BIS 3106: Business Process Management. Business Process Management Outline

Transcription

1 BIS 3106: Business Process Management Business Process Management Outline Makerere University School of Computing and Informatics Technology Department of Computer Science SEM I 2015/2016 (Makerere University) BIS / 15

2 Course Lecturer Course Lecturer Dr. Joyce Nakatumba Department of Computer Science Consultation: (by appointment) Lecture Times - Monday 2:00pm-4:00pm LLT4A, Wednesday 9:00-10:00am (Practical Hour) - Monday 5:00pm-7:00pm LLT6A, Wednesday 5:00-6:00pm (Practical Hour) (Makerere University) BIS / 15

3 Course Outline This course introduces key concepts and approaches to business process management and improvement. Course Description - Focus of this course is both understanding and designing business processes. - Learn how to identify, document, model, assess, and improve core business processes. - Be introduced to process design principles. - Learn how IT can be used to manage, transform, and improve business processes. (Makerere University) BIS / 15

4 Course Outline Aims and Objectives: (i) equip students with skills for modeling business processes. (ii) equip students with skills for benchmarking business process performance. (iii) equip students with skills for assessing business process performance. (iv) equip students with skills for designing business process improvements. (v) make students understand the role and potential of IT to support business process management. (Makerere University) BIS / 15

5 Course Outline Aims and Objectives: (i) make students understand the role and potential of IT to support business process management. (ii) make students understand how to support business process change. (iii) make students understand different approaches to business process modeling and improvement. (iv) make students understand the challenges and risks concerning business process outsourcing. (v) equip students with skills for using basic business process modeling tools. (vi) equip students with skills for simulating simple business processes and using simulation results in business process analysis (Makerere University) BIS / 15

6 Course Outline Course Learning Outcomes: (i) model business processes (ii) benchmark and assess business process performance (iii) design business process improvements (iv) describe the role and potential of IT to support business process management (v) describe the challenges of business process change (Makerere University) BIS / 15

7 Course Outline Course Learning Outcomes: (i) describe how to support business process change (ii) describe different approaches to business process modeling and improvement (iii) describe the challenges and risks concerning business process outsourcing (iv) use basic business process modeling tools (v) simulate simple business processes and use simulation results in business process analysis (Makerere University) BIS / 15

8 Course Outline (Tentative) Introduction to Business Process Management Processes are Everywhere, Ingredients of a Business Process, The Birth of Process Thinking, The BPM Life cycle Process Identification Focusing on Key Processes, The Designation Phase, The Evaluation Phase Designing a Process Architecture, Identify Case Types, Identify Functions for Case Types, Construct Case/Function Matrices, Identify Processes, Complete the Process Architecture (Makerere University) BIS / 15

9 Course Outline (Tentative) Process Modelling using BPMN Introduction to Process Modelling using Petrinets and WF-Nets Process Modelling using BPMN - Branching and Merging - Exclusive Decisions - Parallel Execution - Rework and Repetition - Information Artifacts - Resources (Makerere University) BIS / 15

10 Course Outline (Tentative) Process Discovery The Setting of Process Discovery - Process Analyst Versus Domain Expert, Three Process Discovery Challenges, Profile of a Process Analyst Discovery Methods - Evidence-Based Discovery, Interview-Based Discovery, Workshop-Based Discovery Process Modeling Method - Identify the Process Boundaries, Identify Activities and Events, Identify Resources and Their Handovers, Identify the Control Flow, Identify Additional Elements Process Model Quality Assurance - Syntactic Quality and Verification, Semantic Quality and Validation, Pragmatic Quality and Certification, Modeling Guidelines and Conventions (Makerere University) BIS / 15

11 Course Outline (Tentative) Quantitative Process Analysis Value-Added Analysis - Value Classification - Waste Elimination - Root Cause Analysis Cause-Effect Diagrams - Why-Why Diagrams - Issue Documentation and Impact Assessment - Issue Register, Pareto Analysis and PICKCharts (Makerere University) BIS / 15

12 Course Outline (Tentative) Qualitative Process Analysis Performance Measures - Process Performance Dimensions - Balanced Scorecard Business process Simulation - Anatomy of a Process Simulation - Input for Process Simulation - Simulation Tools (Makerere University) BIS / 15

13 Course Outline (Tentative) Process Redesign The Essence of Process Redesign Why Redesign? - What Is Redesign?, The Devil s Quadrangle, How to Redesign? - Heuristic Process Redesign, Customer Heuristics, Business Process Operation Heuristics, Business Process Behavior Heuristics - Organization Heuristic, Information Heuristics, Technology Heuristics, External Environment Heuristics The Case of a Health Care Institution - Sending Medical Files by Post, Periodic Meetings, Requesting Medical Files (Makerere University) BIS / 15

14 Course Outline (Tentative) Process Automation Automating Business Processes - Business Process Management Systems - Architecture of a BPMS - The Case of ACNS Advantages of Introducing a BPMS - Workload Reduction - Flexible System Integration - Execution Transparency, Rule Enforcement Challenges of Introducing a BPMS - Technical Challenges - Organizational Challenges (Makerere University) BIS / 15

15 Literature No single book covers course content. Good general books on Business Process Management 1 Mathias Weske (2007) Business Process Management: Concepts, Languages, Architecture (Second Edition). Springer 2 Marlon Dumas, Marcello La Rosa, Jan Mendling and Hajo A. Reijers (2013) Fundamentals of Business Process Management. Springer 3 John Jeston and Johan Nelis (2008) Business Process Management: Practical Guidelines to Successful Implementations. Elsevier (Makerere University) BIS / 15