Enterprise Cloud Infrastructure Support Services (Lot 4) Service: 5.G

Transcription

1 Enterprise Cloud Infrastructure Support Services (Lot 4) Service: 5.G

2 CONTENTS 1. WHY LEICESTERSHIRE HEALTH INFORMATICS SERVICE? SERVICE OVERVIEW ON-BOARDING OFF-BOARDING SERVICES/TERMINATION ORDERING AND INVOICING PROCESS FURTHER INFORMATION... 6 Author: Colin Swift Product Manager colin.swift@leics-his.nhs.uk Prepared for: The Health Informatics Service is provided by Leicestershire Partnership NHS Trust on behalf of the Leicester, Leicestershire and Rutland Health Community Page 2 of 7

3 1. Why Leicestershire Health Informatics Service? Leicestershire Health Informatics Service (LHIS) is hosted by the Leicestershire Partnership NHS Trust. The Trust serves a population of one million people across Leicester, Leicestershire and Rutland and has a budget in excess of 250 million and employs over 5,000 staff in a wide variety of roles. This hosting arrangement provides LHIS with a sound financial and organisation platform from which to operate along sound business practices. LHIS provides a vast range of IT products, services and solutions to its clients. LHIS delivers these solutions nationwide to all sectors of the Healthcare market and beyond including primary care NHS Trusts, Clinical Commissioning Groups (CCG s), Commissioning Support Units (CSU), care homes, hospices and General Practices, Acute Hospital Trusts, arm s length bodies and Any Qualified Providers (AQP s). LHIS has approximately 130 highly qualified IT staff including dedicated teams of project managers, change managers, web developers, application developers, content editors, I.T trainers, service desk analysts, business intelligence and data warehousing staff, network engineers, desktop and enterprise support. As an NHS organisation LHIS has extensive experience of NHS standards, clinical systems security, NHS procedures, information governance and risk management. LHIS has passed its Health Informatics Standards Accreditation (HISA); this has been developed by the HSCIC to allow commissioners of IM&T services within the NHS to build this as a quality standard that they should look for when considering future supply. The LHIS client base has grown through word of mouth recommendations based on LHIS s excellent track record of service and delivery to include non NHS public sector organisations such as Councils, Charities, Schools and Colleges. 2. Service overview LHIS Enterprise Cloud Infrastructure Support Services are provided by our highly skilled team of engineers, holding degree-level qualifications, advanced industry standard qualifications (MCSEs, MCSAs, CCENT, and CCNA) and holding in excess of 200 years combined IT experience. These services provide infrastructure services to grow, maintain and support cloud based services and solutions. The areas of support service provided are: Network management - managing and supporting LAN/WAN and wireless networks Business continuity services to plan, implement and manage resilience solutions. Support resolving 3 rd line technical and engineering issues. Architecture and design Advising on and designing system and network topologies. Page 3 of 7

4 Service features Local Area Network including LAN to LAN connections, remote access to LAN via VPN solution. Wide Area Network including delivery of applications across the WAN. Network management Telephony to include NTL Centrex, PBXs, inter-site telephony, Community dial plan, mobiles and blackberries. Provision of N3 connectivity of sites. Provision of data and voice access points via cabling or wireless (Wi-Fi) as required. Business continuity Test backups and to offer disaster recovery of equipment, as set out within the HIS disaster recovery plan. Monitor daily the status of the backup processes on servers, escalating to IT management where continued problems occur, and in all other cases discussing with affected site direct. Support Act as third line technical consultants within LHIS where the Service Delivery and Desktop Support teams have been unable to resolve issues and take ownership of the incident until resolution. Architecture and design Support the organisational development of LPT by designing and implementing strategic network and electronic communication solutions in line with the requirements of LPT. Page 4 of 7

5 3. On-boarding The on-boarding process typically consists of LHIS discussing customer requirements to determine: The scale and scope of the services. Identification of any cloud migration requirements. Project structure and organisation. Legislative, reporting and documentation requirements. The likely duration of the customer s project. LHIS will advise on best practice and offer lessons learned as appropriate. 4. Off-boarding services/termination In the rare event that a customer decides to end its requirement for LHIS Enterprise Cloud Infrastructure Support Services LHIS will work professionally with the customer to transition its arrangements with the minimum of disruption. Where this requires a substantial commitment LHIS reserves the right to charge for this service. 5. Ordering and invoicing process Speak directly to your LHIS contact. Call us on option 7 crmteam@leics-his.nhs.uk LHIS will provide assistance with completing the G-Cloud call-off contract, which will include an order form. Page 5 of 7

6 6. Further Information If you have any queries, questions, wish to request further information please contact (quoting G-Cloud V enquiry ) as follows crmteam@leics-his.nhs.uk option 7 More LHIS information can also be found at: Page 6 of 7

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