Annual Report

Size: px
Start display at page:

Download "Annual Report 2011-12"

Transcription

1 Annual Report A new Legal Advice Clinic for South London Real benefit to the local community Real benefit to our students Real benefit to other universities LSBU Legal Advice Clinic

2 2 In 2011, London South Bank University opened a new Legal Advice Clinic on Borough Road where trained law students working under the supervision of practising solicitors provide free, face-to-face legal advice to the general public. Our principal aims were to: A new Legal Advice Clinic for South London Establish a legal advice service which would deliver a tangible benefit to the local community; Develop students practical knowledge of the law in context in order to enhance their skills and employability; and Provide a basis for developing a teaching and learning resource for other universities. The following report describes our impact upon the local community, our student volunteers and other universities in our first year of operation. Alan Russell Solicitor Clinic Director Dr John Russell Solicitor-Advocate Deputy Clinic Director 25 June 2012

3 3 The Clinic opened to the public on 28 September 2011 with two weekly daytime drop-in sessions providing generalist legal advice, and one weekly evening appointment session for specialist legal advice in family and housing law provided by volunteer solicitors from local law firms Philcox Gray and Wainwright Cummins. Subsequently, we added evening appointments in employment law, long leaseholder matters and personal injury, with volunteer solicitors from Anthony Gold and Russell-Cooke.

4 4 Real benefit to During 2011, we developed our project and established links with Southwark Legal Advice Network. We recruited 20 law student volunteers through an equal opportunities merit-based application process and provided two days initial training jointly delivered by us and local Citizens Advice Bureau staff. Between September 2011 and May 2012 we were open for 27 weeks and conducted 192 face-to-face client interviews. The vast majority of our Clinic enquiries fell into the standard social welfare law categories.

5 the local community 5 62% of drop-in enquiries were resolved by our generalist advice service and the client could now take action with no immediate need of further legal advice. A further 25% of enquiries were referred to our specialist evening advice sessions. These statistics show that we are running a very busy and effective Clinic. The high resolution figure is important because it means that we are providing a genuinely useful service for the public, which in turn means that our students get a real sense of satisfaction and completion from the work.

6 6 Real benefit to In February 2012, we were highlighted in the Million+ think tank's report on innovative teaching in modern universities, Teaching that Matters, as involving students in a valuable community service while gaining real-world legal experience, developing transferable skills and enhancing their employability prospects. In April 2012, we won a prestigious LSBU Vice- Chancellor's Enterprising Staff Award for our demonstration of enterprise in enhancing the student experience and employability, providing a significant benefit for the local community, and demonstrating a wider significance to other higher education institutions nationwide.

7 our students 7 All our students learn to research reallife legal issues and write professional quality case notes. 85% of students progressed to giving face-to-face advice to clients. 69% progressed to taking initial client instructions - the most challenging stage of the advice process. 92% of students said their practical legal skills were very much improved from taking part in the Clinic.

8 8 Real benefit to With the benefit of a Higher Education Academy Grant, we are currently finalising a page Drop-in Clinic Operational Manual which we have developed with our students over the past nine months. This will be freely released as a teaching and learning resource for other institutions who might wish to develop a similar project. It will be published on the Higher Education Academy website and distributed nationally by LawWorks. In 2012, we have given presentations on our innovative drop-in face-to-face advice model at the HEA Social Sciences Cluster Conference in Liverpool, an LSBU cross-faculty employability conference and the International Journal of Clinical Legal Education Conference in Durham.

9 other universities 9 In February 2013, we will organise a oneday Clinical Legal Education conference on the theme of Form and Funding at which we will present our model and the manual and invite other institutions running innovative clinical projects to share their work. In December 2011, we celebrated our first term and welcomed Simon Hughes MP, Deputy Leader of the Liberal Democrats, MP for Bermondsey and Old Southwark, and Advocate for Access to Education. This also led to the creation of a referral link between his constituency office and the Clinic.

10 10

11 Clinic Our session starts in the week beginning Monday 24 September We will expand our service to meet client demand by adding a third weekly daytime drop-in session and recruiting 33 new student volunteers (a 65% increase on last year). Our webpage will be updated in September with our new hours: If you would like copies of our new client leaflet in September, please us with your postal address at legaladvice@lsbu.ac.uk We are also delighted to welcome Sara Chandler - previously Director of Pro Bono Services at the College of Law - as a new member of Clinic staff. Sara is joining LSBU as a Visiting Professor and will help us in the Clinic, as well as run a regular employability and careers advice session for all LSBU law students.

12 12 London South Bank University Legal Advice Clinic Caxton House Borough Road Southwark SE1 0AA t: e: The Clinic is a member of LawWorks and Southwark Legal Advice Network.

FREE LEGAL SERVICES FIND OUT MORE AT LSESU.COM

FREE LEGAL SERVICES FIND OUT MORE AT LSESU.COM FREE LEGAL SERVICES FIND OUT MORE AT LSESU.COM 1. BAR PRO BONO UNIT Type of support: Legal. A barrister can provide advice, draft certain documents or represent you in any court/tribunal. Barristers cannot

More information

LSBU Leadership Development Strategy

LSBU Leadership Development Strategy LSBU Leadership Development Strategy Leadership has never been more important at LSBU, stakeholder expectations are rising, we urgently need to improve our rating in league tables, resources are tighter

More information

1. Outline the qualifications and training required to become a barrister and solicitor, and describe the work each profession carries out.

1. Outline the qualifications and training required to become a barrister and solicitor, and describe the work each profession carries out. AQA LAW - AS EXAMINATIONS Unit 1 - LAW01 - Law Making and the Legal System THE LEGAL PROFESSIONS BARRISTERS and SOLICITORS 1. Outline the qualifications and training required to become a barrister and

More information

1. To ensure the College desktop virtual environment is appropriately configured to maintain security and optimal performance.

1. To ensure the College desktop virtual environment is appropriately configured to maintain security and optimal performance. JOB DESCRIPTION Job Title: Grade: Hours: Location: Department: Accountable to: Virtual Desktop Engineer Support Grade F 37 hours per week (pro-rata) Framwellgate Moor Campus ICT Job Purpose The holder

More information

Information about cases considered by Case Examiners

Information about cases considered by Case Examiners Information about cases considered by Case Examiners Information for nurses and midwives who have been referred to the Nursing and Midwifery Council s (NMC s) Case Examiners Introduction 1 This means someone

More information

The Chancery Bar Litigant in Person Support Scheme ( CLIPS ) PROTOCOL Central London County Court

The Chancery Bar Litigant in Person Support Scheme ( CLIPS ) PROTOCOL Central London County Court The Chancery Bar Litigant in Person Support Scheme ( CLIPS ) PROTOCOL Central London County Court The Scheme 1. The scheme provides on the day advice and advocacy for unrepresented parties in the Chancery

More information

Background information on WCABx and the CAB Service

Background information on WCABx and the CAB Service Background information on WCABx and the CAB Service For further information please contact: Office Manager / PA to Chief Executive Wandsworth CABx 2 nd Floor Katherine Low Settlement 108 Battersea High

More information

DELIVERING OUR STRATEGY

DELIVERING OUR STRATEGY www.lawsociety.org.uk DELIVERING OUR STRATEGY Our three year plan 2015 2018 >2 > Delivering our strategy Catherine Dixon Chief executive Foreword Welcome to our three year business plan which sets out

More information

1. Application Form & Monitoring Form 2. Job Description and Person Specification 3. Guidelines for Applicants 4. Organisation Summary

1. Application Form & Monitoring Form 2. Job Description and Person Specification 3. Guidelines for Applicants 4. Organisation Summary Our ref: PM Your ref: Date: 19 May 2014 Dear Applicant Re: Employment Solicitor/Caseworker Thank you for your interest in this post. I am pleased to enclose: 1. Application Form & Monitoring Form 2. Job

More information

Work as part of a committed and passionate team Broaden your legal knowledge Provide advice to older people who are at risk of elder abuse

Work as part of a committed and passionate team Broaden your legal knowledge Provide advice to older people who are at risk of elder abuse Work as part of a committed and passionate team Broaden your legal knowledge Provide advice to older people who are at risk of elder abuse PO Box 16013 Melbourne VIC DX 128 Melbourne Tel +61 3 8636 4400

More information

Court of Protection INJURY & NEGLIGENCE SPECIALISTS

Court of Protection INJURY & NEGLIGENCE SPECIALISTS Court of Protection INJURY & NEGLIGENCE SPECIALISTS Injury & Negligence Our solicitors have given our son a quality of life we never thought possible. He now has the security for a brighter and happier

More information

The Presidential Year Plan - Trends For 2014

The Presidential Year Plan - Trends For 2014 COUNCIL 10 December 2014 Item 10 Classification Public Purpose For noting PRESIDENTIAL UPDATE The Issues This paper presents an update on my activities since taking office in July 2014 with a particular

More information

Drop-in Legal Advice Clinic. Director s Manual 1st Edition

Drop-in Legal Advice Clinic. Director s Manual 1st Edition Drop-in Legal Advice Clinic Director s Manual 1st Edition CONTENTS Preface and acknowledgments 4 I. INTRODUCTION Why run a face-to-face drop-in advice clinic 6 II. THE CLINIC SERVICE Levels of Advice 10

More information

Volunteer Management Plan Template

Volunteer Management Plan Template Resource cprgroup.com.au 1. Introduction 3 1.1. Purpose 4 1.2. Structure 4 1.3. Implementation 4 2. Current Volunteer Portfolios 4 3. Other Volunteer Portfolios to Create and Fill 5 4. Recruiting Volunteers

More information

Addendum to CHANGE MANAGEMENT PROPOSAL: Learning and Teaching Centre and ACUOnline. (Version Three 17 March 2010)

Addendum to CHANGE MANAGEMENT PROPOSAL: Learning and Teaching Centre and ACUOnline. (Version Three 17 March 2010) Addendum to CHANGE MANAGEMENT PROPOSAL: Learning and Teaching Centre and ACUOnline (Version Three 17 March 2010) IMPLEMENTING RECOMMENDATIONS FOLLOWING THE REVIEW OF THE LEARNING AND TEACHING CENTRE IN

More information

EPSOM COLLEGE CAREERS BULLETIN

EPSOM COLLEGE CAREERS BULLETIN AUTUMN 2015 The aim of the Epsom College Careers Bulletin is to circulate information on courses, work experience, taster days and other ways of boosting your university and job applications in the future

More information

JOB DESCRIPTION: SUPERVISING IMMIGRATION SOLICITOR

JOB DESCRIPTION: SUPERVISING IMMIGRATION SOLICITOR LGAL PRACTIC UNIT JOB SCRIPTION: SUPRVISING IMMIGRATION SOLICITOR epartment Reporting to irect reports Location Start date Salary / AL Hours of work Job purpose and role Legal Practice Unit (LPU) irector

More information

Leaving a Gift to LSBU in Your Will

Leaving a Gift to LSBU in Your Will Leaving a Gift to LSBU in Your Will Thank you for considering a legacy to LSBU. Whether these funds enable new projects or enable us to maintain existing activities into the future, they will make a significant

More information

Job Pack. Appointment of Investigators. Information for candidates. Job Description. Person Specification

Job Pack. Appointment of Investigators. Information for candidates. Job Description. Person Specification Job Pack Appointment of Investigators Information for candidates Job Description Person Specification Information for candidates Location 2 Marsham Street, Westminster. Please note that to work in this

More information

Complaints, Comments & Compliments Policy

Complaints, Comments & Compliments Policy Complaints, Comments & Compliments Policy 1. INTRODUCTION We welcome our customers views and will use them to improve our services. The purpose of this policy is to provide a framework for dealing with

More information

By Ellen Krakow Suffolk Pro Bono Project Coordinator Nassau Suffolk Law Services

By Ellen Krakow Suffolk Pro Bono Project Coordinator Nassau Suffolk Law Services Pro Bono Attorney of the Month Lewis A. Silverman By Ellen Krakow Suffolk Pro Bono Project Coordinator Nassau Suffolk Law Services The Suffolk Pro Bono Project is pleased to honor Professor Lewis A. Silverman

More information

JOB DESCRIPTION. 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial Teacher Education (ITE)

JOB DESCRIPTION. 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial Teacher Education (ITE) JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Art Education 2. HRMS REFERENCE NUMBER: HR14486 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial

More information

Law Degrees. Find your spotlight. Top London Modern University for overall satisfaction with all Law courses (all modes)

Law Degrees. Find your spotlight. Top London Modern University for overall satisfaction with all Law courses (all modes) Law Degrees Legal Advice Clinic at London South Bank University Find your spotlight Top London Modern University for overall satisfaction with all Law courses (all modes) National Student Survey (2013)

More information

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer (MA Special Educational Needs)

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer (MA Special Educational Needs) JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer (MA Special Educational Needs) 2. HRMS REFERENCE NUMBER: HRMS/13233 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Faculty of Education & Children s Services, Department

More information

Capitalise - London s Debt Advice Partnership Terms of Reference

Capitalise - London s Debt Advice Partnership Terms of Reference Capitalise - London s Debt Advice Partnership Terms of Reference Vision and objectives Capitalise, London s Debt Advice Partnership, aims to reduce debt and financial exclusion in London by improving people

More information

Information for Prospective Volunteers

Information for Prospective Volunteers Information for Prospective Volunteers May 2012 35 Beach Street, Frankston Phone: 9783 7284 Information for Potential Volunteers 2012 1 CONTENTS Who We Are 3 What We Do 3 Board of Management 3 Opening

More information

STEM Learning Assistant

STEM Learning Assistant STEM Learning Assistant Recruitment Pack STEM Learning Assistant Term Time Only Contents: 1. Principal s Letter 2. About the Sponsor 3. Job Description 4. Person Specification 5. Information for Candidates

More information

Bar Council training scheme for Chinese lawyers. Information for applicants

Bar Council training scheme for Chinese lawyers. Information for applicants The Bar Council of England and Wales Bar Council training scheme for Chinese lawyers Information for applicants 1. Background The Bar Council training scheme (BCTS) for Chinese lawyers offers a unique

More information

A National Agenda on Volunteering: Beyond the International Year of Volunteers. An IYV legacy

A National Agenda on Volunteering: Beyond the International Year of Volunteers. An IYV legacy A National Agenda on Volunteering: Beyond the International Year of Volunteers An IYV legacy Funded and supported by the Australian Government Department of Families, Community Services and Indigenous

More information

COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY

COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY DOCUMENT STATUS SCOPE Unclassified This policy sets out Genesis Housing Association's approach to managing complaints from customers. This policy does not cover

More information

Health Committee information

Health Committee information Health Committee information This leaflet is for nurses and midwives who have been referred to our Health Committee because an allegation has been made against them and, after initial investigation, we

More information

Supervise the MOSAIC legal practice Advocate for access to services Advise pro-bono lawyers on legal issues Join a dynamic and growing organisation

Supervise the MOSAIC legal practice Advocate for access to services Advise pro-bono lawyers on legal issues Join a dynamic and growing organisation Supervise the MOSAIC legal practice Advocate for access to services Advise pro-bono lawyers on legal issues Join a dynamic and growing organisation PO Box 16013 Melbourne VIC DX 128 Melbourne Tel +61 3

More information

Newman Students Union. Recruitment Pack. Development Manager. October 2015

Newman Students Union. Recruitment Pack. Development Manager. October 2015 Newman Students Union Recruitment Pack Development Manager October 2015 Welcome to Newman SU! Newman SU is a very special students union. We ve the very best attributes of a small and specialist students

More information

international centre for advancing the legal protection of seafarers SEAFARER FACT FILE Using Lawyers

international centre for advancing the legal protection of seafarers SEAFARER FACT FILE Using Lawyers international centre for advancing the legal protection of seafarers SEAFARER FACT FILE Using Lawyers Using Lawyers As a seafarer, you may need to consult a lawyer in the course of your employment if you

More information

Market Research Data Analyst Market Research Office

Market Research Data Analyst Market Research Office Market Research Data Analyst Market Research Office Closing date 17 August 2014 Ref: R140248 Contents About Aston University Welcome from Professor Helen Higson Job description Person specification Salary

More information

GUIDELINES ON POSITION TITLES

GUIDELINES ON POSITION TITLES GUIDELINES ON POSITION TITLES Overview Objectives Guiding Principles and Approach Relevant Terms Guidelines Responsibilities and Authorities Cross References Further Assistance 1. Overview These guidelines

More information

Your guide to Using a solicitor

Your guide to Using a solicitor www.lawsociety.org.uk 1 Most of us need expert legal help at some time in our lives. Some of the most common issues are to do with buying a house, getting a divorce or making a will. But you might also

More information

JOB DESCRIPTION. POST: Lecturer/Senior Lecturer in Forensic Psychology DATE: September 2015. FACULTY: Humanities and Social Sciences

JOB DESCRIPTION. POST: Lecturer/Senior Lecturer in Forensic Psychology DATE: September 2015. FACULTY: Humanities and Social Sciences JOB DESCRIPTION POST: Lecturer/Senior Lecturer in Forensic Psychology DATE: September 2015 FACULTY: Humanities and Social Sciences POST NO: HSS-J25 START DATE: December 2015 SALARY RANGE: Lecturer Grade

More information

The Fostering Network 2006 Managing Allegations and Serious Concerns About Foster Carers Practice: a guide for fostering services.

The Fostering Network 2006 Managing Allegations and Serious Concerns About Foster Carers Practice: a guide for fostering services. 1 foreword The role of foster carers is a unique and challenging one. They look after some of our most vulnerable children, 24 hours a day, and it is essential that they are properly supported. The way

More information

Librarian/Resource Centre Manager

Librarian/Resource Centre Manager Librarian/Resource Centre Manager Information for Applicants February 2014 Librarian/Resource Centre Manager Introduction Thank you for your interest in this post which has arisen due to the retirement

More information

Faculty of Environment Institute for Transport Studies. University Academic Fellow Big Data and Transport Modelling

Faculty of Environment Institute for Transport Studies. University Academic Fellow Big Data and Transport Modelling Faculty of Environment Institute for Transport Studies University Academic Fellow Big Data and Transport Modelling With a vision and drive to develop a prestigious internationally competitive research

More information

Helping more people by investigating more complaints about the NHS. September 2013

Helping more people by investigating more complaints about the NHS. September 2013 Helping more people by investigating more complaints about the NHS September 2013 Helping more people by investigating more NHS complaints In 2012-13 We resolved 15,944 enquiries about the NHS 12,175 3,770

More information

How To Appoint An Attorney In Scotland

How To Appoint An Attorney In Scotland ADULTS WITH INCAPACITY (SCOTLAND) ACT 2000 A Guide to making a Power of Attorney Contents 1 2 3 4 Introduction What is a Power of Attorney? Creating a Power of Attorney Further Assistance p3 p4 p5 p11

More information

Working Families, Cambridge House, 1 Addington Square, SE5 0HF

Working Families, Cambridge House, 1 Addington Square, SE5 0HF Title Location Hours Report to About the organisation Terms & Conditions JOB DESCRIPTION & PERSON SPECIFICATION Employment Lawyer /Advice Service Manager (Interim 6 month position initially) funded by

More information

Skills Gaps and Career Progressions in the Legal Advice Sector

Skills Gaps and Career Progressions in the Legal Advice Sector Working Together for Advice Skills Gaps and Career Progressions in the Legal Advice Sector Version 1.4 Prepared by Elaine Sauve 50 Tavistock Avenue Ampthill Bedfordshire MK45 2RY Tel/fax: 01525 404252

More information

Legal help: where to go and how to pay

Legal help: where to go and how to pay Legal help: where to go and how to pay Standard Note: SN/HA/3207 Last updated: 7 March 2005 Author: Angela Rushbrook Home Affairs This note sets out information about where to go to seek legal help or

More information

Northern. Law Awards 2015 PROPERTY SOLUTIONS. Title Sponsor. Thursday 11th June 2015 The Biscuit Factory. Winner s Guide

Northern. Law Awards 2015 PROPERTY SOLUTIONS. Title Sponsor. Thursday 11th June 2015 The Biscuit Factory. Winner s Guide Northern Law Awards SOLUTIONS 2015 PROPERTY Title Sponsor Thursday 11th June 2015 The Biscuit Factory s Guide 1 HOME OF THE CON29DW We re the North East s provider of the CON29DW Drainage and Water enquiry

More information

PERSONAL INSOLVENCY PRACTITIONERS INFORMATION

PERSONAL INSOLVENCY PRACTITIONERS INFORMATION PERSONAL INSOLVENCY PRACTITIONERS INFORMATION THIS DOCUMENT IS IN DRAFT FORM AND IS PUBLISHED BY THE INSOLVENCY SERVICE OF IRELAND TO INDICATE THE NATURE OF THE REGULATIONS THAT MAY APPLY TO PERSONAL INSOLVENCY

More information

Fairfax County Listening Project: Strengthening Nonprofits. Community Meeting March 7, 2011

Fairfax County Listening Project: Strengthening Nonprofits. Community Meeting March 7, 2011 Fairfax County Listening Project: Strengthening Nonprofits Community Meeting March 7, 2011 Discussion Timeline Welcome Presentation of Listening Project Findings Discussion of Project Findings Dialogue

More information

ABOUT LOUGHBOROUGH UNIVERSITY LONDON

ABOUT LOUGHBOROUGH UNIVERSITY LONDON ABOUT LOUGHBOROUGH UNIVERSITY LONDON BUSINESS DEVELOPMENT MANAGER JOB REF: REQ15456 JULY 2015 As part of the University s ongoing commitment to redeployment, please note that this vacancy may be withdrawn

More information

Verdict. Issue 5 Spring 2012 Southampton Law School

Verdict. Issue 5 Spring 2012 Southampton Law School Issue 5 Spring 2012 Southampton Law School Verdict Many senior lawyers in the UK and worldwide started their careers at Southampton Law School. Our degree programmes combine academic education from staff

More information

People making decisions for you

People making decisions for you An easy read fact sheet People making decisions for you What you need to know about people making decisions for you. The Mental Health Act Code of Practice People making decisions for you Keys facts ÁÁ

More information

Within this pack or online (www.wsfc.ac.uk under Job Opportunities) you will find:

Within this pack or online (www.wsfc.ac.uk under Job Opportunities) you will find: Post: Temporary, 16-24 hours per week, term-time only for 2 terms This is a temporary post for 16-24 hours per week, preferably divided over three days, although 2 or 4 days could be considered. The post

More information

A Guide to Resolving Issues or Making a Complaint

A Guide to Resolving Issues or Making a Complaint A Guide to Resolving Issues or Making a Complaint If you are unhappy with the treatment or service you receive from the NHS you are entitled to make a complaint, have it considered, and receive a response

More information

We are a full service law firm and our areas of practice are:

We are a full service law firm and our areas of practice are: HHL Group comprises Hampson Hughes Solicitors, a personal injury law firm and Cassell Moore, a professional services law firm. We operate out of Edward Pavilion, Albert Dock and provide legal services

More information

Indigenous Enterprise Legal Assistance scheme

Indigenous Enterprise Legal Assistance scheme Indigenous Enterprise Legal Assistance scheme Information for solicitors INTRODUCTION The Law Society of NSW and the NSW Indigenous Chamber of Commerce have partnered to deliver the Indigenous Enterprise

More information

INFORMATION, ADVICE AND GUIDANCE (IAG) POLICY

INFORMATION, ADVICE AND GUIDANCE (IAG) POLICY INFORMATION, ADVICE AND GUIDANCE (IAG) POLICY Lead Responsibility Head of SM&PD Approved by Version 2012/13 Date of approval Effective from September 2012 Date of next review 2015/16 Policy applicable

More information

The NCAOC Access and Visitation Program

The NCAOC Access and Visitation Program The NCAOC Access and Visitation Program Administration In North Carolina, the Division of Social Services (DSS) Child Welfare Services Section, Community-Based Programs, administers the Federal Access

More information

Employee Relationship Management Improving Performance by Understanding Your Employees

Employee Relationship Management Improving Performance by Understanding Your Employees Loyalty Employee Relationship Management Improving Performance by Understanding Your Employees Ipsos MORI provide leading edge employee research and consultancy services. Over the last 40 years we have

More information

Achieving for Child Adoption Support Guarantee London Borough of Richmond upon Thames

Achieving for Child Adoption Support Guarantee London Borough of Richmond upon Thames Achieving for Child Adoption Support Guarantee London Borough of Richmond upon Thames 1. Background For those children who cannot return to their birth families we strive to provide safe, secure and loving

More information

Parents Welcome Address

Parents Welcome Address Parents Welcome Address 21 September 2013 Elgar Concert Hall Bramall Music Building Learning & Teaching at Birmingham Professor Jeff Bale Pro-Vice-Chancellor (Education) History 1825 Medical School Founded

More information

Advocacy Assistant NHS Complaints Advocacy Service

Advocacy Assistant NHS Complaints Advocacy Service Advocacy Assistant NHS Complaints Advocacy Service JOB DESCRIPTION Post: Hours: Location: Accountable to: Pay: Advocacy Assistant 22 hours per week York Office or Home Based, although the role will require

More information

An evaluation of the Victorian Secondary School Nursing Program Executive summary

An evaluation of the Victorian Secondary School Nursing Program Executive summary An evaluation of the Victorian Secondary School Nursing Program Executive summary State Government of Victoria Primary and Community Health Branch An evaluation of the Victorian Secondary School Nursing

More information

Customer ser vices. Help us improve our services with your comments, compliments concerns and complaints. With all of us in mind

Customer ser vices. Help us improve our services with your comments, compliments concerns and complaints. With all of us in mind Customer ser vices Help us improve our services with your comments, compliments concerns and complaints A short guide to the customer services team and how we can provide you with support and information

More information

Draft Special Educational Needs (SEN) Code of Practice: for 0 to 25 years

Draft Special Educational Needs (SEN) Code of Practice: for 0 to 25 years Draft Special Educational Needs (SEN) Code of Practice: for 0 to 25 years Statutory guidance for organisations who work with and support children and young people with SEN October 2013 Contents 1 Introduction

More information

Education. gre.ac.uk/education

Education. gre.ac.uk/education Education MA Specialisms: Leadership and Management, E-Learning, Higher Education, Literacy, Special Educational Needs, Youth and Community, Early Years, Childhood, International. gre.ac.uk/education Why

More information

OVERVIEW AND SCRUTINY COMMITTEE 6th November 2012

OVERVIEW AND SCRUTINY COMMITTEE 6th November 2012 SICKNESS POLICY PRE-SCRUTINY SHORT, SHARP REVIEW GROUP FINAL REPORT Relevant Portfolio Holder Portfolio Holder Consulted Relevant Head of Service Ward(s) Affected Non-Key Decision Councillor Phil Mould,

More information

ANNUAL REPORT ON ADOPTION ACTIVITY 2012-2013

ANNUAL REPORT ON ADOPTION ACTIVITY 2012-2013 London Borough of Bromley Education, Care and Health Services Children s Social Care ANNUAL REPORT ON ADOPTION ACTIVITY 2012-2013 CONTENTS 1. Bromley Adoption Agency 2. Bromley Adoption Team 3. Children

More information

Job description HR Advisor

Job description HR Advisor Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and

More information

Customer Service Cluster Manager

Customer Service Cluster Manager London Borough of Camden JOB PROFILE Cluster POSITION TITLE: cluster manager DIRECTORATE: Culture and Environment DIVISION: Culture and customer service JOB FAMILY: SERVICE: service GRADE: PO6 REPORTS

More information

Local Authority Adoption Services. London Borough of Hillingdon Adoption Service 855 Uxbridge Road Hayes Middlesex UB4 8HZ

Local Authority Adoption Services. London Borough of Hillingdon Adoption Service 855 Uxbridge Road Hayes Middlesex UB4 8HZ Local Authority Adoption Services London Borough of Hillingdon Adoption Service 855 Uxbridge Road Hayes Middlesex UB4 8HZ 30th November and 1st and 2nd December 2004 Commission for Social Care Inspection

More information

A training contract with TWM Solicitors LLP

A training contract with TWM Solicitors LLP A training contract with TWM Solicitors LLP Professional and personable. About us At TWM Solicitors we can trace our roots back over 200 years, and we are looking to build on these solid foundations by

More information

The national voice for local authority law and governance

The national voice for local authority law and governance The national voice for local authority law and governance www.lawingov.org.uk Contents Becoming a local government lawyer 4 Why be a lawyer in local government? 4 What is local government? 5 Types of

More information

APPENDIX A. Invitation to Tender Specification for Welfare and Debt Advice Services

APPENDIX A. Invitation to Tender Specification for Welfare and Debt Advice Services APPENDIX A Invitation to Tender Specification for Welfare and Debt Advice Services Section 1 Service Specification Service Welfare and Debt Advice Services Period 1 st July 2016 30 th June 2019 1. Purpose

More information

Careers and Employability Service

Careers and Employability Service Careers and Employability Service Statement of Service for students and recent graduates The University Careers and Employability Service (CES) provides a range of impartial information, advice, guidance

More information

Appointment details Fixed Term Post Student Placement Co-ordinator (EAS)

Appointment details Fixed Term Post Student Placement Co-ordinator (EAS) Appointment details Fixed Term Post Student Placement Co-ordinator (EAS) Closing date: 26 January 2014 Ref: R140008 Contents About Aston University Welcome from Helen Higson, Deputy Vice-Chancellor Job

More information

Bring your plans to life. Delivered by:

Bring your plans to life. Delivered by: Bring your plans to life Delivered by: Welcome to the Clare Business School Welcome to the Clare Business School, an exciting new initiative bringing together a refreshing mix of education, enterprise,

More information

Best Interests Assessor Senior Practitioner

Best Interests Assessor Senior Practitioner Job Title: Best Interests Assessor Senior Practitioner Job Grade: Band 5 Directorate: Adults, Health and Community Wellbeing The Role Job Reference Number: P02163 To assist with the quality checking and

More information

Complaints. It is also important to learn from complaints in order to prevent or minimise the risk of similar problems happening again.

Complaints. It is also important to learn from complaints in order to prevent or minimise the risk of similar problems happening again. 6 Complaints Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.

More information

SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK

SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK 1 CONTENTS Page Contents 2 Useful numbers 3 Who are we? 4 Becoming a resident with us: Getting a property 5 Moving in 6-7 Getting help:

More information

Dealing with Debt. How to petition for your own bankruptcy

Dealing with Debt. How to petition for your own bankruptcy Dealing with Debt How to petition for your own bankruptcy Contents 1. Where can I get advice about bankruptcy? 2. What are the alternatives to bankruptcy? 3. How do I petition for my bankruptcy? 4. How

More information

Awarding Institution: UCL Institute of Education, University College London

Awarding Institution: UCL Institute of Education, University College London PROGRAMME SPECIFICATION MA Applied Linguistics Awarding Institution: UCL Institute of Education, University College London Teaching Institutions: UCL Institute of Education, University College London Name

More information

Team Leader Job Profile

Team Leader Job Profile Team Leader Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep a register of

More information

HSF Assist Providing support and advice when it is most needed

HSF Assist Providing support and advice when it is most needed HSF Assist Providing support and advice when it is most needed Welcome to your new HSF Assist service - part of your health cash plan cover. HSF Assist provides you with unlimited access to a variety of

More information

clinical negligence collaborative law commercial dispute resolution commercial property company & commercial contentious wills and probate education

clinical negligence collaborative law commercial dispute resolution commercial property company & commercial contentious wills and probate education clinical negligence collaborative law commercial dispute resolution commercial property company & commercial contentious wills and probate education employment family law housing mediation personal injury

More information

How to make a claim for benefits

How to make a claim for benefits GUIDE TO BENEFITS How to make a claim for benefits This is a basic guide to benefit entitlements; please ensure that you discuss with your Resettlement Officer before you make a claim for benefits. You

More information

Central and North West London NHS Foundation Trust Improving our Adult Community Mental Health Services in North West London (NWL)

Central and North West London NHS Foundation Trust Improving our Adult Community Mental Health Services in North West London (NWL) Central and North West London NHS Foundation Trust Improving our Adult Community Mental Health Services in North West London (NWL) We are redesigning our adult community mental health services in NWL.

More information

Homeless Persons Legal Clinic Lawyer (1.0 EFT) Recruitment Pack

Homeless Persons Legal Clinic Lawyer (1.0 EFT) Recruitment Pack Homeless Persons Legal Clinic Lawyer (1.0 EFT) Recruitment Pack SECTION 1: INTRODUCTION PILCH is a leading Victorian, not-for-profit organisation which is committed to furthering the public interest, improving

More information

Deputy Head of Records

Deputy Head of Records University Offices Deputy Head of Records Academic Division (assigned to Student Registry) 1 Student Registry This role is within the Student Registry of the Academic Division. The Student Registry has

More information

Strathclyde Business School DBA Handbook 2014/15

Strathclyde Business School DBA Handbook 2014/15 Strathclyde Business School DBA Handbook 2014/15 1 Welcome to Strathclyde Business School (SBS) I am delighted to welcome you to the SBS DBA programme, which I hope will prove to be a challenging and rewarding

More information

Dealing with Debt. How to petition for your own bankruptcy

Dealing with Debt. How to petition for your own bankruptcy Dealing with Debt How to petition for your own bankruptcy Contents Where can I get advice about bankruptcy? What are the alternatives to bankruptcy? How do I petition for my bankruptcy? How much will it

More information

LONDON BOROUGH OF EALING ADOPTION SERVICE STATEMENT OF PURPOSE 2014-2015

LONDON BOROUGH OF EALING ADOPTION SERVICE STATEMENT OF PURPOSE 2014-2015 LONDON BOROUGH OF EALING ADOPTION SERVICE STATEMENT OF PURPOSE 2014-2015 Carolyn Fair May 2011 Updated February 2014 1 Introduction 1.1 The London Borough of Ealing, through the power delegated to the

More information

Sample questions for a development audit

Sample questions for a development audit 12-00 Sample questions for a development audit These questions demonstrate the scope of issues you should consider if you want to evaluate your fund development program. Often a development audit is conducted

More information

Marketing Masters courses for professionals. MA Marketing MSc International Marketing MSc Marketing Communications

Marketing Masters courses for professionals. MA Marketing MSc International Marketing MSc Marketing Communications Marketing Masters courses for professionals MA Marketing MSc International Marketing MSc Marketing Communications NO1 Ranked for student satisfaction for marketing courses in London by National Student

More information

Management of Excess Teaching Service

Management of Excess Teaching Service Management of Excess Teaching Service Last updated 6 August 2015 MANAGEMENT OF EXCESS TEACHING SERVICE CONTENTS PAGE OVERVIEW... 2 CONSULTATION... 3 IDENTIFICATION... 5 REDEPLOYMENT/CAREER TRANSITION SUPPORT...

More information

BUILDING A BETTER FUTURE.

BUILDING A BETTER FUTURE. BUILDING A BETTER FUTURE. Coates Hire Graduate Program The Coates Hire 2015 Graduate Program is a three-year program tailored to fast-track your successful career within an iconic Australian company. CONTENTS

More information

How To Write A Resource Programme

How To Write A Resource Programme (Draft) Mobilisation Stage Communications, Research and Consultation Plan Project name Resource Programme Release Draft Date: June 2005 Author: Owner: Client: Document Number: Will Gardiner Programme Manager

More information

BETHLEM & MAUDSLEY HOSPITAL SCHOOL COMPLAINTS PROCEDURE

BETHLEM & MAUDSLEY HOSPITAL SCHOOL COMPLAINTS PROCEDURE 1 BETHLEM & MAUDSLEY HOSPITAL SCHOOL COMPLAINTS PROCEDURE For the purposes of this policy a complaint is an expression of dissatisfaction made either orally or in writing and formally received by Southwark

More information

Applicant and Opponent Surveys 2007 Summary of Findings

Applicant and Opponent Surveys 2007 Summary of Findings Scottish Legal Aid Board Applicant and Opponent Surveys 2007 Summary of Findings Introduction 1. This paper provides a summary of findings from the 2007 Applicant and Opponent surveys. The overarching

More information

National Centre for Universities and Business Introduction to NCUB & Opportunities for early career researchers

National Centre for Universities and Business Introduction to NCUB & Opportunities for early career researchers National Centre for Universities and Business Introduction to NCUB & Opportunities for early career researchers Aaron Porter NCUB - origins Wilson Review of Business-University Collaboration (2012) The

More information