TOP LEVEL COMPONENTS

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2 OVERVIEW Top Level Components/Components Map Convergent billing CRM Workflows OSS Assets/Inventory Management Reporting Big Data Analyze Extra supporting modules Conclusion

3 TOP LEVEL COMPONENTS

4 COMPONENT MAP

5 CONVERGENT BILLING Core Functions: Customer account management (charges & payments) Services and tariff management Phone/Internet/TV assets management tool External Payments provider Integration layer adapters (Diameter server, VOD CDR analyzer, EPG crawler, etc )

6 CONVERGENT BILLING Account Management Multiple accounts per customer Multiple services can be bound to single account Batch charging service for offline billing Charge tagging for better reports (per service type, cashier, etc ) Cashier received payments tracking and tools for cash transfers among cashiers Transactions management toolkit Flexible reporting for service components for flexible tariffication

7 CONVERGENT BILLING Services & Tariffs Management Flat monthly fee charging with personalization option Hot billing for phone services (5 min. lag) Packaging services into bundle Dependent services (subservice) Any non standard service implementation in 1 month. Options Time based price configuration Time based service parameter configuration Suspension/Resumption thresholds Charging tags Balance limits for suspension/resumption Parameters can be defined in tariff or left for filling in service activation requests

8 CONVERGENT BILLING Integration Layer Adapters Diameter server Offline CDR registration CDR analysis and phone service tariffication Semi-online billing with 5 minutes lag TV adapter Web page crawler for EPG collection Manual EPG editing EPG publishing to IAP with verification VOD CDR auto-import and semi-online billing with 30 minutes lag Internet service adapter Per MB traffic counter with 30 minutes lag

9 CRM Customer profile management Customer care and technical support Call center monitoring IVR Service Customer self care Customer notifications (SMS, notifications)

10 CRM Customer Profile Management Different profiles for physical and juridical customers File attachments to profiles Tax calculation schemes Ability to manage contracts for better invoice generation History of all activities on profile General overview of User accounts and balances Services, addresses and provided devices Convenient documents printing from profile(contracts, reports statements etc)

11 CRM Customer Care & Tech. Support Quick preview of customer profile General personal data Account balance and latest activities (charges and payments) Tickets history Services and their current states Direct access to troubleshooter tools from within customer profile Check customer device configuration and possible faults Check customer provisioning data Auto fix or reconfigure customer services Check for similar problems on customers with same network infrastructure

12 CRM Call Center Monitoring Asterisk PBX based solution Web based UI Operator activity tracking Fully integration with customer care module Automatic navigation to customer profile when call is picked Tools for quick call forwarding to operator who initially was handling the issue

13 CRM Customer Self Care Web portal Service/tariff management Personal information edit Account information Online payments PBX customizations Information services Technical support Detailed balance info

14 WORKFLOW Driven by tickets Flexible ticketing system (constructor) New ticket types definition with its attributes Possibility to attach files to tickets Ticket flow configuration per ticket type Special ticket manipulation views for separate steps in ticket lifecycle Configurable ticket access control Possibility to assign automatic ticket pre and post handlers for action verification and automatic resolution

15 OSS Provisioning/Service fulfillment, Network Inventory, Customer troubleshooting Integration and automation

16 OSS Integration & Automation Features Rich integration API support (Telnet, TL1, SSH, SNMP, HTTP, SOAP, FTP, RMI, RDBMS, LDAP, SMTP, POP3, IMAP) Ability to create shared libraries Integration with business flow and tickets auto resolution Possibility to create tasks for system maintenance and statistics collection JavaScript based scripting engine allowing access to all system components

17 OSS Integration & Automation Live proven Telnet SSH ONT configuration STB rebooting DHCP lease analysis RDBMS BRAS RADIUS provisioning SOAP Ericsson CAI3G provisioning IAP, MMTEL FTP EPG publisher Wi-Fi ONT configuration HTTP Wi-Fi ONT configuration EPG crawling SMTP Mass mailing & notifications RMI Ticket auto-resolution

18 ASSETS/INVENTORY MANAGEMENT Inventory Management Keeps the records of all end user devices Multiple stock and management of stock-to-stock and stock-to-user transfers Convenient tools for device registration (barcode scanners and batch import) Full device history Integration with business flow component (special ticket view for device assignment to end user) Services Assets Management Rich Toolkit for services asset management (batch import, reserv Full log history for every asset Integration with business flow component

19 REPORTING Based on open source BI solution ( Integrated BCRM user and role management Nearly 200 reports include financial, marketing, sales and hardware stats reports Apart from reports also provides bunch of standard templates for daily paperwork

20 BIG DATA ANALYZE Data analyze based on created tickets Customers satisfaction Determination Customer behavior Determination

21 EXTRA SUPPORTING MODULES User role management Access is controlled via permissions to every view and/or button Permissions are grouped to roles User is assigned to multiple roles Address/Point management Goods Sales Goods Sale for several type of users (physical, juridical) Transfers between sale centers and central warehouse Full transactions history Ability to be integrated with external accounting systems. Extra payments provider

22 PRODUCT PROPERTIES - Driven by events & their handlers - Modular & easily scalable architecture - Extensive event logging - Lightweight and easy customizable

23 THANK YOU!