Jyske Bank Testimonial Case
|
|
- Colin Collins
- 8 years ago
- Views:
Transcription
1 Jyske Bank Testimonial Case
2 Jyske Bank CEM Institute Client: Jyske Bank is Denmark s third largest bank with around employees, 120 branches and app customers. As late as august 2008 Jyske Bank was rated as the best bank in Denmark by the customers. This gave Jyske Bank a steady influx of new customers and a high retention rate among existing customers. The financial crisis that followed changed all this as the bank had some unfortunate incidents that had strong implications on the banks image, and as a consequence the customers rating decreased drastically. In only 5 months the bank slid from first to fifth place in the ranking. Since 2008, CEM Institute has gathered all B2C market knowledge of the banking market in a Customer Experience Management solution (CEM). The CEM solution contains all essential parameters that have importance for a customer s choice of bank. All information is gathered continuously every day all year around. The data is processed and reported instantly, which enables the banks with the CEM Institute solution to monitor the customer s experiences in real time. In April 2009 The CEM Institute banking solution was implemented at Jyske Bank. Now Jyske Bank is again very close at being ranked number one among All Danish banks. With the CEM-solution it is far easier than before to monitor and follow the clients and potential clients perception of Jyske Bank and our competitors. We are updated on the development daily, and can easily process, analyze and disseminate the results ourselves. Christian Bjerre Tørring Department Director in Marketing Denmark, Jyske Bank CEM Institute Testimonial Case
3 Nilfisk Advance Testimonial Case
4 Nilfisk Advance CEM Institute Client: Nilfisk-Advance is one of the world s leading manufacturers of professional cleaning equipment The headquarter is based in Denmark, with production facilities located in Asia, Europe and Americas and sales companies in 43 countries - plus distributors in more than 70 countries. Main product lines are professional scrubber dryers, sweepers, vacuum cleaners, and high pressure washers. The products are sold under a wide range of brands, including Nilfisk, Nilfisk-ALTO, Advance, Clarke, Viper and Nilfisk-CFM. Nilfisk-Advance is part of the NKT Group, listed on the Copenhagen Stock Exchange. As part of a more customer orientated focus Nilfisk Advance has initiated a brand new customer satisfaction set-up in 9 countries together with CEM Institute. In the long run it is the intention to expand to all Nilfisk Advance markets. The project was started with a pilot phase in Denmark in the autumn The Initial results and data were presented for Nilfisk advance and the key questions and loyalty drivers identified. On the basis of the Danish experience an international survey set-up was developed. The set-up is based on web-interviews with clients supplied by Nilfisk Advance. This enables CEM Institute to set-up our system so that all processes from interviewing to reporting are carried out automatically. The reporting includes Global benchmarking report, country reports and real time customer reports where the results are distributed directly to the individual person who is handling the customer. With the CEM solution we are working on we can monitor our markets and identify the most important issues. It is a crucial element that the results can be received in real time, as we want marked data that is actionable. This approach is important for us as we operate on many markets around the world with very different needs. With the CEM solution we will have an efficient way of collecting, filter and distribute our market knowledge thereby keeping it relevant at all times. Michael Fenger General Manager, Product Marketing EMEA/APAC CEM Institute Testimonial Case
5 Scandlines Testimonial Case
6 Scandlines CEM Institute Client: Scandlines GmbH is one of Europe s largest ferry companies, established in 1998 by a merger of the largest national ferry companies in Denmark and Germany. The core area is the triangle between Denmark, Germany and Sweden, where they have the densest route network of any ferry company. Scandlines operates on nine routes between 13 ports in the Baltic Sea. In 2010, the company transported about 16 million passengers, 3.7 million cars and more than one million lorries. Furthermore Scandlines activities include catering service, retail sales of goods in restaurants and shops on board and in shore-based shops. Scandlines are using many kinds of market research to improve the quality of their services. This includes both satisfaction surveys by paper and online and market surveys aimed at getting a closer understanding of the behavior of the target groups in many countries. To get a better grip on the huge amounts of data Scandlines contacted CEM Institute in order to get all the different data on one single platform where questionnaires can be created and data analysis performed and afterwards can be stored and reported fast and simple. The CEM solution makes it easier to monitor our market and identify the factors that are important to our customers. It means that our market knowledge will be more action oriented and in practice works as a management tool. The solution is flexible in relation to that we operate in many markets - including foreign ones. Thus, we have created order and got a clear overall picture. Last but not least, the CEM solution has the benefit that we have gathered all our market knowledge on our own CEM Platform thereby adding more value and has become easier to disseminate within the organization. Leif Meineche Head of Market Intelligence CEM Institute Testimonial Case
NKT Carnegie - Nilfisk Americas Roadshow
I 1 NKT Carnegie - Nilfisk Americas Roadshow 23 June 2016 I 2 Forward looking statements This presentation and related comments contain forwardlooking statements Such statements are subject to many uncertainties
More informationA Greener Transport System in Denmark. Environmentally Friendly and Energy Efficient Transport
A Greener Transport System in Denmark Environmentally Friendly and Energy Efficient Transport Udgivet af: Ministry of Transport Frederiksholms Kanal 27 DK-1220 København K Udarbejdet af: Transportministeriet
More information1.1 Casino Group, France
Case Study 1.1 Casino Group, France Abstract The Casino Group is one of France s leading food retailers. Founded in 1898, the firm sells it products through various channels including different types of
More informationCUSTOMER FLOW MANAGEMENT A QMATIC WHITEPAPER PART I: INTRODUCING CFM
CUSTOMER FLOW MANAGEMENT PART I: INTRODUCING CFM A QMATIC WHITEPAPER This whitepaper is the first part of three in a series of whitepapers aimed at explaining customer flow management, how it fits into
More informationREAL ROI REPORT MICROSOFT DYNAMICS NAV
REAL ROI REPORT MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 36 Washington Street Wellesley MA 02481 Phone: +1 781.416.2900 Fax: +1 781.416.5252 Nucleus Research Inc. www.nucleusresearch.com
More informationMarketing and Sales Highlights of the Volkswagen Group. Investor Meeting London, 13 July 2006
Marketing and Sales Highlights of the Volkswagen Group Stefan Jacoby, Executive Vice President Marketing & Sales Volkswagen Group Investor Meeting London, 13 July 2006 1. Marketing and Sales structure
More informationNew Ferries for Gedser - Rostock. Development of a transport concept GR12. Ferry Conference in Copenhagen 22 nd November 2010
Development of a transport concept Ferry Conference in Copenhagen 22 nd November 2010 Lars Jordt Johannes Johannesson LJ / JOJ 22/11-2010 1 The routes of Scandlines LJ / JOJ 22/11-2010 2 The route Northern
More informationMOVING OFFICE CREATIVE GROWTH PILOT PROJECT
MOVING OFFICE CREATIVE GROWTH PILOT PROJECT Majbritt Chambers Spinderihallerne Centre for Culture & Business September 2011 1. Introduction and background The Interreg 4 C project Creative Growth has three
More informationOdgers Berndtson Board Survey. Among CEOs in Denmark s largest corporations
Boards and CEOs preparing for growth Almost half of the CEOs in Denmark s largest corporations consider the financial crisis to be over and expect positive growth in the near future. This calls for preparation
More informationJanitorial Cleaning Products in Europe: Market Analysis and Opportunities
1st Edition Published December 2015 Base Year: 2014 Forecasts to 2019 Regional Coverage: France Germany Italy Spain The United Kingdom This report provides subscribers with a comprehensive assessment of
More informationThe strongest ticket and POS solution based on the best financial management system
The strongest ticket and POS solution based on the best financial management system Some of our references Future-proof all-in-one solution for your line of business with unlimited options for expansion
More informationATTIX 30, 40 & 50 WHY COMPROMISE. Easy handling and easy maintenance
ATTIX 30, 40 & 50 WHY COMPROMISE Easy handling and easy maintenance The perfect solution for professionals on the move The ATTIX 30 is the new and compact generation of the ATTIX range - representing a
More informationSocial CRM in German retail banks
White Paper Social CRM Social CRM in German retail banks How social media is transforming the business world White Paper Social CRM Table of contents 1. Introduction 3 2. German retail banking industry
More informationHow To Study Employment Practices Of Multinational Companies In An Organizational Context
Employment Practices of Multinational Companies in an Organizational Context Summary of Research Project This project is the first based on a representative sample of MNCs operating in Denmark. In this
More informationMagnus Ehrenberg Ehrenberg Kommunikation
Magnus Ehrenberg Ehrenberg Kommunikation The nordic ferry sector overview, challenges and opportunities by Magnus Ehrenberg Ferries cross open waters on regular liner services with vehicles as well as
More informationW H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e
W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e Sponsored by: IFS Anders Elbak 2011 Global Survey I D C O p i n i o
More informationNKT Group strategy. Our background - more than 120 years of industrial development
NKT Group strategy NKT - ACTIVE, INDUSTRIAL OWNERSHIP Our background - more than 120 years of industrial development NKT was founded by the Dane Hans Peter Prior in 1891 and became a listed company in
More informationFAST TRACK TO CUSTOMER EXPERIENCE TRANSFORMATION IN DSV
FAST TRACK TO CUSTOMER EXPERIENCE TRANSFORMATION IN DSV a better customer dialogue is the shortest way to future business success Having satisfied customers is everyone s responsibility How likely are
More informationService Excellence Study 2014
Please note that the release, publication or distribution of this executive report is not allowed. Study 2014 Executive Report European Institute December 2014 Key Insights 1/2 Study findings I. New technologies
More informationMobile Marketing Strategies
INTRODUCTION Your customers are using mobile as an integral part of their everyday lives, and as a marketer, you need to get on board. But, not every mobile marketing activity is going to make sense for
More informationWinning the Retail Game
Winning the Retail Game Improving retail performance in an increasingly competitve automotive market With cut-throat competition characterizing stagnant automotive retail markets, high-performing dealer
More informationGIM Capital Goods / B2B. Heidelberg, April 2015
GIM Capital Goods / B2B Heidelberg, April 2015 04/2015 AGENDA 1. GIM Profile 2. GIM Capital Goods / B2B 3. Potential Methodological Approach GIM in a Nutshell GIM is one of the biggest and most experienced
More informationSales Effectiveness A study of international sales force performance
productivity report Sales Effectiveness A study of international sales force performance www.alexanderproudfoot.com productivity report: sales effectiveness A foreword on selling No company strategy, however
More informationCRM in the Contact Center and the Emergence of the Unified Agent Desktop
CRM in the Contact Center and the Emergence of the Unified Agent Desktop An excerpt from Datamonitor s recent report, DMTC2207 SUMMARY Publication Date: September 2008 Contact centers face ever-increasing
More informationF R O S T & S U L L I V A N. 2009 European Mobile VoIP Technology Innovation Award. We accelerate growth
F R O S T & S U L L I V A N 2009 2009 European Mobile VoIP Technology Innovation Award We accelerate growth 2009 European Mobile VoIP Technology Innovation Award Award Description The Frost & Sullivan
More informationLiquidity and Transparency in the Danish Government Bond Market
101 Liquidity and Transparency in the Danish Government Bond Market Jens Verner Andersen, Financial Markets, and Per Plougmand Bærtelsen, Market Operations SUMMARY During the autumn of 2003 a number of
More informationScandinavian ferry market development. the Tallink expansion
Scandinavian ferry market development the Tallink expansion Baltic Sea Market area Global passenger traffic Tallink routes 600 500 536 (in million) 400 300 200 100 0 291 187 166 133 Asia America Baltic
More informationMerchandising Security Customer Satisfaction. Business Intelligence for the. Retail Sector. V i d e o A n a l y t i c s
Merchandising Security Customer Satisfaction Business Intelligence for the V i d e o A n a l y t i c s Retail Sector VCA Technology video analytics is capable of multi-tasking. Depending on the field of
More informationTallink & Baltic Sea market. April 2009
Tallink & Baltic Sea market April 2009 Baltic Sea is one of the largest ferry markets in the world PAX (m) Cars (m) Trips (th) No. of vessels* Total beds Baltic Sea 4. 225,7 1. 83,5 1. 3 952 3. 205 2.
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationActively Engage with Energy Utility Customers to Build Loyalty and Drive Retention
Kampyle for Utilities Industry Actively Engage with Energy Utility Customers to Build Loyalty and Drive Retention Layer qualitative data on analytics to better understand and address customer needs and
More informationMitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0
Mitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0 Contents MITEL PROFESSIONAL SERVICES DELIVERY METHODOLOGY... 2 CUSTOMER NEEDS... 2 ENGAGING
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationCUSTOMER DRIVEN E-COMMERCE. Software-Services for an intelligent Personalization.
CUSTOMER DRIVEN E-COMMERCE Software-Services for an intelligent Personalization. COMPANY FACTS. ABOUT EPOQ. epoq internet services GmbH is among the leading manufacturers of intelligent software for the
More informationIntroducing Test-an-EV
Introducing Test-an-EV Høje Taastrup, March 7 th 2013 Alexander Schou Nielsen, Program Manager - asn@clever.dk - +45 52190839 Please visit us at www.clever.dk, or facebook.com/clever Who am I? Projektansvarlig
More informationTHE DANISH LABOUR MARKET. August 2011. www.investindk.com
THE DANISH LABOUR MARKET August 2011 www.investindk.com Content Hiring and firing practices... 3 Business culture and working habits... 4 Salary... 5 Labour costs... 5 Working hours... 6 Labour qualifications
More informationTechnical Writing - A Glossary of the German Tax Determination System ( DLR)
DLR.de Chart 1 SELECT Findings, Challenges and Outlook Jens Klauenberg German Aerospace Center Institute of Transport Research DLR.de Chart 3 SELECT Framework and consortium ERA-NET Plus scheme Electromobility+
More informationMarketing Security Customer Satisfaction. Business Intelligence for the Retail Sector
Marketing Security Customer Satisfaction Business Intelligence for the Retail Sector VCA video analytics is capable of multi-tasking. Depending on the field of view of a camera the software can generate
More informationEPA Awards 2015 Category 5 Marketing & Communication on Parking. My VINCI Park An all in one app for smartphones
EPA Awards 2015 Category 5 Marketing & Communication on Parking My VINCI Park An all in one app for smartphones VINCI Park s Digital Innovation Strategy When VINCI Park launched its SmartPhone App, the
More informationPERMANENT SECRETARY MICHAEL DITHMERS SPEECH AT THE CONFERENCE THE EU IN A DIGITAL AGE, 25. FEBRU- ARY 2015
PERMANENT SECRETARY MICHAEL DITHMERS SPEECH AT THE CONFERENCE THE EU IN A DIGITAL AGE, 25. FEBRU- ARY 2015 [THE SPOKEN WORD APPLIES] Dear Danish Chamber of Commerce; Lady Neville-Rolfe; ladies and gentlemen.
More information1Current. Today distribution channels to the public have. situation and problems
1Current situation and problems Today distribution channels to the public have proliferated. The time when purchases were made at grocery stores which held all kinds of goods in a small space has long
More informationHow Point of Sales (POS) Systems Help Retail Stores
2014 How Point of Sales (POS) Systems Help Retail Stores AN ANALYSIS OF THE UTILITY OF A POS SYSTEM AND HOW IT BENEFITS A RETAIL STORE. CORPORATE EDITION QUORION DATA SYSTEMS GMBH An der Klinge 6, 99095
More informationSocial CRM in Banking
Social CRM in Banking Need of the hour K. Ujwala Research Scholar, Department of Business Management, Osmania University, Hyderabad. kema.ujwala@gmail.com Abstract Marketing experts are working throughout
More informationMaximizing Your Customer Experience Management Metrics
Maximizing Your Customer Experience Management Metrics For Internal Use Customer Experience Is The New Brand Image Other people s experiences influence everyone Good and bad experiences impact non-customers
More informationCase Study / Increasing Share Of Wallet Through Customer Centricity. 01/ The Situation
Case Study / Increasing Share Of Wallet Through Customer Centricity 01/ The Situation One of Australia s top four banks has a history that dates back over 175 years. The Bank is committed to building lasting
More informationUpdated: October 2015. Your key to success
Updated: October 2015 Your key to success DocCheck the Social Medwork Networks for better healthcare: benefit from simplified access to medical information and a direct exchange of ideas with the professional
More informationGlobal Pricing Study 2011: "Weak pricing cuts profits by 25%" Short summary
Global Pricing Study 2011: "Weak pricing cuts profits by 25%" Short summary August 2011 Bonn Office Haydnstr. 36, 53115 Bonn, Germany Tel.: +49 228 9843-351, fax: +49 228 9843-380 e-mail: bonn@simon-kucher.com
More informationHow to sell on Amazon US. www.salesupply.com. Copyright 2008-2015 Salesupply AG, All rights reserved
How to sell on Amazon US www.salesupply.com 1 Introduction The US e-commerce market with its $456bn annual turnover and 196 million online shoppers is ranging at the global top. It is also a market which
More informationEXECUTIVE CHALLENGE SURVEY THE
THE EXECUTIVE CHALLENGE SURVEY Main challenges Motivational factors Modern leadership Change is the name of the game I get my kick out of breaking new grounds Human leadership skills undefeated Market
More informationThe Expanding Role of E-Channels in CRM
Couve_V2_Mise en page 1 09/05/11 10:42 Page2 The Expanding Role of E-Channels in CRM May 2011 Best practices in retail financial services more information on www.efma.com Contents 04 Executive Summary
More informationTrackunit Telematics Solution. for OEM
Trackunit Telematics Solution for OEM Trackunit Telematics is an indispensable tool for improving your business through a deeper understanding of machine usage and customer behaviour. It enables you to
More informationOur unique perspective on brand and comms tracking
Our unique perspective on brand and comms tracking Hamish Asser Research Director Introducing BrandBox A powerful, flexible and transparent brand tracking tool that monitors brand performance and identifies
More informationOPERA Central Systems. Create success. integrated efficiency for hotel chains
OPERA Central Systems Create success integrated efficiency for hotel chains Introduction Stay on top with the cutting edge in management technology at your fingertips In today s highly competitive global
More information2009 Annual Report. The NKT Group consists of: NKT Flexibles One of three global suppliers of flexible pipes to the offshore oil industry
2009 Annual Report The NKT Group consists of: NKT Holding Since 1991 listed parent company for the fully or partly owned companies NKT Cables A leading European supplier of power cables to the electricity
More informationFLEETVIEW ONLINE THE NEW AND IMPROVED FLEETVIEW ONLINE, NOW INCLUDING:
FLEETVIEW ONLINE THE NEW AND IMPROVED FLEETVIEW ONLINE, NOW INCLUDING: CHART AND DATA MANAGEMENT FUEL EFFICIENCY MONITORING PIRACY INFORMATION SHIP SECURITY FLEET TRACKING FLEETVIEW ONLINE FleetView Online
More informationOperations Management Coursework ECCO Shoes Global Value Chain
Operations Management Coursework ECCO Shoes Global Value Chain By Arif Harbott EMBA September 2010 Lecturer: Dr. Canan Kocaba Deadline: 8 th August 2011 Word Count: 2,497 (excluding contents, footnotes,
More informationTo: Partner Programme From: SEOstartup.com Business Proposal: February 2008 1 Contact Details: Rachel Weybourne 08700 760 761 Email : rachel@it3.
To: Partner Programme From: SEOstartup.com Business Proposal: February 2008 1 1. Introduction to SEOsitebuilder.com... 3 2. Background... 3 3. Search Engine Optimisation... 4 4. Product Range... 4 5. SEO
More informationBuilding smarter banking with digital customer experience management
Building smarter banking with digital customer experience management Digital CEM adoption in the Nordics: a progress report Introduction The impact of digitalisation has been profound in the financial
More informationInternet-based remote support for help desks. Product white paper
Product white paper The challenge Providing timely, efficient, and cost-effective technical support for all users is one of the challenges that many organizations face today. Supporting thousands of users
More informationSpring 2010. Understanding International B2B Research for Printing and Imaging Markets. 4 Key Components. Introduction
Topic: International B2B Research Understanding International B2B Research for Printing and Imaging Markets 4 Key Components Introduction iprint is produced by Business Advantage, a B2B research, business
More informationintroducing efs EFS covers ThE Following ESSEnTial FEEDBacK requirements:
introducing efs QuestBack s EFS is a powerful, uniquely complete and easy-to-use feedback platform that puts you one step ahead of your competitors. Engineered from the ground up for fast, efficient working,
More informationSurvey of young person s perception and ideas on Baltic Sea Region tourism products
Survey of young person s perception and ideas on Baltic Sea Region tourism products Lise Lyck 1 Survey of young person s perception and ideas on Baltic Sea Region tourism products Copenhagen Business School
More informationDisplaying an innovative approach towards port management
Displaying an innovative approach towards port management Port Management Information Systems As part of the world trade system, ports are complex entities.they need the full range of solutions to provide
More informationGT Car Center (GTCC) FAQ - Question and answers
Content 1. What does GT Car stand for?... 2 2. Why was the GT Car Center concept developed?... 2 3. Who benefits from the GT Car Center network?... 2 4. How international is GT Car Center?... 2 5. Why
More informationBall Corporation. Situation. Ball Corporation strengthens global account management by using CRM in the cloud
Ball Corporation Ball Corporation strengthens global account management by using CRM in the cloud For more than 130 years, Ball Corporation has led its industry by providing innovative, valuable packaging
More informationPublic consultation on Building a Capital Markets Union COM/2015/63 green paper
Public consultation on Building a Capital Markets Union COM/2015/63 green paper Jelena Soskic European Policy Advisor jso@danskerhverv.dk phone: +32 486 03 04 53 The Danish Chamber of Commerce welcomes
More informationUK Parcels Distribution Survey Programme 2014 UK Domestic B2B Parcels UK Domestic B2C Parcels UK Domestic Parcels Delivery Report
UK Parcels Distribution Survey Programme 2014 UK Domestic B2B Parcels UK Domestic B2C Parcels UK Domestic Parcels Delivery Report Parcels Benchmarking Research Proposal A Multi-Client Research Programme
More informationMotorist valuation of traffic information Results of a stated-preference pilot study
ITE report 537/2001 Authors: Marit Killi Hanne Samstad Kjartan Sælensminde Oslo 2001, 77 pages Summary: Motorist valuation of traffic information Results of a stated-preference pilot study Introduction
More informationINVITATION EXCLUSIVE INTRODUCTION
INVITATION EXCLUSIVE INTRODUCTION eurobrandforum 21 January 2014, Bucharest Austrian Embassy Romania Commercial Section Speaker KommR DI Dr. Gerhard Hrebicek, MBA President European Brand Institute Mag.
More informationCall Center Optimization. Utility retail competition is about customer satisfaction, and not just retail prices
Energy, Utilities and Chemicals the way we see it Call Center Optimization Utility retail competition is about customer satisfaction, and not just retail prices Customers critical awareness; emancipation
More informationTactical Routing. The leading solution for optimizing your transport on a tactical level
Tactical Routing The leading solution for optimizing your transport on a tactical level How do we deploy our company fleet with optimal efficiency? Challenges The supply chain sector is currently under
More informationFurther focus on retail banking
Further focus on retail banking Building a platform for future growth Tonny Thierry Andersen, CFO, Danske Bank 2 December 2004 Executive summary High rated retail bank focusing on the north European markets
More informationBig Data Use Case: Business Analytics
Big Data Use Case: Business Analytics Starting point A telecommunications company wants to allude to the topic of Big Data. The established Big Data working group has access to the data stock of the enterprise
More informationDefining Findability - A Practical Definition
Defining Findability Get found online to master local search Table of Contents Executive Summary... 3 Standing out in the crowd... 5 Being found makes a difference... 6 In-person sales still reign... 6
More informationTHE MOBILE SHOPPER IS HERE
THE MOBILE SHOPPER IS HERE 88% of Respondents Use Retail Mobile Apps HOW RETAIL MOBILE APPS HAVE SHAKEN UP THE INDUSTRY The way customers shop, browse, and purchase is evolving. Retail sales have become
More informationAudi's Three Steps to a Winning CRM Strategy
Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer
More informationFULLY INTEGRATED CLOUD-BASED BUSINESS SYSTEMS THE SKY S THE LIMIT
FULLY INTEGRATED CLOUD-BASED BUSINESS SYSTEMS THE SKY S THE LIMIT Real time ALL THE TIME WHEN RUNNING A BUSINESS YOU NEED OPERATING SYSTEMS THAT ARE RELIABLE, FAST AND WORK THE WAY YOU WANT THEM TO. PAUL
More information2008-09 Student Entry Survey Key Driver Analysis Importance vs. Performance Maps for Your Program (Programs with intakes between November 1, 2008
2008-09 Student Entry Survey Key Driver Analysis Importance vs. Performance Maps for Your Program (Programs with intakes between November 1, 2008 October 31, 2009) About Percept Research Percept Research
More information1 Sub-prime retail credit is included in the study, but is not eligible for an award.
J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases Significantly; Lenders Strong Support Continues to Fuel Auto Industry s Sales Increases BMW Financial Services Ranks Highest in
More informationALCATEL-LUCENT S INDUSTRY LEADING TECHNOLOGY BOOSTS CHINA EASTERN S GLOBAL CALL CENTER AND VOICE PLATFORM
ALCATEL-LUCENT S INDUSTRY LEADING TECHNOLOGY BOOSTS CHINA EASTERN S GLOBAL CALL CENTER AND VOICE PLATFORM PASSENGERS AND USERS ENJOY A RICHER EXPERIENCE WHILST COSTS ARE SIGNIFICANTLY REDUCED CHALLENGES
More informationProceedings of the 7th International Conference on Innovation & Management
846 An Empirical Research on Influencing Factors of Customer Experience of Retail Industry Aiming to Improve Customer Satisfaction: Taking Supermarket as an Example Tang Wenwei, Zheng Tongtong School of
More informationCluster 3 in 2004: Multi-Channel Banking
Cluster 3 in 2004: Multi-Channel Banking (Prof. Dr. Bernd Skiera) 1 Motivation The aim of the Multi-Channel Banking Cluster is to provide research in the area of multi-channel,anagement which should aid
More informationHow To Use Probos.Com To Improve Your Business
Case Study 1.1 Probos (Portugal) Abstract The Portuguese company Probos manufactures high-quality plastic edge bands which are used in the manufacture of chipboards, medium density fibreboards (MDF) and
More informationiscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction
38 44 N 9 08 W iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction Powered by making global business simple As an API distribution company we have to be able to very carefully track
More informationRETAIL MANAGEMENT AN INTRODUCTION
RETAIL MANAGEMENT AN INTRODUCTION RETAILING IS A PART OF OUR LIFE IN RECENT PAST BUYING AND SELLING HAS BECOME MORE FORMAL AND BRAND DOMINATED TRADITINAL FORMS CO EXSIST WITH ORGANIZED RETAILERS. RETAILING
More informationCustomers Switching in Mobile Phone Service Providers in Pakistan
Customers Switching in Mobile Phone Service Providers in Pakistan Mohammad Aamir, Waseem Ikram, Khalid Zaman Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad,
More informationWhat do digital marketers really want in 2015? KENTICO MARKETERS SURVEY
What do digital marketers really want in 2015? KENTICO MARKETERS SURVEY Digital marketers in 2015 In digital marketing, new trends are born and die every minute. It s hard to see the lasting changes through
More informationTEAMWORK. Recruitment HR Consulting Market Research A WINNING TEAM IS GREATER THAN THE SUM OF ITS PARTS.
TEAMWORK Recruitment HR Consulting Market Research Business Consulting A WINNING TEAM IS GREATER THAN THE SUM OF ITS PARTS. Saint Blanquat & A. Services Saint Blanquat & A. is Cambodia s premier Human
More informationGCSE Business Studies
GCSE Business Studies Unit 2: Investigating small business Controlled Assessment 25% of final grade Name Teacher Page 1 of 15 GCSE BUSINESS STUDIES UNIT 2: Investigating small business CONTROLLED ASSESSMENT
More informationCustomer intimacy in the baking industry
14 Customer intimacy in the baking industry CSM, WORLDWIDE LEADING SUPPLIER OF BAKERY INGREDIENTS, HAS LAUNCHED A STRUCTURAL CHANGE TO ITS EUROPEAN ORGANIZATION. GERARD HOETMER (51), CEO OF CSM TALKED
More informationNKT Danske Bank - Copenhagen Winter Seminar
I 1 NKT Danske Bank - Copenhagen Winter Seminar Copenhagen, 3 December 2015 I 2 Forward looking statements This presentation and related comments contain forwardlooking statements Such statements are subject
More informationMobile Applications and Open Innovation
Mobile Applications and Open Innovation and what it could mean to public transport in Denmark Conference on IT in Public Transport TØF, 2 May 2011 Søren Have Attractive public transport is key to providing
More informationFA 01: Intelligence agencies target information highways
FA 01: Intelligence agencies target information highways Submarine cables make the global information highways a reality. The newest spy scandal forces states to further expand their networks. Now, the
More informationOverview of AAA Auto Group N.V. AAA Auto Group N.V.
Overview of AAA Auto Group N.V. AAA Auto Group N.V. Privately owned company based in the Netherlands. We operate a network of used car centres throughout the Czech Republic, Slovakia, Russia and Hungary.
More informationGS1 Digital Coupons. 13 February 2012 Jean-Luc Champion GSMP ecom Process Manager GS1 Global Office
GS1 Digital Coupons 13 February 2012 Jean-Luc Champion GSMP ecom Process Manager GS1 Global Office Agenda Potential of Digital Coupons GS1 Digital Coupons Standard 2 Usage and Potential of Mobile Couponing
More informationManufacturing Network Quick Check
Project Proposal Manufacturing Network Quick Check Content 1. What is the Manufacturing Network Quick Check in short... 1 2. Initial situation... 1 3. Project objectives... 1 4. Project deliverables...
More informationWHITEPAPER. Engineering Services Outsourcing A research on drivers and trends
WHITEPAPER A research on drivers and trends 1 WHITEPAPER INTRODUCTION THE RESEARCH COMPANY QEDBATON QEDbaton delivers high impact demand generation solutions to technology companies across global markets.
More informationCustomer Care is a management matter
30 Customer service Customer Care is a management matter Why service organizations fail to use service as an added value Customer service 31 Customer care service today has developed into an essential
More informationWhat do we do at Cimigo?
Careers at Cimigo What do we do at Cimigo? As a Market Research Consultancy we help organisations achieve their business objectives: we. Identify opportunities & threats Measure behaviour & attitudes Benchmark
More informationSmart Transport ITS Norway
www.steria.com Smart Transport ITS Norway Intelligent Transport Systems for all users Pierre Basquin Steria Steria Delivering IT and business process outsourcing services We provide a full range of IT
More information