Ramco ERP for Facility Management Services

Transcription

1 1

2 2 Ramco ERP for Facility Management Services

3 Mega Trends in Facilities Management Biometry Mobility Service on the GO The Industry is adopting mobility and biometry for ease, accuracy and real-time data availability. To avoid disputes in billing/payroll Integrated Systems Total FM Unified Information The Industry leaders are consolidating multiple systems to be replaced by integrated systems for better information accuracy and availability Complete Service The Industry is moving to single company providing end-to-end Services spanning different facility management domains 3

4 Global Business Transformation Trends Business Change Acceleration Enterprise Agility + Flexibility Global Networks 24X7 Connectivity Hyper-Collaboration + Social Business Digital Talent Strategies Millennial Talent 50% 2020 Hyper-efficient Cost Management Innovation = Survival of the Fittest Urbanization + Smart Cities Work Life Innovation * Source JLL Study of Millennial Workforce in FM 4

5 A view from FM and services industry experts Dr Keith Futcher Former ISS Greater China Regional Director, Advisor to ISS Dr Dean Kashiwagi Director of the Performance-Based Studies Research Group, Arizona State University Stan Mitchell CEO Key Facilities Management International UK Founding chairman, Global Facility Management Association 5

6 Ramco Product Design Philosophy Answer to the Mega Trends 6 A Product driven by New Technology, Persistent Innovation, Perceptual Simplification

7 Facilities Management Overview Labor, Spares, Adhoc Leasing/Rental Agreements Field Services Resource Planning Spares Availability & Planning Building Services Energy Water HVAC. Parameters SLA Customer Equipment Services Metering Lease/Rent Attendance Overtimes Training, Skills, Availability People Deployment Services Contract Fixed Periodic 7

8 Facility Management Services Industry Issues & challenges Skill based recruitment and mapping High TAT for Invoice to Collection How do I manage my Tools, equipment and Uniform distribution? Site Profitability Visibility CRM Payroll How do I connect? 8

9 Facilities Management - Needs Contract Management Site Assessment led quotation / RFQ Training / Inventory / Site Deployment of Manpower Rostering / Attendance Reporting Invoicing led from Attendance / Timesheet Service Quality, Customer satisfaction Dashboard view Site / Contract Performance Arrear Billing / Arrear Payroll 9

10 Ramco Solution Contract Site Deployment/Tracking Roster Plan & Schedule Attendance Work Reporting Invoice 10

11 11 Ramco s Differentiators

12 Improve your maintenance performance with superior mobile apps Location based time sheet record time In & Out based on location 12

13 Achieve Plant Performance With Right Maintenance Strategy Preventive Maintenance 13 Predictive Maintenance Real Time Condition Monitoring Inspections Lubrication Calibration Shutdown/ Overhaul Level 4 Level 3 Level 2 Level 1 Ramco EAM/ERP/BI Ramco OPTIMA RTI middleware PLC / DCS / Plant control Reduced Unplanned Downtime Higher Equipment Availability Reduced Maintenance Cost per Unit of Production Higher Productivity Connect Control Room to Board room

14 14 Contracting Hub

15 15 Operations Hub

16 16 Property Management Hub

17 Analytics Dashboards Overtime Analysis Contracted Vs Billed Maintenance Cost Analysis Health Safety Environment 17

18 Ramco Facility Management Services Solution Key differentiators End to end integrated solution operations, billing and payroll Profitability at different levels viz., Region, Customer, Site, Employee Complete automation reduces data entry significantly Contract Management with Expiry tracking reduces the leakage of revenue and increases customer retention Increase in the operational efficiency Rostering, Online attendance capturing & Information flow from multiple sites Invoicing process made easy with one click to generate invoice 18

19 19 Agent Planning Use Case

20 Typical Scenario a day in the life of Mark, a Field Service Planner He has to plan across Multiple+ customers Multiple +Work orders Multiple+ Agents Constantly factoring all below variables while planning can result in complications based on Customer Location Customer Category Contract Terms check for Problem Type Parts Availability Permits based on Skill Type Duty Hours Policy Employee v/s Contract Agent Performance Field Agent planning board Part Availability Delays Worng Skill Assigned Agent on Leave Stuck in Traffic Permits not in place 20

21 OHS Compliant Agent Rostering + + Efficient Work Planning Faster Servicing of Issues + Lower Servicing Cost Better Customer Delight = Ramco Field Agent planning & optimization solution 21

22 22 Ramco Value Proposition

23 Highlevel Overall Flow of the Facilities Management Process Contracting with Customer Setting up the services 1. Setting up the facility to be managed Rendering the services 1. In-house Resource 2. Outsourced Resource Deployment of People/Resources Periodic invoicing or event based invoicing Reporting Work completion Tracking the Cost 23 2

24 Contracting Process - Details Contracting based on Property Customer Contracting Contracting based on People Contracting based on group of equipment 24 2

25 Service Setting up Processes Contracting based on People Contracting based on Property Setup Service Location Contracting based on Group of Equipment Setup Site Details Setup the facility and services Induct Equipment to be Maintained Document the SLAs Deploy People/Resour ces Setup Billing Process and billing cycles Render Service Track People attendance Deploy resources Customer Invoicing 25

26 Solution Offering Integrated Facilities Management Procurement Inventory Management Sales and Operations Finance Management Human Resources Purchase Admin Item Admin Lead Management Site Start Activity Complaints Tracking Core Accounting Setup Planning Purchasing Warehousing Assessment & Estimation Site Instruction Customer Complaints General Accounting Staffing Sub-contracting Distribution Management Quotation Service Level Review Site Admin Bank Operations Attendance Management Material Inbound Physical Inventory & Cycle Count Contract Management Service Level Assessment Work force planning Payables Management Compensation & Benefits Supplier Portal CRM Site Visit Information Time & Attendance Receivables Management Performance Management Site Deployment Work reporting Rostering Fixed Assets Employee Development Resource Allocation Contract termination Investigation Details Project Costing Employee Self Service Customer Portal Consolidation Business Analytics, Events Dashboard & Alerts, Performance Management Powered by Ramco VirtualWorks 26

27 Solution Offering Property Development Marketing/ CRM Property Management Construction Procurement Property Sales Leasing / Services Maintenance Finance HR & Payroll Lead Tracking Opportunity Management Relationship Management After Sales Service Customer Portal Land Management Compliance Management Scheme Management Broker Management Estimation & Budgeting Work Breakdown Structure Contracts Management Bill Tracking M-Book / RA Bill & Labor Billing Requisition RFQ & Quotation processing Blanket/Direct Procurement Inbound Logistics Warehousing Reservation / LOI Rental / Services Agreement Fit-out & Handover Daily Logs General Accounting Workforce Management Complaint Register Receivables Planning Preventive Maintenance Work Order Management Payables Banking Operations Cost Planning & Control Substitution & Project Tracking Supplier Rating Non-Metered Billing Fixed assets Transfers Advance / Retention Project Review / Profitability Supplier Portal Booking Management Payment Schedule Sales/Construction Agreement Commission Management Demand Notices Alerts Tenant Billing Metered Billing Consolidation Taxation Employee Development Attendance Management Staffing Compensation & Benefits Business Analytics, Event Dashboard & Alerts, Performance Management Analysis & Reports 27

28 RAMCO ENTERPRISE FACILITY ASSET MANAGEMENT Project Management Fixed Assets Procurement & Inventory Maintenance Management HCM Finance & Accounting Project Administration Asset Planning Inventory Administration Equipment Induction & Setup Std. Procedures & Tasks Employee Records General Accounting Bid Management Capitalization Inventory Analysis & Planning Preventive Maintenance Maintenance Budgets Training and Certification Receivables Management Project Definition Insurance Warehouse Management Predictive Maintenance Inspection & Calibration Skills and Competency Payables Management Project Planning Asset Inventory Material Requests, Issues & Returns Shutdown / Outage Management Warranty & AMC Tracking Time Management Global Tax Solution Project Execution Depreciation Physical Inventory & Cycle Counting Lubrication Work Logs Workforce Planning Financial Services Project Closure Transfer Procurement Administration Safety & Permit Management Planning Folders Management Accounting Revaluation Supplier Management Real Time Integration (RTI) Fault Reporting Disposal Inbound Logistics Reliability Downtime Analysis Goods Receipts/Return Maintenance History Review Work Management Subcontracting Mobility Wizard Interface Extension Toolkit Enterprise Add-ons Advanced Reporting Analytics Data Uploads Embedded esignature Device Work Flow Integration SOA Integration / Collaboration Advanced Planning & Optimization 28

29 29 Case Studies

30 30 Facility Management Services customers

31 Some of the achievements at a glance The Client World s No.1 Security service provider The Challenge Unique business process, huge volume of data and integration of multiple processes The Solution Ramco co-created a new offering for facility management industry with tight integration with operations, finance, HR & Payroll and SCM The Outcome Around 225,000 employee s payroll runs smoothly every month. Strong hold on operations and on-time and correct invoices goes to customer every month. The Client Part of World s No.2 security services company The Challenge Running de-centralized payroll, handling pan India operations, data integrity and information on time The Solution Ramco s Facility management solution was implemented The Outcome Successful payroll run for around 20,000 employees, MIS reports gives much grip on operations to the management. The Client India s foremost facility management service provider The Challenge The Challenge was to handle the merger of multiple companies and also handle the integration of Business Development, Operations, HR& Payroll departments for a smooth run of The Solution the business Ramco s Facility management solution was implemented The Outcome 2 legal entities, 18 locations across India with 22,000 employees payroll is run through HCM and 2500 site invoices are processed successfully. 31

32 Endorsements Voice of Our Customers We did evaluate a number of solutions in the ERP field which would meet our needs and objectives. Ramco provided a very good fit, both from the point of view of their functional suitability, as well as for our commercial requirements. It was a very good decision. We have been able to successfully integrate this with most of our business needs. I would believe that this has been a rich and valuable experience for us. Mr. Jogesh Ramaswamy, CTO G4S IT Ramco Enterprise Suite has eliminated the operational / data redundancies, enhanced the flow of information, and have thus, significantly improved productivity and profitability. Mr. Mahesh Mathur, Vice President Systems, DLF India 32

33 Endorsements Voice of Our Customers We went through almost all available options. RAMCO was the final choice because it gave a comfort level having done implementation in similar industries like ours. We had similar pain points of a large geographical spread, multiple bases, large spread, an annuity model of business etc. With RAMCO, the customization is way easier. Also, the implementation is done by the company itself and not by a partner. That brings a lot of difference in long-term experience. If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to automation. I have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the company side. Standardization of processes is important. Automation only sits upon a set of processes. Brendon Pereira VP, Corporate Planning and IT - Dusters Total Solutions 33

34 34 Thank you