Managing IBM Lotus Notes Domino 7 Servers and Users. Course Description. Audience. Course Prerequisites. Machine Requirements.

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1 Managing IBM Lotus Notes Domino 7 Servers and Users Course Code: Course Title: Managing IBM Lotus Notes Domino 7 Servers and Users Duration: 3 classroom equivalent days Price: 990 USD + IVA Course Description This course covers managing the servers and users in an existing IBM Lotus Domino 7 and IBM Lotus Notes 7 infrastructure. In this course, you will perform standard server maintenance and troubleshooting tasks as well as register and maintain Notes and non-notes users. This three-day course is instructor-led, classroom training where the instructor presents course materials to a group of students in a classroom. The course materials provide extensive background information, procedural tables, and best practice tips. Audience The target audience for this course is system administrators new to Domino who are responsible for monitoring and maintaining an existing Lotus Domino 7 infrastructure, and managing Lotus Notes and non-notes users in a Domino domain. Course Prerequisites The prerequisites for this course include completion of the following IBM Lotus Domino 7 courses or equivalent knowledge, skills, and experience. IBM Lotus Domino 7 System Administration Operating Fundamentals is required. Building the IBM Lotus Domino 7 Infrastructure is recommended. Machine Requirements Hardware Instructor and Student Server Hardware Requirements The following list identifies the hardware requirements for the instructor and student server machines. At least 512 MB of RAM, 1 GB is recommended.

2 A Pentium Class processor or higher and compatibles, Pentium 4, 2.6 GHz processor is recommended. An SVGA (or better) video card and monitor. Support for 256 colors, 800 x 600 resolution. At least 2 GB free hard disk space per partition, 40 GB is recommended. A mouse or other pointing device. A CD-ROM drive or access to network file server for installation. Internet access (recommended). Software Instructor and Student Client Software Requirements The following list identifies the software requirements for the instructor machine and 12 student machines. Please note that proper licensing for all software is required and is the responsibility of the training organization. Microsoft Windows 2000 Professional with Service Pack 4 or Microsoft Windows XP Professional with Service Pack 1 (Service pack 2 is not required but recommended). Lotus Domino Administrator 7. Netscape Navigator 4.7 or above or Microsoft Internet Explorer 5.5 or above. TCP/IP using either Hosts file or DNS with server and domain names defined in the TCP/IP protocol configuration. Microsoft Powerpoint Viewer (instructor only). Lesson 1: Managing Users Topic A: Add Users TheWorldwide Corporation Business Scenario TheWorldwide Corporation Configuration Components of a Lotus Notes ID Topic B: Change a User Name Administrative Tasks The Administration Process Components of a User Name Reasons to Change User Names Name Change Requirements Advantages of the Administration Process

3 User Name Change Options The Administrator-InitiatedNameChange Request Process The User-Initiated Name Change Request Process Topic C: Move User Mail Files Reasons to Move Users Shared Mail Move Considerations The Administration Process Updating the User s Location Document Topic D: Extend a Lotus Notes ID Expiration Date Certificate Expiration and Recertification Viewing Certification Expiration Dates Recertification Requirements Topic E: Delete Users Deleting Users Mail File Access Options Securing the Domino Environment from Deleted Users Topic F: Change a User s LocationWithin the Organizational Hierarchy Reasons to Change a User Location Certifier Change Requirements Topic G: Manage Roaming Users Roaming Users The Roaming Process Advantages of Roaming Roaming Considerations Roaming User Settings Roaming User Creation Methods The Role of the Administration Process Lesson 2: Managing Groups Topic A: Create Groups Groups Default Groups Group Types Nested Groups

4 Group Management Tasks Need for New Groups Group Naming Considerations Deny List Only Groups Managing IBM Lotus Domino 7 Servers and Users Topic B: Rename Groups Need for Group Renaming The Group Renaming Process Access Required to Change a Group Name Topic C: Delete Groups The Group Deletion Process Group Deletion Requirements Topic D: Change Group Membership Needs for Changing Group Membership Group Membership Lesson 3: Managing Lotus Notes and Non-Notes Clients Topic A: Set Up Non-Notes Users Non-Notes Client Users Registered and Unregistered Users Methods for Registering Users Anonymous Access and Non-Registered Users Registering a Non-Notes Client User Testing User Access Distributing Non-Notes User Logon Information Topic B: Upgrade Lotus Notes Clients Lotus Notes Smart Upgrade The Smart Upgrade Kits Database Smart Upgrade Tracking The Smart Upgrade Tracking Reports Database The Smart Upgrade Tracking Process

5 Lesson 4: Managing Servers Topic A: The Server Console Window The Server Console Window Server Console Window Best Practices Topic B: Define Backup Processes Backup Scenarios Backup Methods ID File Backups Backup Utilities Backup Best Practices The Process for Maintaining Current Data Media Reuse Guidelines Topic C: Use Transaction Logging Transactions Transaction Logging Transaction Logging Benefits Database Instance IDs DBIID Reassignments Transaction Logging Styles Transaction Logging Performance Considerations Transaction Logging Schedule Best Practices Disable Transaction Logging for a Database General Transaction Logging Best Practices Topic D: Enable View Logging View Logging View Logging Considerations Enabling View Logging Topic E: Log and Analyze Activity Data Activity Logging Activity Log Data Users Activity Logging Fields Methods for Analyzing Activity Log Data Topic F: Automate Server Tasks

6 Server Maintenance Tasks Program Documents Methods for Automating Tasks Advantages of Program Documents Lesson 5: Updating Servers Topic A: Find Instances of a Server s Name The Find Server Tool The Find Server Process Topic B: Place a Server Out of Service Decommissioning The Decommission Server Analysis Tool The Decommissioning Process Topic C: Update a Server ID Reasons to Update a Server ID Extending a Server Expiration Date Topic D: Authenticate with Other Organizations Cross-Certification The Cross-Certification Process Certifier-to-Certifier Cross Certification Certifier-to-Server Cross Certification Server-to-Server Cross Certification Revoking the Cross-Certificate Cross-Certification Methods Safe Copies Topic E: Provide Internal and External Server Access Administration Levels Access to Create Databases Best Practices for Access Control External Server Access Requirements Server Access Field Settings for External Access Database Security Mechanisms for External Access Lesson 6: Setting Up Server Monitoring

7 Topic A: Examine Server Monitoring Tools Server Tasks Statistics and Events Server Monitoring Tasks Server Monitoring Templates and Databases Database and Template Definitions Starting the Statistic Collector Task Topic B: Create Event Generators Event Generators The Event Generation Process Default Event Generators Event Severity Levels Topic C: Use Event Handlers Event Handlers Event Handler Notification Options Event Handler Program Parameters SetupWizards Topic D: Automate Tasks by Using Agents Agents Options for Running Agents Agent Trigger Events The Agent Manager Task Notes.ini Agent Logging Syntax Agent Logging The Agent Log view Agent Manager Best Practices Lesson 7: Monitoring Server Performance Topic A: View Statistics The Statistics Collection Process Viewing Statistics Topic B: Monitor Server Statistics and Tasks Server Monitor

8 Server Monitor Views Default Server Monitor Tasks and Statistics Monitor Servers Topic C: Monitor the Server with the Domino Web Administrator The DominoWeb Administrator The DominoWeb Administrator Database Topic D: Monitor Servers by Using the Lotus Domino Console The Lotus Domino Console Lotus Domino Console Advantages The Lotus Domino Console Components Console and Controller Commands Issuing Commands in Lotus Domino Console Lesson 8: Monitoring Servers with Domino Domain Monitoring Topic A: Configure Domino Domain Monitoring Domino Domain Monitoring Domino Domain Monitoring Versus Other Monitoring Tools Domino Domain Monitoring Architecture Probe Types Domino Domain Monitoring Administration Databases Default Probes Topic B: Control Reported Events by Using Event Filters Event Filtering Simple and Enhanced Events Topic C: Create Collection Hierarchies Collection Hierarchies The Data Roll-Up Process Lesson 9: Resolving Server Problems Topic A: Troubleshoot with the IBM Lotus Domino Administrator Server Console Troubleshooting Tools in the Lotus Domino Administrator Server Console Topic B: Solve Server Access Problems Server Access Problems

9 Common Server Access Error Messages Server Access Troubleshooting Resources Topic C: Solve Administration Process Problems Common Administration Process Problems Administration Process Troubleshooting Resources Topic D: Solve Server-to-Server Connection Problems Causes of Server-to-Server Connection Problems Common Connection Error Messages Connection Troubleshooting Tips Connection Troubleshooting Resources Topic E: Solve Agent Manager Problems Causes of Agent Manager Problems Common Agent Manager Problems Agent Manager Troubleshooting Resources Topic F: Solve Replication Problems Common Replication Problems Mechanisms to Control Read Access The Readers Field The FormRead Access List Selective Replication The Replication History Process Replication Troubleshooting Resources Topic G: Resolve Replication Conflicts Replication Conflicts Save Conflicts Conflicts Response Documents Techniques to Minimize Conflicts Topic H: Coordinate the Purge Interval and the Replication Schedule Deletion Stubs The Purge Interval Replication and Purge Interval Best Practices Topic I: Troubleshoot Server Access in the Database Access Control List Common Server Access Problems Server Access Best Practices

10 The Effective Access Tool Server Access Guidelines Topic J: Recover from a Server Crash The Crash Recovery Process Common Causes of Server Crashes Fault Recovery and Automatic Restart The Fault Analyzer Tool The Automatic Diagnostic Collection Process The Fault Analyzer Startup Process Server Crash Troubleshooting Resources Information for Lotus Support Lesson 10: Resolving User Problems Topic A: ResolveWorkspace and Database Issues Lotus Notes Client Files Backup Requirements Workspace Error Messages Methods to Refresh Views Methods to Free Disk Space Reasons to Compact a Database Workspace and Database Troubleshooting Resources Topic B: Resolve Connection Problems Common Connection Error Messages The Ping Utility Using the Trace Connection Tool Connection Problem Troubleshooting Tips Connection Troubleshooting Resources Topic C: Respond to Mail Delivery Problems Common Mail Problems The Mail Trace Utility The Message Tracking Utility