Coral Voice over IP Installation Manual

Transcription

1 Coral Voice over IP Installation Manual (Version 14.67) The flexible way to communicate

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3 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.'s (herein referred to as the Manufacturer ) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice. Copyright by TADIRAN TELECOM LTD., All rights reserved worldwide. The Coral is Protected by U.S. Patents: 6,594,255; 6,598,098; 6,608,895; 6,615,404 All trademarks contained herein are the property of their respective holders.

4 Record of Changes Issue No. Issue Date Brief Description Entered by: 1 January 2003 Coral Software Version 14.1x, FlexSet-IP 280S version 1.xx 2 December 2003 Coral Software Version 14.65, FlexSet-IP 280S version 2.xx 3 March 2004 Coral Software Version 14.66, FlexSet-IP 280S version 2.xx 4 September 2004 Coral Software Version 14.67, FlexSet-IP 280S version 3.xx Tadiran Telecom Business Systems Tadiran Telecom Business Systems Tadiran Telecom Business Systems Tadiran Telecom Business Systems 5 March 2006 PUGW, PUGWipx, MRC Tadiran Telecom Coral FlexiCom Voice Over IP Installation Guide

5 TABLE OF CONTENTS 1 About this Manual Document Description Special Symbols Used in this Manual Related Documentation Introduction Overview VoIP Configuration VoIP Terminology Installation Steps Planning System Configuration and Installation VoIP Configuration PI Programming UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Overview UGW Card Layout and Front Panel Installing the UGW Card PI Database Programming - UGW General Unpacking MG/MRC Module ULI / ULI-1 Module (for UGW Layout B/B1 and UGW-E only) Inserting the UGW Card Network (LAN) Connection PI Database Programming - UGW Card LED Indication Upgrading the UGW Software TOC Coral Voice Over IP Installation Manual TOC-1

6 4 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Overview UGWipx Card Layout and Front Panel Installing the UGWipx Card PI Database Programming - UGW General Unpacking MG/MRC Module Inserting the UGWipx Card Network (LAN) Connection PI Database Programming - UGW Card LED Indication Upgrading the UGWipx Software FlexSet-IP 280S Keyset Installation General Information Installing the FlexSet-IP 280S Survivability PI Database Programming - General PI Database Programming - FlexSet-IP 280S Unpacking and Assembling the FlexSet-IP 280S Network (LAN/PC) Connection Wall Mounting/Desk Elevation Powering the FlexSet-IP 280S Configuring the FlexSet-IP 280S Troubleshooting Upgrading the FlexSet-IP 280S Software TOC 6 Coral Teleport Telephony Gateway Installation General Information Unpacking TOC-2 Coral Voice Over IP Installation Manual

7 Coral Teleport MP-102/104/108 Description and Hardware Installation Coral Teleport MP-124/FXS Description and Hardware Installation Software Installation PI Database Programming Coral Teleport Configuration and Monitoring Specifications IPG IP Gateway Card 8 Coral Sentinel Session Border Control Overview Installing the Coral Sentinel Unpacking the Coral Sentinel Powering the Coral Sentinel Coral Sentinel Initial Configuration Network Connection Wall Mounting/Desk Elevation Coral Sentinel Configuration PI Database Programming - Coral Sentinel FlexIP SoftPhone 10 FlexSet IP in SOHO Environment Small Office, Home Office Installation Overview Minimum Requirements Recommended SOHO Configurations Installation TOC Coral Voice Over IP Installation Manual TOC-3

8 TOC TOC-4 Coral Voice Over IP Installation Manual

9 1 About this Manual 1 Document Description The Voice Over IP Installation Manual is designed for field use by Coral FlexiCom and Coral IPx systems installation and service personnel. It describes the installation of the necessary gateway cards and IP terminals. 2 Special Symbols Used in this Manual There is a risk of danger to life or personal injury. There is a risk of damage to the Coral system. Indicates important information demanding special attention. NOTES: Tip: Advice that makes it easier to follow the steps of a procedure. A page that is intentionally left blank. It may be used for the reader's notes. About this Manual 1 Coral Voice Over IP Installation Manual 1-1

10 About this Manual 1 3 Related Documentation Program Interface Reference Manual for Coral versions and later Relevant Coral system Installation Procedure and Hardware Reference Manual Coral FlexSet-IP 280S User Guide Coral FlexiCom and IPx Product Description FlexIP SoftPhone User Guide FlexIP SoftPhone online help 1-2 Coral Voice Over IP Installation Manual

11 2 Introduction 1 Overview Catering to the needs of an ever-advancing market, the Coral VoIP is the latest in a series of Coral FlexiCom and Coral IPx products that utilize Voice over Internet Protocol (VoIP), designed to achieve maximum resource efficiency in an expanding organization. Businesses have already installed a company-wide data network. The challenge, however, is to integrate fully functional voice/telephony capabilities into these existing data networks, thus reaping the significant benefits available from combining voice and data communication. The Coral VoIP Advanced Communications Platform provides an integrated IP network while still maintaining the existing telecommunications network. IP technology is incorporated by using standard Coral stations (keysets, SLTs, and Wireless) along with the Coral IP station sets such as the FlexSet-IP 280S and the PC-based FlexIP SoftPhone. The Coral VoIP combines the full array of Coral functionality with all the flexibility of a LAN connection. Dedicated IP FlexSets can be connected wherever a network port is available, effectively eliminating the limitations previously imposed by geographical location. The IP-enabled FlexSet gives the employee working from home access to all the telephony features available in the workplace at the touch of a button - allowing true, unrestricted telecommuting. IP terminals such as the Coral Teleport and Coral Sentinel enable advanced IP connectivity at even the remotest office. Signalling and Voice media are supported by a Universal Gateway (UGW) Card and Media Gateway (MG) module, respectively for all IP stations. FlexSet-IP 280S calls to other IP hosts (i.e. peer-to-peer connections) do not use Coral voice multiplexing. Only signalling is sent from the Coral to the FlexSet-IP 280S via the UGW. On the other hand, FlexSet-IP 280S calls to any Coral system station do make use of the supporting Coral via the UGW and the MG module. Introduction 2 Coral Voice Over IP Installation Manual 2-1

12 2 QSIG over IP The Coral supports QSIG specification for private network feature signaling between PABX systems. Using QSIG protocols, two or more separate exchanges may be linked together through ISDN facilities to form a single, unified logical system. In addition to QSIG over legacy ISDN lines, the Coral supports the QSIG protocol operating over IP. All Coral features that are available via the legacy QSIG systems are available using QSIG over IP. QSIG over IP has the additional advantage of true point-to-multipoint operation. Each UGW card can connect to numerous PBXs, enabling fully-integrated mesh network configurations, in addition to star or point-to-point configurations. QSIG over IP enables IP keysets to communicate directly with one another, with the Corals being employed simply to control signaling, thus freeing up resources for other traffic. Call forward and call transferring also operate by rerouting - cutting out the transferring party to minimize use of system resources. QSIG over IP makes use of higher compression rates than QSIG over digital lines in order to conserve bandwidth. QSIG over IP can be configured to use different compression rates according to voice quality/bandwidth considerations. FlexSet-IP 280S Media Coral conference calls (3-Way) and the Silent Monitor features require the use of a 3-Way port (8DRCM, 8DRCF or CNF card) in the Coral, and therefore are not a pure peer-to-peer IP connection. Also, calls to regular system stations are not peer-to-peer connections and require MG channels from the supporting Coral FlexiCom system. Coral VoIP enables Networking of Corals over an IP net Connecting IP keysets over the LAN/WAN (for a distributed operation) Connecting an IP keyset over the Internet for a work at home application Enhanced capabilities, including directory Remote office/soho Solutions Coral FlexSet-IP 280S Introduction Coral FlexiCom IP Set FlexIP SoftPhone Enterprise IP-Based Overall Network Solution 2-2 Coral Voice Over IP Installation Manual

13 Target Audience of this Manual The Coral Voice Over IP Installation Manual is designed for field use by Coral system service personnel. It provides all the necessary information for successful installation and maintenance of the Coral IP systems, and provides an overview of VoIP configuration and terminology. 2 Introduction Coral Voice Over IP Installation Manual 2-3

14 Introduction 2 2 VoIP Configuration A standard VoIP configuration, shown in Figure 2-1: VoIP Configuration, includes a number of the following components, in addition to the Coral FlexiCom or Coral IPx platform: UGW cards (with option MG modules) IP Stations (FlexSet-IP 280S, Coral FlexiCom IP Set) Coral Teleport (Telephony Gateway) for SLTs and Loop-Start/Ground-Start Trunks Network (LAN/WAN/etc.) Figure 2-1 VoIP Configuration Small / Remote Office SLTs ADSL Remote Office or Telecommuters Coral Teleport (Analog FXS) FlexSet-IP 280S PC PSTN FlexIP Softphone Internet via UGW Interface via UGW Interface FlexSet-IP 280S Router LAN SLT FlexSet SLT FlexSet FlexSet-IP 280S PC Coral Teleport (Analog FXS) PSTN Coral Teleport (Analog FXO) SLTs 2-4 Coral Voice Over IP Installation Manual

15 3 VoIP Terminology ADSL (Asymmetric Digital Subscriber Line) A technology for transmitting digital information at a high bandwidth on existing phone lines to homes and businesses. Unlike regular dial-up phone service, ADSL provides continuously-available, always on connection. ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user. ADSL simultaneously accommodates analog (voice) information on the same line. ADSL is generally offered at downstream data rates from 512 Kbps to about 6 Mbps. Bridge Device A device interconnecting local area networks at the OSI Data Link Layer, filtering and forwarding frames according to media access control (MAC) addresses. (1) A device that connects two LANs. The LAN being connected can be alike or dissimilar. (2) A network device that selectively determines the appropriate segment to which it should send the signal. (3) The bridge performs two main functions: Forwarding & Filtering. Broadband Wideband technology capable of supporting voice, video and data, possibly using multiple channels. CA (Call Agent) A device that manages call control in an MGCP model Voice over IP network. CIR (Committed Information Rate) In frame relay networks, a CIR is a bandwidth (expressed in bits per second) associated with a logical connection in a permanent virtual circuit (PVC). Frame relay networks are digital networks in which different logical connections share the same physical path and some logical connections are given higher bandwidths than others. For example, a connection conveying a high proportion of video signals (which require a high bandwidth) could be set up for certain workstations in a company (or on a larger network) and other connections requiring less bandwidth could be set up for all other workstations. Using statistical multiplexing, frame relay assemblers and dissemblers (FRADs), the devices that interconnect to the frame relay network, manage the logical connections so that, for example, those with the video signals (and higher CIRs) get more use of the paths. Because the CIR is defined in software, the network's mix of traffic bandwidths can be redefined in a relatively short amount of time. Introduction 2 Coral Voice Over IP Installation Manual 2-5

16 Compression CODEC Coding/Decoding. Used to convert voice signals into IP packets and back again. CRC (Cyclic Redundancy Checking) A method of checking for errors in data that has been transmitted on a communications link. A sending device applies a 16- or 32-bit polynomial to a block of data that is to be transmitted and appends the resulting cyclic redundancy code (CRC) to the block. The receiving end applies the same polynomial to the data and compares its result with the result appended by the sender. If they agree, the data has been received successfully. If not, the sender can be notified to resend the block of data. DHCP (Dynamic Host Configuration Protocol) Enables individual computers on an IP network to extract their TCP/IP configurations from a server (the 'DHCP server') or servers, in particular, servers that have no exact information about the individual computers until they request the information. The overall purpose of this is to reduce the work necessary to administer a large IP network DHCP effectively eliminates communication and configuration problems resulting from incorrect information, while reducing administration overheads. DNS (Domain Name System) The method by which Internet addresses in mnemonic form such as are converted into the equivalent numeric IP address such as The DNS is a distributed database used by TCP/IP applications to map between these hostnames and IP addresses, and to provide electronic mail routing information. Each site (university department, campus, company, or department within a company, for example) maintains its own database of information and runs a server program that other systems across the Internet can query. The DNS provides the protocol which allows clients and servers to communicate with each other. DCE Introduction 2 Data Communication Equipment, includes: router, bridge, UGW, etc. DTE Data Terminal Equipment, includes: computer, printer, server, FlexSet-IP 280S, etc. 2-6 Coral Voice Over IP Installation Manual

17 Enterprise Network An information infrastructure, often combining private and public facilities, to cover all of the locations operated by a single company or corporate enterprise with a single communications fabric. Ethernet A local area network that connects devices like computers, printers and terminals. Ethernet operates over twisted-pair or coaxial cable at speeds of 10 or 100 Mbps. Gateway Gateways are points of entrance and exit from a communications network. Viewed as a physical entity, a gateway is that node that translates between two otherwise incompatible networks or network segments. Gateways perform code and protocol conversion to facilitate traffic between data highways of differing architecture. Gateway is a device that performs an application layer conversion of information from one protocol stack to another. An older term referring to a routing device. For example: A Coral FlexiCom system requiring a connection to the Internet (TCP/IP). The PCM information is first sent to the UGW card which converts the information to TCP/IP. Internet Address Also known as an IP address. This is a 32-bit hardware-independent address assigned to hosts using the TCP/IP protocol suite. IP (Internet Protocol) A networking protocol for providing a connectionless service to the higher transport protocol. It is responsible for discovering and maintaining topology information and for routing packets across homogeneous networks. Combined with TCP, it is commonly known as the TCP/IP platform. IP Address An address that uniquely identifies each host on a network or Internet. A unique IP address is required for each host and network component that communicates using TCP/IP. Each IP address includes a Network ID and a Host ID. Network ID - identifies the systems that are located on the same physical network bounded by IP routers. Host ID - identifies the host within the network. Example: Introduction 2 Coral Voice Over IP Installation Manual 2-7

18 Addressing Guidelines: Network ID cannot be is reserved for loopback functions. Network ID and host ID cannot be 255 (all bits set to 1). 255 is a broadcast address. Network ID and host ID cannot be 0 (all bits set to 0). 0 means this network only. Host ID must be unique to the network. IP Telephony The transmission of voice over an Internet Protocol (IP) network. Also called Voice over IP (VoIP), IP telephony allows users to make phone calls over the Internet, intranets, or private LANs and WANs that use the TCP/IP protocol. LAN (Local Area Network) A network that interconnects devices over a geographically small area, typically in one building or part of a building. The most popular LAN type is Ethernet, a 10 Mbps standard that works with 10BaseT, 10Base2, or 10Base5 cables. MAC (Media Access Control) A protocol that defines the way workstations gain access to transmission media, most widely used in reference to LANs. For IEEE LANs, the MAC layer is the lower sublayer of the data link layer protocol. Primary functions: Controls access to shared media. Handles the network topologies. MAC address (Physical Address) The MAC address is a unique 6 byte address coded on every: network adapter card (NIC), FlexSet-IP 280S, UGW card, MG module, etc. Introduction 2 MG (Media Gateway) Module A media gateway is any device, such as a circuit switch, IP gateway, or channel bank that converts data from the format required for one type of network to the format required for another. In the Coral environment, the MG module is a daughterboard that sits on the UGW card and enables communication between different media, for example between FlexSet-IP 280S keysets and standard (non-ip) keysets or SLT phones. 2-8 Coral Voice Over IP Installation Manual

19 MGCP (Media Gateway Control Protocol) One of a few proposed control and signal standards to compete with the older H.323 standard for the conversion of audio signals carried on telephone circuits (PSTN) to data packets carried over the Internet or other packet networks. The MGCP simplifies standards for VoIP technology by eliminating the need for complex, processor-intense IP telephony devices, thus simplifying and lowering the cost of these terminals. Network (1) A communication network is a collection of communication channels. (2) An interconnected group of nodes. (3) A series of points, nodes, or stations connected by communications channels; the collection of equipment through which connections are made between data stations. Network Layer A layer in the OSI reference model. The network layer provides address resolution and routing protocols. Address resolution enables the network layer to determine a unique network address for a node. Routing protocols allow data to flow between networks and reach their proper destination. Examples of network layer protocols are Address Resolution Protocol (ARP), Datagram Delivery Protocol (DDP), Internet Control Message Protocol (ICMP), Interior Gateway Protocol (IGP), Internet Protocol (IP), Internetwork Packet Exchange (IPX) and Packet Layer Protocol (PLP). NMS (Network Management System) The system that controls network configuration, fault and performance management, and diagnostic analysis. Node A point of interconnection to a network. Peer-to-Peer Connection A pure IP-to-IP direct connection between two IP hosts (e.g. FlexSet-IP 280S to FlexSet-IP 280S) over the LAN, involving no intervention from the MG module. Introduction 2 Coral Voice Over IP Installation Manual 2-9

20 2 PPP (Point-to-Point Protocol) Provides a standard means of encapsulating data packets sent over a single-channel WAN link. It is the standard WAN encapsulation protocol for the inter operability of bridges and routers over synchronous or asynchronous circuits. QoS (Quality of Service) On the Internet and in other networks, QoS is the idea that transmission rates, error rates, and other characteristics can be measured, improved, and, to some extent, guaranteed in advance. QoS is of particular concern for the continuous transmission of high-bandwidth video and multimedia information. Transmitting this kind of content dependably is difficult in public networks using ordinary best effort protocols. Using the Internet's Resource Reservation Protocol (RSVP), packets passing through a gateway host can be expedited based on policy and reservation criteria arranged in advance. Using ATM, which also lets a company or user preselect a level of quality in terms of service, QoS can be measured and guaranteed in terms of the average delay at a gateway, the variation in delay in a group of cells (cells are 53-byte transmission units), cell losses, and the transmission error rate. RJ-45 Connector (Registered Jack-45) A telephone connector that accommodates up to eight wires. RJ-45 plugs and sockets are used in Ethernet and Token Ring devices. Router Device An interconnection device that connects individual LANs. Unlike bridges, which logically connect at OSI layer 2, routers provide logical paths at OSI layer 3. Like bridges, remote sites can be connected using routers over dedicated or switched lines to create WANs. Routers are responsible for tracking which networks or segments exist and how they can be reached. T router determines the optimal path along which network traffic should be forwarded. Routing Introduction The process of selecting the most efficient circuit path for a message. The process of finding a path for each packet, to a destination host Coral Voice Over IP Installation Manual

21 RTP (Real-Time Transport Protocol) An Internet protocol standard that specifies a way for programs to manage the real-time transmission of multimedia data over either unicast or multicast network services. RTP supports video conferences with multiple, geographically dispersed participants and is commonly used in Internet telephony applications. RTP does not in itself guarantee real-time delivery of multimedia data (since this is dependent on network characteristics); it does, however, provide the wherewithal to manage the data as it arrives to best effect. RTP combines its data transport with a control protocol (RTCP), which makes it possible to monitor data delivery for large multicast networks. Monitoring allows the receiver to detect if there is any packet loss and to compensate for any delay jitter. Both protocols work independently of the underlying Transport layer and Network layer protocols. Information in the RTP header tells the receiver how to reconstruct the data and describes how the codec bit streams are packetized. Switch Device A device interconnecting local area networks at the OSI Data Link Layer. (1) A connectivity device that can perform bridging functions faster than a bridge. (2) Increases usable bandwidth. (3) Overcomes traffic saturation problems. Subnet Mask A method for determining the network ID in the IP address. A 32 bit value that is used to distinguish the network ID from the host ID. All bits that correspond to the Network ID are set to 1(255). All bits that correspond to the Host ID are set to 0. Examples: IP address: Subnet Mask: Network ID: Host ID: x.y TCP/IP (Transmission Control Protocol/Internet Protocol) A protocol platform, known also as the Internet protocol suite, that combines both TCP and IP. Widely used applications, such as Telnet, FTP and SMTP, interface to TCP/IP. Introduction 2 Coral Voice Over IP Installation Manual 2-11

22 2 Terminal Authentication Terminal authentication is performed at registration (initialization) of the FlexSet-IP 280S terminal. Each terminal has a unique MAC address implanted at manufacturing time, which is reported to the system at registration where it is compared against a list in the database of the Coral. Only IP terminals known to the Coral will be able to register with the system. TFTP (Trivial File Transfer Protocol) Protocol used when transferring files over the Internet. This protocol is used to download and install UGW and FlexSet-IP 280S software upgrades from the internet. UGW (Universal Gateway) The Universal Gateway card provides the Coral with the ability to connect to the IP World. All Coral IP stations (FlexSet-IP 280S) and Coral Teleport (telephony gateways for analog SLTs and Loop-Start/Ground-Start trunks) receive their Coral signalling from the UGW card. See Chapter 3 for details. ULI (UGW Line Interface) A daughterboard installed on the UGW card layout B, enabling the UGW card to connect to the IP world. The ULI provides two connectors at the front panel of the UGW. This card will be discontinued as soon as the ULI-1 becomes available. ULI-1 A daughterboard installed on the UGW card layout B, enabling one connector at the front panel of the UGW. UTP (Unshielded Twisted Pair) Introduction A popular type of cable that consists of two unshielded wires twisted around each other. Due to its low cost, UTP cabling is used extensively for local-area networks (LANs) and telephone connections. UTP cabling does not offer as high bandwidth or as good protection from interference as coaxial or fiber optic cables, but it is less expensive and easier to work with Coral Voice Over IP Installation Manual

23 VLAN (Virtual Local Area Network) A virtual (or logical) LAN is a local area network with a definition that maps workstations on some other basis than geographic location (for example, by department, type of user, or primary application). The virtual LAN controller can change or add workstations and manage load balancing and bandwidth allocation more easily than with a physical picture of the LAN. Network management software keeps track of relating the virtual picture of the local area network with the actual physical picture. VoIP (Voice over IP) Set of facilities for managing the delivery of voice information using the Internet Protocol (IP). Voice information is sent in digital form in discrete packets over the Internet instead of in analog form over the public switched telephone network (PSTN). A major advantage of VoIP is that it avoids the tolls charged by ordinary telephone service. VPN (Virtual Private Network) A restricted network that uses public wires to connect nodes. A VPN provides a way to encapsulate, or tunnel, private data cheaply, reliably, and securely through a public network, usually the Internet. WAN (Wide Area Network) A geographically dispersed telecommunications network. The term distinguishes a broader telecommunication structure from a local area network (LAN). A wide area network may be privately owned or rented, but the term usually connotes the inclusion of public (shared user) networks. 2 Introduction Coral Voice Over IP Installation Manual 2-13

24 2 4 Installation Steps The installation procedure for a Voice over IP system is comprised of the following steps: Planning System Configuration and Installation (Planning System Configuration and Installation on page 2-16) Includes planning the VoIP installation. Also includes a network survey with the IT manager. Coral system requirements. PI Database Programming (VoIP Configuration PI Programming on page 2-22) Includes the necessary program modifications required in the Coral Program Interface. UGW / UGWipx Card Installation (Chapter 3 / Chapter 4) Reposition ULI on UGW card (if installing in Coral IPx cabinet). Install and configure the UGW card and MG module. Includes installation information and configuration options for the UGW card into a Coral system. Includes instructions to configure network connections. IP Keyset Installation (Chapter 5) Includes information needed before initializing the FlexSet-IP 280S, defining IP addresses as well as sending MAC information to the system. Power and PC/LAN connections are also described. Coral Teleport Installation (Chapter 6) Introduction Includes information on configuring the External Telephony Gateway box used in order to set up SLTs, trunks and other non-standard IP equipment to be used as Coral hosts in the IP network. IPG Card Installation (Chapter 7) Not included in this manual Coral Voice Over IP Installation Manual

25 Coral Sentinel Installation (Chapter 8) Includes information on configuring the Coral Sentinel used in order to provide access over firewalls and NAT devices. FlexIP SoftPhone Installation (Chapter 9) PC-based application, enabling user full access to Coral IP telephony features from the comfort of the desktop. Not included in this manual (see FlexIP SoftPhone User Guide). Coral FlexiCom IP Set IP/SLT phone enabling companies to cost-effectively provide mobile employees with a toll-quality VoIP connection. Only available in the North American market. Not included in this manual. 2 Introduction Coral Voice Over IP Installation Manual 2-15

26 5 Planning System Configuration and Installation A well planned VoIP system should start with an site survey. A site survey is designed to determine the specific customer requirements for the VoIP system, enabling the dealer to tailor the hardware and software configuration to best suit the customer s needs. If possible, use the Pre-Sales Questionnaire as a basis for understanding the LAN topology. The following points should be taken into consideration when planning the site, prior to VoIP installation. Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required General Coral type VoIP telephony Requires Coral version 14 or higher IP gateway UGW card Coral IPx requires UGW card Layout B and later UGW card Conference calls (3-way) and Silent Monitor features 8DRCM, 8DRCF or CNF card in Coral MG module UGW Card Layout A / B with ULI / BwithULI-1 1 or 2 LAN sockets 1 or 2 IP addresses (static) 1 or 2 LAN RJ-45 cables (8 pins) Introduction 2 IP ports Maximum 240 per UGW card IP stations should not be connected to hubs For a dynamic initialization the CA signalling address must be defined as a host named TTBSmgc at the DNS IP trunks (QSIG) UGW card for trunks Up to 30 concurrent calls may be supported by IPG card 1 LAN socket for each FlexSet-IP 280S (RJ-45 connector) 1 IP address for each station (dynamic or static) 1 LAN RJ-45 cable (8 pins) supplied, Cat. Number: Power (see below) IPG or UGW card 2-16 Coral Voice Over IP Installation Manual

27 Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required Media calls (calls between IP hosts and Coral internal ports) Maximum per UGW card MG-15, MG-30, or MG-60 module MG-24, MG-48, MG-72, MG-96, or MG-120 module (requires UGW layout C and later) MG Module 1 IP address (static) Connect FlexSet-IP 280S to FlexSet-IP 280S in daisy chain All FlexSet-IP 280S keysets located in the same room Connect PC to FlexSet-IP 280S Power for the FlexSet-IP 280S Supported when not using VLAN Power over the LAN - type A & B or IEEE 802.3af standard (see page 5-28) Only 1 LAN socket is required If the FlexSet-IP 280S is powered over the LAN, you will need a switch supplying IEEE 802.3af standard Power type A requires 8 pin cable, RJ-45 connectors (supplied) If the FlexSet-IP 280S is powered via the AC power outlet, use the TPS Wall Power Adapter provided with the FlexSet-IP 280S 2 Introduction Coral Voice Over IP Installation Manual 2-17

28 2 Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required LAN Topology The LAN Topology should be known. A VoIP network diagram is required, including all relevant components. Topology should include knowledge of LAN bandwidth, type and number of switches and routers, average/peak rate of broadcast messages, location and number of network points near the Coral, VPN, NAT, firewall, etc.). If there are bottlenecks, priority must be given to voice packets Available bandwith for voice calls (as a percentage of the total) should be known Switch must support Quality of Service (QoS) LAN Speed 10 Mbps Base-T 100 Mbps Base-T LAN Equipment Switch only (no hub). If the FlexSet-IP 280S is powered over the LAN, use type A & B or IEEE 802.3af standard (see page 5-28) QoS capability recommended Switch must have: Quality of Service (QoS) capability Voice priority Routers/ Switches QoS capability and voice priority recommended Routers and switches should support VLAN and be able to prioritize voice (802.1q and 802.1p) Introduction VLAN When using VLAN, the PC can not be connected to the FlexSet-IP 280S In case of Broadcast/Multicast problems, a separate voice VLAN should be configured 2-18 Coral Voice Over IP Installation Manual

29 Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required LAN cables In cases where a Token Ring is used, a special phone cord should be provided Unshielded Twisted Pair (UTP) Category 5 Power Type A: 4 Twisted Pair Power Type B: 2 Twisted Pair Power Type C: 2 Twisted Pair LAN sockets required for Coral/UGW UGW Layout A/B requires 2 LAN outlets - 1 for Signalling and 1 for Media (if MG module installed) UGW Layout B with ULI-1 requires 1 LAN outlet only UGW Layout C requires 1 LAN outlet only 1 or 2 LAN sockets (as required) DHCP Server Supported (for IP ports) For dynamic definition of the Call Agent (CA), ensure that the DHCP Server assigns domain names and DNS IP addresses DNS Server Supported Default host name: TTBSmgc IP address of call agent TFTP Server Recommended for software upgrades Bandwidth See Table 2-1: Bandwidth below QoS Delay: <250 msec Jitter: <200 msec Packet loss: <5% 2 Introduction Coral Voice Over IP Installation Manual 2-19

30 Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required IP addresses UGW: one (1) static Connection type 10 Mbps 100 Mbps WAN MG: one (1) static FlexSet-IP one (1) 280S: dynamic/static FlexIP one (1) SoftPhone: dynamic/static Coral Sentinel: one (1) static Coral Teleport: one (1) dynamic/static Firewall Not supported as standard Firewalls must be disabled unless Coral Sentinel is implemented Coral Sentinel Routers Must support: QoS; Voice priority For WAN rate <512Kbps, Fragmentation and Interleaving should be implemented. To increase bandwidth efficiency it is also recommended to define RTP header compression NAT Device Not supported unless Coral Sentinel is implemented Bandwidth See Table 2-1: Bandwidth below Introduction 2 QoS Delay: <250 msec Jitter: <200 msec Packet loss: <5% VPN UDP (Signalling) - port 2427 or port 2727 RTP - port or port Coral Voice Over IP Installation Manual

31 Criteria Customer Requirement Coral Specifications and Recommendations Hardware / Equipment Required ADSL Supported It is recommended to check whether the upstream speed is sufficient for the amount of voice conversations required Router IP address (static) Cable Supported Frame Relay Requires CIR effective for all the calls you wish to be simultaneously transferred and the routers should support QoS over frame relay 1 call = 24Kbps ISDN Supported Table 2-1 Bandwidth Compression Type Packetization (msec) Payload (bps) Overhead (bps) Total Bandwidth (bps) G ,000 16,000 80,000 G729A 20 8,000 16,000 24,000 G729A (CISCO header compression) 20 8,000 2,000 10,000 Table 2-2 Routers Supporting VoIP Manufacturer Router Model Remarks CISCO 17xx, 25xx, 26xx, 36xx, 38xx and 72xx Models 805, 16xx and 1006 are not VoIP certified by CISCO Nortel AN, ASN and ARN Version 13.2 and higher Motorola Vanguard 300, 6400 and 7300 Introduction 2 Coral Voice Over IP Installation Manual 2-21

32 6 VoIP Configuration PI Programming Installing the VoIP system in the Coral has a considerable impact on the system database. Refer to the Program Interface Reference Manual, Version and later for more information. Use the Coral Program Interface (PI) to verify that each of the parameters detailed below is set correctly. IP Ports - Net (Route: IP,1,3) ZONE Define the zone for each IP Net port. IP General (Route: IP,3) RTP PORT BASE Define the Real Time Protocol port base, system-wide, for all IP voice calls. CA SIG PORT Define the Call Agent Signalling IP port system-wide. QoS: DiffServ Value: SIGNALING: SIGNALING: MEDIA: MEDIA: Define the Quality of Service for the IP Layer analyzed by Routers, for both signaling and media parameters. These parameters define the Quality of Service system wide. Forwarding Class Define the urgency for sending this signaling packet. Drop Precedence Define the importance of this signaling packet information for occasions when the Router is overloaded and may need to drop packets. Forwarding Class Define the urgency for sending this media packet. Drop Precedence Define the importance of this media packet information for occasions when the Router is overloaded and may need to drop packets. Introduction 2 QoS: 802.1Q/p Value: SIGNALING: MEDIA: Defines the Quality of Service for the Ethernet Layer used for the Ethernet Switches that are compatible with the 802.1Q/p protocol. Signaling Priority Define the layer 2 priority for sending the signaling packets. Media Priority Define the layer 2 priority for sending the voice (media) packets Coral Voice Over IP Installation Manual

33 IP Zones (Route: IP,6) Name (16) Define a name for the selected zone. Name Define a name for the selected zone. Max Displays the maximum bandwidth used in operation. Edit this if you wish to reset the maximum bandwidth indicator, or to set an arbitrary amount. Limit(#/R) Define a bandwidth limit if required (Min = 10kbps, Max = 60000kbps, -- = No Limit). Any attempted calls above this limit will fail until the bandwidth use drops below the limit. Sizes Tab (Route: SYSGEN,2) IP_MEDIA_CHANNELS Define the maximum number of IP media channels that can be used system-wide. Skip this parameter if not installing a MG module. Size Definition (Route: SIZ) The system database allocates resources to manage the operation of an IP Keyset station based on the value entered in the KEYSET_IP field. If insufficient resources have been allocated in Sizes, the entry must be increased or the IP Keysets will not operate. See Chapter 4, Size Definition of the Program Interface Reference Manual, for more information. KEYSETS_IP Set this entry to accommodate the total number of IP Keysets expected to be used in the system. SLT_IP Define the current capacity for Single Line Telephones (SLTs) connected via Coral Teleport MP-1xx/FXS external units. LGS_IP Define the current CO loop and ground start trunk capacity for PSTN connected via Coral Teleport MP-1xx/FXO external units. Introduction 2 Coral Voice Over IP Installation Manual 2-23

34 NET_IP Define the maximum capacity of Coral QSIG Network connections over the IP network. Modifying the System Sizes initializes the entire system database, and requires the re-entry of all database information. To add IP ports to a non-ip system, IP sizes must be updated and First Initialization performed. General Numbering Plan (Route: NPL,0) IP_KEYSET [41] Designate a range of dial numbers for IP Keysets. IP_SLT [42] Designate a range of dial numbers for IP SLT FXS interface unit circuits. IP_LGS [43] Designate a range of dial numbers for IP LGS FXO interface unit circuits. IP_KEY_VPG [44] Designate a range of dial numbers for IP Keysets Voice Page. IP_NET [45] Designate a range of dial numbers for IP Net ports. General Trunk Definitions (Route: TRK,0) IP_FAX_ENABLED [Y/N] If you do not expect to make fax calls via this trunk, set this parameter to No (default: Yes). IP_MODEM_ENABLED [Y/N] If you do not expect to make modem calls via this trunk, set this parameter to No (default: Yes). Introduction 2 Time (Route: TIME) Delta time from GMT (HH:MM) Define the time difference of the Coral in relation to GMT Coral Voice Over IP Installation Manual

35 3 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Overview The UGW, UGW-E and PUGW (herein referred to as the "UGW") cards provide the Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 with the ability to connect to the IP World. All Coral IP stations (FlexSet-IP 280S, FlexIP SoftPhone, SIP) and External Telephony Gateways (Coral Teleport for analog SLTs and Loop-Start/Ground-Start trunks) receive their Coral signalling from the UGW card. The UGW is the main Coral gateway to services offered on the enterprise network. Voice calls maintained on the UGW, although controlled by the Coral, are carried out entirely on the network when both ports involved are IP ports, therefore allowing heavy traffic configurations. The Coral supports a multitude of UGW cards with load sharing and redundancy capabilities for both media and signalling data streams. The UGW is a Coral integrated gateway for IP phones, trunks and keysets (SLTs and trunks require a Coral Teleport). Each UGW card provides the capacity to drive up to 240 Coral IP ports, regardless of their physical location, and provides full Coral services to these sets. Certain Coral features require the intervention of a Media Gateway (MG or MRC, herein referred to as the "MG") module, a daughterboard located on the UGW card itself in piggyback fashion. The MG module provides media channels used to convert PCM calls to IP Packets and vice versa. Media channels are also needed when one of the calling parties is not an IP host. No media channels are needed for pure IP-to-IP connections (direct-connects). See Figure 3-1 for an illustration of IP-to-IP connections versus non IP-to-IP connections in the Coral. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-1

36 3 Figure 3-1 Connection Types Diagram PSTN IP to IP connection FlexSet-IP 280S FlexSet-IP 280S UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 FlexSet Redundancy and Load Sharing If two or more UGW cards are installed in the Coral, the system supports fully functional redundancy and load sharing media and signalling UGW control. Redundancy SLT via UGW Interface Ethernet switch Via MG FlexSet-IP 280S IP to non-ip connections FlexSet-IP 280S LAN / WAN Router IP to IP connection SLT over IP IP keysets may be defined with ten IP addresses Primary Call Agent (CA) and Secondary Call Agent. Upon initialization, each IP keyset attempts to connect to one of the UGW cards in the Coral according to these keyset definitions. The IP Keyset first attempts to register via the Primary CA; if there is no successful response a toggling mechanism is invoked and the IP Keyset attempts to connect via the Secondary CA. In case of failure the keyset toggles back to the primary and so on. SLTs and trunks also make use of the UGW s redundancy operation. LAN FlexIP Softphone Coral Teleport FXS 3-2 Coral Voice Over IP Installation Manual

37 Load Sharing Upon successful initialization, the Coral assigns FlexSet-IPs, SoftPhones, SIP, SLTs and trunks to a UGW card. The card is selected by rotation, with each new IP Keyset, SLT and trunk being registered with a different UGW from the required signaling group, providing that card has enough resources to support it. This may not necessarily be one of the cards defined in the Primary or Secondary CA. If an IP keyset, SLT or trunk was previously registered in one UGW card, the system will first attempt to assign an alternative card for that port. If at any stage one UGW card becomes inactive, the ports connected to it are reassigned to another UGW. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-3

38 3 2 UGW Card Layout and Front Panel There are five UGW card types: UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Table 3-1 Types UGW Layout UGW Card ULI Type Compatible with MG/MRC MG - 30 MG - 15, 60 MG - 24, 48, 72, 96, 120 The UGW card front panel (see figures as shown in above table) provides the following connectors and diagnostic LEDs: LED Indicators MRC - 8, 16, 32, 64 Min. Coral version Coral IPx 800, 3000 rear panel connections 2 RJ-45 Figure RJ-45 Figure 3-17 Front Panel Figure Layout Figure PUGW N/A No No No Yes 14.xx Yes Yes Figure 3-2 Figure 3-3 UGW-E ULI-1 Yes Yes Yes No 14.xx Yes Yes Figure 3-4 Figure 3-5 B1 ULI-1 Yes Yes No No 14.xx Yes Yes Figure 3-6 Figure 3-7 B ULI Yes Yes No No 14.xx Yes No Figure 3-8 Figure 3-9 A N/A Yes No No No 14.xx No No Figure 3-10 Figure 3-11 UGW System Diagnostic LED: not lit when the card is functioning properly. When the UGW card is malfunctioning, the LED is steadily lit. When the UGW card initializes, the LED flashes for a short time, see LED Indication beginning on page MG (MRC) Status Indicator LED: MG/MRC module LED indicating whether this UGW card has a media gateway module daughterboard. This indicator is a steadily lit green LED when the MG/MRC module is present. Otherwise, the LED is not lit. MAINT LED: When updating UGW software versions, this indicator is lit in red. The LED is lit only for a few seconds while the new software version is loaded. 3-4 Coral Voice Over IP Installation Manual

39 LNK (Network LINK and ACTIVE) green LINK/ACT indicator On when the card is connected to the LAN Flashes when transferring data Off when disconnected SPD (Network SPEED) yellow 10/100 MHz indicator On when operating at 100Mbps Off operating at 10Mbps Connectors (PUGW) Ethernet RJ-45 connection port equipped with a combined LINK and ACT (Active) indicator, and a SPD (Speed) indicator. The PUGW connector and indicators are shown in Figure 3-2. In Coral IPx 800 and 3000 both connectors (one located on the card front panel and second on the cage rear panel) may be used at the same time. The Ethernet indicators are irrelevant for the rear panel connectors in Coral IPx 800 and 3000, they indicate the LAN connection status via the front panel only. Connectors (UGW-E and UGW Layout B1 with ULI-1) Ethernet RJ-45 connection port equipped with a combined LINK and ACT (Active) indicator, and a SPD (Speed) indicator. LAN connection to this port is required at all times. UGW layout B1 and UGW-E with ULI-1 requires only one connector, as shown in Figure 3-6 and Figure 3-4. Connectors (UGW Layout A and Layout B with ULI) Signalling RJ-45 connection port equipped with a LINK and ACT (Active) indicator. The green Link indicator is lit when the UGW card is connected to the LAN. The yellow ACT indicator is lit when there is activity on the line (i.e. packets are being sent). LAN connection to this port is required at all times. Media RJ-45 connection port equipped with a LINK and ACT (Active) indicator. The green Link indicator is lit when the MG module is connected to the LAN. The yellow ACT indicator is lit when there is activity on the line (i.e. packets are being sent). LAN connection to this port is required only when an MG module is installed. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-5

40 3 MG (Media Gateway) Module Each UGW and UGW-E cards may be equipped with one MG module. See page 3-22 for more information. MRC (Media Gateway) Module UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Each PUGW card may be equipped with one MRC module. See page 3-22 for more information. MAC Address The MAC is a unique 6 byte hexadecimal address coded on every UGW card, MG module and Coral IP port. In order for the Coral to recognize the component, the unique MAC address of the MG and Coral IP port components should be registered in the Coral via the PI. MAC addresses are displayed on labels on every UGW card, MG module and Coral IP port. The MAC address of the MRC module is displayed on the PUGW card label. ULI / ULI-1 (UGW Line Interface) Module Each UGW card Layout B and UGW-E must be equipped with a single ULI or ULI-1 module. See page 3-27 for more information. This module is installed on the front or rear side of the UGW, according to the Coral type (FlexiCom or IPx), as described on page For connection to Coral FlexiCom 300, 400, 5000, 6000 and IPx 4000 cabinets, the ULI/ULI-1 is placed towards the front panel, thus keeping the RJ-45 connectors at the front. To connect to the Coral IPx 800, 3000 cabinets, the ULI/ULI-1 is attached towards the rear panel, enabling the RJ-45 connectors to be attached from the back panel. ULI and ULI-1 modules are not for use with the PUGW cards. 3-6 Coral Voice Over IP Installation Manual

41 Figure 3-2 Panel PUGW Front PUGW LINK/ACTIVE Green lit when cable correctly connected to LAN SPEED Yellow lit when running at 100Mbps MG MAINT LNK SPD ETHERNET 10/100 System diagnostic indicator (red) MRC (MG) status indicator (green) PUGW maintenance status indicator (red) Network interface RJ-45 Connector UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-7

42 3 Figure 3-3 Layout PUGW PUGW maintenance port Not used UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 MG MAINT LNK SPD ETHERNET 10/100 Strap Normally Open MAC : 000A6B004DFB MRC C MAC : 000A6B004DFA IXP-0 B MAC : 000A6B004DF9 IXP-0 A Media gateway (MRC) card location MAC addresses coded during manufacturing process MRC-8/16/32/ Coral Voice Over IP Installation Manual

43 Figure 3-4 UGW-E Front Panel with ULI-1 UGW-E System diagnostic indicator (red) LINK/ACTIVE Green lit when cable correctly connected to LAN SPEED Yellow lit when running at 100Mbps MG MAINT LNK SPD ETHERNET 10/100 MG status indicator (green) UGW-E maintenance status indicator (red) Network interface RJ-45 Connector for Coral FlexiCom 300,400,5000,6000 and Coral IPx 4000 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-9

44 3 Figure 3-5 Layout UGW-E MG-15/30/60 MG-24/48/72/96/120 UGW-E UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 MG MAINT LNK SPD ETHERNET 10/100 DC to DC power supply Present ONLY in UGW-E UGW-E Layout C ULI-1 shipped location for Coral IPx 4000 and Coral FlexiCom 300,400,5000,6000 MG (Media Gateway) module MAC : 00208F0718FD TPM 1100A - 72MT MAC Address: 00908F04B356 MAC address (UGW) Strap Normally Open MG-72 type MAC address (MG) ULI-1 location for Coral IPx 800, Coral Voice Over IP Installation Manual

45 Figure 3-6 UGW Front Panel - Layout B1 with ULI-1 3 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Coral Voice Over IP Installation Manual 3-11

46 3 Figure 3-7 UGW Layout B1 with ULI-1 MG-15/30/60 MAC : 00208F0718FE MAC address (MG) UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 UGW Layout B1 ULI-1 shipped location for Coral IPx 4000 and Coral FlexiCom 300,400,5000,6000 MG (Media Gateway) module MAC : 00208F0718FD MAC address (UGW) Strap Normally Open ULI-1 location for Coral IPx 800, Coral Voice Over IP Installation Manual

47 Figure 3-8 UGW Front Panel - Layout B with ULI 3 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Coral Voice Over IP Installation Manual 3-13

48 3 Figure 3-9 UGW Layout B with ULI MG-15/30/60 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 UGW Layout B ULI shipped location for Coral IPx 4000 and Coral FlexiCom 300,400,5000,6000 MAC : 00208F0718FD MAC : 00208F0718FE MG (Media Gateway module) MAC address (UGW) MAC address (MG) ULI location for Coral IPx 800, Coral Voice Over IP Installation Manual

49 Figure 3-10 UGW Front Panel - Layout A 3 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Coral Voice Over IP Installation Manual 3-15

50 3 Figure 3-11 Layout A UGW UGW Layout A UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 MAC address (MG) MG (Media Gateway module) MG-30 MAC : 00208F0718FE 3-16 Coral Voice Over IP Installation Manual

51 3 Installing the UGW Card Before performing the following steps to install the UGW card, ensure you read and understand the whole chapter thoroughly. Circuit cards contain static sensitive circuitry and may be damaged or destroyed by electro-static discharge (ESD). Always wear the static dissipating wrist strap connected to the system cabinet or card cage when handling circuit cards. Hold circuit cards by their edges and avoid touching contact surfaces. Handle with care and do not drop. Installation Procedure 1. Configure the PI database for default UGW cards (see PI Database Programming - UGW General on page 3-19) 2. Unpack the UGW card (see Unpacking on page 3-21) 3. Connect the MG or MRC module (if required) (see MG/MRC Module on page 3-22) 4. Reposition the ULI/ULI-1 (if required) (see ULI / ULI-1 Module (for UGW Layout B/B1 and UGW-E only) on page 3-27) 5. Insert the card into the Coral (see Inserting the UGW Card on page 3-30) 6. Connect the UGW to the LAN (see Network (LAN) Connection on page 3-32) 7. Configure the PI database for this UGW card (if required) (see PI Database Programming - UGW Card on page 3-36) 8. For system diagnostics, refer to the LED indication section later in this chapter (see LED Indication on page 3-40) 9. If you wish to upgrade the UGW software, refer to the upgrade section later in this chapter (see Upgrading the UGW Software on page 3-43) UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-17

52 3 4 PI Database Programming - UGW General The PI enables configuration of the UGW card parameters whether a card is currently physically installed or not yet installed: UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 To define UGW parameters before physically installing a UGW card, enter the IP Gateways - Default Configuration branch. The parameter definitions in this branch will apply to all UGW cards installed in the future. After a UGW card is physically installed, its parameter definitions must be changed in order to customize the individual card. These changes are made in the IP Gateways - Current Configuration branch (see PI Database Programming - UGW Card on page 3-36). Before inserting the UGW card into the Coral, the following general parameters may be defined in the PI. These parameters define the default UGW configuration; each UGW card that is subsequently installed will initialize with these parameter definitions by default, which can subsequently be edited per individual card. The IP addresses for the following parameters should be obtained from the System Administrator on the installation premises. Before continuing, ensure that you have configured the relevant parameters in VoIP Configuration PI Programming on page IP Gateways: Default Configuration (Route: IP,0,0) SIGNALLING: SUBNET_MASK [0] Define the default Subnet Mask address for UGW cards (signalling only) in this system. SIGNALLING: DEFAULT_ROUTER_ADDRESS [1] Define the default router address for UGW (signalling only) cards in this system. MEDIA: SUBNET_MASK [2] Define the default Subnet Mask address for MG modules in this system. MEDIA: DEFAULT_ROUTER_ADDRESS [3] Define the default router address for MG modules in this system. CAPACITY: MEDIA_CHANNELS [4] Define the default number of the media channels (provided by the MG module) that the UGW card is required to support Coral Voice Over IP Installation Manual

53 CAPACITY: KEYSET [5] Define the default number of IP keysets supported by each UGW card. CAPACITY: SLT Define the default number of SLT Keysets supported by each UGW card. CAPACITY: CAPACITY: LGS Define the default number of Loop/Ground Start trunks supported by each UGW card. NET Define the default number of NET signalling resources supported by each UGW card. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-19

54 3 5 Unpacking Inspect for Damage UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Inspect the shipping carton for evidence of physical damage or mishandling prior to opening. 2. Inspect all parts for damage. 3. Report any damage to the carrier immediately. 4. If it is necessary to make a damage claim for the carrier, do not move the shipping carton until it has been examined by a representative of the carrier. 5. Dispose of empty cartons in accord with local regulations. Shipping Container Contents The following items should be present in the shipping container containing the UGW card: One UGW card One ULI/ULI-1 module (installed on UGW layout B/B1 and UGW-E only) One MG or MRC module (optional - sold and packaged separately): MG/MRC pack contains: four (4) spacers eight (8) screws eight (8) spring washers 3-20 Coral Voice Over IP Installation Manual

55 6 MG/MRC Module Description Table 3-2 Modules MG/MRC Certain Coral features require the intervention of a Media Gateway (MG) module. The MG module is a daughterboard installed on the UGW card. The MG provides media channels used to convert PCM calls to IP Packets, thereby converting standard Coral talk into Internet Protocol talk. Media channels are also used when one of the calling parties is not an IP host; they are not needed for pure peer-to-peer (IP-IP) connections. There are three MG module families: MRC-8, 16, 32 and 64 (Figure 3-12) for PUGW MG-24, 48, 72, 96 and 120 (Figure 3-13) for UGW-E MG-15, 30, and 60 [discontinued] (Figure 3-14) Table 3-2: MG/MRC Modules shows the compatibility of MG modules with the available UGW layout types and versions. MG Module UGW Layout A Compatible with UGW Type UGW Layout B, card software version: V1.xx V2.19 and later UGW-E PUGW MG-15 No Yes Yes Yes No MG-30 Yes Yes Yes Yes No MG-60 No Yes Yes Yes No max 30 media channels MG-24 No No No Yes No MG-48 No No No Yes No MG-72 No No No Yes No MG-96 No No No Yes No MG-120 No No No Yes No MRC-8 No No No No Yes MRC-16 No No No No Yes MRC-32 No No No No Yes MRC-64 No No No No Yes Each MG module has a unique 6 byte MAC address visible on the card label. Each MRC module has a unique 6 byte MAC address visible on the PUGW card label. The MAC address for the MG/MRC module must be entered into the Coral PI Database (see IP-Gateways: Current Configuration branch (Route: IP,0,1) on page 3-36) in order to initialize this module. Once the MAC address is defined in the Coral Database, its RJ-45 cable should not be removed or the UGW will only function on a limited level (i.e. only signalling). UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-21

56 3 MRC-8,16,32,64 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Figure 3-12 MG (MRC-8/16/32/64) Module There are currently four MRC modules available with 8, 16, 32 or 64 channels (MRC-8, MRC-16, MRC-32, and MRC-64, respectively). These four modules are compatible only with PUGW and PUGWipx cards, and Coral IPx Office systems. Table 3-2: MG/MRC Modules shows the compatibility of MRC modules with the available UGW layout types and versions. MRC-8, MRC-16, MRC-32, and MRC-64 requires PUGW. The MRC-8, MRC-16, MRC-32, and MRC-64 are almost identical externally. One visible difference between them is the number of channels that is printed on the label attached to the card, as shown in Figure 3-12: MG (MRC-8/16/32/64) Module. MRC Module Lower view Upper view Provides max. # of media channels when using voice CODEC G.729 or G.711 (when using Coral Version 14.67) G.711 (Coral Version 15 or higher) MRC MRC MRC MRC MRC-16 type 3-22 Coral Voice Over IP Installation Manual

57 MG-24/48/72/96/120 Figure 3-13 MG- 24/48/72/96/120 Module There are currently five MG modules available with 24, 48, 72, 96 or 120 channels (MG-24, MG-48, MG-72, MG-96, and MG-120, respectively). These five MG modules are compatible only with UGW-E cards. Table 3-2: MG/MRC Modules shows the compatibility of MG modules with the available UGW layout types and versions. MG-24, MG-48, MG-72, MG-96, and MG-120 requires UGW-E. The MG-24, MG-48, MG-72, MG-96, and MG-120 are almost identical externally. One visible difference between them is the number of UD units, as shown in Figure 3-13: MG- 24/48/72/96/120 Module, above. Each UD unit provides 24 media channels. Lower View UD5 UD1 UD9 UD14 UD11 UD7 UD3 UD12 Upper View UD10 UD6 UD2 UD13 TPM 1100A - 72MT MAC Address: 00908F04B356 UD8 UD4 UD0 MAC address label MG-72 type UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-23

58 UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, MG-15/30/60 (discontinued) The three MG modules available with 15, 30, or 60 channels (MG-15, MG-30, and MG-60, respectively) are compatible with UGW layout B and UGW-E. Figure 3-14 MG-15/30/60 Module Lower View Upper View ON Four DIP switches Factory set Do not change settings MG-15 ON MG-30 ON MG-60 Only the MG-30 module can be installed on Layout A. The UGW and MG module will not initialize if either the MG-15 or MG-60 is installed. The MG-15, MG-30 and MG-60 are almost identical externally. One visible difference between them is the setup of the DIP switches, as shown in Figure 3-14: MG-15/30/60 Module, above. Ensure the DIP switches are arranged as shown in the figure. Take care not to change the settings. ON MAC : 00208F0718FE MAC address 3-24 Coral Voice Over IP Installation Manual

59 Installing the MG Module Place an anti-static sheet (the card s plastic shipping bag will suffice) over a desk or table top and lay the UGW card flat, over the anti-static material. 1. For MG note down the MAC address of the MG module, which is printed on a label attached to the MG module. For MRC note down the MAC address of the MRC module, which is printed on a label attached to the PUGW card. MAC Address MG module 2. Position the four metal spacers on the component side of the UGW, see Figure 3-7 on page Secure them from underneath by inserting one straight-slot screw through a spring-washer and into each hole from the UGW print side and tightening. The screws, spacers and washers are included with the MG module pack. 3. Carefully align the multi-pin plugs on the MG module with the mating connectors on the UGW card. Verify that the pins of the MG plug are aligned with the pin holes of the UGW connectors. 4. Gently but firmly, press the MG module onto the UGW connectors until the MG module rests on the metal spacers. A slight resistance should be felt as the multi-pin connectors engage. 5. Insert and tighten the four remaining screws into the spacers on each corner of the MG module until snug, using spring-washers in between. Specifications MG modules support G and Fax/Modem/DTMF relay. MRC modules support???? TBD???. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-25

60 3 7 ULI / ULI-1 Module (for UGW Layout B/B1 and UGW-E only) If you are using a UGW card Layout A, you may skip this section. Description UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 The ULI and ULI-1 (UGW Line Interface) modules are daughterboards installed on the UGW card (Layout B, B1and UGW-E only, see Table 3-1 on page 3-4). The modules enable the UGW card to communicate with the LAN via RJ-45 connectors on the front panel and the backplane. UGW cards Layout B are installed with either a ULI or a ULI-1 module as standard. UGW card Layout B can be installed in Coral FlexiCom or Coral IPx systems. The ULI/ULI-1 must be installed on the UGW in one of two positions according to the Coral type. The ULI is used for UGW cards with two network connectors, Media and Signalling, that provide connection to the MG module and UGW functions, respectively. The ULI-1 (ULI with 1 connector) is identical in function to the ULI module. It differs only in that its connection contains a data switch that combines the Signalling and Media inputs into one output. As a result, it is used for cards that have just one RJ-45 UGW connector, positioned either at the front or the rear, as per the ULI. For connection to Coral FlexiCom 300, 400, 5000, 6000 and IPx 4000 cabinets, the ULI/ULI-1 is placed towards the front panel, thus keeping the RJ-45 connectors at the front. To connect to the Coral IPx 800, 3000 cabinets, the ULI/ULI-1 is attached towards the rear panel, enabling the RJ-45 connectors to be attached from the back panel. Adjusting the ULI / ULI-1 for Coral IPx 800, 3000 Cabinets The UGW card is factory-installed with the ULI/ULI-1. By default, the ULI/ULI-1 unit is positioned on the front of the UGW card, readily available for front installation. If you are installing the UGW in a Coral IPx (4000) and Coral FlexiCom (300, 400, 5000 and 6000), you may skip to the next section. When installing the UGW card in Coral IPx (800, 3000) cabinets, the ULI/ULI-1 should be fitted on the rear of the UGW card towards the rear panel (see Figure 3-7 and Figure 3-5) so that the connection to the UGW may be from the rear panel of the Coral IPx (800, 3000) cabinet Coral Voice Over IP Installation Manual

61 Reposition the ULI/ULI-1 unit in the following way: Place an anti-static sheet (the card s plastic shipping bag will suffice) over a desk or table top and lay the UGW card flat, over the anti-static material. 1. Unscrew the three M3X6 type Phillips screws securing the ULI/ULI-1 on the component side of the UGW and put them aside in a safe place. 2. Gently lift the ULI/ULI-1 module from its place. 3. Turn the ULI/ULI degrees into the designated position (see Figure 3-15: Moving the ULI/ULI-1 on UGW Layout B/B1 and UGW-E). 4. Carefully align the multi-pin plugs on the ULI/ULI-1 with the mating connectors on the UGW card. Verify that the pins of the ULI/ULI-1 plugs are aligned with the pin holes of the UGW connectors. 5. Gently but firmly, press the ULI/ULI-1 onto the UGW connectors until the ULI/ULI-1 rests on the metal spacers. A slight resistance should be felt as the multi-pin connectors engage. 6. Secure the ULI/ULI-1 card in place by inserting the three screws into the spacers until snug and tightening. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-27

62 3 Figure 3-15 Moving the ULI/ULI-1 on UGW Layout B/B1 and UGW-E UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 ULI/ULI Coral Voice Over IP Installation Manual

63 8 Inserting the UGW Card General The UGW card can be installed in any Coral FlexiCom peripheral or shared service slot, or any Coral IPx peripheral slot. More than one UGW card can be installed in the system, enabling card redundancy and load sharing (as described on page 3-2). The UGW card Layout A and Layout B with ULI employs two modular RJ-45 LAN connectors. One connector is used to provide the UGW signalling and another for the MG channels to the LAN. The UGW card Layout B1 with ULI-1 employs just one modular RJ-45 LAN connector, used to provide both the UGW signalling and the MG channels to the LAN. Layout B1 with ULI-1 requires only one connector, as shown in Figure 3-6. UGW-E requires only one connector, as shown in Figure 3-5. PUGW requires only one connector, as shown in Figure 3-3. The UGW comes in five layouts, as shown in Figure 3-11 through Figure 3-3. UGW layout B/B1, UGW-E and PUGW are compatible with all Coral cabinets, including Coral IPx 800 and 3000 cabinets rear panel connections. UGW Card Replacement One UGW card can be replaced with another UGW card without regard to the number of its signalling and media resources (requires inputting the MAC address of the new MG into the PI). If the number of signalling resources of the new card is less than on the previous card, the excess keysets are automatically reverted to undefined. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-29

64 3 Inserting the UGW Card To insert the UGW card into the Coral, you must perform the following steps: 1. Select any empty peripheral or shared service slot (for Coral IPx installations, use a peripheral port only). UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Insert the UGW into the Coral cage, according to the card installation procedures described in section 10.1 of the Coral Installation Procedure and Hardware Reference Manual. 3. Verify that the system diagnostic LED on the front panel lights up and then extinguishes. This LED turns on to indicate card initialization and then goes out upon successful completion. During normal operation, the system diagnostic LED should be off. If it remains lit or flashes, refer to LED Indication on page If an MG is installed on the UGW, the MG green LED should also be permanently lit once the card has been installed. If the LED is not lit, remove the UGW and reinsert Coral Voice Over IP Installation Manual

65 9 Network (LAN) Connection Connection to the LAN Table 3-3 UGW Interface Connections (DTE) Figure 3-16 UGW Interface Connector PIN Assignment Layout A and Layout B with ULI have two RJ-45 connectors on the front panel - Signalling (mandatory connector) and Media (optional connector, used if MG module installed), as shown in Figure 3-10: UGW Front Panel - Layout A and Figure 3-8: UGW Front Panel - Layout B with ULI. In PUGW, UGW layout B1, and UGW-E with ULI-1, these connectors are combined, requiring just one Ethernet LAN connector (mandatory), as shown in Figure 3-6: UGW Front Panel - Layout B1 with ULI-1, Figure 3-4: UGW-E Front Panel with ULI-1 and Figure 3-2: PUGW Front Panel. Interface Connections The following table shows the interface connections of the pins on the UGW RJ-45 connectors. Pin # Power Pin 1 Tx(+) Pin 2 Tx(-) Pin 3 Rx(+) Pin 4 not used Pin 5 not used Pin 6 Rx(-) Pin 7 not used Pin 8 not used 8 RJ-45 1 Coral FlexiCom versus Coral IPx Network Connections When the UGW is installed in Coral IPx 4000 and Coral FlexiCom 300, 400, 5000, 6000 systems the card front panel connectors are used. When the UGW is installed in Coral IPx 800, 3000 systems the RJ-45 connectors located on the cage back panel are used. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-31

66 3 Coral IPx 800 and 3000 There are two types of Coral IPx 800 and 3000 systems backplane: One RJ-45 connector per card slot (Figure 3-17) Two RJ-45 connectors per card slot [discontinued] (Figure 3-18) UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Figure 3-17 Coral IPx 800, 3000 (Single RJ-45) Back Panel and Rear Connectors for UGW Layout B1, UGW-E and PUGW Figure 3-17 and Figure 3-18 show the compatibility of IPx 800 and 3000 rear panel with the available UGW layout types. YES and NO indicate whether the specific card layout can be connected via the relevant IPx 800 and 3000 rear panel and how many cables are required. One RJ-45 connector per card slot UGW layout A Media Not Available Signalling Not Available UGW layout B with ULI Media Signalling Not Available UGW layout B1 with ULI-1 Ethernet 10/100 UGW-E with ULI-1 Ethernet 10/100 NO NO YES YES PUGW Ethernet 10/100 YES 3-32 Coral Voice Over IP Installation Manual

67 Figure 3-18 Coral IPx 800, 3000 (Double RJ-45) [discontinued] Back Panel and Rear Connectors for UGW Layout B/B1, UGW-E and PUGW Table 3-4 UGW Layout A & B Interface Connections for Coral IPx 800, 3000 (Double RJ-45) [discontinued] Two RJ-45 connectors per card slot RJ-45 Upper RJ-45 Lower UGW layout A UGW Layout A If installed in Coral IPx 800 and 3000 systems, the UGW layout A can be connected ONLY via the front panel. UGW Layout B Media Not Available Signalling Not Available UGW layout B with ULI Media Signalling UGW layout B1 with ULI-1 Ethernet 10/100 Not used UGW-E with ULI-1 Ethernet 10/100 Not used NO YES YES YES PUGW Ethernet 10/100 Not used YES The RJ-45 connector layout of the UGW card layout B front panel differs from the layout on the Coral IPx 800 and 3000 systems back panel. On the card front panel, the signalling connector is positioned above the media connector. On the Coral IPx 800 and 3000 back panel this is reversed, as shown in Figure 3-18.and Table 3-4. UGW - Front Panel (Layout A and Layout B with ULI) Coral IPx 800, Rear Panel (Layout B with ULI) Signalling Upper Lower Media Lower Upper UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-33

68 3 Coral IPx 4000 and Coral FlexiCom 5000, 6000 Coral IPx 4000 and Coral FlexiCom 5000, 6000 models connect to the LAN/WAN via an LDF, as shown in Figure For more information, refer to Chapter 2 in the relevant Coral installation manual. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 Figure 3-19 Coral FlexiCom 5000, 6000 and IPx 4000 Connectors for UGW Layout B1, UGW-E and PUGW MG MAINT ETHERNET 10/100 RJ-45 LDF Cat. No H 624 Cable Cat. No RJ-45 Crossover Cable from LDF to Front Panel of UGW Card Pin # Nomination Pin 1 Tx(+) Pin 2 Tx(-) Pin 3 Rx(+) Pin 4 not used Pin 5 not used Pin 6 Rx(-) Pin 7 not used Pin 8 not used LAN / WAN RJ Coral Voice Over IP Installation Manual

69 10 PI Database Programming - UGW Card After Inserting the UGW Card into the Card Cage SIGNALLING: SIGNALLING: SIGNALLING: To initialize the UGW card, you must update the following parameters immediately upon installation. Obtain the IP addresses from the Data Network Administrator or IT Manager on the installation premises. Upon initialization, the system checks its resource store. If the sizes of any port type (media, IP Keysets) required by the UGW exceeds the maximum defined system sizes, the card is not registered. In CLIS, the NO RESOURCES message is displayed. Card List (Route: CLIS) Verify that the UGW card is properly identified and initialized in the Card List branch. See Chapter 6 - Card List, in the Program Interface Reference Manual for details. After entering the card location information, the card should identify itself as a UGW card both in I_TYPE and P_TYPE. IP-Gateways: Current Configuration branch (Route: IP,0,1) Updating any parameter in this branch causes the UGW card to reset: All calls using media channels are dropped. All IP_NET calls are dropped. One or more of the IP endpoints (IP Keyset, IP SLT, IP LGS or IP Net) may re-initialize on another UGW card with the same zone. Additionally, all Coral Teleport (FXS/FXO) calls are dropped if any IP_SLT/IP_LGS ports re-initialize on another UGW. ZONE_LIST(0-7) Define the zone(s) for this UGW card. The UGW may be a member of between 1 and 8 zones. IP_ADDRESS Define the static IP address for the UGW card (signalling only). SUBNET_MASK Define the Subnet Mask address for the UGW card (signalling only). DEFAULT_ROUTER_ADDRESS Define the Default Router Address for the UGW card (signalling only). UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-35

70 3 QoS: QoS: DiffServ Define whether or not the DiffServ Quality of Service (QoS) protocol is used Q/p Define whether or not the 802.1Q/p QoS protocol is used. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 MEDIA: MEDIA: MEDIA: MEDIA: REQUIRED CAPACITY: REQUIRED CAPACITY: REQUIRED CAPACITY: REQUIRED CAPACITY: MAC For MG, enter the unique MAC address for the MG module fitted on the UGW card. The MAC address can be found on a sticker on the MG module, as shown in Figure 3-14: MG-15/30/60 Module and Figure 3-13: MG- 24/48/72/96/120 Module. For MRC, enter the unique MAC address for the MRC module fitted on the PUGW card. The MAC address can be found on a sticker on the PUGW card, as shown in Figure 3-3: PUGW Layout. IP_ADDRESS If there is no MG module installed, this parameter must be defined as FF:FF:FF:FF:FF:FF. This is the default definition on new and unused UGW cards. Define the static IP address for the MG/MRC module. Skip this parameter if no MG/MRC module is installed. SUBNET_MASK Define the Subnet Mask address for the MG/MRC module. Skip this parameter if no MG/MRC module is installed. DEFAULT_ROUTER_ADDRESS Define the Default Router Address for the MG/MRC module. Skip this parameter if no MG/MRC module is installed. MEDIA_CHANNELS Enter the maximum number of media channels that this MG/MRC module is required to support. Enter 0 If there is no MG/MRC module installed KEYSETS Enter the maximum number of IP Keysets that this UGW is required to support. SLT Define the maximum number of SLT Keysets that this UGW is required to support. LGS Define the maximum number of Loop/Ground Start trunks that this UGW is required to support Coral Voice Over IP Installation Manual

71 REQUIRED CAPACITY: NET Define the maximum number of NET signalling resources that this UGW is required to support. CARD LOCATION: MAIN CHANNEL: MAIN CHANNEL: QSIG DEFINITIONS: QSIG DEFINITIONS: QSIG DEFINITIONS: The total capacity (maximum 240 ports) is comprised of a combination of Media Channels, Keysets, SLTs, LGS and NET resources allocated. Routing and Cost Calculation (Route: LCR,3) IP_ADDRESS For each dial service, define the IP Address to which the card is to connect. COMPRESSION_CAPABILITY Define the available compression protocols for the dial service. IP Net (Route: 9,4) NAME Define the name of the card. This name is for reference only and is not displayed anywhere else in the Coral system. PROTOCOL_ID Determines standard network protocol: ISDN (public) or QSIG (private networks). Display only. Send Connected Number to Public Network Define whether the Coral sends a Connect message which includes the Connected Number to the Public Network. SUPPORT CALL INDEPENDENT SIGNALLING CONNECTION Define whether CISC calls are supported, thus enabling use of QSIG network features between nodes. TRANSIT COUNTERS IN CISC CALLS Define whether to set Transit Counters for the CISC calls. The Transit Counters help avoid a endless loop scenario of forwarded calls. NET DIVERSION Define whether or not the Coral attempts to re-route calls to forwarded destinations (as opposed to direct switching) in other PBXs by using QSIG protocol. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-37

72 3 QSIG DEFINITIONS: TRANSIT_COUNTER_CODING A Transit PBX sends the call information in code form. Define which QSIG code form is implemented when call information is sent. Ensure that the QSIG code form matches the code form used in the system to which the Coral is connected. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 QSIG DEFINITIONS: PROTOCOL PROFILE Define the Protocol Profile used for Coral features in this network node. All the network node PBXs should have the same Protocol Profile defined so that they may communicate Coral Voice Over IP Installation Manual

73 11 LED Indication System Diagnostic LED Table 3-5 System Diagnostic LED Indications The UGW card is equipped with a system diagnostic LED on the front panel, near the top of the card. This LED can assume one of three states of illumination: OFF, ON, or FLASHING. The illumination state of the LED indicates the card operating condition. Table 3-5: System Diagnostic LED Indications lists the indication provided by each of the three LED states. During normal operation the card diagnostic LED should be extinguished. However, the LED routinely illuminates steadily whenever power is first applied to the system, the entire system is initializing, or the card is inserted into a card slot. The LED remains illuminated steadily until the card receives a card database from the system. LED Constantly Lit If the LED stays lit for more than two or three minutes, a problem may exist within the card. The most likely problem is a conflict with the system database (for example, the IP address was not entered in the PI), although it also may be an actual malfunction of the card circuitry. LED State Indication Off Card is operating properly. Steadily lit - ON Card has not received a card database from system. Flashing Diagnostic test failed by circuitry on card. The system database can prevent the UGW card from initializing in several cases. The STATUS field in the Card List branch (Route: CLIS) shows any one of the following messages: UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-39

74 3 Table 3-6 Card List Warnings Message Problem Solution UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 CARD_ REPLACED NO_ RESOURCES UNAUTHORIZED NOT_COMPAT CONFIG_ERR WAIT_DB Card has been inserted into a card slot which has been initialized with another card type Too many UGW cards exist or are configured in the Coral Insufficient system resources are allocated to one or more port types (IP KEYSETS, SLTs, LGS or NET) Insufficient system resources are allocated to Media There is no authorization for Media or NET ports Coral software version 14.5x and later requires UGW version 2 or later Searching for MG module Card does not currently support specific type of port (e.g. NET, LGS) Number of ports defined in current configuration (Required Capacity) branch is greater than the amount physically supported by the card Media resources exceeded capacity MAC address unregistered or incorrectly entered in the database There is no network connection to Media, Signaling or both MG module is not connected correctly ULI/ULI-1 module is not connected correctly There is a problem with the network settings If the I_TYPE for the card slot shows a different card type, enter NO_CARD in the Card List (Route: CLIS) branch to clear the slot Remove additional physical UGW cards, and reconfigure the I_TYPE parameter (Route: CLIS) Check the Sizes branch (Route: SIZ) to determine the maximum number of IP KEYSETS, SLTs, LGS and NET ports supported in the Coral and edit if necessary In the Sizes Tabulation branch (Route: SYSGEN, 2) check the maximum number of IP Media Channels supported in the Coral and edit if necessary Check to see that MEDIA CHANNELS and NET have been authorized for the system in the Feature Authorization branch (Route: FEAT,1) of the PI. Verify a value for MEDIA CHANNELS and NET Upgrade to UGW version 2 or later and retry Install MG module or remove media parameter configuration Check the Current Configuration (Physical Capacity) branch (Route: IP, 0, 1) to determine the current types of IP KEYSETS, SLTs, LGS and NET ports supported by this card Ensure current port definitions (excluding Media) in the Required Capacity section are less than or equal to the maximum supported ports for this card as displayed in the Physical Capacity section Ensure current Media port definitions in the Required Capacity section are less than or equal to the maximum supported Media ports for this card as displayed in the Physical Capacity section Enter the correct MAC address for this UGW card into the database Check that the network cables are properly connected Ensure the MG module is securely fastened to the UGW card Ensure the ULI/ULI-1 module is securely fastened to the UGW card Check the network configuration 3-40 Coral Voice Over IP Installation Manual

75 No LAN Connection The UGW requires a signalling LAN connection in order to function - if the signalling LAN connection is interrupted, the UGW card will cease to function. When an MG module is installed on the UGW and its MAC address has already been entered into the PI database, then it also requires a LAN connection at all times. If the media LAN connection is severed, the UGW card will cease to function. UGW Layout B1 with ULI-1 requires only one LAN connections for both signalling and Media. In either of these cases, the Card List branch (Route: CLIS) reports NO_CARD. Restore the LAN connection/s for the card to continue functioning properly. LED Flashing The Coral continuously runs diagnostic routines to monitor the performance and integrity of its database and circuitry. When the circuitry on the UGW card fails to perform as expected, the system instructs the UGW card to flash its system diagnostic LED. If, on a subsequent execution of the same routine that reported a failure, the circuitry passes the test, the UGW card is instructed to extinguish the LED. Occasionally, circuitry may fail a diagnostic test, even though it is not truly defective. If a system diagnostic LED is observed flashing but no problem is apparent, wait 60 minutes and check the card again. If the LED is no longer flashing, the test failure was probably insignificant. If the flashing continues however, the UGW card is likely to be malfunctioning, even if no problem can be identified. MG Green LED The green LED below the main diagnostic LED is lit if a MG module is installed and running. If the LED is not lit, remove the UGW and reinsert. If there is no MG module installed, this light will remain unlit. LED on LAN Connectors The green LEDs situated on each LAN connector is lit green to indicate a successful LAN connection. If a green LED is not lit, ensure its LAN cable is properly connected. For more information on green/yellow LEDs, turn to page 3-6. UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, Coral Voice Over IP Installation Manual 3-41

76 3 12 Upgrading the UGW Software General UGW, UGW-E, PUGW Universal Gateway Card for Coral FlexiCom 300, 400, 5000, 6000 and Coral IPx 800, 3000, 4000 You may update the UGW software by downloading a software version from a TFTP server provided that the manufacturer has uploaded the new software version to the local TFTP Server (see also Upgrading the FlexSet-IP 280S Software on page 5-39). From version 2.xx of the UGW, operating on Coral software version 14.5 and above, the UGW software version is updated as described below in Upgrading the UGW Software Version. Installation Environment Ensure the following are available: TFTP Server, located on a server on the same LAN as the UGW. UGW must be active and registered in the Coral (see Card List on page 3-36). Upgrading the UGW Software Version 1. Define the directory in which the UGW software files are stored on the TFTP Server. 2. Using the Program Interface (PI), select [Route: 3, 7, 0, 0]. 3. Enter the Shelf and Slot of the UGW to be updated, or the range if several are to be updated at once. 4. Enter the desired upgrade start time and date. If you do not change the time, the upgrade will begin immediately. 5. Enter the TFTP Server IP Address 6. Enter the software version file name. 7. To begin (or queue, if scheduled for a later time) the upgrade, select Yes. Cancelling the Update 1. Using the Program Interface (PI), select [Route: 3, 7, 1] 2. Enter the Shelf and Slot of the UGW for which you wish to cancel the software update, or the range if several are to be cancelled at once Coral Voice Over IP Installation Manual

77 4 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Overview The UGWipx, UGW-Eipx and PUGWipx (herein referred to as the "UGWipx") cards provide the Coral FlexiCom 200 and Coral IPx 500 with the ability to connect to the IP World. All Coral IP stations (FlexSet-IP 280S, FlexIP SoftPhone, SIP) and External Telephony Gateways (Coral Teleport for analog SLTs and Loop-Start/Ground-Start trunks) receive their Coral signalling from the UGWipx card. The UGWipx is the main Coral gateway to services offered on the enterprise network. Voice calls maintained on the UGWipx, although controlled by the Coral, are carried out entirely on the network when both ports involved are IP ports, therefore allowing heavy traffic configurations. The Coral supports a multitude of UGWipx cards with load sharing and redundancy capabilities for both media and signalling data streams. The UGWipx is a Coral internal gateway for IP phones, trunks and keysets (SLTs and trunks require a Coral Teleport). Each UGWipx card provides the capacity to drive up to 240 Coral IP ports, regardless of their physical location, and provides full Coral services to these sets. Certain Coral features require the intervention of a Media Gateway (MG or MRC, herein referred to as the "MG") module, a daughterboard located on the UGWipx card itself in piggyback fashion. The MG module provides media channels used to convert PCM calls to IP Packets and vice versa. Media channels are also needed when one of the calling parties is not an IP host. No media channels are needed for pure IP-to-IP connections (direct-connects). See Figure 4-1 for an illustration of IP-to-IP connections versus non IP-to-IP connections in the Coral. The UGWipx is a special compact form-factor card for use in the Coral FlexiCom 200 and Coral IPx 500 system only. This card incorporates technology to reduce its size and cost while maintaining port capacity. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-1

78 4 Figure 4-1 Connection Types Diagram PSTN IP to IP connection FlexSet-IP 280S FlexSet-IP 280S LAN / WAN FlexSet-IP 280S via UGWipx Interface Router IP to IP connection UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 FlexSet Redundancy and Load Sharing If two or more UGWipx cards are installed in the Coral, the system supports fully functional redundancy and load sharing UGWipx control. Redundancy SLT Ethernet switch Via MG IP to non-ip connections FlexSet-IP 280S SLT over IP IP keysets may be defined with ten IP addresses Primary Call Agent (CA) and Secondary Call Agent. Upon initialization, each IP keyset attempts to connect to one of the UGWipx cards in the Coral according to these keyset definitions. The IP Keyset first attempts to register via the Primary CA; if there is no successful response a toggling mechanism is invoked and the IP Keyset attempts to connect via the Secondary CA. In case of failure the keyset toggles back to the primary and so on. SLTs and trunks also make use of the UGW s redundancy operation. LAN FlexIP Softphone Coral Teleport FXS 4-2 Coral Voice Over IP Installation Manual

79 Load Sharing Upon successful initialization, the Coral assigns FlexSet-IPs, SoftPhones, SLTs and trunks to a UGWipx card. The card is selected by rotation, with each new IP Keyset, SLT and trunk being registered with a different UGWipx from the required signaling group, providing that card has enough resources to support it. This may not necessarily be one of the cards defined in the Primary or Secondary CA. If an IP keyset, SLT or trunk was previously registered in one UGWipx card, the system will first attempt to assign an alternative card for that port. If at any stage one UGWipx card becomes inactive, the ports connected to it reset and are reassigned to another UGW card. 4 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Coral Voice Over IP Installation Manual 4-3

80 4 2 UGWipx Card Layout and Front Panel There are three UGWipx card types: Table 4-1 Card Types UGWipx UGW Layout MG- 15,30,30 Compatible with MG/MRC MG- 24,48,72, 96,120 MRC - 8,16,32,64 Min. Coral version Front Panel and Layout Figure PUGWipx No No Yes 14.xx Figure 4-2 UGW-Eipx Yes Yes No 14.xx Figure 4-3 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 UGWipx Yes No No 14.xx Figure 4-4 The UGWipx card front panel (see figures as shown in above table) provides the following connectors and diagnostic LEDs: LED Indicators UGWipx System Diagnostic LED: not lit when the card is functioning properly. When the UGWipx card is malfunctioning, the LED is steadily lit. When the UGWipx card initializes, the LED flashes for a short time, see LED Indication beginning on page MG (MRC) Status Indicator LED: MG/MRC module LED indicating whether this UGWipx card has a media gateway (MG/MRC) module daughterboard. This indicator is a steadily lit green LED when the MG/MRC module is present. Otherwise, the LED is not lit. MAINT LED: When updating UGWipx software versions, this indicator is lit in red. The LED is lit only for a few seconds while the new software version is loaded. Network LINK and ACT (PUGWipx): the green LINK/ACT indicator is lit when the PUGWipx card is connected to the LAN, flashes when transferring data and off when disconnected. The PUGWipx connector and indicators are shown in Figure 4-2. Connectors (Top View) Ethernet RJ-45 connection port LAN connection to this port is required at all times. 4-4 Coral Voice Over IP Installation Manual

81 MG (Media Gateway) Module Each UGWipx and UGW-Eipx card may be equipped with one MG module. See page 4-13 for more information. MRC (Media Gateway) Module Each PUGWipx card may be equipped with one MRC module. See page Figure 4-5 for more information. MAC Address The MAC is a unique 6 byte hexadecimal address coded on every UGWipx card, MG module and Coral IP port. In order for the Coral to recognize the component, the unique MAC address of the MG and Coral IP port components should be registered in the Coral via the PI. MAC addresses are displayed on labels on every UGWipx card, MG module and Coral IP port. The MAC address of the MRC module is displayed on the PUGWipx card label. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-5

82 Figure 4-2 PUGWipx Front, Top and Component Side Views Network Interface Connector RJ-45 System diagnostic indicator (red) P U G W - i p x Media gateway (MG) card location UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 MRC (MG) status indicator (green) PUGW maintenance status indicator (red) Network LNK/ACT (green) DA-9S D-Type maintenance port NOT USED MRC-8/16/32/64 MAC : 000A6B004A55 MAC : 000A6B004A56 MAC : 000A6B004DA1 Not used Network MG Three MAC addresses on underside of card 4 MAC addresses coded during manufacturing process 4-6 Coral Voice Over IP Installation Manual

83 Figure 4-3 UGW-Eipx Front, Top and Component Side Views Network Interface Connector RJ-45 U G W - E I P X DC to DC power supply Present ONLY in UGW-Eipx System diagnostic indicator (red) Media Gateway (MG) Card Location MG status indicator (green) UGW maintenance status indicator (red) DA-9S D-Type maintenance port NOT USED Strap Normally Open MAC address (UGW) MAC : 00208F0718FD MG-15/30/45 MG-24/48/72/96/120 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-7

84 4 Figure 4-4 UGWipx Front, Top and Component Side Views Network Interface Connector RJ-45 U G W UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 System diagnostic indicator (red) MG status indicator (green) UGW maintenance status indicator (red) DA-9S D-Type maintenance port NOT USED I P X Strap Normally Open MAC address (UGW) MAC : 00208F0718FD MG-15/30/45 Media Gateway (MG) Card Location 4-8 Coral Voice Over IP Installation Manual

85 3 Installing the UGWipx Card Before performing the following steps to install the UGWipx card, ensure you read and understand the whole chapter thoroughly. Circuit cards contain static sensitive circuitry and may be damaged or destroyed by electro-static discharge (ESD). Always wear the static dissipating wrist strap connected to the system cabinet or card cage when handling circuit cards. Hold circuit cards by their edges and avoid touching contact surfaces. Handle with care and do not drop. Installation Procedure 1. Configure the PI database for default UGW cards (see PI Database Programming - UGW General on page 4-10) 2. Unpack the UGWipx card (see Unpacking on page 4-12) 3. Connect the MG or MRC module (if required) (see MG/MRC Module on page 4-13) 4. Insert the card into the Coral (see Inserting the UGWipx Card on page 4-18) 5. Connect the UGW to the LAN (see Network (LAN) Connection on page 4-20) 6. Configure the PI database for this UGWipx card (if required) (see PI Database Programming - UGW Card on page 4-21) 7. For system diagnostics, refer to the LED indication section later in this chapter (see LED Indication on page 4-25) 8. If you wish to upgrade the UGW software, refer to the upgrade section later in this chapter (see Upgrading the UGWipx Software on page 4-28) UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-9

86 4 PI Database Programming - UGW General The PI enables configuration of the UGWipx card parameters whether a card is currently physically installed or not yet installed: To define UGW parameters before physically installing a UGWipx card, enter the IP Gateways - Default Configuration branch. The parameter definitions in this branch will apply to all UGWipx cards installed in the future. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx After a UGWipx card is physically installed, its parameter definitions must be changed in order to customize the individual card. These changes are made in the IP Gateways - Current Configuration branch (see PI Database Programming - UGW Card on page 4-21). Before Inserting the UGWipx Card into the Card Cage Before inserting the UGWipx card into the Coral, the following general parameters may be defined in the PI. These parameters define the default UGW configuration; each UGWipx card that is subsequently installed will initialize with these parameter definitions by default, which can subsequently be edited per individual card. The IP addresses for the following parameters should be obtained from the Data Network Administrator or IT Manager on the installation premises. Before continuing, ensure that you have configured the relevant parameters in VoIP Configuration PI Programming on page IP Gateways: Default Configuration (Route: IP,0,0) SIGNALLING: SUBNET_MASK [0] Define the default Subnet Mask address for UGW cards in this system. SIGNALLING: DEFAULT_ROUTER_ADDRESS [1] Define the default router address for UGW cards in this system. MEDIA: SUBNET_MASK [2] Define the default Subnet Mask address for MG modules in this system. MEDIA: DEFAULT_ROUTER_ADDRESS [3] Define the default router address for MG modules in this system. CAPACITY: MEDIA_CHANNELS [4] Define the default number of the media channels (provided by the MG module) that the UGWipx card is required to support Coral Voice Over IP Installation Manual

87 CAPACITY: KEYSET [5] Define the default number of IP keysets supported by each UGW card. CAPACITY: CAPACITY: CAPACITY: SLT Define the default number of SLT Keysets supported by each UGW card. LGS Define the default number of Loop/Ground Start trunks supported by each UGW card. NET Define the default number of NET signalling resources supported by each UGW card. 4 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Coral Voice Over IP Installation Manual 4-11

88 4 5 Unpacking Inspect for Damage 1. Inspect the shipping carton for evidence of physical damage or mishandling prior to opening. 2. Inspect all parts for damage. 3. Report any damage to the carrier immediately. 4. If it is necessary to make a damage claim for the carrier, do not move the shipping carton until it has been examined by a representative of the carrier. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Dispose of empty cartons in accord with local regulations. Shipping Container Contents The following items should be present in the shipping container containing the UGWipx card: One UGWipx card. Cat.No One MG or MRC module (optional - sold and packaged separately): MG/MRC pack contains: four (4) spacers eight (8) screws eight (8) spring washers 4-12 Coral Voice Over IP Installation Manual

89 6 MG/MRC Module Description Table 4-2 Modules MG/MRC Certain Coral features require the intervention of a Media Gateway (MG) module. The MG module is a daughterboard installed on the UGW card. The MG provides media channels used to convert PCM calls to IP Packets, thereby converting standard Coral talk into Internet Protocol talk. Media channels are also used when one of the calling parties is not an IP host; they are not needed for pure peer-to-peer (IP-IP) connections. There are three MG module families: MRC-8, 16, 32 and 64 (Figure 4-5) for PUGWipx MG-24, 48, 72, 96 and 120 (Figure 4-6) for UGW-Eipx MG-15, 30, and 60 [discontinued] (Figure 4-7) for UGWipx and UGW-Eipx Table 4-2: MG/MRC Modules shows the compatibility of MG modules with the available UGWipx layout types and versions. MG Module UGWipx UGW-Eipx PUGWipx MG-15 Yes Yes No MG-30 Yes Yes No MG-60 Yes Yes No MG-24 No Yes No MG-48 No Yes No MG-72 No Yes No MG-96 No Yes No MG-120 No Yes No MRC-8 No No Yes MRC-16 No No Yes MRC-32 No No Yes MRC-64 No No Yes After installation on the UGWipx, the MG module is connected to the LAN via an RJ-45 connector on the UGW top panel. Each MG module has a unique 6 byte MAC address visible on the card label. Each MRC module has a unique 6 byte MAC address visible on the PUGWipx card label. This MAC address must be entered into the Coral PI Database (see IP-Gateways: Current Configuration branch (Route: IP,0,1) on page 4-21) in order to initialize this module. Once the MAC address is defined in the Coral Database, its RJ-45 cable should not be removed or the UGW will only function on a limited level (i.e. only signalling). UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-13

90 MRC-8,16,32,64 There are currently four MRC modules available with 8, 16, 32 or 64 channels (MRC-8, MRC-16, MRC-32, and MRC-64, respectively). These four modules are compatible only with PUGW and PUGWipx cards, and IPx Office systems. Table 4-2: MG/MRC Modules shows the compatibility of MRC modules with the available UGWipx layout types. MRC-8, MRC-16, MRC-32, and MRC-64 requires PUGWipx. The MRC-8, MRC-16, MRC-32, and MRC-64 are almost identical externally. One visible difference between them is the number of channels that is printed on the label attached to the card, as shown in Figure 4-5: MG (MRC-8/16/32/64) Module. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Figure 4-5 MG (MRC-8/16/32/64) Module MRC Module Lower view Upper view Provides max. # of media channels when using voice CODEC G.729 or G.711 (when using Coral Version 14.67) G.711 (Coral Version 15 or higher) MRC MRC MRC MRC MRC-16 type 4-14 Coral Voice Over IP Installation Manual

91 MG-24/48/72/96/120 There are currently five MG modules available with 24, 48, 72, 96 or 120 channels (MG-24, MG-48, MG-72, MG-96, and MG-120, respectively). These five MG modules are compatible only with UGW-Eipx cards. Table 4-2: MG/MRC Modules shows the compatibility of MG modules with the available UGWipx layout types. MG-24, MG-48, MG-72, MG-96, and MG-120 requires UGW-Eipx. The MG-24, MG-48, MG-72, MG-96, and MG-120 are almost identical externally. One visible difference between them is the number of UD units, as shown in Figure 4-6: MG- 24/48/72/96/120 Module, above. Each UD unit provides 24 media channels. Figure 4-6 MG- 24/48/72/96/120 Module Lower View UD9 UD11 UD5 UD7 UD1 UD3 UD14 UD12 Upper View UD10 UD6 UD2 UD13 TPM 1100A - 72MT MAC Address: 00908F04B356 UD8 UD4 UD0 MAC address label MG-72 type UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-15

92 4 MG-15/30/60 (discontinued) The three MG modules available with 15, 30, or 60 channels (MG-15, MG-30, and MG-60, respectively) are compatible with UGWipx and UGW-Eipx. Figure 4-7 Module MG-15/30/60 Lower View Upper View MAC : 00208F0718FE MAC address UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 ON Four DIP switches Factory set Do not change settings MG-15 ON MG-30 ON MG-60 ON The MG-15, MG-30 and MG-60 are almost identical externally. One visible difference between them is the setup of the DIP switches, as shown in Figure 4-7: MG-15/30/60 Module, above. Ensure the DIP switches are arranged as shown in the figure. Take care not to change the settings Coral Voice Over IP Installation Manual

93 Installing the MG Module Place an anti-static sheet (the card s plastic shipping bag will suffice) over a desk or table top and lay the UGWipx card flat, over the anti-static material. 1. Note down the MAC address of the MG module, which is printed on a label attached to the MG module.. For MRC, note down the MAC address of the MRC module, which is printed on a label attached to the PUGWipx card. MAC Address MG module 2. Position the four metal spacers on the component side of the UGWipx, see Figure 4-4 on page 4-8 and Figure 4-3 on page 4-7. Secure them from underneath by inserting one straight-slot screw through a spring-washer and into each hole from the UGWipx print side and tightening. The screws, spacers and washers are included with the MG module pack. 3. Carefully align the multi-pin plugs on the MG module with the mating connectors on the UGWipx card. Verify that the pins of the MG plug are aligned with the pin holes of the UGWipx connectors. 4. Gently but firmly, press the MG module onto the UGWipx connectors until the MG module rests on the metal spacers. A slight resistance should be felt as the multi-pin connectors engage. 5. Insert and tighten the four remaining screws into the spacers on each corner of the MG module until snug, using spring-washers in between. Specifications MG modules support G and Fax/Modem/DTMF relay. MRC modules support???? TBD???. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-17

94 4 7 Inserting the UGWipx Card General The UGWipx card can be installed in any Coral FlexiCom 200 in slots 1, 2, or 3, or in any Coral IPx 500 peripheral slot. More than one UGWipx card can be installed in the system, enabling card redundancy and load sharing (as described on page 4-2). The UGWipx card employs one modular RJ-45 LAN connector (at the top of the card), used to provide both the UGWipx signalling and the MG channels to the LAN. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Table 4-3 UGW and UGWipx Card Installation UGWipx Card Replacement One UGWipx card can be replaced with another UGWipx card without regard to the number of its signalling and media resources (requires inputting the MAC address of the new MG into the PI). If the number of signalling resources of the new card is less than on the previous card, the excess keysets are automatically reverted to undefined. Card PUGW UGW, UGW-E PUGWipx UGWipx, UGW-Eipx Min. Coral version 14.xx 14.xx Coral FlexiCom 200 * Expansion unit Any slot Base unit Slots 1-3 *Coral FlexiCom 200 is not supported by Coral Version 15. Coral IPx 500 IPx 800X expansion cage Any slot IPx 500M and 500X cages Any peripheral slot 4-18 Coral Voice Over IP Installation Manual

95 Installation Procedure To insert the UGWipx card into the Coral, you must perform the following steps: 1. Select any empty peripheral slot (see Table 4-3 on page 4-18). 2. Insert the UGWipx into the Coral cage, according to the card installation procedures described in Chapter 2 of the Coral Service and Peripheral Cards Installation Manual. 3. Verify that the system diagnostic LED on the front panel lights up and then extinguishes. This LED turns on to indicate card initialization and then goes out upon successful completion. During normal operation, the system diagnostic LED should be off. If it remains lit or flashes, refer to LED Indication on page If an MG is installed on the UGWipx, the MG green LED should also be permanently lit once the card has been installed. If the LED is not lit, remove the UGWipx and reinsert. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-19

96 4 8 Network (LAN) Connection Connection to the LAN The top panel of the UGWipx has one RJ-45 Ethernet LAN connector (mandatory), as shown in Figure 4-4: UGWipx Front, Top and Component Side Views. Interface Connections The following table shows the interface connections of the pins on the UGWipx RJ-45 connectors. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Table 4-4 UGWipx Interface Connections (DTE) Figure 4-8 UGWipx Interface Connector PIN Assignment Pin # Power Pin 1 Tx(+) Pin 2 Tx(-) Pin 3 Rx(+) Pin 4 not used Pin 5 not used Pin 6 Rx(-) Pin 7 not used Pin 8 not used 8 RJ-45 1 The proper cable must be used to connect the UGWipx card to the LAN. No connections to the UGWipx card are made via the I/O cables terminated at the MDF Coral Voice Over IP Installation Manual

97 9 PI Database Programming - UGW Card After Inserting the UGWipx Card into the Card Cage To initialize the UGWipx card, you must update the following parameters immediately upon installation. Obtain the IP addresses from the Data Network Administrator or IT Manager on the installation premises. Upon initialization, the system checks its resource store. If the sizes of any port type (media, IP Keysets) required by the UGWipx exceeds the maximum defined system sizes, the card is not registered. In CLIS, the NO RESOURCES message is displayed. SIGNALLING: SIGNALLING: SIGNALLING: Card List (Route: CLIS) Verify that the UGWipx card is properly identified and initialized in the Card List branch. See Chapter 6 - Card List, in the Program Interface Reference Manual for details. After entering the card location information, the card should identify itself as a UGW card both in I_TYPE and P_TYPE. IP-Gateways: Current Configuration branch (Route: IP,0,1) Updating any parameter in this branch causes the UGW card to reset: All calls using media channels are dropped. All IP_NET calls are dropped. One or more of the IP endpoints (IP Keyset, IP SLT, IP LGS or IP Net) may re-initialize on another UGW card with the same zone. Additionally, all Coral Teleport (FXS/FXO) calls are dropped if any IP_SLT/IP_LGS ports re-initialize on another UGW. ZONE_LIST(0-7) Define the zone(s) for this UGW card. The UGW may be a member of between 1 and 8 zones. IP_ADDRESS Define the static IP address for the UGWipx (signalling only). SUBNET_MASK Define the Subnet Mask address for the UGWipx card (signalling only). DEFAULT_ROUTER_ADDRESS Define the Default Router Address for the UGWipx card (signalling only). UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-21

98 4 QoS: QoS: DiffServ Define whether or not the DiffServ Quality of Service (QoS) protocol is used Q/p Define whether or not the 802.1Q/p QoS protocol is used. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 MEDIA: MEDIA: MEDIA: MEDIA: REQUIRED CAPACITY: REQUIRED CAPACITY: REQUIRED CAPACITY: REQUIRED CAPACITY: MAC Enter the unique MAC address for the MG/MRC module fitted on the UGWipx card. The MAC address can be found on a sticker on the MG module, as shown in Figure 4-4 and Figure 4-3. Skip this parameter if no MG module is installed. For MRC, enter the unique MAC address for the MRC module fitted on the PUGWipx card. The MAC address can be found on a sticker on the PUGWipx card, as shown in Figure 4-2. IP_ADDRESS If there is no MG module installed, this parameter must be defined as FF:FF:FF:FF:FF:FF. This is the default definition on new and unused UGW cards. Define the static IP address for the MG/MRC module. Skip this parameter if no MG module is installed. SUBNET_MASK Define the Subnet Mask address for the MG/MRC module. Skip this parameter if no MG/MRC module is installed. DEFAULT_ROUTER_ADDRESS Define the Default Router Address for the MG/MRC module. Skip this parameter if no MG/MRC module is installed. MEDIA_CHANNELS Enter the maximum number of media channels that this MG/MRC module is required to support. Enter 0 If there is no MG/MRC module installed KEYSETS Enter the maximum number of IP Keysets that this UGWipx is required to support. SLT Define the maximum number of SLT Keysets that this UGWipx is required to support. LGS Define the maximum number of Loop/Ground Start trunks that this UGWipx is required to support Coral Voice Over IP Installation Manual

99 REQUIRED CAPACITY: NET Define the maximum number of NET signalling resources that this UGWipx is required to support. The total capacity (maximum 240 ports) is comprised of a combination of Media Channels, Keysets, SLTs, LGS and NET resources allocated. Routing and Cost Calculation (Route: LCR,3) CARD LOCATION: MAIN CHANNEL: MAIN CHANNEL: QSIG DEFINITIONS: QSIG DEFINITIONS: QSIG DEFINITIONS: IP_ADDRESS For each dial service, define the IP Address to which the card is to connect. COMPRESSION_CAPABILITY Define the available compression protocols for the dial service. IP Net (Route: 9,4) NAME Define the name of the card. This name is for reference only and is not displayed anywhere else in the Coral system. PROTOCOL_ID Determines standard network protocol: ISDN (public) or QSIG (private networks). Display only. Send Connected Number to Public Network Define whether the Coral sends a Connect message which includes the Connected Number to the Public Network. SUPPORT CALL INDEPENDENT SIGNALLING CONNECTION Define whether CISC calls are supported, thus enabling use of QSIG network features between nodes. TRANSIT COUNTERS IN CISC CALLS Define whether to set Transit Counters for the CISC calls. The Transit Counters help avoid a endless loop scenario of forwarded calls. NET DIVERSION Define whether or not the Coral attempts to re-route calls to forwarded destinations (as opposed to direct switching) in other PBXs by using QSIG protocol. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-23

100 UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx QSIG DEFINITIONS: QSIG DEFINITIONS: TRANSIT_COUNTER_CODING A Transit PBX sends the call information in code form. Define which QSIG code form is implemented when call information is sent. Ensure that the QSIG code form matches the code form used in the system to which the Coral is connected. PROTOCOL PROFILE Define the Protocol Profile used for Coral features in this network node. All the network node PBXs should have the same Protocol Profile defined so that they may communicate Coral Voice Over IP Installation Manual

101 10 LED Indication System Diagnostic LED Table 4-5 System Diagnostic LED Indications The UGWipx card is equipped with a system diagnostic LED on the front panel, near the top of the card. This LED can assume one of three states of illumination: OFF, ON, or FLASHING. The illumination state of the LED indicates the card operating condition. Table 4-5: System Diagnostic LED Indications lists the indication provided by each of the three LED states. During normal operation the card diagnostic LED should be extinguished. However, the LED routinely illuminates steadily whenever power is first applied to the system, the entire system is initializing, or the card is inserted into a card slot. The LED remains illuminated steadily until the card receives a card database from the system. LED Constantly Lit If the LED stays lit for more than two or three minutes, a problem may exist within the card. The most likely problem is a conflict with the system database (for example, the IP address was not entered in the PI), although it also may be an actual malfunction of the card circuitry. LED State Indication Off Card is operating properly. Steadily lit - ON Card has not received a card database from system. Flashing Diagnostic test failed by circuitry on card. The system database can prevent the UGWipx card from initializing in several cases. The STATUS field in the Card List branch (Route: CLIS) shows any one of the following messages: UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-25

102 4 Table 4-6 Card List Warnings Message Problem Solution CARD_ REPLACED Card has been inserted into a card slot which has been initialized with another card type Too many UGW/UGWipx cards exist or are configured in the Coral Insufficient system resources are allocated to one or more port types (IP KEYSETS, SLTs, LGS or NET) Insufficient system resources are allocated to Media If the I_TYPE for the card slot shows a different card type, enter NO_CARD in the Card List (Route: CLIS) branch to clear the slot Remove additional physical UGW/UGWipx cards, and reconfigure the I_TYPE parameter (Route: CLIS) Check the Sizes branch (Route: SIZ) to determine the maximum number of IP KEYSETS, SLTs, LGS and NET ports supported in the Coral and edit if necessary In the Sizes Tabulation branch (Route: SYSGEN, 2) check the maximum number of IP Media Channels supported in the Coral and edit if necessary Check to see that MEDIA CHANNELS and NET have been authorized for the system in the Feature Authorization branch (Route: FEAT,1) of the PI. Verify a value for MEDIA CHANNELS and NET Insert UGWipx version 2 or later and retry NO_ RESOURCES UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 UNAUTHORIZED NOT_COMPAT CONFIG_ERR WAIT_DB There is no authorization for Media or NET ports Coral software version 14.5x and later requires UGWipx version 2 or later Searching for MG module Card does not currently support specific type of port (e.g. NET, LGS) Number of ports defined in current configuration (Required Capacity) branch is greater than the amount physically supported by the card Media resources exceeded capacity MAC address unregistered or incorrectly entered in the database There is no network connection to Media, Signaling or both MG module is not connected correctly There is a problem with the network settings Install MG module or remove media parameter configuration Check the Current Configuration (Physical Capacity) branch (Route: IP, 0, 1) to determine the current types of IP KEYSETS, SLTs, LGS and NET ports supported by this card Ensure current port definitions (excluding Media) in the Required Capacity section are less than or equal to the maximum supported ports for this card as displayed in the Physical Capacity section Ensure current Media port definitions in the Required Capacity section are less than or equal to the maximum supported Media ports for this card as displayed in the Physical Capacity section Enter the correct MAC address for this UGWipx card into the database Check that the network cables are properly connected Ensure the MG module is securely fastened to the UGWipx card Check the network configuration 4-26 Coral Voice Over IP Installation Manual

103 No LAN Connection The UGWipx requires a LAN connection in order to function - if the LAN connection is interrupted, the UGWipx card will cease to function. In this case, the Card List branch (Route: CLIS) reports NO_CARD. Restore the LAN connection for the card to continue functioning properly. LED Flashing The Coral continuously runs diagnostic routines to monitor the performance and integrity of its database and circuitry. When the circuitry on the UGWipx card fails to perform as expected, the system instructs the UGWipx card to flash its system diagnostic LED. If, on a subsequent execution of the same routine that reported a failure, the circuitry passes the test, the UGWipx card is instructed to extinguish the LED. Occasionally, circuitry may fail a diagnostic test, even though it is not truly defective. If a system diagnostic LED is observed flashing but no problem is apparent, wait 60 minutes and check the card again. If the LED is no longer flashing, the test failure was probably insignificant. If the flashing continues however, the UGWipx card is likely to be malfunctioning, even if no problem can be identified. MG Green LED The green LED below the main diagnostic LED is lit if a MG module is installed. If the LED is not lit, remove the UGWipx and reinsert. If there is no MG module installed, this light will remain unlit. UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx Coral Voice Over IP Installation Manual 4-27

104 4 11 Upgrading the UGWipx Software You may update the UGWipx software by downloading a software version from a TFTP server provided that the manufacturer has uploaded the new software version to the local TFTP Server (see also Upgrading the FlexSet-IP 280S Software on page 5-39). The UGWipx software version is updated as described below in Upgrading the UGWipx Software Version. Installation Environment UGWipx, UGW-Eipx, PUGWipx Universal Gateway Card for Coral FlexiCom 200 and Coral IPx 500 Ensure the following are available: TFTP Server, located on a server on the same LAN as the UGWipx. UGWipx must be active and registered in the Coral (see Card List on page 4-21). Upgrading the UGWipx Software Version 1. Define the directory in which the UGWipx software files are stored on the TFTP Server. 2. Using the Program Interface (PI), select [Route: 3, 7, 0, 0]. 3. Enter the Shelf and Slot of the UGWipx to be updated, or the range if several are to be updated at once. 4. Enter the desired upgrade start time and date. If you do not change the time, the upgrade will begin immediately. 5. Enter the TFTP Server IP Address 6. Enter the software version file name. 7. To begin (or queue, if scheduled for a later time) the upgrade, select Yes. Cancelling the Update 1. Using the Program Interface (PI), select [Route: 3, 7, 1] 2. Enter the Shelf and Slot of the UGWipx for which you wish to cancel the software update, or the range if several are to be cancelled at once Coral Voice Over IP Installation Manual

105 5 FlexSet-IP 280S Keyset Installation 1 General Information The FlexSet-IP 280S is a fully functional keyset that combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral system. The FlexSet-IP 280S can be used in a normal office environment, or can connect to the Coral via the IP environment from an external location, enabling telecommuting without losing the benefits of the Coral s rich features. Description For full description see Chapter 3, Terminal Equipment in the Coral FlexiCom and Coral IPx Product Description. User Guide for Using the Keyset Refer to the FlexSet-IP 280S User Guide for complete operating instructions and feature description. Operating Requirements The FlexSet-IP 280S has a unique MAC address that identifies the telephone to the Coral system database and that must be entered into the Program Interface Database of the Coral system. The phone must be connected to the LAN, connected to an external power source (depending on system power configuration, see page 5-28, Powering the FlexSet-IP 280S) and configured for the relevant IP addresses in order to begin operation, as documented in this chapter. Call Compression During IP calls, voice is digitized and sent out, in packets over the LAN after the actual voice has been compressed. Each FlexSet is assigned a set of compression methods through its COS. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-1

106 5 If one of the calling sides is not an IP station, or there is no compression method match between two stations, then that party assumes the compressions available for the UGW card handling the call. When there are no compression matches in both party s COSs or via the UGW, then the call is denied and the message CODEC MISMATCH appears on the keyset display. Line Distances The FlexSet-IP 280S is designed to operate over Ethernet LAN with a connection of less than 100 meters to the local switch when using Category 5 UTP (unshielded twisted pair). See Figure 5-1 below for an illustration of the placement of IP stations in relation to their LAN hubs. Figure 5-1 FlexSet-IP 280S Maximum Line Lengths via UGW Interface Ethernet Switch 100 meters PC 100 meters Switch Switch 100 meters PC Switch 10/ meter Switch 100 meters FlexSet-IP 280S Keyset Installation 5 FlexSet-IP 280S FlexSet-IP 280S PC 5-2 Coral Voice Over IP Installation Manual

107 2 Installing the FlexSet-IP 280S Before performing the following steps to install the FlexSet-IP 280S, ensure you read and understand the whole chapter thoroughly. Installation Procedure 1. Configure the PI database (see PI Database Programming - General on page 5-6) 2. Configure the PI database for this FlexSet-IP 280S (if required) (see PI Database Programming - FlexSet-IP 280S on page 5-9) 3. Unpack the FlexSet-IP 280S and connect the handset (see Unpacking and Assembling the FlexSet-IP 280S on page 5-14) 4. Connect the FlexSet-IP 280S to the PC/LAN (see Network (LAN/PC) Connection on page 5-17) 5. Connect the Wall/Desk Mounting kit (if required) (see Wall Mounting/Desk Elevation on page 5-21) 6. Connect the TPS power adapter if required (see Powering the FlexSet-IP 280S on page 5-28) 7. Configure the FlexSet-IP 280S (if required) (see Configuring the FlexSet-IP 280S on page 5-32) 8. In the event of error message being displayed, refer to the troubleshooting section (see Troubleshooting on page 5-36) 9. If you wish to upgrade the FlexSet-IP software, refer to the upgrade section later in this chapter (see Upgrading the FlexSet-IP 280S Software on page 5-39) 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-3

108 5 3 Survivability The FlexSet-IP is designed to enable system survivability under adverse conditions. In the event of a problem with a primary call agent, the FlexSet-IP can be configured to automatically switch to an alternative call agent, and to return to the primary call agent upon re-detection. Up to ten call agents may be defined in the FlexSet-IP. Each call agent can be configured as either Primary or Secondary. Should a network problem occur in which the phone loses its primary call agent, it attempts to connect to a secondary call agent from the list (or another primary call agent, if more than one is configured). When connected to the secondary call agent, the FlexSet-IP will periodically attempt to communicate with a primary call agent. When a primary call agent is found, the FlexSet-IP will revert back. If the phone is engaged in a call, the FlexSet-IP will only revert back to a primary call agent once the active call is completed. The survivability feature must be configured on the FlexSet-IP itself and in the PI. Enable this feature from your FlexSet-IP as follows: Flexset-IP Configuration 1. Press the key. 2. Choose [SysDef] and enter the password (default = ) at the prompt. 3. Select Operating Mode > Survivability. 4. To change value, press [edit]. 5. Press [Yes]. SysDef:Operating Mode:Survivability No edit 6. Press [Save] to save the change. FlexSet-IP 280S Keyset Installation In addition, you must configure at least one primary and one secondary call agent, as described in Table 5-4 on page Coral Voice Over IP Installation Manual

109 PI Configuration In every Coral system that is connected to this Coral network, define the FlexSet-IP with the same dial number for uniform numbering scheme. Then define the following parameters: Feature Control (Route: Feat,0) CF_UNDEF [39] Define the private library number to which you wish to forward the calls. Private Library (Route: Lib,1) DIAL_NUM Define the Flexset s dial number. OUT_TK Define the Routing Numbering Plan (LCR). Routing Numbering Plan (Route: LCR,5) ELEMENT Define the route element. N-DGTS Define the total number of digits the system must receive at this specific route. TYPE_OF_NUM Define the number type as U (Unknown) Route Elements (Route: LCR,4) DAY: PRIO EVEN: PRIO NIGHT: PRIO Define the priority order of the Dial Service to be used during the Day, Evening and Night time periods. Dial Services (Route: LCR,3) ROUTING_DEST_NUM Define the routing destination number (i.e. the number of the group you wish to use). FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-5

110 5 4 PI Database Programming - General Before Connecting to the LAN Enter the Port List, MAC address and IP address in Table 5-1 Station Number information form for FlexSet-IP 280S sets provided on page Keep this list handy for updating station numbers and names. It is recommended that the following parameters are defined prior to initializing the IP Keyset. For further details refer to the VoIP chapter (ch. 29) of the Programming Interface & Database Reference Manual Version 14 or higher. Size Definition (Route: SIZ) The system database allocates resources to manage the operation of an IP Keyset station based on the value entered in the KEYSET_IP field. If insufficient resources have been allocated in Sizes, the entry must be increased or the IP Keysets will not operate. See Chapter 4, Size Definition of the Program Interface Reference Manual, for more information. KEYSETS_IP Set this entry to accommodate the total number of IP Keysets expected to be used in the system. Ensure that the maximum number of IP Keysets to be used in the system is defined. If insufficient resources are allocated, the FlexSets will not initialize. Modifying the System Sizes initializes the entire system database, and requires the re-entry of all database information. FlexSet-IP 280S Keyset Installation To add IP ports to a non-ip system, IP sizes must be updated and First Initialization performed. Numbering Plan (Route: NPL) IP_KEYSET [41] In the pattern numbering plan, each IP Keyset is assigned a dial number. Use ADD or REMOVE to assign the dial number. 5-6 Coral Voice Over IP Installation Manual

111 Defining the MAC address Define the MAC address for each IP Keyset station. An IP keyset that does not have a registered MAC number is inoperable. There are two ways to register the MAC address to the Coral database: When registering just a few FlexSet-IP 280S keysets, define the MAC parameter in the IP stations menu for each one (see MAC [0] below). When registering a larger number of FlexSet-IP 280S keysets, you may instruct the system to automatically register the MAC addresses for the IP keysets upon initiliazation (see IP_KEYSET_AUTOMATIC_REGISTRATION below). IP-Ports: Keysets (Route: IP,1,0) MAC [0] Enter the unique MAC address for this IP Keyset to register the keyset in the Coral. The MAC number can be found on the bottom of the IP Keyset, on outside of the FlexSet-IP 280S packing box or viewed on the keyset display as described below: Use the and buttons to scroll through menu options. Press at each stage to select and continue or to undo the previous selection. 1. Press the key on the FlexSet-IP 280S. 2. Choose [SysDef] and enter the password (default = ) at the prompt. A password is required as a reminder that these parameters are sensitive and affect the operation of your FlexSet-IP. 3. Select IP Params > Static > Self MAC Adr. SysDef:Ip Params:Static:Self MAC Adr 00-0A-6B Make a note of the MAC address that is displayed and enter this into the PI. Only IP terminals known to the Coral will be able to register with the system. IP-General (Route: IP,3) IP_KEYSET_AUTOMATIC_REGISTRATION The system can automatically register the MAC address for IP Keysets when initializing IP stations. Before connecting the IP keysets, define this parameter as Yes to enable automatic MAC registration. This parameter is reset to No each midnight. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-7

112 FlexSet-IP 280S Keyset Installation 5 Defining this parameter allows anyone to connect a keyset and begin making calls. Reset this parameter to No once all IP keysets are registered. 5-8 Coral Voice Over IP Installation Manual

113 5 PI Database Programming - FlexSet-IP 280S After Initializing and Connecting to the LAN The Program Interface Reference Manual includes instructions for defining all the programming parameters required to customize the FlexSet-IP 280S. The technician should decide which parameters are relevant for each station user and define the station accordingly. A list of the relevant PI branches is shown below. System Features - Station (Route: SFE,2) Some operating characteristics are determined system-wide for all keysets and FlexSets. Station timers (Route: ST.T) Keyset/FlexSet Definitions (Route: EKT) IP_FAX_ENABLED [Y/N] If this FlexSet-IP is able to send or receive fax calls, set this parameter to Yes (default: No). IP_MODEM_ENABLED [Y/N] If this FlexSet-IP is able to send or receive modem calls, set this parameter to Yes (default: No). Keyset timers (Route: EKT,0) Idle Display (Route: ROOT,0,0,3) Fixed System Keys (Route: SYS) This option allows programming the four Fixed System Keys for all FlexSets in the system. The programming is unique to each installation and is done upon request by the system administrator or buyer. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-9

114 Possible Group Assignments Each FlexSet may be a member of the following groups: Hunt Group (Route: HUNT) Boss Group (Route: BOSS) Pickup Group* (Route: PICK) *Can be a member of only one Pickup Group. Zoned Voice Page Group (Route: VPZ) Group Call (Route: CALL) Parameters applied to each keyset The following parameters are used to assign information specific to each FlexSet on a per port basis. Port List (Route: PLIS,0) Each FlexSet may be assigned a port name. Two versions of the port name may be entered for each keyset. Up to five characters may be entered in the short field. The short name is displayed on FlexSet 120D/120S station sets. The full field may contain names up to 16 characters in length, and is displayed on keysets with displays of 80 or more characters. Keyset Definition (Route: KEY) An operating profile for each FlexSet is defined in the Keyset Definition branch. This profile assigns the FlexSet two COS levels that can be imposed during specified day and night service periods. The profile also determines whether certain features permitted by the station s COS are currently enabled. DND_WP [12] Whisper pages can not be received by an IP keyset. Set this parameter to Yes to enable the user to prevent Whisper pages. FlexSet-IP 280S Keyset Installation 5 VOICE_MAIL (dtmf receive) [24] Set this parameter to No. MUSIC [29] Background music is currently not supported for IP keysets. PCC [38] This feature is not relevant for IP keysets. ACD_PC [39] This feature is not relevant for IP keysets. SOFTKEY [41] Defines the keyset to support Soft Keys. Set this parameter to Yes (default) Coral Voice Over IP Installation Manual

115 Feature Control (Route: FEAT) Determines whether certain features are currently activated or inactivated. Station COS (Route: COS,0) Calling and feature privileges are determined by the Class Of Service to which each keyset is assigned. The Coral supports up to 250 distinct COS, which comprise calling privileges, features access, etc. User Compression List [92] Define the available compressions used for IP calls, in order of preference, for this COS. Matching compression values must be found in the COSs of both calling parties in order to complete the IP call. If one of the calling sides is not an IP Keyset, then that party assumes the compressions available for the UGW card handling the call. Both FlexSet-IP 280S must have at least one matching compression definition in their COS definition in order to establish a pure IP connection. Otherwise, the Coral will attempt to establish the call via the MG module and the Coral PCM matrix and the call will not be pure-ip. G.711 defines no compression (with 10ms, 20ms, 40ms or 80ms delay time between packets) G.729 defines a compression ratio of 8 (with 10ms, 20ms, 30ms, 40ms or 80ms delay time between packets) Tenant COS (Route: COS,2) General Numbering Plan (Route: NPL,0) IP_KEYSET [41] Designate a range of dial numbers for IP Keysets IP_SLT [42] Designate a range of dial numbers for IP SLT FXS interface unit circuits. IP_LGS [43] Designate a range of dial numbers for IP LGS FXO interface unit circuits. IP_KEY_VPG [44] Designate a range of dial numbers for IP Keysets Voice Page. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-11

116 FlexSet-IP 280S Keyset Installation 5 IP Keysets (Route: IP,1) REQUIRED_ZONE Define the zone to which this FlexSet-IP belongs (0-7). Phone Time zone override by system (Yes/No) Define whether the time entered via the PI overrides any manual setting from the IP keyset or SoftPhone. Delta time from GMT (HH:MM) If Phone Time zone override by system is set to Yes, define the time difference of the keyset in relation to GMT. IP-General (Route: IP,3) KEEP ALIVE interval Define the keep alive interval for this FlexSet-IP (default = 30). Programming the buttons (Route: PROG) Each programmable button on each FlexSet-IP 280S may be assigned a specific function, or series of functions Coral Voice Over IP Installation Manual

117 Index # 5 Table 5-1 Station Number information form for FlexSet-IP 280S sets Numbering Plan Route: NPL,0 [41] IP Address Port List Route: PLIS,1 Station Location MAC # Route: IP, 1 Dial Number Record the FlexSet IP address here when a Static Address is used. List when a DHCP server is used. Short Name (max: 5 char.) Full Name: (max: 16 char.) Enter the physical location of the station (i.e. building, room, desk, etc.) : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... : : : : :... FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-13

118 5 6 Unpacking and Assembling the FlexSet-IP 280S Inspect for Damage 1. Inspect the shipping carton for evidence of physical damage or mishandling prior to opening. 2. Inspect all parts for damage. 3. Report any damage to the carrier immediately. 4. If it is necessary to make a damage claim to the carrier, do not move the shipping carton until it has been examined by a representative of the carrier. 5. Dispose of empty cartons in accord with local regulations. Shipping Container Contents The following items are shipped with the FlexSet-IP 280S set: Twisted Handset Cord - connects the handset (receiver) to the telephone body Handset (receiver) LAN Cord, 3 meters (Cat.No ) AC Wall Power Adapter (TPS): 115VAC 60Hz in, 24VDC 15Wmax.out - CN VAC 50Hz in, 24VDC 15Wmax.out - CN or 230VAC 50Hz in, 36VDC 15Wmax.out - CN Wall Mounting/Desk Elevation Kit (provided with layout A and B) (Cat.No pearl white, dark gray) FlexSet-IP 280S Keyset Installation The FlexSet comes with a reprinted DESI label inserted beneath the faceplate. Additional blank DESI Labels may be purchased from the dealer in Letter (Cat.No ) or A4 (Cat.No ) size paper. Use DESI software downloaded from the manufacturer s site: or from the DESI site: to print the labels from your computer. Follow the online download instructions. The individual MAC address appears on the box label and on the label on the underside of the FlexSet base Coral Voice Over IP Installation Manual

119 Handset and Twisted Cord Assembly The handset cord comes with the same connector type on both ends. 1. Fully depress the cradle rubber pad and remove the protective tab. Discard the tab in accordance with local regulations. Figure 5-1 Removing the Protective Tab Step1 Press cradle rubber pad Step2 Remove tab 2. Take one end of the cord and place it into the socket located at the bottom of the handset. The connector fits properly in one direction only. If the connector does not fit into the socket easily, turn it over and retry. 3. Take the free end of the handset cord and place it into the socket located on the left side (labeled as #1 on Figure 5-2 on page 5-17) of the telephone body. (The socket is marked with a handset icon.) The connector fits properly in one direction only. If the connector does not fit into the socket easily, turn it over and retry. 4. Do not place the handset connector into the sockets located underneath the telephone body. These sockets are for connecting the telephone to the LAN and the PC. Second Headset The FlexSet-IP 280S can be fitted with an optional second headset. The headset must have a 4 pin RJ-11 connector. Connecting the headset into socket #2 (see Figure 5-2 on page 5-17) automatically overrides the handset and makes the headset active and the handset (socket #1) inactive. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-15

120 FlexSet-IP 280S Keyset Installation 5 Headset Installation 1. Take the free end of the headset cord and place it into the socket located on the left side (labeled as #2 on Figure 5-2 on page 5-17) of the telephone body. (The socket is marked with a headset icon.) The connector fits properly in one direction only. If the connector does not fit into the socket easily, turn it over and retry. 2. Do not place the headset connector into the sockets located underneath the telephone body. These sockets are for connecting the telephone to the LAN and the PC Coral Voice Over IP Installation Manual

121 7 Network (LAN/PC) Connection One Internal Switch for PC and FlexSet-IP 280S One RJ-45 LAN Ethernet socket is sufficient for both the PC connection and FlexSet-IP 280S telephone. Two connector outlets are located on the bottom of the FlexSet-IP 280S, see Figure 5-2, below. These connectors create an internal bridge for both the IP telephone and the computer. The FlexSet-IP 280S is connected to the LAN wall connector with the RJ-45 cable provided, using the LAN (DTE) connector on the bottom side of the FlexSet-IP 280S. The FlexSet-IP 280S is connected to the PC with an RJ-45 cable, using the PC (DCE) connector on the bottom of the FlexSet-IP 280S, see Figure 5-3. The communication protocol for both LAN and PC is 10/100Mbps, half, full or auto duplex. The recommended setup is 100Mbps, auto duplex. Figure 5-2 FlexSet-IP 280S Bottom, Rear and Side View RJ-45 jack to PC (or next FlexSet-IP 280S) RJ-45 jack to LAN (or previous FlexSet-IP 280S) Bottom view PC LAN Left side view #2 Headset Connection #1 Handset Connection DC Power Supply (24 to 36 VDC) Rear view FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-17

122 Figure 5-3 FlexSet-IP 280S Mini Switch Connection to PC LAN PC PC LAN FlexSet-IP 280S Table 5-2 Connections LAN Interface Pin # Power Type A Power Type B Power Type C Option 1 Option 2 Pin 1 TxP TxP Power(-) TxP Power(+) TxP Pin 2 TxN TxN Power(-) TxN Power(+) TxN Pin 3 RxP RxP Power(+) RxP Power(-) RxP Pin 4 Power(+) not used not used not used Pin 5 Power(+) not used not used not used Pin 6 RxN RxN Power(+) RxN Power(-) RxN Pin 7 Power(-) not used not used not used Pin 8 Power(-) not used not used not used Table 5-3 Connections PC Interface Pin # PC Pin 1 RxP FlexSet-IP 280S Keyset Installation 5 Figure 5-4 LAN/PC Interface Connector PIN Assignment Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 RxN TxP not used not used TxN not used not used 8 1 RJ Coral Voice Over IP Installation Manual

123 Daisy Chaining You may also daisy chain additional FlexSet-IPs by connecting the LAN connector of the additional FlexSet to the PC connector of the original FlexSet, see Figure 5-5 below. Using this technique, many phones may be operated. The first phone may use power over the LAN or via the AC wall adapter, all additional FlexSets require AC power, as shown in Figure 5-6 (see page 5-28, Powering the FlexSet-IP 280S for FlexSet-IP 280S power options). The daisy chain layout is ideally suited to situations in which all phones are installed on the same desk. Not recommended for phones that are located in separate rooms. Figure 5-5 Daisy Chaining To PC LAN to PC LAN to PC To LAN PC LAN PC LAN PC LAN PC Last FlexSet-IP 280S 2nd FlexSet-IP 280S 1st FlexSet-IP 280S Figure 5-6 Power Supply Daisy Chain Power from LAN To LAN LAN to PC LAN to PC To PC 1st FlexSet - IP 280S 2nd FlexSet - IP 280S External power supply Last FlexSet - IP 280S External power supply PC FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-19

124 FlexSet-IP 280S Keyset Installation 5 Connecting the FlexSet-IP 280S to the PC / LAN Connecting the FlexSet-IP 280S to the LAN Connect the FlexSet-IP 280S to the local LAN connection in the following way: 1. Ensure that the length of the straight-through cable between the switch and the station does not exceed 100 meters, including all patch cables and cross connect wires. 2. Connect one end of the LAN cord (included with the FlexSet-IP 280S pack) to the RJ-45 LAN wall outlet. 3. Connect the free end of the LAN cord to the RJ-45 LAN jack at the bottom of the FlexSet-IP 280S. 4. If you are using power type C, connect the AC adapter power TPS (included with the FlexSet-IP 280S pack) as described on page Connecting the FlexSet-IP 280S to the PC If required, you may connect the FlexSet-IP 280S to a local PC. Use the following procedure to connect a FlexSet-IP 280S to the PC: 1. Connect one end of the PC cord (not supplied) to the RJ-45 connector PC. 2. Connect the free end of the PC cord to the PC jack of the FlexSet-IP 280S Coral Voice Over IP Installation Manual

125 8 Wall Mounting/Desk Elevation Unpacking The FlexSet-IP 280S Wall Mount and Desktop Elevation kit (Cat.No pearl white, dark gray) includes the following items: One (1) plastic wall mount bracket Three (3) tap screws Three (3) wall plugs Two (2) rubber bumpers The screws and wall plugs included are not used when desk mounting. Figure 5-7 Bracket Wall Mount Upper Cutouts (A) Lower Cutout (B) 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-21

126 5 Wall Mounting The FlexSet-IP 280S is easily wall mounted with a Wall Mount Bracket (shown in Figure 5-7 Wall Mount Bracket). If installing on a wall LAN socket that is already equipped with two pins for wall mounting, turn to Wall Mounting (Using Wall LAN Socket) on page Place the Wall Mount Bracket on the wall in the spot where you wish to mount the phone. 2. Using the Wall Mount Bracket as a template, make a mark on the wall at the middle of the vertical groove above the cutouts on the right and left sides (A) and at the top of the long groove at the bottom center of the bracket (B), as indicated in Figure 5-7 Wall Mount Bracket. 3. Use a small drill bit (#7, 13/64, 5mm or smaller) to drill three holes into the wall for the mounting screws. The hole drilled should be wide enough to allow the wall plugs to enter snugly, not loosely. 4. Insert the three wall plugs into the holes. 5. Tighten the three screws into the wall plugs, taking care to leave enough space to insert the Wall Mount Bracket. 6. Connect the PC (if required) and LAN cord(s) and feed them into the groove located at the top of the phone s back. 7. Insert the two rubber bumper into upper holes, as shown in Figure 5-8 Inserting the Rubber Bumpers. Figure 5-8 Inserting the Rubber Bumpers FlexSet-IP 280S Keyset Installation Insert rubber bumpers into upper holes 5-22 Coral Voice Over IP Installation Manual

127 8. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the phone towards the thick edge, as shown in Figure 5-9 Fitting the Wall Mount Bracket. 9. Snap the legs, located on the thick edge of the bracket, into the matching slots towards the thin edge of the phone. Figure 5-9 Mount Bracket Fitting the Wall Figure 5-10 Handset Hook 10. Pull out the handset hook (tab), rotate one half turn (180 degrees) and reinsert into the cradle of the telephone set, then place the handset into position (see Figure 5-10 Handset Hook). The rotated handset hook secures the handset in an upright position. Handset Off-Hook Removable Handset On-Hook Place Telephone Number here (plastic cover) Step 1 Lift up the tab from the opening Step 2 Rotate the tab Step 3 Re-insert the tab into the opening FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-23

128 FlexSet-IP 280S Keyset Installation To mount the telephone on the wall, align the screws that are attached to the wall with the cut outs on the Wall Mount bracket and slide down into place. Figure 5-11 Side View, Completed Wall Mount WALL WALL MOUNT 5-24 Coral Voice Over IP Installation Manual

129 Wall Mounting (Using Wall LAN Socket) In some countries the wall LAN socket is equipped with two pins for wall mounting. In such a case, there is no need to use the three screws and wall plugs included in the wall mount kit. Figure 5-12 Wall Mount Bracket (Using Wall LAN Socket Pins) Middle Cutouts (D) Central Cutout (C) 1. Connect the PC cord (if required) and feed it through the groove located at the top of the phone s back. 2. Connect the LAN cord but do not feed it through its respective groove. It is recommended to use a 4-6 inch (10-15 cm) LAN cord (not supplied) when connecting directly onto a wall LAN socket pins. 3. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the phone towards the thick edge, as shown in Figure 5-9 Fitting the Wall Mount Bracket. 4. Extract the LAN cord from the central rectangular hole (C), indicated in Figure 5-12 Wall Mount Bracket (Using Wall LAN Socket Pins). 5. Snap the legs, located on the thick edge of the bracket, into the matching slots towards the thin edge of the phone. 6. Pull out the handset hook (tab), rotate one half turn (180 degrees) and reinsert into the cradle of the telephone set, then place the handset into position (see Figure 5-10 Handset Hook). The rotated handset hook secures the handset in an upright position. 7. To mount the telephone on the wall, align the two pins that are attached to the wall with the cut outs on the Wall Mount bracket (D) and slide down into place. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-25

130 FlexSet-IP 280S Keyset Installation 5 Elevating the FlexSet-IP 280S on the Desktop The Wall Mount bracket may be used to elevate the rear of the FlexSet-IP 280S on a desktop in order to lower the viewing angle of the keyboard, instead of being used to mount the phone on a wall. Figure 5-13 Desktop Elevation Rubber Feet Rubber Feet 1. Put the PC (if required) and LAN cord(s) into the groove located at the top of the phone s back. 2. Hold both the telephone and the desktop elevation bracket with the thin ends downward. 3. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the phone towards the thin edge, as shown in Figure 5-14 Fitting the Desktop Elevation Bracket. Figure 5-14 Fitting the Desktop Elevation Bracket 5-26 Coral Voice Over IP Installation Manual

131 4. Snap the legs, located on the thick edge of the bracket, into the matching slots on the thick edge of the phone (see Figure 5-15 Completed Desktop Elevation). Figure 5-15 Completed Desktop Elevation Desktop Elevation 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-27

132 5 9 Powering the FlexSet-IP 280S In traditional wired Coral terminal installations (SLT, FlexSet 120, etc.) and even home telephone service, the phone is powered via the same twisted pair wires that carry the voice signal. The FlexSet-IP 280S requires external power at all times. There are three options to power the FlexSet-IP 280S. Two options (Types A and B, as described below) provide power via the LAN. A third option (Type C, below) powers the FlexSet-IP from a local AC power outlet. Two Options (Type A and Type B) for LAN Power Transmission There are two options for supplying power to FlexSet-IP 280S telephones over a LAN (according to IEEE 802.3af standard). The choice is directly dependent on the type of LAN infrastructure an organization has in place. Power over LAN: Type A (Figure 5-16) For organizations with existing 10/100MB LAN infrastructures, there are two spare twisted pairs (4, 5, 7 & 8 pins) of unused wires in their standard Category 5 LAN cabling that can be utilized to carry power to IP devices on the network. One caveat: organizations with existing 10MB LANs need to ensure that all four pairs of their cabling extend to all areas of their facility, because experience has shown that installers occasionally split cables or did not extend the spare pairs to all points in a facility. Additional cabling work may be required. Power over LAN: Type B (Figure 5-17) For organizations implementing 10/100MB LANs, the only choice is to carry power via signal pairs (1, 2, 3 & 6 pins) - because all pairs are already used to carry data in 100MB LANs. As a result, shortcomings in cabling should not be an issue. The manufacturer encourages organizations to ensure that all twisted pairs are properly installed before considering or going with power over the LAN. Performing the full cable installation will automatically ready the desktop for delivering power over the LAN. FlexSet-IP 280S Keyset Installation One Option (Type C) for Local Power Adapter Alternatively, the FlexSet-IP 280S can be powered directly from the AC power supply: TPS Wall Power Adapter: Type-C (Figure 5-18) Power is supplied from a local power adapter plugged into an AC (115V or 230V) power wall receptacle via the DC power jack on the rear panel Coral Voice Over IP Installation Manual

133 Tips - Which Type is the Best The FlexSet-IP 280S requires external power at all times. An AC wall power adapter (type C) for powering FlexSet-IP 280S is the most obvious and immediate means; it is both the easiest from an installation standpoint and currently the most cost-effective approach to providing power to the FlexSet-IP 280S. Adding power ports (types A or B) to an existing LAN can be significantly more costly than the simple AC wall adapter. Nevertheless, the added convenience of reducing the amount of cables to the desktop, or placing a FlexSet-IP where power is not readily available from the building power wiring and receptacles, creates a strong argument for using power over the data network. Powering over the LAN (type A & B or IEEE 802.3af standard) infrastructure will quickly lower the cost of putting power on a LAN, as equipment manufacturers offer more choices in standalone LAN power hubs and integrated power/data switches. Advantages of Powering IP Phones Over the LAN Powering FlexSet-IP over the LAN offers a number of advantages: If the LAN has power backup, voice services can stay online along with data in the event of a power failure. Less electrical cabling in the case of new buildings, office relocations, re-configurations, and personnel moves. One cable to the FlexSet-IP set desktop, with power to the FlexSet-IP being an integral part of the centrally managed IP infrastructure. Only a single network connection is required to place both the FlexSet-IP phone and the desktop PC on the LAN - no additional LAN ports or power receptacles are needed, providing the ultimate in office real estate efficiency. 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-29

134 Figure 5-16 LAN - Type A Power over TRANSMIT RECEIVE LAN RJ-11 FlexSet-IP 280S Figure 5-17 LAN - Type B Power over -48VDC FlexSet-IP 280S FlexSet-IP 280S Keyset Installation 5 RECEIVE TRANSMIT LAN RJ Coral Voice Over IP Installation Manual

135 Figure 5-18 Power Type C - TPS Connecting the AC Wall Power Adapter (TPS - Type C) The manufacturer supplies an external, single unit power supply, the TPS. The power pin s cylindrical, external conductor must be positive and the internal pin negative. No damage will occur if the polarities are reversed, however the unit will not function. If using a TPS: 1. Plug the TPS power adapter into a 115/230 VAC receptacle. 2. Insert the TPS plug into the jack marked DC on the rear of the FlexSet-IP 280S base (see figure Figure 5-2 FlexSet-IP 280S Bottom, Rear and Side View). 5 TRANSMIT RECEIVE LAN RJ-11 Power Type C FlexSet-IP 280S Keyset Installation FlexSet-IP 280S AC Wall Power Adapter VDC, 15 Watt Max. Coral Voice Over IP Installation Manual 5-31

136 10 Configuring the FlexSet-IP 280S IP Keyset Definitions Before starting to use the FlexSet-IP 280S, you must first note the MAC address of the FlexSet and enter it into the PI (see PI Database Programming - General on page 5-6), after which you must configure the required FlexSet-IP parameters (see Inputting the FlexSet-IP Parameters below). For networks in which a DHCP Server and DNS Server are used to provide the IP parameters to the FlexSet-IP (and the Call Agent is defined in the DNS Server), you may skip this section and continue with PI Database Programming - General on page 5-6. Inputting the FlexSet-IP Parameters Use see Table 5-4 IP Parameters on page 5-34 to fill in the relevant addresses before you edit the numbers. Contact the system administrator to determine whether you will be using a static or dynamic IP address. It is recommended that FlexSet-IP 280S telecommuters use dynamic addresses. If a parameter is defined as dynamic, the FlexSet-IP will attempt to contact a DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if you define a mandatory address as dynamic, ensure that the IP keyset is on the same network as the relevant DHCP and/or DNS Server. Use the FlexSet-IP up/down / keys to scroll through the menu options. Press the right key at each stage to select and continue or the left key to undo the previous selection. 1. Press the key. 2. Choose [SysDef] and enter the password (default = ) at the prompt. FlexSet-IP 280S Keyset Installation 5 A password is required as a reminder that these parameters are sensitive and affect the operation of your FlexSet-IP. 3. Select IP Params > Static. 4. Select the parameter you wish to enter or change (see Table 5-4 IP Parameters on page 5-34). After selecting the required parameter, you can scroll between the displayed parameters by using the up/down arrow keys. SysDef:Ip Params:Static:Self IP Adr edit 5-32 Coral Voice Over IP Installation Manual

137 5. To change values, press [edit]. When configuring an IP address, the periods remain in place on the display. Change only the numbers in the address, using the right/left arrow keys to maneuver between the numbers. For a dynamic IP address, enter in the field. For other dynamic parameters, leave the field blank. 6. Press [Save] after editing each parameter to save the changes. 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-33

138 Table 5-4 IP Parameters IP Address Parameter Note Description Dynamic Static FlexSet-IP 280S Keyset Installation 5 Self IP Adr Mandatory field Net Mask Call Agent 1 Call Agent 2 Call Agent 3... Call Agent 10 Default Rout. CA Name Sec. CA Name DNS IP Adr The IP address for this keyset The subnet mask for this keyset Call Agent 1-10 defines the UGW card address to be used. Define each Call Agent as Primary (main) or Secondary (backup in event of primary malfunction). The default router address for the LAN or WAN The name of the Primary Call Agent (default: TTBSMGC) - - The name of the Secondary Call Agent The IP address of the DNS Server Domain Name - - CA Port The port used by the Call - - Agent (default: 2427) Time Zone The time zone of this - - FlexSet-IP (in relation to GMT) Self VLAN - - PC VLAN - - Self MAC Display View the unique MAC - - Adr only hardware address defined by the manufacturer for this FlexSet-IP 280S When entering a static address, be sure to enter the exact address you receive from the system administrator, including leading zeros. Entering an incorrect address could cause serious network malfunctions Coral Voice Over IP Installation Manual

139 If you receive error messages when attempting to connect, refer to Troubleshooting on page Personalizing the FlexSet-IP 280S Personalization of the FlexSet-IP 280S is covered in detail in the FlexSet-IP 280S User Guide. To personalize and program the buttons for the FlexSet-IP 280S, refer to the following sections in the User Guide: Using the programmable keys Inserting the telephone number Programming buttons Printing DESI labels 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-35

140 11 Troubleshooting This section details potential error messages that may appear on the FlexSet-IP 280S, together with the solution for each problem. Failure Messages During Installation and Setup Failure Message Problem Solution UNAUTHORIZED SIZ This keyset exceeds the authorized Request a new authorization from the dealer. number of keysets limited by the site s license. UNREGISTERED MAC The MAC address is not registered Make a note of the MAC address that is in the PI. displayed on the FlexSet-IP 280S and enter this information in the PI. (see page 5-6) The MAC address can be found written on a label on the bottom of the FlexSet-IP 280S, on the packaging box, or by selecting: > [Sysdef] > IP Params > Static > Self MAC Adr IP# CONTENTION Another IP phone is using the same Request a new IP address from the system IP address as the one you are administrator and enter it into the Self IP attempting to connect. field on the FlexSet-IP 280S: > [SysDef > IP Params > Static > Self IP Adr NO UGW RESOURCES There is a limited number of Install an additional UGW card (in the same stations defined for each UGW. cabinet). Attempting to connect additional FlexSet-IP 280S Keyset Installation FlexSet-IP version 2 and earlier: Searching for [Primary/Secondary] CA... FlexSet-IP version 3 and later: Searching for CA No. [1-10]... DNS Server Address is missing... stations will return the NO UGW RESOURCES message. The IP phone is unable to communicate with the UGW card. The DNS Server IP Address was not provided by the DHCP Server. Defined the correct Call Agent address in the FlexSet-IP or Defined the Call Agent address as dynamic and ensure the FlexSet s IP address is defined in the DNS server Manually define the DNS Server IP address in the FlexSet-IP or 5 Define the DNS IP address in the DHCP Server 5-36 Coral Voice Over IP Installation Manual

141 No Physical Link The FlexSet-IP 280S is not Check all wires, connections, and the connected to the network. switch/hub to determine if any wires or connectors are unplugged or damaged. No MAC Address MAC number is not registered in Contact your manufacturer representative the FlexSet-IP. IP Address not legal The Self IP address defined in the Request a valid IP address from the system FlexSet is invalid. administrator and enter it into the Self IP field on the FlexSet-IP 280S: > [SysDef] > IP Params > Static > Self IP Adr No Net Mask There is no Subnet Mask configured Enter the subnet mask into the Net Mask in the FlexSet-IP field on the FlexSet-IP 280S: > [SysDef] > IP Params > Static > Net Mask Static Addr Ambiguity: The Default Router IP address and Redefine the valid Self IP and Default Self IP & Router Self IP Address are both defined as Router Addresses on the FlexSet-IP 280S, the same address. Each should have ensuring the IP addresses do not match one a separate address. another. Searching for DHCP There is no response from the Ensure the DHCP Server is active on the server... DHCP Server network and all cables are connected. Searching for DNS There is no response from the DNS Ensure the DNS Server is active on the server... Server network and all cables are connected. Default Gateway IP The DHCP Server returned an Inform the system administrator that the Address not legal invalid IP address Default Router address configured in the DHCP Server is invalid. Domain Name is missing... There is no Domain Name configured in the FlexSet-IP Enter the Domain Name into the relevant field on the FlexSet-IP 280S: > [SysDef] > IP Params > Static > Domain Name or DNS Server Address is missing... There is no DNS Server defined in the FlexSet-IP Leave the Domain Name field empty and ensure that the Domain Name is defined in the DHCP Server Enter the DNS Server IP Address into the relevant field on the FlexSet-IP 280S: > [SysDef] > IP Params > Static > DNS IP Adr or Define the DNS IP Address as dynamic and ensure that the DNS IP address is defined in the DHCP Server FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-37

142 FlexSet-IP 280S Keyset Installation 5 Failure Messages During a Call Failure Message Problem Solution NO MEDIA CHANNEL NO SENTINEL RES WRONG ZONE SETUP CODEC MISMATCH In order to connect to the dialed number, the system requires an available Media Channel. Currently all IP Media Channels are engaged. Attempting to establish an additional call using this card displays the NO MEDIA CHANNEL message. The media channel resources will be freed once another user ends their conversation. In order to connect to the dialed number, the system requires available Coral Sentinel resources. Currently all Sentinel resources are engaged. The Sentinel resources are freed once another user ends a conversation. The FlexSet-IP is attempting to connect to a UGW in a zone in which is not configured. Each FlexSet-IP 280S operates a specific set of codecs which determine the compression rate at which the FlexSet-IP 280S communicates with the Coral. This message indicates that the Class of Service (COS) has not been defined correctly for this FlexSet. Hang up and try again later. Hang up and try again later. Configure the zone of the FlexSet-IP as the same zone used by the UGW to which you are attempting to connect (Route: IP,1). Update the COS definitions of the FlexSet-IP 280S to enable this compression rate (Route: COS,0 [92]) Coral Voice Over IP Installation Manual

143 12 Upgrading the FlexSet-IP 280S Software Downloading Software Versions from the TFTP server You may download updated FlexSet-IP 280S software versions from the TFTP Server provided that the manufacturer has uploaded the new software version to the local TFTP Server (see also Upgrading the UGW Software on page 3-43). Installation Environment Ensure the following are available: TFTP Server, located on a server on the same LAN as the FlexSet-IP. FlexSet-IP must be active. The FlexSet-IP does not need to be registered in the Coral (version FlexSet 1.11 and later). Upgrading the FlexSet-IP Software Version 1. Define the directory in which the FlexSet-IP software files are stored on the TFTP Server. 2. Using the Program Interface (PI), select [Route: 3, 7, 0, 1]. If the FlexSet-IP is registered in the Coral: 3. Select 0 (Dial Number). 4. Enter the dial number of the FlexSet-IP to be updated, or the range of dial numbers if several are to be updated at once. 5. Enter the desired upgrade start time and date. If you do not change the time, the upgrade will begin immediately. 6. Enter the TFTP Server IP Address. 7. Enter the software version file name. 8. To begin (or queue, if scheduled for a later time) the upgrade, select Yes. FlexSet-IP 280S Keyset Installation 5 Coral Voice Over IP Installation Manual 5-39

144 5 If the FlexSet-IP is NOT registered in the Coral: 3. Select 1 (IP Address). 4. Enter the IP address of the FlexSet-IP to be updated. The software update for an unregistered FlexSet-IP will always begin immediately. 5. Enter the TFTP Server IP Address. 6. Enter the software version file name. 7. To begin the upgrade, select Yes. Before downloading the file, the FlexSet-IP prepares the flash memory area to store the new version. The FlexSet-IP erases part of its flash memory and begins to receive the update file from the TFTP Server and programs into that flash memory. Upon successful completion of the file transfer, the FlexSet-IP performs a CRC (Cyclic Redundancy Check), to determine the validity of the file. In case of a failure the FlexSet-IP reboots with the previous software version. After successfully downloading the new software version, the FlexSet-IP 280S automatically reinitializes. The entire process takes approximately one minute when performed over a local LAN. The process may take longer when performed via the internet. Cancelling the Update 1. Using the Program Interface (PI), select [Route: 3, 7, 1, 1] 2. If the FlexSet-IP is registered in the Coral, select 0 (Dial Number). Enter the dial number of the FlexSet-IP for which you wish to cancel the software update. FlexSet-IP 280S Keyset Installation If the FlexSet-IP is not registered in the Coral, select 1 (IP Address). Enter the IP address of the FlexSet-IP for which you wish to cancel the software update Coral Voice Over IP Installation Manual

145 Viewing the current FlexSet-IP 280S Software Version 1. Press the MENU hard key. Depending on your FlexSet-IP version, one of the following options will be available: Either: 2. Press the [UsrDef] soft key. 3. Press the [Vers] soft key to display the FlexSet-IP 280S software version number. Or: 2. Press the [Tools] soft key. 3. Press to move to the next level. 4. Choose Diagnostics by scrolling within this level using the and buttons. 5. Press to select and move to the Software Version level. 6. Press again to display the FlexSet-IP 280S software version number. 5 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual 5-41

146 FlexSet-IP 280S Keyset Installation Coral Voice Over IP Installation Manual

147 6 Coral Teleport Telephony Gateway Installation 1 General Information The Coral Teleport range of Analog Telephony Gateways are cost-effective, cutting-edge technology solutions. These stand-alone analog VoIP Gateway subsystems provide superior voice technology enabling Single Line Telephones (SLT) and loop start analog trunks to connect to the Coral FlexiCom or Coral IPx through the IP world. The Coral Teleport is available in various sizes, enabling the system to be configured to meet requirements. The Coral Teleport is available in Foreign exchange Office (FXO) and Foreign exchange Station (FXS) versions. There are six Coral Teleport options available. These are: Coral Teleport Model FXS (SLT, fax, etc.) Number of Ports FXO (trunks) MP-102/FXS 2 - MP-104/FXS 4 - MP-104/FXO - 4 MP-108/FXS 8 - MP-108/FXO - 8 MP-124/FXS 24 - As these units have similar functionality (except for the number of channels and some minor features), they are referred to collectively as the Coral Teleport MP-1xx. Gateway Description Coral Teleport telephony gateways provide excellent voice quality and optimized packet voice streaming over IP networks, enabling voice, fax, and data traffic to be sent over the same IP network. The Coral Teleport gateways incorporate up to 24 analog ports for connection, either directly to an enterprise PBX (MP-104/108 FXO), or to phones and fax (MP-102/104/108/124 FXS), supporting up to 24 simultaneous VoIP calls per gateway. Additionally, the Coral Teleport is equipped with a 10/100 Base-T Ethernet interface for connection to the LAN/WAN. Coral Teleport gateways are best suited for small to medium-sized enterprises, branch offices or for residential telephony gateway solutions. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-1

148 6 Coral Teleport gateways enable users to make free local or international telephone/fax calls between distributed company offices, using their existing telephones/fax. These calls are routed over the existing IP Internet or Intranet corporate data networks ensuring that voice traffic takes the minimum of space on the data network. Coral Teleport gateways (shown in Figure 6-1, Figure 6-2, Figure 6-3 and Figure 6-4) are compact devices, designed to be installed either as a desktop unit (see Figure 6-13) or installed in a 19-inch rack (see Figure 6-10). Figure 6-1 Coral Teleport MP Data Control LAN Ready MP-102 VoIP Gateway C h a n n e l s Figure 6-2 Coral Teleport MP Data Control Lan 1 Ready MP-104 VoIP Gateway C h a n n e l s Coral Teleport Telephony Gateway Installation Figure 6-3 Coral Teleport MP-108 Figure 6-4 Coral Teleport MP C h a n n e l s Data Control Lan Ethernet Link Channels Ready MP-108 VoIP Gateway MP-124 VolP Gateway 6-2 Coral Voice Over IP Installation Manual

149 The Coral Teleport supports MGCP (Media Gateway Control Protocol), enabling the use of voice over packet solutions in environments where each enterprise or residential location is provided with a simple Media Gateway. This provides the enterprise with a telephone connection (e.g. RJ-11), and the ability to transmit voice and telephony signals over a packet network. The Media Gateways are controlled by the Coral UGW peripheral card (the Call Agent) that performs the routing of the calls. The Coral Teleport MP-102/104/108 FXS provides a single Power Fail port, connected to the unused pins with a relay to an analog line, even if the Coral Teleport is powered off (see page 6-13). Coral Teleport connections are shown in Figure 6-5: Coral Teleport Connections below. The VoIP system configuration is shown in Figure 2-1: VoIP Configuration in Section 2, Introduction. For peer-to-peer connections, see Figure 3-1: Connection Types Diagram in Section 3, UGW, UGW-E, PUGW. Figure 6-5 Connections Coral Teleport via UGW Interface LAN/WAN Coral Teleport (Analog FXO) Analog Trunks PSTN SLT SLT stations Coral Teleport (Analog FXS) Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-3

150 6 2 Unpacking Inspect for Damage 1. Inspect the shipping carton for evidence of physical damage or mishandling prior to opening. 2. Inspect all parts for damage. 3. Report any damage to the carrier immediately. 4. If it is necessary to make a damage claim for the carrier, do not move the shipping carton until it has been examined by a representative of the carrier. 5. Dispose of empty cartons in accord with local regulations. Shipping Container Contents The following items should be present in the shipping container containing the Coral Teleport: One Coral Teleport SLTs (FXS) MP-102/FXS MP-104/FXS MP-108/FXS MP-124/FXS Power cable Trunks (FXO) MP-104/FXO MP-108/FXO Power Fail Line splitter cable (MP-102/104/108 FXS versions only) Coral Teleport Telephony Gateway Installation 1 long metal bracket, 1 short metal bracket (MP-124/FXS versions use two short brackets) Packet of screws 1 Tadiran Telecom Coral Teleport Installation CD 1 AudioCodes Telephony Gateway Reference CD 6-4 Coral Voice Over IP Installation Manual

151 3 Coral Teleport MP-102/104/108 Description and Hardware Installation For Coral Teleport MP-124/FXS, see page 6-15 Figure 6-6 Coral Teleport MP-102/104/108 Front Panel LED Indicators Front Panel LED Indicators The Coral Teleport front panel LEDs indicate the Ethernet LAN status, Data (RTP) activity and state of the Coral Teleport MP-10x ports C h a n n e l s Data Control Lan Ready MP-108 VoIP Gateway Restart Button Functionality of the Coral Teleport MP-10x Front Panel Network LEDs is described in Table 6-1. Table 6-1 Function of Front Panel LED Indicators Label Type Color State Meaning Data Control LAN Ready Packet Status Control Link Ethernet Status Device Status Green Blinking Transmitting RTP packets Red Blinking Receiving RTP packets Blank No traffic Green Blinking Activity, when control messages sent/received in real time Red On No registration with Call Agent, no response from Call Agent/Gatekeeper Orange On No RT messages with Call Agent, but Call Agent is responding Green On Valid Connection to 10/100 Base-T hub/switch Red On Malfunction Green On Device powered, self test OK Orange Blinking Software loading/initialization Red On Malfunction Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-5

152 Coral Teleport Telephony Gateway Installation 6 Table 6-2 LEDs FXO Channel Functionality of the Coral Teleport MP-10x Front Panel Channel LEDs is described in the following table. Label Type Color State Meaning #1-2 #1-4 #1-8 channels Telephone Interface Green On Off-hook for FXO Green Blinking Ringing Red On Line malfunction Blank - Normal status Table 6-3 LEDs FXS Channel Label Type Color State Meaning #1-2 #1-4 #1-8 channels Telephone Interface Green On Ringing or off-hook Green Blinking Ringing Red On Line malfunction Blank - Normal status 6-6 Coral Voice Over IP Installation Manual

153 Rear Panel LED Indicators and Connectors Figure 6-7 Coral Teleport MP-102/FXS Rear Panel LED Indicators and Connectors Ground 10/100 Base-T RJ-45 port 9-pin Female RS-232 status port Not Used RS V - 1A 50-60Hz Eth FXS AC Power Input Connector 2 RJ-11 FXS ports Figure 6-8 Coral Teleport MP-104 Rear Panel LED Indicators and Connectors Ground 10/100 Base-T RJ-45 port 9-pin Female RS-232 status port Not Used RS V - 1A 50-60Hz Eth FXS - FXO Figure 6-9 Coral Teleport MP-108 Rear Panel LED Indicators and Connectors AC Power Input Connector V - 1A 50-60Hz Ground Eth 1 4 RJ-11 FXS or FXO ports 10/100 Base-T RJ-45 port 9-pin Female RS-232 status port Not Used RS FXS - FXO FXS - FXO Coral Teleport Telephony Gateway Installation AC Power Input Connector 8 RJ-11 FXS or FXO ports 6 Coral Voice Over IP Installation Manual 6-7

154 Coral Teleport Telephony Gateway Installation 6 Table 6-4 Meaning of Rear Panel LED Indicators Label Type Color State Meaning Eth-1 Ethernet Status Yellow On Ethernet port receiving data Red On Collision Table 6-5 Explanation of Rear Panel Connectors/ Switches Label Type Function Comment V ~ 1A 3-pin power inlet Grounding screw AC input Chassis Ground Connection Connection to AC power cord MUST be connected and securely fastened Eth 1 RJ-45 Ethernet 10/100 Shielded Base-T interface 1 to 8 RJ-11 8 FXS or FXO MP wire Loop Start interface ports 1 to 4 RJ-11 4 FXS or FXO MP wire Loop Start interface ports 1 to 2 RJ-11 2 FXS ports MP wire Loop Start interface RS-232 DB-9, DCE Status messages DCE connects to the PC s RS-232 COM port with a straight cable. NOT USED 6-8 Coral Voice Over IP Installation Manual

155 Rack Mounting (19 ) Figure 6-10 Coral Teleport MP-10x Rack Mounting The Coral Teleport MP-10x is installed into a standard 19-inch rack by the addition of the 2 brackets supplied (see Figure 6-10). Mount the Coral Teleport MP-10x in the following way: 1. Unscrew the two Phillips screws securing the right side of the Coral Teleport cover. (These screws are only needed if you intend to mount the Coral Teleport on the desktop in the future; if not, they may be discarded.) 2. Position the short bracket at the right-hand side of the Coral Teleport and carefully insert the peg into a convenient ventilation hole in the side of the Coral Teleport box. Fasten the bracket to the Coral Teleport using 2 longer screws (provided with the brackets), as shown in Figure 6-10 and Figure Figure 6-11 Coral Teleport MP-10x Right Side View Insert Peg Here 3. Unscrew the two Phillips screws securing the left side of the Coral Teleport cover. (These screws are only needed if you intend to mount the Coral Teleport on the desktop in the future; if not, they may be discarded). Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-9

156 6 4. Position the long bracket at the left-hand side of the Coral Teleport and fasten using 2 longer screws (provided with the brackets), as shown in Figure 6-10 and Figure Figure 6-12 Coral Teleport MP-10x Left Side View 5. Insert the Coral Teleport into the 19-inch rack and fasten the left-hand and right-hand brackets to the vertical tracks of the 19-inch rack, using standard 19-inch rack bolts (not provided). 6. To connect the cables see Cable Connections on page Desktop Mounting Figure 6-13 Coral Teleport MP-1xx Desktop Mounting C h a n n e l s Data Control Lan Ready MP-108 V o I P G a t e w a y Coral Teleport Telephony Gateway Installation The Coral Teleport is installed on a desk or shelf, without additional brackets, as shown above Coral Voice Over IP Installation Manual

157 Cable Connections The RJ-45 (Ethernet) and RJ-11 (POTS) pinouts and connectors are shown in Figure 6-14 and Figure 6-15, and pins are numbered from the left with the latching finger position at the bottom. Figure 6-14 RJ-45 Connector and Pinouts RJ-45 Ethernet Connector and Pinout Tx+ 2 - Tx- 3 - Rx+ 6 - Rx- 4, 5, 7, 8 not connected Figure 6-15 RJ-11 Connector and Pinouts RJ-11 FXO/FXS Connector and Pinout Not connected 2 - Tip 3 - Ring 4 - Not connected 1. When installing the Coral Teleport MP-102/104/108 FXS gateway, insert each of the 2-wire line cord RJ-11 connectors coming from the SLT phones, into the RJ-11 sockets at the rear of the gateway (see also Power Fail Port Installation (Coral Teleport MP-102/104/108 FXS only) on page When installing a Coral Teleport MP-104/108 FXO gateway, insert each of the 2-wire line cord RJ-11 connectors coming from the PSTN/PBX, into the RJ-11 sockets at the rear of the gateway. 2. Connect the RJ-45 connector of the 10/100 Base-T cable from the LAN/WAN, to the Eth 1 RJ-45 socket (on the rear of the Coral Teleport MP-10x). 3. It is recommended that you connect an electrically grounded cable (18AWG) to the Coral Teleport for added protection. Place the ground cable ring terminal over the Coral Teleport ground terminal, insert a serrated washer, and fasten it securely using a #6-32 x 3/8 UNC pan head Phillips, as shown in Figure Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-11

158 6 Figure 6-16 Grounding Coral Teleport Coral Teleport MP-124 Master Ground 1 2 To AC Power Source Ground Yellow/Green Ground Yellow/Green Coral Teleport MP-108 To AC Power Source Ground Yellow/Green Coral Teleport MP-104 Ground Yellow/Green Coral Teleport Telephony Gateway Installation 4. Connect the free end of the grounded cable to the master ground. 5. Connect the Coral Teleport to the correct AC power source. Building Entrance Ground 6-12 Coral Voice Over IP Installation Manual

159 Power Fail Port Installation (Coral Teleport MP-102/104/108 FXS only) The Power Fail (PF) line feature provides a predesignated SLT with connection to any PSTN or PBX FXS port when a power-down condition exists and/or when the LAN fails, as defined in the ini file ( ini File Structure on page 6-32). Each Coral Teleport provides one (1) port with PF transfer. The phone that is connected to Coral Teleport on pins #2 and #3 of the PF port, is wired to the PSTN or PBX FXS wires on pins #1 and #4 of the PF port on the same connector (using the Power Fail Line cable provided), as shown in Figure 6-17, Figure 6-18 and Figure Therefore, when the power outage or LAN failure occurs, the SLT station user can use the phone even when the Coral Teleport is not powered-on. When the power is restored, an active call via the Power Fail line is maintained throughout the length of the call. After the call ends, new calls are routed via the restored Coral Teleport in the standard way. Figure 6-17 MP-102 Power Fail Line Connections A B A B A B PSTN Figure 6-18 MP-104 Power Fail Line Connections A B A B A PSTN B Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-13

160 6 Figure 6-19 MP-108 Power Fail Line Connections A B A B A B PSTN Install the Power Fail Line in the following manner: 1. Connect the Power Fail line splitter cable to the PF port (see Table 6-6). 2. Connect the RJ-11 cable of the SLT device to the jack labeled A of the Power Fail line splitter cable. 3. Connect the RJ-11 cable of the PSTN trunk line or PBX station line to the jack labeled B of the Power Fail line splitter cable. Coral Teleport Telephony Gateway Installation Table 6-6 Ports Power Fail Figure 6-20 Power Fail Port Pinout for MP-102/FXS Port 2 and MP104/108 FXS Port 4 Model PF Port Number of PF Ports MP-102/FXS 2 1 MP-104/FXS 4 1 MP-108/FXS 4 1 MP-124/FXS n/a Tip (PF PSTN) 2 - Tip (SLT Station) 3 - Ring (SLT Station) 4 - Ring (PF PSTN) 6-14 Coral Voice Over IP Installation Manual

161 4 Coral Teleport MP-124/FXS Description and Hardware Installation For Coral Teleport MP-10x, see page 6-5 Front Panel LED Indicators The Coral Teleport front panel LEDs indicate the Ethernet LAN status, Data (RTP) activity and state of the Coral Teleport MP-124/FXS ports. Figure 6-21 Coral Teleport MP-124 Front Panel LED Indicators Channels Ethernet Link C o ntro l R ea dy Data Link MP-124 VolPGateway 6 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual 6-15

162 6 Functionality of the Coral Teleport MP-124/FXS Front Panel Network LEDs is described in Table 6-7. Table 6-7 Function of Front Panel LED Indicators Label Type Color State Meaning Channel s #1-24 Data Control LAN Ready Tel Port Green On Off-hook/Ringing Tel Status Red On Line malfunction Blank Normal status Green Blinking Transmitting RTP packets Packet Status Red Blinking Receiving RTP packets Blank No traffic Green Blinking Currently not implemented Control Link Red On Currently not implemented Orange On Currently not implemented Ethernet Status Device Status Green On Valid connection to 10/100 Base-T hub/switch Red On Malfunction Green On Device powered, self test OK Orange Blinking Software loading/ initialization Red On Malfunction Rear LED Indicators/Connectors Figure 6-22 Coral Teleport MP-124 Rear Panel LED Indicators and Connectors Ground Status indicators Data Control Ready LAN status indicators Red Green Red Green Coral Teleport Telephony Gateway Installation AC Power Input Connector 50-pin Female Champ Connector (Analog Lines) 1-24 Telephone Status Indicators 9-Pin Female RS-232 Status Port (Not Used) 1 2 Ethernet Network Interface 6-16 Coral Voice Over IP Installation Manual

163 Table 6-8 Function of Rear Panel LED Indicators Label Type Color State Meaning Data Control Ready Eth 1 Eth 2 Packet Status Control Link Ethernet Status Ethernet Status Green Blinking Transmitting RTP packets Red Blinking Receiving RTP packets Blank - No traffic Green On Currently not implemented Red Blinking Currently not implemented Orange On Currently not implemented Green On Device powered, self test OK Orange Blinking Software loading/initialization Red On Malfunction Green On Valid Connection to 10/100 Base-T hub/switch Red On Malfunction Green On Valid Connection to 10/100 Base-T hub/switch Red On Malfunction Table 6-9 Function of Rear Panel Connectors/Switches Label Type Function Comment V ~50-60Hz 1A Analog lines 1to24 3-pin power inlet Grounding screw 50 pin Champ connection AC input Chassis Ground Connection Eth 1 RJ-45 Ethernet 10/100 Base-T Interface Eth 2 RJ-45 Ethernet 10/100 Base-T Interface Connection to AC power cord MUST be connected and securely fastened 24 FXS ports 2-wire Loop Start interface Shielded port to Ethernet LAN. This is the default port. Shielded port to Ethernet LAN. The port is not in use for current release. RS-232 DB-9, DCE Status messages DCE connects to PC s RS-232 COM port with a straight cable The DIP switch located on the Coral Teleport MP-124/FXS rear panel is not functional and should not be used. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-17

164 Cable Connections The 50-pin Champ (industry standard, 66-type punch block) connector mounted on the rear of the Coral Teleport MP-124/FXS is wired according to the pinout in Table 6-10, Figure 6-23 and Figure Coral Teleport Telephony Gateway Installation 6 Table Pin Champ Connector Pin Allocation Pin Color Phone Channel 1 Bl/Wh 26 Wh/Bl 2 Or/Wh 27 Wh/Or 3 Gn/Wh 28 Wh/Gn 4 Br/Wh 29 Wh/Br 5 Sl/Wh 30 Wh/Sl 6 Bl/Rd 31 Rd/Bl 7 Or/Rd 32 Rd/Or 8 Gn/Rd 33 Rd/Gn 9 Br/Rd 34 Rd/Br 10 Sl/Rd 35 Rd/Sl 11 Bl/Bk 36 Bk/Bl 12 Or/Bk 37 Bk/Or 13 Gn/Bk 38 Bk/Gn 14 Br/Bk 39 Bk/Br 15 Sl/Bk 40 Bk/Sl 16 Bl/Yw 41 Yw/Bl 17 Or/Yw 42 Yw/Or 18 Gn/Yw 43 Yw/Gn 19 Br/Yw 44 Yw/Br 20 Sl/Yw 45 Yw/Sl 21 Bl/Vi 46 Vi/Bl 22 Or/Vi 47 Vi/Or 23 Gn/Vi 48 Vi/Gn 24 Br/Vi 49 Vi/Br 25 Sl/Vi 50 Vi/Sl Not used 6-18 Coral Voice Over IP Installation Manual

165 The cable-mounted 50-pin Champ connector, supporting the 24 2-wire phone lines, must be wired identically. Figure 6-23 Coral Teleport MP-124/FXS and MDF adapter Type 66 Figure 6-24 Connector 50 Pin Champ Wht/Blu Pairs 1-8 Pair 25 6 Coral Teleport Telephony Gateway Installation Red/Grn Red/Brn Pairs 9-16 Ylw/Blu Ylw/Org Pairs Vio/Brn 1/26 2/27 3/28 4/29 5/30 6/31 7/32 8/33 9/34 10/35 11/36 12/37 13/38 14/39 15/40 16/41 17/42 18/43 19/44 20/45 21/46 22/47 23/48 24/49 25/50 White/blue White/orange White/green White/brown White/slate Red/blue Red/orange Red/green Red/brown Red/slate Black/blue Black/orange Black/green Black/brown Black/slate Yellow/blue Yellow/orange Yellow/green Yellow/brown Yellow/slate Violet/blue Violet/orange Violet/green Violet/brown Violet/slate Pin numbers Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Channel 6 Channel 7 Channel 8 Channel 9 Channel 10 Channel 11 Channel 12 Channel 13 Channel 14 Channel 15 Channel 16 Channel 17 Channel 18 Channel 19 Channel 20 Channel 21 Channel 22 Channel 23 Channel 24 Not Used Coral Voice Over IP Installation Manual 6-19

166 Coral Teleport Telephony Gateway Installation 6 The RJ-45 (Ethernet) and RJ-11 (POTS) pinouts and connectors are shown in Figure 6-25 and Figure Pins are numbered from the left with the latching finger position at the bottom. Figure 6-25 RJ-45 Connector and Pinouts RJ-45 Ethernet Connector and Pinout Tx+ 2 - Tx- 3 - Rx+ 6 - Rx- 4, 5, 7, 8 not connected Figure 6-26 RJ-11 Connector and Pinouts RJ-11 FXS Connector and Pinout Not connected 2 - Tip 3 - Ring 4 - Not connected 6-20 Coral Voice Over IP Installation Manual

167 MDF Adaptor To connect 24, 2-wire lines into the Coral Teleport MP-124/FXS, a Main Distribution Frame (MDF) Adaptor Block should be used as shown in Figure This converts the standard RJ-11 phone line into a plain pair of wires that are terminated within a 50-pin Champ connector. Figure 6-27 Coral Teleport MP-124/FXS and MDF adapter FRONT INPUT 24 2-wire lines with RJ-11 connectors 19-inch Rack Rear View 24 line MDF adapter block AC power cord REAR OUTPUT 24 wire pairs in Octopus cable 50-pin male Champ connector Primary LAN cable to Eth 1 Back-up LAN cable to Eth 2 Grounding cable MP-124 rear view RS-232 cable As input (on the front of the 19-inch rack), the Adaptor Block takes in 24 2-wire lines with standard RJ-11 connectors. As output (on the rear of the 19-inch rack), the Adaptor Block provides 24 wire pairs, which should terminate as a single 50-pin male Champ connector. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-21

168 Connecting Coral Teleport MP-124 to MDF If Connecting to MDF Adapter Block: 1. Insert each of the RJ-11 connectors on the 2-wire line cords of the POTS phones into the RJ-11 sockets on the front of the MDF Adaptor Block (as shown in Figure 6-27). Up to 3,000 m (10,000 feet) of 24 AWG line cord can be used to connect telephones. 2. Attach one pair of wires from a 25-pair Octopus cable to each of the sockets on the rear of the MDF Adaptor Block. 3. Connect the wire-pairs at the other end of the Octopus cable to a male 50-pin Champ connector. The pinout must be that shown in Table If Connecting to MDF Type 66: 1. Determine the route of I/O cables from the MDF to the connector at the rear of the Coral Teleport. Measure the longest distance from the Champ connector on the Coral Teleport to the corresponding cable punch block on the MDF. 2. Fabricate a cable of the length determined above with a male 25 pair connector on one end, for the Champ connector on the Coral Teleport. Carefully route the connector end of the cable through the right cable entry point at the top or bottom of the cabinet, threading the cable through the guide rings along the right side of the backplane to each I/O connector. 3. Route the other end of the cable to the appropriate cable punch block on the MDF. All MDF Types Continue Here: 4. Insert and fasten this 50-pin connector into the female 50-pin Champ connector mounted at the rear of the Coral Teleport MP-124/FXS and labeled Analog Lines Coral Teleport Telephony Gateway Installation 6 5. Insert the RJ-45 connector of the 10/100 Base-T cable into the RJ-45 connector mounted at the rear of the Coral Teleport MP-124/FXS and labeled Eth 1, connecting the other end to the LAN. 6. It is recommended that you connect a grounding cable to the Coral Teleport for added protection. Connect an electrically grounded cable (18AWG) to the chassis ground screw on the rear of the Coral Teleport. Fasten it securely using a #6-32 x 3/8 UNC pan head Phillips, as shown in Figure Connect the free end of the grounded cable to the master ground. 8. Connect the electric power cord (supplied), into the power socket mounted at the rear of the Coral Teleport MP-124/FXS labeled V ~ 50-60Hz 2A, connecting the other end to a power outlet. 9. Observe the front panel LEDs to determine the functioning of the Coral Teleport MP-124/FXS Coral Voice Over IP Installation Manual

169 Figure 6-28 Grounding Coral Teleport Coral Teleport MP-124 Master Ground 1 2 To AC Power Source Ground Yellow/Green Ground Yellow/Green Coral Teleport MP-108 To AC Power Source Ground Yellow/Green Coral Teleport MP-104 Ground Yellow/Green The Channel LEDs indicate that each of the telephones connected to the rear 50-pin connector are in one of the following states: Ringing or in the Off Hook position Green Normal operation Blank Not functioning Red The functions of all LEDs of the MP-124 are shown in Table 6-7 on page Building Entrance Ground Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-23

170 6 Rack Mounting (19 ) Figure 6-29 MP-124/FXS with 19-inch Rack Mounting Ears The Coral Teleport MP-124/FXS gateway is supplied with brackets fitted to each side of the enclosure so that the Coral Teleport can be easily installed in the 19-inch rack. Mount the Coral Teleport MP-124/FXS in the following way: 1. Unscrew the three Phillips screws securing the right side of the Coral Teleport cover. (These screws are only needed if you intend to mount the Coral Teleport on the desktop in the future; if not, they may be discarded.) 2. Position the right-hand bracket in the correct position at the right-hand side of the Coral Teleport and carefully insert and fasten three longer screws (provided with the brackets) through the holes into the Coral Teleport, as shown in Figure Tighten until snug. Figure 6-30 Coral Teleport MP-124 Right Side View Coral Teleport Telephony Gateway Installation Insert Screws Here 3. Unscrew the two Phillips screws securing the left side of the Coral Teleport cover. (These screws are only needed if you intend to mount the Coral Teleport on the desktop in the future; if not, they may be discarded). 4. Position the left-hand bracket in the correct position at the left-hand side of the Coral Teleport and carefully insert and fasten three longer screws (provided with the brackets) through the holes into the Coral Teleport, as shown in Figure Tighten until snug Coral Voice Over IP Installation Manual

171 Figure 6-31 Coral Teleport MP-124 Left Side View 5. Insert the Coral Teleport MP-124/FXS into the 19-inch rack, adjust it to the correct position and use two standard rack-screws (not supplied) to secure each of the two brackets to the rack frame. 6 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual 6-25

172 Coral Teleport Telephony Gateway Installation 6 5 Software Installation BootP, TFTP Servers The Coral Teleport MP-1xx implements BootP and TFTP protocols for initialization and software download. Each time the Coral Teleport MP-1xx is powered-on or reset, it performs the standard BootP procedure. Usually, the application software already resides in the Coral Teleport flash memory, so there is no need to use the BootP or TFTP procedure. The download need only be used at first initialization, to change the Coral Teleport configuration or for new software upgrades. When working from flash, the programmed IP address, boot file, ini file, coefficient file and tones file are used. The Bootstrap Protocol enables network administrators to manage the configuration of the Coral Teleport from a central configuration server - BootP/DHCP server. Downloading of the image file by the Coral Teleport is performed using Trivial File Transfer Protocol (TFTP). Although DHCP and BootP servers are similar in operation, the DHCP server includes some differences that prevent its operation with BootP clients. However, many DHCP servers, such as Windows NT DHCP server, are backward compatible with BootP protocol and can be used for Coral Teleport MP-1xx configuration Coral Voice Over IP Installation Manual

173 Coral Teleport MP-1xx First-Time Initialization When initializing the Coral Teleport for the first time, the technician should use the following procedure: 1. Prepare a PC or laptop as a BootP Server using the software provided on the Installation CD. Ensure all the relevant information is entered in the BootP Server, such as IP Address, Net Mask, etc. 2. The following files (located on the installation CD) should be installed on the BootP Server at first initialization: boot file Select the boot file (.cmp extension) that corresponds to your Coral Teleport model (i.e. MP10x or MP124). ini file Select the ini file (.ini extension) that corresponds to your Coral Teleport type (i.e. FXO or FXS). Before installing the ini file, you must configure the file as documented on page tones file Select the tones file (.dat extension) that corresponds to your country/location (e.g. USA, Israel, etc.) and that corresponds to your Coral Teleport type (FXO or FXS). coefficient file Select the relevant coefficient file (.dat extension) according to the following table: Teleport Version Coefficient File MP-102/FXS MP-104/FXS MP-108/FXS MP-124/FXS (Revision A and C) MP-124/FXS (Revision B) MP-104/FXO MP-108/FXO The version is indicated by a label on the underside of the Coral Teleport, as follows:. Version A is displayed as MP124A/FXS/AC; Version B is displayed as MP124B/FXS/AC; and Version C is displayed as MP124C/FXS/AC. Configure the BootP Server to burn the boot file permanently into the Coral Teleport flash memory on the first installation by adding the suffix -fb preceded by a space, to the command line string. Example: ramxxx.cmp -fb to burn flash memory. MP1xx12_1_fxs.dat MP124B10-1-fxs.dat MP1xx12_1_fxo.dat Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-27

174 6 This Command Line Switch can only be added in the BootP file name location. The actual file name remains (e.g., ramxxx.cmp) and does not change. 3. Ensure that the Coral Teleport is not connected to the LAN, and that the power is not connected. 4. Connect the Coral Teleport to the laptop computer containing the BootP server, via the Eth-1 RJ-45 connection using a cross cable. The cables should be wired as shown in Figure 6-32 below. Figure 6-32 Cross Cable Pin Connections 1 - Tx (+) 2 - Tx (-) 3 - Rx(+) 4 - not used 5 - not used 6 - Rx (-) 7 - not used 8 - not used Tx (+) - 1 Tx (-) - 2 Rx (+) - 3 not used - 4 not used - 5 Rx (-) - 6 not used - 7 not used - 8 A cross cable is used only when connecting directly to a BootP server PC or laptop. When connecting via a hub/switch, a regular cable is used. 5. Connect the electric power cord to initialize the Coral Teleport for the first time. Coral Teleport Telephony Gateway Installation During the start-up procedure, the Coral Teleport attempts to communicate with the BootP server. After self-testing, the Ready LED turns to Green. Any malfunction causes the Ready LED to change to Red. Refer to Figure 6-33 for the flow chart illustrating Coral Teleport Initialization Procedure Coral Voice Over IP Installation Manual

175 Figure 6-33 Coral Teleport Initialization Procedure RESET NO BootP Server? YES Use Default Network Parameters Update Network Parameters NO Boot File Name? YES Run Software from FLASH Run Software from FLASH TFTP Download of Software Image File Store file in FLASH NO INI File Name in BootP? YES Use previously stored INI file/default parameters and configuration files RUN APPLICATION TFTP Download of INI File TFTP Download Configuration files if required in INI file Update & Store INI file parameters & configuration files Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-29

176 Coral Teleport MP-1xx Standard Power-Up Procedure After the Coral Teleport has been initialized for the first time, the application software is stored in the integral flash memory. In subsequent operations, the full BootP procedure is no longer required, and all initial parameters are retrieved from the MP-1xx non-volatile memory. In this case, the Coral Teleport MP-1xx only performs the BootP procedure to initialize its operational parameters such as IP address and subnet mask. However, the BootP Server may be used for regular file maintenance, enabling the user to download updated files and configuration parameters. Upgrade the software in the following way: 1. Ensure that the Coral Teleport is connected to the LAN via a parallel cable. A parallel cable is used only when connecting to a BootP server over the LAN. When connecting directly to a local PC or laptop, a cross cable is used. 2. Place some or all of the following files on the BootP Server located on the LAN in order to update the Coral Teleport: boot file ini file If the ini file is always installed on the BootP server located on-site, the web password will be reset with every powerup or reset. In such a case, configure the RESETWEBPASSWORD parameter in the ini file as a remark by placing a semi-colon (;) before it (i.e. ;RESETWEBPASSWORD). Coral Teleport Telephony Gateway Installation 6 tones file (according to country) coefficient file You may configure the BootP Server to burn the boot file permanently into the Coral Teleport flash memory. This process takes an extra couple of minutes. If you do not burn the boot file to the flash memory, the file will be wiped from the flash memory after power-down or reset and the previous version will be used. Example Use: ramxxx.cmp -fb to burn flash memory. 3. Ensure all the relevant information is entered in the BootP Server, such as IP Address, Net Mask, etc. 4. Power-up the Coral Teleport, or Reset the Coral Teleport by using a sharp object such as a paperclip to depress the reset button (shown in Figure 6-21) or from the embedded web server (see Reset on page 6-43.) The Coral Teleport now boots up and begins the initialization procedure Coral Voice Over IP Installation Manual

177 During start-up procedure, the Coral Teleport attempts to communicate with the BootP server (usually located on the LAN), as shown in Figure If the BootP server is not found, the Coral Teleport starts working from its internal flash memory. The start-up procedure takes about 10 seconds (if the boot file is configured to burn to the flash, the process takes a couple of minutes). After self-testing, the Ready LED turns to green. Any malfunction causes the Ready LED to change to red. BootP and TFTP Server Configuration Tool The manufacturer-provided Server Configuration Tool provides an easy way to configure the Coral Teleport. Similar to third party BootP/TFTP servers but with added functionality, the BootP/TFTP Server Configuration Tool can be installed on Windows 98/NT/2000/XP. With the BootP/TFTP Server Configuration Tool, it is possible to install a TFTP server on a different host. Starting from software version 3.5, the server enables remote reset of the Coral Teleport to trigger the initialization procedure (BootP & TFTP). Refer to Appendix A in the AudioCodes Software Utilities Manual, Document # LTRT Microsoft DHCP/BootP Server If the organization currently uses the Microsoft DHCP server, it can be used to provide an IP address and other necessary information to the Coral Teleport. Alternatively, any other third party BootP server can be used. To configure the Microsoft Windows NT DHCP Server to assign IP address information to BootP clients, add a reservation for each BootP client. For information on how to add a reservation, view the Managing Client Reservations Help topic in DHCP Manager. The reservation builds an association between the Media Access Control (MAC) address (12 digits, printed on a label on the Coral Teleport and on the packaging) and the IP address. Windows NT Server provides the IP address based on the Coral Teleport MAC address in the BootP request frame. To configure the Microsoft Windows NT DHCP server to provide boot file information to BootP clients, edit the BootP Table in DHCP Manager. The BootP Table is located in the Server Properties dialog box that can be accessed from the Server menu. For information on editing the BootP Table, view the BootP Table Help topic in DHCP Manager. Third Party TFTP & BootP Servers Third party TFTP and BootP servers are commercially available. For details, refer to Appendix C (BootP Server Installation and Configuration), and Appendix D (TFTP Server Installation and Configuration) in the AudioCodes Software Utilities Manual, Document # LTRT Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-31

178 6 ini File Structure The ini file can contain any number of parameters. The parameters are divided into groups by their functionality. An example of the ini file is shown below. ;===================== ;FXS INI file (USA) ;===================== [GENERAL] ;===== Use these 2 lines when working WITHOUT DNS ===== CallAgentIP = RedundantAgentIP = ;===== Use these 4 lines when working WITH DNS ===== ;DNSPriServerIP = ;DNSSecServerIP = ;CallAgentDomainName = 'ugw.ttbs.com' ;RedundantCallAgentName = 'ugw.ttbs.com' ;MGCP CA port CallAgentPort = 2727 RedundantAgentPort = 2727 ;RTP base port BaseUDPPort = FlashHookPeriod = 800 ;0-lifeline activated by power off, 1-power down and/or LAN failure LIFELINETYPE = 1 ;WEB RESETWEBPASSWORD ;DISABLEWEBCONFIG = 1 ;DISABLEWEBTASK = 1 ;EnableSyslog = 1 ;SyslogServerIP = Coral Teleport Telephony Gateway Installation [Files] ;Tones File CALLPROGRESSTONESFILENAME = 'CpTonesCoralUsa.dat' BURNCALLPROGRESSTONESFILE = 1 ;Call waiting ring back file VOICEPROMPTSFILENAME = 'CallWaiting_RingBackTone.dat' BURNVOICEPROMPTSFILE = 1 ;FXS line characteristics parameters FXSLOOPCHARACTERISTICSFILENAME = 'MP1xx10-1-fxs.dat' BURNCOEFFILE = 1 [BootP]... ;============================================================ [NAT]... [MGCP]... [RING's]... [Channel Params] Coral Voice Over IP Installation Manual

179 Parameter values listed under the GENERAL (IP addresses and ports, general parameters) and the FILES (tones and coefficient file names) headings should be edited as necessary before installing on BootP server. If there is no Redundant Call Agent, place a semi-colon (;) before the RedundantAgentIP and RedundantAgentPort parameters and they will be ignored. If working without a DNS server, place a semi-colon before each of the four lines relevant for DNS servers. If working with a DNS server, place a semi-colon before each of the two lines relevant for non-dns server environments. If you wish to work with static IP addresses, set the DHCPEnable parameter under the BootP headings to 0 (default is 1). The IP addresses will not be changed after reset. When configuring the ini file for Coral Teleport MP-102/FXS models, the BaseUDPPort parameter should be defined as 20 less than the RTP Base Port. For example if the RTP base port defined in the Coral is 16400, the BaseUDPPort should be defined as in the MP-102 ini file. It is recommended that other parameters are not edited. The exact name of the coefficient file and tones file must be written in the appropriate place in the ini file, otherwise these files will not be written to the flash. The ini File Structure Rules Lines beginning with a semi-colon ';' (as the first character) are considered remarks and are thus ignored. Do not place a semi-colon at the end of a line. Each command must begin on a new line. Number of spaces before and after = is not relevant. If there is a syntax error in the parameter name, the value is ignored. Syntax errors in the parameter value field can cause unexpected errors (because parameters may be set to the wrong values). Sub-section names are optional. The values of String parameters, for example VoicePromptsFileName, should be placed between two inverted commas (' '). The parameter field is not case sensitive. Parameter values should be entered only in decimal format, except for the Call Agent IP address. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-33

180 Coral Teleport Telephony Gateway Installation 6 Call Progress Tones & Distinctive Ringing The Call Progress Tones Configuration and Distinctive Ringing file consists of 2 parts. The first part contains the definitions of the Call Progress Tones to be detected/generated by the Coral Teleport. The second part contains the configuration of the Distinctive Ringing patterns to be generated by the Coral Teleport. It is strongly recommended that the configuration file supplied by the manufacturer is used. The Call Progress Tones and Distinctive Ringing Configuration file used by the Coral Teleport is a binary file (with the extension.dat). To download the Call Progress Tones and Distinctive Ringing Configuration file to the Coral Teleport, a correct definition should be used in the ini file, as described in ini File Structure on page Coral Voice Over IP Installation Manual

181 The coeff.dat Configuration File The coeff.dat configuration file provides best termination and transmission quality adaptation for different line types. The file consists of a set of parameters for the signal processor of the loop interface devices. This parameter set provides control of the following AC and DC interface parameters: DC characteristics (V / I curve and max current) AC impedance matching Transmit gain Receive gain Hybrid balance Frequency response in transmit and receive direction Hook Thresholds (FXS only) Ringing detection parameters Metering parameters This means, for example, that changing impedance matching or hybrid balance requires no hardware modifications, so that a single device is able to meet requirements for different markets. The digital nature of the filters and gain stages also ensures high reliability, no drifts (over temperature or time), and simple variations between different line types. The dat configuration file is produced by the manufacturer for each market after comprehensive performance analysis and testing, and can be modified on request. The current file supports US line type of 600 ohm AC impedance (and for FXS, 40 V RMS ringing voltage for REN = 2). 6 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual 6-35

182 6 PI Database Programming Define the following parameters in the PI. Telephony GW (Route IP,2) Name Define the name of the Coral Teleport you wish to configure. Type Define the Coral Teleport type. Zone Define the zone to which this Coral Teleport belongs (0-7). MAC Enter the MAC identification number of the Coral Teleport. This is printed on a label attached to the underside of the Coral Teleport. Delta time from GMT (HH:MM) Define the time difference of the Coral Teleport in relation to GMT. Numbering Plan (Route: NPL, 0, 2) FROM NEW DIAL # Enter the first new dial number of the range that is to be added. Coral Teleport Telephony Gateway Installation 6 TO NEW DIAL # Enter the last new dial number of the range that is to be added. NUMBERS ALREADY DEFINED? Enter Y to assign previously defined dial numbers to the Coral Teleport. (You may also assign additional dial numbers that have not been pre-defined.) Enter No to assign the first dial number to a port, feature or group which currently has no assigned dial number. CHOOSE TYPE If defining a Coral Teleport FXS model, select 42 (IP_SLT). If defining a Coral Teleport FXO model, select 43 (IP_LGS). ENTER (INDEX. CKT) Enter the Coral Teleport index and Port number. For example: (1,2) Coral Voice Over IP Installation Manual

183 The following SLT parameter definition is relevant for Coral Teleport FXS ports only SLT Definition (Route: SLT) TYPE Set this parameter to rotary (pulse dial), even for DTMF SLT phones. IP_FAX_ENABLED [Y/N] If this SLT is able to send or receive fax calls, set this parameter to Yes (default: No). IP_MODEM_ENABLED [Y/N] If this SLT is able to send or receive modem calls, set this parameter to Yes (default: No). The following Trunk parameter definition is relevant for Coral Teleport FXO ports only General Trunk Definitions (Route: TRK,0) TYPE Set this parameter to rotary (pulse dial), even for DTMF trunks. 6 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual 6-37

184 7 Coral Teleport Configuration and Monitoring Overview The Coral Teleport contains an Embedded Web Server to be used both for device configuration and for run-time monitoring. This feature enables users equipped with no more than a standard web browser to perform configuration and monitoring operations that in the past required the use of either an SNMP management station or the use of a proprietary executable written over the VoPLib API. The embedded web server enables you to access the entire database available on the Coral Teleport, therefore enabling management support capabilities via an easy-to-use interface. Specifically, you can employ this facility to set up the device configuration parameters needed to configure the device. You also have the option to reset the device from the web browser in order to apply the new set of parameters. Access to the embedded web server is controlled by protection and security mechanisms as described below. Using the Embedded Web Server for Fast Track Installation The embedded web server enables you to download and install the files required for operation of the Coral Teleport, without the need to use a BootP server (see page 6-44, Software Update). Before using your web browser to access the Coral Teleport s embedded web server, change your PC s IP address and subnet mask to correspond with the Teleport s factory default IP address and subnet mask: Default IP Address (FXS) Default IP Address (FXO) Coral Teleport Telephony Gateway Installation 6 Default Subnet Mask Password Control The embedded web server is protected by a unique username-password combination. The first time the browser accesses the web server, you are prompted to provide your username and password to obtain access. Subsequent requests are automatically negotiated by the browser, so that you do not need to re-enter the username-password for each request, but the request is still authenticated. An additional level of protection is obtained by a restriction that no more than three IP addresses can access the embedded web server concurrently. With this approach, a fourth user is informed that the server is busy, even if the correct username-password was provided. The Embedded Web Server Username-Password The default username-password for all devices is: 6-38 Coral Voice Over IP Installation Manual

185 Username = Admin Password = Admin You can change the web password by clicking Change Password and following the pop-up window directives. The password can be a maximum of 6 characters long. The new password is active only after restarting the device using the reset button of the embedded web server. Otherwise, the old password is still active. You can reset the web password (to the default values) using an ini file parameter called RESETWEBPASSWORD. The web password is automatically the default password. If the BootP server contains an ini file containing this parameter, the password will be automatically updated. Therefore, if you do not wish to reset the password at reboot, place a semi-colon before the RESETWEBPASSWORD parameter in the ini file. Authentication Method The embedded web server uses the Basic authentication method that HTTP protocol supports. The Basic method encodes (by the browser) the username-password using the Base64 encoding scheme and sends it over the network to the server, which decodes it and compares it with the known username-password. All browsers support the Basic method. This method provides some protection in that another browser user cannot access the secured pages unless it provides the username-password. The username-password is decoded so that it cannot be monitored using a packet sniffer. Web Configuration The embedded web server can be configured using ini file parameters. Read-only Mode The embedded web server can be initialized in read-only mode by setting the DISABLEWEBCONFIG ini file parameter (the default state is read-write mode). In this mode, all the web pages are presented in read-only mode. Selecting this mode disables the capability to modify the configuration data. In addition, access to the Change Password page and to the reset page is barred. When the device is controlled through PCI, the embedded web server will always be in read-only mode. Disable/Enable Embedded Web Server You can disable the embedded web server task, thus denying access to the device through HTTP protocol. To disable the web task, use an ini file parameter called DISABLEWEBTASK. The default is web task enabled. When the device is controlled through PCI, the embedded web server is always activated. You cannot disable the task in PCI mode. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-39

186 Coral Teleport Telephony Gateway Installation 6 Using the Embedded Web Server This section explains how to use the embedded web server. Once the initial IP address has been set to the device, it is possible to connect with the web-based configuration application stored integrally. To access this web application, invoke any standard web-browsing application such as Microsoft Internet Explorer, Netscape Navigator, etc., and specify the IP address of the device in the address field. The Embedded Web Server screen appears. After entering the default User name (Admin) and the Password (Admin) for the first time (see Figure 6-34), the user is requested to enter the new User Name and Password. Figure 6-34 Server Login Embedded Web After logging in, you may access any of the available features, as explained on the following pages Coral Voice Over IP Installation Manual

187 Quick Setup The Quick Setup page is accessed by clicking the Quick Setup icon on the left of the page. Figure 6-35 Quick Setup The Quick Setup page is used to enter basic configuration parameters for the Coral Teleport. From here you may configure or edit the IP Address, Subnet Mask, etc. It is strongly recommended that you do not edit the following fields, as these are correctly configured to operate with Coral parameters and protocols: Control Protocol Type Call Agent Port Endpoint Name Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-41

188 6 Advanced Configuration The Advanced Configuration page is accessed by clicking the Advanced Configuration icon on the left of the page. Figure 6-36 Configuration Advanced Coral Teleport Telephony Gateway Installation The Advanced Configuration page is split into five separate sections: Protocol Management - enables configuration of the communication protocol (MGCP) parameters. Network Settings - enables configuration of relevant network settings Channel Settings - enables configuration of the communication parameters (voice, fax, etc.) Configuration File - enables you to upload the ini file directly to the Coral Teleport. Regional Settings - enables you to upload the tones file and coefficient file directly to the Coral Teleport. These sections cover all aspects of the Coral Teleport s operation. Editing some parameters may drastically affect the operation of the Coral Teleport. Table 6-11 details certain parameters that should only be edited by a qualified technician Coral Voice Over IP Installation Manual

189 Table 6-11 Advanced Configuration Settings Table Field Comment Protocol Management Network Settings Call Agent Port These two parameters values must be the Redundant Port same (either 2427 or 2727) Communication Layer Do not edit Timeout PacketCable Support Do not edit Profile Do not edit Endpoint Name Do not edit LAN Configuration Do not edit Logging Settings Edit if required for debugging purposes RTP Base UDP Port Either 3,000 or 16,400 Ethernet Ports Information Do not edit Status The Channels Status page shows the active status of all 2, 4, 8 or 24 (according to model) analog FXS or FXO ports. Green indicates the channel is active, gray indicates it is inactive. The page is refreshed constantly. Help Menu The Help Menu gives access to the help features Reset The Reset page enables you to reboot the Coral Teleport remotely, without the need to depress the reset button on the Coral Teleport box itself. Change Password The Change Password page enables you to easily change the access password for the embedded web server software. Coral Teleport Telephony Gateway Installation 6 Coral Voice Over IP Installation Manual 6-43

190 6 Software Update The Software Update page enables you to update the Coral Teleport software via the web server, without the need for a BootP Server. Figure 6-37 Update Software Download software updates in the following way: Coral Teleport Telephony Gateway Installation 1. From the software update menu, click HTTP Download. (Alternatively if you have a TFTP Server you may select TFTP Download.) 2. Select the relevant files by clicking the Browse button adjacent to the required file and navigate to the location of the new software version file. 3. Click the adjacent Send File button to begin the file download process. A message is displayed upon completion. 4. To finalize the software update, click Reset and the accompanying OK prompt. The Coral Teleport now resets with the new software versions. Versions The Versions page displays the hardware and software versions and identifiers Coral Voice Over IP Installation Manual

191 8 Specifications Line Lengths: Coral Teleport FXS... <3,000m (10,000ft)24 AWG line cord Coral Teleport FXO... <7,300m (24,000ft)24 AWG line cord AC Power In VAC, 50-60Hz Minimum Coral Version x 6 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual 6-45

192 Coral Teleport Telephony Gateway Installation Coral Voice Over IP Installation Manual

193 7 IPG IP Gateway Card Not in the scope of the current manual. Refer to the VoIP Gateway (IPG) Card Installation Manual for installation instructions. 7 IPG IP Gateway Card Coral Voice Over IP Installation Manual 7-1

194 IPG IP Gateway Card Coral Voice Over IP Installation Manual

195 8 Coral Sentinel Session Border Control 1 Overview The Coral Sentinel is a Session Border Control (SBC) terminal, addressing various issues inherent in the VoIP environment. Description For full description see Chapter 3, Terminal Equipment in the Coral FlexiCom and Coral IPx Product Description. Remote NAT Devices Terminal Overload Remote NAT (Network Address Translation) devices can overload numerous IP terminals on the same IP address with unique ports. Coral versions 14.x require each IP terminal to have a unique IP address (using port 2427 or 2727). The Coral Sentinel bypasses this issue by acting as a proxy for the remote IP terminals, thus presenting them to the Coral on unique IP addresses. Unique Sockets Remote NAT devices assign a unique socket to every RTP session upon setup. The Coral (or any other Call Agent) is unable to set up a session without knowing which port the NAT will assign. To address this, the Coral Sentinel acts as a meeting point. The IP terminals direct their RTP streams towards the Coral Sentinel, which detects the source socket, adjusting the destination of the RTP streams it transmits accordingly. Firewalls Indirect Connection Firewalls do not allow direct connection from the internal LAN to the outside world, as signalling and media traffic must first travel through the firewall. Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-1

196 Coral Sentinel Session Border Control 8 The Coral Sentinel is located in the DMZ (DeMilitarized Zone). Since all signalling and media traffic to/from the remote IP terminals is routed through the Coral Sentinel, it breaks the attack vector. Over-Exposed Defenses In standard operations a firewall has to expose numerous holes in its defenses - one for each endport. The Coral Sentinel addresses this and maintains one defined access point to the firewall or NAT devices, through which all incoming traffic connects. Therefore, many separate IP terminals can connect to the internet via the firewall or NAT devices, without the need to open up a separate channel to connect each call, as all incoming traffic is now routed through one firewall-controlled channel to the Coral Sentinel. Line Distances The Coral Sentinel is designed to operate over Ethernet LAN with a connection of less than 100 meters to the local switch when using Category 5 UTP (unshielded twisted pair). See Figure 8-1 for an illustration of the placement of IP stations in relation to their LAN hubs. Details The Coral Sentinel supports up to 30 endpoints. Depending upon the compression ratios used, the Coral Sentinel supports up to 13 concurrent RTP sessions at any one time (as shown in the following table). Externally the Coral Sentinel is similar in size and shape to the FlexSet APDL. 8-2 Coral Voice Over IP Installation Manual

197 Table 8-1 Number of RTP Sessions Derived as Function of Compression Rate: Codec Type Packetization Period Percentage of Available Resources Number of RTP Sessions G711 20ms 50% 2 G711 40ms 25% 4 G711 80ms 12.5% 8 G723 30ms 25% 4 G723 60ms 15% 6 G723 90ms 8% 13 G729 10ms 100% 1 G729 20ms 33% 3 G729 30ms 25% 4 G729 40ms 20% 5 G729 80ms 10% 10 Explanation: The Percentage of Available Resources column indicates the amount of available resources of the Coral Sentinel that is used by each RTP session for that compression rate (to a total of 100%). For example, if 4 RTP sessions were active using G729 40ms, that uses a total of 80% of the Coral Sentinel s resources. If a new call attempts to establish via the Coral Sentinel operating G711 40ms (requiring 25% of resources), that call will not establish. 8 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual 8-3

198 8 Coral 5000 Figure 8-1 Example System Architecture using Coral Sentinel Remote Office FlexSet-IP 280S NAT/FW LAN/WAN NAT/FW DMZ LAN 100 meter via UGW interface Coral Sentinel Coral FlexiCom Coral Sentinel Session Border Control FlexSet-IP 280S FlexSet-IP 280S FlexSet-IP 280S Figure 8-2 Sentinel Coral 8-4 Coral Voice Over IP Installation Manual

199 2 Installing the Coral Sentinel Before performing the following steps to install the Coral Sentinel, ensure you read and understand the whole chapter thoroughly. Installation Procedure 1. Unpack the Coral Sentinel (see Unpacking the Coral Sentinel on page 8-6) 2. Connect the TPS power adapter (see Powering the Coral Sentinel on page 8-7) 3. Perform initial Coral Sentinel configuration via the PC (see Coral Sentinel Initial Configuration on page 8-11) 4. Connect the Coral Sentinel to the LAN (see Network Connection on page 8-13) 5. Connect the Wall/Desk Mounting kit (if required) (see Wall Mounting/Desk Elevation on page 8-15) 6. Perform Coral Sentinel configuration via the embedded web server (see Coral Sentinel Configuration on page 8-21) 7. Configure the PI database (see PI Database Programming - Coral Sentinel on page 8-24) 8 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual 8-5

200 3 Unpacking the Coral Sentinel Inspect for Damage prior to opening 1. Inspect the shipping carton for evidence of physical damage or mishandling. 2. Inspect all parts for damage. 3. Report any damage to the carrier immediately. 4. If it is necessary to make a damage claim to the carrier, do not move the shipping carton until it has been examined by a representative of the carrier. 5. Dispose of empty cartons in accord with local regulations. Shipping Container Contents The following items are shipped with the Coral Sentinel unit: 9 Pin, D-Type parallel cable (see Figure 8-6) LAN Cord, 3 meters (Cat.No ) AC Wall Power Adapter (TPS): 115VAC 60Hz in, 24VDC 15Wmax.out - CN VAC 50Hz in, 24VDC 15Wmax.out - CN or 230VAC 50Hz in, 36VDC 15Wmax.out - CN Wall Mounting/Desk Elevation Kit (provided with layout A and B) (CN pearl white, dark gray) The individual MAC address appears on the box label and on the label on the underside of the Coral Sentinel. Coral Sentinel Session Border Control 8 Additional Prerequisites Ensure that you have the following details before installing the Coral Sentinel: Local IP (private) parameters: Self-IP address (static) Default Router IP address Sub-net mask Global IP address (public) - A static NAT rule should be configured from the Global IP to the Local IP address, allowing public users free access to the Sentinel Static pool of 30 IP addresses from the same sub-net as the local self-ip, allocated for Sentinel use only CA self-ip address (signaling address of the UGW cord) 8-6 Coral Voice Over IP Installation Manual

201 4 Powering the Coral Sentinel The Coral Sentinel requires external power at all times. There are three options to power the Coral Sentinel. Two options (Types A and B, as described below) provide power via the LAN. A third option (Type C, below) powers the Coral Sentinel from a local AC power outlet. Two Options (Type A and Type B) for LAN Power Transmission There are two options for supplying power to Coral Sentinel terminals over a LAN (according to IEEE 802.3af standard). The choice is directly dependent on the type of LAN infrastructure an organization has in place. Power over LAN: Type A (Figure 8-3) For organizations with existing 10/100MB LAN infrastructures, there are two spare twisted pairs (4, 5, 7 & 8 pins) of unused wires in their standard Category 5 LAN cabling that can be utilized to carry power to IP devices on the network. One caveat: organizations with existing 10MB LANs need to ensure that all four pairs of their cabling extend to all areas of their facility, because experience has shown that installers occasionally split cables or did not extend the spare pairs to all points in a facility. Additional cabling work may be required. Power over LAN: Type B (Figure 8-4) For organizations implementing 10/100MB LANs, the only choice is to carry power via signal pairs (1, 2, 3 & 6 pins) - because all pairs are already used to carry data in 100MB LANs. As a result, shortcomings in cabling should not be an issue. The manufacturer encourages organizations to ensure that all twisted pairs are properly installed before considering or going with power over the LAN. Performing the full cable installation will automatically ready the desktop for delivering power over the LAN. One Option (Type C) for Local Power Adapter Alternatively, the Coral Sentinel can be powered directly from the AC power supply: TPS Wall Power Adapter: Type-C (Figure 8-5) Power is supplied from a local power adapter plugged into an AC (115V or 230V) power wall receptacle via the DC power jack on the rear panel. Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-7

202 Tips - Which Type is the Best The Coral Sentinel requires external power at all times. An AC wall power adapter (type C) for powering Coral Sentinel is the most obvious and immediate means; it is both the easiest from an installation standpoint and currently the most cost-effective approach to providing power to the Coral Sentinel. Adding power ports (types A or B) to an existing LAN can be significantly more costly than the simple AC wall adapter. Nevertheless, the added convenience of reducing the amount of cables to the desktop, or placing a Coral Sentinel where power is not readily available from the building power wiring and receptacles, creates a strong argument for using power over the data network. Powering over the LAN (type A & B or IEEE 802.3af standard) infrastructure will quickly lower the cost of putting power on a LAN, as equipment manufacturers offer more choices in standalone LAN power hubs and integrated power/data switches. Advantages of Powering the Coral Sentinel Over the LAN Powering the Coral Sentinel over the LAN offers a number of advantages: If the LAN has power backup, voice services can stay online along with data in the event of a power failure. Less electrical cabling in the case of new buildings, office relocations, re-configurations, and personnel moves. One cable to the Coral Sentinel, with power to the Coral Sentinel being an integral part of the centrally managed IP infrastructure. Figure 8-3 Power over LAN - Type A 8 Coral Sentinel Session Border Control TRANSMIT RECEIVE LAN RJ-11 Coral Sentinel 8-8 Coral Voice Over IP Installation Manual

203 Figure 8-4 Power over LAN - Type B -48VDC Coral Sentinel 8 Coral Sentinel Session Border Control TRANSMIT RECEIVE LAN RJ-11 Coral Voice Over IP Installation Manual 8-9

204 8 Figure 8-5 C - TPS Power Type TRANSMIT RECEIVE LAN RJ-11 Power Type C Coral Sentinel AC Wall Power Adapter VDC, 15 Watt Max. Coral Sentinel Session Border Control Connecting the AC Wall Power Adapter (TPS - Type C) The manufacturer supplies an external, single unit power supply, the TPS. The power pin s cylindrical, external conductor must be positive and the internal pin negative. No damage will occur if the polarities are reversed, however the unit will not function. If using a TPS: 1. Plug the TPS power adapter into a 115/230 VAC receptacle. 2. Insert the TPS plug into the jack marked DC on the rear of the Coral Sentinel (see Figure 8-7: Coral Sentinel Bottom and Rear View) Coral Voice Over IP Installation Manual

205 5 Coral Sentinel Initial Configuration Before connecting the Coral Sentinel to the LAN, you must first register an IP address and subnet mask Perform initial configuration in the following way: 1. Connect the male connector of the 9 Pin, D-Type, straight cable to the female socket at the back of the Coral Sentinel. The connections are according to EIA232E standard regarding the DCE side of the connection. Figure 8-6 Coral Sentinel 9 Pin D-Type Connector Straight Serial Cable 9-Pin D-Type Connector Female - PC 9-Pin D-Type Connector Male - Coral Sentinel Table 8-2 D-Type Pin Connections (Coral Sentinel Side) Pin Wiring 1 not used 2 Tx 3 Rx 4 CTS 5 GND 6 not used 7 not used 8 DTR 9 not used 2. Attach the female 9 Pin, D-Type connector to a free COM connector on your PC/laptop. 3. Open the HyperTerminal by selecting: > Programs > Accessories > Communications > HyperTerminal or open another terminal emulation program. 4. Enter a name for the connection and press OK. 5. Select the PC COM port to which the Coral Sentinel straight cable is connected and press OK. Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-11

206 Coral Sentinel Session Border Control 8 6. Select 9,600 Bits per second, and select None in the Flow Control field, then press OK. 7. At the prompt, enter the password (default is ). 8. Enter the IP address and Subnet Mask of the Coral Sentinel and press <Enter> to update flash. You may now disconnect the straight cable Coral Voice Over IP Installation Manual

207 6 Network Connection A connector outlet is located on the bottom of the Coral Sentinel, see Figure 8-7, below. The RJ-45 cable provided with your Sentinel connects from the LAN wall connector to the LAN (DTE) connector on the bottom side of the Sentinel. Figure 8-7 Coral Sentinel Bottom and Rear View RJ-45 Jack to LAN Bottom view LAN Rear view DC RS-232 Jack to PC Power Supply (24 to 36 VDC) Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-13

208 Coral Sentinel Session Border Control 8 Table 8-3 Connections LAN Interface Pin # Power Type A Power Type B Power Type C Option 1 Option 2 Pin 1 TxP TxP Power(-) TxP Power(+) TxP Pin 2 TxN TxN Power(-) TxN Power(+) TxN Pin 3 RxP RxP Power(+) RxP Power(-) RxP Pin 4 Power(+) not used not used not used Pin 5 Power(+) not used not used not used Pin 6 RxN RxN Power(+) RxN Power(-) RxN Pin 7 Power(-) not used not used not used Pin 8 Power(-) not used not used not used Figure 8-8 LAN Interface Connector PIN Assignment 8 1 RJ Coral Voice Over IP Installation Manual

209 7 Wall Mounting/Desk Elevation Unpacking The Wall Mount and Desktop Elevation kit (Cat.No pearl white, dark gray) includes the following items: One (1) plastic wall mount bracket Three (3) tap screws Three (3) wall plugs Two (2) rubber bumpers The screws and wall plugs included are not used when desk mounting. Figure 8-9 Bracket Wall Mount Upper Cutouts (A) Lower Cutout (B) 8 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual 8-15

210 8 Wall Mounting The Coral Sentinel is easily wall mounted with a Wall Mount Bracket (shown in Figure 8-9: Wall Mount Bracket). If installing on a wall LAN socket that is already equipped with two pins for wall mounting, turn to Wall Mounting (Using Wall LAN Socket) on page Place the Wall Mount Bracket on the wall in the spot where you wish to mount the Sentinel. 2. Using the Wall Mount Bracket as a template, make a mark on the wall at the middle of the vertical groove above the cutouts on the right and left sides (A) and at the top of the long groove at the bottom center of the bracket (B), as indicated in Figure 8-9: Wall Mount Bracket. 3. Use a small drill bit (#7, 13/64, 5mm or smaller) to drill three holes into the wall for the mounting screws. The hole drilled should be wide enough to allow the wall plugs to enter snugly, not loosely. 4. Insert the three wall plugs into the holes. 5. Tighten the three screws into the wall plugs, taking care to leave enough space to insert the Wall Mount Bracket. 6. Connect the LAN cord and feed it into the groove located at the top of the Sentinel s back. 7. Insert the two rubber bumpers into upper holes, as shown in Figure 8-10: Inserting the Rubber Bumpers. Figure 8-10 Inserting the Rubber Bumpers Coral Sentinel Session Border Control Insert rubber bumpers into upper holes 8-16 Coral Voice Over IP Installation Manual

211 8. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the Coral Sentinel towards the thick edge, as shown in Figure 8-11: Fitting the Wall Mount Bracket. 9. Snap the legs, located on the thick edge of the bracket, into the matching slots towards the thin edge of the Coral Sentinel. Figure 8-11 Fitting the Wall Mount Bracket 10. To mount the Coral Sentinel on the wall, align the screws that are attached to the wall with the cut outs on the Wall Mount bracket and slide down into place. Figure 8-12 Side View, Completed Wall Mount WALL MOUNT WALL Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-17

212 8 Wall Mounting (Using Wall LAN Socket) In some countries the wall LAN socket is equipped with two pins for wall mounting. In such a case, there is no need to use the three screws and wall plugs included in the wall mount kit. Figure 8-13 Wall Mount Bracket (Using Wall LAN Socket Pins) Middle Cutouts (D) Central Cutout (C) 1. Connect the LAN cord. It is recommended to use a 4-6 inch (10-15 cm) LAN cord (not supplied) when connecting directly onto a wall LAN socket pins. Coral Sentinel Session Border Control 2. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the Coral Sentinel towards the thick edge, as shown in Figure 8-11: Fitting the Wall Mount Bracket. 3. Extract the LAN cord from the central rectangular hole (C), indicated in Figure 8-13: Wall Mount Bracket (Using Wall LAN Socket Pins). 4. Snap the legs, located on the thick edge of the bracket, into the matching slots towards the thin edge of the Coral Sentinel. 5. To mount the Coral Sentinel on the wall, align the two pins that are attached to the wall with the cut outs on the Wall Mount bracket (D) and slide down into place Coral Voice Over IP Installation Manual

213 Elevating the Coral Sentinel on the Desktop The Wall Mount bracket may be used to elevate the rear of the Coral Sentinel on a desktop, instead of being used to mount the Sentinel on a wall. Figure 8-14 Desktop Elevation Rubber Feet Rubber Feet 1. Put the LAN cord into the groove located at the top of the Coral Sentinel s back. 2. Hold both the Sentinel and the desktop elevation bracket with the thin ends downward. 3. Place the bracket s legs, located on the thin edge of the bracket, into the matching narrow slots on the bottom of the Coral Sentinel towards the thin edge, as shown in Figure 8-15: Fitting the Desktop Elevation Bracket. Figure 8-15 Fitting the Desktop Elevation Bracket 8 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual 8-19

214 Coral Sentinel Session Border Control 8 4. Snap the legs, located on the thick edge of the bracket, into the matching slots on the thick edge of the Coral Sentinel (see Figure 8-16: Completed Desktop Elevation). Figure 8-16 Completed Desktop Elevation Desktop Elevation 8-20 Coral Voice Over IP Installation Manual

215 8 Coral Sentinel Configuration Configuring the Coral Sentinel Using the Embedded Web Server The Coral Sentinel contains an Embedded Web Server to be used both for device configuration and for run-time monitoring. This feature enables users equipped with no more than a standard web browser to perform configuration and monitoring operations. 1. To access the web application, invoke any standard web-browsing application such as Microsoft Internet Explorer, Netscape Navigator, etc., and specify the IP address of the device in the address field. The Embedded Web Server screen appears. 2. From Coral Sentinel version 2.09 and later you must enter a password before you can continue. Figure 8-17 Coral Sentinel Login At the prompt, enter your case sensitive user name and password. These cannot be changed in the current version. User Name: sentinel (case sensitive) Password: Click Setup on the navigation bar at the left. Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-21

216 Figure 8-18 Coral Sentinel Setup Screen Coral Sentinel Session Border Control 8 4. Enter the required information (see below) on the Setup screen that appears and press Apply. Local Self-IP address ** Public Self-IP address ** Net Mask ** Call Agent 1 address ** Call Agent 2 address Call Agent 3 address Call Agent 4 address Call Agent 5 address Call Agent 6 address Call Agent 7 address Call Agent 8 address Call Agent 9 address Call Agent 10 address CA in Use Default Router address ** CA Port (MGCP) ** Self VLAN ID Base Virtual IP address ** ** signifies mandatory field - Set a valid private IP address - Set a valid public IP address - If there are remote phones connected via the Coral Sentinel, you must enter the Static NAT Translation as configured in the NAT device - Sub-net mask (according to the network specification) - IP address of Call Agent 1 (CA1) - IP address of CA2 - IP address of CA3 - IP address of CA4 - IP address of CA5 - IP address of CA6 - IP address of CA7 - IP address of CA8 - IP address of CA9 - IP address of CA10 - The CA in use by the Coral Sentinel (Read only) - IP address of default gateway - Port used by Coral Sentinel as destination port of CA and local port for virtual CA - VLAN ID (read only) - The first private IP address in pool Coral Voice Over IP Installation Manual

217 5. To view the status of phones connected to the Coral Sentinel at any stage, click Monitor on the navigation bar at the left. The phone and call status can be viewed from here. Figure 8-19 Coral Sentinel Monitor Screen The Monitor screen displays the details of each IP keyset that is registered in the Coral Sentinel. The Status column indicates whether there is an IP keyset connected to the Coral Sentinel (Active = connected) and the RTP column indicates the activity status of that phone (Active = call in progress). 8 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual 8-23

218 9 PI Database Programming - Coral Sentinel The following parameters should be defined prior to operating the Coral Sentinel. For further details refer to the VoIP chapter (ch. 29) of the Programming Interface & Database Reference Manual Version 14 or higher. Size Definition (Route: SIZ) The system database allocates resources to manage the operation of a Coral Sentinel based on the value entered in the KEYSET_IP field. If insufficient resources have been allocated in Sizes, the entry must be increased or the IP keysets will not operate. See Chapter 4, Size Definition of the Program Interface Reference Manual, for more information. KEYSETS_IP Set this entry to accommodate the total number of IP keysets (including Coral Sentinels) expected to be used in the system. Ensure that the maximum number of IP keysets plus Sentinels to be used in the system is defined. If insufficient resources are allocated, the Sentinel will not initialize. Modifying the System Sizes initializes the entire system database, and requires the re-entry of all database information. To add IP ports to a system that is not yet configured for IP operation, IP sizes must be updated and First Initialization performed. Coral Sentinel Session Border Control 8 Numbering Plan (Route: NPL) IP_KEYSET [41] In the pattern numbering plan, each IP port is assigned a dial number. This number can be modified by choosing ADD or REMOVE and assigning the dial number to a specific index number. Defining the MAC address Define the MAC address for each Coral Sentinel. A Coral Sentinel that does not have a registered MAC number is inoperable. There are two ways to register the MAC address to the Coral database: When registering one or a few Coral Sentinels, define the MAC parameter in the IP stations menu for each Coral Sentinel (see MAC [0] below) Coral Voice Over IP Installation Manual

219 When registering a larger number of Coral Sentinels, you may instruct the system to automatically register the MAC addresses for the IP keysets upon initialization (see IP_KEYSET_AUTOMATIC_REGISTRATION below). IP-Keysets (Route: IP,1) MAC [0] Enter the unique MAC address for this Coral Sentinel to register the terminal in the Coral. The MAC number can be found on the Coral Sentinel packing box, on the bottom of the Coral Sentinel, or viewed on the Setup screen of the embedded web server as shown in Configuring the Coral Sentinel Using the Embedded Web Server on page Make a note of the MAC address that is displayed and enter this into the PI. IP-General (Route: IP,3) IP_KEYSET_AUTOMATIC_REGISTRATION The system can automatically register the MAC address for IP terminals, such as Coral Sentinels, when initializing. Before connecting the Coral Sentinel, define this parameter as Yes to enable automatic MAC registration. This parameter is reset to No each midnight. Defining this parameter allows anyone to connect a keyset and begin making calls. Reset this parameter to No once all Coral Sentinels are registered. Port List (Route: PLIS,0) Each Coral Sentinel may be assigned a port name. Two versions of the port name may be entered for each Sentinel. Up to five characters may be entered in the short field. The full field may contain names up to 16 characters in length. Use the table on Table 5-1 on page 5-13 to keep track of Coral Sentinel terminal details. Coral Sentinel Session Border Control 8 Coral Voice Over IP Installation Manual 8-25

220 Coral Sentinel Session Border Control Coral Voice Over IP Installation Manual

221 9 FlexIP SoftPhone Not in the scope of the current manual. Refer to the FlexIP SoftPhone User Guide for installation instructions. 9 FlexIP SoftPhone Coral Voice Over IP Installation Manual 9-1

222 FlexIP SoftPhone Coral Voice Over IP Installation Manual

223 10 FlexSet IP in SOHO Environment Small Office, Home Office Installation 1 Overview IP ports (IP keysets/flexip SoftPhones/Coral Teleports) that are placed in home or remote office sites are often connected behind a NAT (Network Address Translation) device to the computer network. Those end points in the SOHO (Small Office/Home Office) environment are actually extensions of the Coral located within the corporate network. The corporate network itself is usually located behind its own NAT device and a firewall due to security concerns. Firewalls usually have two or three interfaces, also known as legs. This chapter describes the different configurations and procedures required to install VoIP telephony in a SOHO environment, at both the Coral and the SOHO locations. 2 Minimum Requirements Small Office/Home Office Location: FlexSet-IP 280S with software version 2.xx or later LAN (Ethernet) connection behind cable or DSL connectivity (The FlexIP SoftPhone provides poor voice quality when using a dial-up connection) Default Router s IP address and Subnet Mask (these are provided by your ISP). A DHCP (Dynamic Host Configuration Protocol) Server may be used to allocate IP parameters to your IP phone. Main Office/Coral Location: One (1) Static private IP address for the UGW card in the Coral One (1) Static private IP address for the MG module One (1) Static private IP address for the Coral Sentinel, and a range of another thirty (30) private address in same network as the first one One (1) public IP address with static NAT entry to the Coral Sentinel private IP address FlexSet IP in SOHO Environment Small Office, Home Office Installation 10 Coral Voice Over IP Installation Manual 10-1

224 Cor a l Recommended SOHO Configurations The Coral s VoIP solution makes use of the Coral Sentinel (see Section 8, Coral Sentinel of this manual) in a SOHO configuration, providing a reliable, robust communications medium. Several alternative configuration options are described on the following pages. Configuration Option 1 - Three Leg Firewall with DMZ In cases in which a DMZ 1 (DeMilitarized Zone) is present it is preferable to connect the Coral and the Sentinel within this zone, as shown in Figure The firewall protects the Coral and the Sentinel from DOS (Denial of Service) attacks, port scanning, etc., and also blocks attacks from the PSTN network towards the data network. The firewall has three legs: one ( 1 in the figure below) connected to the internal LAN, one ( 2 ) connected to the DMZ and one ( 3 ) that enables communication with the internet. FlexSet IP in SOHO Environment Small Office, Home Office Installation Figure 10-1 Network Configuration with DMZ Public Internet 3 Firewall 1 2 Cable / DSL Modem Cable / DSL Modem Internal LAN NAT Server NAT Server Coral Sentinel via UGW Interface Coral System Remote Office Home Office DMZ A neutral zone between a company's private network and the outside public network, preventing outside users from getting direct access to a server that has company data Coral Voice Over IP Installation Manual

225 Cor al 5000 Configuration Option 2 - Two Leg Firewall without DMZ In a network configuration that does not include a DMZ, the Coral and the Sentinel should be located in the internal network similar to any other server that is crucial to the organization, as shown in Figure The firewall has two legs: one ( 1 in the figure below) connected to the internal LAN, where the Coral and the Sentinel are located, and one ( 2) that enables communication with the internet. Figure 10-2 Network Configuration without DMZ Cable / DSL Modem NAT Server Remote Office Public Internet Cable / DSL Modem NAT Server Home Office 2 Firewall 1 Internal LAN Coral Sentinel via UGW Interface FlexSet IP in SOHO Environment Small Office, Home Office Installation 10 Coral System Coral Voice Over IP Installation Manual 10-3

226 10 Cor al 5000 Configuration Option 3 - Dedicated IP Telephony Internet Link An alternative configuration option is a dedicated internet connection for IP telephony only. This layout requires two UGW cards in the Coral system - one ( 1 in the figure below) servicing the internal LAN/WAN and one ( 2 ) providing access to the internet. Each of the UGW cards belongs to a different group and manages the end points configured for that group only. This configuration prevents direct IP sessions between IP telephony end points located in the inner network and the internet. To create a call between an inner IP port and an external (internet) endpoint, the Coral creates an RTP (Real-Time Transport Protocol) session between the inner port and the inner UGW (UGW 1 in Figure 10-3), and between the Internet endpoint and the outside UGW (UGW 2). There is no direct RTP session between the external and internal networks - the RTP is transmitted as PCM (Pulse Code Modulation) between the UGW cards. The firewall has two legs: one ( 1 ) connected to the internal LAN, where the Coral and the Sentinel are located, and one ( 2 ) that enables communication with the internet. FlexSet IP in SOHO Environment Small Office, Home Office Installation Figure 10-3 Dedicated IP Telephony Internet Link VoIP Router Coral Sentinel via UGW 2 Coral Public Internet Cable / DSL Modem Firewall via UGW Data Complete IP Separation. Only PCM Connection NAT Device Remote Office connected via the public internet Internal LAN/WAN Group 2 (External) Group 1 (Internal) 10-4 Coral Voice Over IP Installation Manual

227 4 Installation Coral Location 1. Install and configure the UGW card with a private IP address (see Inserting the UGW Card on page 3-30 or Inserting the UGWipx Card on page 4-18). 2. Install and configure the Coral Sentinel (see Unpacking the Coral Sentinel on page 8-6). 3. Configure a static NAT entry from the public IP address to the private IP address of the Coral Sentinel (this configuration should be done in the NAT device (Router or Firewall)) 4. If using a voice dedicated internet connection, a different group number should be assigned to every UGW card. 5. If using a firewall with MGCP support - Enable MGCP from the end points global IP address to the Coral Sentinel IP address. If using a firewall without MGCP support: a. Enable MGCP (UDP port 2427) from the end points to the Coral Sentinel (static pinhole). b. Enable RTP (UDP ports: ) from the end points global IP address to the Coral Sentinel (static pinholes, the Sentinel actually uses only the tenth port: 16400, 16410, ). 6. If using a voice dedicated internet connection, it is recommended that you increase security by opening only the pinholes described in step 5. above, by configuring the access list in the router. Home Office / Remote Office Location 1. Install and configure the FlexSet-IP (see Unpacking and Assembling the FlexSet-IP 280S on page 5-14), using the following definitions (see IP Keyset Definitions on page 5-32): Self IP Address - configure as dynamic Primary Call Agent - enter the Coral Sentinel Global (public) IP address 2. When using voice dedicated Internet connection, the external group number should be configured in the Coral for every end point. FlexSet IP in SOHO Environment Small Office, Home Office Installation 10 Coral Voice Over IP Installation Manual 10-5

228 FlexSet IP in SOHO Environment Small Office, Home Office Installation 10 FlexIP SoftPhone When using a FlexIP SoftPhone: 1. Install and configure the FlexIP SoftPhone, as described in the FlexIP SoftPhone User Guide. 2. If the PC with the SoftPhone has a VPN (Virtual Private Network) connection by a VPN client, configure the SoftPhone with the Coral IP address. If the PC with the SoftPhone has no VPN connection, configure the SoftPhone with the Coral Sentinel Global (Public) IP address Coral Voice Over IP Installation Manual

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230 International Headquarters Tadiran Telecom Ltd. 18 Hasivim Street P.O.Box 7607 Petach Tikva Israel Tel , Fax USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY Tel , Fax Visit us at our website [email protected] TM Coral Version Voiceover IP(VoIP) Installation Manual 5thEdition,2006