 7 7/12/2013

237 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information 2d. Implemented real-time information ear(s) installed IVR system and number of calls handledd on an average weekday Number of passenger advisory signs (PAS) installed website Egged Bus Company Israel Dan Bus Israel Integrated Systems Research (ISR) Corporation Original Transport Society of Laval Canada 2010 Transport Egged Bus Society of Metropline Company Dan Bus Laval Metropline Israel Israel Israel Canada Israel Update text messaging mobile phone apps fleet size e. Implemented yard management system ear(s) installed number of bus depots fixed-route bus fleet size Transport Society Longueuil Canada Transport Society Longueuil Canada e. Implemented onboard vehicle component monitoring system ear(s) installed fixed-route bus fleet size Egged Bus Company Israel Dan Bus Israel Transport Society of Laval Canada Metropline Israel Transport Society of Laval Canada Page 3 of 7 7/12/2013

238 Work Experience clarification and correction report Clever Devices

239 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information Table 1: Evaluation Matrix Work Experience Clever Devices update 2a. Implemented CAD/ /AVL system ear(s) installed Replaced an older CAD/AVL system Fleet size 2b. Implemented CAD/AVL systems for public transit agencies that manage streetcarr or light rail. ear(s) installed fleet size of the light rail or streetcar 2c. Implemented a single sign-on feature for the on-board subsystems ear(s) installed CAD/AVL Farebox head signs Automatic vehicle announcement system fleet size fixed-route buses GRTC Richmond, VA MBTA/M Bosto MA commuter rail GRTC Richmond, VA OC Transpo Ottawa, Ontario PSTA St. Petersburg FL MBCR on, 1022 Original N Sound Transit Seattle, WA commuter rail WRTA Worcester, MA Clever Devices Ltd. CTA Chicago, IL 2003 in progress 1750 WMATA Washing- DC ton, OC Transpo Ottawa, PSTA St. Petersburg WMATA Washing- ton, WRTA Worcester, Ontario FL DC MA in progress 2013 PSTA WMATA St. Washing- OC Transpoo Petersburg ton, Ottawa, Ontario FL DC AVL - since 1997 CAD/AVL in On-board CAD/AVL only progress Ob-board CAD/AVL only MBTA/MBCR Boston, MA Sound Transit Seattle, WA AVL only 4 85 commuter rail commuter rail GRTC Richmond, VA Update WRTA Worcester, MA 2013 N 7 46 CTA Chicago, IL 2003 N 8 in progress Page 2 of 8 7/12/2013

240 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information 2d. Implemented real-time information ear(s) installed IVR system and number of calls handled on an average weekday Number of passenger advisory signs (PAS) installed website text messaging mobile phone apps fleet size 2e. Implemented yard management system ear(s) installed number of bus depots fixed-route bus fleet size 2e. Implemented onboard vehicle component monitoring system ear(s) installed fixed-route bus fleet size GRTC Richmond, VA WMATA Washington, DC Note: ard Management in progress System from Ubisense PSTA WMATA GRTC Richmond, New ork City Transit St. Petersburg Washing- ton, WRTA Worcester, CTA Chicago, VA NCT FL DC MA IL on going 2010 since PSTA St. Petersburg FL WRTA Worcester, MA CTA Chicago, IL GRTC Richmond, VA 2010/ PSTA P St. Petersburg FL (1000) WRTA Worcester, MA CTA Chicago, IL Note: ard Management System from Ubisense Clever Devices (Smartard) 13 CTA Chicago, IL Page 3 of 8 7/12/2013

241 Work Experience clarification and correction report INIT

242 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information Table 1: Evaluation Matrix Work Experience INIT update 2a. Implemented CAD/ /AVL system ear(s) installed Replaced an older CAD/AVL system Fleet size 2b. Implemented CAD/AVL systems for public transit agencies that manage streetcarr or light rail. ear(s) installed fleet size of the light rail or streetcar 2c. Implemented a single sign-on feature for the on-board subsystems ear(s) installed CAD/AVL Farebox head signs Automatic vehicle announcement system fleet size fixed-route buses CUMTD Champaign Urban, IL 2004 N 109 TriMet Portland, OR in progress 49 CUMTD Champaign Urban, IL C-TRAN Van- couver, WA GRT Kitchener Ontario N N N RTD Metro Denver, Houston, CO TX in progress Original RT ork Region, Ontario 400 DART Dallas, TX RT GRT ork Kitchener Region, Ontario Ontario in progress 400 INIT Innovations in Transportation, Inc. TransLink Vancouver, Portland, BC OR in TriMet 2011 progress N TransLink Vancouver, BC RTD Denver, CO in progress TriMet Portland, OR in progress CUMTD Champaign Urban, IL Update RTD Metro DART Denver, Houston, Dallas, CO TX TX in progress C-TRAN Vancouver, WA 8 TriMet RTD Portland, Denver, OR CO in in progress progress Page 2 of 8 7/12/2013

243 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information 2d. Implemented real-time information ear(s) installed IVR system and number of calls handled on an average weekday Number of passenger advisory signs (PAS) installed website text messaging mobile phone apps fleet size 2e. Implemented yard management system ear(s) installed number of bus depots fixed-route bus fleet size 2e. Implemented onboard vehicle component monitoring system ear(s) installed fixed-route bus fleet size LVB Leipzig, Germany GRT Kitchener Ontario CUMTD Champaign Urban, IL 2004 C-TRAN Van- GRT RT ork couver, Kitchener Region, WA Ontario Ontario Rotterdamse Elektrische Tram RET, Nertherland RT Richmond Hill, Ontario TransLink Vancouver, BC CUMTD Champaign Urban, IL 2004 C-TRAN Vancouver, WA GRT Kitchener Ontario RT ork Region, Ontario Rotterdamse R LVBB Leipzig, Germany in progress No real-timee vehicle tracking Elektrische Tram RET, Nertherland No real-time r vehicle tracking GRT Kitchener Ontario RT Richmond Hill Ontario TransLink Vancouver, BC Page 3 of 8 7/12/2013

244 Work Experience clarification and correction report Trapeze

245 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information Table 1: Evaluation Matrix Work Experience Trapeze update 2a. Implemented CAD/ /AVL system ear(s) installed Replaced an older CAD/AVL system Fleet size 2b. Implemented CAD/AVL systems for public transit agencies that manage streetcarr or light rail. ear(s) installed fleet size of the light rail or streetcar 2c. Implemented a single sign-on feature for the on-board subsystems ear(s) installed CAD/AVL Farebox head signs Automatic vehicle announcement system fleet size fixed-route buses Dallas Area Rapid Transit DART Dallas, TX Zurich, Switzerland VIA Metropolitan Transit, San Antonio, TX Southwest Ohio Regional Transit Authority (SORTA) Original Trapeze Software Group, Inc. Dallas Area Rapid Transit DART Dallas, TX Zurich, Switzerland VIA Metropolitan Transit, San Antonio, TX 1997 N Southwest Ohio Regional Transit Authority (SORTA) Update Page 2 of 7 7/12/2013

246 Broward County Transportation Department RFP V P1 - Computer-Aided Dispatch (CAD)/Automated Vehicle Locator (AVL) System Replacement with Single Sign-On and Real-Timee Information 2d. Implemented real-time information ear(s) installed IVR system and number of calls handled on an average weekday Number of passenger advisory signs (PAS) installed website text messaging mobile phone apps fleet size 2e. Implemented yard management system ear(s) installed number of bus depots fixed-route bus fleet size 2e. Implemented onboard vehicle component monitoring system ear(s) installed fixed-route bus fleet size ork Region Transit RT ork Region, Ontario 2011 Coast Mountain Bus Company and TransLink Vancouver BC Minneapolis METRO Southwest Ohio Regional Transit Authority (SORTA) Note: ard Management system from Ubisense Regional Trans- portation Commi- ssion s RTC Lass Vegas, NV Kansass City Area Trans- Authority KCATA portation Torontoo Transit Commission TTC Toronto, ON ork Region Transit RT ork Region, Ontario (5000) Minneapolis METRO Southwest Ohio Regional Transit Authority (SORTA) Coast Mountain Bus Company and TransLink Vancouver BC N 6 N 6 N Regional Trans- Commi- portation ssion RTC Las Vegas, NV Kansas City Area A Trans- Authority KCATA portation Toronto Transit Commi- TTC Toronto, ON ssion Page 3 of 7 7/12/2013

247 Work Experience Clarification and Correction reports are not intended to be used on their own to evaluate the vendors work experience. They are to supplement the information provided in the vendors proposals as well as the reference validation reports.