ONLINE BANKING & BILL PAY DISCLOSURE

Transcription

1 ONLINE BANKING & BILL PAY DISCLOSURE ELECTRONIC SERVICES DISCLOSURE AND AGREEMENT FOR ONLINE BANKING AND BILL PAYMENT In the fllwing Agreement, the wrds "Yu" and "Yur" mean each and all f thse wh are wners n the accunt(s) accessed by, and thse wh apply fr and/r use the Online Banking and Bill Payment Service described in this Disclsure and Agreement ("Service"). The wrds "we", "us" and "ur" mean University First Federal Credit Unin (University Federal Credit Unin). This Disclsure and Agreement is given in cmpliance with the Electrnic Funds Transfer Act (15 U.S.C., Sectin et seq.), Regulatin E (12 CFR et. seq.) and the federal ESIGN Act (15 U.S.C. Sectin 7001 et seq.) t infrm yu f the terms and cnditins f the Service. ESIGN DISCLOSURES Electrnic Signature. By clicking " I Agree" belw and /r by the use f the Service, yu are cnsenting (initially and n an nging basis) t: (1) the electrnic delivery t yu by us f this Disclsure and Agreement, (the electrnic delivery f yur peridic statements,) and any ther subsequent disclsure f infrmatin related t the Service ("Disclsure"); and (2) the prvisin t yu by us, n an nging basis, f the Service, subject t the terms and cnditins f this Disclsure and Agreement. Paper Cpies. T btain a paper cpy f the Disclsures, yu may write t University Federal Credit Unin at P.O. Bx 58025, Salt Lake City, UT with the details f yur request. If yu request paper cpies, they will be prvided t yu at n charge. Withdrawal f Cnsent. Yu understand that yu may withdraw yur cnsent t receive the Disclsures in electrnic frmat at any time by ntifying us at P.O. Bx 58025, Salt Lake City, UT r inf@ucreditu.cm. The Service will be terminated within a reasnable time, thereafter, when we have had an pprtunity t act upn yur instructins. Minimum System Requirements. In rder t receive and review the Disclsures electrnically and cnduct electrnic transactins thrugh the Service, the fllwing cmputer system requirements must be satisfied: Yur brwser must supprt 128-bit encryptin. Sme recmmended brwsers include Netscape Navigatr 4.75, Internet Explrer 7 and 8, Firefx 3.5, and Safari Hwever, ther brwsers that supprt 128-bit encryptin may als wrk. In additin, yu must have and maintain a printer capable f printing any Disclsures that are ed t yu and /r made available n ur Web site. In the alternative, yu must have and maintain the ability t electrnically save and visually display n yur cmputer screen any Disclsures that are ed t yu and/r made available n ur Web site. Yu understand that we d nt make any warranties n equipment, hardware, sftware, Internet Service Prvider, r any part f them, expressed r implied, including, withut limitatin, any warranties f merchantability r fitness fr a particular purpse. Change f Persnal Infrmatin. Any change f pstal, hme, address f recrd, r ther changes may be made thrugh the Service. Cpy Received. Yu acknwledge receipt f an electrnic cpy f this Disclsure and Agreement. We recmmend that yu print and retain a cpy f this Disclsure and Agreement fr yur recrds. Yu may btain additinal cpies f this Disclsure and Agreement by accessing the Service and sending us an message t inf@ucreditu.cm with yur request. ESIGN AND REGULATION E DISCLOSURES Right t Receive Dcumentatin f Transactins Peridic Statement. Yu will receive a mnthly statement (unless there are n transactins in a particular mnth), fr the accunt(s) which yu have accessed using the Service r any ther electrnic service which will shw the calendar date that yu initiated the electrnic transactin, the type f transactin and the accunt(s) accessed by the transactin, and the amunt f the transactins ccurring in that statement perid. Yu will get a statement at least quarterly. Hme Banking Transactin. Yu may print a recrd f any individual transactin cnducted thrugh the Service at any time after the transactin is cmpleted. Yu may als subsequently cntact us t request a paper receipt fr any such transactin, prvided it is n mre than 3 mnths ld. A fee may be charged fr any such paper cpy, subject t ur Fees & Charges Schedule (see belw). ONLINE BANKING DISCLOSURE AND AGREEMENT Rev. 02/2011 The Service allws access t yur accunts thrugh the use f a persnal cmputer r mbile device, and yur passwrd as described belw.

2 Business Day Disclsure. Our business days are Mnday thrugh Friday (excluding Federal Reserve hlidays). Our business hurs are 9:00 A.M. t 6:00 P.M. Muntain Standard Time each business day. The Service is generally available 24 hurs a day, 7 days a week. Hwever, it may be temprarily unavailable due t system maintenance r technical difficulties including thse f the Internet Prvider and Internet sftware. Passwrd Yu understand that yu cannt use the Service withut a secret cde, which we refer t as the passwrd. YOU AGREE THAT USE OF THIS PASSWORD CONSTITUTES A REASONABLE SECURITY PROCEDURE FOR ANY TRANSACTION. In rder t sign n initially int the Service, yu will need t g t the nline banking site and gt t the sign up page. Yu will then be required t change it t use the Service. Yu understand that any change in the passwrd will be effective nly fr the Service. Yu further understand that we recmmend frequent changes t the passwrd t prvide maximum security. Yu are respnsible fr the safekeeping f yur passwrd and fr all transactins made by use f the Service. Yu must ntify us immediately by phne and send a written cnfirmatin if a disclsure f yur passwrd is made t anyne ther than the jint wner f yur accunt. If yu disclse yur passwrd t anyne, hwever, yu understand and agree that yu have given them access t yur accunt via the Service. Yu als understand that yu are respnsible fr thse transactins. Yu understand and agree that yu must change the passwrd immediately t prevent transactins n yur accunt if anyne nt authrized by yu has access t yur Electrnic Access PIN. Yu further understand and agree that yur passwrd is nt transferable and yu will nt disclse it r permit any unauthrized use theref. If yu vluntarily subscribe t a third party accunt aggregatin service where yur selected University Federal Credit Unin depsit r lan accunt(s), r yur accunts at ther financial/investment institutins, may be accessed n a Web site, yu may be required t give yur passwrd t the aggregate service prvider. Yu understand that by ding s, yu are prviding the aggregate service prvider access t yur accunt(s) at University Federal Credit Unin. Types f Available Transactins: Yu may use yur passwrd t: Make transfers between accunts (except frm Individual Retirement Accunts (IRA), Share Certificate Accunts, Christmas Club Accunts, Trust Accunts). Make transfers frm Line f Credit lan advances t savings r checking accunts Make accunt inquiries. Transfer funds t make University Federal Credit Unin lan payments (see Bill Payment r Easy Pay t make payment). Print cpy f accunt histry. View a cpy f cleared check(s). Access Bill Payment Services. Change "User Optins" including yur passwrd and address. Check year-t-date dividends. We may ffer additinal services in the future and, if s, yu will be ntified f them. Peridic Statement: Yu will receive a peridic statement at least quarterly, and will receive a mnthly statement fr any accunt, which has Online Banking activity during the mnth. Eligibility Yu understand that in rder t use Online Banking, yu must have an accunt in gd standing and a passwrd with us. If any f yur lan payments t us are past due, yu may be restricted frm perfrming electrnic transactins thrugh Online Banking. In additin, if any savings and/r checking accunt(s) have a negative balance due t returned items, yu may be restricted frm perfrming any Online Banking transactins. Authrizatin Yu authrize us t charge yur designated accunt(s) fr any transactins accmplished thrugh the use f the Service, including the amunt f any recurring payment that yu make, and t charge fr the Service. Yu authrize us t transfer funds electrnically between yur designated accunt(s) accrding t yur instructins initiated thrugh the Service. Jint Accunts If yu utilize the Service t access an accunt, which is jintly wned, each accunt hlder must agree t this disclsure. By clicking "I Agree" belw, all transactins perfrmed n any such accunt by electrnic means where passwrd is utilized shall be cnsidered authrized by yu.

3 Verificatin All transactins effected by use f Online Banking, which wuld therwise require yur "wet" signature, r authrizatin, shall be valid and effective as if "wet" signed by yu when accmplished by use f the passwrd r as therwise authrized under this Agreement. Limitatins n frequency and dllar amunt f transactins Preauthrized, autmatic withdrawals r transfers frm Saving Accunts are limited t n mre than six (6) transfers r withdrawals in each calendar mnth. N mre than three (3) f the six transactins may be made by check, share draft, debit card, r similar rder drawn by the depsitr and payable t a third party. Yu may make an unlimited number f withdrawals frm r transfers amng, yur Shares Accunts by mail, messenger, r in persn at the Credit Unin. Accunt withdrawals r transfers thrugh the Service are limited t the extent that yu have clear funds available in yur share, checking and line f credit accunts. In the event yur passwrd is lst r stlen, the dllar amunt f transactins may be restricted. Liability Exceptins By using Online Banking, yu agree that neither any Internet Service Prvider nr University Federal Credit Unin shall be respnsible fr any lss, damage r bdily injury, whether caused by the equipment, sftware, r by Internet Brwser sftware prviders. NEITHER UNIVERSITY FEDERAL CREDIT UNION NOR THE INTERNET SERVICE PROVIDER SHALL BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL ECONOMIC OR OTHER DAMAGES ARISING IN ANY WAY OUT OF THE INSTALLATION, DOWNLOAD, USE OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, ONLINE BANKING, INTERNET BROWSER, OR ACCESS SOFTWARE. Althugh we have taken measures t prvide security fr cmmunicatins frm us t yu via Online Banking, we cannt and d nt prvide any warranties r guarantee f such security. BILL PAYMENT SERVICE DISCLOSURE AND AGREEMENT Click n the "Edit" link next t the payment that yu want t mdify. An image with the details f the payment yu selected will be displayed. If yu selected a Recurring payment, yu will be prmpted t select whether yu want t change all f the scheduled recurring payments r nly the next payment in the series. Enter the changes yu wish t make in the apprpriate fields. Then click n the "Submit" buttn and nte the reference number that appears n the screen; this will serve as yur electrnic receipt. Any changes yu made will nw appear n the Payment Activity page. A few exceptins apply: If yu submitted a payment and the Send On date was tday, yu may nly change that payment during the sessin that yu submitted it. Expedited payments cannt be mdified r deleted nce they are submitted. If yu want t change the Payee fr a scheduled payment, yu must first delete the payment and then schedule a new payment t a different payee. Nte: If yu selected a Recurring Payment and changed This Payment Only, the changed payment appears separately in the list f scheduled payments. Deleting a Payment Frm the Payment Activity page, yu can delete payments that yu scheduled earlier in this nline sessin r in a previus sessin. T delete a payment, click n the "Edit" link next t the payment that yu want t delete. An image with the details f the payment yu selected will be displayed. Click n the "Delete Payment" buttn. If yu selected a Recurring payment, yu will be prmpted t select whether yu want t delete all f the scheduled recurring payments r nly the next payment in the series. A cuple f exceptins apply: Payment Inquiries If yu submitted a payment and the Send On date was tday, yu may nly delete that payment during the sessin that yu submitted it. Expedited payments cannt be deleted nce they are submitted. Frm the Payment Activity page, yu can submit questins abut any f yur payments t ur Member Service team. T inquire abut a payment, find the payment in the Prcessed Payments sectin. Click the "Inquire" link next t that payment's infrmatin. If the payment was prcessed mre than 30 days ag, click n the "Viewing Last 30 Days" link n the right side f the

4 Prcessed Payments bar. A windw will appear where yu can select t view up t 540 days. Enter the reasn fr the payment inquiry and all required infrmatin, and then click "Submit". Exprting Data If yu like t manage yur mney thrugh this service as well as anther financial management sftware tl, yu can easily exprt infrmatin frm ur service and lad it int Quicken r Micrsft Mney. The transactins yu initiate thrugh ur service can be exprted int a.qif r a CSV file. Older versins f Quicken sftware (Quicken 2004 and earlier) and Micrsft Mney can imprt a.qif frmatted file. CSV (Cmma Separated Value) files can be pened by Micrsft Excel and ther financial and spreadsheet applicatins. Frm the Payment Activity page, click n the "Exprt Data" link. Select the file frmat and date range f transactins desired. Yu can then save the file and imprt it int the sftware f yur chice. Unclaimed Payments An unclaimed payment is a check payment that is crrectly sent t a payee, but is never cashed by the payee. It is ur plicy t return that mney t yu in full. Payments can be unclaimed fr several reasns. Mst ften, an unclaimed payment arises when yu send a payment t a friend r acquaintance using Bill Pay and the recipient simply frgets t cash the check. Unclaimed payments can als ccur when yu submit an nline bill payment t a merchant and the merchant psts the payment t yur accunt, but mistakenly des nt cash the check. Fr yur cnvenience, check payments in the amunt f $1,000 r greater are researched with the payee if still utstanding after 30 days and check payments in the amunt f $500 t $ are researched if still utstanding after 60 days. There is n autmatic research perfrmed n payments f less than $500 and these payments will be refunded t yu if they are still utstanding after 90 days. Researched payments may be reissued t the payee, refunded t yur accunt r allwed t remain utstanding pending further actin frm the payee. If a check payment in the amunt f $500 r greater has been researched and is still utstanding after 90 days, it will be autmatically refunded. We will als send yu a ntificatin via prviding all the payment details s that yu can cntact the payee if necessary. If yu receive a ntificatin that ne f yur payments was unclaimed, check t see if yur accunt is current with the merchant. If the merchant des nt indicate that yu have a past due balance, then yu d nt need t d anything. If the merchant des indicate that yu have a past due balance, yu shuld resubmit the payment as sn as pssible. If the payment was sent t a friend r acquaintance, yu can reschedule the payment and remind the recipient t be n the lkut fr the check. Expedited Payment Guarantee If a Prperly Scheduled Expedited Payment (defined belw) is nt received and psted by the payee as f the scheduled payment date, yu will nt be respnsible fr any Penalties (defined belw) that arise due t the failure f such payment t pst n the scheduled date and we will refund yu the service fee assciated with such payment We will first attempt t have any such Penalties remved, and if the payee is unwilling r unable t remve them, we will pay the fees and finance charges directly t the payee. In additin, we will attempt t have yur payee accunt nted apprpriately t ensure that the situatin des nt negatively impact yur credit rating. "Penalties" are defined as late fees r finance charges that are assessed n the Prperly Scheduled Expedited Payment amunt that did nt pst n the scheduled payment date, nt thse based n yur ttal utstanding balance. A "Prperly Scheduled Expedited Payment" is defined as a payment that: 1. was made frm an accunt that has sufficient funds fr the payment and any fees assciated with the payment; 2. was scheduled t be delivered n r befre the due date f yur bill, excluding any grace perids. (The ne exceptin t this guideline is that mrtgage payments may be scheduled s that the payment is sent n r befre the due date including grace perids. Fr example, a mrtgage payment due n July 1st, with a 15-day grace perid, must have a "Deliver By" date n later than July 15th.); 3. the service indicates is deliverable n r prir t the applicable due date; 4. was nt made fr any f the fllwing types f transactins: Payments t settle securities transactins Payments that failed due t insufficient funds r ther reasns Payments t payff special r delayed financing fr purchases

5 Payments t credit cunseling agencies wh pay creditrs n yur behalf Payments t payees utside f the United States Curt-rdered payments such as alimny, child supprt, speeding tickets, etc. Tax entities Cllectin agencies 7. the infrmatin supplied by yu is crrect (payee name and address, yur name and accunt number as it appears n the payee's recrds); 8. was scheduled when the system was available; and 9. the payment cmplies with the payee's plicies. Terms and Cnditins Please review the terms and cnditins f the service. Click n Cntinue t submit the expedited payment. If yu cntinue, yur accunt will be debited immediately fr the amunt f the payment plus the expedited fee f $9.95 per payment and cannt be mdified r deleted. IMPORTANT INFORMATION ABOUT THIS AGREEMENT: YOU ARE PREPARING TO RECEIVE REQUIRED CONSUMER DISCLOSURES IN AN ELECTRONIC FORM. THEREFORE, THIS AGREEMENT SERVES THE FOLLOWING TWO PURPOSES: OBTAIN YOUR AFFIRMATIVE CONSENT TO RECEIVE THE REQUIRED CONSUMER DISCLOSURES IN ELECTRONIC FORM AND PROVIDE YOU WITH A CLEAR AND CONSPICUOUS STATEMENT ABOUT YOUR RIGHTS IN REGARD TO RECEIVING ELECTRONIC CONSUMER DISCLOSURES AS OUTLINED IN THE ELECTRONIC RECORDS AND SIGNATURES IN COMMERCE (E-SIGN) ACT, AND; PRESENT YOU WITH THE REQUIRED CONSUMER DISCLOSURES FOR THE EXPEDITED PAYMENT SERVICE. CONSENT TO RECEIVE ELECTRONIC DISCLOSURE BY CHECKING THE I AGREE TO THE TERMS AND CONDITIONS CHECK BOX BELOW YOU ARE AFFIRMATIVELY CONSENTING TO RECEIVE THE REQUIRED DISCLOSURE IN ELECTRONIC FORM. Terms and Cnditins This Agreement (the Agreement ) represents the terms and cnditins gverning the Expedited Payment Service and is between University Federal Credit Unin and yu as a cnsumer f the Expedited Payment Service. Any references t "we", "us" r "ur" includes any agent, independent cntractr, designee, r assignee that University Federal Credit Unin invlves in the prvisin f the Expedited Payment Service, and any references t "yu", "yur" r "yurs" includes yu and any persn authrized by yu t access the Expedited Payment Service. Please review this entire dcument t ensure that yu understand the full scpe f rights and respnsibilities assciated with the Expedited Payment Service. This agreement is an extensin f the Electrnic Funds Transfer agreement in place fr the Bill Pay service. Yu shuld reference that agreement fr infrmatin n what t d if yu believe there is an errr in the service r have a claim related t the service; a descriptin f ur privacy plicy; a descriptin f yur warranties and authrizatins; and a descriptin f additinal limitatins f ur liability in additin t the nes utlined in this dcument. Descriptin f Features Welcme t University Federal Credit Unin's Expedited Payment Service. This service allws yu t submit payments t participating merchants that will be psted t yur accunt with that merchant n the same day, within the parameters f the Service and ther parameters established by the participating merchants. In rder fr an Expedited Payment t pst n the same day, yu must submit accurate and cmplete infrmatin fr the payment, the payment must be submitted n a day during which the U.S. Federal Reserve System is pen fr peratins, and yu must submit the payment prir t the merchant s designated daily cutff time. Expedited Payments submitted withut cmplete r accurate infrmatin may be rejected r may nt pst n time. Expedited Payments submitted by yu n a nn-federal Reserve business day r submitted by yu after the applicable merchant s daily cutff time will be psted the fllwing Federal Reserve business day. Yu will be charged a fee fr each Expedited Payment yu submit, regardless f whether the payment was prperly submitted. The cutff time will be displayed t yu befre the payment is finalized. This is NOT a pay anyne service where yu can make payments t any payee; with this service yu can nly make Expedited Payments t thse merchants that participate in the prgram and the payments yu make under this service are subject t the rules f each merchant as t hw they define an expedited payment. Hurs f Access - Yu can use the Expedited Payment Service seven days a week, twenty-fur hurs a day, althugh sme r all services may nt be available ccasinally due t emergency r scheduled system maintenance, updates r repairs r fr ther reasns beynd ur cntrl.

6 Expedited Payment Service Limits Yu will nt be able t schedule an Expedited Payment fr an amunt greater than the balance displayed within the bill payment service fr the funding accunt at the time yu attempt t schedule the payment. Additinally, fr risk management and security purpses the Expedited Payment Service limits the number f payments and the ttal amunt f payments that yu may make per day. Yu will be given an errr message and prevented frm fully executing any transactin that exceeds these limits. Frm time t time we may mdify the limits t the frequency r amunt f transfers yu can make using the Expedited Payment Service. We d nt disclse these limits fr security purpses. In any event, funds transfers in excess f the thenapplicable limits will nt be cmpleted. Fees and ther Deductins The Expedited Payment Service is a transactin-based service. Fr each Expedited Payment, a fee f $9.95 will be added t the amunt f the transactin. There are n mnthly r recurring fees assciated with the service. Peridic statements. Yu will nt receive a separate statement fr transactins cnducted thrugh the Expedited Payment service. These transactins will be nted n yur regular peridic statement. Electrnic Cmmunicatin University Federal Credit Unin Expedited Payment service is an electrnic Internet based service. Therefre, yu understand that this Agreement will be entered int electrnically. Yu have the right t have this disclsure prvided r made available n paper r in nn-electrnic frm; Yu have the right t withdraw the cnsent t have the disclsure prvided r made available in an electrnic frm, but this will result in the terminatin f yur bill payment service; The cnsent t receive electrnic cnsumer disclsures applies t all future required cnsumer disclsures and any amendments, mdificatins r supplements in cnnectin with the Expedited Payment service; Yu can update yur electrnic cntact infrmatin by using the User Maintenance functin within the service r calling the Custmer Service number ; After checking the I Agree t the Terms and Cnditins check bx, yu may request a paper cpy f this cnsumer disclsure fr a fee f $25.00 by calling the Custmer Service number nted in this dcument; Yu understand that t access and retain this disclsure and t use the Expedited Payment service, yu must have the fllwing: a PC with a supprted Internet brwser that has ckies enabled and supprts 128 bit encryptin, an Internet cnnectin fr the PC, an address, and either a printer r sufficient electrnic space t stre this disclsure. Yu understand we will deliver t yu electrnically yur recrds f funds transfers and ther transactins thrugh the Expedited Payment Service, including withut limitatin cnfirmatins f individual transactins, and any ther cmmunicatin related t the Expedited Payment service. Yu understand we will deliver t yu electrnically any custmer service cmmunicatins, including withut limitatin cmmunicatins with respect t claims f errr r unauthrized use f the Expedited Payment Service. University Federal Credit Unin's Liability If we d nt cmplete a prperly-submitted Expedited Payment n time r in the crrect amunt accrding t ur agreement with yu, we will be liable fr any late fees and/r finance charges assessed against yu fr the late psting f such payment, excluding any fees r charges assessed n yur ttal utstanding balance with that merchant ( Penalties ). We will nt be liable fr cnsequential damages that might arise frm the payment nt arriving in time. Additinally, there are sme exceptins. We will nt be liable, fr instance: 1. If yu did nt prvide us accurate infrmatin t successfully cmplete the payment. 2. If yu d nt have enugh mney in yur accunt t cmplete the transfer. 3. If yu are unable t schedule a payment because yu have exceeded the risk management limits fr the day. 4. If yu are unable t schedule a payment because the merchant des nt participate in the Expedited Payment service. 5. If yu are unable t schedule a payment because the system is unavailable. 6. If yu schedule the payment fr an incrrect amunt. 7. If yu schedule the payment t be sent after the due date prvided by the biller. 8. If yur payment des nt cmply with the merchant's plicies n payment acceptance.

7 Payment Guarantee If a prperly scheduled payment is nt received and psted n time by the payee, we will attempt t have any late fees r assessed finance charges remved. (Finance charges are calculated based n yur payment amunt rather than yur entire balance.) If the payee is unwilling r unable t remve them, we will pay the fees and finance charges directly t the payee. In additin, we will attempt t have yur accunt nted apprpriately t ensure that the situatin des nt negatively impact yur credit rating. (NOTE: Please refer t yur Electrnic Funds Transfer Disclsure fr imprtant infrmatin n the limitatins f reimbursable fees and finance charges.) The Payment Guarantee applies t late fees and/r finance charges assciated with the late psting f a payment, prvided that the fllwing cnditins are met: 1. The payment was scheduled t be delivered n r befre the due date f yur bill, excluding any grace perids. (The ne exceptin t this guideline is that mrtgage payments may be scheduled s that the payment is sent n r befre the due date, excluding grace perids. Fr example, a mrtgage payment due n July 1st, with a 15-day grace perid, must have a "Send On" date n later than July 1st) 2. The payment amunt did nt exceed $25, The payment was nt made t an excluded payee: Payments t payees lcated in the Armed Frces Pstal Cdes such as AE & AP Payments that failed due t insufficient funds r ther reasns Payments t settle securities transactins Payments t payff special r delayed financing fr purchases Payments t credit cunseling agencies wh pay creditrs n yur behalf 4. The payment was nt made t a prhibited payee. Payments t the fllwing payees are nt permitted thrugh this service: Payments t payees utside f the United States Curt-rdered payments such as alimny, child supprt, speeding tickets, etc. Tax entities Cllectin agencies 5. The infrmatin supplied by yu is crrect (payee name and address, yur name and accunt number as it appears n the payee's recrds). ADDITIONAL GENERAL DISCLOSURES APPLICABLE TO ALL ELECTRONIC SERVICES Disclsure f Accunt Infrmatin t Third Parties We will disclse infrmatin t third parties abut yur accunt r the transactins that yu make nly: When it is necessary fr cmpleting the electrnic transactin; In rder t verify the existence and cnditin f yur accunt fr a third party, such as a credit bureau r merchant; In rder t cmply with a gvernment agency, curt rder, subpena r any legal dcument; If yu give us written permissin; r In ur discretin, t ur affiliates. OUR LIABILITY FOR FAILURE TO MAKE OR COMPLETE ELECTRONIC FUNDS TRANSACTIONS: If we d nt prperly cmplete an electrnic transactin t r frm yur accunt n time r in the crrect amunt accrding t ur agreement with yu, we will be liable fr yur lsses r damages. Hwever, there are sme exceptins. We will NOT be liable, fr the fllwing: If, thrugh n fault f urs, there are insufficient funds available in yur accunt t make the transactin. If circumstances beynd ur cntrl (such as fire, fld, earthquake, electrical failure r malfunctin f central data prcessing facility, etc.) prevent the transactin, despite reasnable precautins that we have taken. Funds in yur accunt are subject t an uncllected funds hld, legal prcess r ther circumstances restricting such transactins. We have received incrrect r incmplete infrmatin frm yu. The Service was nt wrking prperly and yu knew abut the breakdwn prir t starting the transactin. Yur passwrd has been repeatedly entered incrrectly r reprted by yu as stlen r lst. Yu are in default n an accunt yu are attempting a transfer. Yu fail t prperly fllw Online Banking r Bill Payment Service instructins n hw t make a transfer r withdrawal. There may be ther exceptins stated in ur Electrnic Services Disclsure Agreement. UNAUTHORIZED TRANSACTIONS Cnsumer Liability: Tell us AT ONCE if yu believe yur passwrd has been lst r stlen. Telephning us is the best way f reducing yur lsses. Yu shuld ntify us in writing

8 after yur telephne call. Yu culd lse all the mney in yur accunt plus yur maximum verdraft line f credit. Hwever, if yu believe yur passwrd is lst r stlen and yu tell us within tw (2) business days after yu learn f the lss r theft, yu can lse n mre than $50.00 if smene used yur passwrd withut yur permissin. Right t stp payment and prcedure fr ding s: If yu have tld us in advance t make regular payments ut f yur accunt, yu can stp any f these payments. Here's hw: Call us at: (801) r (877) If yu DO NOT tell us within tw (2) business days after yu learn f the lss r theft f yur passwrd and we can prve yu culd have stpped smene frm using yur passwrd withut yur permissin if yu had tld us, yu culd lse as much as $ Write us at: r University Federal Credit Unin P.O. Bx Salt Lake City, UT Als, if yur statement shws transfers that yu did nt make, yu must tell us AT ONCE. If yu d nt tell us within sixty (60) days after the statement was mailed t yu, yu may nt get back any mney yu lst after the sixty (60) days if we can prve that we culd have stpped smene frm taking the mney if yu tld us in time. If yu can dcument a gd reasn (such as a lng trip r hspital stay) that kept yu frm telling us, we will extend the time-perid. Cntact in event f unauthrized transfer: If yu believe yur passwrd has been lst r stlen r that smene has transferred r may transfer mney frm yur accunt withut yur permissin, then either Call us at: (801) r (877) r We must receive this ntificatin within three (3) business days r mre befre the payment is scheduled is t be made. If yu call, we may als require yu t put yur request in writing and get it t us within 14 days after yu call r the ral stp rder will cease t be binding. The stp payment rder will apply nly t a particular payment; hwever, if the item is resubmitted by the payee, we will cntinue t hnr the stp payment rder and may suspend future payments t the payee until yu authrize us t resume payments. T terminate the entire pre-authrized payment arrangement with the payee, yu must cntact the payee. Yu can als ntify us that the pre-authrized payment has been terminated. (We will charge a fee fr each stp payment rder yu give. This fee is disclsed n the Disclsure f Fees and Charges, which has been prvided with this Disclsure and Agreement and which is fully incrprated by reference herein.) Write us at: us at: University Federal Credit Unin P.O. Bx Salt Lake City, UT r memberservicecenter@ucreditu.cm Ntice f varying amunts: If pre-authrized payments may vary in amunt, the persn yu are ging t pay is required t tell yu ten (10) days befre each payment, when it will be made and hw much it will be. Yu may agree with the persn getting paid t receive this ntice nly when the payment wuld differ by mre than a certain amunt frm the previus payment, r when the amunt wuld fall utside certain limits that yu set. PRE-AUTHORIZED PAYMENTS: (authrized by yu in advance f a transfer that will take place n a recurring basis, at substantially regular intervals, and will require n further actin by yu t initiate the transfer): If yu arranged with a third party r Bill Payment Service fr pre-authrized payments frm yur credit unin accunt, then the fllwing is available t yu: Liability fr failure t stp payment f preauthrized transfer: If yu rder us t stp ne f these payments three (3) business days r mre befre the transfer is scheduled, and we d nt d s, we will be liable fr yur lsses r damages t the extent prvided by law. ERRORS AND QUESTIONS: In case f errrs r questins abut yur transactins, yu shuld ntify us, as sn as pssible:

9 Fr Bill Payment Services: Telephne the Bill Payment Service at (800) during custmer service hurs; r Cntact them by using the applicatin's e-messaging feature; r Write us at: Fr Online Banking Services: Telephne us at: (801) University Federal Credit Unin P.O. Bx Salt Lake City, UT Attentin: Bill Pay Member Services prvisinally re-credit yur accunt within ten (10) business days fr the amunt yu think is in errr s that yu will have use f the mney during the time it takes us t cmplete ur investigatin. Hwever, if the ntice f errr invlves a transfer t r frm an accunt within thirty (30) days after the first depsit t the accunt was made (i.e., a new accunt), we may have up t twenty (20) days t determine if an errr ccurred and we will prvisinally re-credit such an accunt within twenty (20) days if mre time is needed t cmplete ur investigatin. If we ask yu t submit yur cmplaint r questin in writing and we d nt receive it within ten (10) business days, we may nt re- credit yur accunt. Fr an electrnic fund transactin initiated utside f the United States r ccurring within thirty (30) days after the first depsit was made t the accunt, we may take up t ninety (90) rather than frty five (45) calendar days t cmplete ur investigatin. Write us at: University Federal Credit Unin P.O. Bx Salt Lake City, UT We will tell yu the results within three (3) business days after cmpleting ur investigatin. If we decide that there was n errr, we will send me a written explanatin. Yu may ask fr cpies f the dcuments that we used in ur investigatin CHARGES FOR ELECTRONIC FUNDS TRANSACTION SERVICES: All charges assciated with yur electrnic funds transactins are disclsed in ur Fees & Charges Schedule, which fllws this Disclsure and Agreement. Any fees charged will be deducted frm yur Checking Accunt If yu think yur statement r receipt is in errr r yu need mre infrmatin abut a transactin listed n the statement r receipt, we must hear frm yu n later than 60 days after we sent the FIRST statement n which the prblem r errr appeared. Yu must: Prvide yur name and accunt number Describe the errr r the transactin yu are unsure abut and explain as clearly as yu can why yu believe it is an errr r why yu need mre infrmatin Tell us the dllar amunt f the suspected errr If yu tell us rally, we will require that yu send yur cmplaint r questin in writing within ten (10) business days after yur verbal ntificatin. We will tell yu the results f ur investigatin within ten (10) business days after we hear frm yu, and will crrect any errr prmptly. Hwever, if we require mre time, we may instead take up t frty-five (45) days t investigate yur cmplaint r questin. If we decide t d this, we will ADDRESS OR BANKING CHANGES: Yu agree t ntify prmptly, in writing, the Member Service Center Department f any address change. Additinally, yu agree t ntify the Operatins Department in writing at least ten (10) business days in advance f any change in yur accunt, r yur accunt status. COLLECTIONS: Yu agree that University Federal Credit Unin shall be entitled t recver any mney wed by yu as a result f yur use f the Service and yu agree t repay any withdrawals, which create an verdrawn balance n any f yur accunts. We have security interest in yur present and future shares r depsits and have the right t apply shares r depsits t any mney yu we. If any legal actin is required t enfrce any prvisin f the Disclsure and Agreement r t recver mney wed by yu, yu agree t pay all csts, including attrney's fees. NOTICES: Any ntice sent t yu by us will be effective when mailed t yur last knwn address as shwn n the Credit Unin recrds.

10 CHANGE IN TERMS: University Federal Credit Unin may change the terms and charges fr the services indicated in this Disclsure and Agreement and may amend, mdify, add t, r delete frm this Disclsure and Agreement frm time t time. Yu will be sent the change in terms ntice by regular mail at yur address f recrd at least twenty-ne (21) days prir t the effective date f the change(s), r as therwise prvided by law. Yu must prmptly ntify us by U.S. mail at P.O. Bx 58025, Salt Lake City, UT f any change in yur r pstal address. Yur ntificatin must include yur previus address and new address alng with yur signature. DISCLOSURE OF DELAYED FUNDS AVAILABILITY: If we have placed a hld fr uncllected funds n an item yu depsit, there culd be a delay in yur ability t withdraw r transfer such funds by the Service. Fr further details, see ur "Funds Availability Disclsure" r cntact a Credit Unin fficer. TERMINATION OR DISCONTINUATION: Yu may, by written request and by actually discntinuing use f the Service, terminate any f the electrnic services prvided fr in this Disclsure and Agreement. Please cntact us at: University Federal Credit Unin P.O. Bx Salt Lake City, UT (801) during regular business hurs Muntain States Time Zne Terminatin by any ne-accunt wner will be binding n all accunt wners and we are nt required t ntify ther accunt wners f the terminatin. Electrnic Services will autmatically terminate if yu clse all f yur accunts with us. In additin, electrnic services may be suspended, withut advance ntice, if there are insufficient funds in any ne f yur accunts r if any f yur accunts are nt in gd standing. After suspensin, electrnic services may be reinstated, at ur discretin, nce there are sufficient funds in yur accunts t cver any fees and ther transfers and debits. We may terminate electrnic services r yur right t make electrnic funds transfers at any time upn written ntice prvided yur accunts are in gd standing. Hwever, we reserve the right t terminate electrnic services immediately, and withut ntice, if yu have breached the terms and cnditins f any accunt agreement r any f yur accunts are nt in gd standing. Terminatin f electrnic services des nt terminate yur accunts r agreements with us and will nt affect yur authrizatin fr transfers and payments made prir t terminatin. INDEMNIFICATION: T the extent permitted by law, yu agree t indemnify, defend and hld us and ur directrs, fficers, emplyees and agents harmless frm and against any damage, lss r liability f any kind which may incur including, withut limitatin, ur reasnable attrneys' fees and curt csts that result directly r indirectly, in whle r in part, frm yur access r use f the Service. RELATIONSHIP TO OTHER DISCLOSURES: The infrmatin in this Disclsure and Agreement applies nly t the Service. Prvisins in ther disclsure dcuments, as may be revised frm time t time, remain effective fr all ther aspects f the accunt invlved. COPY RECEIVED: Yu acknwledge receipt f a cpy f this Disclsure and Agreement. APPLICABLE LAW: Yu understand and agree that this Disclsure and Agreement and all questins relating t its validity, interpretatin, perfrmance, and enfrcement shall be gverned by and cnstrued in accrdance with the internal laws f the State f Utah, ntwithstanding any cnflict-f-laws dctrines f such state r ther jurisdictin t the cntrary. Yu als agree t submit t the persnal jurisdictin f the curts f the State f Utah. Any Bill Payment Service payment prcessed befre the requested cancellatin will be cmpleted. All Bill Payment Service scheduled payments will nt be prcessed nce the Bill Payment Service is cancelled.