Compliance & Policies

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1 Compliance & Policies Confidence & Precision When you select Trust Management Network as your Trust partner, you can be confident that your department is operating in compliance with the latest accounting, regulatory and industry regulations. We adhere to careful, precise guidelines just one more way you can place your trust in us. SAE16 Audit Trust Management Network contracts with an outside auditing firm to complete its annual SAE16 audit. Provided to our clients annually, this report: Ensures that we are performing sound practices and complying with our written policies and procedures. The goal of our written procedures is to ensure that proper controls and separation of duties are being followed in all of our processes. Confirms for our clients that all operational activities are being monitored for effectiveness and compliance. Our internal policies and procedures manual was written under the guidance of our compliance director, a former OCC examiner. BSA & Privacy BSA We are committed to maintaining the highest possible level of compliance with the Bank Secrecy Act (BSA) 31 CFR 103. TMN recognizes that the Act is an important tool in federal efforts to combat organized crime, money laundering, drug trafficking and terrorism. Privacy Trust Management Network understands the importance of your clients and your organization s privacy. Our privacy policies strictly adhere to financial institution standards. Continued next page

2 Disaster Recovery & Testing Trust Management Network maintains a state-of-the-art offsite testing facility that fully replicates our main office location in real time. If at any time a disaster should occur, our replicated office ensures that our clients will have minimal disruption of service. We can plan for full resumption of our services within four hours. Our disaster recovery plan is tested annually and results are provided to our clients. Penetration Testing & IT Security Policies Trust Management Network takes security of our clients data very seriously. We have contracted with a well-respected leader in this field to assist us with fulfilling our IT security policy obligations. They specialize in providing network and security services to the financial services industry. In addition to our security policies, they perform periodic penetration testing on our clients data stored at our site, and we provide the results of this penetration testing to our clients.

3 Strategic Relationships Alliances that create success Trust Management Network is exactly what our name implies: a group of industry-leading companies with whom we network, carefully selected to provide your financial institution with expert and cost-effective Trust services. With TMN as your Trust partner, you get twice the benefit our expertise, as well as the expertise of well-respected professionals throughout the Trust industry. Strategic Partners Trust Management Network has developed strategic partnerships with several companies that have contributed greatly to our success and to the success of our clients Trust operations. By respecting the mutually beneficial relationship created through strategic partnerships, we are able to provide comprehensive Trust services for our clients, while maintaining the integrity of our company s business strategy. Our partners include the following companies. SunGard Respected Trust accounting platform with annual revenue of over $4 billion Global leader in software & processing solutions for financial services Utilized by over 500 Trust departments nationwide, including the world s 50 largest financial services companies Provides quality Trust accounting & custody solutions TIB: The Independent Bankers Bank Leader in correspondent services for financial services throughout the United States Serves as Custodian for uninvested cash & disbursement accounts TIB has approximately 1260 customers in 42 states, and the average of total assets is $1.78 billion TIB is minority shareholder in TMN Continued next page

4 TCF Group Provides strategic planning assistance Offers resources to fund growth opportunities for Trust Management Network Trust Management Network s majority owner Strategic Alliances Trust Management Network also has affiliations with several leading services that ensure constant improvement, growth, strength and efficiency for our clients. Though use of these services is optional, many of our clients choose to take advantage of the services we have made available. Investment Management Services Proxy Services Performance Measurement Services Broker/dealer Services

5 Trust Management Network Company Profile Trust Management Network provides full-service outsourcing of Trust operations. Our clients recognize the benefits of focusing on what they do best developing Trust client relationships and relying on us to manage the day-to-day back office operations. From clients with well-established Trust operations, to those just launching a new Trust department, TMN provides Trust operations outsourcing that is efficient and professional, and helps create bottom-line results. Company History In 1996, a group of community bankers envisioned developing an organization that would improve shareholder value by efficiently outsourcing Trust operations. By outsourcing, organizations could focus upon their most important objective: providing excellent service and building relationships with their best and most profitable customers. Out of this vision and discussion, Trust Management Network was born. The company was founded upon three principles, all of which remain true today: Superior Service, Expertise, and A Trust Ally Someone to serve, but not compete. For our clients, selecting TMN as their Trust partner has both short- and long-term benefits. On a daily basis, our staff are ready prepared always on-call to answer questions and provide assistance. And the long-term benefits are tangible: efficiency, stability and the opportunity to develop a first-class Trust department. Not only is the decision to outsource a smart one, it is one your organization will welcome. The conversion was seamless. Outsourcing to Trust Management Network allows us to trade securities with ease. The staff is courteous, knowledgeable and always accessible. Outsourcing operations acts like an insurance policy; I know the daily work will be processed even if our office is short handed. Continued next page

6 Why TMN? As a leader in Trust outsourcing, Trust Management Network has an efficient, user-friendly system developed by experienced professionals who understand your business, and will work in collaboration with you to provide seamless, transparent Trust operations. You retain control we simply work behind the scenes, supporting your staff, providing back-office operations, and allowing you to focus on your most important job: meeting your customers Trust needs. We are the company of choice for institutions ready to launch a new Trust department, and for institutions ready to outsource their operation to a trust partner. Benefits to Your Organization Universally, the primary benefit of outsourcing is increased efficiency both cost and operational while providing professional Trust services to valued clients. However, benefits are far more reaching than simply a better Trust department. By making the strategic decision to select TMN as your Trust partner, the benefits to your institution include: Flexibility, service and relationships Your organization s ability to concentrate on its business strategy and focus resources on core products and services Elimination of the burden of dual control compliance obligations, reconciliation and system maintenance Transparency to your clients TMN has contact only with you, not your clients, and we do not label anything that indicates our involvement The ability to deliver the most accurate, efficient and cost effective services to your clients without losing control of the operations process.

7 Trust Operations Trust Management Network. Outsourcing solutions. A trusted partner. If you are tired of the day-to-day management of your company s trust operations, then now s the time to outsource your Trust operations by turning to Trust Management Network. We provide full-service management of back-office Trust operations from daily postings, to asset reconciliation, to regulatory compliance, and more. By selecting Trust Management Network as your partner in outsourced Trust operations, you gain expertise, efficiency, and bottom-line results while retaining full control of your Trust department. Our clients represent a wide array of companies from those ready to outsource an existing operation, to those ready to launch a new Trust department. We are firmly committed to your success, and value the opportunity to work as your Trust partner. What is Trust Operations Outsourcing? Trust operations outsourcing is a turnkey solution to relieve your company of the day-today management of Trust operations. You retain control of the customer relationship and on-site Trust professionals. We handle all of the back-office operations and compliance. Our experienced staff come on-site to your company for installation and training of our Trust systems, then remain available continuously for questions and assistance as needed. Our involvement is transparent to your customers. Our relationship with Trust Management Network is more like that of a business partner than that of a vendor. Their people really do make the difference. Continued next page

8 Why Outsource? Why do organizations choose to outsource their Trust operations? Because it makes good business sense. It s easier than having in-house operations, it s more efficient, it uses fewer company resources, it requires less management time in short, outsourcing is one of the best solutions for financial institutions that want the benefit of Trust operations without the investment required to manage the operations in house. Functions Provided by TMN While every company s needs are different, the process of Trust outsourcing has many common elements. The functions we provide typically include: Post all daily cash receipts and disbursements Process all wire transfers and ACH distributions Invest and divest all Mutual Fund activity Settle all DTC and Fed items through custodian Print and mail checks daily to client or recipient as instructed Provide single source for questions regarding system capabilities Maintain technology and upgrades of software Perform research on accounts Receive and allocate all income Provide comprehensive disaster recovery plan Provide reconciliations on all assets in custody Professional Expertise At Trust Management Network, we recognize that our people are the difference. We are a unique organization, and as such we have attracted experienced employees who believe in our common goal. The result for our customers: confidence in our constant commitment to provide exceptional Trust operations.