Service Definition. Asta Powerproject. Project, Portfolio & Resource Management Software

Transcription

1 Asta Powerproject Service Definition Asta Powerproject Project, Portfolio & Resource Management Software Asta Development plc Kingston House, Goodsons Mews Wellington Street Thame OX9 3BX

2 Table of Contents 1. Overview Service Definition Service Management Backbone to Your Solution Support Level... 5 Asta Development plc, 2013 Page 1 of 6

3 1. Overview Asta Powerproject is a flexible tool which can help you plan, run and review project activity. It can be used to manage a portfolio of projects, balancing budgets and resource availability across both the current and forwardload tasks. This helps with decision making and communication. Monitoring in-progress work helps to prevent scope creep, budget or time overruns and ultimately should deliver savings to your organisation. For information on the features of Asta Powerproject, please refer to the products section at Software as a Service: Asta Powerproject software is deployed over the internet using 3rd party G-Cloud compliant organisations. With SaaS, Asta will license an application(s) to customers a service on demand, through a subscription, in a pay-asyou-go monthly charge. The software is delivered via the Software as a Service model with Asta Development providing and managing the required IT outside of the corporate firewall. Cloud computing infrastructure (supplied as contractor to Asta development by 3 rd party compliant organisation) Suite of IT services essential to support day-to-day operation Software managed from a central location Software delivered as a full, end to end managed service Users are not required to handle software upgrades and patches Secure Network Access: End users access the software service from their desktop pc (either thick or thin client) over the internet via a web browser, using internet standard HTTP. Cloud Computing Infrastructure: (Supplier of Infrastructure) The software operates on a multi-tenanted and fully managed cloud computing infrastructure located within one of the UK-based TIA level 2 data centres. A dedicated segment of the cloud is allocated to each customer. The customer s resource pool is the total of their procured computing resources. The resource pool is expandable and can be re-sized incrementally, for example to meet a forecast increase in demand. Shared or Private Deployment: The software can be deployed on two types of cloud computing infrastructure: With the basic software service, each organisation s environment includes an instance of the software running on an infrastructure shared with others Alternatively, organisations may choose to deploy the standard software service on a private cloud infrastructure, dedicated for their own exclusive use. Utilising the private cloud deployment model allows customers to dynamically scale their cloud servers to meet business demands, as well as providing the ability to add additional servers into their private cloud. Scalability: The software service is fully scalable to meet fluctuating business demands. The system can be scaled both horizontally and vertically. Horizontal flexibility allows more capacity and processing to be added, whilst vertical capacity expands system functionality and services. Asta Development plc, 2013 Page 2 of 6

4 2. Service Definition Any contract would be directly with Asta Development who in turn subcontracts to a compliant G- Cloud service provider. We believe working with 3 rd party G-Cloud compliant organisations provides Asta Development the support and service required to provide a secure and stable SaaS solution provision. Full details of service are available from the service definition within the G-Cloud portal of our preferred supplier; in summary this covers: Latest generation Dell PowerEdge servers Server maintenance and patch updates Dashboard and alert control centre SafeDNS for domain management Technical support 100% carbon neutral hosting Business requirements are reviewed upon initial request and presented in a formulated document by Asta Development alongside any additional information supplied by our hosting organisation who are G-Cloud compliant. 3. Service Management In addition to the standard server package, there are number of options our G-Cloud partner can add to enhance a solution, so we can really tailor your package to a company s particular your needs. We have the total cover package and acceleration packages all of which can be provided upon request. 4. Backbone to Your Solution In addition to the standard server package, there are number of options our G-Cloud partner can add to enhance a solution, so we can really tailor your package to a company s particular your needs. We have the total cover Solution Hardware: We partner with leading technology partners to offer advanced, reliable hardware to support our solutions. All traffic passes through Cisco equipment, clustered across multiple locations with A+B power supplies as a minimum. Asta Development plc, 2013 Page 3 of 6

5 High-performance Servers: We offer the latest range of Dell PowerEdge servers which are renowned for quality, performance and data centre efficiency. The most recent introduction is the new Dell PowerEdge server line, which delivers double the performance of previous generations whilst using less power. We recommended the following devices for mission critical solutions: Dell PowerEdge R620 Included as Standard - Redundant Firewall We deploy the Cisco range of firewalls which offer award-winning high performance security and VPN solutions. We insist that all severs are placed behind a firewall to keep our network and client solutions safely protected The Cisco ASA 5500 Series provides advanced application-aware firewall services with identity based access control, denial of service (DoS) attack protection and much more all built upon market proven Cisco PIX/ASA Security Appliance technology. Functionality includes the ability to create Virtual Private Networks (VPN) along with supporting a large number of concurrent connections to the platform they are protecting. Your solutions architect will work with you to determine the most appropriate firewall configuration, enabling access to global ports such as HTTP, HTTPS, and full, granular control over your accesscontrol-lists (ACL s). McAfee Anti-Virus and Anti DDoS functionality is also available if required. The typical deployment would have a web, application and database zone which can be further extended to create a DMZ. Dashboard and alert control centre Using an online portal, you can manage and set up and SMS alerts to notify you about scheduled maintenance updates or network disruptions, providing increased control and peace of mind. Server maintenance and OS patch updates New patches are applied as they are released, our expert technicians install the updates and systematically review and test your solution to make sure that it is performing at its best. Regular patches are installed within 24 hours of their release to maintain peak performance of your solution. Complete peace of mind, with 2hr rapid support response and 100% network uptime guarantee. Asta Development plc, 2013 Page 4 of 6

6 5. Support Level Asta will move this project into its Enterprise Support Programme which will ensure dedicated support from a senior member of the support team. You will receive a dedicated address for raising issues. A scoping report and subsequent Implementation reports recommends and details the core functionality and processes of Asta Powerproject that your company will be using. If at any time you want to use any other Asta Powerproject functionality/features that are not included in this produced report, it is a requirement that you contact Asta prior to doing so. This will enable a Consultant to discuss with you how the feature(s) will be used within your organisation, arrange the necessary testing and amend the scoping report to reflect the agreed changes. Support of the hosting aspect of the service is provided by the 3 rd party G-Cloud selected partner; the support plan would include the following service levels: Network guarantee: Network infrastructure will be available 100% of the time. Network availability means all infrastructure including routers, switches and cabling is working (when not undergoing scheduled maintenance). In the event of unplanned network failure we will refund 24 hours service for every 60 minutes loss of connection up to a maximum value equal to your monthly subscription charge. Hardware guarantee: In the remote event of a server hardware failure that cannot be fixed, we guarantee the hardware will be replaced within one hour of the problem s diagnosis. Hardware is defined as processors, RAM, hard disks, motherboard, NIC card and other related hardware included with the server. This guarantee excludes the time needed to rebuild a RAID array and the reload of certain operating systems, processors and applications. Support guarantee: Technical engineers are available 24/7 (hosting partner only). Should you have any problems with your server, a qualified Microsoft or Linux engineer will be working on the problem within 2 hours of being notified. Asta Development plc, 2013 Page 5 of 6