Supplementary dialogues

Transcription

1 Supplementary dialogues Simulation:1 Withdrawing money from the bank A= Customer, B=Clerk Version 1 A.. I d like to withdraw some money. B. How much? A.100 EUR. B. Could you give me an identity document, please? A. I have my passport on me. B. It is ok. Please fill in your full name and address. A. Here? B. Yes. Please sign here Here is the money. A. Thank you. Goodbye. B. Goodbye. Version 2. A. Good morning. B. Good morning. A. I would like to withdraw some money from my card, but the ATM is not working. B. What amount would you like to withdraw? A. 500 lei. B. Your card and identity document, please. A. Here you are. B. Sign here, please One hundred, two hundred, three hundred, four hundred, five hundred. A. Thank you. B. Have a nice day! Simulation 2 Making a payment by bank order ( e.g. paying the registration fee for an exam) B Bank teller C - Customer

2 B. Good afternoon. Can I help you? C. I would like to make a payment from my bank account. B. Please fill in a bank order. C. Can you help me, please? What should I write here? B Your account number. C This one? B Yes. Who do you make the payment for? C The British Council. B What does the payment represent? C The registration fee for an English language exam. B Fill in the amount in letters and figures Now sign here, please. That will be all. C Thank you. B Good luck! Simulation 3 You want to have Internet access to your current bank account B= Clerk C=Customer Version 1 C Good afternoon. B. Good afternoon. How can I help you? C. I would like to be able to access my bank account online. B. An identity card, please. C. I have my Residence Permit on me. B. Do you have your passport too? C. No, I don t. B. Please, come back with both documents. C. Is it absolutely necessary? B. I am sorry, but these are our bank requirements. C. I see. Version 2. C. Good afternoon. B. Good afternoon. Can I help you? C. I would like to be able to access my bank account online. B. An identity card, please. C. I have my Residence Permit on me. B. Ok. It won t take long. Here is your access information and the code C. Is this the code?

3 B Yes, it is, and after you open the internet page, you should choose a password. C. Ok. Thank you. B. If there is any problem, please let us know. You want to exchange foreign currency to RON / LEI Simulation 4 At the money exchange office B=Bank clerk C=Customer B. Good afternoon. C. Good afternoon. I would like to exchange 200 EUR. Is there any commission? B. No, there isn t. An identity document, please. C. Here is my passport. B. Thank you. One moment. Sign here, please? C. Here? B. Yes, thank you. Here is your passport. Here you have 865 lei one hundred, two hundred, three eight hundred and fifty, eight hundred and sixty-five. Please count it too.. C. It is all right. Thank you. B. Have a nice day. Simulation 5 Reporting a lost / stolen card Version 1 - At the bank B. Bank Teller A. Good afternoon. I would like to report a lost / stolen card. B. Just a second please What is the name of the card holder? A. My name is... B. Do you happen to know the card number? A. Unfortunately I don t know it. B. Don t worry I will find it on the computer. OK Your card has just been blocked and nobody will able to use it. A. What is the procedure for a new card? B. We can fill in the forms right now, and the card will be sent to you by post in about 10 days. A. All right. What form do I have to fill in?

4 B. This is the form. Do you need any help? A. I don t think so. Thank you. Version 2 - On the phone A. Customer B. Bank Teller A. Hello. This is Europa Bank B. Hello, I am calling to report the loss / the theft of a bank card. A. One moment please. What is the name of the card holder? B. My name is.. A. Do you happen to know your card number? B Unfortunately I don t. A. No problem. We can find it in our data base.your card will be locked from this moment on and nobody will be able to use it. B. Thank you. When can I come to have another card issued? A. You can come tomorrow to fill in the forms. The card will be sent to you by post in about 10 days. B Ok. Thank you. Goodbye. A. Goodbye. Simulation 6 Money transfer 1. You want to transfer money to another account. B. Bank clerk A. I would like to transfer money from my account to another account. Is this possible? B. Of course. An identity card, please. A. Here is my Residence Permit. B. So this is your account To what account would you like to transfer and what amount? A. 300 EUR to this account.. Do I have to pay a commission? B. The account is with another bank, so I am afraid you will have to pay a commission. A. What is the commission? B. 3 EUR. Is that ok? A. Yes, it is. No problem. B. One moment, please... Here is your bank statement. Would you sign here, please? A. O.K.. Thank you.

5 B. Thank you. 2. You want to send money abroad. B. Bank teller A. I would like to transfer an amount of money abroad. B. Do you have an account at our bank? A. Yes, I do. B. An identity document, please. A. Here you are. B. What amount would you like to send? A. 250 EUR. Is there any commission? B. Depends on what country you want sent it to. A. To India. B. The commission is 5 EUR. Is that OK? A. No problem. B. One moment please.here is your bank statement. Please, sign here. A. Here? B. Yes, thank you. A. Goodbye. B. Goodbye. Simulation 7 Closing a bank account B. Bank teller A. I would like to close this bank account. B. Your identity card, please. A. Here you are. B. One moment please Yes, this is your current account with a monthly interest of 0,15%. A. I would like to withdraw the money and close the account. B. Just a moment, I ll have to see how much the interest is. Right, this is the total amount. Please sign here and here. A. Is that all? B. Yes. Please go to the Cash desk to collect your money. A. Thank you.

6 Simulation 8 Paying for utilities 1. At the bank A - Customer B - Bank Teller A. I would like to pay for my utilities directly from my current account. B. Of course. What utilities exactly? A. The electricity, gas and cable TV. B. What suppliers are the payments to be made to? A. It is written here EON and UPC. B. Do you have an account opened at our bank? A Yes, this is my account number. B. When would you like the payment to be made? A. On the 20th of each month. Is there a commission for this type of service? B. No, there is no commission for our clients. You only have to have the money in your account at that date. A. Ok, thank you. 2.At the building administration office Version 1 A. Tenant B. Administrator A. For the utility expenses... B. What apartment? A. Apartment 15. B. 117 lei, please. A. Here is 120 lei. B. This is your change and the receipt. A. Thank you. B. Thank you, too. A. Goodbye. B. Goodbye. Version 2 A. Tenant B. Administrator A. I would like to pay the utility expenses for February. B. For apartment 15? A. Yes, apartment 15. B. Two people. Right? A. Yes, there are two of us. B. 117 lei, please. A. Here is 120 lei. B. This is your change and the receipt.

7 A. Thank you. B. Thank you. Version 3 A. Tenant B. Administrator A. I would like to pay the utility expenses for the previous month. B. Yes, please. Apartment lei. A. 154 lei? That s a lot. B. Last month there were additional expenses. The lift repairs have been included as well. A. I see. Here is 160 lei. B. This is your change and the receipt. A. Thank you. Goodbye. B. Goodbye.