Incident Management Software Solution

Transcription

1 Incident Management Software Solution Explore Knowledge Center ¾¾ Based on the Incident Command System (ICS) ¾¾ Created to be an out-of-the-box, daily use tool ¾¾ Unites real-time communication capabilities with critical situational awareness tools ¾¾ Incident, Resource, CI/KR, Document, Mission Tasking management tools and more ¾¾ Connects your responders keeping you aware, informed, and making a difference ¾¾ Integrated mapping capability ¾¾ Proven performance for managing incidents and events

2 Why Knowledge Center? Knowledge Center in Action Proven Providing Unsurpassed Situational Awareness Between EMA and Healthcare like no other incident management solution Optimized intelligence gathering and information sharing Integrated consistent ICS-based methodology for tracking incidents, events, and exercises Interoperable with CADs, reverse 911s, and other systems Unprecedented coordination of missions, tasks, and goals Knowledge Center has the ICS forms fully integrated into the system so that as the IAP/ICP is developed (Objectives, Organization Chart, Communication, Medical, etc ) it is compiled and housed as an integrated part of the incident. From the IAP/ICP screen above, user may print a fully integrated IAP/ICP upon creation, along with any relevant documents to be included as part of the plan. Fully integrated ICS forms Easily print a single report or the entire IAP/ICP Identify completed reports at a glance Attach documents to accompany ICS forms Quick access to ICS forms through hyperlinks Hurricane Irene and Tropical Storm (TS) Lee brought many challenges to the Emergency Management Agencies and Hospitals of Southeastern Pennsylvania. Fortunately, because the Regional Task Force and the local hospitals utilize the Knowledge Center software suite s incident management system software, communication, resource management, incident management and documentation capabilities were greatly enhanced. The integration of Knowledge Center s EMA (KC) and Healthcare products provided a real-time common operating picture and critical situational awareness for both, the community emergency management personnel and hospital emergency management personnel, creating the optimal environment for coordinated response efforts. Ed Atkins, Director of the Department of Emergency Services for the SEPA RTF s Chester County commented, The combination of the hospitals on HIMS and the emergency managers on KC provides us all with a better sense of what is going on, where there are trouble spots, and more importantly where trouble is developing. The HIMS/KC combination lets us all do a better job faster. Distributed Use, Virtual EOC Access All of the information made available by KC and HIMS was provided by emergency management personnel. It was distributed throughout the affected areas in many different agencies, from State to Municipal, creating a common operating picture from which all could reap the benefits. This increased efficiencies because the information came from a trusted source. Tom Grace, VP of Health Services and Emergency Preparedness of the DVHC commented, In the past, most of the information came from the press so we had to call to verify the info which took time from both parties. Now the information comes through self-reporting, so we know that it is valid and can respond to it real-time, or at minimum be aware of it if it isn t vital to our situation. During the storms, some KC and HIMS users were unable to leave their homes, or wanted to access the software in the off hours. Both KC and HIMS are Web-based systems, so access from outside of the EOC was not a problem and over 5000 log entries and 160 incidents were entered and reviewed by KC and HIMS users, who shared information about various activities such as the ones mentioned above. Grace knows this is extremely important. He stressed that responsible emergency management means being aware, assessing and making a logical decision to benefit the health and welfare of all involved in the response effort and those they serve.

3 Comprehensive Capabilities Mission Tasking KC provides a Mission Tasking function that incorporates Requests, Assignments, Taskings and displays Status throughout the lifecycle. By using a process similar to event creation, users may create, prioritize, and set objectives for each mission. KC tracks who created the mission and their organization, as well as the percent complete and whether or not the mission is on schedule. As missions are assigned, and text message alerts are created that notify the assignee that a mission is requested of them. As the process unfolds, the On Schedule indicator updates dynamically and is displayed on a Mission Tasking grid, enabling personnel to easily identify missions that are in jeopardy. Each mission is linked to an event, and as resources are released and missions are closed, resource information is retained in the incident for reporting and cost recovery purposes. Browser Agnostic KC provides a dynamic, web-based Internet accessible front-end interface that is browser agnostic and performs well with Internet Explorer, Chrome, Mozilla Firefox, and Safari. It is also mobile enabled and formatted to function properly on ipad, Droid and Windows based tablets. Damage Assessment Allows for collection and aggregation of damage assessment data directly from the field. Create reports that match Federal and State format requirements. Quickly feed preliminary damage assessment data into Primary Systems from the field. Compatible with PDA, Tablet, Laptop and tracks geo-location, classification, images, and more. Credentialing KC provides the ability to scan an identification card and verify a person s identity and skills or credentials to grant access to various areas connected with an event. The system interfaces with these card issuing systems and share real-time personnel data securely. It provides a comprehensive database that can store skill, certification, or credential data by person that can easily be retrieved for later verification or selection to ensure that the correct personnel are given appropriate access to an incident scene or work area. Action Requests Action Requests provide the ability to poll the deployment for resource status, overall status, or ask basic questions of the user base. All data is tabulated for reporting purposes. Alerting In addition, KC provided these additional Alert notifications: Incident/Event Alerts notifies users of new incidents Resource Request Alerts notifies resource owners that their resource has been requested Missing Assignment Alerts notifies users that a mission is being requested of them Action Request Alerts notifies users that a response is requested

4 Knowledge Center supports daily emergency management operations at all levels. Incident, resource, critical infrastructure, and document management all connected by real-time communications capabilities connect your responders to their resources across the situation and keep you aware, informed, and making a difference. Daily-use Multi-jurisdictional Interoperability Knowledge Center is an intuitive, daily-use incident management software solution serving emergency management organizations at the federal, state, regional, and local levels. Knowledge Center provides a comprehensive set of tools out-of-thebox to develop a real-time common operating picture and integrate resources through a virtual collaborative environment. Emergency managers use Knowledge Center to support their operations through effective incident management, resource management, critical infrastructure management, document management, and communications capabilities. Knowledge Center is designed to provide rapid access to information to decision makers in an easily understood format. Instead of searching for information in various stovepipes either in electronic or paper form, emergency managers can look to Knowledge Center for a consolidated view of their critical information. Knowledge Center provides emergency managers with the ability to gather large quantities of information related to incidents and coordinate that information for either small scale events with one or two responder agencies or for large scale events that involve complex, multi-jurisdictional responses comprised of hundreds of agencies from the local, state, and federal government, non-governmental organizations, and the private sector. Knowledge Center supports all four phases of emergency management: mitigation, preparedness, response, and recovery and is versatile enough to track everyday events that are internally managed as well as large-scale events that require additional outside support. With Knowledge Center, emergency managers can coordinate and effectively manage incidents, develop future operations plans, prepare comprehensive periodic reports, track information requests, and maintain accurate records. Knowledge Center is based on a service-oriented, open architecture that easily integrates with third party tools. Because of this design, Knowledge Center can seamlessly integrate with a wide variety of emergency and incident management tools, systems and other applications. For example, the Knowledge Center API takes advantage of the industry standard EDXL-CAP protocols to share incident information between systems such as Computer-Aided-Dispatch (CAD) and other emergency management information management systems. In addition, Knowledge Center conforms to National Incident Management System (NIMS), Incident Command System (ICS), and National Response Framework (NRF) principles and guidelines. Call us: [email protected] Incident Management Software Solution

5 Knowledge Center Incident Management System with Incident Command System (ICS) We are switching to Knowledge Center because we feel that it is uniquely capable of enabling us to meet our emergency management objectives including the sharing of situational awareness information with our public service partners. Tom Grace, Director, Disaster Preparedness & Health Services, DVHC Use Knowledge Center to promote a virtual collaborative environment to facilitate cooperation and provide instant access to information anytime, anywhere. Don t miss our product for the healthcare community: Knowledge Center Healthcare Incident Management System with Hospital Incident Command System (HICS) HVA SITREP HAvBED Casualty tracking Evacuation tracking Patient/Triage tracking Knowledge Center, Inc. 100 Emerson Lane Suite 1513 Bridgeville, PA Call us: [email protected] Incident Management Software Solution