Office of Emergency Communications: The Future Is Now

Transcription

1 Office of Emergency Communications: The Future Is Now Public Safety Communications Research Stakeholder Meeting June 4, 2015 Mr. Ron Hewitt, Director Mr. Dick Tenney, Technical Assistance Branch Mr. Tim Runfola, Communications Portfolio Management Branch

2 Statewide Planning Efforts 2015 SCIP Update Workshops One-Day Workshop to Validate and Update SCIP Goals; Begin to Consider NECP Alignment; Engage in Facilitated Challenging Discussions 9 Workshops Delivered to Date 3 Additional Workshops Scheduled in 2015 Focused and Customized Workshop Approach SCIP Implementation Support Ongoing Support to SWIC to Address Obstacles in Accomplishing SCIP Goals and Initiatives Revised SCIPs and Funding NTIA SLIGP Part 2 Grants require a revised SCIP SAFECOM Grant Guidance FEMA Grants

3 SCIP Snapshot - Successes and Challenges Reported Successes Governance Recognition of the importance of stakeholder meetings New partners in interoperability planning Inter-state regional coordination SOPs Updated and distributed FOGS Training & Exercises Regional and statewide exercises COMU training and deployment Training incorporated into training academies Reported Challenges Governance Recruitment of new SIGB members Maintaining SIGB engagement Clearly defined roles and responsibilities Technology Increase in purchase of non-p25 standard radios Life Cycle Funding Decrease in funding streams Maintaining legacy systems while preparing for the future Rapidly changing technology versus strategic funding plan

4 FY 2015 State Requested Technical Assistance Requests Requests / 147 / 147 Accepted Accepted as as of of January January 1, 1, Accept Pending

5 Expanded Communications Unit Training New COMU training courses: Radio Operator (RADO) Incident Tactical Dispatcher (INTD) Incident Communications Center Manager (INCM) Courses developed: undergoing peer review Pilots are currently scheduled: RADO June 2015 (Texas) INTD June 2015 (South Dakota) INCM June 2015 (Georgia) Over 20 states have already requested these offerings

6 State-Sponsored COMT/AUXCOMM Training Help States develop own COMT/ AUXCOMM training Initial pilots in Virginia and Georgia 10 classes; 139 students OEC student materials and certificates Students entered into CASM NextGen personnel layer In FY , pilots in three other Regions

7 Text-to-911 Offering created in FY 2015 Pilot occurred at Georgia APCO-NENA Conference in March 2015 Intended to be either a half-day or full-day course Can be modified for PSAP personnel, PSAP managers or high-level decision makers Provides attendees with an overview of: Policy Initial Steps to Implementation Training Program Implementation Public Education Initiatives Case Studies Operational Lessons Learned

8 Public Safety Tools Website

9 Public Safety Tools Details Public Safety Tools Website: CASM NextGen 96,295 Agencies / 105,492 POCs FirstNet Agency Report Excel report of all data Agency Merge FirstNet Agency Edit (June release) Public Safety Library Web view, Apple & Android Apps FirstNet document sharing Search FirstNet Also share FOGs, SOPs, Radio Programming Guides, etc. Additional Updates Mobile Data Survey Tool (MDST) Survey with built- in logic Coordinated with FirstNet 25 States currently acnve Analysis and repornng integrated with CASM NIFOG v1. 6 Update (June 2015) escip RF Coverage Layer CASM Resource Finder App (Sept release) More COMU related CBTs

10 Mobile Data Survey Tool 25 States using MDST 1,231 Survey Responses 158,331 Agency Personnel Responses Collection from July 2013 May 2015

11 Pilot TA - Body Worn Cameras Request was made to OEC by Philadelphia Police Commissioner Charles Ramsey who chairs President s Task Force on 21 st Century Policing Survey for Major Cities Chiefs Association Discussions with BWC experts around the country Presented to Major Cities Chiefs Association Survey s emphasis on interoperability and technical implementation issues

12 Body Worn Cameras Technology Issues Vendor Selection Difficult for agencies to assess best option Architecture and design Cloud or On Premises storage? Turn key or customized? Bandwidth requirements Use commercial cloud storage Data transfer for users requiring access

13 Body Worn Cameras Technology Issues (Continued) Connectivity for Multiple Access District Attorney for charging decision FOIA access for the public Internal affairs for investigations Post Video Processing Metadata tagging via iphone, Android Synchronize with CAD records, link to 911 calls Redaction to blur faces of victims and children Other annotation and notes Storage Image quality drives storage needs Retention policy drives storage requirements Quality (Resolution and Bitrate) vs. Quantity (storable hours) of video BWC technical standards.

14 Communications Ecosystem Study OEC examined four segments of the communications ecosystem 15 victims/12 fatalities 69 minutes duration from the first shots fired to assailant's death 51 Federal, State, local and Non-government agencies involved 1,061 radios tuned to MPD-1 talkgroup at the height of the incident on Sept. 16th 64 GETS/WPS calls completed throughout the day

15 FY 2016 TA SCIP Process Data call to States in late July 2015 Outreach to SWICs and other stakeholders through TA Branch and Regional Coordination Branch Up to 6 requests All SCIP workshop requests accepted 1 TA request reserved for Major Urban Area 4 other TA requests prioritize by SWIC Acceptance/Deferral letters by September 2015

16 OEC s Impact Interoperable Emergency Communications Grant Program (IECGP) and Priority Services Grant funding provided COML, COMT, field guides and TICPs, which improved communications More than 32,000 GETS and WPS calls were successfully placed during the storm and its aftermath 3 OEC Regional Coordinators supported emergency operations in their regions

17 OEC Priority Telecommunications Services Priority Telecommunications Services programs provide national security and emergency preparedness (NS/EP) and public safety users the ability to communicate on telecommunications networks during times of congestion. Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS) Telecommunications Service Priority (TSP)

18 GETS: Solution for Wireline Congestion GETS provides priority access to the landline networks when abnormal call volumes exist, providing enhanced call completion for critical personnel. Provides priority treatment of calls over the commercial telephone network - not a separate system Priority through the public switched telephone network and priority to called WPS enabled carriers Designed to provide over 90% call completion rates: 95% of GETS calls were completed during Hurricanes Isaac, Irene, and Sandy

19 How GETS works 1. Dial GETS Access Number from any phone ( ) 2. Network routes call to a GETS Carrier. As you are prompted, enter your PIN then Destination Number 3. Network routes your call to the Destination Number Home Phone Home Phone PBX Fax PBX Satellite Phone GETS Platform Fax Satellite Phone Mobile Phone Use GETS whenever you hear a fast busy signal, All circuits busy announcement, or otherwise cannot complete your call Mobile Phone 19

20 WPS: Solution for Wireless Congestion WPS provides priority voice access to the cellular networks when abnormal call volumes exist, providing enhanced call completion for critical public safety personnel. Available on all the major cellular carriers and some regional cellular carriers WPS is an add-on feature to an approved phone and must be added to each applicable cell phone subscription Designed to provide 80% call completion rates: during Hurricane Sandy, over 98% of WPS calls were completed

21 How WPS Works 1. WPS is an add-on feature subscribed to on a per-cell phone basis works with existing cell phones in WPS equipped networks 2. To make a WPS call, enter *272 followed by the destination number then press SEND *272 + DN Satellite Phone Home Phone Mobile Phone PBX WPS addresses congestion in the wireless segment of the network Mobile Phone Mobile Phone 21

22 GETS and WPS Applications GETS and WPS can be used to supplement public safety communications during times of network congestion: Contact off-duty personnel on their home/ cell phones Communicate with response personnel that do not have radio access (e.g. Red Cross, volunteers, utility companies) Discuss sensitive information that may not be appropriate for radio broadcast Maintain communications with leadership Access to teleconferencing capabilities

23 TSP: Provisioning and Restoration Provisioning TSP authorizes priority installation of new voice and data circuits Organizations must be registered with TSP before requesting priority installation Restoration Organizations designate critical circuits to have priority repair and restoration if damaged. Circuits must be registered with TSP prior to requesting priority restoration 23

24 TSP Applications TSP is needed to provide priority repair and installation of critical voice and data circuits in many situations TSP provisioning and restoration is essential for: Repair/replacement of damaged circuits at EOCs, hospitals, PSAPs, power facilities, government headquarters, financial institutions, etc. Priority installation of new circuits when needed to support operations such as disaster response and recovery, inaugurations, and large scale national security events.

25 Next Generation Network Priority Services (NGN-PS) The NGN PS program is working to ensure that priority service programs continue to operate as the telecommunications networks evolve. Users will not notice any changes to the programs. NGN PS is also developing new programs to support voice, text, data and video priority on the networks.

26 GETS/WPS Dialer Need Provide an improved way for users to dial GETS and WPS calls Reduce the number of user errors in dialing GETS and WPS calls Solution Develop smartphone dialer applications that automate and simplify the GETS and WPS dialing steps Currently working through DHS processes for approval of beta testing First iteration of tests will be on the Android platform Looking to include BlackBerry, Windows, and ios platforms GETS/WPS Dialer App

27 Who should enroll in priority services? Organizations Cities/Counties/States/Districts Office of Emergency Management Police/Sheriff/Fire Water and Power, Telecom Public Works Irrigation Districts/Flood Control Public Health Financial Institutions Hospitals/Medical Services Transit Agencies Ports/Airports Utilities/Transportation and other Industries Search and Rescue School and College Districts Red Cross/Volunteer Agencies Critical Infrastructure Suppliers Other Agencies included in County Emergency Management Plans Individuals Mayor, Council Members, Supervisors City Manager and staff CFO Media Relations OEM Management and staff Police/Fire Chiefs and staff Police/Fire Field Command Department Heads and staff Subject matter experts/trained specialists Individuals with an NS/EP role Locations/Functions EOC Work Stations Back-up EOC City and County Operations Centers PSAPs (911 Center) Computer/IT Center Police/Fire Dispatch City/County Yards Remote Offices/ Stations Power/Pump Stations Shelters Command Vehicles

28 Event Performance Statistics Event Event Period GETS Calls CA Wildfires ATL Ice Storm OK Tornadoes Boston Bombing May 13-19, 2014 January 28, 2014 May 20-21, 2013 April 15-16, 2013 % Completed WPS Calls % Completed % % % % % 8 88% % % 28

29 Resources For more information visit: For assistance setting up accounts: DHS Priority Telecommunications Service Center Monday - Friday, 8 AM to 6 PM Eastern Time Follow voice prompts for each service

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