Incode Court Case Management Software. Improve processes and exceed citizens expectations

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1 Incode Court Case Management Software Improve processes and exceed citizens expectations

2 Empowering Municipal Courts to Efficiently Manage Court Calendars, Scheduling & Reporting From managing overloaded court calendars, processing time-consuming defendant notices, keeping up with ever-changing legislation and responding to increasingly crowded courtrooms and payment windows, Tyler Technologies understands the challenges high-volume municipal, mayor, traffic and justice courts face and has the solution Incode Court Case Management. Municipal courts of all sizes have a unique pace and rhythm, and a set of requirements that are different from those of counties, districts and states. Tyler s Incode Court Case Management software meets that pace and exceeds our clients expectations, in large part due to our commitment to hire and retain professionals with public sector experience, including former clerks, judges and court administrators. What does the depth and breadth of our staff s experience mean to our clients? It means that our solution is specifically designed for the municipal court. It is an effective, robust municipal court software solution. It also means that our team knows how to harness the knowledge we ve acquired from our more than 750 court implementations and incorporate it into our ongoing product development to ensure we deliver the best solution to municipal courts of any size. Since our first installation more than 17 years ago, we ve enjoyed a client retention rate of more than 98% proving that our experience delivers. We meet our clients needs, including successfully responding to changes in court technology and legislation.

3 Who is Tyler Technologies? We recognize the careful consideration that accompanies an investment in a software solution. You want exceptional products, but you also want a strong, stable business partner and with Tyler, named by Forbes Magazine as one of America s 200 Best One-Time License Investment New Product Implementation Quality Current Technology Testing Updates Upgrades Enhancements New Product Development Ongoing Research & Development Small Companies three years in a row, you get both and it means more than simply delivering software and services. Tyler s stability rests in our controlled, carefully executed growth strategy. Today Tyler is the largest company in the U.S. solely serving the public sector. Our financial stability is evident in our debt-free balance sheet, steady revenue growth and transparency found from being publicly traded on the NYSE (TYL). We are committed to municipal courts and through Incode Court Case Management, we create, deliver and support software solutions that make it easier for you to manage your complex, day-to-day court functions. Our passion is empowering our clients to serve the public. And with more than 750 municipal court clients, we still maintain a 98% client retention rate because we do it A Reliable Partner for Life Perpetual licensing protects your investment We promise our clients the latest proven technology and reliable performance; in other words, the maximum bang for their investment dollar from day one, throughout the life of their solution. Continued enhancements and version upgrades are always delivered at no additional cost to our clients. Our engineers continuously and exhaustively evaluate new technologies and integrate the best of them into future generations of our products - and through Tyler s perpetual licensing commitment, you ll never re-buy your software, regardless of technology changes. We understand that every court has unique technology needs, which is why we never mandate upgrades and we never stop supporting the product versions you own ever. Your initial investment will continue to pay off for decades to come. better than anyone else.

4 Empowering Municipal Courts to Efficiently Manage Court Calendars, Scheduling & Reporting Incode can t promise to reduce the number of cases you re faced with, but we can help you to maximize courtroom productivity. From efficient master files that reduce duplication of data entry to powerful search attributes, Incode Court Case Management facilitates data sharing within the court and among other departments, ensuring that courts, public safety and financials are all on the same page. Advanced automated processes flow throughout Incode, easing the repetitive workload in highvolume courtrooms. Effortlessly update and change court dates, create reset letters and change case statuses for multiple cases all at once, from one screen. You can create warrants by groups for nonappearances or past due payments, track court orders for classes and dispose of cases automatically upon completion of deferrals or probation. Flexible Courtroom & Trial Docketing For ultimate control Customize docket views and distributions Live docket for instant case updates in the courtroom Automate after-court processing and reporting Case Management Center Powerful case management Efficient batch processing for court activities and reports Case workflow streamlines review, updating and processing User-friendly security parameters to keep data secure

5 Detailed Reporting That Exceeds Expectations More than 80 standard reports are built into the court system, including all state-mandated reports, reports dockets, warrants, officers, offenses, profiling, statistical and many more. Easily create the exact reports you need with a dragand-drop Reporter Writer to create an unlimited number of custom reports on the fly. Save reports as templates, or use them as one-time exports all without a third party tool. Scheduling Save court s time and reduce court-related overtime Integrate officers schedules so court dates are scheduled when officers are on duty Manage court calendaring schedule only as many trials as you can realistically hear REPORTING Comprehensive reporting for custom analytics and mandatory reporting More than 80 standard reports including all state-mandated reports Easily create custom reports with built-in reporting tools Integrate with Microsoft Word, Excel and other applications

6 Powerful Warrants Management With Incode it has never been easier to manage your warrants and failure to appears they can be issued automatically by Incode or selected and printed individually or in batches along with letters and defendant communications. For further control, users can define an unlimited number of warrant types and create the wording, fees and rules for each. Additionally Incode enables the court to: Track warrants sent to collection agencies and regional databases Print photos directly on warrants Flag cases and defendants for active warrants Clear warrants automatically when payments are made or time is served Track detailed history of warrant activities Create warrant cards for filing purposes Cancel, recall or inactivate a warrant Create numerous warrant reports

7 Robust Payments, Collections and Credits Capabilities Incode s integrated cash collection is powerful and flexible giving users the ability to adjust fees, costs or fines when they enter payments. The user can also enter full or partial payments on one or multiple cases. Cash bonds can be posted to the violator s case, then forfeited or applied to pay the balance due on the citation. Credit can be applied to a case for various types of community service or jail time served. Receipts are printed and numbered for each transaction. Through the use of our unique case status codes, the user can automatically add new fees to a case when the case status is changed. Payments are posted by the system to the proper fees/costs/fines in the order defined by the court. A record is created on each case as to which fees have been paid, the balance of the fees due and any credit that has been applied to the case. With the Cash Collections system, the user can take multiple payments on one receipt with the balance due for each case listed on the receipt. Incode allows you to set security flags on defendants, such as Do Not Accept Checks. Incode provides an interface file for uploading into general ledger systems.

8 Empowering a Paperless Court It may seem like an eco-driven, unsustainable proposition, but a well-planned, thoughtfully executed paperless court case management solution helps high-volume courts meet the time-consuming, expensive burden of a conventional, paper-based court solution through intuitive automation. Rather than relying on interaction with over-flowing paper case files, the paperless court saves hundreds of man hours weekly, reduces expenses and minimizes human error. Content Management: Case files, notices, paper documents and media are electronically filed and archived for easy search and retrieval within Incode Output Processor: Group export notices, letters and reports for electronic distribution and archival Electronic Signatures and Biometrics: Securely capture court and non-court personnel signatures and fingerprints and electronically attach to case files Defendant Notification: Paperless communication tool automatically calls defendants informing them of unpaid citations, warrant notices, appointments and more Citizen Online Access Your citizens are accustomed to using the Internet for a wide variety of financial applications. With Incode, you can offer your citizens the same benefits for their municipal court obligations. They can do an online search, schedule defensive driving, pay their tickets and request deferred adjudication 24/7. This not only gives your citizens flexibility, but reduces foot traffic and shortens lines at your customer service windows.

9 CORE INCODE COURT CASE MANAGEMENT Case Management Scheduling & Dockets MASTER DATA Cashiering & Collections Warrants & Dispositions

10 An Enduring Commitment to Service Service. It is at the core of what you do and it is at the core of what Tyler Technologies stands for. A foundation of leading-edge technology, sound business operations and a service and support offering second to none helps us to provide an outstanding client experience from development all the way to the courtroom. A One-of-a-Kind Community Tyler has a goal to have enthusiastic clients for life. And long-term, enthusiastic clients know our products inside and out. Tyler Community is a unique, web-based program that gives novice and power users, and Tyler subject matter experts, the opportunity to interact on a daily basis. Whether they ask questions about specific features or share new and unique ways for handling common processes, our clients are advocates, part of something bigger than themselves. Tyler Community is your online support portal with discussion boards, expert articles, knowledge base searches, documentation and research engines.

11 Unparalleled Client Services Incode Court Case Management not only gives you a solution with end-to-end services and support, but also a reliable partner for the long term with unmatched customer software support, implementation, training and more. This starts immediately and continues through project implementation and all the years you use Incode. What makes our services different? Our staff: Our dedicated support and training staff are comprised of former clerks, judges and court administrators hired for their skills and for the valuable insights and customer prospective that they bring. Direct phone support: Unlike many software providers, Tyler professionals take your call when you call. We don t take a message and call you back at our convenience. Not only do we answer the phone when you call, but we resolve more than 90% of support calls on the very first call. Accessibility for the way you work: In addition to phone and support, we offer a variety of opportunities for knowledge sharing: web-based live chat, our unique Tyler community and Interactive Training Center. TRAINING AND CONTINUING EDUCATION At Tyler we believe that a well-trained user is an empowered user. We offer many paths to new client and continuing education that help users to gain the most efficiencies and productivity from Incode. New client training: Our expert trainers will be live onsite to provide classroom style and real-life, handson training on new Incode software. Continuing education: We host regional and national user conferences for face-to-face, hands-on training and education. Tyler s Online Training Center: Our clients have full access to live and archived training sessions, webcasts and presentations.

12 Software that thinks like you do. At Tyler Technologies (NYSE: TYL), we have a single mission: enable the public sector to be more efficient, more accessible and more responsive to the needs of citizens. That s what we do. And that s all we do in partnership with more than 9,000 clients, including local government and school offices throughout all 50 states, Canada, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. Tyler Technologies is a leading provider of information management solutions and services for the public sector and Tyler is the largest company in the country solely dedicated to providing software and IT services to the public sector market. Follow us on [email protected] IN-CCM The Tyler logo and design mark are registered trademarks of Tyler Technologies, Inc. 2011, all rights reserved.