TRANSIT ACCESS PASS (TAP) VIRTUAL SERVER UPGRADE, DISASTER RECOVERY REPLICATION AND SERVER HOSTING

Transcription

1 7 One Ga teway Plaza Los A ngeles, CA Te l m etro. net FINANCE, BUDGET AND AUDIT COMMITTEE APRIL 15, 2015 SUBJECT: ACTION: TRANSIT ACCESS PASS (TAP) VIRTUAL SERVER UPGRADE, DISASTER RECOVERY REPLICATION AND SERVER HOSTING APPROVE CONTRACT MODIFICATIONS RECOMMENDATION A. Authorize the Chief Executive Officer to execute Modification No. 28 to Contract No. PS with Xerox State and Local Solutions (formally ACS State & Local Solutions) to continue hosting two TAP systems and network services at the Orange County Data Center (OCDC), both of which are due to end on June 30, This modification includes: 1) the extension of the hosting support for the TAP system servers for an additional 8.5 months through March 2016 for a total of $329,396; and 2) the extension of the hosting support for the TAP Customer Relations Management (CRM) servers for an additional 2 months through August 31, 2015 for a total of $235,860. This modification would increase the total contract value by $565,256, from $63,065,394 to $63,630,650. B. Authorize the Chief Executive Officer to execute Modification No. 123 to Contract OP Cubic Transportation Systems, Inc. in the amount not-to-exceed $681,068, which includes: 1) $582,179 for the design/build of a new dual TAP virtual server and the decommission and removal of the outdated equipment from OCDC, and 2) $98,889 for continued support of the bi-annual Metro IT disaster recovery drills through June 30, This modification will increase the total contract value from $252,854,827 to $253,535,895. ISSUE The extension for the hosting of the Xerox CRM servers is a small part of the overall Xerox contract PS that originally included customer support personnel,

2 support of the Xerox CRM software, hosting of the Xerox CRM servers, TAP card management and Third-Party Vendor support. To date, all Xerox functions with the exception of hosting the CRM servers and software support have been transitioned to Metro or to other contractors. The Xerox CRM software is in process of being replaced. This extension of the CRM system hosting for an additional 2 months will ensure a smooth transition from the Xerox CRM software to the new program. TAP application and database servers, designed by CUBIC Transportation Services, are also located at the Orange County Data Center (OCDC) where the equipment has been hosted and maintained under the same Xerox contract that supports the CRM servers. TAP servers that support Metro and the TAP regional partners are outdated and require replacement. Metro IT and TAP both agree that the best course of action to both modernize the overall systems infrastructure and to limit downtime for TAP applications during replacement is to create a new system. Metro IT, TAP and Cubic Transportation System engineers all anticipate that the procurement of the new hardware and the design/build/commission of the new TAP system will take less than 8 months to complete. The request to modify the Xerox contract PS would allow Metro to continue just the hosting and tape backup of the TAP servers at their current location until the cutover to the newly built system. The project can be separated into four distinct phases: Design, specify, and procure the hardware for the new server, network, and storage systems. Install the new TAP system at Metro. Install all applications on the new system, test functionality, and arrange final cut-overs. Decommission the TAP system at OCDC including final data backups and the removal of the original system components. Support two Metro IT directed bi-annual disaster recovery drills per year through June 30, DISCUSSION As recommended in Metro's Chief Auditor findings reported to the EMC on October 18, 2012, TAP has been working closely with Metro IT in all aspects of the TAP system. Metro ITS operations has also proposed that they directly support the physical hosting of the new TAP servers and provide twenty-four hours per day, 7 days per week monitoring of environmental factors for the servers and perform daily tape backup management (offsite and onsite). These recommendations will take advantage of the internal ITS expertise in this area while eliminating the costs of hosting the equipment under contract with OCDC. The operating systems, network, database and application level administration functions will continue to be supported by CUBIC under the current Support Services Contract. UNIVERSAL FARE SYSTEM (TAP) Page 2

3 This is a complex project requiring expertise from Metro IT, TAP and Cubic Transportation Systems engineers. The project involves systems infrastructure design/architecture, networking, database administration, systems administration, and migration/movement of active integrated TAP applications. The final product will be a fault-tolerant scalable system built on an industry standard virtualization platform that can host Nextfare and the associated applications that support the regional TAP program. The technologies used will also facilitate the creation of disaster recovery, test and quality assurance systems. The project also supports public facing services such as the new TAP call center and the taptogo.net website. Additional benefits of upgrading the TAP system include: Reduced issue resolution times for system problems Improved database and application performance Additional features that support Disaster Recovery (replication ability) Server redundancy (increased resiliency) The current TAP system is composed of application and database servers which range in age from 2 to 10 years. The proposed system will host the core NextFare program and supporting applications and will replace the aging servers with a fault-tolerant scalable system built on an industry standard virtualization platform. Current TAP System Hardware Hosted at OCDC and Gateway System Hardware Category Quantity Age Metro Nextfare Application Servers* Application Servers 4?_yrs -~ Metro Nextfare and Oasis Network Switches* Network Equipment 2 ~~8yrs Regional Nextfare Application Servers Application Servers 3 AFCMS Server Application Servers 1 ~yrs ' ~uni ~xtfare Application Servers Application ~ervers 13 8~rs Metro Database Servers - Database Servers ~- ~-6y1',~, Metro Database SAN StQrage 1 6yrs : Regional Database Servers Database Servers 2 ~y~ _B~ional Database SAN _Storag~ 1 2~rs : _B~gional Application Delivery Controllers Application Servers 2 8_yrs Ed_ge Firewalls Network Equipment 2 8~ CXI Appl!_~ation Servers Application Servers 2 8yrs, Mobile Phone Server ---- t'-j:>plication Servers 1 ~~ Metro ~Repo_rts Server* Application Servers 1 10yrs Regional Reports Server Application Servers 1 -~rs Utility/Security Servers Infrastructure Servers 8-8_yr:.~ J * hosted at Gateway UNIVERSAL FARE SYSTEM (TAP) Page 3

4 DETERMINATION OF SAFETY IMPACT The TAP system controls all bus and rail fare collection equipment including gated station turnstiles, ADA gates, stand-alone validators, TAP vending machines and bus fareboxes. Malfunctioning or unreliable equipment, particularly in a latched rail station environment, can potentially create safety issues. This fault-tolerant scalable architecture will ensure proper operation of a system that interfaces directly with our customers. FINANCIAL IMPACT A joint review of the Asset Life Cycle Management plan by CUBIC and TAP identified Systems Support Services Contract funding that could be reallocated for this project. Asset refresh was included in the contract for periodic upgrade/replacement of specific hardware due to component fatigue or obsolescence. The reliability of the fare gate single board computer and the rail validator master module has proven better than anticipated and the upgrade of this hardware should not be necessary during the life of the current contract. $451,650, the cost for replacing these components, can therefore be reallocated from contract OP mod 94 to support the CUBIC engineering efforts in the design/build of the new TAP servers. The total cost of Cubic labor to design/build the new TAP virtual server, decommission the existing OCDC outdated hardware and to support Metro IT disaster recovery testing is $1,132,718. $451,650 will be reallocated from the Support Systems Services contract and reduces the request to $681,068. Of this $681,068, $582,179 is included in the FY 16 budget in cost center 3020 TAP Operations, project in account Disaster recovery drills are a multi-year effort for a total cost of $98,889. $27,119 will be budgeted in FY 16 in cost center 3020, project , account The cost center manager for 3020 will be responsible for budgeting the remaining $71,771 in future years. The funding of $565,256 for the hosting of the TAP and CRM servers with Xerox will be budgeted in FY 16 in cost center 3020, project Impact to Budget The funding sources for $681,068 (CUBIC mod 123) and $565,256 (Xerox mod 28) are Prop C 40%, TDA Article 4, and fare revenues. These sources are eligible for operating and capital improvements for both bus and rail. UNIVERSAL FARE SYSTEM (TAP) Page 4

5 ALTERNATIVES CONSIDERED A The Board could choose not to extend the current Xerox contract to support the hosting of the CRM software for two additional months. Although the creation of the new CRM software is currently on track, this is not recommended as this extension to the hosting support will provide additional time for a smooth transition. B. The Board could choose not to upgrade the current TAP system. This is not recommended as the majority of the TAP centralized computer system is approaching an age where reliability will become an issue. Any failure of the centralized system will result in possible interruptions in service to our customers. A new virtual platform will include resiliency, redundancy and support disaster recovery and quality assurance systems. C. The Board could choose to continue to host either the current TAP servers or the new virtual system at the OCDC. This is not recommended as both Metro IT and TAP believe that the hosting of the new redundant virtual TAP servers within the data center at Gateway will reduce costs and provide Metro more control and oversight of the TAP system. D. The Board could direct staff to issue a Request for Proposals to seek an alternative vendor to design/build and commission the new TAP system. Due to the complexity and proprietary nature of the CUBIC software that supports the TAP system this option is not recommended. E. The Board could recommend relocating the existing TAP servers (rather than new server acquisitions) from OCDC to Gateway. This option is not recommended by Metro IT due to the following reasons: 1. Aged servers and storage equipment may not sustain the stress of vibration associated with the move. Any end of life or end of support equipment that failed to restart may present significant technical challenges. 2. The outage of the NextFare and TransitTrac (Xerox) applications during the migration could pose significant disruption in service for several weeks to our customers through the call center and TAP Fare sales operations. 3. The savings from relocation cost and complex analysis cost on existing systems, applications, and networks interdependencies could be used to offset the new servers and storage equipment setup cost. The new servers and storage equipment will address the current applications performance, recoverability and reliability issues. 4. The NextFare and TransitTrac applications have not completed an auditable disaster recovery test. The mitigation risk of recoverability of the data and application will be addressed in the physical relocation. NEXT STEPS Procure and install the new system hardware. UNIVERSAL FARE SYSTEM (TAP) Page 5

6 Research the possibility of hosting the current servers at another location within OCDC as a contingency plan for unforeseen impediments to completing the new system at Gateway by March UNIVERSAL FARE SYSTEM (TAP) Page 6

7 David Edwards Chief Information Officer ~ - w ~ ~ins tr Executive Director, Vendor/Contract Management Arthur T. Leahy Chief Executive Off1cer TAP Virtual Server Upgrade

8 ATTACHMENT A PROCUREMENT SUMMARY VIRTUAL SERVER UPGRADE, DISASTER RECOVERY REPLICATION AND SERVER HOSTING/ MODIFICATION NO Contract Number: OP Contractor: Cubic Trans_Qortation Sy_stems, Inc. 3. Mod. Work Description: Virtual Server Upgrade, Disaster Recovery Replicaiton and Server Hosting 4. Contract Work Description: Universal Fare System 5. The following data is current as of: March 20, Contract Completion Status Financial Status Contract Awarded: 3/7/02 Contract Award $84,003,444 Amount: Notice to Proceed 3/7/02 Total of $168,851,383 (NTP): Modifications Approved: Original Complete 9/01/07 Pending $681,068 Date: Modification #123: Current Est. 7/01/20 Contract Value $253,535,895 Complete Date: (with this action): 7. Contract Administrator: Telephone Number: Tamara Reid (213) Project Manager: Telephone Number: David Sutton (213) A. Procurement Background This Board Action is to approve Modification No. 123 issued for the design/build of a new dual TAP virtual server and the decommission and removal of the outdated equipment. This contract modification will be processed in accordance with Metro's Acquisition Policy and the contract type is a Firm Fixed Price. On February 20, 2002, Contract No. OP , item No. 41, was approved by the Metro Board. The Contract provides countywide fare collection system to serve Metro's public transit customers. The Contract was issued on March 7, 2002, to Cubic Transportation Systems, Inc. A summary of contract modifications, including this modification, is provided in Attachment B. Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

9 B. Cost/Price Analysis The recommended price is determined to be fair and reasonable based upon cost analysis, independent cost estimate, technical evaluation, fact finding, and negotiations. Proposed Amount Metro ICE Negotiated Amount $681,068 $1,200,000 $681,068 C. Small Business Participation Cubic Transportation Systems, Inc. has a Disadvantaged Business Enterprise participation commitment of 5.65%. Cubic Transportation's current DBE participation is 8.15% which exceeds their DBE commitment. SMALL SMALL BUSINESS DBE 5.65% BUSINESS DBE 8.15% COMMITMENT PARTICIPATION % Current DBE Subcontractors Ethnicity Committed Participation 1 1. American Alloy Fabrication, Inc. Caucasian 0.25% 0.56% African 2. Lows Enterprises American 0.13% 0.06% 3. Tech Prose Caucasian 0.41% 0.11% African 4. Robnett Electrical American 2.53% 6.44% 5. Priority Manufacturing, Inc. (GFI) Caucasian 0.93% 0.33% 6. J-Tec Metal Products Hispanic 0.13% 0.06% Asian 7. KLI, Inc. Pacific 0.25% 0.16% Asian 8. Kormex Metal Craft Pacific 1.02% 0.44% Totals 5.65% 8.15% 1 Current Participation= Total Actual amount Paid-to-Date to DBE firms+ Total Actual Amount Paid-to-date to Pnme. D. Living Wage and Service Contract Worker Retention Policy Applicability The Living Wage and Service Contract Worker Retention Policy (LW/SCWRP) will not be applicable on this contract. Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

10 ATTACHMENT 8 MODIFICATION LOG VIRTUAL SERVER UPGRADE, DISASTER RECOVERY REPLICATION AND SERVER HOSTING/ MODIFICATION NO. 123 Modification No. Description Amount 1 Table X-1 Milestone Changes $ Ticket Vending Machine Soft Keys $ San Fernando Valley BRT, Additional Quantities $7A54,844 4 Modification to General Conditions $ TVM Third Coin Hopper $416,858 6 Stand Alone Validator Video Clips $ Gold Line Functional Test Waiver $ Languages Supported $ Modifications to Compensation & Payment $ Smart Card to Smart Card Value Transfer $ SCADA Cable Installation on Gold Line $48A76 12 Gold Line Functional Test Waivers $ Farebox Coin Dejam $ Change in Milestone Schedule $ Time Extension, Gold Line $ Change from Datastream MP5 to Express Metrix $ Final Design Review, changes in CDRLS $ Deletion of Printer from Hand Held Validator -$35, Variable Message Sign $242, Changes to Compensation and Payment $ PCMCIA Card Slot use for WAN $ Data Transmission System $675, Mifare Card Initialization and Verification $9, Farebox Mounting Adapter for NABI Buses $32A85 25 Provide Regional CDCS $5,348, Reg ional CDCS Overhead Rate Adjustment -$31, Regional CDCS Acceptance Test Participants $ Remove Requirement for Focus Groups -$111J04 27 Farebox Rotation $74, Metro Gold Line Eastside Extension, Fare Equipment $3,808, Stainless Steel Panels for TVM Alcoves $45, Data Communication Cabling for Orange Line $41, (Not Used) 32 Additional Spare Part Quantities for Eastside Ext. $15A80 33 Mifare Card Functionality on UFS $33, Revisions to Project Schedule $0.00 Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

11 35 OCU Mount $87, (Not Used) 37 Deductive Change for Line $33, Installation ofthird TVM and Relocation oftwo SAVs $10,084 and Blue Line Willow Station 39 Upgrade the CDCS System from IB SSA Disk Storage $20,000 Subsystem to Fiber Disk 40 UFS Equipment for Expo Line $5,197, (Not Used) 42 (Not Used) 43 HHV, PMOS and CPOS Interim Maintenance Deductive -$162,628 Change 44 UFS Additional Quantities for Contracted Services $2,499, Replace Go-Cards with Mi-Fare Cards -$1,157, Relocation of Data Probes and Receive Vaults at Division $29, Revisions to US Base and Regional Manuals for Release $46,000 to ACS 48 Expo Line, Pica Station Infrastructure $18, Relocation of UFS Lab Equ ipment $106,905 so Expo ih and Metro Additional Infrastructure $81, Expo i h and Metro Infrastructure Deductive change -$30, Handheld Validator Holster $6, Installation and Testing of Farebox at Transportation $16,091 Concepts 53 Relocate OCUs on Fo rd Cutaways and MST Buses at $79,170 Contracted Services 54 Installation of one Farebox and Testing for two $18,842 Fareboxes at Contracted Services 55 UFS Quantity Adjustments $ Contracted Bus Service Equipment Change $36, Installation and Acceptance Testing of One Fare box at $3,040 First Trasit 58 Provide UFS Equipment for Expo from Culver City to $304,246 Venice/Robertson Aerial Station 59 Regional CDCS Electrical Power Reconfiguration $17, Rail Equipment Warranty and Bus Equipment Warranty $ TAP Enables Turnstile Fare Gates for Rail Stations $10,000, Provide UFS Equipment for Expo Truesdale Station $284, System Support Services $33,988, SSS, Add itional Costs $677, SSS, Orange Line Credits -$58, SSS, One-year Extension $8,148, $5 Dollar Bill handling Unit for Fareboxes and TVMs $304, Installation of Additional SAVs for Eastside Extension $34, Relocation of Wing Gate at MRL Wilshire/Normandie $18,905 Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

12 Station 67 (Not Used) 68 UFS Equipment for Orange Line Extension $2,071, UFS Equipment for Orange Line Extension, Cred its -$10, Additional TVM at Aviation Greenline Station $13, TAP Card Physical Testing $41, TAP Card Physical Testing $12, Concession Light Functionality $96, (Not Used) 73 API Test Server Imagining $45, Contract Services Relocation $33, Limited Function Sales Office Terminals, Increase $993,795 Quantity 76 CISCO ASA Acquisition and Implementation for API Test $59,209 and Production Servers 77 Cubic LU Key Installation $69, Updates Farebox Configuration to Support ARUB $40,204 Wireless Security Data Transfer 79 Relocation of UFS Test Lab Equipment $80, Byte UID Support $362, Fare Gate Fencing Installation Modifications, North $24,004 Hollywood and Avalon Stations 82 Add itional TVM at Hollywood/Western Redline Station $15, Purchase Drive Control Unit Light Validators DCU-LV $363A92 84 Install TVMs at Three Metro customer Centers $386, Cubic Modification to Gate Software/Locking Commands $111, UFS Equ ipment for Expo Phase I Farmdale Station $415, Relocation of TVMs at the Green Line Long Beach Station $15, Mobile Validator Non-Recurring Engineering System $611,677 Development 89 Expo Pica Station North Platform TVM/SAV Work $17, Deletion of Contract Line Items 1.03, 1.04 & $64, Orange Line Installation of 12 Metro Provided SAVs $34A83 92 (Not Used) 93 (Not Used) 94 System Support Services, Six Year Extension $55,000, UFS Equipment Storage Costs $4, Fare Gating, Three Additional Swing Gates $44, Green Line Faregating Additional Fire Key Switches at $8,392 Vermont Station 98 Emergency Swing Gate Upgrades $252, Removal of TVM from Wilshire/LaBrea Customer Cente r $4, Supplying and Supporting a Tern Key Mobile Validator $2,996,113 System 101 Bus Division Vault Relocation $995, Install One TVM at East Portal Customer Service Center $252,905 Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

13 and One at Culver City Station 103 El Monte Bus Facility TVMs $474, Fare Gate Consoles for Expo 2, Colorado/4th Street $380,000 Station 105 TVM and SAV Relocations $1,521, Modification to Nextfare to Allow For Segregation of $647,869 Facility Specific Data 107 Passback Modification $70, UFS PCI Compliance $9,015, Service Provider Support $66, Autoload Segregation by Muni $111, SAV Three Distinct Tones $46, Modify TAP Vending Machine to Improve Purchases $250, ADA TVM Upgrades for CN No. 162 and 150 $416,815 Replacement TVMs 114 A UFS Equipment for Gold Line Foothill Extension $1,878, B UFS Equipment for Expo $3,783, FBX External Interface Spec Changes $20, Willowbrook Station Blue Line SAVs $62, TAP-In, TAP-In, Transfer Gate $88, Virtual Gate Arrangement of SAVs at Gold Line Union $84,964 Station Entra nee 119 Conversion of Expo 1 Aerial Stations to Fare Gates $3,077, Change in Service Level Agreement for TVM & GC $0 Network Additions at No Cost 121 Emergency Swing Gate External Alarm Mode $266, Installation of Colorado & 4th Faregates & ESGs $163,143 Total $168,851,383 Pending Mod 123 Virtual Server Upgrade and Hosting $681,068 Pending Mod 125 Division 13 Bus Operations TVMs $99,401 Pending Mod 126 (3) TVMs at MRL- MOL North Hollywood West Entrance $577,401 Total with Pending $1,876,802 Changes Virtual Server Upgrade, Disaster Recovery Replication and Server Hosting

14 ATTACHMENT C PROCUREMENT SUMMARY REGIONAL TAP SERVICE CENTER 1. Contract Number: PS Contractor: Xerox Corporation (Formally ACS State and Local Solutions) 3. Mod. Work Description: Modification No. 28 is to continue hosting of TAP systems and network services 4. Contract Work Description: Regional TAP Service Center 5. The following data is current as of: March 20, Contract Completion Status Financial Status Contract Awarded: 04/18/06 Contract Award $31,572,127 Amount: Notice to Proceed 04/18/06 Total of $31,493,267 (NTP): Modifications Approved: Original 10/31/11 Pending $565,256 Complete Modifications Date: (including this action): Current Est. 03/16/16 Current Contract $63,630,650 Complete Date: Value (with this action): 7. Contract Administrator: Telephone Number: Vimol Katkaphan (213) Project Manager: Telephone Number: David Sutton (213) A. Procurement Background This Board Action is to approve Modification No. 28 to continue Xerox server and systems support that must be sustained until the system and server hosting for the TAP program can be safely transitioned in-house to Metro. This contract modification will be processed in accordance with Metro's Acquisition Policy and the contract type is a Firm Fixed Unit Price. On April 18, 2006, Contract No. PS was awarded to ACS State and Local Solutions/Xerox in the amount of $31,572,127 as the highest evaluated proposer for the Regional Tap Service Center. Refer to Attachment D- Contract Modification/Change Order Log. B. Cost/Price Analysis The recommended price has been determined to be fair and reasonable based upon an independent cost estimate, cost analysis, technical evaluation, and negotiations. TAP Virtual Server Upgrade

15 I Proposed Amount Metro ICE Negotiated Amount I $329,396 $396,000 $329,396 C. Small Business Participation The contract was awarded in April 2006, and is 96% complete. Xerox made a 6.26% Disadvantaged Business Enterprise (DBE) commitment, listing one (1) DBE contractor, Acumen Building Enterprise. As a result of Xerox's under-utilization of Acumen, administrative sanctions were imposed in May 2014 that included mandatory DBE Training. Xerox complied and successfully completed mandatory DBE training on August 20, Currently DBE participation is 4.74%, with the original period of performance substantially complete. Metro staff and outside consultants recommended that Metro continue with Xerox support while upgrading a parallel system in-house to ensure a seamless transition. There are no subcontracting opportunities available in this extension work. Carol Hayes, Xerox Project Manager, confirmed that they no longer have any subcontractors, and that the current contract extension includes only Xerox personnel. DBE COMMITMENT DBE 6.26% DBE PARTICIPATION DBE 4.74% DBE Subcontractors 1. Acumen Building Enterprise 2. Two Roads Professional Resources Ethnicity % Committed African American 6.26% Non-Minority Woman Added Totals 6.26% Current Participation % 0.12% 4.74% 1 Current PartJcJpatJon = Total Actual amount Paid-to-Date to DBE firms +Total Actual Amount Paid-to-date to Prime. D. Living Wage and Service Contract Worker Retention Policy Applicability The Living Wage and Service Contract Worker Retention Policy (LW/SCWRP) will not be applicable on this contract or modifications to the contract. DEOD will review the applicability of the LW/SCWRP in the event a new contract will be issued. TAP Virtual Se rve r Upg rade

16 ATTACHMENT D MODIFICATION LOG REGIONAL TAP SERVICE CENTER/ MODIFICATION NO. 28 Original Contract $31,572, Administrative Change, Order of $0.00 Precedence 2. Administrative Change, Reduce DBE $0.00 requirement to 6.26% 3. Administrative Change, Re-allocate $0.00 Costs 4. Fare Evasion Study $78, Deductive Change, Actual Cost of Fare $-17,684 Evasion Study 6. Printing of Mifare Cards for Retirees $36,158 and Metro Dependents 7. Contactless Smart Card Stock $500, Extend Period of Performance $500, Extend Period of Performance $2,000, Extend Period of Performance $500, Extend Period of Performance $500, Extend Period of Performance, Ratify $14,200,896 Actual Expenditures, Partial Claim Settlement 13. Add Temporary Staff for Spike in Card $36,946 Processing 14. Add Temporary Staff for Spike in Call $39,577 Volume 15. Settlement of Envision Claim $150, Add Temporary Stafffor Processing $355,277 Increased Volume of Transactions, April to June Extend Period of Performance to $8,800, Add Temporary Staff to process expired $250,516 Student TAP Cards 19. Call Center Support and Server $29,636 Memory Upgrade 20. Transition Support $57, Website Enhancements $38, Siebel Software $ Avaya IVR System Upgrade & 50, $43,782 Commemorative TAP cards for Union Station 75th Anniversary 24. Extend Period of Performance, $2,289,975 Additional funding to bring Phase 38 TAP Virtual Server Upgrade

17 TAP Service Center functions in-house 25. Licensing requirements to complete the $59,901 transition of existing voice services from Xerox to Metro 26. Two Siebel enhancements for web $15,860 developments, code changes and web implementation month extension which includes $1,312,911 operating expenses, management oversight, limited back office support, and server and system hosting. 28. Pending Board Approval $565,256 Total: $63,630,650 TAP Virtual Server Upgrade