White Paper. Managed Services. Part 2: True Value Creation Partnership. February ISO 9001 No. FS 28117
|
|
- Pamela Andrews
- 8 years ago
- Views:
Transcription
1 White Paper Managed Services Part 2: True Value Creation Partnership February 2013 ISO 9001 No. FS 28117
2 Managed Services Preface 01 Introduction 01 Transition to Managed Services 05 Telecom domain knowhow 05 Own BSS suite of applications 06 Improved Service portfolio 09 Distributed Delivery model 11 Critical success factors XX Managed Services Value Creation 12 Focus on core competences 13 Just in Time 13 Formation of true partnership 13 Risk Management partnership 14 Conclusion 18
3 3 About This Document This document provides guidance on how a transition to Managed Services takes place for a Communications Service Provider (CSP). This document is intended for executive authorities within a CSP with responsibility for billing activities Introduction Driven by the demands for increased business agility, systems architectural simplicity, secured scalability and the relentless drive for improved cost efficiency, CSPs are increasingly looking for Managed Services to improve their performance and advance their competitiveness. Managed Services operations focuses on four core elements that deliver competitive advantage to CSPs: 1) scalability, 2) stability, 3) simplicity and 4) agility. Scalability provides continuous growth potential as the subscriber base grows; transaction volume increases and new devices join the connected ecosystem. Stability provides trouble free operations, excellent customer experience and operational efficiency. Simplicity drives down both operational costs and system complexity as new products and services are added into the offering portfolio. Business agility and short time-to-market ensures the ability to react to changes in the marketplace and deliver innovation in the ever-changing competitive landscape. Partnering with a Managed Services Provider (MSP) helps CSPs gain concrete sustainable competitive advantage. The MSP can provide economies of scale through its global operations, which helps to drive down the costs per subscriber, served and improve profit margins. The best-in-the-industry subject matter expertise boosts operational efficiency with CSP-specific best business practices. MSPs compensation is based on the Key Performance Indicators (KPIs) that reflect the business objectives of the Managed Services partnership. The compensation shall be derived from both quantitative business volume and qualitative performance. The pay-as-you-go compensation model turns fixed capital expenses into variable operational expenses
4 4 and frees funds otherwise tied into up-front investments to marketing and business development. Managed Services is the practice of outsourcing day-to-day IT management responsibilities of the set of applications that the CSP has acquired to support its business operations and now desires to outsource to an MSP. Managed Services does not include the acquisition of the suite of BSS applications but the operation of them. Managed Services includes the traditional service desk and support and maintenance services associated with the annual support and maintenance agreement in a licensing business model. But the scope in Managed Services extends to proactively maintaining the applications, monitoring the availability of the applications and securing the future capacity of the applications. Managed Services furthermore ensures the secure processing and storing of data. The mission of Managed Services is to secure the availability, capacity, stability and cost efficiency of the business critical set of IT resources, applications, IT services and business processes. Managed Services addresses the holistic view of the components, interfaces, services and business processes needed to carry out the entire business process that constitute the service to the subscriber base of the CSP. Whereas annual maintenance agreements address the software error fixes on the applications, Managed Services addresses the availability and capacity of the set of applications and resources to support the business processes. Unique to Managed Services is its business orientation instead of feature or technology orientation Transition to Managed Services The transition to Managed Services revolutionises the sourcing of mission-critical IT services and requires careful planning, professional sourcing and disciplined management and governance.
5 5 Planning phase requires identifying the business direction and achieving buy-it from all relevant stakeholders. The activities are the formulation of the business strategy of the transition to Managed Services. If the business objective is not defined clearly enough, nothing that follows can support the objectives. Derived from the strategy, the CSP has to define which competences and business processes are core and what processes are non-core. The planning phase also includes the usual risk assessment and cost estimations. The outcome is reached when a broad selection of stakeholders complete the planning focusing on strategic objectives and communicate the outcome to every stakeholder involved. The sourcing phase includes the selection of the right partner and designing a contractual framework to reflect the strategic objectives of a win-win partnership. Service level agreement shall set the expectations and govern the culture. Therefore striking a one sided strict agreement is a tactical win but does not foster a wholesome long-term partnership. The sourcing checklist includes securing sufficient CSP business domain knowledge at the MSP as well as long-term key resources. MSP s ability to comply with standards such as ITIL and TM Forum s Frameworks helps the adoption of 3rd parties into the partnership. The alignment of the top management vision and expectation for the partnership is crucial and needs to be secured in the sourcing phase because in the operation phase both parties have aligned their operations according to their individual expectations and aligning detailed expectations is emotionally and financially challenging. In the operational phase the parties need to secure continuous strategic fit by having joint management of the service delivery. A governance body populated by top executives helps to balance the stakeholder expectation, focus on the big picture while seeking continuous process improvements and monitors the performance and the budget. The incentives and penalties should reflect the business objectives while setting demanding expectations and rewarding for achieving business benefits. The governance body is in charge of continuous resource planning to support business growth and adapt to evolving competence requirements as the business evolves over time. The transition to Managed Services has three alternative routes: 1) outsourcing the existing in-house operations to an MSP, 2) outsourcing in connection with replacing the existing BSS platform and at the same
6 6 time outsourcing the existing in-house operations to an MSP or 3) starting from greenfield and outsourcing the BSS operations to an MSP. If the application vendor has sufficient domain knowhow and Managed Services skills, the transition is usually well managed. Extending the role of the BSS vendor from Support and Maintenance Services to Managed Services is rather natural because the vendor has good knowledge of its own applications. The requirements for qualifying to become a reliable BSS MSP are specific and demanding. There are many who desire to have the competences but there are only a few who have the competence to become a world class MSP. Telecom domain knowhow Thorough telecom domain knowhow is the most important qualification in becoming a valued MSP partner. The domain knowhow has to be based on telecom business processes instead of applications and features thereof. Managed Services addresses the availability of business processes, not only a specific set of applications. Because the parties form a closely-knit Managed Services partnership, both parties have to have an equal level of competence. When discussing process improvements or application enhancements, both parties need to be able to contribute. The domain competence contributes also to process improvements and customer experience because the MSP knows firsthand the processes serving and is able to innovate better processes to serve its customers. Own BSS suite of applications The time to market is considerably shortened if the MSP supports its own BSS application suite. The MSP that supports 3rd party applications will never have the in-depth knowhow of the applications of the application vendor itself. Time to market is improved considerably by the fact that the communication needed to close the development cycle, from requirements specification to deployment, remains at all times within the MSP organisation.
7 7 Improved Service portfolio The MSP has to have a broad selection of services that it can provide to the CSP on a pick and choose basis. The services are business support applications that seamlessly integrate into the core business support system, which as stand-alone would be costly to acquire and maintain. Likewise the services may require extensive business process monitoring and business activity monitoring, which as stand-alone may be prohibitively expensive but affordably available from a centralised 24/7 operations centre. The CSP may also white label the Managed Services to its customer and in such manner broaden its services portfolio especially in new business areas like Cloud Services. Distributed Delivery model The Distributed Delivery model requires global presence onsite, near shore and offshore. The cost efficiencies are maximised by the right allocation of onsite, near shore and offshore resources. The allocation will evolve over time and depend on the maturity of the relationship. The portion of onsite resources is higher at the beginning of the relationship to ensure well-managed deployment. Over time the resources shall be repatriated to the near shore or offshore location delivering the same quality of service with lower operational costs. This deployment model has several benefits for the CSP partner. With the onsite team, the MSP has thorough understanding of the business requirements of both new development and process improvements. The MSP has one efficient operational team with profound knowledge of the application suite, and the ability to seamlessly allocate resources between onsite, near shore and offshore based on the ever-evolving requirements. The offshore team offers a wealth of resources and depth of knowledge of seasonal requirements for providing additional resources and expertise.
8 8 Critical success factors The most critical success factors in transitioning to Managed Services are the clear description of roles and responsibilities and transparency in goal setting. Almost equally important is the well-defined scope of the services. Usually documenting the definition of out-of-scope also helps to ensure mutual understanding. Any oversight in the sourcing phase on the above success factors will hunt the relationship the entire term of the relationship. Thorough planning on human resources planning eases the transitions and focus on continuous innovations keeps the relationship engaged and rewarding. Managed Services Value Creation The old paradigm of value addition is no longer sufficient to produce extraordinary results. Adding value implies adding to something that already exists. In other words, providing incremental addition to the value the CSP already has been able to produce on its own. True Value Partners create value. Creating value implies to producing value that has not existed before, or that the CSP is not able to produce on its own. Value creation is accomplished by providing exponential value with incremental cost. This is achieved by rearranging the assets (both tangible and intangible) in such a manner that the unique setup of the assets will create the value that did not exist there before. The superbly popular iphone is an example of combining the components of the mobile communication ecosystem system in such a manner that, together, the combination creates extraordinary value. No one single component outshines the competition but it is the ecosystem and interworking of the hardware, operating system, applications, location based information, personal data (preferences) and the culture of eye for detail, that produces the whole product that wins market share, justifies premium pricing, delivers best-in-the-industry margins and finally best returns to the shareholders.
9 9 At the end of the day, this is the essence of providing superior Managed Services: identifying the unique characteristics of the assets and rearranging them together with the assets of the Managed Services Partners in a way that creates extraordinary value. This is also what makes the difference between MSPs: most provide features and added value but only a few create a business ecosystem and true value. Focus on core competences Outsourcing core IT and business processes to an MSP frees the CSP to concentrate its competences and energy on its core functions such as product development, sales and marketing. A Formula 1 racing team consists of teams of subject matter experts in their particular fields. The driver has all the right to expect that every sub team shall provide best-in-the-industry service and performance while the driver focuses on taking over one competitor at a time, finally winning the race. In today s hyper competition, a CSP has to define its competitive advantages, focus on them and outsource the rest to the best-in-theindustry partners. The MSP has the depth of knowledge and breadth of resources that would take years for the CSP to acquire and prohibitively expensive to maintain. Just in Time Managed Services do not only provide the right competences, they also deliver the right capacity just in time. A Managed Services contract is designed based on the vision, mission and business objectives of the CSP and the MSP shall guarantee the availability of any and all the needed resources: storage capacity, computing power, connectivity bandwidth, personnel, applications and business services to achieve the business objectives. This approach reduces the upfront investment needed to provide communications services and the released financial resources may be used for the core activities like sales and marketing. The fixed high
10 10 upfront capital expenses are replaced by variable operational expenses, and funds that would be tied to fixed assets can be released to activities that matter most. Formation of true partnership True value creation requires the total synchronisation of values, objectives and operations between the CSP and the MSP. The alignment is governed by the Service Level Agreement but implemented by aligning the operational model and culture. The partnership is further strengthened by the compensation model that rewards and penalises the MSP based on the realisation of the CSP business objectives and agreed quality of service. When launching a greenfield operation together, both parties make investments to help lift the business off the ground and the MSP becomes almost a co-investor with the CSP. Risk Management partnership Managing business-related risk is more important than ever in these turbulent times. The MSP not only provides the right capacity just in time but it also charges for its services based on the realisation of the business objectives of the CSP. The revenue structure for the CSPs is mainly based on variable volumes of the number of subscribers multiplied by the minutes of usage, text messages sent, and gigabytes consumed. The MSP becomes a risk-sharing partner with the equally variable compensation model based on the number of subscribers or transactions. In the old-school licensing business model, the software vendor received an upfront licensing fee and made its business case long before the CSP had even launched its business. In the new SaaS age every participant in the ecosystem has to prove their value creation abilities and demonstrate commitment to the joint business objectives. Therefore the upfront license fee is replaced by a monthly service charge.
11 11 Conclusion The new competitive landscape that CSPs face requires a new paradigm in providing and operating mission critical Business Support Systems. Forward looking CSPs focus on the core business processes and core competences and outsource the rest to subject matter experts. The various forms of Cloud Computing, together with the continually increasing data communication capacity, introduce unprecedented opportunities for providing the traditional onsite application from the cloud. The cost efficiency, operational agility and superb versatility of the Tecnotree Managed Services and Tecnotree Application Suite in Private Cloud help CSPs to achieve sustainable competitive advantage towards its competitors. Tecnotree has a wealth of experience operating mission critical Business Support Systems provided from Private Clouds that provide the CSP partners a quantum leap in business agility and efficiency. Tecnotree firmly believes that the only way to formulate a true performance partnership is to tie the compensation model to the business success of the CSP partner and to the quality of service provided by the MSP. The use of the Internet has revolutionised the way consumers communicate, consume content, enjoy entertainment and collaborate. The same paradigm changing revolution shall sweep across corporate corridors and open entirely new opportunities to design, deploy and utilise business applications. During the next ten years all business applications shall be cloud enabled. Any Business Support System renewal or major upgrade that would not evaluate the possibilities of partnership-based outsourcing and Cloud Computing would pose the danger of being stuck in the current status quo and lose competitiveness against more forward looking competitors.
12 Powering the Digital Marketplace For more information on Tecnotree and its products and services, please visit or to Copyright 2013 Tecnotree 01-a-13
Managed Services - Driving Business Value in Banking
White Paper Managed services for credit solutions: Driving business value in banking Business solutions through information technology Entire contents 2005 by CGI Group Inc. All rights reserved. Reproduction
More informationAt the Heart of Virtualizing Insurance
At the Heart of Virtualizing Insurance New Era in Property and Casualty (P&C) Insurance Cloud Computing Strategic Implementation of Cloud Computing Services Adds Effectiveness and Efficiency to the Insurance
More informationBUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape
BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.
More informationCentralized Operations: Strategies for Today and Tomorrow
Centralized Operations: Strategies for Today and Tomorrow Higher Efficiency, Better Quality, Quicker Readiness Managed Services White Paper Contents 1. Executive Summary... 1 2. Why Centralization Now?...
More informationCompetitor or Partner?
Manfred Schmitz, Patrick Hung Fai Ma Competitor or Partner? Equipment vendors are getting more and more involved into the telecom operators business via Managed Services Vendors are expanding their service
More informationTransform Your Bank in Measurable Steps
Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation
More informationNIIT Technologies White Paper
www.niit-tech.com New Era in Insurance: Cloud Computing Surekha Sugandhi Insurance Practice - Solution Architect NIIT Technologies White Paper CONTENTS Cloud Computing Services in the P & C Insurance Industry
More informationLeveraging the Private Cloud for Competitive Advantage
Leveraging the Private Cloud for Competitive Advantage Introduction While it is universally accepted that organisations will leverage cloud solutions to service their IT needs, there is a lack of clarity
More informationADVISORY & SOLUTION ENGINEERING. From strategy to execution, we are your partner in successful digital transformation
ADVISORY & SOLUTION ENGINEERING From strategy to execution, we are your partner in successful digital transformation 2 DIGITAL TRANSFORMATION FOR SUCCESS WE ADVISE AND BUILD SOLUTIONS FOR YOUR SUCCESSFUL
More informationCross-Domain Service Management vs. Traditional IT Service Management for Service Providers
Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory
More informationProject, Program & Portfolio Management Help Leading Firms Deliver Value
in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business
More informationNokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation
Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools
More informationIT Service Management. The Role of Service Request Management
RL Consulting IT Service Management The Role of Service Request Management Prepared by: Rick Leopoldi June 1, 2007 Copyright 2001-2007. All rights reserved. Duplication of this document or extraction of
More informationTRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS
TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS
More information7 things to ask when upgrading your ERP solution
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
More informationThe Evolution to Cloud Communications
The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid
More informationEmploying ITSM in Value Added Service Provisioning
RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes
More informationLife Cycle Management. Service Offering
Life Cycle Offering What is a Managed? Reply view Business Operations s Provisioning Environment Quality Why a managed service? (1/2) Increasing cost Challenge Reply s answer 30% Source: Gartner 70% Support
More informationInfrastructure consulting. Global Infrastructure
Infrastructure consulting Global Infrastructure Services Operational costs systems availability compliance and security energy and power usage disaster recovery all contribute to today s increasingly complex
More informationA Whitepaper for Corporate Decision-Makers
Whitepaper 2014 A Whitepaper for Corporate Decision-Makers Five Essential Factors for Selecting the Right Hosted Application Management Provider Making the Right Choice to Ensure Scalable & Reliable Application
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More informationagility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
More informationNavigating the Road to Growth and Success
IBM Global Business Services Navigating the Road to Growth and Success Bringing innovation and affordable solutions to the midmarket Midsize Business Table of contents Defining the midmarket........................................................................
More informationEFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS
EFFECTIVE VENDOR MANAGEMENT: REAPING LONG-TERM BENEFITS FROM YOUR VENDOR RELATIONSHIPS TERRA FIRMA, AUGUST 2013 Leading organisations have understood for some time that active vendor management, as opposed
More informationConsiderations for Outsourcing
Considerations for Outsourcing Chris Luxford, Director Contact Centre Technology Practice, 3D Networks Save 90% of your operational labour costs!!! Improve your bottom line ten fold!!! Dramatically reduce
More informationSuccess Factors for Global Alignment and Targeting Platform. Pranav Lele
Success Factors for Global Alignment and Targeting Platform Pranav Lele Success Factors for Global Alignment and Targeting Platform Pranav Lele Increasing complexity and the globalization of pharma business
More informationThe future of application outsourcing: making the move from tactical to strategic
IBM Global Business Services White Paper The future of application outsourcing: making the move from tactical to strategic Application Services Page 2 Contents 2 Introduction 2 Success brings new challenges
More informationUNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS
WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD
More informationManaged Hosting: Best Practices to Support Education Strategy in the Career College Sector
Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience
More informationTechnology. Building Your Cloud Strategy with Accenture
Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and
More informationBuilding the Healthcare System of the Future ORACLE WHITE PAPER DECEMBER 2014
Building the Healthcare System of the Future ORACLE WHITE PAPER DECEMBER 2014 Introduction The future of healthcare in the United States is changing rapidly. Health insurers are learning to adapt to a
More information1 Introduction. 2 What is Cloud Computing?
1 Introduction Table of Contents 1 Introduction 2 What is Cloud Computing? 3 Why is Cloud Computing important? 4 Why Cloud deployments fail? 5 Holistic Approach to cloud computing implementation 6 Conclusion
More informationWHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing
WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing In association with: TCS Marianne Kolding December 2012 Ed Cordin IDC OPINION IDC EMEA, 389 Chiswick High Road, London, W4
More informationIBM Cloud Services How IBM is shortening the gap between customers and development value. Written by: Allan Krans Senior Software and Cloud Analyst
IBM Cloud Services How IBM is shortening the gap between customers and development value Written by: Allan Krans Senior Software and Cloud Analyst Winter 2011 Development and test is optimally suited for
More informationIT Governance Regulatory. P.K.Patel AGM, MoF
IT Governance Regulatory Perspective P.K.Patel AGM, MoF Agenda What is IT Governance? Aspects of IT Governance What banks should consider before implementing these aspects? What banks should do for implementation
More informationIT Operations Managed Services A Perspective
IT Operations Managed Services A Perspective 1 Introduction This paper examines the concept of Managed Services for IT Operations, the real business drivers, the key factors to be considered, the types
More informationMatrix the essence. five degrees Markt 15 3621 AB Breukelen The Netherlands. T: +31 88 0086400 www.fivedegrees.nl
Matrix the essence five degrees Markt 15 3621 AB Breukelen The Netherlands T: +31 88 0086400 www.fivedegrees.nl Matrix - the essence Matrix the real alternative for universal banking Modern banks require
More informationThe Business of Cloud Communications
The Business of Cloud Communications Driving Profitability with Hosted Voice and Collaboration Services Cloud has changed how communications services are delivered and at the same time changed the potential
More informationLPL FINANCIAL RESEARCH LPL FINANCIAL. LPL Financial Research. advancing. your perspective FOCUSED ON DELIVERING SUPERIOR INVESTMENT ADVICE
LPL FINANCIAL LPL Financial Research advancing your perspective FOCUSED ON DELIVERING SUPERIOR INVESTMENT ADVICE Our mission is to offer the best advice, tools, and resources available to help your advisor
More informationITIL in the Cloud. Vernon Lloyd. www.foxit.net www.askthefox.info
ITIL in the Cloud Vernon Lloyd ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office www.foxit.net
More informationSee what cloud can do for you.
See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What
More informationEffective Enterprise Performance Management
Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises
More informationIBM Information Technology Services Global sourcing.
IBM Information Technology Services Global sourcing. Move with agility and challenge competitors worldwide. Globalization. Growth. Compliance.» The challenges that you face today in the financial services
More informationThe forecast looks bright for cloud based telephony
The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the
More informationMaking the Transition. From MSP / VAR to CSP, with Wholesale Clouds
Making the Transition From MSP / VAR to CSP, with Wholesale Clouds CONTENTS: 1 The New Business Model...Page 3 2 Wholesale vs. Retail... Page 6 3 Service Differentiation...Page 7 4 Entatech Wholesale Cloud...Page
More informationA Custom Technology Adoption Profile Commissioned By Aerohive Networks. January 2014. Cloud Networking
A Custom Technology Adoption Profile Commissioned By Aerohive Networks January 2014 Cloud Networking 1 Introduction Business decision-makers are increasingly prioritizing company growth and new customer
More informationWhat is the Role of an Application Service Provider (ASP)/Host?
CHAPTER 9 What is the Role of an Application Service Provider (ASP)/Host? There are many areas you should consider when determining if application outsourcing is the best approach for your business. This
More informationHow To Understand The Benefits Of An Operating System As A Service (Osas)
About Analysys Mason 1 White paper The growing market for OSS-as-a- Service in telecommunications September 2015 Dean Ramsay and Shanthi Ravindran Analysys Mason Limited 2015 The growing market for OSS-as-a-Service
More informationWhite Paper. Managed IT Services as a Business Solution
White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...
More informationBusiness Support System (BSS) Service Offering
Business Support System (BSS) Service Offering Focus Areas Social CRM Service Creation Telco 2.0 BSS Technologies and Solutions BSS Focus Areas Data Management BSS Business Areas BSS Processes and Systems
More informationHow to Choose a Managed Network Services Provider
How to Choose a Managed Network Services Provider 6 Best Practices to Ensure a Thorough Evaluation Get Started Now: 877.611.6342 to learn more. www.megapath.com Could Managed Network Services Be Right
More informationWHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE.
WHITEPAPER AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. A comparison report between traditional break-fix IT service delivery and managed services delivering automation
More informationMoving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them
Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based
More informationIT Financial Management and Cost Recovery
WHITE PAPER November 2010 IT Financial Management and Cost Recovery Patricia Genetin Sr. Principal Consultant/CA Technical Sales David Messineo Sr. Services Architect/CA Services Table of Contents Executive
More informationEmbracing SaaS: A Blueprint for IT Success
Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service
More informationInsight. Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud. Summary. Analysis. The Commitment to the Cloud
Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud Summary Microsoft is changing itself from the tried and true model of selling software product licenses, to a cloud company. While, this
More informationAutonomic computing: strengthening manageability for SOA implementations
Autonomic computing Executive brief Autonomic computing: strengthening manageability for SOA implementations December 2006 First Edition Worldwide, CEOs are not bracing for change; instead, they are embracing
More informationOn Premise Vs Cloud: Selection Approach & Implementation Strategies
On Premise Vs Cloud: Selection Approach & Implementation Strategies Session ID#:10143 Prepared by: Praveen Kumar Practice Manager AST Corporation @Praveenk74 REMINDER Check in on the COLLABORATE mobile
More informationThe Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation
The Role of Business Capabilities in Strategic Planning Sneaking up on Quality Using Business Architecture in a learning corporation 2 Credits The Open Management Group, Business Architecture Special Interest
More informationSOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible
SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud
More informationhow can I deliver better services to my customers and grow revenue?
SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationView Point. Lifting the Fog on Cloud
View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the
More information_experience the commitment TM. Seek service, not just servers
The complete cloud Creating and preserving cloud savings, security and service quality transition planning and service management ABOUT THIS PAPER Creating and preserving cloud infrastructure savings,
More informationExecutive Summary. Table Of Contents. tmforum.org 1
Executive Summary Managed services projects have always been complex and are becoming even more so due to the evolution of Communication Service Providers (CSP) requirements and new business expectations.
More informationCONSULTING SERVICES Managed IT services
CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant
More informationFinding your balance Top tips for successful HR delivery in multiple countries across Europe
Perspectives Finding your balance Top tips for successful HR delivery in multiple countries across Europe ...organisations are striving for a more standardised approach across all their business locations
More informationSTRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies
STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI
More informationProgramme and Project Management
Programme and Project Management Programme Management Competences Programme and Project Management Competences Telco programme and project - deep knowledge Aligning strategic change, Programme delivery
More informationFront cover IBM SmartCloud: Becoming a Cloud Service Provider
Front cover IBM SmartCloud: Becoming a Cloud Service Provider Redguides for Business Leaders Joe McIntyre Learn about the IBM CCRA Cloud Service Provider adoption pattern Understand the key cloud service
More informationHow To Understand Cloud Computing
TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER Contents 1. EXECUTIVE SUMMARY 2. INTRODUCTION Top Market
More informationRight-Sizing Electronic Discovery: The Case For Managed Services. A White Paper
Right-Sizing Electronic Discovery: The Case For Managed Services A White Paper 1 2 Table of Contents Introduction....4 An Overview of the Options...4 Insourcing: Bringing E-Discovery Processes In-House....4
More informationEnterprise Architecture for Communication Service Providers: Aligning Business Goals to IT
WIPRO CONSULTING SERVICES Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT www.wipro.com/consulting Enterprise Architecture for Communication Service Providers:
More informationSoftware as a Service Flexible Service Delivery for Your Health Insurance Exchange
Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making
More informationBusiness Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options
Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Marnix Gillis IBM Distinguished Engineer 32 nd Regional Conference 2013 International Business
More informationARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service
More informationGlobal Mobility Outsourcing
Vodafone Global Enterprise Global Mobility Outsourcing Whitepaper Vodafone Global Enterprise The bottom line: By 2012, the number of mobile workers is expected to reach one billion worldwide (Source IDC,
More informationPublic or Private Cloud: The Choice is Yours
white paper Public or Private Cloud: The Choice is Yours Current Cloudy Situation Facing Businesses There is no debate that most businesses are adopting cloud services at a rapid pace. In fact, a recent
More informationHow To Outsource Project Management Office (Pmo)
PMO Managed Services Model Imran Malik PMP, PgMP, 6σ, OPM3 Emirates Integrated Telecoms Company P.O.Box-502666 Dubai, United Arab Emirates Tel : +971 55 6797000 E-mail :imran.malik@du.ae Synopsis This
More informationService Integration and Maintenance (SIAM) Outsourcing
Service Integration and Maintenance (SIAM) Outsourcing An AccessISG Market Tutorial INTRODUCTION What is SIAM? In addition to being the former name of the modern day Kingdom of Thailand, it is also an
More informationBusiness Process Outsourcing
for Business Value Business Process NCS GROUP OFFICES Australia Bahrain China Hong Kong SAR India Korea Malaysia Philippines Singapore Sri Lanka Creating Value through Business Process You can entrust
More informationManaged Services. Enhance Profitability Mitigate Risk
Managed Services Enhance Profitability Mitigate Risk Enhancing Profitability and Mitigating Risk Gone are the days when the mere presence of Information Technology (IT) represented a competitive business
More informationEND TO END DATA CENTRE SOLUTIONS COMPANY PROFILE
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
More informationTransforming IT: Utility Solutions driven by Global Delivery
Transforming IT: Utility Solutions driven by Global Delivery Zinnov February, 2010 This report is solely for the use of Zinnov client, Zinnov prospects and Zinnov personnel. No part of it may be circulated,
More informationApplication Value Assessment
Value Assessment Journey to Realising the Value of an Organisation s Portfolio Fujitsu UK & Ireland - Business & Services By Chris Waite, Fujitsu Businesses today operate in highly competitive environments
More informationSDN in Mobile Broadband Networks
SDN in Mobile Broadband Networks Advancing the transformation of the network architecture into a highly efficient and flexible software infrastructure, ensuring best customer experience Nurit Sprecher
More informationGet Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.
Testing Platform-as-aService Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. TPaaS providing testing on demand, using the Capgemini Cloud Application
More informationIDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis
IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationEvolving MS from network efficiency to value creation
Evolving MS from network efficiency to value creation By John Darnbrough (Research Associate) & Kris Szaniawski (Principal Analyst), Informa Managed services are evolving from a focus on network efficiencies
More informationInfrastructure as a Service: Accelerating Time to Profitable New Revenue Streams
Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center
More informationEnterprise Architecture Service
Service Service Definition Government Procurement Service - G-Cloud III Services - Q-LOT4-13 February 2013 Contact: GCloud@sapient.com Service Contents Contents 01 Executive Summary...3 02 Service...4
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationThe Next Step in the Evolution of SaaS Managed TMS
case study The Next Step in the Evolution of SaaS Managed TMS www.mytmc.com 1 Copyright 2013. All Rights Reserved. Shippers who subscribe to the idea that transportation management systems (TMS) and logistics
More informationIntegrated Communications in Insurance The road to new winning strategies
Integrated Communications in Insurance The road to new winning strategies Table of Contents New Winning Strategies in Insurance 3 A Key Lever for Success Winning Across All Lines of Business Drivers of
More informationInformation Technology Integration Putting IT to work in driving deal success
February 2013 A publication from PwC's Deals M&A Integration practice Information Technology Integration Putting IT to work in driving deal success At a glance Research consistently shows that integrating
More informationRealize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP
Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers
More informationApplication Outsourcing: The management challenge
White Paper Application Outsourcing: The management challenge Embedding software quality management for mutual benefit Many large organizations that rely on mainframe applications outsource the management
More informationOSS and BSS transformation - Its role in Driving Customer Growth
Global Business Service Whitepaper Communications Behind the successful CSP: Transforming operations to support greater agility 2 Behind the successful CSP: Transforming operations to support greater agility
More informationRicoh IT Services. Comprehensive solutions. IT infrastructure. IT Services
Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized
More information4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
More information