1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
|
|
- Moris Hodge
- 8 years ago
- Views:
Transcription
1 1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
2 December, 1 st, 2011 Paris Oracle CRM : L innovation au Service de la Mobilité Commerciale Alexandre Losson - Managing Director CRM EMEA Business & Decision Sebastien Barillot CRM Sales Consulting Team Leader Oracle 2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Pascal Hary CRM Sales Development Manager Oracle En collaboration avec
3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Oracle Confidential: Not for Distribution 3 3
4 Business & Decision is a Global Consulting and System Integrator 2010 revenue : 237 M BI E- bus PM EIM CRM 2800 Employees 19 countries a Multi-Specialist Business Intelligence & EPM BI World-Wide Magic Quadrant. Gartner Customer Relationship Mgt & MDM CRM European Magic Quadrant. Gartner E-Business Where To Find Help For Interactive Design Projects In Europe, Forrester Unique expertise recognized globally by independent industry analysts 4
5 Our approach for Customer Experience Management Marketing Lead Management Sales Service Fullfiment Performance Mgt Packaged software ALERTER CRM processes based on a longlasting foundation A relational model with customer paths that take all channels into consideration Social CRM Search marketing Mobile devices Cross channel Self-service BPM Feed back management Search engine Real Time Marketing Augmented reality Social CRM M. Commerce Lead Management Mobile CRM The use of IT innovations to improve sales experience and efficiency EIM MDM ECM and shared Dématérialisation Leverage robust repositories ( customer, product, sites ) EIM MDM Data Quality Rules Engine Digital asset repositories
6 Mobile and Social network are the two building blocs to blur the lines between CEM and CRM programs Mobile and Social network are two pillars to drive sustainable, real time, personalized & ongoing customer relationships rather that anonymous and event based Mobile Always connected Personalized experience Context aware (including location) Where the action is Adapted to any situation (face to face, self service) + Social network Personalized and engaging Mostly Inbound Conversational Person to Person Viral Customer driven CRM 6
7 The CRM Point of view : bringing back the R from CRM Mobility is a key priority for CRM initiatives across all domains Source : Gartner 7
8 Mobility and CRM : how to align with your CRM initiatives? Closer to your customer Where the action is for your field forces 8
9 Designing uses cases for customer facing mobile applications Goal Fournir un bouquet de service et les adapter aux spécificités des canaux de communication utilisé par chaque client Usages Devices Connexions E-Commerce Discount/coupons/incentive Loyalty card Notifications Click to buy Product Search Context aware apps At home At the office Transports In the shop Service géo localisés + + Mobile Apps Price comparators On line checking barcode/flashcode readers Direction Business Produits, Promotions Amis Social Networks Universal communication Unified Registry Photo, music games , Telephone VoIP Facebook Twitter Linkedin Skyrock, Productivity tools Home banking Payment Real time news
10 Designing use case for the mobile enterprise Sales & Marketing Boost the sales cycle Planification des actions commerciales Recommandation produit Configuration produit Prise de commande Disponibilité des produits/services Formulaire et signature électroniques Mobile Mobile employee The mobile office Fonctions de communication Planification des déplacements Saisie des temps Facturation des prestations E-learning, accès aux expertises Gestion des congès Fonctions RH Service & Support Enterprise Directors & Managers Decision to action Améliorer le service client Gestion des interventions sur site Diagnostic et base de connaissance Paiement et upselling Planification et dispatching des tournées Recherches et commande de pièces détachées Real time alerts Social networks Dashboard, Mobile BI Aproval Workflow Office automation Productivity apps Unified Communicatios 10
11 From Sales force automation to sales force empowerment Reinventing Face to face selling scenarios Qualify Identifier les leads et opportunités Organiser son plan de visite Démarche collaborative de qualification des besoins clients et de son potentiel Support Rechercher et expliquer les meilleures offres Collaborer à la sélection des solutions Transformer le client en acteur de la vente Acquire Réaliser la vente en face à face sans rupture Capturer les documents et la signature client Gérer le paiement en continu de l'acte de vente Délivrer le service en temps réel Share Comparer les offres Echanger ses impressions Demander ou donner un avis 11
12 Business & Decision: mobilizing your processes, employees and customers Innovate Customer Mobile Mobile Enterprise Improve E-business Social Networks & Intranets CRM Business Intelligence Enterprise Apps (industry specific, ERP ) Prepare Choice of devices Mobile Device Management Dedicated expertise and partnership with mobile leaders 12
13 Sales Reps Haven t Embraced their CRM System CRM System End User Adoption Rate Half of reporting companies say adoption is still below 75% CSO Insights,
14 Mobile Devices Are Revolutionizing Sales Conversations Wind Menus Used by Sommeliers Clienteling Apps Used in Retail Customer Surveys 14
15 Mobile Devices: More Powerful and Less Hassle than Laptops What I can do with phone/tablet Run apps Access , Phone, SMS Find a location with GPS Take a picture or read a barcode Less hassle for me to do it Instant-On Long Battery Life Small, Lightweight Simplified User Interface Standards Show multi-media presentations Capture a signature 15
16 For Mobile Sales Reps, One Size Doesn t Fit All 3 Key Considerations 1. What industry is my company in? Different business process requirements 2. What devices has my company standardized on? Apps are device-dependent 3. How often are my reps disconnected? They ll need a disconnected solution. 16
17 Oracle CRM Provides a Complete Solution Connected Mobile Sales Phone Real-time Disconnected Mobile Sales ipad Offline-sync CRM Desktop Outlook Offline-sync 17
18 Designed to Work Across Multiple Back Ends Connected Mobile Sales Disconnected Mobile Sales CRM Desktop 18
19 Day in the Life Revolves Around the Customer Meeting Plan Your Day Scheduling tools Maps Wrap Up Document outcome Create follow up steps Prepare to meet Customer profile/history Customer analytics Alerts Meet with Customer Sell with Interactive Media Transact with signature capture 19
20 CRM Desktop CRM Sales functionality is available for Microsoft Outlook CRM Data: Customer, Opportunity, and Lead data available in Outlook PIM Data: Calendar, Contact, and Task data consolidated in Outlook Users Control: How Information is sync ed to the CRM system Interaction Tracking: Makes it easy to track, analyze interaction with customers Offline Access: Sales reps can access sales data while disconnected from network Support custom extensions 20
21 Oracle Connected Mobile Sales Horizontal & Real Time Horizontal Sales Real-time, Connected Native iphone & Blackberry Apps Easy to Configure CRM On Demand, Siebel, Fusion 21
22 Oracle Corporation
23 Oracle Disconnected Mobile Sales Optimizes Customer Interactions Offline Enhanced User Experience UI optimized for the ipad, iphone, & Blackberry Full disconnected support Multi-media detailing with finger notation Built in signature capture for samples Major Functionality Call Planning Call Execution Sample Management Account and Contact Management Signature Capture edetailing 23
24 Oracle Corporation
25 Oracle Social Network with CRM Easy, Effective and Efficient to use across Virtual Teams Drives sales force collaboration with natural Conversations throughout the sales cycle Promotes sales team productivity through purposeful social networking without the noise Builds cross-team knowledge by integrating Conversations with CRM and other business applications Oracle Corporation
26 Connect Anywhere Anytime Oracle Corporation
27 Oracle Leverages Mobility to Deliver on the SFA Vision Platforms: Simplification without Sacrifice Changing the Customer Conversation The Platform is Agile Open to Collaborative Selling Process Oracle Corporation
28
29
<Insert Picture Here> Evènement partenaires CRM Oracle 12 mai 2010
Evènement partenaires CRM Oracle 12 mai 2010 Virginie Croiset, CRM Sales Consultants manager, Oracle France Safe Harbor Statement The following is intended to outline our general
More informationOracle WebCenter and BPM Strategy and Vision
Oracle WebCenter and BPM Strategy and Vision Kulvinder Hari EMEA FUSION MIDDLEWARE PRODUCT MANAGEMENT 14th October 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement
More information1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Applications Integration, Oracle Fusion Applications Nigel King, VP Fusion Applications Functional Architecture Amy Andrews, Sr. Director,
More informationCase Study: Wacker Neuson s SAP Cloud for Sales Journey
Case Study: Wacker Neuson s SAP Cloud for Sales Journey Sandy Reisenauer, Senior Business Analyst, Wacker Neuson 6/18/2015 Wacker Neuson Company Profile Wacker Neuson is a leading global manufacturer of
More informationSafe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
More informationOracle Business Intelligence Mobile
Oracle Business Intelligence Mobile Jon Ainsworth Director of Business Development Oracle EMEA Business Analytics 1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Fact: Today Mobile
More informationOracle WebCenter and BPM Strategy and Vision
Oracle WebCenter and BPM Strategy and Vision Gangadhar Konduri Vice President, Product Management September 29, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationMicrosoft SharePoint THE PLATFORM ENTERPRISES NEED
Microsoft SharePoint THE PLATFORM ENTERPRISES NEED Presentation Outline Purpose of the Presentation The Right Team Introduction to SharePoint SharePoint as DMS SharePoint ac ECM SharePoint for Workflows
More informationSocial to Connect: Top 3 CEO Priorities
How Social Business will Transform your Organisation Stuart McRae Executive Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae
More information57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have
Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls
More informationDelivering On the Promise of ecommerce
Delivering On the Promise of ecommerce Oracle ATG ecommerce ebusiness Innovation Forum ΕΕΔΕ5-6.12.2011 Thanos Sabanis Business Solution Manager Agenda Commerce Trends Market Dynamics Business Challenges
More informationPerformance commerciale et optimisation où que vous soyez grâce à Oracle Sales Cloud
Performance commerciale et optimisation où que vous soyez grâce à Oracle Sales Cloud 1 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information
More informationGet Social, Sell Social Business
Get Social, Sell Social Business Stuart J. McRae Executive Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae www.linkedin.com/in/stuartmcrae
More informationProcurement General Session: Empowering Modern Procurement
Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline
More informationIntroduction to Oracle Business Intelligence Standard Edition One. Mike Donohue Senior Manager, Product Management Oracle Business Intelligence
Introduction to Oracle Business Intelligence Standard Edition One Mike Donohue Senior Manager, Product Management Oracle Business Intelligence The following is intended to outline our general product direction.
More informationCopyright 2012, Oracle and/or its affiliates. All rights reserved.
1 Oracle WebCenter Strategy and Vision Rob Schootman Principal Sales Consultant Oracle Fusion Middleware 2 Insert Information Protection Policy Classification from Slide 13 Let s introduce myself... 3
More informationDeliver World-Class Smartphone and Tablet Applications with Oracle Mobile
Deliver World-Class Smartphone and Tablet Applications with Oracle Mobile Oracle Mobile Strategy and Overview Ravi Pinto, Director, Product Management ravi.pinto@oracle.com Copyright 2014 Oracle and/or
More informationOracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014
Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential
More informationGet Social: Engage Everyone with Exceptional Experiences. Copyright 2012, Oracle and/or its affiliates. All rights reserved.
Get Social: Engage Everyone with Exceptional Experiences 1 Key Trends Impacting Your World Social Multi-Channel Mobile Self-Service Personalization Consumerization 2 Every 60 Seconds 695,000 new searches
More informationYour Customer Is In Control
Your Customer Is In Control A majority (74%) of buyers research their work purchases online (Forrester) The average deal has over 8 decision makers, a 43% increase from 3 years ago (IDC) Source: September
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More informationCRM On Demand now hosted locally in Europe. An Oracle White Paper 2011
CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationOracle CRM On Demand Roadmap CON7334
Oracle CRM On Demand Roadmap CON7334 Joe Blau, CRM On Demand Product Management Jeff Lumsden, CRM On Demand Product Management September 30, 2014 Copyright 2014, Oracle and/or its affiliates. All rights
More informationSage CRM with Sage ERP MAS 90 March Madness Lunch & Learn 2012
SAGECRM - INCLUDEDIN SAGEMAS 90 V4.5 PRESENTED BY JEFF ROSE WHAT IS INCLUDEDWITHMAS 90/200 4.5 SageCRM Software and Licenses Included with MAS 90/200 SageCRM 200 Server License $3,995 if purchased separately
More informationEnterprise Content Management Strategy and Vision Roel Stalman
Enterprise Content Management Strategy and Vision Roel Stalman Vice President, Product Management Enterprise Content Management The following is intended to outline our general product direction. It is
More informationIntelligence. Productivity. Mobility. Unified Service. Predictive analytics: Offline mobile: Self, assisted & field service
Productivity Intelligence Mobility Unified Service Next generation productivity: Predictive analytics: Offline mobile: Self, assisted & field service Surface trending documents with Delve Immersive Excel
More informationDeliver a Superior Customer Experience. a social one.
Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As
More informationORACLE CRM ON DEMAND RELEASE 26
ORACLE CRM ON DEMAND RELEASE 26 THE WORLD S MOST COMPREHENSIVE CRM ON DEMAND SOLUTION Easy to use Fast to deploy Powerful analytics Pre-built industry solutions Embedded sales, marketing, and service best
More informationEnhancing productivity, enabling. Success. Sage CRM
Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationHROUG. The future of Business Intelligence & Enterprise Performance Management. Rovinj October 18, 2007
HROUG Rovinj October 18, 2007 The future of Business Intelligence & Enterprise Performance Management Alexander Meixner Sales Executive, BI/EPM, South East Europe Oracle s Product
More informationRESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012
RESEARCH NOTE CRM TECHNOLOGY VALUE MATRIX FIRST HALF 2012 THE BOTTOM LINE Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are
More informationSafe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
More informationOracle Mobile Sales Assistant 2.0
Oracle Mobile Sales Assistant 2.0 Blackberry & iphone Darlene Shum CRM On Demand Consultant Standard Safe Harbor Statement The following is intended to outline our general product
More informationMobility Strategy. For Enterprises
Mobility Strategy For Enterprises New era of Mobility Enterprises are rapidly extending to anytime, anywhere business models Combine this with the increasing affordability of feature rich mobiles Time
More informationCompany Facts. 1,800 employees. 150 countries. 12,000 customers and growing. 17 languages. 11 global offices
Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally
More informationOracle Process Cloud Service Rapidly Automate & Manage Process Applications
Oracle Process Cloud Service Rapidly Automate & Manage Process Applications Linus Chow Master BPM Champion Disclaimer THE INFORMATION CONTAINED IN THIS DOCUMENT IS FOR INFORMATIONAL SHARING PURPOSES ONLY,
More informationDelivering Business Insight, Agility and Value through Business Process Automation. Microsoft Corporation
Delivering Business Insight, Agility and Value through Business Process Automation Microsoft Corporation How Do Enterprises Work Today? Customer Contoso Customer Internet Logistics HR System XML Bank ERP
More informationLuis Melo Head of CRM/CX. Capventis. Policy Automation. Knowledge Management. Field Service Management. Web Customer Service
Luis Melo Head of CRM/CX MARKETING CLOUD Capventis COMMERCE CLOUD SERVICE CLOUD SALES CLOUD SOCIAL CLOUD Web Customer Cross Channel Policy Automation Field Cloud Platform MARKETING CLOUD COMMERCE CLOUD
More informationBuilding Out BPM/SOA Centers of Excellence Business Driven Process Improvement
Building Out BPM/SOA Centers of Excellence Business Driven Process Improvement Bill Swenton, Jr., PMP, CSM Senior Practice Director Oracle Consulting Thursday, October 2, 2014 10:45-11:30am Safe Harbor
More informationHow Can Agile Customers Benefit from Oracle Fusion Middleware Today?
How Can Agile Customers Benefit from Oracle Fusion Middleware Today? Devendra Singh VP, Development, Agile PLM Gnani Palanikumar Product Management Director, Agile PLM Markus Zirn
More informationFocused Sales Management
Focused Sales Management Make the most of every sales opportunity. directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and upselling
More informationL évolution des progiciels métier dans un contexte SOA
L évolution des progiciels métier dans un contexte SOA Ashish SHARMA Business Development Manager Oracle Fusion Middleware Agenda Quels scénarios pour conformer
More informationSage CRM Focused Sales Management
Sage CRM Focused Sales Management Equipping your sales team with the complete customer information and the necessary tools to enable them to do their job effectively is very important. Sage CRM empowers
More informationemail/mobile/social/web
email/mobile/social/web The Responsys Interact Suite helps you get more out of today s marketing power channels email, mobile, social and the web than ever before. email / Email has the highest ROI of
More informationREDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH
REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy
More informationHow Volvo Construction Equipment Uses Email and CRM to Sell Big Iron!
How Volvo Construction Equipment Uses Email and CRM to Sell Big Iron! Advanced Strategies for Attracting, Selling and Retaining Customers Join the Conversation! I m at #MPB2B. Learning how @VolvoCE_NA
More informationProven Enterprise Results
Proven Enterprise Results 20% faster decision making on approvals 3% improvement in net margin rate year 1 $5.5MM in contribution margin Days into seconds (time to produce large proposals) 75% reduction
More informationWelcome to online seminar on. Oracle PIM Data Hub. Presented by: Rapidflow Apps Inc
Welcome to online seminar on Oracle PIM Data Hub Presented by: Rapidflow Apps Inc September 2010 Agenda PIM Data Hub Overview What is PIM Data Hub? Benefits of PIM Data Hub Who needs PIM Data Hub PIM Implementation
More informationSell Effectively. Drive sales productivity and deliver amazing customer experiences PATRICIA SERNA ESPECIALISTA > DYNAMICS CRM
Sell Effectively Drive sales productivity and deliver amazing customer experiences PATRICIA SERNA ESPECIALISTA > DYNAMICS CRM Reps spend more than 75% of their time on nonselling activities Workers lose
More informationMicrosoft Dynamics AX 2012 R3, clear cut benefits for your Organisation
2012 R3 Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for midsize and larger organisations that helps people
More informationAccelerating Growth, Empowering Businesses
Accelerating Growth, Empowering Businesses WEB SOLUTIONS MOBILE SOLUTIONS SOFTWARE SOLUTIONS CORPORATE Offering product engineering solutions in assorted domains for startups and elite businesses. Finoit
More informationORACLE CRM ON DEMAND RELEASE 30
OR A C L E D A T A S H E E T ORACLE CRM ON DEMAND RELEASE 30 Get smarter, more productive and gain the best value with Oracle CRM On Demand Release 30. Oracle CRM On Demand continues to be the most complete
More informationWhat We Do: Simplify Enterprise Mobility
What We Do: Simplify Enterprise Mobility AirWatch by VMware is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. Our scalable
More informationEnhancing Productivity. Enabling Success. Sage CRM
Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationKeep in touch FINANCIAL COMMUNICATIONS. Thierry Prévot Group General Manager, Financial Communications & Strategic Prospective Analysis
FINANCIAL COMMUNICATIONS Keep in touch with a complete range of devices and publications Thierry Prévot Group General Manager, Financial Communications & Strategic Prospective Analysis 1 Websites loreal.com
More informationMICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011
MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value
More informationCorporate websites, the cornerstone of your digital marketing strategy.
Corporate websites, the cornerstone of your digital marketing strategy. Never before have companies had so many different ways of reaching their target audience. Social networks, new technologies and the
More informationBusiness Analytics. one technology. product. right decisions. one vision. Performance Management
Business Analytics one technology Business for All Intelligence One one making product the right decisions Performance Management one vision BOARD meets PROSPECT Subtitle IT-Synergy Day / Barcarolle le
More information1 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
1 Copyright 2011, Oracle and/or its affiliates. All rights ORACLE PRODUCT LOGO Session ID: 17202 Oracle Fusion Applications - Technology Essentials Overview Nadia Bendjedou Senior Director Product Strategy,
More informationCloud PPM for Project-centric Service Organizations
Cloud PPM for Project-centric Service Organizations Heidi Zee, Managing Partner & CEO, Frontera Consulting Kevin Beyer, Managing Partner of Global Fusion Services, Frontera Consulting Fiona Purves, Strategy
More informationTechnologies to look out for
Technologies to look out for Technology Density Technological improvements increase (miniaturisation) possibilities, at lower costs and invading Centralisation people s lives on all aspects of their life.
More informationCONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. LEVERAGE 5.1. 5.2. 5.3. 5.4.
CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. PROVEN INSURANCE DATA MODEL...6 GENERIC INTEGRATION INTERFACE...6 COMMUNICATION CHANNEL CENTRALIZATION...7 LOCALIZATION...7 MOBILE CRM INSURANCE2...8
More informationOracle Sales For Handhelds
Oracle Sales For Handhelds Oracle Sales for Handhelds is the application that keeps sales reps easily informed and effective on the road. The application is a key component of the Oracle Customer Relationship
More informationORACLE HYPERION PLANNING
ORACLE HYPERION PLANNING ENTERPRISE WIDE PLANNING, BUDGETING, AND FORECASTING KEY FEATURES Hybrid data model facilitates planning, analysis and commentary Flexible workflow capabilities Reliability with
More informationSage CRM. Communicate, Collaborate, Compete with Sage CRM
Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface
More information<Insert Picture Here> Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth
Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth Angélique Moon Director, Consumer Goods CRM Product Strategy Safe Harbor Statement The following is intended to
More informationInternet of Things: What is going to change in our lives
Internet of Things: What is going to change in our lives Amrith NAWOOR Technology Manager, SADC & EA - Oracle World Telecommunication and Information Society Day May 18, 2015 Safe Harbor Statement The
More informationMaximizer CRM Group Edition
Maximizer CRM Group Full featured and affordable CRM for small to medium sized enterprises Maximizer CRM Group is a fullfeatured CRM software solution that enables teams of up to ten users to work together
More informations Software as a Service (SaaS) offering: T-Suite Making your hard costs soft
s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft T-Suite and Telstra T-Suite means you can: Rapidly deploy business applications when and where you need them Reduce capital
More informationGrow Your Business wi w t i h a a Mobil i e l A p A p
Grow Your Business with a Mobile App About Us» WizzApps.com is one of the leading Mobile App and Website Development Company that is powering small businesses around the world on daily bases.» We create
More informationEnhancing productivity. Enabling success. Sage CRM
Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationTechnology and Trends for Smarter Business Analytics
Don Campbell Chief Technology Officer, Business Analytics, IBM Technology and Trends for Smarter Business Analytics Business Analytics software Where organizations are focusing Business Analytics Enhance
More informationTransform the Customer Experience in Retail Energy Across All Channels
Transform the Customer Experience in Retail Energy Across All Channels Bruno Gapo Utilities Industry Director Oracle Eric-Thierry Martin Director of CX Product Strategy for Energy & Utilities Oracle September
More informationBeyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce
Beyond CRM: a new era for Customer Engagement SAP hybris - Customer Engagement & Commerce Enrico Manzi VP Business Development CEC EMEA Lisbon, November 4 th 2015 Agenda Our World Addressing the change
More informationTechnology Services...Ahead of Times. Enterprise Application on ipad
Technology Services...Ahead of Times Enterprise Application on ipad Diaspark, 60/2 Babu Labhchand Chhajlani Marg, Indore M.P. (India) 452009 Overview This white paper talks about the capabilities of ipad
More informationModern Sales in the Cloud. In the Era of the Empowered Customer
Modern Sales in the Cloud In the Era of the Empowered Customer Today s Sales Landscape 45% of enterprise-level buying decisions are made before your buyer says hello to 1 your sales rep 60% of sellers
More informationLexmark Enterprise Software. Transforming customer engagement
Lexmark Enterprise Software Transforming customer engagement Customer relationships are the lifeblood of your business Whether you serve businesses, consumers, patients, students or citizens, the quality
More informationFusion CRM Overview, Strategy, Roadmap
Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
More informationSage 100 ERP 2014 Connect your business.
Sage 100 ERP 2014 Connect your business. The foundation for connecting your business to provide a better customer experience, increase revenue, and make better business decisions New web and mobile functionality:
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationWhite Paper: 4 Key Factors that Define a True Unified Agent Desktop
White Paper: 4 Key Factors that Define a True Unified Agent Desktop To help businesses understand the different definitions and levels of functionality, mplsystems has summarised 4 key factors that they
More informationMICROSOFT DYNAMICS CRM Roadmap. Release Preview Guide. Q4 2011 Service Update. Updated: August, 2011
MICROSOFT DYNAMICS CRM Roadmap Release Preview Guide Q4 2011 Service Update Updated: August, 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value in customer relationship management
More informationDelivering Great Customer Experience. Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013
1 Delivering Great Customer Experience Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013 Daniel Burian CX Solution Architect 2 1 Proč vlastně? 3 Customer Advocacy In
More informationSAP Sybase Replication Server What s New in 15.7.1 SP100. Bill Zhang, Product Management, SAP HANA Lisa Spagnolie, Director of Product Marketing
SAP Sybase Replication Server What s New in 15.7.1 SP100 Bill Zhang, Product Management, SAP HANA Lisa Spagnolie, Director of Product Marketing Agenda SAP Sybase Replication Server Overview Replication
More informationInfor CloudSuite Business
Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,
More informationSage 300 ERP 2014 Get more done.
Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences
More informationSIEBEL ECUSTOMER. Siebel ecustomer Self-Service Application
SIEBEL ECUSTOMER Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to sell to, market to, and serve their customers more effectively across multiple channels in any
More informationTurn Information into a Strategic Asset with SAP Solutions for Information Management. Jens Sauer, SAP Switzerland 11 th September 2013
Turn Information into a Strategic Asset with SAP Solutions for Information Management Jens Sauer, SAP Switzerland 11 th September 2013 Agenda The new Reality & Drivers for Information Management SAP Solution
More informationAccenture Selling Portal for Telco
Always On. Always Connected. Being everywhere can help your business go anywhere. Accenture Selling Portal for Telco Nicola Ionfrida April 3 rd Copyright 2012 Accenture All rights reserved. Accenture Value
More informationWhite Paper on the Wireless Market
White Paper on the Wireless Market The Wireless Service Provider industry is an avid user of ecommerce. The power of e-commerce is leveraged for increasingly innovative ways to market, cross-sell, up-sell,
More informationThe new perspective of Customer Engagement. Wim Verschoore SAP Forum, Brussels, 9 th Sept 2015
The new perspective of Customer Engagement Wim Verschoore SAP Forum, Brussels, 9 th Sept 2015 CUSTOMER ENGAGEMENT WHY DOES IT MATTER? 2015 SAP SE or an SAP affiliate company. All rights reserved. SAP Forum
More informationEnterprise Mobility Space
MBaaS How MBaaS is Shaping up the Enterprise Mobility Space A RapidValue Solutions Whitepaper Contents Executive Summary... What is Mobile Backend as a Service (MBaaS)?... Primary Building Blocks of MBaaS...
More informationOracle Business Intelligence Applications: Complete Solutions for Rapid BI Success
1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement
More informationHow to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
More informationEcommerce Holy Grail: Run Your Entire Business on One Integrated System
Ecommerce Holy Grail: Run Your Entire Business on One Integrated System Your Hosts Today: Mini Peiris VP, Product Marketing NetSuite Inc. Baruch Goldwasser Ecommerce Expert NetSuite Inc. Real-World Voice:
More informationWHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises?
WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? Business managers and technology leaders are being challenged to make faster
More informationSAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013
SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed
More informationWHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement
WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,
More information