Aztech Systems VoIP Business Phone

Transcription

1 IP200 User Manual Aztech Systems VoIP Business Phone IP200User Manual Version 0.9 Mar 19, 2007 Page 1 of 72

2 Copyright 2007 Aztech Systems Limited. All rights reserved. No part of this document may be reproduced or transmitted in any form without the written permission of Aztech Systems Limited. The information contained in this document is subject to change without notice. Although Aztech Systems attempted to ensure the accuracy of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purposes. You should verify the applicability of any example before placing the product into use. These materials are provided "As Is" without warranty of any kind, either express or implied, relating to sale and/or use of Aztech products including liability or warranties relating for a particular purpose, consequential or incidental damages, merchantability, or infringement of any patent, copyright, or other intellectual property right. Aztech Systems further does not warrant the accuracy or completeness of the information, text, graphics, or other items contained within these materials. Aztech Systems shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues, or lost profits, which may result from the use of these materials. IP200 is a trademark of Aztech Systems Limited. All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners. Page 2 of 72

3 Global Offices Headquarters: Aztech Systems Ltd No. 31 Ubi Road 1, Aztech Building, Singapore Tel: (65) Fax: (65) Asia: Aztech Systems (H.K.) Ltd Rooms 2-10, Third Floor, No. 1 Science Park East Avenue Hong Kong Science Park, Pak Shek Kok, Shatin, New Territories, Hong Kong Tel: (852) Fax: (852) Az-Technology Sdn Bhd No , Ground Floor, Block A, Kelana Business Centre, No. 97, Jalan SS7/2, Kelana Jaya, Petaling Jaya, Selangor, Malaysia Tel: (603) Fax: (603) Aztech Communication Device (SZ) Ltd Block C, Rooms , Intelig Technology Digital Park, No 8, Hong Mian Road, Futian Free Trade Zone, Shenzhen, China Tel: (86)(755) Fax: (86)(755) Aztech Communication Device (DG) Ltd Jiu Jiang Shui Village, Chang Ping Town, Dong Guan City, Guang Dong Province, China Tel: (86) (769) or Fax: (86) (769) Europe: Aztech Systems GmbH Kreuzberger Ring Wiesbaden, Germany Tel: (49)(0)(611) Fax: (49)(0)(611) North America: Aztech Labs, Inc 4005 Clipper Court Fremont, CA 94538, USA Tel: (1)(510) Fax: (1)(510) Subsidiaries: Shiro Corporation Pte Ltd 31 Ubi Road 1, # 07-00, Aztech Building Singapore Tel: (65) Fax: (65) Shiro Corporation (HK) Ltd Rooms 2-10, 3/F, No. 1 Science Park East Ave, Hong Kong Science Park, Pak Shek Kok, Shatin, New Territories, Hong Kong Tel: (852) Fax: (852) Page 3 of 72

4 Contents 1 Introduction Phone Features Requirements Installation Package Contents Safety Notes Connection Setup Deployment Sample Physical Details Keypad Description LCD Description Basic Soft button features Hardware Specification Phone Configuration Guide Configuring via IP Configuring via Web Interface Aztech Auto-Provisioning Understanding the Web User Interface The Basic Web Interface The Advanced Web Interface Functions Page 4 of 72

5 6.1 Menu Structure Making and Answering Calls Handling Calls Phonebook Call Logs Call Settings Troubleshooting Glossary of Terms Page 5 of 72

6 IP200 User Manual 1 Introduction Thank you for purchasing Aztech IP200 Business Phone. You made an excellent choice and we hope you will enjoy all its capabilities. Aztech IP200 is full-feature telephones that provide voice communication over an IP network using the SIP IP telephony protocol. It is suitable for office use, allowing you to place 3-way conference call, call transfer, call waiting, caller identification and name display, voice mail, hands free speakerphone, call hunting, call forward, DID support and more. 1.1 Phone Features Support SIPP (RFC 3261) STN Type LCD dot matrix, 102X 68 dots 8 multi- functional soft keys 200 Entries of Phonebook DID Support Speakerphone support 3-way Conference Call 10 Last number redial Headset support Call hold Do not disturb Caller ID & Name display Consultation hold Page 6 of 72

7 Call waiting Call transfer - Blind Automatic call transfer Call transfer - Attended Call redirecting to External Number Call forward - Unconditional Call forward - Busy Call forward - No Answer Group call forwarding Call park/retrieve Call Pick-up Group Voic Ring back Instant messaging Message Indicator Automated attendant Outgoing Call Barring Auto dial (Speed dial Last number) Intercom Call Hunting Headset support mode Follow me (Local or remote extension) Customer details retrieval Page 7 of 72

8 1.2 Requirements A SIP based IP PBX system or network installed and running with a SIP account created for the new IP Ethernet/Fast Ethernet LAN Page 8 of 72

9 2 Installation 2.1 Package Contents One IP200 One Handset One Handset Cable One Power Adapter Two CAT-5 UTP Straight Ethernet Network Cables (RJ-45) One User Manual One Easy Start Guide 2.2 Safety Notes Use the 5V power supply included in the package. Using a different power supply may cause damage to the phone, affect its behavior, or induce noise. Do not place the phone on carpets or other materials that may block the air vents to avoid overheating. Place on an even surface to help the rubber pads maintain a secure grip. Attach the footstand and handset cord properly To clean, use an anti-static cloth. Avoid using cleaning liquids that may damage the surface or the internal electronics of the phone. Page 9 of 72

10 2.3 Connection Connection diagram: The table below describes the connectors on IP200: Item Sign Function 1 Handset jack 2 Headset jack /100 Base-T Ethernet Jack (RJ-45) for connecting to your PC/Notebook Network card 10/100 Base-T Ethernet Jack (RJ-45) for connecting to Ethernet. Power jack for connecting to the power adapter in the package. Auxiliary jack for connecting to extra devices like fax, analog telephone connection or Power Fail Transfer and so on. Page 10 of 72

11 Connection procedure: 1. Rotate the footstand, please refer to the Setup section for details. 2. Connect the phone to the network, insert the Ethernet cable into the port labeled and then insert the other end into the network; 3. Connect the LAN port of the IP200 to your PC with Ethernet RJ-45 cable. 4. Connect IP200 to a power source, insert the power supply connector into the port labeled power source. and then plug it into the 5. Connect the headset into the port labeled at the bottom of the phone (optional). 2.4 Setup 1. Turn the phone upside down; 2. Push the footstand 60 to snap the two remaining pegs into place. Please refer to the pictures below for the correct placement of the footstand. Please refer to the figure as shown below. 2.5 Deployment Sample The following diagram is one deployment sample for your information. Page 11 of 72

12 Page 12 of 72

13 3 Physical Details 3.1 Keypad Description Handset LCD Line or short cut Volume / Left and right key Soft key features Soft keys 9 Dialing pad Mute key Headset key Up and down key Speakerphone key Hold key Item Name Function 1 Handset Functions like a traditional handset. 2 LCD 3 Line or short cut keys The IP Phone desktop which displays the time, date, your phone number, caller ID, line/ call status and the soft key tabs. Enables you to select the corresponding line option displayed on the LCD screen and perform the function of first soft key on the left hand side. 4 Volume key/left & Right Scroll key Increases or decreases the volume for the current active voice receiver: handset, headset, or speakerphone; Enables you to scroll left or right through text and select features that are displayed on the LCD. Page 13 of 72

14 5 Soft keys 6 7 Soft key features Dialing pad Soft key functions change depending on the status of the phone (for example, you are on a call or the phone is not in use). The key s current function is shown on the bottom of the LCD screen. Shows available choices based on current phone functions. Displayed on the last line of LCD screen. Press the dial pad keys to dial a phone number. Dial pad keys work exactly like those on your existing telephones. 8 Hold key Enables you to hold the calls Speakerphone key Up & Down Scroll key Headset key 12 Mute key Enables you to be hand-free. Enables you to scroll up or down through text and select features that are displayed on the LCD screen. Headset activation key. Enables you to use headset for calls. Enables you to mute / un-mute the microphone during a call. Page 14 of 72

15 3.2 LCD Description Time Date Network Icon Time Extension No. Functions Item Name 1 Network Icon Icon Definition X shows network disconnected; shows network connected. 2 Time Shows the time you have set 3 Date Show the date you have set 4 Extension No. 5 Functions Shows the extension number of IP200 Shows the functions of IP200. Press the corresponding soft key to enable the function, and press More soft key to display more functions. Page 15 of 72

16 3.3 Basic Soft button features The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Manual Configuration section of chapter 4. Item Name Icon Definition 1 Redial Displays a list of recently called numbers 2 IntC Allows you to place intercom calls 3 Phbk Press to enter the phonebook 4 DND Do not disturb. Sends incoming calls to voice mail, or gives a busy signal if voice mail is not available (see item 5 in Setup for details) 5 Follo Allows you to set Follow me. 6 Here Allows you to set use follow me. 7 P.up Pickup a call from another phone in your group 8 C.Fwd Forwards calls, with 3 options: When there is no answer, Unconditional, When the line is busy. 9 Set Allows you to enter the basic settings page. 10 VMSet Allows you to set voice mail 11 Moni 12 C.ReD 13 Trans 14 Conf Allows you to set the number, whose status will be monitored by this IP phone. Call redirect. Redirects all the incoming calls to PSTN lines. Press to transfer a call to another extension during the active call. Press to initiate a conference call when the first call in connected. 15 Park Press to park a call on hold during the active call. 16 C.hlod Press this soft key during an active call, and then you can initiate a Consultation Hold. 17 More Allows you to view more functions. Page 16 of 72

17 3.4 Hardware Specification Model LAN interface Power Headset Jack LED Dimension (Standing) Weight Temperature Humidity Compliance IP200 2xRJ45 10/100Base-T Integrated IEEE 802.3af PoE support, Optional Switching Mode Power Adapter Input: VAC Hz Output: +5VDC, 2A RJ connector (standard telecom handset connector) 4 LED with different indication purposes W: 250mm H: 177mm D: 150mm 0.77 Kg F 0-40 C 30%-90% (non-condensing) CE / FCC Page 17 of 72

18 4 Phone Configuration Guide 4.1 Configuring via IP200 When the IP200 is turned on the first time, you should configure the following first so that you can use the phone to place VoIP calls: a. VoIP Setting i. SIP Configuration ii. User Configuration b. Network Setting i. WAN Configuration ii. iii. iv. DHCP MAC Address LAN Configuration v. DNS Proxy vi. c. Date / Time d. Ring Tone e. Ring Volume f. Contrast g. Mic Gain Add DNS Server h. Super User Password i. Factory Setting j. Save&Reset k. SW Version Page 18 of 72

19 Manual Configuration When manually configuring the VoIP and network settings, use below keys to edit your entries. Key Function Moves cursor up Moves cursor down Moves cursor to the right Moves cursor to the left Dial Soft key Call Soft key Select Soft key Cancel Soft key Press to dial number displayed on the LCD Press to dial the highlighted number. Choose the item you want to change or review Cancels any changes you have made, if pressed before OK or Save Del Soft key Deletes an entry Act Soft key Add Soft key Edit Soft key Clear Soft key Save Soft key Back Soft key Next Soft key OK Soft key More Soft key Actives the highlighted entry Allows you to add an entry Edits part of an entry Clears the previous character Saves your choice Goes back to the previous option Moves to the next page Confirms your choice Allows you to view more options Page 19 of 72

20 * Pressed for. VoIP Settings SIP Config/ User Config IP200 supports up to 4 independent SIP accounts. Each account owns independent SIP Server, user and NAT settings among others. 1. Use More soft key to display the Set tab; 2. Press the Set soft key, and then use the scroll key to select VoIP Setting, press the Select soft key; 3. Press Select soft key to enter SIP config or press up&down scroll key to locate User Config and press Select soft key; To check the details Press Det soft key; To edit Press Edit soft key and press the line key for the line you desired to edit. To add Press More soft key to display Add tab and press to Add soft key to edit. To delete Press More soft key to display Del tab and press the Del soft key. To enable Press More soft key to display Ena tab and press the Ena soft key Network Settings WAN Configuration 1. Use More soft key to display the Set tab; 2. Press the Set soft key, and then use the scroll key to select Network Setting, press the Select soft key; Page 20 of 72

21 3. Use the scroll key to view the menu list (DHCP, MAC Address, LAN Config, DNS Proxy, Add DNS Server); 4. Go to the location WAN Config; 5. Press the line key for the line you desired to edit, and then edit the configuration (refer to Manual Configuration form for more key functions). You are allowed to enable or disable DHCP under the NET mode, also configure LAN settings, set DNS Proxy and add new DNS Proxy if needed. Date / Time Setting 1. Use More soft key to display the Set tab; 2. Press the Set soft key, and then use the scroll key and Select soft key to enter Date / Time; 3. Use the up&down scroll key and Select soft key again to enter Date Set / Time Set; 4. Edit the Date and time and press OK soft key (for example: change the Date: 29/05/2006 to 30/05/2006): Press left&right scroll to move the cursor to digit 9 [2I9/05/2006] and press 0 [20/05/2006], and then move the cursor back to digit 2 [I20/05/2006] and press 3[30/05/2006]. This design is to make user entries logical date and time. Ring Tone / Volume 1. Under Set mode, for Ring Tone, press the Select soft key to enter directly. For Ring Volume, use up&down scroll key to locate, and then press the Select soft key. 2. Press up&down scroll key to select the desired tone / volume and press Select soft key to confirm. Contrast Setting 1. Under Set mode, use the scroll key and Select soft key to enter Contrast; Page 21 of 72

22 2. Press the scroll key to select the contrast level and press the Select soft key. Mic Gain You are allowed to set the volume the recipient receives (1-6 levels): 1. Under Set mode, use the scroll key and Select soft key to enter Mic Gain, and use the scroll key to select Handset Mic / Headset Mic/ Speaker Mic; 2. Use scroll key and Select soft key to choose the one you desired to set. Inputting Super User Password There is no password for the first time. You can set the new password here, or keep it blank. 1. Under Set mode, use the scroll key and Select soft key to enter Super User Pwd, key in the password; 2. Press Ok soft key to confirm, key in the new password; 3. Press Ok soft key, key in the new password once again to confirm; 4. Press Ok soft key to confirm, then the password is changed. Factory Setting 1. Under Set mode, use the scroll key and Select soft key to enter Factory Setting; 2. Press the scroll key then Select soft key to select Yes / No. When Yes is selected, key in the super user password, and press OK soft key to resume factory default setting. If your password remains the default setting, the system will resume factory default setting without asking password. Page 22 of 72

23 Save & Reset This is to confirm all the setting above for the phone: 1. Under Set mode, use the scroll key and Select soft key to enter Save & Reset; 2. Press the scroll key then Select soft key to select Yes / No; When Yes is selected, key in the super user password, and press OK soft key to resume factory default setting. If your password remains the default setting, the system will resume factory default setting without asking password. Software Version Under Set mode, use the scroll key and Select soft key to enter SW Version to view the software version. 4.2 Configuring via Web Interface Registration Procedure For non-dhcp clients, please refer to Configuring your Computer. The web interface allows you to register the IP200 with Setup pages. And if you want to activate more functions, you are recommended to configure Basic and Advanced phone settings, refer to Understanding Web User Interface. Step1. To access the web interface 1. Open your browser. 2. If your PC is connected to LAN interface, enter in the address bar and press ENTER to access the IP Phone Administration web interface using the account: username: admin and password: epicrouter Page 23 of 72

24 Figure 1 Step2. Overall Status Page Click Step 1:Network Selection link to enter the next page: Figure 2 Network Selection page Page 24 of 72

25 If you have a DHCP server-enabled device (eg. router), select DHCP Client or PPPoE, otherwise select static IP. DHCP Client Allows the IP200 to obtain IP address, subnet mask, gateway and DNS server automatically from the DHCP server, if there is a DHCP server (such as a router) in your network. PPPoE Connection Those ADSL and Cable Modem users please select this item for it is a protocol especially designed for them. With this system, ADSL ISP automatically assigns all the required IP parameters to any device connected to it when the device log on. Username: please input the user name of the account given by your ADSL ISP. Password: please input the password of the account given by your ADSL ISP. Static IP IP Address: Enter the IP address of IP200 Netmask: Enter the subnet mask of the network Gateway: Enter the address of the router or the address of upper-gateway. DNS Server: Key in the address of the local DNS Server. Step3. Click Proceed to Step 2 to enter the next step: Figure 3 Voice Service Provider page Page 25 of 72

26 Service Provider: Press Add New Provider to add new SIP server, the maximum of which is up to 4. Registrar Address: SIP Server s IP address or Domain name provided by VoIP service provider (ITSP) or IP-PBX registrar address. Proxy Address: IP address or Domain name of proxy. OutboundProxy Address: IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. User Profile: Press Add New User to add new user, the maximum of which is up to 4. Auth User ID: SIP service subscriber s Authenticate ID used for authentication. Usually has the form of digit similar to phone number or actually a phone number. User Name: SIP service subscriber s Authenticate user name used for caller ID display. Password: SIP service subscriber s account password for IP200 to register to (SIP) servers of ITSP. Quick setting: Auth User ID, User Name and Password can be input the digit 0 directly so that the IP200 will auto-register to IP-PBX or ITSP. NAT Traversal Technique: NONE: If the IP phone directly connected to the Modem, please select this. USE STUN ---- Server: Enter the IP address or Domain Name of the STUN Server. The default is This field is applicable only if USE STUN is selected as the NAT traversal technique. ----STUN Port: Enter the port number on which the STUN server listens for requests from the STUN Client on ATA. The range is 1 to The default is This field is applicable only if USE STUN is selected as the NAT traversal technique. ----Force Keep Alive: Only valid when STUN is not used. If STUN is not enabled, and keep alive is still expected to be sent then select Yes otherwise select No. ----Keep Alive Period: The keep alive interval in seconds to be used when STUN is not enabled. Step4. Click Finish to save the configuration. Please wait about 30 seconds for the process to complete. Figure 4 Saving Configuration page Page 26 of 72

27 Configuring your Computer If you do not have a DHCP network, you need to manually configure your computer to access the user interface. These instructions are only applicable for phones that are not part of a DHCP network. 1. Connect one end of RJ45 to LAN port ( ), and the other end to PC. 2. From your desktop, select Start > Run. Enter control ncpa.cpl and then click OK. This opens Network Connections. 3. Right-click LAN and then select Properties. 4. In the Local Area Connection Properties dialog box, select Internet Protocol (TCP/IP) and then click Properties. 5. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address. Enter the IP address: and Subnet mask: Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. 7. Click Close to close the Local Area Connection Properties dialog box. Page 27 of 72

28 4.3 Aztech Auto-Provisioning IP200 can be registered to the server and gets its extension number automatically when connected to Aztech IPX1050, there is no need to set parameters except the registrar address of Aztech IPX1050, and then you can use IP200 to place calls. Here is a diagram example for you to set up the connection: Page 28 of 72

29 5 Understanding the Web User Interface The IP Phone Web Interface is divided into three sections top, left, and main panes. Navigation is done using the top and left panes. These panes display the menus and links that you can select to go to a certain configuration page. Top Pane Left Pane Figure 5 Basic Main page 5.1 The Basic Web Interface The Basic Web Interface contains two parts, the Status and Configurations. Click one link on left pane to view the certain page. Page 29 of 72

30 Overall Status Shows you the software module versions, the registration status and the network connections status. Figure 6 Overall Status page Version: Shows the BSP Module Version, PTM Module Version, ATAAPP Module Version and Firmware Version. Registration Status: Shows whether the IP Phone is registered to the server or not. WAN Connection Type: Shows you the connection type, which can be static IP or DHCP Client. WAN Statistic: Displays the WAN settings of the IP phone. LAN Statistic: Displays the LAN settings of the IP phone. LAN Status Shows you the number of Ethernet devices connected to the DHCP server. Figure 7 LAN Status page DHCP Status This table shows the information and status of the WAN. Page 30 of 72

31 Figure 8 DHCP Client Status page PPP Status The PPP Status page shows the status of each PPP(Point-to-Point Protocol) session for each PPP interface. Figure 9 PPP Status page Connection Name: This is user defined. User defined connections for PPP can be created in PPP Configuration page. Interface: States the interface that is being used (Ethernet 1 or VPNO). Mode: There are two available modes for the connection: PPP over Ethernet (PPPoE) PPP over VPN (PPPoV) Status: Shows whether PPP connection is connected or not. Packets Sent: Number of packets sent by a particular PPP Connection. Packets Received: Number of packets received by a particular PPP Connection. Bytes Sent: Number of bytes sent by a particular PPP Connection. Bytes Received: Number bytes received by a particular PPP Connection. Connect and Disconnect: This field allows you to manually connect/disconnect the PPPconnection for each PPP interface. In other words, each PPP session can be connected and disconnected individually. Connection #: Specifies the PPP session to be connected/disconnected. Connect/Disconnect Execute: Press this button to either connect or disconnect. Connection status dialog will be displayed below the Execute button after it is pressed. Sample dialog with explanation: Page 31 of 72

32 PPP X: Connecting... This is displayed while the PPP session is attempting to connect to the ISP. PPP X: Connect ERROR This is displayed when a connection cannot be made due to an error. PPP X: is currently not connected This is displayed when a disconnect attempt is made on a session that is not currently connected. PPP X: does not exist! This is displayed when a connect or disconnect attempt is made on a session number that does not exist. TCP Status Shows you the TCP (Transfer Control Protocol) status. You are allowed to reset the counters by clicking Reset Counters. Figure 10 TCP Status page General: Total Packets, Data Packets, Data Bytes, Out of Order Packets, Out of Order Bytes Discarded Packets: Bad Checksum, Bad Offset Header, Too Short Connections: Initiated, Accepted, Established, Closed. Reset Counters: This button allows user to reset the TCP Status counter. System Log Shows the events triggered by the system. This page contains information that is dynamic and will refresh every 5 seconds. Figure 11 System Log page Page 32 of 72

33 Log Message: Allows you to choose the type of the log message shows below. ALL Event Clear Log: This field allows you to clear the current contents of the System Log. Save Log: This field allows you to save the current contents of the System Log by right click HERE and select Save Target As to save it into a text file. WAN Configurations Allows you to do WAN side configurations, which contain Bridge, IGMP, Static IP Settings, DHCP Client, MAC Spoofing and PPP. Figure 12 WAN Configurations page Bridge: Enable to connect the LAN to the WAN (bridge the two connections). This is available in Bridge Mode only. Default is Disabled. IGMP: IGMP (Internet Group Management Protocol) relay/proxy specification andenvironment, default is Disabled. IGMP is available in all modes and all encapsulations. Static IP Settings: Static IP Settings are for users who have a Static IP Address (WAN side) from their ISP. IP Address: Range for IP Address is x.x.x.y, where 0 x 255, 1 y 254. Subnet Mask: Range for Subnet Mask is x.x.x.x, where 0 x 255. Gateway: Range for Gateway is x.x.x.y, where 0 x 255 and 1 y 254. Input the address of the router or the gateway. Page 33 of 72

34 DHCP Client: You may enable DHCP server for WAN port here. It is disabled default. Host Name: When DHCP Client is enabled, copy the ISP recognized Host Name here, which is up to 19 characters. MAC Spoofing: Enable MAC Spoofing to make a different MAC Address appear on the WAN side. This is also used to solve the scenario where the ISP only recognizes one MAC Address. Default is Disabled. MAC Address: When MAC Spoofing is enabled, copy the ISP-recognized MAC address here. Format for MAC address is six pairs of hexadecimal numbers (0-9, A-F) separated by colons. Default is 00:00:00:00:00:00. PPP Enable: When checked, the router will use PPP to connect to the WAN interface. This box is unchecked by default. User Name: Enter the PPP user name (provided by the ISP). The User Name can be up to 127 characters. Note: You cannot have two different user accounts with the same account name. If a different User Name with an already existing Account ID is submitted, it will replace the previous account with that Account ID. You can have the same User Name and Password for two different accounts (Account ID). Password: Enter the PPP password (provided by the ISP). The Password is not needed to delete or modify the account. The Password can be up to 127 characters. Service Name: The Service Name of the PPP session is required by some ISPs. If the ISP does not provide the Service Name, please leave it blank. MRU: The MRU (Maximum Receive Unit) field indicates the maximum size IP packet that the peer of PPP connection (this device) can receive. During the PPP negotiation, the peer of the PPP connection will indicate its MRU and will accept any value up to that size. The actual MTU of the PPP connection will be set to the smaller of the two (MTU and the peer s MRU). In the normal negotiation, the peer will accept this MRU and will not send packet with information field larger than this value. Range for MRU field is , default value is MTU: Maximum Transmission Unit (MTU) is the largest size packet that can be sent by the modem. If the network stack of any packet is larger than the MTU value, then the packet will be fragmented before the transmission. During the PPP negotiation, the peer of the PPP connection will indicate its MRU and will accept any value up to that size. The actual MTU of the PPP connection will be set to the smaller of the two (MTU and the peer s MRU). Range for MTU field is , default value is MSS: Maximum Segment Size is the largest size of data that TCP will send in a single, un-fragmented IP packet. The LAN client and the WAN host will indicate their MSS during the TCP connection handshake. Range for MSS field is , default value is Authentication: The different types of available authentications are: -Auto: When auto is selected, PAP mode will run by default. However, if PAP fails, then CHAP will run as the secondary protocol. This is the default setting. -PAP: Password Authentication Procedure. Authentication is done through username and password. Page 34 of 72

35 -CHAP: Challenge-Handshake Authentication Protocol. Typically more secure than PAP, CHAP uses username and password in combination with a randomly generated challenge string which has to be authenticated using a one-way hashing function. Automatic Reconnect: When it is checked, the HNP Router will reconnect a PPP session when it is terminated by the ISP. If a PPP session is terminated under any other conditions (i.e. by Disconnect Timeout or manual disconnect), the Automatic Reconnect will not reconnect the session. This box is unchecked by default. Submit: Applies the settings you did. Reset: Restores all settings in this page. LAN & DHCP Configurations This page allows you to set the configuration for the LAN port. Figure 13 LAN & DHCP Configuration page LAN IP Address & Subnet Mask: The LAN IP Address is what the computer uses to identify and communicate with the HNP Router (this is the address you enter in the address bar of Internet Explorer to access these pages). You can change this to another private IP address and subnet mask, such as and Range for IP Address and Subnet Mask is x.x.x.x, where 0 x 255. DHCP Server: Dynamic Host Configuration Protocol (DHCP) is a communications protocol that allows network administrators to manage and assign IP addresses to computers within the network. DHCP provides a unique address to a computer in the network which enables it to connect to the Internet through Internet Protocol (IP). DHCP is controlled by the DHCP Server. The following settings allow you to configure the DHCP server. Page 35 of 72

36 DHCP Server: Select Enabled to activate DHCP Server. DHCP Address Pool Selection: Two types of Address Pool selections are available, with System Allocated as the default. -System Allocated: The DHCP address pool is based on LAN port IP address plus 12 IP addresses. For example, when the LAN IP address is ; the DHCP address pool the range from to User Defined: When User Defined is selected, the DHCP address pool starts at the User Defined Start Address and ends at the User Defined End Address. The maximum pool size can be 253 IP addresses: 255 total IP addresses 1 broadcast address 1 LAN port IP address. User Defined Start Address: This is the starting IP address of the DHCP pool for User Defined DHCP Address Pool Selection. Range for User Defined Start Address is x.x.x.x, where 0 x 255, default value is User Defined End Address: This is the last IP address in the DHCP pool. User Defined DHCP Address Pool Selection. Range for User Defined End Address is x.x.x.x, where 0 x 255, default value is DHCP Gateway Selection: The default setting for the DHCP Gateway Selection is Automatic. You can select User Defined and specify User Defined Gateway Address. The DHCP server will issue the User Defined Gateway Address to the LAN DHCP clients. User Defined Gateway Address: The purpose for the User Defined Gateway Address is to have two gateway addresses, as the LAN IP Address at the top of the LAN Configuration page is also a gateway address. Lease time: The Lease time is the amount of time a network user will be allowed to connect with DHCP server. If all fields are 0, the allocated IP addresses will be effective forever. Ranges for Lease Time fields: Days , Hours 0-23, Minutes 0-59, Seconds 0-59, default value is 1 days 0 hours 0 minutes 0 seconds. DHCP Relay: If it is enabled, the DHCP requests from local PCs will forward to the DHCP server runs on WAN side. To have this function working properly, please disable the NAT to run on router mode only, disable the DHCP server on the LAN port, and make sure the routing table has the correct routing entry. DHCP Relay Target IP: If DHCP Relay is enabled, DHCP requests are relayed to DHCP Target IP on the WAN side. User mode: Not applicable for router application. Submit: Applies the settings you did. Reset: Restores all settings in this page. NAT Configuration The Network Address Translation is configured in the NAT Settings page. The NAT module provides Dynamic Network Address and Port Translation (Dynamic NAPT) capability between LAN and multiple WAN connections, and the LAN traffic is routed to appropriate WAN connections based on the destination IP addresses and the Route Table. This eliminates the need for the static NAT session configuration between multiple LAN clients and multiple WAN connections. When Page 36 of 72

37 Dynamic NAPT is selected (default), there is no need to configure the NAT Session and NAT Session Name Configuration. Figure 14 NAT Configuration page NAT: Use this field to Enable/Disable NAT. Default is Enable. Mode: Options for the NAT dropdown menu are: NAT: Static peer-to-peer mode (1x1). NAPT: Static multiple mapping mode (1xN). Dynamic NAPT: Dynamic multiple mapping mode (NxN). This is the default setting. Submit: Applies the settings you did. Port Forwarding Configuration Allows you to set up port forwarding configuration. Figure 15 Port Forwarding Configuration page ID: This is the ID number corresponding to the Virtual Server configuration. Start Port: This field allows you to enter the port number of the Public Network (WAN or external network). If you are entering a range of ports, this is the first port. Page 37 of 72

38 End Port: This field represents the last port number in a port range. If you only want one port number (no port range), simply enter the same number here as in the Public Port Start field. The maximum number of the mapped Port is 20. Private Port: This field allows you to enter the port number of the Private Network (LAN or internal network). In most cases, the private port number is same as public port number. This port number cannot be seen from the WAN side. Port Type: TCP/UDP Host IP Address: This field allows you to enter the private network IP address for the particular server. Add: Adds the configuration you did. Bridge Filtering Bridge Filtering allows packets to be forwarded or blocked, depending on the MACaddress. The Bridge Filtering configuration page allows you to set the configuration of MAC filtering. Figure 16 Bridge Filtering page Filtering Enable: Yes/No Filtering Action Block: When block is selected, everything from the Source MAC with destination Destination MAC will be blocked. Forward: When forward is selected, everything from the Source MAC will be forwarded to the Destination MAC. Source MAC: This is the Source MAC to block or from which to forward. See the next page for instructions on how to configure this. The Source MAC must consist of 12 hexadecimal characters. Destination MAC: This is the Destination MAC to block or to forward to. See the next page for instructions on how to configure this. The Destination MAC must consist of 12 hexadecimal characters. Type: Enter the hexadecimal number for the Ethernet type field in Ethernet_II packets. For example, 0800 is for IP protocol. The Type must consist of 4 hexadecimal characters. Page 38 of 72

39 Modify: Click to modify the Bridge filtering you set. Delete: Click to delete the Bridge filtering you set. Add: Click to add a new Bridge filtering. DNS Configuration The DNS Configuration page allows you to set the configuration of the DNS proxy. For the DHCP requests from local PCs, the DHCP server will set the LAN port IP as the default DNS server. Thus, all DNS query messages will come into LAN port first. The DNS proxy on the HNP Router records the available DNS servers and forwards DNS query messages to one of DNS servers. Figure 17 DNS Configuration page DNS Proxy Enable/Disable: When the DNS Proxy is Disabled, the LAN port does not process the DNS query message. For the DHCP requests from local PCs, the DHCP server will set the user-configured DNS server as the DNS server. Then all DNS query messages will be directly sent to the DNS servers. Auto Discovery: When enabled (default), the DNS proxy will store the DNS server IP addresses obtained from DHCP client or PPP into the table. All DNS query messages will be sent to the dynamically obtained DNS server. Select this option when the DNS Server address is unknown but provided (automatically) by the ISP. User Configured: When enabled, the DNS proxy will use the user-configured DNS server. All DNS query messages will be sent to the DNS server. Enter the DNS IP in the DNS Server field. Select this option when the DNS Server address assigned by the ISP is known. User Configured is disabled by default. Auto Discovery + User Configured: Selecting both options will cause the DNS proxy s table to have all the IP addresses of dynamically obtained and user configured DNS servers. DNS Server: This is the user defined DNS server URL name and IP. Default is Disabled. Page 39 of 72

40 URL Name (Add/Delete): This is the URL name for the DNS server. This can be up to 255 characters. Host IP (Add Only): This is the IP address of the DNS Server. Apply: Applies the settings you did. Reset: Restores all settings in this page. DNS Proxy Setting: This is a table of all DNS server IP addresses. DNS Server Setting: This is a table of all DNS sever URL names. Save Configuration: Clicking this will link the user to the Save Settings / Reboot page. Dynamic DNS Configuration Dynamic DNS (DDNS) is a service that facilitates outside Internet access to a LAN host even when the host's dynamically assigned IP address changes frequently, this makes it possible for other sites on the Internet to establish connections to the IP phone without needing to track the IP address. Figure 18 Dynamic DNS Configuration page Dynamic DNS Enabled: Click the pane to enable the Dynamic DNS DNS Server: members.dyndns.org, default. Page 40 of 72

41 Update Type: This corresponds with the type of account that is registered with the DDNS service provider. Dyndns Custom Static Username: Fields to enter the username that was registered with the DDNS provider. Password: Fields to enter the username that was registered with the DDNS provider. Host Names: The host name(s) you registered with the DDNS provider is up to 5 host names. Apply: Saves the setting and modification you did. Save / Reboot Allows you to save settings and reboot the IP phone or reboot the IP phone only without saving settings. Strongly recommend users to do the reboot after the full configuration has been done. Figure 19 Save Settings / Reboot page 5.2 The Advanced Web Interface The Advanced Web Interface contains two parts, the VoIP and Admin Privilege. Click one link on left pane to view the certain page. Page 41 of 72

42 Figure 20 Advanced Main page IP Phone Configuration Allows you to select one service provider and one login account, also shows you the registration status and the current voice call status. Figure 21 IP Phone Configuration page Service Provider To Use: Select the service provider to work with the ATA for the selected line. Note: When a different service provider is chosen from the drop-down list, the Login Account To Use drop-down list is updated to reflect the login details available and configured for the selected service provider. Login Account To Use: Select the Login Account to work with the ATA for the selected line and the selected service provider. Page 42 of 72

43 Registration Status: This status shows you if the IP Phone is registered to the server or not. Current Voice Call Status: This status shows you the current voice call status. Submit: Applies all the settings you did in this page. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Service Provider Configuration This page sets the configuration related to the SIP service provider. Figure 22 Service Provider Configuration page Service Provider List: Enter the name of the service provider to be configured. When a service provider is selected from this drop-down list, the respective parameters are automatically displayed. A DEFAULT service provider is provided with a default set of parameters. This can be edited. New service providers can be manually defined and added. An existing service provider can be edited or deleted. New Service Provider: Enter the name of the service provider to be added if the Service Provider List field is blank, or a new string to rename the service provider displayed in the Service Provider List field. Registration Interval (in secs): Enter the re-registration interval in seconds. The range is 0 to seconds. The default is 60 seconds. Authentication Method: Select the authentication method. Only MD5 is supported. AUTH_NONE: Disable any authentication method. AUTH_MD5: Use MD5 authentication method. Registrar Address: Enter the IP address or Domain Name of the registrar with which the ATA must register in order to receive or send calls. Page 43 of 72

44 Registrar Port: Enter the port number of the registrar on which it will listen for Register requests from the ATA. The range is 1 to The default port is Proxy Address: Enter the IP address or Domain Name of the SIP proxy server. Proxy Port: Enter the port number on which the SIP proxy server will listen for messages. The range is 1 to The default port is OutboundProxy Address: Enter the IP address or Domain Name of the Outbound proxy server. This is useful in cases where the ATA is behind a NAT. OutboundProxy Port: Enter the port number on which the Outbound proxy server listens for messages from the ATA. The range is 1 to The default port is MWI Server Address: Enter the IP address or Domain Name of Message Waiting Server. MWI Server Port: Enter the port number on which the Message Waiting Server listens for messages. The range is 1 to The default port is MWI Subscription Refresh Interval: Enter the subscription refresh interval in seconds. The range is 0 to seconds. Dial Plan String: This parameter provides the dial plan string as required by the service provider. Modifying this field while adding a new service provider will not take effect after ADD has been selected and Submit Changes has been clicked. While adding a new service provider, the dial plan string takes the value from the default dial plan string specified in the VoIP General Parameters web page only. To modify this field, complete adding the service provider, and then edit it, select EDIT in the drop-down box of Service Provider Action and click Submit Changes. Note: Dial Plan String of the current selected service provider does not require a Save & Reboot to take effect. Display SP Rules: Select DISPLAY SP RULES to enable display of the selected service provider parameters when a service provider is selected in the Service Provider List field. This is the default selection. Add New SP: Select ADD NEW SP to add a new service provider after clicking Submit Changes according to the value that appears in the New Service Provider field. This field must not be empty. Note: The maximum number of service providers is 4. Delete Selected SP: Select DELETE SEL SP to delete the selected service provider from the Service Provider List. Edit Selected SP: Select EDIT SEL SP to overwrite the selected service provider s (in the Service Provider List field) parameters with the current parameters displayed on the web page. The New Service Provider field is optional and needs to be filled only when the service provider name also has to be changed. Submit: Applies all the settings you did in this page. Page 44 of 72

45 User Profile Configuration This page sets and configures login accounts for the service provider chosen in the index web page, i.e., for the currently selected service provider in the main web page. Figure 23 User Profile Configuration page Service Provider Name: This field displays the service provider for which the login information is being configured. The service provider is selected on the IP Phone Configuration page. User Profile List: Select the login account to be configured. When a login account is selected from this drop-down list, the respective parameters are automatically displayed. A default set of parameters is provided for every new login account added. These parameters can be edited. New login accounts can be defined and added. An existing login account can also be edited or deleted. New User Profile: Enter the name of the new login account to be added, or a new string to rename an existing login account. Auth User ID: Enter the Authorization User ID for authentication with the registrar. If not specified explicitly by the service provider, this is same as the User ID. Password: Enter the password used for authentication with the registrar. User Name: Enter the registration name of the user with the registrar. Display Name: Enter the Display Name as it should appear on Caller ID. Note: Display Name of the current selected login does not require a Save & Reboot to take effect. Display User: Select DISPLAY for the selected login account details to be displayed after clicking Submit Changes. This is the default selection. Page 45 of 72

46 Add User: Select ADD to add a new login account after clicking Submit Changes according to the value that appears in the New Account Name field. This field must not be empty. Edit User: Select EDIT to overwrite the selected login account (in the Login Account List field) parameters with the displayed parameters. The New Account Name field is optional and needs to be filled only when the login account name is to be changed. Delete User: Select DELETE to delete the selected login account from the Login Account List. Note: The above parameters are specific to the service provider selected in the IP Phone Configuration page. Note: Up to four login accounts can be added per service provider. Submit: Applies all the settings you did in this page. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Timer Configuration This page displays and configures timers used at the system level. This section explains the various timers available for configuration. These timers are not applicable for PSTN calls. Figure 24 IP Phone Timer Configuration page Predial Timeout (Secs): Enter the length of time in seconds the dial tone will be generated once the phone has been lifted off hook. At the end of this period, if no digits have been pressed, the ATA will start playing the Fast-Busy tone. Call Progress Timeout (Secs): Enter the length of time in seconds the ATA will wait for the initial response from the other end point once an outgoing call has been made. Alert Timeout (Secs): Enter the length of time in seconds the ATA will play the Ring tone when an incoming call has arrived and the phone is on-hook. At the end of this period, the ATA will automatically stop the ring and reject the call. Call Waiting Timeout (Secs): Enter the length of time in seconds the Call Waiting tone will be played when an incoming call arrives in the connected/held state. The Page 46 of 72

47 Call Waiting tone is played at an interval of 10 sec. for USA. It is configurable using the Call Waiting tone parameters. Disconnect Timeout (Secs): Enter the length of time in seconds the Fast-Busy tone will be played once a call has been disconnected by the remote-end. At the end of this period, the Warble tone will be played until the user hangs up the phone. Call Forward No Ans Timeout (Secs): Enter the length of time in seconds after which the call will be forwarded when it is not answered. RingBack Timeout (Secs): Enter the length of time in seconds ATA will wait while the RingBack tone is being played for the final response from the other end point once an outgoing call has been made and the initial response has been received. Note: All Timeout parameters do not require a Save & Reboot to take effect. Submit: Applies all the settings you did in this page. Note: After clicking Submit to save page settings to system RAM, you must permanently save the configuration and reinitialize the system as follows. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Ringtone Configuration This page defines parameters for the various tones (ring, dial, busy, ringback, etc.) generated by the ATA application. These parameters may vary from country to country. Strongly recommend user to keep these parameters by default. Figure 25 Ring & Tone Configuration page Page 47 of 72

48 General Parameters This page configures system-level parameters not related to the selected line. This has four sections: SIP Device, NAT Traversal, Special Service, and Codec Preference. Figure 26 General Parameters Continuation page SIP Device: This section configures the following information: Page 48 of 72

49 Local SIP Port: Enter the local SIP Port number on which ATA should listen for messages. The range is 1 to The default port is Media Base Port: Enter the Media Base Port (also known as RTP port) number. This parameter provides the base value from the media (RTP) ports that are assigned for various lines and the different call-sessions that may exist within an end-point. Odd port values are not recommended. If an Odd Value is entered, the next higher even value is used as the Media Base Port. This is to conform to the RFC specifications. The range is 1 to The default port is NAT Traversal Parameters: This section configures for the NAT Traversal technique support in ATA. NAT Traversal Technique: Select USE STUN to enable STUN (default) if the ATA is behind a NAT enabled router and the router has no ALG for SIP, or NONE to disable STUN (ATA is not to use STUN for NAT traversal). ATA also supports a proprietary implementation of NAT traversal where the Service provider is expected to provide some relay support. If NONE is selected, then based on the responses received, the ATA will dynamically determine if the SIP Server supports the proprietary implementation. Note: Even when STUN is enabled, the ATA does an automatic detection of the presence of SIP ALG and disables the use of STUN. This is to avoid some media problems arising out of the behavior of some ALGs when STUN is used at the user end. STUN Server: Enter the IP address or Domain Name of the STUN Server. The default is This field is applicable only if USE STUN is selected as the NAT traversal technique. STUN Port: Enter the port number on which the STUN server listens for requests from the STUN Client on ATA. The range is 1 to The default is This field is applicable only if USE STUN is selected as the NAT traversal technique. Force Keep Alive: Only valid when STUN is not used. If STUN is not enabled, and keep alive is still expected to be sent then select Yes otherwise select No. Keep Alive Period: The keep alive interval in seconds to be used when STUN is not enabled. Special Service: This section configures the following information: Auto Obtain Extension: Auto Update Parameter: Codec Preference: This section determines the order in which supported codecs will be placed in a call setup message sent to any destination line. It also helps determine the selected codec when a message indication for an incoming call is received from the remote end with codec preference information. G711U: Select the priority 1 through 7 to be assigned to the G711U codec, or NONE if the G711U codec is not to be used. G711A: Select the priority 1 through 7 to be assigned to the G711A codec, or NONE if the G711A codec is not to be used. G729A: Select the priority 1through 7 to be assigned to the G729A codec, or NONE if the G729A codec is not to be used. G726-16: Select the priority 1 through 7 to be assigned to the G codec, or NONE if the G codec is not to be used. G726-24: Select the priority 1 through 7 to be assigned to the G codec, or NONE if the G codec is not to be used. Page 49 of 72

50 G726-32: Select the priority 1through 7 to be assigned to the G codec, or NONE if the G codec is not to be used. G726-40: Select the priority 1through 7 to be assigned to the G codec, or NONE if the G codec is not to be used. Note: If two codec types are assigned the same priority, then the priority is assigned in the order as G711U > G711A > G729> G726-16> G726-24> G726-32> G in the decreasing order of priority. For example, if 1, 2, and 2 is selected for G711U, G711A, and G729, respectively, priority will be assigned as 1, 2, and 3 for G711U, G711A, and G729, respectively. G Payload Number: Payload value for G G Payload Number; Payload value for G G Payload Number; Payload value for G G Payload Number; Payload value for G Submit: Applies all the settings you did in this page. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Address Book This page allows for configuration of address book entries which can be used for speed dial execution of calls. Figure 27 Address Book page Address Book Table: This table displays the current address book. Edit Address Book: User this portion to add a new entry or delete or edit an existing entry. Display Name: Enter the Display Name for this address book entry. Page 50 of 72

51 Number: The user phone number or name for this entry. This field is optional, if the IP Address is specified. A phone number that can be reached through the current configured proxy server can also be added as an entry in which case the IP address/domain name and the Port number fields are not necessary. IP Address/Domain Name: Enter the IP address or the domain name that corresponds to this address book entry. If this field is left empty, then the User number or name must be specified, in which case the current configured proxy server for this endpoint will be used as the domain name. Port Number: Specify the SIP port number on which the remote end will receive our call. This is useful when you want to specify a non-phone number entry, where the call can be made directly without going through the configured proxy server. When this field is not specified, the default SIP port of 5060 will be assumed. Speed dial code: This refers to the index in the address book as well as the speed dial entry code. This needs to be specified following *78 (or the configured speed dial service code see Section 2.4.2) to dial out the number corresponding to this address book entry. Address Book Action: Select a drop-down option to manipulate the various address book parameters for the entry index selected from the speed dial code drop down box. -DISPLAY ADDRESS BOOK: Select this item for the selected speed dial code details to be displayed after clicking Submit. This is the default selection. -ADD NEW ENTRY: Select this item to add a new address book entry after clicking Submit -EDIT: Select this item to overwrite the selected address book entry. -DELETE: Select this item to delete the selected address book entry Note: Up to ten Address Book entries can be added per endpoint. Submit: Click Submit to save the settings on this page to system RAM and Flash also. Note: Address book entries addition/deletion/editing do not need a Save and Reboot. The changes are reflected immediately. Route Table The Route Table page displays the routing table and allows you to manually enter a routing entry. The routing table displays the Destination, Netmask, Gateway, and Interface columns. The interface lo0 indicates the loop back interface; ppp1 indicates the PPP interface. Gateway is the learned Gateway. Page 51 of 72

52 Figure 28 Route Table page Route Table: This table displays the current route table. System Default Gateway Configuration: This portion provides four options: None Allows you to choose to have no Default Gateway in the IP-PBX Auto Allows you to automatically set the Gateway (System Default) Select Interface Allows you to select a Network Interface from a list. These options let you associate the system default gateway to a network interface whether static or dynamic. It also provides a way to fix the Default Gateway to a dynamic Network Interface before the interface is established. Specify IP Allows you to manually enter a Default Gateway IP. Execute: Save the setting and modification you did on this page by clicking Execute. Route Configuration Destination: Allows you to enter the remote network or host IP address for the static routing. Netmask: Allows you to enter the Subnet Mask for the static routing. Gateway: Allows you to enter the IP address of the gateway device that allows the router to contact the remote network or the host for Specified IP or select an Interface for the Gateway. -Select Interface: Allows you to select a Network Interface from a list. This option lets you associate the system default gateway to a network interface whether static or dynamic. It also provides a way to fix the Default Gateway to a dynamic Network Interface before the interface is established. -Specify IP: Allows you to manually enter a Default Gateway IP. Add/ Delete: Select Add or Delete from the drop down menu to add a new route or delete the specified route. Page 52 of 72

53 Submit: Applies the settings you did on this page. Reset: Restores all setting in this page to default. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Manually Configured Routes: Displays the static route entries. Bridge MAC Table Network bridges operate at the physical network layer. The purpose of a bridge is to connect two or more networks and enable packet sharing between them. Bridges are different from routers because they forward packets based on physical addresses, whereas routers use IP address to forward packets. Bridges must learn all the physical (MAC) addresses of the devices so it can forward the packets reliably. The purpose of the Bridge MAC Table is to store and display these bridge-recognized MAC addresses. The Bridge MAC Table page shows the current Bridge MAC table. This page contains information that is dynamic and will refresh every 8 seconds. Figure 29 Bridge MAC Table page Aging Timeout: This field allows you to enter the update period for the MAC table. Have this number lower if you want a more frequent refresh rate. Range for Aging Timeout field is , default is 100. Submit: Applies the settings you did on this page. Reset: Restores all setting in this page to default. DMZ Configuration Allows you to set a computer host as a 'neutral zone' between private network of a company and the outside public network. Page 53 of 72

54 Figure 30 DMZ Configuration page DMZ: A DMZ (De-Militarized Zone) is added between a protected network and an external network, in order to provide an additional layer of security. When there is a suspected packet coming from WAN, the firewall will forward this packet to the DMZ host. DMZ Host IP: The IP address of the DMZ host viewable at the WAN (external) side. Apply: Applies the settings you did on this page. Reset: Restores all setting in this page to default. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. SNTP Configuration Simple Network Time Protocol is an efficient method of obtaining the time from a Time Server. Figure 31 SNTP Configuration page Time Zone: This specifies the time zone (geographical location). Daylight Saving Time: You can select yes to activate Daylight Savings Time. User defined Time server: This is the time server from which the HNP Router retrieves the time. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Page 54 of 72

55 Miscellaneous Configuration Allows you to set miscellaneous configurations, like HTTP, FTP, TFTP and so on. Figure 32 Miscellaneous Configuration page HTTP Server Access: This field allows you to configure where these Web pages can be accessed. All: When this field is checked, it allows both WAN and LAN access to the Web pages. This is the system default. Restricted LAN: This field allows the Web pages access from LAN side. Restricted WAN Specified IP & Subnet Mask: This field allows the Web access from WAN side with a specify IP and subnet mask. HTTP Server Port: This field allows you to specify the port of the Web access. For example, when it is changed to 8080, the HTTP server address for the LAN side is Range for HTTP Server port is , default value is 80. FTP server: This field allows you to enable or disable the FTP server connection. System default is Enabled. Disable WAN side FTP access: This will disable WAN side access to the FTP server. TFTP server: This field allows you to enable or disable the TFTP connection. System default is Disabled. Page 55 of 72

56 IGMP Proxy: This is the global setting for IGMP Proxy. If it is enabled, then the enabled IGMP Proxy on WAN PVCs will be working. Otherwise, no WAN PVC can have IGMP Proxy working on it. System default is Disabled. PPP Half Bridge: Not applicable for router application. PPP reconnect on WAN access: If enabled, the PPP session will automatically establish a connection when a packet tries to access the WAN. System default is Disabled. Connect PPP when ADSL link is up: Not applicable for router application. Apply: Applies the settings you did on this page. Reset: Restores all setting in this page to default. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save & Reboot to permanently save the settings to system flash memory and to reinitialize the system to the new settings. Admin Username/Password Configuration This page allows you to set the password for administrator. Figure 33 Admin Username/Password Configuration page The Admin password is same as the FTP password, so it must have at least 8- characters for the FTP to work. The Admin password can be up to 65 characters (excluding & ). Reset to Default Allows you to restore all your settings to factory default by clicking Restore. Page 56 of 72

57 Figure 34 Restore Settings page Firmware Update The Firmware Update page allows you to update the firmware for your IP Phone. Figure 35 Firmware Update page 1 Click Firmware Update to enter the following page: Figure 36 Firmware Update page 2 Follow the two steps above to do the update: 1. Enter the path of the file in the text box, or click Browse to select the file. 2. Click the Upload to start the upgrading process or Select Cancel Update to cancel the update process. Note: The uploading process takes about a minute. Please do not turn off your modern. Save / Reboot Allows you to save the settings and reboot your IP phone or reboot your IP phone without saving settings by clicking the corresponding buttons. Page 57 of 72

58 Figure 37 Save Settings / Reboot page Save & Reboot: Click this button to save settings and reboot the IP Phone. Reboot Only: Click this button to reboot the IP Phone without saving settings. Page 58 of 72

59 6 Functions 6.1 Menu Structure Redial New ICOM Phbk New Back Name Home Cell Work VOIP Settings DND Enable Disable SIP Config User F.Me Here Enable Disable Select Del Cancel Network Settings WAN Config DHCP Mac address LAN Config DNS proxy ADD DNS Server P.up C.Fwd No Answer Unconditional Busy Date/Time Date Set Time Set Set Ring Tone Ring Volume VOIP Settings Network Settings Date/Time Contrast SW Version Factory Setting Save &Reset Factory Setting Save&Reset No Yes No Yes Page 59 of 72

60 VMSet Enable Disable VMSet Set Monitor1 Num Disable Monitor1 Set Monitor2 Num Disable Monitor2 More 6.2 Making and Answering Calls To Place a Call You can place a call by: Dialing and lifting the handset immediately, or Dial and connect the headset, press the Headset, or Dial and press the Speakerphone. At the end of the call, hang up the phone to disconnect. For headset or speaker, you must also push the button to end the call. Note: You can dial the number after you lift the handset or press the Speakerphone or press the Headset if you need, but you won't be able to correct any mistakes if you do it in this way. To Answer or Reject a Call When the phone rings, lift the handset or press the Speakerphone or press Headset press the OK soft key to answer the call. Otherwise, press Rej soft key to reject the call. To Redial a Call In standby mode, press the Redial soft key to redial the last dialed number. Or Page 60 of 72

61 After Lifting the handset or pressing Speakerphone/ Headset key, press the Redial soft key to redial the last dialed number To Mute / Un-mute a Call Mute the handset, headset or speakerphone by pressing the Mute. This prevents the person on the active call from hearing what you or someone else in the room is saying. To cancel the Mute function, press the Mute again. Earpiece Volume / Speakerphone Volume During a call, you just press Left & Right Scroll to adjust the volume of the earpiece or the volume of the speakerphone (1-6 level). Switching Between the Handset/Headset/Speakerphone on a Call Any of the audio devices can be used during a call. Only one device at a time can be used. The handset can be on the hook when using the speakerphone or headset function. If switching from the handset, make sure the speakerphone or headset button is pressed before placing the handset back on the hook. 6.3 Handling Calls IP200 allows you to handle calls with various manners, you can park the call, transfer the call, hold the call, make a conference call, pick up the call on another phone and so on. To Transfer a Call To transfer a selected call to another number in one of two ways: Blind transfer immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). Attended transfer Redirects the call after first allowing you to speak to the transfer recipient. Page 61 of 72

62 1. To initiate a transfer, press the Trans soft key during an active call. This places the first call on hold and you will hear a dial tone. 2. Dial the second person s telephone number. When the second person answers, hand up if you make Blind Transfer or you can have a private conversation with the second person without the first person hearing it if you make Attended Transfer. To Make a Conference Call 1. To initiate a conference call, press the conf soft key during an active call. 2. The first call is placed on hold, and you will hear a dial tone. Dial the second person s telephone number. 3. To start the conference call, press the Hold, all three parties will be participating in a conference call. To Park a call 1. To initiate Call Park, press the Park soft key during an active call, this places the call on hold, and you will hear the phone assign you a number (up to 3 digitals). 2. You will retrieve the call from another phone or from the same phone by dialing the assigned number. It will not work if the phone placing the call on Park has a busy diversion (you must hear a busy signal to retrieve the call). Consultation Hold 1. To initiate a Consultation Hold, press C.Hold soft key during an active call; 2. The first call is placed on hold, and you will hear a dial tone. Dial the second person s telephone number. 3. When the second party is connected, press Hold to toggle between speaking to first party and second party. Page 62 of 72

63 It is similar to Conference Call, but as a host you can only connect to one party, while the other party is put on hold. (The two parties cannot be both connected at the same time.) To Hold a Call Press the Hold button to put the active call on hold. If there is another incoming call, you can now answer the 2nd call, press Hold button again to retrieve the first call. To Transfer call or make conference call with Monitored numbers 1. To initiate this function, press the corresponding line key of the monitored number displayed on the LCD during an active call; 2. Press the Up & Down to select Blind Transfer / Attended Transfer / Conference; 3. Press Select soft key. To Pick up a Call When there is an incoming call in your group, press P.up soft key to pick up the call. If there is more than one incoming call involved when you initiate call pickup, the first unanswered call will ring at your phone. 6.4 Phonebook Up to 200 records could be stored in each IP phone Phonebook. Each record can store up to 30 digits, and names of up to 20 characters. To Check and Dial the record 1. In standby mode, Press the Phbk soft key to enter the phonebook mode. 2. When one of the records is selected, press Select soft key to view the details, then you can press Call soft key to dial the number; Page 63 of 72

64 To Add New Number into Phonebook 1. Press the Add soft key to initiate Add under phonebook mode; 2. Press the line key for the corresponding option you would like to edit. 3. Enter the Name or Number use the Clear soft key to delete the incorrect character or number. Then press OK soft key to confirm. 4. Press Save soft key to save the entry. Note: When your phonebook is empty, select New soft key to add a record. If you wish to check, dial, edit, delete the records, and check the memory, this is easily done here. 6.5 Call Logs You must subscribe to Caller ID service from your service provider to use this feature. Call Logs store information related to Received calls, Missed calls and Dialed calls. You phone can store up to a maximum of 30 calls, consisting of 10 Received, Missed and Dialed calls respectively. To Check Call Records 1. In standby mode, press the first line key to enter the call lists; 2. Press Up & Down scroll to select the call type Received Calls / Dialed Calls / Missed Calls, then press the Select soft key to confirm; 3. Use More soft key to display the Show tab. Then press the Show soft key to check the call records; If you wish to dial, save, delete the call logs, this is easily done here. Page 64 of 72

65 6.6 Call Settings To Set DND Function DND is short for Do Not Disturb. With this function activated, the incoming calls will no longer come to the phone and you will be completely undisturbed by the phone. 1. Use the More soft key to display the DND tab; 2. Press the DND soft key and use the Up & Down scroll key to select Enable / Disable, this allows you to initiate the function or not; 3. Press the Select soft key to confirm. To Set Follow-me With the Follow-Me function, your contacts can reach you wherever you are. And you can log into the phone system from different location with the Use Follow-me enabled in another IP phone under same network. 1. Use the More soft key to display the Follo tab; 2. Press the Follo soft key and use the Up & Down scroll key to select Enable / Disable, this allows you to initiate the function or not; 3. Press the Select soft key to confirm. To Set Use Follow-me 1. Press the Here soft key and key in the extension number your call follows, press the Del soft key to delete the digit; 2. Press the Select soft key to confirm. To Set Call Forwarding There are three call forwarding options which allow you to redirect all incoming calls from your IP Phone to another extension number: Unconditional, Busy and No answer. Unconditional: Forward all calls to a specified Ext No. Page 65 of 72

66 Busy: Forwards calls when phone is busy. No answer: Forwards calls if there's no answer. 1. Use the More soft key to display the C.Fwd tab; 2. Press the C.Fwd soft key and press the Up & Down scroll key to select No Answer / Unconditional / Busy; 3. Press the Select soft key and press the Up & Down scroll key to select Enable / Disable, this allows you to initiate the function or not; 4. If Enable is selected, key in the extension number and press Select soft key. Press the Del soft key to delete the incorrect digit. Voice Mail Boxes Your phone administrator chooses the voice mail system that your phone uses. For information on how to use your voice mail system, refer to the documentation that came with it. For example, if your administrator configured your phone system to work with Aztech Unity, you would refer to the Aztech Unity documentation about working with your voice mail. To Disable / Enable Voic boxes 1. Use the More soft key to display the VMSet tab; 2. Press the VMSet soft key and press the Up & Down scroll key to select Enable / Disable, this allows you to initiate the function or not; 3. Press the Select soft key to confirm. To Listen to Voic In standby mode, press the second line key to listen to the voice mail. To Set Monitor Function With phone monitoring, you can monitor the status of up to 2 programmed phones in your network. Through the alerts, you can Page 66 of 72

67 view information about the phone s reachability, such as a phone s busy status. Your IP 200 indicates the monitored phones`status by providing the following cues: The red light of the corresponding Line key remains lit The yellow light of the corresponding line key remains lit No light activity The monitored phone is in a call. Your IP200 is making call with the monitored phone. The monitored phone is free to contact. To set monitor number 1. Use the More soft key to display the Moni tab; 2. Press the Moni soft key to enter the Monitor Number page; 3. Press the Up & Down to select Set Monitor 1 Num / Set Monitor2 Num; 4. Press Select soft key to confirm your choice, and key in the extension number; 5. Press OK soft key to save the number. To disable the monitor number 1. Repeat the step 1~2 above; 2. Press the Up & Down to select Disable Monitor 1 / Disable Monitor 2; 3. Press Select soft key to confirm your choice. To set Call Redirect Allows you to redirect all incoming calls from your IP Phone to PSTN, your IP phone must work with a IP-PBX which supports this function. 1. Use the More soft key to display the C.ReD tab; Page 67 of 72

68 2. Press the C.ReD soft key; 3. Press the Up & Down to select Enable /Disable, this allows you to initiate the function or not; 4. Press Select soft key to confirm your choice, if Enable is selected, key in the extension number and press OK soft key to save it. Page 68 of 72

69 7 Troubleshooting If your IP phone does not operate as you expect, check the following points before reporting a fault to your phone services manager: 1) No dial tone Check that the IP phone is plugged in to the IP network; Check that the power supply is plugged in and switched on. 2) Phone does not ring Handset has not been properly hooked; Your calls are diverted (you hear a special tone when you lift the handset and the upper line of the display usually shows the telephone number to which calls are diverted); Do not disturb is set; Follow me has been activated; The ringing volume is too low. 3) Cannot dial an external number You do not have the privilege. Contact your system administrator to check. 4) The system does not recognize your User ID or your PIN Try to log in again to confirm that you did not make a mistake when you entered your User ID and PIN. If you receive the error message again, contact your system administrator to check that you have the correct User ID and PIN. 5) LCD display appears to have rolling lines or a wavy pattern It might be interacting with certain types of older fluorescent lights in the building. Moving the phone away from the lights, or replacing the lights. Page 69 of 72

70 6) Phone resetting This lost connection and make the phone reset can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. 7) Cannot change the phone configuration. You must unlock the network configuration options before you can configure them. Page 70 of 72

71 Glossary of Terms ATA Analog Telephony Adaptor DID Direct Inward Dial. A specially configured phone line from the telephone company that allows for dialing inside a company directly without having to go through an attendant. SIP Session Initiation Protocol, SIP is an Internet Engineering Task Force (IETF) standard protocol for initiating an interactive user session that involves multimedia elements such as video, voice, chat, gaming, and virtual reality. ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. DNS Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses DHCP The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information such as the addresses for printer, time and news servers. IP Internet Protocol. A packet-based protocol for delivering data across networks. Page 71 of 72

72 VoIP Voice over IP (also called VoIP, IP Telephony, and Internet telephony) refers to technology that enables routing of voice conversations over the Internet or any other IP network. The voice data flows over a general-purpose packet-switched network, instead of the traditional dedicated, circuit-switched voice transmission lines. NAT Network Address Translation. A networking protocol that allows network of private IP address to be set up using a single real IP address. PPPoE Point-to-Point Protocol over Ethernet, is a network protocol for encapsulating PPP frames in Ethernet frames. It is used mainly with cable modem and DSL services. STUN Simple Traversal of UDP over NATs, is a network protocol allowing clients behind NAT (or multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between two hosts that are both behind NAT routers. The protocol is defined in RFC STUN will usually work well with non-symmetric NAT routers. MAC address Media Access Control address, is a unique code assigned to most forms of networking hardware. The address is permanently assigned to the hardware, so limiting a wireless network's access to hardware -- such as wireless cards -- is a security feature employed by closed wireless networks. Page 72 of 72