Bachelor Module Guide (ITL24) Bachelor Module Guide Process Management CREDITS. Aims and Objectives of this module:

Transcription

1 Bachelor Module Guide 5 CREDITS Bachelor Module Guide Process Management (ITL24) and Objectives of this module: Understand the BPM terminologies, methodologies, techniques, and the global language of processes being used worldwide. Understand what process management is and why is it important to improve business processes before automating them Apply the BPM Implementation by examples and case studies Describe what a process is, what process modeling, analysis and design are, and what process management is. Have an overview of the approach needed to measure processes across an industry. Learn about the identification and classification of processes which are vital in any process driven strategy towards making process thinking a new approach to solving business problems and continuously improving organizational performance.

2 Module Description Module Name Process Management Module Code ITL24 Period Year 3 Phase 2 Block 3 Teacher Gbenga Agbona Address Gbenga.agbona@wittenborg.eu Prerequisite Phase 1 related modules ( ITL) or equivalent Introduction One of the seemingly obvious ways to organize a business would seem to be by process, or how work should and does get done within organizations. Granted, it s not the only reasonable way to organize. Because functions (marketing, accounting, sales, production, research) involve critical skills necessary to make organizations work, that is a useful structure to have within a company. Because customers and products can differ, it s sometimes helpful to organize around different types of customers (consumers versus businesses, for example) or products (hardware versus software in a computer company). Because business conditions sometimes vary across geography, it s often useful in global firms to organize in part around geography (North America, EuropeMiddle EastAfrica, and Asia). No large, complex firm will ever have only one basis for organizational structure. This course is an introduction into Process Management. On the one hand, the course covers many topics and links concepts to concrete technologies. On the other hand, the course provides formal definitions and relates things through meta modeling. This makes it suitable for students of business administration. Goals Understand the BPM terminologies, methodologies, techniques, and the global language of processes being used worldwide. Understand what process management is and why is it important to improve business processes before automating them Apply the BPM Implementation by examples and case studies Describe what a process is, what process modeling, analysis and design are, and what process management is. Have an overview of the approach needed to measure processes across an industry. Learn about the identification and classification of processes which are vital in any process driven strategy towards making process thinking a new approach to solving business problems and continuously improving organizational performance. Chapter 1 How can we demystify business process management? Chapter 2 What is business process management? Chapter 3 Why is it important to improve business processes before automating them? Chapter 4 When should you do BPM what are the main drivers and triggers? Chapter 5 Who should be involved in BPM? Chapter 6 Why are organizational strategy and process architecture important in BPM Chapter 8 What are the critical success factors in a BPM project? Chapter 9 What are the critical implementation aspects for a BPM solution? Chapter 10 Why do you need a structured approach to implementing BPM? Chapter 11 Framework overview Chapter 12 Guidelines on how to use the framework Chapter 13 Organization strategy phase Chapter 14 Process architecture phase Chapter 15 Launch pad phase Chapter 16 Understand phase Chapter 17 Innovate phase Chapter 18 People phase

3 Instruction Study Load Chapter 19 Develop phase Chapter 20 Implement phase Chapter 21 Realize value phase Chapter 22 Sustainable performance phase Chapter 23 Essentials introduction Chapter 24 Project management Chapter 25 People change management Chapter 26 Leadership Chapter 27 BPM maturity Chapter 28 Embedding BPM within the organization 24 Lesson hours 16 Lesson hours 20 Assignments Homework hours 20 Exam and exam preparation hours 60 Literature ( Depending on the length and difficulty of the book ) hours The course uses 300 pages from the book(s) and journal articles where: 300 pages average reading and understanding material 60 Hours Criteria: Difficult reading and understanding material 3 pages per hour Average reading and understanding material 5 pages per hour Easy reading and understanding material 7 pages per hour Total 140 Hours IBA Final Qualification Mapping Teaching Language Teaching Methods Module Lecture and seminar status Testing and assessment European Credits literature Recommended literature Notes: Mapped with numbers 2,8,11 and 18. See the EEG for further reference. English - Classroom lecturing - Case study discussions - Feedback and presentation sessions - Video and film - Discussion sessions - Research Papers Compulsory Written Examination (1) See the EEG for further reference. 5 Business Process Management - Practical Guidelines to successful implementations by John Jeston and Johan Nelis. Butterworth-Heinemann; 2008, ISBN-10: , ISBN-13: Additional literature material and academic journals shall be provided by the lecturer in the class.

4 Module Name Process Management Module Plan Lesson 1 Chapter 1 How can we demystify business process management? Chapter 2 What is business process management? Chapter 3 Why is it important to improve business processes before automating them? Chapter 5 Who should be involved in Business Process Management Chapter 6 Why are organizational strategy and process architecture important in BPM implementation? Give Brief history of business process management Examine the BPM hype cycle Understand what BPM is about. Understand the iceberg syndrome and the concept of Exploring reality Explore change management and performance measurement Understand why is it important to improve business processes before automating Be able to comprehend what Organization strategy and process architecture is Chapters 1 6, Pages 1-27 Lesson 2 Chapter 7 How do you sell BPM technology to the organization? Chapter 8 What are the critical success factors in a BPM project? Chapter 9 What are the critical implementation aspects for a BPM solution? Chapter 10 Why do you need a structured approach to implementing BPM? Chapter 11 Framework overview Understand who is buying BPM technology. Understand who is selling BPM technology. Understand the BPM implementation framework Understand organizational approach to BPM implementations Understand framework phases Understand project essentials Understand process-centric organization Page Lesson 3 Chapter 12 Guidelines on how to use the framework Chapter 13 Organization strategy phase Chapter 14 Process architecture phase Understand why a one approach fits all philosophy does not work Understand how BPM projects are selected? Learn the four scenarios in implementing BPM Understand how to determine which scenario is applicable

5 Understand skipping of a phase Learn the Iterative approach Understand why involve strategy in BPM? Understand organization strategy outputs Organization strategy phase risks What is process architecture? Process architecture output Process architecture phase risks Lesson 4 Chapter 15 Launch pad phase Chapter 16 Understand phase Chapter 17 Innovate phase Understand: Launch pad phase Launch pad phase outputs Launch pad phase risks Understand phase Understand phase outputs Understand phase risks Innovate phase Innovate phase outputs Innovate phase risks Lesson 5 Chapter 18 People phase Chapter 19 Develop phase Chapter 20 Implement phase Understand: People phase People phase outputs People phase risks Develop phase Develop phase outputs Development phase risks Implement phase Implement phase outputs

6 Implement phase risks Pages Lesson 6 Chapter 21 Realize Value phase Chapter 22 Sustainable performance phase Chapter 23 Essentials introduction Understand How to realize Value phase Critical success factors phase outputs phase risks Sustainable performance phase Sustainable performance phase outputs Sustainable performance phase risks Lesson 7 Chapter 24 Project management Chapter 25 People change management Chapter 26 Leadership Understand: Project management risks People change management Step 1: Resistance to change Step 2: Why change and leadership s role? Step 3: Components of the change program Step 4: Getting ready for change Step 5: behavior Step 6: How do you get there? Chapters 24, 25 and 26 Lesson 8 Chapter 27 BPM maturity Chapter 28 Embedding BPM within the organization Understand: BPM maturity Introduction Business process management maturity The BPM maturity model Application of the BPMM model Related work

7 Embedding BPM within the organization Ownership of processes All Chapters

8 Module Evaluation Plan Module Name Process Management Block Type of Evaluation % Weight of Final Module Mark Evaluation 1 3 Written Examination 100% Total mark required for pass 5.5 Total must equal 100% Short explanation There is a short description of this in the Education Guide under Examinations and Evaluation leading to EC Credits. of the exam covers the topics that have been given in the module plan. Teacher explanation: Final mark required for pass:5.5 Notes: Attendance of 75 % of the lecture. If students miss more than 1 lesson in a block of 4 weeks, they can be barred from taking the exam at the Exam week, and will be required to wait until the re-sit at the following block Exam week. After this, the next opportunity will be the following year. Cv