I THE DEBT COLLECTION SPECIALISTS I I CONSUMER DEBT COLLECTION I CORPORATE DEBT COLLECTION I TRACING I PURCHASING OF DEBT BOOKS I

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1 I THE DEBT COLLECTION SPECIALISTS I I CONSUMER DEBT COLLECTION I CORPORATE DEBT COLLECTION I TRACING I PURCHASING OF DEBT BOOKS I Version 2.02

2 Contents 001 Introduction 002 Collection services 003 Other services 004 Legal action 005 Why we are effective 006 Why choose us 007 Contact details 008 I CONTENTS I 001 I

3 Introduction Black Fox Credit Management is a dynamic and progressive company providing tailor-made debt collection solutions throughout South Africa and across multiple industries. Whether you require low or high volume account collections, we should be your first choice. We understand that each and every account has an impact on your bottom line. We improve your cash flow by recovering what is rightfully owed to you. Our clients range from international brands to individual medical practitioners and landlords. Black Fox Credit Management is registered with the Council for Debt Collectors. I INTRODUCTION I 002 I

4 Corporate debt collection At Black Fox Credit Management we understand that not all debts are the same. In order to achieve the best chance of collection, each debt is individually reviewed and the most effective collection method is determined depending on the age, type and various other criteria. Consumer debt collection Persistence and open communication is the foundation of our consumer debt collection service. We obtain excellent levels of collections through a combination of tried and tested methods, highly trained and motivated collection staff together with the use of modern technology. Additional features of our consumer debt collection service include: Medical debt collection Whether you have a large medical practice or are a single medical practitioner, cash flow is adversely affected by non-paying patients and unresolved medical aid claims. We understand the special needs of medical practices and our collections service is designed to keep doctor-patient relationships intact wherever possible. School fee collection Planned yearly budgets could become severely constrained by outstanding school fees, which is why certain institutions prefer to utilise our services to alleviate pressure, while still maintaining the integrity of their commitment towards students. Easy payment methods Assessment of means to pay Payment plans negotiated I COLLECTION SERVICES I 003 I

5 Purchasing of debt books We help companies recover from delinquent consumer debt. Selling your charged-off accounts immediately impacts your bottom line by releasing cash from these non-performing accounts. Liquidating non-paying accounts: Improves your bottom line Reduces administration costs Limits potential liability A debt sale is a step in the collection process when other avenues have been exhausted. Tracing Black Fox Credit Management offers a tracing service for debtors that have moved on from their last known address, or confirmation that the debtor still resides at a given address. We also undertake tracing for: Beneficiaries Witnesses Absconded tenants Credicheck You can significantly minimize your business risk when dealing with new or potential clients with our Credicheck product. The Credicheck report will provide you with: Name verification ID verification An Adverse Information Report (ARI) showing any Judgements, Admin Orders, Sequestrations and Defaults registered against the subjects credit profile. Be informed with Credicheck I OTHER SERVICES I 004 I

6 Legal action It may sometimes be necessary to proceed with legal action in order to recover your debts. Our partnership with a highly respected law firm ensures a smooth transition between the soft collection process and legal action. For many creditors the decision to take legal action can be a daunting one, not least due to the uncertain level of costs involved. Where possible we offer our clients fixed price legal services and an assessment of the debtors means to pay. This enables our clients to make informed decisions about which debtors to pursue legally and how far they wish to proceed down this avenue. I LEGAL ACTION I 005 I

7 Why we are effective Persistence and regular telephonic contact improves our chances of collection. We ensure that debtors are aware of the seriousness with respect to their outstanding accounts. We utilise information from the databases of all the major South African credit bureaus, Experian, TransUnion, XDS and CompuScan, providing us with up to date debtor information. It is not uncommon for debtors to have multiple debts. We aim to make the repayment of your account the debtors top priority. The collection of unpaid accounts is our core business. As such our business resources are focused on achieving the highest collecting results. I WHY WE ARE EFFECTIVE I 006 I

8 Why choose us We are a full service debt collection agency with national coverage. Our sophisticated account management software ensures regular follow-up on all cases. We employ a smooth transition between the soft collection and legal processes. The listing of debtors on the national credit bureaus is done at our cost. We provide a tailor-made service to match your specific requirements Improve your cash flow and debt collection rate by making Black Fox Credit Management your debt collection partner. I WHY CHOOSE US I 007 I

9 Contact details fax website post P O Box 52111, V&A Waterfront, 8002 I CONTACT DETAILS I 008 I

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