Matching the right property to the right people

Transcription

1 Matching the right property to the right people

2 Professional, knowledgeable, honest and hard working. I have 100% confidence that my properties are in the best hands... John Millar, Landlord CREATING CONFIDENCE Renting through Murray & Currie was great; they listened to what I wanted, spent time with me and made the whole experience a pleasant one. I ll rent with them again Derek Lynch, Tenant

3 MAXIMISING YOUR PROPERTY S POTENTIAL We are a leading residential property manager and letting specialist for Edinburgh and Central Scotland. Our experience in matching the right people with the right property keeps our occupancy rates consistently close to 100% across our broad range of properties. Since 2008, our commitment to quality has seen the business grow rapidly - managing almost 1000 properties and experiencing steady growth year on year. Our professional and experienced team has grown with our portfolio, allowing us to maintain the commitment to clear communication and prompt action that has been the cornerstone of our success. Landlords dissatisfied with service from other companies continue to bring their business to us, valuing our commitment to client relationships and our professional service. Connected with leading property companies, solicitors and estate agents, we have the right relationships in place to keep pace with changes in the industry and to provide expert advice and support to our clients. Tel: [email protected]

4 WHY CHOOSE MURRAY & CURRIE? Your property represents a considerable investment. It needs a safe pair of hands, with expertise, insight and a track record of reliability in property management. At Murray & Currie, we ve built our business on an understanding of landlord s needs; investing in services which add value for our customers - like our dedicated maintenance team who offer a rapid response, competitive rates and a first-class standard of work. Easy to get to, our stylish city centre offices are the ideal showroom for your property, located just off George Street in Edinburgh s central boutique retail quarter. A comfortable and spacious environment with friendly, informed staff, the Murray and Currie offices are designed to provide that all important first impression for prospective tenants. At the technical level, our business knowledge is built into bespoke management software; developed to comprehensively oversee management, accounting, administration and marketing for your property. This means that your Manager has every detail about your property on hand and is up to date at all times. THE RIGHT PEOPLE Whether you re an individual landlord seeking a trusted partner to manage your property, or a large organisation with a complex portfolio, we guarantee the same commitment, personal attention and quality of service to all our customers. Our team make it a priority to be available for meetings at times to suit you and our property management packages can be tailor made to suit the demands and expectations of any landlord. Commitment, professionalism and the highest operating levels come as standard and we aim to meet all landlord s requests with a can-do attitude. For tenants, we operate with the same flexibility; arranging out-of-hours viewing times to maximise your property s exposure. Current Market Conditions Rental Reviews Maintenance Forecasts and Predictions Accounts Refurbishments Performance As a client, we encourage monthly meetings to report on the day to day running of your managed property, keeping you advised of any important matters and updating you on: Tel: [email protected]

5 TRUED PARTNERSHIPS, TANGIBLE BENEFITS We ve built successful relationships with a range of trusted providers to help ensure that you premises are well looked after and that all statutory obligations are met. Greenstone Energy Solutions Ltd work in partnership with Murray and Currie to ensure landlords fulfil their legal obligations in terms of property safety checks. Greenstone Energy s engineers are multi skilled therefore allowing them to carry out Gas, Electrical and Fire safety checks in one visit to minimise disruption to tenants. Greenstone Energy are members of the Gas Safe Register, NICEIC approved electrical contractors, Fire Protection Association Gas Safety Checks Electrical Portable Appliance Testing (PAT) Electrical Periodic Inspection Reports (PIR) Fire Extinguisher Inspections Smoke Alarm Installation & Inspection CO Alarm Installation & Inspection Fixed Price Central Heating Service Contracts Boiler Breakdown, Service & Installation Plumbing & Electrical Repair & Installation THE RIGHT RELATIONSHIPS Landlord or tenant, expert advice, guidance and support is always available from our approachable, professional team. 28 Thistle Street, Edinburgh EH2 1EN

6 DEDICATED MAINTENANCE TEAM Creating Confidence is central to everything we do at Murray & Currie. Confidence for tenants that they are renting desirable and wellmaintained properties that meet their needs; and a trusted partnership with landlords that simplifies and adds value to letting their property. Ensuring that all maintenance needs are attended to swiftly, professionally, cost-effectively and to the very highest standards is essential to what we do. To guarantee delivery of the best service possible, we operate our own dedicated maintenance team of multi-skilled professionals, working to maintain our highest standard for all our clients. IN Touch with the Industry IN Tune with your needs At Murray & Currie, we dedicate time to ensuring our people maintain a cutting-edge understanding of the property business. Staying up to speed with the latest legislation and working tirelessly to uphold our commitment to professional service, our team make knowledge a priority. Our conveniently located city centre offices make it simple for landlords to meet with their Property Manager and for tenants to come in and make enquiries about their rental needs. Located next to fashionable George Street, our window displays attract many enquiries from potential tenants passing by and are an essential complement to our extensive online presence. Our properties are managed efficiently, professionally and enthusiastically by Murray & Currie and that combination gives us 100% peace of mind -David & Dennis Hegharty, Landlords Tel: [email protected]

7 MAXIMUM EXPOSURE 99% of property searches start online, which is why it s important that our website looks as good as our city centre premises. As the first port of call for many prospective tenants, we ve invested a great deal of time and energy to ensure our site puts the right information front and centre in a simple, user-friendly way. From conducting a property search right to fast-tracking a maintenance issue, our website is a vital tool for connecting with prospective and existing tenants, 24 hours a day, seven days a week. Connected to our specialised systems, information is updated seamlessly and quickly. We re connected to every leading national property portal online giving you maximum exposure. Citylets, the UK s leading portal provides regular statistics which compare our success with market leaders, inspiring confidence that we routinely outperform our competitors. BETTER CONNECTED Recognising the power of partnership, we ve ensured that Murray & Currie has connections with all leading property portals, ensuring that your property gains maximum exposure to potential tenants. From the UK s leading property search portal CityLets, to s1homes.com, rightmove and a host of other leading suppliers; properties listed on our own website enjoy linked exposure through the best online property sites, connecting your property with the widest possible market. 28 Thistle Street, Edinburgh EH2 1EN

8 All kinds of Properties From luxury homes to well appointed flats and student-friendly accomodation, our broad portfolio encompasses properties to suit every tenant. Our cross-market experience allows us to better understand the needs of landlords, whether they own a portfolio of properties or that one key rental investment. Make an appointment to meet with a member of our specialist team and find out more about how Murray & Currie can help you manage the letting of your property with complete peace of mind. Tel: [email protected]

9 Excellence as Standard The Purple Standard is Murray & Currie s commitment to the very highest levels of professionalism and customer care. It applies both to landlords and tenants and contains a list of firm commitments from us, to you. THE PURPLE ANDARD O U R C O M M I T M E N T T O T E N A N T S O U R C O M M I T M E N T T O L A N D L O R D S We will be on time for appointments THE PURPLE ANDARD Your property will be professionally cleaned and presented to the highest standard for you moving in We will give your property maximum exposure through our national and international letting portal partners, as well as through our own website and network of contacts Gas, electric and council tax bills will be set up and changed into your name prior to moving in On moving in to your property you will receive that day; 1. Copy of signed lease agreement and AT5 2. Inventory 3. Gas and electric meter readings will be documented 4. Copy of gas safety certificate 5. Copy of energy performance certificate 6. Copy of P.A.T certificate 7. Tick box to confirm hard wire smoke alarm is installed and has been tested 8. You will be furnished with our 24 hour emergency contact number We will accompany every potential tenant on all viewings We will contact you at least once per week with updates and feedback on all viewings when your property is empty and being marketed We will reference every tenant We will act on your behalf and always be at the cutting edge and share our advanced knowledge of the residential sales and letting market with you All maintenance issues will be handled and acted upon quickly and efficiently We will adapt our business to adjust to new climates and challenges that the market throws at us On departure from your property you will receive a check out inspection and report where any cleaning or deductions that will occur from your deposit will be highlighted We will inspect your property within the first month of your new tenant moving in and send you a detailed report, thereafter your property will be inspected at least every 4 months and again you will receive a detailed report We will return your deposit within 10 working days wherever possible We will take all maintenance reporting and act on them the same day. We will consult you on all maintenance prior to carrying out any work and get authorisation from you We will be delighted to assist you find a new property if you outgrow, are given notice (conditions apply) or simply fancy a change! We will check out your property at the end of each tenancy and present the property back to you for your own use or for a new tenancy in the similar condition we received the property from you We are fully committed to furnishing you with the best customer service and best selection of residential property in Edinburgh; we are fully committed to providing you with THE PURPLE ANDARD We aim to exceed your expectations, we aim to furnish you with THE PURPLE ANDARD Signed; Signed; Richard Murray Steven Currie Richard Murray Steven Currie 28 Thistle Street, Edinburgh EH2 1EN

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11 Experience Energy Professionalism Reputation Passion Enthusiasm Communication Commitment Knowledge

12 Matching the right property to the right people Tel: Thistle Street, Edinburgh EH2 1EN