PROJECT PORTFOLIO SUITE

Transcription

1 ServiceNow So1ware Development manages Scrum or waterfall development efforts and defines the tasks required for developing and maintaining so[ware throughout the lifecycle, from incep4on to deployment. Development and opera4ons share data across applica4ons and ITIL processes to determine future enhancements or track issues based on actual incidents, problems and changes. Visibility into the development lifecycle is increased and reported across development teams. So1ware Development Many organiza4ons have mul4ple, standalone tools for tracking so[ware development and projects. This results in a disconnect between the enhancements and fixes created by developers; their origina4ng opera4ons; processes of change; incident and problem management; and the eventual deployment of so[ware to produc4on. SDLC can bring all of these workflows together in a single system of record. Easily groom your story backlog and create sprints within the context of your project Accelerate So1ware Delivery Increase planning accuracy with team velocity and story- point es4ma4ons Update and track progress using burn- down charts and progress boards Automa4cally match discovered devices with exis4ng CIs in the CMDB Manage eatures and Defects Manipulate the tasks related to a so[ware release with the release- planning board Map incidents, problems and changes to so[ware products using ServiceNow Configura4on Management Database (CMDB) rela4onal data Control edi4ng and viewing with roles- based access Connect Development eatures to Business Drivers Report on all development projects across organiza4on Transi4on seamlessly between service management and development processes with an intui4ve interface Trace development changes back to origina4ng request or issue

2 Project Por)olio Management (PPM) Improve Visibility Into Projects Create personalized dashboards and 4meline visualiza4ons for execu4ve visibility into projects and project pordolios Maximize efficiency of project execu4on with easy organiza4on of project steps into work queues and mul4ple projects into pordolios Ensure that everyone knows what they need to know with Gane charts, automated no4fica4ons and milestone tracking, and on- demand and scheduled reports Keep Project Teams Informed Consolidate work queues to help resources manage project work in parallel to their day- to- day opera4onal responsibili4es Keep workers and managers in synch with consolidated work queues and an understanding of the status of every task, project and pordolio Provide comprehensive oversight of project resource requests, alloca4ons and availabili4es through integra4on with ServiceNow Resource Management Adapt at the Speed of Business Automa4cally update project 4melines based on task dependencies, milestones and resource availability with interac4ve task and resource alloca4on Improve the ability to explain the value of projects to business decision makers Centralize capture of project requests though a self- service portal in ServiceNow or convert any incident tracked in ServiceNow into a project tracked in ServiceNow with a single click Help the business beeer understand the en4re project pordolio for more informed investment decision making Understanding the complete breadth of IT projects and project pordolios in an enterprise can be challenging. Legacy project and pordolio management systems can add a lot of overhead to tracking resources, 4me sheets, and planning. A dedicated project manager typically has to re- enter informa4on from disparate systems, and it is o[en difficult for individual project contributors to share their knowledge. Project PorNolio Management the next applica4ons: ServiceNow Project Por)olio Management (PPM) delivers a versa4le, scalable approach to managing projects and project pordolios across the enterprise. Leveraging lists, forms, gauges, Gane charts, dashboards and 4meline visualiza4ons, the applica4on helps to manage costs, schedule resources and meet quality standards. It organizes tasks into projects, and projects into pordolios, providing collabora4on, repor4ng and tracking for project planning and business decision- making. Out of the box integra4ons with ServiceNow Demand Management and Resource Management provide a complete program management approach. Contact : marke4ng(a)imakumo.com

3 ServiceNow Resource Management enables project managers and resource managers to create resource plans, request staffing for projects and assign people to specific tasks. It provides a consolidated view of staff availability, alloca4on and capaci4es for all work tracked in any ServiceNow applica4on, including projects, incidents, problems, changes and even custom applica4ons built on the ServiceNow Service Automa4on Pladorm. Resource Management Staffing costs are one of the largest components of any budget, and yet significantly more management effort is expended on infrastructure than on these expensive resources. Effec4ve management of resources and accurate forecas4ng of resource needs are constant challenges at any enterprise. Resource Management delivers total resource visibility to project managers, resource managers, and business execu4ves. It also enables accurate resource forecas4ng. At- a- glance view of planned versus actual resources OpQmize Staff AllocaQon See which resources are available at any given 4me Distribute tasks with an understanding of exis4ng resource workloads Enable anyone on staff to add tasks and view planned work on a calendar View resource u4liza4on with built- in repor4ng and dashboards Match Resources with Requirements Enable more precise alignment of resources with requests using calendars and schedules Provide granular and flexible control over factors affec4ng resource availability, with support for enterprise- defined alloca4ons for administra4ve, opera4onal and planned work Enable BeUer Resource Analysis and orecasqng Analyze resource requirements quickly and easily using integra4on with ServiceNow Project Pordolio Management Show ac4onable, real- 4me resource forecas4ng for all work and projects through integra4on with ServiceNow service automa4on applica4ons

4 Demand Management Inform ExecuQve Investment Decisions Make, manage and validate future investment decisions based on strategic requests from the business Analyze demand trends and opera4onal ac4vi4es over 4me across all products and services Provide Stakeholder Visibility Ensure that the right people can evaluate, score and rank requests, valida4ng the associated business cases with an automated stakeholder register Use 4meline visualiza4ons to show all exis4ng requests across the organiza4on, and configurable bubble charts to enable stakeholders to compare requests based on common metrics such as risk ra4ngs, return on investment, and cost Integrate into Delivery ApplicaQons Centralize request intake, create a single system of record and automate components of the demand process Integrate with delivery applica4ons such as ServiceNow Change Management, So[ware Development Lifecycle (SDLC) and Project Pordolio Management (PPM) With demands filtering in from a mul4tude of sources and delivered via many channels, Business execu4ves o[en cannot access all the informa4on that they need to make informed, strategic investment decisions. And even if they can collect all the data that they need, contras4ng one demand against others can be challenging, as well as ensuring that the right stakeholders are involved in the decision- making process. Configurable bubble charts are dynamically updated as demands are created and assessed the next applica4ons: ServiceNow Demand Management centralizes strategic requests from the business and streamlines the investment decision process for new products and services or enhancements and defect repairs to exis4ng products and services. Demand Management enables the genera4on, development and communica4on of new ideas suppor4ng corporate ini4a4ves to drive and grow the business. The applica4on provides the ability to assess, manage and accurately forecast demand for products and services. Contact : marke4ng(a)imakumo.com

5 ServiceNow is a user acceptance tes4ng (UAT) framework that aligns project teams and business users to a common outcome in the delivery of business services. With ServiceNow, your quality teams can develop and manage test plans from requirements gathered during the life of the project without leaving the context of the project. This creates a more seamless and collabora4ve experience that will drive more efficiencies into your tes4ng processes. Addi4onally, we can help remove the fric4on between your quality teams and the business by replacing manual, 4me- consuming documenta4on with a modern experience for UAT execu4on. ExecuEve level Emeline visualizaeons show demand backlog