Digitising your business processes through reusability and services

Transcription

1 IDC BPM & BI - Nova Geração de Aplicações Potencia Melhores Negócios Centro Cultural de Belém, Sala Sophia de Mello Breyner, Lisboa 30 de Setembro de 2008 Digitising your business processes through reusability and services Andrea Girlanda K2 Regional Director Western Europe andrea@k2.com Mobile:

2 COMPANY PROFILE > Founded in 2000 > Headquarters in Redmond, Washington, USA > Increased revenues 200 percent from 2005 to 2007 > Customers in more than 40 countries > 15 percent of Fortune 100 companies > 1,500 customers and more than 1 million users > Deeply involved in collaboration, research and development with Microsoft > Strategic product and go-to-market joint initiatives across many verticals > Committed and engaged in 40+ Microsoft Technology Adoption Programs (TAPs) > Aligned and executing on the Microsoft SOA and BPM Vision Americas Seattle phone ) EMEA London phone Asia-Pacific Singapore phone

3 FROM WORKFLOW AUTOMATION TO PROCESS-DRIVEN APPLICATION BUILDING > Human-centric business processes vs system-centric transactions > Integrating the Microsoft Office platform to embrace masses > Visual and declarative process modelling: graphical vs. digital representation > Reusable components to simplify and speed up change management > Process-driven applications: empowering business people to solve their problems

4 THE WORKFLOW SPECTRUM

5 THE WORKFLOW SPECTRUM Human-to-Human Workflows > Participants: People (knowledge workers, customers, tech staff), roles > Flow style: Ad-hoc to best practice > Data: Unstructured (Documents) and structured (Orders, Expense Claims, Service request) > Owners: Business owners, Analysts and Knowledge Workers Human-to-System Workflows System-to-System Workflows (Integration/Transactions) > Participants: Apps, services > Flow style: Prescriptive, protocols, message driven, transformations > Data: Structured, transactional > Owners: Technical Users, Developers, Analysts

6 FROM WORKFLOW AUTOMATION TO PROCESS-DRIVEN APPLICATION BUILDING > Human-centric business processes vs system-centric transactions > Integrating the Microsoft Office platform to embrace masses > Visual and declarative process modelling: graphical vs. digital representation > Reusable components to simplify and speed up change management > Process-driven applications: empowering business people to solve their problems

7 From Desktop Individual Productity Toolset to a Service Oriented Platform THE FULL POTENTIAL OF A SYSTEM IS REALISED WHEN IT GETS IN THE HANDS OF THE MASSES People Content From Desktop Individual Productivity Toolset To Service Oriented Platform Processes From Workflow Automation To Process-Driven Application Building Paradigms and technologies influencing the content and process management evolution SOA promotes the separation of functions into distinct loosely-couple distributed interoperable units, or services, that can be combined and reused in the production of business applications. The Microsoft.NET Framework is a software technology comprising a large library of pre-coded solutions to common programming problems. It includes a new set of managed code APIs: Windows Presentation Foundation (WPF), Windows Communication Foundation (WCF) and Windows Workflow Foundation (WF). Oslo is the Microsoft next-generation data-centric platform for modeling only, including data models and tools, aimed at empowering non-developers to build distributed applications in a rich and visual manner.

8 FROM WORKFLOW AUTOMATION TO PROCESS-DRIVEN APPLICATION DEVELOPMENT > Human-centric business processes vs system-centric transactions > Integrating the Microsoft Office platform to embrace masses > Visual and declarative process modelling: separating the graphical and digital representation > Reusable components to simplify and speed up change management > Process-driven applications: empowering business people to solve their problems

9 THE USER SPECTRUM

10 PROCESS DEFINITION SHARING : MULTIPLE DESIGN ENVIRONMENTS AND NOTATIONS

11 DECOUPLING THE GRAPHICAL AND DIGITAL REPRESENTATION IT S SIMPLE TO CUSTOMIZE AND EXECUTE Windows Workflow Foundation Schedule High-Level Workflow Representation

12 DECOUPLING THE GRAPHICAL AND DIGITAL REPRESENTATION IT S SIMPLE TO CUSTOMIZE AND EXECUTE Windows Workflow Foundation Schedule.NET Code

13 FROM WORKFLOW AUTOMATION TO PROCESS-DRIVEN APPLICATION BUILDING > Human-centric business processes vs system-centric transactions > Integrating the Microsoft Office platform to embrace masses > Visual and declarative process modelling: separating the graphical and digital representation > Reusable components to simplify and speed up change management > Process-driven applications: empowering business people to solve their problems

14 FORMS > PAPER > INFOPATH > WEB > SHAREPOINT LISTS > ADOBE INFORMATION > SAP & SIEBEL > DATABASE:SQL AND ORACLE > DOCUMENTS:SHAREPOINT > NEW DATA:NEED TO CREATE ACTIONS > APPROVE > REJECT > DELEGATE REPORTS > OUT-OF OF-THE THE-BOX > FOR BUSINESS USERS > FOR TECHNICAL USERS PEOPLE > ROLES > INFORMATION EXISTS > STATE EVENT MONITORING > INTERNAL EVENTS > EXTERNAL EVENTS POLICIES > CUSTOMER DISCOUNT > TASK DELIVERY > SLA > EXPENSE CLAIM LIMIT PROCESS > DESIGN > ASSEMBLE > EXECUTE > MONITOR > OPTIMIZE

15 FORMS ACTIONS START INFORMATION REPORTS PEOPLE ACTIVITY ACTIVITY EVENT MONITORING POLICIES PROCESS > 5000

16 REUSABLE PROCESS COMPONENTS AND SERVICES: SEPERATING DATA STORAGE FROM DATA MODELS

17 CUSTMOERS EMPLOYEES PARTNERS WEB MOSS FORMS SERVICES PROCESSES LOB SYSTEMS SECURITY START ACT1 ACT2 PROCESSES SMARTOBJECTS EVENT MONITORING

18 FROM WORKFLOW AUTOMATION TO PROCESS-DRIVEN APPLICATION BUILDING > Human-centric business processes vs system-centric transactions > Integrating the Microsoft Office platform to embrace masses > Visual and declarative process modelling: separating the graphical and digital representation > Reusable components to simplify and speed up change management > Process-driven applications: empowering business people to solve their problems

19 STATIC LOGIC-DRIVEN AND CODE-BASED APPLICATIONS Application logic, business rules and graphic user interface are linked and inseparable. To modify any component a developer is required. Developers are in facts the application s real owners. Long period of time are required to develop and eventually update logic-drive applications.

20 FLEXIBLE PROCESS-DRIVEN APPLICATIONS Enterprise Collaboration Web Environment The application front-end is a collaboration web environment configurable by business users. GUI Rules Data LOB Events The application logic is modeled using processes. GUI, business rules, events, data models are separate components editable by business users. Business users are in facts the application real owners. High-level non-technical tools to easily and quickly update all components of the application.

21 A VISIONARY PARADIGM FOR THE FUTURE OR A REALITY FOR THE PRESENT? History of the Process Domain User Info BPM Teller Process Explorer Process GUI Workspace Contextualized CRM Worklist Pending Items Financial Simulator

22 WHICH REPRESENTATION DO YOU UNDERSTAND BETTER? WHICH ONE IS EASIER TO CHANGE?

23 K2 blackpearl is a platform that makes it simple to create, design, assemble, execute, monitor and optimize business applications. > Applications for business people > Applications that require logic/processes > Applications that are dynamic and flexible to change > Applications that require tracking and reporting > Applications that may need to interact with other applications Everything is visual and intuitive. Everything is declarative. Everything is reusable. All simple to CREATE, all simple to CHANGE.