MGMT 461 DEA Human Resource Development

Transcription

1 Columbia College Online Campus P a g e 1 MGMT 461 DEA Human Resource Development March Session March 23, 2015 May 16, 2015 Course Description Textbooks Study of Human Resource Development in three key areas of employee and organizational development: training and development, change management, and performance management. This course explores the methods of identifying training needs, designing and implementing successful training programs, and evaluating organizational training systems. Also, this course covers the process of planning and implementing interventions to create interpersonal, group, inter-group, or organization-wide change. Individual employee, functional, and organizational performance systems are addressed. Prerequisite: MGMT 361 Proctored Exams: None Jon M. Werner and Randy L. DeSimone. Human Resource Development South-Western Cengage Learning. 6 th ed ISBN 13: You will need access to a MLA handbook to complete the Research Paper. MLA guidelines are required for format and citing resources. You will need in-depth knowledge of how to cite MLA sources within the text of a paper. Purchase of this text is NOT mandatory but access to the proper MLA format is necessary. I recommend the following MLA handbook as a reference if you choose to order one: MLA Handbook for Writers of Research Papers 7th ed., Gibaldi, ISBN: Guides to MLA format are also available free online from various sources. Please use a reputable search engine for those. Textbooks for the course may be ordered from MBS Direct. You can order online at (be sure to select Online Education rather than your home campus before selecting your class) by phone at For additional information about the bookstore, visit Course Overview This course is designed to focus on the importance of human resource responsibilities across the organization and not limit it to the official HR department. We will learn why organizations must tie HRD to their strategic plan, have support from all levels of management (top down), clearly communicate to all employees, and empower those charged with the task. Additionally, we will discuss the process of developing, implementing, and evaluating an HRD program. After having these

2 Columbia College Online Campus P a g e 2 discussions we will realize that this process is never finished; it must always be updated and evaluated to keep organizations in alignment with their overall strategic plan. Technology Requirements Participation in this course will require the basic technology for all online classes at Columbia College: A computer with reliable Internet access, a web browser, Acrobat Reader, Microsoft Office or another word processor such as Open Office. You can find more details about standard technical requirements for our courses on our site. Course Objectives Objectives: Upon successful completion of this course, students will be able to: To understand and be able to define human resource development. To describe how human resource development can be linked to the goals and strategies of the organization. Additional Objectives: To further clarify the importance of the collaboration of human resource responsibilities of both line management and human resource management. To blend current research with real world practices in order to fully understand an organizations commitment and responsibility to human resource development. To understand the measurable links between health insurance cost containment/management to wellness programs and employee assistance programs. To further understand the challenges of training a diverse workforce through the evaluation of cultural barriers, varied learning styles, and abilities of employees to create an organizational culture of lifelong learning. To understand the totality of clear communication, feedback, coaching, performance management, and career development in an effort to continuously improve human capital. To realize the importance of organizations supporting and encouraging employee career development programs. To understand the role of human resources in rebuilding trust and confidence in all stakeholders due to the global decline in organizational ethics. Measurable Learning Outcomes Identify the major phases of the training and development process (ADDIE Model). Define performance management and explain the need for effective performance management systems. Discuss the basic theories and concepts of organizational development and change and define the roles of the change agent, manager, and employee in developing intervention strategies.

3 Columbia College Online Campus P a g e 3 Grading Grading Scale GRADE POINTS PERCENT A B C D F Grade Weights ASSIGNMENT POINTS PERCENT Online Discussion Quizzes Midterm & Final Exams Research Paper TOTAL Schedule of Due Dates WEEK ASSIGNMENT POINTS DUE DATE 1 Discussion #1 5 Thurs. Quiz 1 25 Sun. 2 Discussion #1 5 Thurs. Quiz 2 25 Sun. 3 Discussion #1 5 Thurs. Quiz 3 25 Sun. 4 Discussion #1 5 Thurs. Mid-term Exam 75 Sun. 5 Discussion #1 5 Thurs. Quiz 4 25 Sun. 6 Discussion #1 5 Thurs. Research Paper Assignment 100 Sun. 7 Discussion #1 5 Thurs. Quiz 5 50 Sun. 8 Discussion #1 5 Thurs. Final Exam 100 Saturday TOTAL 500 Assignment Overview Discussion: To obtain the maximum points for the online discussion you must post your response to

4 Columbia College Online Campus P a g e 4 the discussion item(s) and respond to a minimum of 3 other student posts in every discussion, as well as following the guidelines outlined in the grade chart below. Remember to post professionally, post early, and post often. Interaction is very important in an online class. To maximize your ability to earn all discussion points you must interact with a minimum of three students in every discussion and answer any additional questions I ask of you. Also if you locate a web site that captures elements of our course studies or provides information of interest please share it in your discussion postings. Always remember to properly cite sources, check spelling, grammar, and punctuation in your responses to all discussion questions. Points will be deducted if sources are absent or not properly cited. Essay: You will write a Career Planning Essay in this class that describes your action plan for closing the gap between your current and your desired situation. Quizzes: You will take 5 quizzes that test your understanding of the issues addressed in the text. Exams: You will take a midterm and final exam in the course. You will have 3 hours (180 minutes) for each exam. The midterm will present both multiple-choice and true-false items; the final will use multiple-choice items. Course Schedule Week 1 Foundations of Human Resource Development Readings: Chapters 1 and 2 1. Introduce yourself in our class discussion. Please give us more than your name. Include your profession, hobbies, interests, and any other information that can help us get to know you. Post assignment in the discussion by midnight CT Tuesday. 2. In your opinion, what human resource development skills or competencies does a human resource development manager need? How are these skills and competencies learned? Post your response in the discussion by midnight CT Thursday. 3. Recall a time at work or school when you found it difficult to motivate yourself to complete a required task (like start a report or study for an examination). Using two different motivation theories, explain why this lack of motivation may have occurred. Post your response in the discussion by midnight CT Saturday. Quiz. Take Quiz over Chapters 1 and 2 by midnight CT Sunday. Week 2 Foundations (continued) & Framework for Human Resource Development Readings: Chapters 3 and 4 1. Refer to the table located in the Content Section entitled Some Proposed Differences Between Traditional and Non-Traditional Learners ; examine the table and determine if you are a traditional or nontraditional learner and formulate how you reached this conclusion and discuss how your learning style might carry over into the workplace. Post your response in the discussion by midnight CT Thursday. 2. Explain the importance of identifying individual performance deficiencies and developmental needs in planning and developing training and HRD programs. Post your

5 Columbia College Online Campus P a g e 5 response in the discussion by midnight CT Saturday. Quiz. Take Quiz over chapters 3 and 4 by midnight CT Sunday. Week 3 Framework for Human Resource Development (continued) Readings: Chapters 5 and 6 1. Describe the relative merits of using a trainee s coworkers as potential trainers. What should be done to ensure that a coworker is an effective trainer? Also, what are your personal perceptions of utilizing coworkers as potential trainers? Post your response in the discussion by midnight CT Thursday. 2. Analyze the various training methods and techniques then compare and contrast when they are more or less effective in different situations. Post your response in the discussion by midnight CT Saturday. Quiz. Take Quiz over chapters 5 and 6 by midnight CT Sunday. Week 4 Framework (continued) & Human Resource Development Applications Readings: Chapters 7 and 8 1. Read the Integrative Case on pg. 240 of the textbook and answer the following: After evaluating the outcome of the trainings provided to the University Hospital employees and utilizing the Expanded Kirkpatrick Evaluation Framework on pgs (Reaction; Cognitive learning; Behavior; Results) compose your thoughts as to what outcomes most likely occurred as a result of the training provided. Are there other training methods that would have had a better outcome? If so, please explain. Post your response in the discussion by midnight CT Thursday. 2. Which two aspects of an orientation program do you think are the most important in socializing new employees? Support your choices. Post your response in the discussion by midnight CT Saturday. Mid-term Exam: Students must take a computerized mid-term exam due no later than midnight CT Sunday. The exam will be multiple choice and true/false. Review discussion postings, definitions and concepts of the various compensation and benefit systems. This will enable you to finish the exam in the 180 minutes allowed. Submit the mid-term exam by midnight CT Sunday. Points will be deducted for late submissions.

6 Columbia College Online Campus P a g e 6 Week 5 Human Resource Development Applications (continued) Readings: Chapters 9 and Colleges and universities are primarily service enterprises. What key components would you include in customer service training for college employees, such as security or records office staff, who interact with students? Please share any experiences you may have had and looking back what could have been done differently to make your situation a positive one. Post your response in the discussion by midnight CT Thursday. 2. Describe the things that are necessary in order to define poor performance. What do you feel is difficult about defining performance as poor? Make one practical recommendation that you believe could make this task easier for managers. Support your choice. Post your response in the discussion by midnight CT Saturday. Quiz. Take Quiz over chapters 9 and 10 by midnight CT Sunday. Week 6 Human Resource Development Applications (continued) Readings: Chapters 11 and Suppose you were asked by your employer to develop a proposal for an employee assistance program (EAP). Which approach would you recommend: an in-house program run by employees of your organization or a service provided by an outside contractor? Support your choice. Suppose financial constraints limited the company to offering only two areas of service (e.g., mental health, substance abuse, gambling, financial problems). Which services do you think are most important? Support your choices. Describe how you would make sure that you select the services that would provide the company and employees with the most benefits. Post your response in the discussion by midnight CT Thursday. 2. As a career development tool, mentoring has been linked to both potential benefits and problems for organizations and individuals. Given these potential benefits and problems, describe how you feel about the prospect of becoming involved in a mentoring relationship as part of your own career development. What would your concerns be, and what would you like to see an organization do to ensure that the mentoring experience is a positive one? Post your response in the discussion by midnight CT Saturday. ESSAY: Construct a comprehensive Career Planning Essay as outlined on pages 436 of the textbook. The primary end product of this assignment is an action plan concerning how you plan to close the gap between your current and your desired situation. The paper must follow MLA guidelines, be in Word format, at least 4-5 pages in length, doublespaced, and include a Works Cited page with at least 3 sources. There should also, be AT LEAST 3 parenthetical internal citations within the text of your paper (this means you must have quotes, statistics, etc backed up with a source from the Works Cited sheet). In citing Internet sources (i.e. executiveplanet.com), even if you use several articles from one website, the website itself is an individual source (This is similar to using several articles from one individual newspaper). So make sure you use a variety of sources, not just one source. Post assignment IN THE DROPBOX to insure receipt. Editing assignments after the due date will result in point deduction. Post your assignment by midnight CT Sunday end of Week 6. Course Evaluations: Please evaluate the course. You will be able to submit your course evaluation between Sunday of Week 5 and Thursday of Week 7. A link will be sent to your CougarMail that will allow you to access the evaluation.

7 Columbia College Online Campus P a g e 7 Week 7 Human Resource Development Applications (continued) Readings: Chapters 13 and Given the current trends toward empowerment and employing fewer levels of management, how important do you believe management development will be in the next ten years? Support your answer. Post your response in the discussion by midnight CT Thursday. 2. What change agent skills are necessary for helping a dysfunctional group become more effective? What if the problems exist between managers? What happens if they refuse the help of the change agent? Post your response in the discussion by midnight CT Saturday. Quiz. Take Quiz over chapters 11, 12, 13 and 14 by midnight CT Sunday. Week 8 Human Resource Development Applications (continued) Readings: Chapter 15 Course Policies Student Conduct Plagiarism Do you believe it is important to acknowledge, understand, and value differences in your organization? Explain. How are you and your friends from culturally diverse backgrounds different? How are you the same? Post your response in the discussion by midnight CT Thursday. Final Exam: Comprehensive Final Exam due no later than Saturday. Students must take a computerized final exam by Saturday of this final week. The final exam will be multiple-choice. Review discussion postings, definitions, and concepts discussed. This will enable you to finish the exam in the 180 minutes allowed. Submit the final exam between Monday and Saturday of Week 8. All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use Policy. Students violating these policies will be referred to the office of Student Affairs and/or the office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the Computer Use Policy for students can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus Life) at The teacher maintains the right to manage a positive learning environment, and all students must adhere to the conventions of online etiquette. Your grade will be based in large part on the originality of your ideas and your written presentation of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for

8 Columbia College Online Campus P a g e 8 your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College. Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful. All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site. Non-Discrimination There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status. Disability Services Students with documented disabilities who may need academic services for this course are required to register with the Coordinator for Disability Services by calling Until the student has been cleared through the disability services office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus before enrolling in the course. The structure or the content of the course may make an accommodation not feasible. Online Participation You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible. Attendance Policy Attendance for a week will be counted as having submitted a course assignment for which points have been earned during that week of the session or if the proctoring information has been submitted or the plagiarism quiz taken if there is no other assignment due that week. A class week is defined as the period of time between Monday and Sunday (except for Week 8, when the week and the course will end on Saturday at midnight). The course and system deadlines are all based on the Central Time Zone. Cougar All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring from that account for important messages from the College and from your instructor. You may forward your Cougar account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other providers. Students should use for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond. Late Assignment Policy An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of

9 Columbia College Online Campus P a g e 9 the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class. No late assignments will be accepted without extenuating circumstances beyond the control of the student and with instructor notification prior to the due date (Columbia College Catalog). Course Evaluation You will have the opportunity to evaluate the course near the end of the session. Course evaluations will open on Sunday of Week 5 and will remain open until Thursday of Week 7. A link will be sent to your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted. Additional Resources Orientation for New Students This course is offered online, using course management software provided by Desire2Learn and Columbia College. The Student Manual provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens. Technical Support If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment. CCHelpDesk@ccis.edu ex helpdesk@desire2learn.com Online Tutoring Smarthinking is a free online tutoring service available to all Columbia College students. Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing. The Writing Center can be used for writing assistance in any course. Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study resources, including writing manuals, sample problems, and study skills manuals. You can access the service from wherever you have a connection to the Internet. I encourage you to take advantage of this free service provided by the college. Access Smarthinking through CougarTrack under Students->Academics->Academic Resources. Library Resources It may be helpful for you to become acquainted with Columbia College s numerous library resources for any necessary research. Accessing the databases from your home computer is straightforward, but may require some practice if you are new to the process. Columbia College's library databases are available at: (You may access them using your CougarTrack login and password when prompted.)

10 Columbia College Online Campus P a g e 10 Grading Criteria Discussion GRADE 5 = A 4 = B 3 = C 2 = D CRITERIA Assignment is posted in the discussion on time and is free of grammatical errors. Assignment provides sufficient depth to cover the topic with MLA citation and sources provided as appropriate. Meaningful participation and interaction with a minimum of three other students in each discussion posting is present. Assignment is posted in the discussion on time, contains grammatical errors, lacks sufficient depth to cover the topic, MLA citations and sources may or may not be provided. Meaningful participation and interaction with other students is minimal. Overall the assignment is well done, but may require minor corrections. Assignment is posted in the discussion on time, may contain grammatical errors, and/or may lack sufficient depth to cover the topic; MLA citations and sources may not be provided. Meaningful participation and interaction with other students is minimal to absent. The assignment may need correcting in more than one area. Assignment is posted late in the discussion, contains grammatical errors, and/or lacks sufficient depth to cover the topic, and/or MLA citations and sources are not provided. Meaningful participation and interaction with other students is absent. The assignment may need correcting in many areas.