An Econocom Group company. Your partner in the transi4on towards Mobile IT

Transcription

1 An Econocom Group company Your partner in the transi4on towards Mobile IT

2 A few key figures mobile terminals integrated annually 200 M of telecom expenses managed mobility support 4ckets processed annually assets managed 140 employees 15 years of experience

3 Why adopt a mobility strategy? AN ESSENTIAL INFORMATION SYSTEM TRANSFORMATION To adapt to the consumerisa4on of IT To increase performance through increased produc4vity To reduce the risk of shadow IT Tradi4onal IT Single- OS Business terminals only Applica4ons related to business Execu4on of projects in months/years Radical shiu caused by new usages associated with mobility Mobile IT Mul4 OS Consumer terminals as soon as they hit the market Applica4ons related to usage, even restricted Execu4on of projects in days/ weeks

4 COMPLEX ISSUES Implemen4ng a mobility strategy involves tackling issues which are as wide- ranging as they are complex: Mee4ng user expecta4ons Requirements related to the con4nuous development of mobile technologies Convergence des usages professionnels et personnels Managing technical complexity Solu4on compa4bility with the exis4ng infrastructure Speed and regularity of technological progress Ensuring data security Data from the IS/terminal/in transit IS access control for terminals Controlling costs related to new usages Défini4on of consump4on thresholds Roaming control Accommosa4ng legal constraints Protec4on of employees personal data Liability related to terminal ownership

5 tackles all of these issues DESIGNING THE MOBILITY STRATEGY DEPLOYING THE MOBILE INVENTORY OPERATING THE MOBILE INVENTORY MANAGING & OPTIMISING TELECOM COSTS «We design your mobility solu2on and take care of its opera2on»

6 A 360 SERVICE OFFERING Telecom Expense Management Inventory Audi4ng Consul4ng Exper4se Digital Mobility Services Provides an end- to- end offering which can be tailored as. closely as possible to the needs of each and every one of its customers. Recycling Procurement IS integra4on Management Security and configura4on In- workshop prepara4on Deployment This offering draws on con2nuously updated dual exper2se in telecoms ans mobility. Mobility Service Desk Change

7 AN ECOSYSTEM OF INNOVATIVE PARTNERS Digital Mobility Services develops numerous partnerships with the most innova2ve soexare builders ans publishers in an effort to con2nue mee2ng the needs of its customers in the best possible way.

8 DESIGN services Building the most suitable mobility solu2on for the needs and the organisa2onal structure of our customers Auditing Infrastructure technical audit Telecoms financial audit : equipment inventory contract inventory cost inventory Consul4ng Studies and analyses : business needs (workshops) consumer OS within companies benefits, impacts and risks Recommenda4ons: technological solu4ons op4misa4on of telecom costs Financial forecas4ng Expertise Automa4c terminal benchmarking Embedded diagnos4c and problem- solving tools Defini4on of a customised master Automa4c OS account crea4on Customised and automated integra4on solu4on 2012 É N E R G Y / E N V I R O N M E N T Building a mobility strategy Challenges related to consumer terminals Impact of business/personal usage Mobility as a driver for innova4on Best prac4ces for op4mising equipment support and opera4on

9 DEPLOYMENT services Deploying an inventory of custom mobile terminals while ensuring user acceptance Procurement SI integra4on In- workshop prepara4on Supply of hardware : Smartphones, phablets, tablets Accessories (covers, keyboards, ets ) SIM cards Stock EMM (MDM )architecture design Integra4on of the solu4on into the environment (directory, messaging, PKI, inventory, TEM) D é f i n i t i o n d e s p o l I cies Crea4on of user accounts (Apple ID, Google ID, etc ) A p p l i c a t i o n of the master to the terminals : Pre- series produc4on (pilot) Industrialisa4on of produc4on suitable for : Project mode ( ) Ad hoc ( one at a 4me ) Deployment : 5,000 smartphones/all over France/6 months / T R A N S P O R T Enabling staff in the field to access passenger informa4on in real 4me Customisa4on of terminals for each user Individual handover (30 minutes on average) to help the user when first using the terminal

10 DEPLOYMENT services Déploiement Change Customisable packaging Customisable delivery : s e cu re personal handover Delivery tracking C o m m u n i c a t i o n and scheduling Terminal Quick Start Guide A s s i sta n c e for user on- site during deployment Training on how to use the terminal : i n d i v i d u al group Sa4sfac4on survery 2013 AUTOMOTIVE INDUSTRY Equipping sales forces with a digital tool for the launch of the new vehicle range Deployment of 1,500 tablets in 30 minutes In- workshop prepara4on of terminals with crea4on of Apple IDs for 10 different stores (10 different na4onali4es) Delivery via armoured trucks

11 OPERATION services Opera2ng the mobility solu2on implemented while ensuring user sa2sfac2on Mobility Service Desk L 1 / L 2 / L 3 Single customer portal : Incidents, requests, developments Services, terminals, subscrip4ons and SIM, EMM (MDM) Customisa4on : Dedicated no./4me slot/languages ITSM (IT service ) tool Security and configura4on Management of the EMM solu4on and real- 4me consump4on policy user and group applica4on 2012 BANKING/INSURANCE Offering a turnkey mobility service Inventory : 5,000 tablets/3,000 laptops and printers 4 user groups SPOC : L2 support Ad hoc supply of equipment Maintenance flows Service subscrip4on web portal Maintenance Recycling Failure/breakage/theU/loss Spare stock Customisable packaging and delivery method Re p o r t i n g Recovery and buyback of old mobile inven4ry Recycling

12 MANAGEMENT & OPTIMISATION services Managing the en2re telecom inventory while op2mising expenses One- stop shop : of requests; upda4ng of the inventory and the catalogue On- site or remote Repor4ng Operator bills HR database EMM data 2014 É N E R G Y Managing the telecom inventory and op4mising financial of expenses Inventory Data integra4on 30 million in telecom expenses/25,000 assets Full TEM scope : landline/mobile/data Réalloca4on of costs Budget forecas4ng Repor4ng Budget Telecom cost Billing control and op4misa4on Detec4on of billing discrepancies Credit note request Op4misa4on recommenda4ons order/analysis/control/con4nuous op4misa4on/inventory / user support Internal TEM tool : TACTEM Contract Demand Contract template Contract life cycle Pricing catalogue Customisa4on of valida4on workflows Order monitoring Quote

13 A FEW DEFINITIONS, if necessary TEM (Telecom Expense Management) Consumerisa7on of IT A market trend since the 2000s whereby products are now primarily created to meet consumer needs. This directly contrasts with the original trend where hardware was produced for military and business use. BYOD, CYOD and dual persona are results of this phenomenon. Dual Persona Use of a terminal for clearly separated dual business/personal use via applica4on containerisa4on concepts. Ac4vity related to inventory aiming to op4mise a company s telecom costs. It is supported by a souware solu4on enabling analysis of a telecom inventory and by various services such as billing control and op4misa4on advice. BYOD (Bring Your Own Device) Principle whereby an employee is allowed to use their personal terminal for work purposes. The main challenge for companies is then one of securing the data transi4ng via the terminal. CYOD (Choose Your Own Device) Principle whereby an employee chooses their own business mobile terminal from a catalogue established by their company.. MDM (Mobile Device Management) IT solu4on for managing a mobile terminal inventory (crea4on and implementa4on of security policies, deployment of applica4ons, provision of a messaging service, etc.). EMM (Enterprise Mobility Management) Set of processes and solu4ons aimed at managing the growing number of mobile terminals deployed within a company. Three addi4onal solu4ons support this concept MDM (Mobile Device Management), MAM (Mobile Applica4on Management) and MCM (Mobile Content Management). MAM (Mobile Applica7on Management) Solu4on for close of access rights to applica4ons on a mobile terminal. The applica4on will only open if both the terminal and the context are approved. MCM (Mobile Content Management) Solu4on for managing the informa4on contained on a terminal (authorisa4on, data encryp4on, preven4on of data leaks, etc.). Shadow IT Use of IT solu4ons by employees without the approval, or even the knowledge, of the IT Department.

14 Founded in 2001, Digital Mobility Services, previously named Econocom Telecom Services, supports organisa2ons in their transi2on towards mobile IT. Its unique service offering covers a full range of issues, including designing a mobility strategy, op2mising telecom expenses, and deploying and opera2ng a mobile inventory. Thanks to its con2nuously updated exper2se and its ecosystem of innova2ve partners, Digital Mobility Services is able to implement mobility solu2ons that are perfectly adapted to the needs of each and every one of its customers. In July 2014, Digital Mobility Services was acquired by Digital Dimension, a newly created Econocom Group subsidiary dedicated to cloud- based digital solu2ons for businesses.