Washington State s Aging & Disability Resource Connection: Your Link To Service and Support Options

Transcription

1 Washington State s Aging & Disability Resource Connection: Your Link To Service and Support Options

2 The Aging Network-Senior I&A system is an established and trusted source of local, regional, state, and national resources This network has been in existence over 30 years Senior I&A offices are located in local communities across the state in close geographical proximity to populations who could benefit from their services. 2

3 Serves individuals 60 years and older and their representatives. Provides: Information on available programs and benefits intake and screening; Access to all AAA funded services; Referrals to services available through other community agencies; Referrals to public benefit programs; Individual assistance to access services or benefits for those not able to advocate on their own behalf; and Follow-up as requested/needed per standards 3

4 A federal initiative for empowering consumers to successfully navigate and access public and/or private long-term and home or community-based services and supports Building on the Senior I&A infrastructure, expertise, and reputation to be highly trusted and visible community access points. Four AAAs have established ADRCs within their planning and service areas: 16 of 39 counties. Statewide expansion in process. 4

5 Every community in the nation Highly visible and trusted People of all incomes and ages Information on the full range of long term support options Point of entry for streamlined access* to services *What does this mean for Washington State?

6 Serves individuals of all ages and all types of disabilities and their representatives, regardless of income; Creates formal partnerships across aging, disability, Medicaid, healthcare and other human service providers to appropriately assist consumers; and Helps prevent or delay the need for higher-cost long term services and supports. 6

7 Person-Centered: Information & Awareness Options Counseling Access Assistance Evidence-based Care Transitions Care Coordination Evaluation, Quality Assurance, and Continuous Quality Improvement ADRC Fully Functional Criteria 7

8 2005: Washington State is awarded its initial AoA and CMS funded ADRC Grant Pierce County ADRC selected as first pilot site and began infrastructure, partnership and process development : Pierce County ADRC officially opens 7/1/2006 Pierce County continues development: target population expansion, partnership expansion, community resource listings, staff training, social marketing, and service data management/reporting. 2009: Washington State is awarded AoA-funded 3-year ADRC Expansion Grant Requirement to develop 5-year ADRC statewide expansion plan. Three new pilot areas participate and begin planning/development. Northwest Regional Council (Whatcom & Skagit Counties) SE Washington Aging & Long Term Care (Walla Walla and Yakima Counties) Aging & Long Term Care of Eastern WA (Ferry, Pend Oreille, Spokane, Stevens and Whitman Counties) 2010: SE WA ALTC s ADRC officially opens 8/1/2010 NWRC s ADRC officially opens 10/01/2010 The ADRC Planning and Policy Committee is established to help ADSA create a 5- year business plan for statewide expansion of ADRCs. Its first meeting was 5/24/10. Washington was awarded a 2-year AoA-funded Evidence-based Care Transitions grant. Two ADRCs are participating: NWRC and SE WA ALTC.

9 2010 (continued): NWRC ADRC establishes its Care Transitions Program in Whatcom County 2011: NWRC Expands its Care Transitions Program to Skagit County ADSA submits its 5 year plan for statewide ADRC expansion to AoA. It is officially approved later in the year. The ADRC Planning and Policy Committee kicks off the ADRC Statewide Expansion Plan Implementation process, establishing five topical workgroups to help meet the plan s objectives. SE WA ALTC initiates its Care Transitions Program in Yakima and Benton/Franklin Counties Several Area Agencies on Aging submit applications for ACA Section 3026 funding. 2012: ALTCEW s three subcontractors officially open their ADRCs on 1/1/2012. Two ADRC PPC Topical Work Groups (Partnerships & Standards) begin in February Qualis Health partnered with ADSA to produce a Care Transitions Toolkit for organizations and personnel that have completed the Care Transitions Program Coach Training and is working on the second version. ADSA and W4A sponsored one statewide evidence-based Care Transitions Program (Eric Coleman, MD., et al) Coach Training in May. 11 AAAs participated. A second one Is planned for September. Three ADRCs now authorized to receive ACA Section 3026, Community Care Transitions Partnership (CCTP) funding: Pierce County, SE WA ALTC; and NWRC via WAHA

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11 Vision Mission Philosophy Objectives Partnerships Workplan

12 Individuals and families confronting challenges around disabilities and aging throughout Washington State can easily access relevant options for services and supports that maximize independence and quality of life in their home and community

13 ADRCs provide quality information and education about disability and aging supports and services, as well as assistance to access them.

14 We are better together; collaborative partnerships support high quality, responsive, and accountable service delivery

15 1.Develop and Engage Partnerships 2.Ensure Program Consistency, Quality & Accessibility 3.Communication & Marketing 4.Develop & Support Statewide Information & Technology Infrastructure 5.Leverage, Procure & Sustain Funding 6.Measure ADRC Outcomes for the Purpose of Quality Improvement 7.Streamline Aging and Disability Information & Assistance System

16 Achieving statewide expansion of well-functioning ADRCs in 5 years Parallel work in all objectives at both state and local levels Partner involvement also at state and local levels Achieving a complete statewide network of fully functional ADRCs in ten years

17 1. Partnerships 2. Standards 3. Marketing 4. IT Infrastructure 5. Funding

18 Instead of: Go somewhere else Call another organization or agency Repeat same information over and over Worry about getting lost in the system We have: no wrong door or one stop shop access to services and supports Seamless referral to other agencies: consumers do not need to make another phone call Information systems designed so that information collected at the initial point of contact populates multiple forms Follow-up after referrals are made

19 Pierce County ADRC: Bob Riler, ADRC Program Specialist Paul Calta, ADRC Supervisor Northwest Regional Council ADRC: Skagit & Whatcom Counties Shelly Zylstra, Planning Unit Director SE WA ALTC ADRC Corrie Blythe, Program Coordinator Aging & LTC of Eastern WA ADRN Patt Earley, Contracts Manager

20 ADRCs provide consumers with the tools and knowledge they need to choose the best path for themselves In collaboration with partners locally tailored Person-centered Consumer directed And help them start their journey.

21 Contact: Susan Shepherd, ADRC Program Manager DSHS-Aging & Disability Services Administration