Letting and Property Management

Transcription

1 Letting and Property Management

2 About Us A professional, Letting and Property Management service for non-resident and UK resident buy-to-let investor landlords. We provide flexible, innovative, and efficient solutions for all landlords. We cover all areas in London with a particular focus on regions where rental demands are strong. We pride ourselves in securing tenants quickly and keeping landlords informed at all times. Management is at the forefront of what we do and where we excel. We are constantly improving our services to keep up with modern demands. Our aim is to provide landlords with peace of mind, making sure their investment is working hard and tenants enjoy living at the property. Owning an investment property is, in most cases, a business decision, not an emotional one. A property without professional and active management can significantly underperform affecting the rental yield and long term value. An overseas landlord trying to manage their own property will find it extremely time consuming and difficult. Why choose us? Professional and experienced staff Access to our advanced online property management and accounts system (see Using the Online Portal) Access to the best property listing websites in the UK Comprehensive marketing with professional photography and floor plans Competitive fees for letting and property management Focused letting service with occupancy rates in excess of 95% Centralised system with one point of contact for all your properties Constant upgrades and investment in technology Encourage transparency and honesty Constant communication with landlords Constantly looking to find ways to optimise landlords investment value

3 Area We Cover Access to all key residential locations is possible from our central London office. Enfield Barnet Harrow Haringey Waltham Forest Redbridge Hackney Hillingdon Ealing Brent Kensington & Chelsea Hammersmith & Fulham Camden Westminster Islington City Tower Hamlets Newham Barking and Dagenham Havering Southwark Greenwich Hounslow Lambeth Bexley Richmond upon Thames Wandsworth Lewisham Kingston upon Thames Merton Bromley Sutton Croydon It is essential that we cover all regions of London. Landlords and property owners need to rely on us to let and manage their property wherever it may be in London. Our knowledge and skill at marketing property enables us to offer a complete regional solution.

4 Letting your Property Over 90% of our landlords are overseas buy-to-let investors. The process Rent appraisal We will inspect the property, research the market and provide a weekly rental figure Market the property to secure a tenant (see Choosing the Tenants) Negotiate report all offers and advise on the best one to accept Conduct an in depth tenant referencing process AST draw up the tenancy agreement and guarantor documents if necessary Secure the deposit and the first month s rent in advance Register the deposit with an approved Government scheme Prepare an inventory and check-in the tenant Inform all the relevant utility companies of new tenants details Arrange cleaning where necessary Handover keys to the new tenants Oversee the on-going rental collection Handle any tenancy renewals and negotiate rent increase Serve Legal Notice if the tenant or landlord does not want to renew Organise the inventory check-out Collect keys and return the deposit (see Managing your Property) Re-market 2 months before end of tenancy Our landlords are based in all areas of the world; the common factor is they own investment property in London. Recently we have seen considerable interest from landlords in Singapore, Hong Kong, China and Malaysia. Letting a property from abroad is difficult and time consuming. Without local knowledge and market information, wrong decisions can be made which will cost you money and time. Our expertise will give you peace of mind and enable you to achieve optimal return on your investment.

5 Managing Your Property Total dedication and attention to detail. Having let your property it is important the property is managed efficiently. A landlord needs to be sure the tenants are moved in correctly, utilities are transferred and deposits secured. The on-going management can be time consuming, washing machines break, boilers fail and certificates need to be renewed. The smooth management of any property is constant. This task is not possible if a landlord is non-resident or if they are out of location. Handover and inspect (snagging) of newly purchased property Hold a float in case of an emergency Arrange outgoing payments to contractors and third parties Arrange and organise all repairs and maintenance Organise regular quarterly inspections Manage any void periods and refurbishment supervision Collect and distribute landlord post Manage late rent payment and recovery of outstanding rent Arranging electrical and gas safety inspections, EPC (if not current, arrange for a new Energy Performance Certificate) Arranging cleaning before handover (if necessary) Key holding service Oversee all Safety Regulations Gas appliance safety Electrical Safety Smoke Alarms and Carbon Monoxide Alarms Furniture and Furnishings Regulations Manage the end of tenancy procedure Serve correct termination notice Prepare the dilapidations report Advise on any deposit deductions Complete tenancy termination process Maintenance 24-hour call out service Dedicated management team to deal with all issues Redecoration and updating where required

6 Choosing the Tenants Making the right decision is key. Choosing the best tenants for a property is a skill. Whilst we are keen to make sure your property is let quickly, choosing a bad tenant can be costly and time consuming. We take all the necessary references and make sure the tenants can afford the rent. A good reference from a previous landlord and employer is worth a lot. Financial references are about affordability. It is vital to be ready to reject a tenant as well as accept one. A poor reference is an indicator. Whilst a guarantor s document is sufficient to cover rent for a student or young person, it is generally not considered to be acceptable for a tenant in work who simply cannot afford to rent. Conduct accompanied viewings Taking a holding deposit Completing an offer letter with all tenant requests clearly outlined Negotiating the best deal for the landlord Professional tenant and guarantor referencing Advising on the outcome of the referencing reports

7 Marketing your Property Photography and floor plans are a must. The aim and immediate focus is to appraise the property and make sure it is correctly presented to attract the best tenants. Excellent marketing is vital. We use the best photographs and where possible always have professionally drawn floor plans. Over 80% of all first impressions are made via the internet. Potential new tenants will often overlook a property when looking online if the photography is poor and if there is no floor plan. Use all our contacts with relocation agencies and corporate companies Accompanied viewings Weekly update to all landlords on marketing activities Erect a TO-LET board where possible We regularly update our landlords on the marketing process and advise them on any necessary preletting repairs or issues that may affect the marketing process. Marketing and strategic advice Arrange an Energy Performance Certificate ( EPC ) Ensure that Gas and Electrical Certificates are in place Organise a Floor Plan Organise a comprehensive portfolio of photographs Prepare an e-brochure Your property is uploaded to all major internet portals Rightmove, zoopla, needaproperty, primelocation 71% of all initial enquiries via internet portal* *source Rightmove 2013

8 Using the Online Portal Access online. All landlords and tenants receive access to our online portal. The system has been exclusively developed enabling us to deliver a management service that far exceeds other systems. For both landlords and tenants there is an overview of the tenancy. It is then possible to drill further down to see all the supporting documents and other key information. We also use an advanced electronic signature system for all legal contracts and other key documents. Our online statements showing all financial entries, income and expenditure are invaluable. Managing utilities, completing dilapidation reports and delivering 24/7 access to the landlord online statements means a property can be managed in real time and landlords can make financial decisions immediately... the future of property management... Landlords can Access our online management system See and update their own details View electronic statements and invoices updated daily a complete financial solution See all related documents Check financial details Read comments and updates See the overview of the current tenancy See the property documents Look over utility readings See all key holder information See photos of the property See comment history Tenants can See an overview of the tenancy See all tenancy related documents See the utility transfer history See keyholder information See comment history

9 Financial Control The need to be accurate, exact and dependable. Managing client money is an exact process. No room for errors. All charges are posted on the landlord account prior to payment. This means we never pay or process a charge without the landlords knowledge. Accurate handling of client money is the backbone of our business success Strict rent collection procedure Accurate management of client money Landlord visible bills awaiting payment Manage monies held on account for future bill payments Taxation NRL-1 HMRC Rental Income Tax Exemption Rent Arrears or Breach of Covenant Deposit Handling Insurance Detailed real-time and monthly online statement (via the online portal) Consents Mortgage approval and sub-letting consent Insurance consent Leaseholder consent

10 Red Door Furnishing Furniture adds value. Red Door Furnishing offers a one-stop furniture solution for overseas landlords. The furniture packs are comprehensive and thoughtfully designed to attract quality tenants while maximizing the income generated from the apartment. The items are durable, easy to maintain and meet insurers safety standards. There are two furnishing solutions: outright purchase and lease. Each has its own advantages and enables Red Door to offer landlords the right package for their needs. Leasing reduces upfront expenditure and for little effort guarantees the property is perfectly presented at all times. With outright purchase, Red Door will tailor and design the furniture pack that suits the property and oversee delivery and installation. Repair, maintenance, removal, replacement and storage services are available if required at additional cost.

11 Contact Us Our Offices We serve landlords across the globe; some with significant time differences. Our head office is in London. London Based in Shepherds Bush, a few minutes walk from the famous Westfield shopping centre and less than 2 miles from Hyde Park. All key residential locations are all within easy reach from this office. We also manage all client accounts, lettings and property management issues from one centralised location. Hong Kong Located in the heart of Hong Kong s business district we can manage our expanding business across Asia. With the majority of our clients based in this region it is important we can meet and discuss issues in local time. With a 7 8hr time difference to the UK having an experienced property professional based in Hong Kong is vital. London Office +44 (0) [email protected] Lettings [email protected] Property Management [email protected] Accounts [email protected] Hong Kong office [email protected]

12 Delivering success across London For more information, contact us or visit our website