- PACKAGING INSTRUCTIONS - - COLLECTION INSTRUCTIONS AND REPAIR TRACKING -

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1 Packaging Instructions Summary: Toshiba Depot Repair Pick-Up Process - PACKAGING INSTRUCTIONS - Your package will be collected by our courier, DPD. Please ensure the laptop is packaged securely prior to collection. Please see more detailed pictures on how to package your laptop at the end of this document. We recommend wrapping your laptop on all sides including the top and bottom with at least 2 (5cm) of aircellular cushioning material such as Bubble Wrap. Place the wrapped item inside a sturdy outer box. Any accessories should also be wrapped in appropriate amounts of cushioning. Accessories should be placed in spaces alongside the laptop. Do NOT place any accessories on top of or underneath the laptop. Any spaces should be filled with soft material to ensure the laptop and any accessories cannot move inside the outer box. Close and seal the top and bottom of the outer box with at least three strips of tape that is at least 2 (5cm) wide. Tape all seams and flaps. Collection Instructions: - COLLECTION INSTRUCTIONS AND REPAIR TRACKING - Your package will be collected by our courier, DPD. Please ensure the laptop is packaged securely and ready for collection and accessible to the courier. Collections are made between 8:00am and 6:00pm, Monday to Friday excluding bank holidays. The exact time of your collection will depend on your location, the location of the local DPD depot, the courier s route and local traffic and / or weather conditions. All queries should be directed to Toshiba on * UK. Repair Tracking: You can track your repair online by entering either your laptop serial number or your Toshiba Service Order number at the following address: If you have provided a suitable address and / or mobile phone number you will receive s and / or text messages detailing the repair status. All queries should be directed to Toshiba on * UK. *Calls to this number are charged at the same rate as calls to 01 and 02 numbers and if applicable will count towards inclusive minutes. Please check with your provider regarding exact call costs and terms and conditions.

2 Toshiba Depot Repair Pick-Up Process - PLEASE COMPLETE THIS FORM AND ENCLOSE IT WITH YOUR LAPTOP - Your Toshiba Service Order Number: Toshiba Service Order Number (Provided by the call centre): Your Personal Details: Company or Organisation: First Name: Last Name: Address Line 1: Address Line 2: Address Line 3: City: County: Post Code: Work Phone Number: Home Phone Number: Mobile Phone Number: Fax Number: Address: Your Laptop: (these details can be found on the base of the laptop) Serial Number: Part Number: Accessories Included: Please only include any items that are required to diagnose or resolve the problem and have been agreed with the call centre. AC Adapter (Mains Charger) External CD / DVD Drive Memory Card (e.g. SD, XD, etc.) Other Item 1 Please Detail Other Item 2 Please Detail Other Item 3 Please Detail Other Item 4 Please Detail AC Cable (Mains Lead) PCMCIA / Express Card Recovery Media IMPORTANT: For any repair that is outside of the warranty (by time or by scope), an estimation of costs will be issued. If you do not wish to accept the cost you will have to pay for a handling and transport fee of (GBP including VAT) to have your laptop returned unrepaired. Please note that VAT will be calculated at the time of payment using the applicable rate. Before sending your laptop, please ensure that you have a complete and working backup of all your software and data. If your reported problem has to be resolved with a complete product recovery, your personal data will be lost. We are not responsible for the loss of any data or software during the repair of your notebook. Also, please ensure you have made the copies of your product recovery media. Replacement media can be purchased from Please ensure that adequate soft packaging, preferably Bubble Wrap, is used to securely package the laptop and any accessories individually with at least a 2 (5cm) packaging around all sides. These should be placed into a box with suitable packaging to ensure the laptop and accessories cannot move within the box. Do not place any accessories on top of the laptop but to the side. The outer box should be securely sealed. Toshiba will not be responsible for any damage caused by insufficient packaging. Your laptop will be returned in a new box. Signature: Date:

3 Toshiba Depot Repair Pick-Up Process - PLEASE COMPLETE & RETAIN THIS FORM FOR YOUR RECORDS - Your Toshiba Service Order Number: Toshiba Service Order Number (Provided by the call centre): Your Personal Details: Company or Organisation: First Name: Last Name: Address Line 1: Address Line 2: Address Line 3: City: County: Post Code: Work Phone Number: Home Phone Number: Mobile Phone Number: Fax Number: Address: Your Laptop: (these details can be found on the base of the laptop) Serial Number: Part Number: Accessories Included: Please only include any items that are required to diagnose or resolve the problem and have been agreed with the call centre. AC Adapter (Mains Charger) External CD/ DVD Drive Memory Card (e.g. SD, XD, etc.) Other Item 1 Please Detail Other Item 2 Please Detail Other Item 3 Please Detail Other Item 4 Please Detail AC Cable (Mains Lead) PCMCIA / Express Card Recovery Media IMPORTANT: For any repair that is outside of the warranty (by time or by scope), an estimation of costs will be issued. If you do not wish to accept the cost you will have to pay for a handling and transport fee of (GBP including VAT) to have your laptop returned unrepaired. Please note that VAT will be calculated at the time of payment using the applicable rate. Before sending your laptop, please ensure that you have a complete and working backup of all your software and data. If your reported problem has to be resolved with a complete product recovery, your personal data will be lost. We are not responsible for the loss of any data or software during the repair of your notebook. Also, please ensure you have made the copies of your product recovery media. Replacement media can be purchased from Please ensure that adequate soft packaging, preferably Bubble Wrap, is used to securely package the laptop and any accessories individually with at least a 2 (7cm) packaging around all sides. These should be placed into a box with suitable packaging to ensure the laptop and accessories cannot move within the box. Do not place any accessories on top of the laptop but to the side. The outer box should be securely sealed. Toshiba will not be responsible for any damage caused by insufficient packaging. Your laptop will be returned in a new box.

4 Packaging Instructions: Step 1: Use soft packaging material to wrap the laptop. Step 2: Wrap the laptop, covering all sides including the top and bottom with at least 2 (5cm) of packing.

5 Step 3: Seal the packing to stop it and the laptop from moving. Step 4: Seal the packing to stop it and the laptop from moving.

6 Step 5: Ensure the outer box is big enough and rigid enough to maintain its shape during transit. Step 6: Place extra packing material in the bottom and then place the laptop in the center.

7 Step 7: Ensure any space around the laptop and the top is filled with soft packing material. Step 8: Ensure the box is sealed securely using tape on all openings and removal any existing address labels.