Conference Call Information

Size: px
Start display at page:

Download "Conference Call Information"

Transcription

1 Configuration Management User Group (formerly: Marimba Users Group) February 19 th 2014 Subscribe to s: Conference Call Information All CM-UG calls unless otherwise noted will use the following dial in information: US Conferencing Number: CODE: Details: 1. Marimba / Symphony transition 2. Marimba and 8.5 information 3. Comparison between Marimba, SCCM, BigFix, LanDesk Copyright July 10, 2014 [email protected]

2 Configuration Management User Group (formerly: Marimba Users Group) Upcoming CM-UG Events Reminder: The CM-UG call is normally the 3 rd Wednesday of each month at 12 noon central time. The CM-UG calendar is also located here > Upcoming Events 2014 CM-UG meeting dates: Wednesday, February 19th, noon Central time Wednesday, March 19th, noon Central time Wednesday, April 16th, noon Central time Wednesday, May 21st, noon Central time Wednesday, June 18th, noon Central time Wednesday, July 23rd, noon Central time - 4th week Wednesday, August 20th, noon Central time Wednesday, September 17th, noon Central time Wednesday, October 15th, noon Central time Wednesday, November 19th, noon Central time Wednesday, December 17th, noon Central time Copyright July 10, 2014 [email protected]

3 Symphony Teleca Marimba User Group Feb 14 Nitish Shrivastava Feb 19, 2014

4 Agenda EOL Announcement What it means Support & Maintenance - Logistics How to get Symphony Marimba v Status 8.5 preparation Competitive Analysis Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 4

5 EOL Announcement What it means

6 EOL Announcement What it means Aug 2013 Mar 2013 Feb 2014 Sep 2015 BMC Marimba Dev/QA/Suppor t Teams transitioned to Symphony Symphony development of Symphony Marimba v8.3 begins BBCA EOL announcement End-Of-Life for BBCA Symphony Marimba v8.3 released BBCA Till STC Marimba 8.3 onwards Symphony Support for BBCA* Indefinite Development/support for STC Marimba Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 6

7 Support model for BBCA (EOL by Sept 2015) Critical Fixes Platform support Security patches BBCA Patches Support beyond 2015 Continue with BMC Transition to STC Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 7

8 Support & Maintenance - Logistics

9 Support & Maintenance - Logistics Licensing BMC Licenses will not be assigned to Symphony Symphony will provide free licenses to customers for Symphony Marimba Maintenance Agreements Symphony will continue Support on BMC Marimba as per BMC Maintenance Agreements through expiration or product obsolete date Symphony will make available Maintenance Agreements for current Marimba deployments Credits for any pre-paid BMC Maintenance Support policies consistent with BMC policies Includes BMC Premier Support agreements Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 9

10 Support and Maintenance - Logistics Support Transition Goals Provide ongoing Support for BMC Customers with current Maintenance contracts Improve Support capabilities by having dedicated Support team with Weekend Support Provide Service Level Agreements comparable to what BMC offers Support Availability 24X7X365 Availability Severity-1 issue resolution 24X7 Phone and Support Online Knowledgebase access (in progress) Maintenance Pricing Comparable to BMC pricing Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 10 1

11 How to get Marimba 8.3

12 How to get 8.3 Customers who sign up with Symphony get 8.3 (and future releases) Symphony will provide free licenses to customers for Symphony Marimba Please contact Arturo (Details below) to get details on logistics ARTURO SAMPER Director of Support Services Symphony Teleca 5360 Legacy Drive, Suite 120, Plano, TX Phone: , Fax: Mobile: Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 12

13 8.3.1 status

14 8.3.1 status Scheduled for March 17, 2014 List of Important features OS migration solution IPv6 Multi-forest UI options in CMS On track Beta for OS Migration scheduled for March 5 Please contact Nitish Shrivastava for beta registration Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 14

15 8.5 Preparation

16 8.5 Preparation Use cases consolidation is in progress Consolidation of RFEs to complete in March. Please reach out to us for prioritization of RFE/backlog defects Use cases discussion starts on April 1 Invitations would be sent out to all customers Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 16

17 Product Roadmap Special Patch (Scheduled for March mid) Will have OS migration solution Will have support for IPv6 (was committed for 8.3 but we decided to move it to patch) Will have customer reported defects and few important RFEs (Around base ) 8.5 backlog/rfes (Scheduled for December 2014) Multi-Tenancy Multi-forest (final phase) Mobile Devices Management (MDM) Marimba as a Service Mac patching SCAP backlog/rfes (Scheduled for September 2015) VDI Final phase of OS provisioning (support for all OS/Citrix/VM) Infrastructure on Cloud Dynamic reporting/management Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 17

18 Competitive Analysis

19 Competitive Analysis Report Shared at For questions/suggestions, please reach out to Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 19

20 Thank You!

21 Marimba Position in Market 21 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 21 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

22 Marimba Position in Market 22 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 22 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

23 Marimba Position in Market 23 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 23 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

24 Marimba Position in Market 24 Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 24 Copyright 2012 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY

25 Marimba Position in Market Copyright 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 25

26 Configuration Management User Group (formerly: Marimba Users Group) CM-UG - User Interaction Join the LinkedIn Group = Copyright July 10, 2014 [email protected]

27 Configuration Management User Group (formerly: Marimba Users Group) Marimba Consulting Find the best consultants for your next BMC project. Copyright July 10, 2014

Conference Call Information

Conference Call Information CM-UG Meeting Minutes 7.20.2011 Agenda: 1. Upcoming CM-UG Events 2. Segment discussion Webex info 3. Issues/Concerns 4. Tuner Corruption Issue 5. Matrix 42 Discussion 6. User Interaction Conference Call

More information

Ben Hall Technical Pre-Sales Manager Barry Kew Pre-Sales Consultant

Ben Hall Technical Pre-Sales Manager Barry Kew Pre-Sales Consultant Ben Hall Technical Pre-Sales Manager Barry Kew Pre-Sales Consultant The Future of LANDESK Management Suite & Security Suite W H AT S N E W i n 9.6 + SP1 + SP2 E N D U S E R WORKSPA C E A C C E L E R AT

More information

SUSE Customer Center Roadmap

SUSE Customer Center Roadmap SUSE Customer Center Roadmap Simona Arsene Product Manager Services Artem Chernikov Engineer Cloud & System Management Agenda SCC Today Live Demo of SCC Registration Process New features 2 1 Nov 2012 Alpha

More information

Academic Calendars. Term I (20081) Term II (20082) Term III (20083) Weekend College. International Student Admission Deadlines

Academic Calendars. Term I (20081) Term II (20082) Term III (20083) Weekend College. International Student Admission Deadlines Academic Calendars Term I (20081) Term II (20082) Academic Calendars Term III (20083) Weekend College International Student Admission Deadlines Final Examination Schedule Broward Community College Catalog

More information

24x7 Help Desk Services Questions & Answers for RFP 40016_21030705

24x7 Help Desk Services Questions & Answers for RFP 40016_21030705 24x7 Help Desk Services Questions & Answers for RFP 40016_21030705 1. What % of the call volume that was listed in the RFP was related to LMS (BB and Moodle) support? See Table 5 2. What is the number

More information

Spine Warranted Environment Specification

Spine Warranted Environment Specification Spine Warranted Environment Specification 2015 Richard Trusson June 2015 1 Copyright 2015, Health and Social Care Information Centre. Contents Introduction 3 Scope 3 Intended Audience 4 Approach 4 Changes

More information

PowerSteering Product Roadmap Your Success Is Our Bottom Line

PowerSteering Product Roadmap Your Success Is Our Bottom Line Drive strategy. Accelerate results. cloud-based program & portfolio management software PowerSteering Product Roadmap Your Success Is Our Bottom Line Jay Hoskins Director of Product Management PowerSteering

More information

Mobile and BYOD Strategy

Mobile and BYOD Strategy Mobile and BYOD Strategy Bring Your Own Device Danairat T. Certified Java Programmer, TOGAF Silver [email protected], +66-81-559-1446 1 Agenda Introduction to Mobile Technology Mobile Computing Bring

More information

Office 365 Feature Overview

Office 365 Feature Overview Office 365 Feature Overview Migrating Email to Office 365 September 2014 395 West Passaic Street Rochelle Park New Jersey 07662 www.insys.com Agenda Overview of Changes What is Office 365? What are the

More information

Notes Traveler and Mobile Devices

Notes Traveler and Mobile Devices Chicago May 8 & 9, 2012 Notes Traveler and Mobile Devices Ed Brill Director, Product Line Management Please note: IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal

More information

ACTIVE MICROSOFT CERTIFICATIONS:

ACTIVE MICROSOFT CERTIFICATIONS: Last Activity Recorded : May 30, 2014 Microsoft Certification ID : 375009 SUSANNE SCHNEIDER KAISERSTRASSE 53 REUTLINGEN, 72764 DE [email protected] *Charter- Certification that was achieved

More information

CON8473 Oracle Distribution of OpenStack Making OpenStack an Enterprise Grade Solution

CON8473 Oracle Distribution of OpenStack Making OpenStack an Enterprise Grade Solution CON8473 Oracle Distribution of OpenStack Making OpenStack an Enterprise Grade Solution Ronen Kofman Director of Product Development Oracle OpenStack September, 2014 Safe Harbor Statement The following

More information

Oracle Lifetime Support Coverage for Oracle Technology Products

Oracle Lifetime Support Coverage for Oracle Technology Products Oracle Lifetime Support Coverage for Oracle Technology Products Oracle Database s 8.1.7 Sep 2000 Dec 2004 Dec 2006 Indefinite 9.2 Jul 2002 Jul 2007 Jul 2010 Indefinite 10.1 Jan 2004 Jan 2009 Jan 2012 Indefinite

More information

CampusNexus Finance, HR & Payroll State of the Union. Robert Capello Product Manager

CampusNexus Finance, HR & Payroll State of the Union. Robert Capello Product Manager CampusNexus Finance, HR & Payroll State of the Union Robert Capello Product Manager Confidential Information The information presented in this session is proprietary and confidential to Campus Management

More information

The State of Hybrid Cloud

The State of Hybrid Cloud The State of Hybrid Cloud To learn more about this full research or to inquire about membership, contact us: +1-866-913-8101 IT.Support@ executiveboard.com www.cebglobal.com/it CEB Infrastructure Leadership

More information

Patent Public Advisory Committee Quarterly Meeting. IT Update. John Owens II. Chief Information Officer. Debbie Stephens

Patent Public Advisory Committee Quarterly Meeting. IT Update. John Owens II. Chief Information Officer. Debbie Stephens Patent Public Advisory Committee Quarterly Meeting IT Update John Owens II Chief Information Officer Debbie Stephens Associate Commissioner for Patent Information Management David Landrith PE2E Portfolio

More information

RecordPoint for SharePoint 2013, SharePoint 2016 and Office 365 Hybrid Cloud Overview and Pricing. G-Cloud 7

RecordPoint for SharePoint 2013, SharePoint 2016 and Office 365 Hybrid Cloud Overview and Pricing. G-Cloud 7 RecordPoint for SharePoint 2013, SharePoint 2016 and Office 365 Hybrid Cloud Overview and Pricing G-Cloud 7 Notice This document contains confidential and trade secret information of RecordPoint Software

More information

ORACLE INFORMATION-DRIVEN SUPPORT

ORACLE INFORMATION-DRIVEN SUPPORT ORACLE INFORMATION-DRIVEN SUPPORT Oracle Lifetime Support Policy Oracle Technology Products Table of Contents Oracle Database s 4 Oracle SQL Developer s Oracle SQL Developer Data Modeler s Oracle REST

More information

BCS Premier Services Service Description

BCS Premier Services Service Description Service Overview The Symantec Business Critical Services Premier services (the Service ) are value added support services that can be configured to meet the discrete needs of Customer that combine personalized

More information

ACTIVE MICROSOFT CERTIFICATIONS:

ACTIVE MICROSOFT CERTIFICATIONS: Last Activity Recorded : August 04, 2011 Microsoft Certification ID : 483228 KENT NORDSTROM Asbergsvagen 27 Soderhamn, 82637 SW [email protected] ACTIVE MICROSOFT CERTIFICATIONS: Microsoft Certified Solutions

More information

The Bellevue Center for Obesity & Weight Management. Program Director: Manish Parikh, MD WEIGHT LOSS SURGERY INFORMATION SEMINAR

The Bellevue Center for Obesity & Weight Management. Program Director: Manish Parikh, MD WEIGHT LOSS SURGERY INFORMATION SEMINAR Wednesday, January 7, 2015 Wednesday, February 4, 2015 Wednesday, March 4, 2015 Wednesday, April 1, 2015 Wednesday, May 13, 2015 Wednesday, June 3, 2015 Wednesday, July 1, 2015 Wednesday, August 5, 2015

More information

WEIGHT LOSS SURGERY INFORMATION SEMINAR

WEIGHT LOSS SURGERY INFORMATION SEMINAR Wednesday, January 6, 2016 Wednesday, February 3, 2016 Wednesday, March 2, 2016 Wednesday, April 6, 2016 Wednesday, May 4, 2016 Wednesday, June 1, 2016 Wednesday, July 6, 2016 Wednesday, August 3, 2016

More information

solution white paper Patch Management The set-it-and-forget-it strategy

solution white paper Patch Management The set-it-and-forget-it strategy solution white paper Patch Management The set-it-and-forget-it strategy Table of Contents 1 INTRODUCTION Service Packs 2 PATCH GROUPS 3 SET-IT-AND-FORGET-IT PATCHING 4 CREATING A SCHEDULE Benefits of Automation

More information

Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8

Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138 Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 2 of 138 Domain Name: CELLULARVERISON.COM Updated Date: 12-dec-2007

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

Managing Open Source Code Best Practices

Managing Open Source Code Best Practices Managing Open Source Code Best Practices September 24, 2008 Agenda Welcome and Introduction Eran Strod Open Source Best Practices Hal Hearst Questions & Answers Next Steps About Black Duck Software Accelerate

More information

ENTERPRISE IT SERVICE MANAGEMENT BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR. Ocotber 2012

ENTERPRISE IT SERVICE MANAGEMENT BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR. Ocotber 2012 S T A T E O F C O N N E C T I C U T BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR ENTERPRISE IT SERVICE MANAGEMENT (Featuring Numara Footprints Service and Asset Management)

More information

Patch Management Tools for Manufacturing Thursday Morning, Feb 7th. Troy Embree Procter & Gamble

Patch Management Tools for Manufacturing Thursday Morning, Feb 7th. Troy Embree Procter & Gamble Patch Management Tools for Manufacturing Thursday Morning, Feb 7th Troy Embree Procter & Gamble Patch Management Tools for Manufacturing Troy Embree, P&G Introduction Patch Deployment Tools What features

More information

CDH. Microsoft System Center Configuration Manager & Mobile Device Management

CDH. Microsoft System Center Configuration Manager & Mobile Device Management Microsoft System Center Configuration Manager & Mobile Device Management Quick Facts About Us 22 nd Year Grand Rapids & Royal Oak 30 Staff Approach Vendor Independent Non-reseller Professional Services

More information

ARM mbed IoT Device Platform. November 3 rd, 2014

ARM mbed IoT Device Platform. November 3 rd, 2014 ARM mbed IoT Device Platform November 3 rd, 2014 1 The Big Picture What? At TechCon 2014 we announced the ARM mbed IoT Device Platform consisting of: An expanded partner ecosystem spanning silicon to the

More information

Oracle Advanced Customer Support Services Slavko Rožič Support Director

Oracle Advanced Customer Support Services Slavko Rožič Support Director Oracle Advanced Customer Support Services Slavko Rožič Support Director [email protected] Agenda Oracle Customer Services Advanced Customer Support Services Portfolio Annual

More information

Important Dates Calendar 2014-2015 FALL

Important Dates Calendar 2014-2015 FALL Important Dates Calendar 204-205 FALL Rev. 6-8-4 st 8 H st 0 2nd 0 st 5 2nd 5 3rd 5 LSC Advanced Registration Begins May 27 May 27 May 27 May 27 May 27 May 27 May 27 May 27 May 27 Returning Students Advanced

More information

This document contains the following topics:

This document contains the following topics: Release Notification BMC Discovery Solution Version 8.1.00 December 18, 2009 This document describes the products and components contained in version 8.1.00 of BMC Discovery Solution. If you have any questions,

More information

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Red Hat open source solution stack changes the economics of IT infrastructure Offers proprietary replacements

More information

Rights and Scheduling: Vision Broadcast Master. Lee Sheppard, Product Line Manager Client Conference, March 2013

Rights and Scheduling: Vision Broadcast Master. Lee Sheppard, Product Line Manager Client Conference, March 2013 Rights and Scheduling: Vision Broadcast Master Lee Sheppard, Product Line Manager Client Conference, March 2013 Broadcast Master and Vision Rights and Scheduling: Objectives Managing Rights Scheduling

More information

PULSE SECURE CARE PLUS SERVICES

PULSE SECURE CARE PLUS SERVICES DATASHEET PULSE SECURE CARE PLUS SERVICES Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment.

More information

Supplier Forum. Contingent Hub NSW Government. Monday 16 th Feb 2015

Supplier Forum. Contingent Hub NSW Government. Monday 16 th Feb 2015 Supplier Forum Contingent Hub NSW Government Monday 16 th Feb 2015 Presented by Paul Dobing Executive Director, NSWP Gabi Bywater Director Contingent Labour, NSWP Ross Vincent Project Manager, NSWP Melissa

More information

Altiris Client Management Suite

Altiris Client Management Suite Altiris Client Management Suite Agenda 1 What DO YOU Need Help With 2 What does Altiris have to Assist 3 What s New with CMS 7 4 Beyond Client Management Altiris Client Management Suite Leads the Way Symantec

More information

AeroScout Industrial Support Policy

AeroScout Industrial Support Policy AeroScout Industrial Support Policy February 20, 2015 AEROSCOUT INDUSTRIAL SUPPORT POLICY The following describes the Support which AeroScout Industrial or an authorized AeroScout Industrial third party

More information

Red Hat Partner Programs for Independent Software Vendors (ISVs)

Red Hat Partner Programs for Independent Software Vendors (ISVs) Red Hat Partner Programs for Independent Software Vendors (ISVs) Abstract This white paper provides an overview of the Software Partner programs available from Red Hat, and the guidelines for certifying

More information

Juniper Care Plus Services

Juniper Care Plus Services Juniper Care Plus Services Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment. IT departments

More information

Security Compliance and Data Governance: Dual problems, single solution CON8015

Security Compliance and Data Governance: Dual problems, single solution CON8015 Security Compliance and Data Governance: Dual problems, single solution CON8015 David Wolf Director of Product Management Oracle Development, Enterprise Manager Steve Ries Senior Systems Architect Technology

More information

MICROS: Customer Introduction To Oracle Support and My Oracle Support (MOS)

MICROS: Customer Introduction To Oracle Support and My Oracle Support (MOS) 1 MICROS: Customer Introduction To Oracle Support and My Oracle Support (MOS) April 2016 Copyright 2016 Oracle and/or its affiliates. All rights reserved. 2 Agenda 1 2 3 4 5 6 Changes for MICROS Customers

More information

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Ahead of the Change, Ahead of the Curve Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Craig Lovell VP of Product Development Sandrine Moreau VP of Customer Support Agenda

More information

Accelerate Windows Server Migrations with Dell Software and AppZero. 29 th January 2015

Accelerate Windows Server Migrations with Dell Software and AppZero. 29 th January 2015 Accelerate Windows Server Migrations with Dell Software and AppZero 29 th January 2015 Attendees muted upon entry Type your questions using the WebEx online interface The WebEx will be recorded Today s

More information

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network

More information

BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization

BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization BMC Service Assurance Proactive Availability and Performance Management Capacity Optimization BSM enables cross-it workflow Proactive Operations Initiatives Incident Management Proactive Operations REQUEST

More information

How To Get A Certificate From Ms.Net For A Server Server

How To Get A Certificate From Ms.Net For A Server Server Last Activity Recorded : December 19, 2014 Microsoft Certification ID : 2665612 MARC GROTE Wittorfer Strasse 4 Bardowick, Lower Saxony 21357 DE [email protected] ACTIVE MICROSOFT CERTIFICATIONS:

More information

Gigamon s goal is to provide you world-class service to assure the best possible return on your Gigamon Active Visibility solution.

Gigamon s goal is to provide you world-class service to assure the best possible return on your Gigamon Active Visibility solution. Gigamon Global Services Version 2.1 Overview This document describes the broad range of Gigamon Product Support and Software Maintenance solutions designed to enable your success throughout your design,

More information

CEI Document Management in S/4 Initial Call

CEI Document Management in S/4 Initial Call CEI Document Management in S/4 Initial Call, SAP Labs India Dec 2015 Disclaimer The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Desktop Management Shared Service SUG 1/13/14. Jeremy Kim, Wharton Peter Palladino, ISC

Desktop Management Shared Service SUG 1/13/14. Jeremy Kim, Wharton Peter Palladino, ISC Desktop Management Shared Service SUG 1/13/14 Jeremy Kim, Wharton Peter Palladino, ISC DME Objectives Identify criteria to evaluate products that the team chose as candidates for desktop management. Select

More information

Mobility Manager 9.5. Installation Guide

Mobility Manager 9.5. Installation Guide Mobility Manager 9.5 Installation Guide LANDESK MOBILITY MANAGER Copyright 2002-2013, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or

More information

Microsoft Active Directory Project

Microsoft Active Directory Project Microsoft Active Directory Project Simcoe County District School Board Project Kick-off Meeting Rami Wehbe (Solution Architect) January 18, 2012 Agenda Introductions Project objectives and drivers Approach

More information

Design an efficient, personalized and consistent customer experience. By Özlem TOPÇAKAN Senior Manager of AVEA Sales&Dealer Analysis Department

Design an efficient, personalized and consistent customer experience. By Özlem TOPÇAKAN Senior Manager of AVEA Sales&Dealer Analysis Department Design an efficient, personalized and consistent customer experience By Özlem TOPÇAKAN Senior Manager of AVEA Sales&Dealer Analysis Department 35000 Employees 60 million customers 2.2 billion TL Investment

More information

Oracle Premier Support Services

Oracle Premier Support Services Oracle Premier Services Jafar Alomari Services Sales Director, Oracle Middle East & Africa Agenda Global Customer Service Delivery Channels Oracle Portfolio Contract Renewal Team

More information

SD Monthly Report Period : August 2013

SD Monthly Report Period : August 2013 SD Monthly Report Period : 213 SD KPI Dashboard The role of this report is to capture both quantitative and qualitative data that reflects how Service Delivery and DIT services are performing against agreed

More information

Project title (in Chinese) 項 目

Project title (in Chinese) 項 目 II Project Information Project title (in English) Project title (in Chinese) HKCAAVQ IT Infrastructure Development 香 港 學 術 及 職 業 資 歷 評 審 局 資 訊 系 統 基 建 發 展 Project 項 目 Project summary (Please provide an

More information

Lumension Endpoint Management and Security Suite Patch and Remediation 7.0 Service Pack 1 Migration Guide

Lumension Endpoint Management and Security Suite Patch and Remediation 7.0 Service Pack 1 Migration Guide Lumension Endpoint Management and Security Suite Patch and Remediation 7.0 Service Pack 1 Migration Guide Planning your migration with Service Pack 1 This document provides guidance for customers who plan

More information

Customer Support & Service Review Premier, Lifetime and Extended Support April 12, 2011

Customer Support & Service Review Premier, Lifetime and Extended Support April 12, 2011 Customer Support & Service Review Premier, Lifetime and Extended Support April 12, 2011 Patricia Woodruff Customer Services Director for DOE Agenda Oracle Premier Support Lifetime

More information

Managed Cloud Services

Managed Cloud Services Managed Services From Data Centre to Managed Public Traditional data centre Virtual Data Centre In-house Dedicated External Multi-tenant External Managed Public Consulting approach: Breakdown of Business

More information

Standard Success Program

Standard Success Program Support Services Apptio Customer Support is dedicated to providing customers with responsive, high-quality assistance to your inquiries regarding your use of the Apptio Subscription Services. Our support

More information

RESPONSE TO RFP COMMITTEE MANAGEMENT SOFTWARE SOLUTION. Prepared for Brigham Young University. April 21, 2015

RESPONSE TO RFP COMMITTEE MANAGEMENT SOFTWARE SOLUTION. Prepared for Brigham Young University. April 21, 2015 RESPONSE TO RFP COMMITTEE MANAGEMENT SOFTWARE SOLUTION Prepared for Brigham Young University April 21, 2015 Submitted by StreamLink Software, Lauren Nieberding, Sales Manager Company, Product and Service

More information

NG CRM Release 1. Viktor Janček, Slovak Telekom, a.s.

NG CRM Release 1. Viktor Janček, Slovak Telekom, a.s. NG CRM Release 1 Viktor Janček, Slovak Telekom, a.s. NG CRM Release 1in Slovak Telekom Agenda 1) Slovak Telekom @ a Glance 2) NG CRM Program Introduction 3) NG CRM in Slovak Telekom 4) Implementation Details

More information

Oracle Beehive. Oracle Beehive Central Help Release 2 (2.0.1.6) for Windows, Linux, and Solaris

Oracle Beehive. Oracle Beehive Central Help Release 2 (2.0.1.6) for Windows, Linux, and Solaris Oracle Beehive Oracle Beehive Central Help Release 2 (2.0.1.6) for Windows, Linux, and Solaris November 2011 Last updated on November 4, 2011 Oracle Beehive Central provides Web-based single-point access

More information

Re: New Reporting Requirements Related to Smart Meter Deployment and the Application of Time-of-Use Pricing

Re: New Reporting Requirements Related to Smart Meter Deployment and the Application of Time-of-Use Pricing Ontario Energy Board P.O. Box 2319 27th Floor 2300 Yonge Street Toronto ON M4P 1E4 Telephone: 416-481-1967 Facsimile: 416-440-7656 Toll free: 1-888-632-6273 Commission de l énergie de l Ontario C.P. 2319

More information

Copyright 2013 wolfssl Inc. All rights reserved. 2

Copyright 2013 wolfssl Inc. All rights reserved. 2 - - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.

More information

Versus Certification Training 2016 Guideline of Versus Technical Education Courses

Versus Certification Training 2016 Guideline of Versus Technical Education Courses Guideline of Versus Technical Education Courses General Information Instructor-Led Training Classes begin promptly at 8:30 am each day. When making travel arrangements, it is generally best to assume that

More information

> SuperSTAR Suite. Customer Support Guide

> SuperSTAR Suite. Customer Support Guide > Customer Support Guide February 7, 2013 Table of Contents Table of Contents... i Tables Reference... ii Space-Time Research Customer Support Plan... 3 Support Policies... 4 Definition of a Support Case...

More information

HAZELCAST, INC. SUPPORT SERVICES POLICY Effective March 1 st, 2016

HAZELCAST, INC. SUPPORT SERVICES POLICY Effective March 1 st, 2016 HAZELCAST, INC. SUPPORT SERVICES POLICY Effective March 1 st, 2016 This Hazelcast, Inc. Support Services Policy is the primary document used to communicate Hazelcast s support policies to licensees of

More information

Capability Statement. Enterprise Data Management with the Datalynx Data Management Suite

Capability Statement. Enterprise Data Management with the Datalynx Data Management Suite Capability Statement Enterprise Data Management with the Datalynx Data Management Suite Why Datalynx? Like you, Datalynx truly understands the challenges of managing critical business data across a complex

More information