Toshiba TCxGravity V2 further refines omni-channel capabilities and transformation

Transcription

1 Software Announcement , dated January 13, 2015 Toshiba TCxGravity V2 further refines omni-channel capabilities and transformation Table of contents 1 Overview 4 Publications 1 Key prerequisites 5 Technical information 2 Planned availability date 8 Ordering information 2 Description 10 Terms and conditions 4 Program number 12 Prices At a glance Toshiba Global Commerce Solutions, a Toshiba and IBM company, offers TCxGravity TM V2, providing retail clients with the following advantages: Enhanced cross-channel interactions through fully supported buy online, buy online and pickup in store, and buy online and return in store scenarios Optional high-availability deployment through the introduction of an in-store primary server Advanced order processing through additional return scenarios Enterprise dashboard for monitoring of in-store local servers In addition, this version of TCxGravity is orderable in the Toshiba Global Commerce Solutions ordering system utilizing the Toshiba Commerce Portal and is not set up for ordering in IBM ordering systems. Overview Toshiba TCxGravity V2 extends the core capabilities of its enterprise-grade, point-ofcommerce, omni-channel platform to deliver enhanced cross-channel interactions, more flexible in-store deployments, advanced returns processing, and additional foundational improvements. More importantly, recognizing that retailers must undergo a major transformation in order to support an omni-channel consumer experience, Version 2 aligns the TCxGravity platform with TCxGravity LINK. This alignment provides retailers with the flexibility to take an evolutionary approach to omni-channel capabilities while preserving their investments on existing Toshiba applications. This version of TCxGravity is orderable in the Toshiba Global Commerce Solutions ordering system utilizing the Toshiba Commerce Portal and is not be set up for ordering in IBM ordering systems. Key prerequisites For details, refer to the Technical information section. 1

2 Planned availability date January 23, 2015 Description TCxGravity Version 2 embodies the next-generation commerce solution by taking the store and gracefully combining it with various sales channels to provide a unified consumer experience. It takes the traditional point-of-sale and converts it to a pointof-commerce, offering consumers the flexibility to choose their customer journey irrespective of where it begins and an experience that promotes consistent and fluid interactions across their business. With the initial release of TCxGravity, Toshiba Global Commerce Solutions delivered the foundation to our flagship omni-channel platform through a flexible Enterprise architecture optimized to allow for channel convergence, a modern web-based client interface, and core POS capabilities that retailers have come to expect. With Version 2, TCxGravity adds the following functionality and enhancements: Buy online, pickup in store Front-end associate functionality to track customer pickup -- Items claim done through pickup slip, search on customer or search on payment card -- Support for "authorized" person pickup -- Client screens display relevant item information to facilitate verification and item location -- Support for bundles and staggered item pickup -- Gift receipt availability Buy online, return in store Return online purchases in store through final or gift receipt Search by order number, customer information, and payment card In-store primary server Optional in-store server to satisfy high availability and performance needs Full POS capabilities available locally with store resilience maintained through Enterprise backup Automatic store open and close Ability to close the store automatically based on a preconfigured time Ability to automatically trigger new business day from any terminal once till has been opened Flexibility to manually initiate store close or open even if scheduled EMV-Chip and Signature Fully integrated EMV support on Equinox L5300 pinpad to comply with regulatory requirements Floating users Ability for store managers to efficiently allow for staff to assist and provide coverage at other stores 3-byte ASCII for signature capture Allow for integration flexibility at the enterprise by allowing customers with the option of how they wish to handle signature data Choice between 3-byte ASCII or bitmap/jpg standard Cognos - SBC (Sterling Business Center) password integration Enable stronger security protocols to render all authentication credentials unreadable during transmission and storage on all system components 2

3 Post-void tax accumulator Streamline tax and order data to better furnish business reports related to postvoid activity Additional manager override flexibility with gift receipt reprint Manager override required when reprinting from a different store only Manager override required for all gift receipt reprints (all stores) Manager override completely disabled Scan anything State independent scanning of items, coupons, and loyalty cards Bundle support Support for flexible grouping of items and how they are logically represented Three groupings: -- Parent pricing. Priced at the bundle level with individual item prices hidden -- Component pricing. Priced at the item level within the overall bundle -- All pricing. Prices visible for bundles as well as individual items within bundle Returns enhancements Reduce returns fraud with item instance validation via serial number validation Reduce returns fraud by capturing customer information (Driver's License) on non-receipted returns Reduce returns fraud by prompting cashier if he or she attempts to retrieve a sales or exchange receipt and all or some of the items have already been returned or exchanged Provide ability to override the return tender for exception conditions and overall customer service Additional manager overrides for returns Store server enterprise dashboard Manage health and status of all in-store servers (offline and primary) Force data synchronizations and transitions to backup server Pinpad improvements Bottle deposits displayed on pinpad to support California requirement to display all fees charged to customer Scrolling receipt support and revamped look and feel -- Receipt now displays all fees, coupons and items; similar to interactive receipt on Terminal "Thank You" state following satisfied balance -- Extra pinpad form to provide visual confirmation that tender has been satisfied and transaction completed Supported on Verifone MX925, Equinox L5300 Semi-integrated Pinpad Interface An extensible framework for generically integrating common payment functions with the TCxGravity POS Client Affords retailers the flexibility of reusing existing enterprise payment systems within the overall TCxGravity solution Section 508 of the US Rehabilitation Act Although Toshiba Global Commerce Solutions makes no representation about the Section 508 status of third-party electronic and information technology products, Toshiba provides for informational purposes that the developer of this product has indicated that it is capable of satisfying the applicable requirements of Section 508 of the Rehabilitation Act. Contact Toshiba Global Commerce Solutions for specific, current information on the conditions and limitations of this capability. 3

4 Reference information Refer to the IBM Sterling Commerce Order Management (OMS) product for information. Program number Program Program number VRM name 5639-P Toshiba TCxGravity V2 Product identification number Program PID number 5639-P86 Education support Technical, and customer education will be provided for Toshiba TCxGravity solution. This includes the following: RE7901S-2W: An Introduction to the Toshiba TCxGravity Solution RE5304-2W: What is the Toshiba TCxGravity Solution? Podcast RE7902S-2W: TCxGravity - Anatomy of a Deal RE7900T-2D: TCxGravity Developer Education - Module 1 RE7901T-2D: TCxGravity Developer Education - Module 2 RE7910T-2D: Toshiba TCxGravity Technical Education RE7911T-2D: TCxGravity Functional Overview RE7912T: TCxGravity Planning and Business Rules Workshop RE7914T: TCxGravity IT Configuration Workshop For more information, visit the Toshiba Global Commerce Solutions Education website at If you have education related questions, contact: grse@us.ibm.com Offering Information Product information is available via the Offering Information website Publications One copy of the following publication is automatically supplied with the POS Application, the in-store Primary server or the in-store Offline Server media: 4

5 Title License Information Order number GC Displayable softcopy publications Copies of the following publications are available through your Toshiba sales representative. Toshiba TCxGravity User's Guide G Toshiba TCxGravity Planning, Installation and Configuration Guide G Toshiba TCxGravity Extension Guide G These displayable manuals can be viewed with the Adobe TM Acrobat Reader, which is offered free on the Internet. Terms and conditions for use of the machine-readable files are shipped with the files. Instructions for displaying the manuals is contained in the readme file on the media. Technical information Specified operating environment Hardware requirements TCxGravity client or terminal Toshiba recommends the following client hardware or similar: TCxWave TM (6140-x2x/x3x) TCxFlight ( x) SurePOS TM 785 SurePOS 350 SurePOS 745 Detailed hardware specifications for the above systems can be found at For further details on machine requirements, contact your Toshiba representative. TCxGravity Enterprise Server The enterprise server hardware required depends on the expected transaction volumes across all of your stores. It also depends on the high availability configurations selected. Contact your Toshiba representative to assess your business needs and recommend accordingly. TCxGravity In-Store Offline Server The optional offline server hardware required depends on the expected transaction volumes in a given store. In general, an entry-level server will be adequate for small store environments. Minimum requirements are as follows: 64-bit machine with a 2.4 GHz, or greater, processor Minimum of 8 GB RAM Minimum of 120 GB free hard disk space Contact your Toshiba representative for further details. TCxGravity In-Store Primary Server 5

6 The optional in-store server hardware required depends on the expected transaction volumes in a given store. A low-end to mid-level server will be necessary to meet the performance needs of an average store size. Minimum requirements are as follows: 64-bit machine with a 2.4 GHz, or greater, processor Minimum of 16 GB RAM Minimum of 160 GB free hard disk space Contact your Toshiba representative for further details. Software requirements TCxGravity client software Operating system: Microsoft TM Windows TM POSReady 2009, Microsoft Windows 7, Microsoft Windows POSReady 7, Microsoft Windows 8.1 (TCxFlight) Browser: Google Chrome version 39 or higher JavaPOS and Java TM support: These components are provided with the solution. Additional software may be required for non-toshiba hardware and peripherals. TCxGravity Enterprise Server software The enterprise server software prerequisites for database, application server, and operating systems are defined by IBM Sterling Commerce Order Management. Visit TCxGravity In-Store Offline Server software Operating system: Microsoft Windows Server 2012 Server R2 (64-bit) Included TCxGravity components - the following components are packaged and licensed for use as part of the in-store offline server: -- TCxGravity Solution -- IBM Sterling Commerce Order Management -- IBM WebSphere Application Server Processor Value Unit (PVUs License) -- IBM DB2 Workgroup Server Edition Processor Value Unit (PVUs License) TCxGravity In-Store Primary Server software Operating system: Microsoft Windows Server 2012 Server R2 (64-bit) Included TCxGravity components - the following components are packaged and licensed for use as part of the in-store primary server: -- TCxGravity Solution -- IBM Sterling Commerce Order Management The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by Toshiba, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Limitations Included with TCxGravity are the license rights to use IBM Sterling Commerce Order Management in the store channel. The IBM WebSphere Application Server and IBM DB2 Workgroup Server Edition for the In-Store Offline Server use are provided for the TCxGravity solution only. 6

7 Planning information Packaging Toshiba TCxGravity is distributed in three packages: Package 1 includes the following: One DVD for the POS Application (Client Device) (3AH ) which includes the following components: -- TCxGravity -- IBM Sterling Commerce Order Management -- IBM Sterling Commerce Order Management Store Add-on -- IBM Sterling Commerce Order Management Pricing Add-on One DVD for IBM Cognos Business Intelligence (Cognos Report Studio, Cognos Query Studio, Cognos Framework Manager) (3AH ). Package 2 includes the following: One DVD for the In-Store Offline Server (3AH ) which includes the following: -- IBM WebSphere Application Server -- IBM DB2 Workgroup Server Edition -- IBM Sterling Commerce Order Management Fix packs (reduced size for store deployments) Package 3 includes the following: One DVD for the In-Store Primary Server (3AH ) which includes the following: -- IBM Sterling Commerce Order Management Fix packs (reduced size for store deployments) The International Agreement for Acquisition of Software Maintenance (Z ) is in each package. The International Program License Agreement (Z ) is in each package. The License Information document GC is in each package. The invoice should be used as Proof of Entitlement (PoE). Security, auditability, and control The announced program use the security and auditability features of the operating system. The security and auditability feature of the operating system includes: Authorization services (password) for each user protecting from unauthorized access, which may be specified by the user during configuration. The security and auditability features brought forward from the application includes: Operator authorization and control managed by various server and client functions. Unique functions can be limited to specific terminals. Certain significant events are logged for audit purposes. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. 7

8 Ordering information The Product Identification (PID) number for the new initial base license of TCxGravity is 5639-P86. The following is a description of each of the new feature codes: 5639-P86 Toshiba TCxGravity V2 Basic license one-time charge Feature description In-Store Offline Server Per Install w/ 1 Yr support Upgrade V1 to V2 In-Store Primary Server Per Install w/ 1 Yr support POS Application Per Client Device w/ 1 Yr support Upgrade V1 to V2 Order Information 5639-P P P P P These features must be selected to order a base license for each client and/or installation that TCxGravity will be loaded into and running on in each store. The Client software application is the set of functionality that facilitates completing Point-of-Sale (POS) transactions, and placing, modifying, or fulfilling orders that are contained in a single store or cross many stores. A TCxGravity client is defined as any device which utilizes significant POS services to create or modify an order. This includes devices intended for associate use such as stationary POS, kiosks, mobile tablets, smartphones or similar devices. Select this feature to purchase a license for each client device that the Client software application will be loaded and running on. The In-Store Offline Server software is the set of functionality that enables completion of in-store transactions on a backup, emergency or pass-through basis only if network connectivity to the enterprise is disrupted. In a pass-through configuration, the in-store order capture is immediately passed through from the store server to the enterprise server and is not a substitute for processing by the enterprise server other than on an emergency basis. Select this optional orderable feature to purchase a license for each installation of this server software. The In-Store Primary Server software is the set of functionality that enables completion of in-store transactions on a primary local server. It behaves similar to the enterprise server but maximizes throughput. In the case of an emergency where network connectivity to the in-store primary server has been severed or the machine has failed, the enterprise server will behave as the backup. Select this optional orderable feature to purchase a license for each installation of this server software. A customer has the flexibility to order either in-store offline and in-store primary servers. These are optional servers but can only be ordered one per store. For example, if a retailer has five stores, they can order three in-store primary servers and one in-store offline server (leaving one store without a server) as long as they are not installed in the same store. This means that only one server can be installed per store. Thus in a typical order of TCxGravity, they may purchase a combination of licenses for either or both. When selecting media for the Client Device, Offline Server, or Primary Server the following item should be ordered. 8

9 Customization options for 5639-P86 Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order. Initial shipments Feature Description 3444 Serial Number Only (suppresses shipment of media and documentation) This software license includes Software Maintenance. Extending coverage for a total of three years from the date of acquisition may be elected. Order as shown below to extend coverage for your software licenses. If maintenance has expired, specify the after license ordering information. Software license includes 1 year Software Maintenance 5639-P86 Toshiba TCxGravity V2 Feature description Order information TCxGravity V2 In-str Offline/inst SWMA 1yr/renewal 5639-P SWMA TCxGravity V2 POS Appl/clientdev SWMA 1yr/renewal 5639-P SWMA TCxGravity V2 In-str Primary/inst SWMA 1yr/renewal 5639-P SWMA TCxGravity V2 In-str Offline/inst SWMA 1yr/afterli 5639-P SWMA TCxGravity V2 POS Appl/clientdev SWMA 1yr/afterlic 5639-P SWMA TCxGravity V2 In-str Primary/inst SWMA 1yr/afterli 5639-P SWMA TCxGravity V2 In-str Offline/inst SWMA 3yr/registr 5639-P SWMA TCxGravity V2 POS Appl/clientdev SWMA 3yr/registr 5639-P SWMA TCxGravity V2 In-str Primary/inst SWMA 3yr/registr 5639-P SWMA TCxGravity V2 In-str Offline/inst SWMA 3yr/renewal 5639-P SWMA TCxGravity V2 POS Appl/clientdev SWMA 3yr/renewal 5639-P SWMA TCxGravity V2 In-str Primary/inst SWMA 3yr/renewal 5639-P SWMA TCxGravity V2 In-str Offline/inst SWMA 3yr/afterli 5639-P SWMA TCxGravity V2 POS Appl/clientdev SWMA 3yr/afterlic 5639-P SWMA TCxGravity V2 In-str Primary/inst SWMA 3yr/afterli 5639-P SWMA Charge metric Program name PID number Charge metric Toshiba TCxGravity V P86 Per client Toshiba TCxGravity V P86 Per Install Install Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program. Client device Client device is a unit of measure by which the program can be licensed. A client device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system 9

10 that is typically referred to as a server or is otherwise managed by the server. Multiple client devices may share access to a common server. A client device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every client device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed. Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with Toshiba are contained in the applicable contract documents such as the International Program License Agreement, and the Agreement for Acquisition of Software Maintenance. Licensing International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Agreement for Acquisition of Software Maintenance The International Agreement for Acquisition of Software Maintenance (Z ) applies for Software Maintenance and does not require customer signatures. When a customer orders a license to the program these programs are licensed under the Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. Toshiba includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. License Information number GC The program's License Information will be available for review on the Toshiba Software License Agreement website Limited warranty applies Yes Limited warranty Toshiba warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. Toshiba does not warrant uninterrupted or error- 10

11 free operation of the program or that Toshiba will correct all program defects. You are responsible for the results obtained from the use of the program. Toshiba provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the Toshiba Global Commerce Solutions Software Support Handbook found at Toshiba will maintain this information for at least one year after the original licensee acquires the program (warranty period). Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Other terms Volume orders (IVO) Yes. Contact your Toshiba representative. IBM International Passport Advantage Agreement Passport Advantage applies No Usage restriction Yes. For additional information, refer to the License Information document that is available on the Toshiba Software License Agreement website Software Maintenance applies Yes. All distributed software licenses include Software Maintenance for a period of 12 months from the date of acquisition, providing a streamlined way to acquire Toshiba software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. While your Software Maintenance is in effect, Toshiba provides you assistance for your routine, short duration installation and usage (how-to) questions, and coderelated questions. Toshiba provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your Toshiba support center. (This assistance is not available to your end users.) Toshiba provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult the Toshiba Global Commerce Solutions Software Support Handbook found at 11

12 Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which Toshiba is not responsible under this agreement. IBM Operational Support Services - SoftwareXcel No System i Software Maintenance applies No Variable charges apply No Educational allowance available Yes. A 15% education allowance applies to qualified education institution customers. Statement of good security practices IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. Toshiba systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. Toshiba does not warrant that systems and products are immune from the malicious or illegal conduct of any party. Prices For information on product charges, contact your Toshiba Global Commerce Solutions representative. Trademarks of Toshiba Corporation in the United States, other countries, or both. SurePOS is a trademark of IBM Corporation in the United States, other countries, or both. IBM, Cognos, WebSphere, DB2, Passport Advantage and System i are registered trademarks of IBM Corporation in the United States, other countries, or both. TCxGravity and TCxWave are trademarks of Toshiba Global Commerce Solutions in the United States, other countries, or both. Sterling Commerce is a registered trademark of IBM International Group B.V., an IBM Company. Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries. 12

13 Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use Toshiba Global Commerce Solutions (TGCS) products and services are offered for sale under applicable TGCS customer agreements and prices in effect at the time of your order. Not all products and services may be available in your country. TGCS reserves the right to modify or withdraw these products at any time without notice. The information in this announcement is provided for your information only. Additional terms and conditions are located at For the most current information regarding TGCS products, contact your Toshiba Global Commerce Solutions representative or reseller, or visit the Toshiba Global Commerce Solutions website at 13