CNM. Customer Network Management Portal (For Enterprise Data Customers)-User Manual

Size: px

Start display at page:

Download "CNM. Customer Network Management Portal (For Enterprise Data Customers)-User Manual"

Dominick Newman
10 years ago
Views:

1 CNM Customer Network Management Portal (For Enterprise Data Customers)-User Manual Welcome to the Reliance CNM reporting module features which gives you the necessary visibility to leverage your network infrastructure to the competitive advantage. Mentioned below is the overview of reports available for the CNM class: Reports available Reports available in CNM (MRTG & Others) Bandwidth Utilization Service Availability Ping & Trace Utility Other Basic and Enhanced Reports (Info-vista Portal) On-line TT Creation/ View Reports available in Info vista Bandwidth Utilization Instance Report Latency Packet Loss PE-PE reports CPE-CPE Reports Jitter QOS / COS The above reports are clubbed into the flavours of CNM Class as mentioned below. There are five flavours of CNM Class: Basic : PE to PE Reports Basic +CoS : PE to PE Reports & CoS Reports (PE to PE) Enhanced : CPE to CPE Reports Enhanced+CoS : CPE to CPE Reports & CoS Reports (CPE to CPE) None : No Reports to be shown. TT log as per SLA

Mentioned below is the overview of reports available for the CNM class: Reports available Reports available in CNM (MRTG & Others) Bandwidth Utilization Service Availability Ping & Trace Utility

2 Apart from the above facilities, all the SLA parameters like: Bandwidth Utilization Latency (PE-PE) Packet loss (PE-PE) Will be available only if you had chosen Basic as the CNM class. Further the documents contain the screenshots from the CNM portal which will help you monitoring your services. Login Procedure Post login on to the portal you can should have with you: Login id: alphanumeric string Password: alphanumeric string CAN No: 12 digits Enter the Login ID, Password and CAN

Further the documents contain the screenshots from the CNM portal which will help you monitoring your services.

3 Login Page The login page will consist of the list of the services which are under that CAN Number. Select the service Type to get the network status

4 Customer contact Details When you click Profile the page display will show customer contact Information. You can also edit the contact information.

5 Profile Under this option you can edit profile, Add profile, Change password, change contact information.

6 Procedure to Book the TT: 1. For faster searching of the Subscriber ID of which FT to be booked use Search Service. 2. Search will directly take you to the concern page & reflect the subscriber ID. 3. Then click the subscriber ID & create FT.

7 After selecting the service press the Create TT Tab to create New TT To View the Status of already booked TT press View TT Select the Subscriber ID of which TT to be booked

8 After pressing the create TT tab a page will be open as below in which CAN No. and Subscriber ID will come automatically you need to Put Name, Phone No., select case type and short description about the problem faced on that link and press submit button. Enter Your Name, Phone No. And Select case type from the available options, short Description about the problem Press the Submit Tab

, select case type and short description about the problem faced on that link and press submit

9 In 30 Seconds you will get the TT No.

10 Service detail type This is the list of VPNs under service type MPLS VPN. Choose the VPN for its network status

11 Service Parameter for MPLS VPN On this page you can select among the following service type at the left bottom of the page: Service Availability Bandwidth Utilization Info vista Report Your SLA type: Standard or Premium Check the select icon to see the selected service parameter for chosen link Select the desired Service parameter Service Availability, Infovista

Report Your SLA type: Standard or Premium Check the select icon to see the selected

12 Service Parameter: Bandwidth Utilization Check the select icon to see the selected service parameter for chosen link Select the Service Bandwidth utilization

13 Reports under Bandwidth Utilization The reports shown below consist of Daily - Weekly - Monthly - Yearly graph displaying the Maximum, Average and Current inbound and outbound traffic in Kb/s. Figures in the bracket indicate the Report is refreshed at xx minutes interval

Average and Current inbound and outbound traffic in Kb/s.

15 Service Parameter: Info vista Report Check the select icon to see the selected service parameter for chosen link Select the Service Infovista

16 MPLS VPN: Info vista Report Location of the Services Select the type of report and it is the CNM Class dependent you have opted for.

17 The no of packets having error during reception is almost zero in this case. Interface Utilization as (%) of outgoing traffic to the total available bandwidth is shown with respect to the hrs.

18 Interface Utilization in at 12 Hrs was maximum 20% of the total available capacity The interface capacity against the hour is shown. In this graph it s available at 4kbps

19 The graph displays the no. of packets having error during transmission

20 Click here to get the reports from CPE Interface reports

21 CPE Interface Reports

22 End to End Reports Click here to get the reports from PE PE, CPE CPE & Jitter reports

23 PE-PE Reports Packet loss in %and Latency in milli sec between two end PE locations locations is given for is given the date for choosen the date above choosen and time above frame and basis time frame

24 CPE-CPE Reports Packet loss in %and Latency in milli sec between Click two here end to get locations the reports is given from for the PE date PE, choosen CPE above CPE and & Jitter time reports frame basis

25 Jitter

26 Infovista Repot showing 100% utilization of a Link

27 Enhanced reports-device status report Its measure the % of CPU time being used during each display period Memory usage in % gives you the memory used by the network device as a percentage of available memory % of Buffer types used during each display period

28 Enhanced reports-qos Reports display the performance reports as per the Cos.

29 Insta Report : It shows the report (Bandwidth utilization, Error IN-OUT %, Wan Availability) of the selected link of last 5 Mins. Select the interface and right click the mouse to get insta report Select the desired repot to view

30 Insta report of Bandwidth Utilization

31 Insta Report of WAN Availability

First Steps to Using a PacketShaper

First Steps to Using a PacketShaper Table of Contents Table of Contents Overview... 1 Classifying Traffic on the Network... 2 Discover Traffic... 2 View the Class Tree... 3 Problems?... 4 Analyzing Network