NeoIVR. Flexible & high performance IVR platform

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1 NeoIVR Flexible & high performance IVR platform Neotiq 2 rue d Estienne d Orves CACHAN France RCS Créteil info@neotiq.com

2 NeoIVR v 1.2 «A unique Interactive Voice Response solution providing technology to make your own services easily» Codename «Blowfish» Middleware platform fully integrated to complex market solution Bridging voice and video to web services Page 2

3 Service evolution Yesterday: Monolithic experience Single service for one purpose Nowadays: VoIP leverages service creation Software encompass new needs Soon: Service will be reachable from everywhere Solution would challenge customers needs Page 3

4 Telephony & Web convergence Telephony access Fixed or mobile lines From anywhere at anytime NeoIVR Complex Service Providers Web and Mobile Services User data & service structure SIP Voice XML Text To Speech Page 4

5 Current market and products Legacy solution are proprietaries solutions: Based on specific telephony platforms, it cannot be easily integrated to new technologies and solutions The integration of web services needs huge software development Management of the IVR platform needs experts Web services interaction Voxeo NeoIVR Asterisk Genesys Telecom Technology integration Page 5

6 General Architecture Keypad Web services Voice Network NeoIVR Service engine Databases Voice Control Media flow User interaction Internet Call center New Smart Media Cloud services Page 6

7 NeoIVR architecture Administration Internet / Firewall API Customer s web Services Administration IVR Engine SIP SIP / PSTN Gateways Module VXML Module 1 Module N Extension module for new services: Web services on demand Call conference management Language module Voice recognition, Text to speech And more User Page 7

8 Technology Built-in multi-languages supports Allow users change during a session seamlessly TTS vxml Support VoiceXML 2.0 & 2.1 VoiceXML allow you to develop your IVR by using easy-to-use voicexml elements. Fully compliant with RFC 3261 Work with all mainstream SIP servers and gateways SIP Extensible The only limit is your own imagination New components and web services can be added easily to existing systems so you don t have to worry about being blocked by the capacity of the system Scalable System capacity Thanks to its modular design, the capacity of the system can be increased almost indefinitely by adding new servers Page 8

9 Easy to learn Only a dozen of vxml elements to learn An average developer can master the development process in some days. Powerful customized vxml element Along with standard components, Neotiq provide a wide range of extended element that allow you to do complex functionality with some lines of code. Including: call conference, database query, webservice query, etc. Delivered with examples The trial version comes with many examples of IVR script. These well chosen examples will help new learners to learn even more quickly. Page 9

10 Easy to develop NeoIVR runs scripts on local file system or from an http url Vxml script can be generated in any programming languages (php, java,.c#, etc.). Developer is free to use his favorite programming language IVR can be tested in real time During the development process, developer can test his vxml scripts separately. No need to have a finished system before testing. This helps reduce considerably potential errors. Explicit error message for debugging Syntax error is detected by the server and is pointed out to the developer by explicit error messages indicating the line of code that cause error. As opposed to other systems which tend to give hard-to-understand error messages. Page 10

11 Easy to maintain An IVR is just a group of vxml scripts: An IVR application can be copied between servers just by copying these vxml files System error can be mailed to administrators The error level and of receivers can be configured in server configuration file Each error is logged with details Each error is logged with the context of the call (time, calling number, called number, running ivr, etc.) to simplify analyze process. Page 11

12 2 solutions available Cloud solution Hosted solution Page 12

13 NeoIVR as a Cloud solution NeoIVR Package Concurrent calls Cloud 1 Service From 1 to 120 «Create your service, we manage it» Page 13

14 NeoIVR as a Hosted solution NeoIVR Package Concurrent calls Enterprise Solution Carrier Solution Software Licence From 1 to 9000 SIP Appliance HW & Licence From 1 to 1000 Legacy TDM Appliance HW & Licence From 1 to 120 Page 14

15 Solution portfolio with concurrent calls support SW - Enterprise Solution SW - Carrier Solution HW SIP Appliance HW TDM Appliance Cloud - SaaS Page 15

16 Some use cases Phone self-care for banks and customer services Allow an user to identify himself by a secret code and access to personal information and account checking. Polling session and medical testing protocols Allow MD doctor to get medicine testing protocols by fulfilling form about their current results and diagnostic. Protocol is proposed via engine building choice on statistics and other MD results. Stochastic or predictive protocols mechanisms. Anonymous chat and enhanced web services Make IM chat (major IM provider) with a phone call using text to speech Maket places company uses NeoIVR to get buyer into relation with seller without each party knowing the phone number of the other. Various valuable added service IVR Get train hours, find a list of nearby restaurants using postal code, Pizza selection through customer usages, polling campaigns, call center call control Hopefully your own solution soon! Page 16

17 Pricing model Server installation, configuration and testing Concurrent accesses licensing, soft configuration API and service development. Existing API licensing and/or new development Technical courses to cover level 1 of maintenance to API development Yearly customer support fee. Level 2 and 3 of support for the product Page 17

18 For more information on the products, please contact us at: