Predictable Onboarding/Offboarding

Transcription

1 Predictable Onboarding/Offboarding Automated Service Delivery by Eddie van Ravesteijn Eddie_v_R 2015 RES SOFTWARE ALL RIGHTS RESERVED 1

2 Importance of Good Onboarding Better New Hire Engagement Improve the employee experience on their first day Increased New Hire Productivity New employees hit the ground running on Day 1 with the equipment they need and the right access to the right services even before they start. Self service empowers them to get additional resources to make them more productive immediately Enhanced Human Resources (HR) Productivity Automation streamlines processes, helping HR regain productivity and eliminate oversights Increased Retention Rates Ensure new hires are equipped with the tools needed to succeed. Provide a culture that is built on innovation, automation, and self service 2

3 Poor Off boarding = Huge Security Threat Protect the corporate vault and reduce security threats Study shows employees were able to access former employer s computer system & network after departure of employees had the ability to access data continued after they left the company creating a data security risk of those employees actually accessed the system as their credentials still worked had access to the system one week or longer after leaving 3

4 Challenges in the Marketplace HR under CEO Scrutiny 4 IT s still viewed a cost center

5 Today s IT Challenges & the Employee Lifecycle OnBoarding Moves & Management IT Support Off Boarding / Deactivation 5

6 Simplify & Secure Onboarding & Off boarding Automating IT Service Delivery throughout the Employee Lifecycle Employee s First Day o Get the services they need on Day 1, Automated and qualified New Assignments, Moves, Changes o o Need additional services or having IT issues? Go to the RES IT Store for intuitive self-service Employee Departure o All IT services no longer in scope can be automatically returned to the business & IT, ensuring security, compliance and cost savings 6

7 The Automated, Intuitive Service App Store RES ONE Service Store AUTOMATION Qualify Identity Warehouse AUTOMATION Unsubscribe / Return Secure Adapt Request Subscribe / Deliver Automation Packs ITSM, PCLM MDM Virtualization SaaS, IaaS 7

8 RES ONE Service Store User-friendly portal delivers an instant, 24/7 IT experience for Employees, IT, and the Business 8

9 RES Software for Security & Compliance Type of Organization Savings Achieved with RES Software (Actual Results) Intuit Software Technology Healthcare/Social Services Canadian Bank Connexxion - Transportation Reduced the time to set up (Exchange acct, , etc.) a new employee from 3-5 days to just a few minutes Spent $35 per employee to off-board. Reorganization required laying off 4K employees $140K was saved Uncovered that onboarding time could be reduced from 2-3 weeks to just 1 day 1.5 FTEs just to manage onboarding process. Today, those resources are allocated to other IT initiatives 9 UK Law Firm On-boarding new employees is done via a 70-page script, executed by IT, which takes from 1 to 2 hours to complete, per person. Today it s fully automated and easily performed by HR.

10 ONE Service Store = Reduced IT Costs & Improved Security Reduced service desk calls by 43% Fast, efficient & secure employee on/offboarding Ability to meet compliance requirements effortlessly We realized that we needed something more than just an identity management product. RES is the only solution that gives us ALL the functionality we were looking for in one integrated product. 10

11 RES IT Store not only increases efficiency for IT and is a seamless mechanism for end-user self service, but it helps enable the paradigm shift to user-oriented service delivery, unshackled from the device-centric desktop tools. 11