NetCall Collections First Aid for your Business

Transcription

1 NetCall Collections First Aid for your Business

2 NO SUCCESS NO COMPENSATION! MEDICAL AND COMMERCIAL COLLECTIONS Nothing Complicated..Just Superior Service NetCall collections has been established to provide bureau and debt collection services to the private, medical and commercial sector. NetCall specializes in the recovery of debt. We strive to set high standards in all our service activities, with substantial demands for complete transparency and client accessibility 24/7 and professionalism throughout the recovery process. We take exception to poor service delivery and aim to reintroduce a simple yet effective debt recovery to both our clients and their debtors alike. It s function is to assist in the process and provide information regarding the Debt Collectors Act and amendments; it establishes standards of professionalism and assists in the adherence of the Debt Collectors Code of Conduct. At NetCall Collections we pride ourselves in taking the most important part of your business your debtors book, and manage it with professionalism, efficiency and dedication. Our goal is to collect the debt within the shortest period of time without costly legal action. If a debtor is unable to settle the debt in one amount, repayment programs are put into place and monitored by us. If you are experiencing poor success in your recovery efforts then hand over your debt to a reputable, LICENSED COLLECTION AGENCY NETCALL COLLECTIONS. COLLECTION, TRACING, BUREAU NetCall takes our duty to recover for our clients seriously as we operate on the principle of No Collection No Fee. We offer comprehensive and effective tracing and adverse listing service. We have access to all the major credit bureaus for credit scoring and vetting. We specialize in tracing, verification, Consumer and Commercial reports and CIPC Searches. NetCall functions in accordance with legislation: 1. National Credit Act No 34 of Magistrates Court Act No 32 of Attorneys Act No 53 of Debt Collectors Act 114 of Contingency fees act No 66 of Protection of Information Bill 7. Protection of Personal Information Bill 8. Consumer Protection Act No 68 of 2008 We use brain power, experience and strategy in recovering and maintaining your business receivable cash-flow

3 OUR METHODS The Collection process requires a number of integral functions to be effective: No accounts can be accepted for collections that are older than 2 ½ years, the older the account, the less success there is. We cannot accept any accounts that are in dispute. We require a copy of the outstanding account and if possible separate patient / client detail form including contact details, address details and ID numbers. New Clients should be aware that it takes at least six weeks to see a response in your first handover. Once work is handed over and loaded onto our system, the client will be sent a Debtor Report and a unique system number which will enable you to access our system at any time to view or print your own debtor report. Your work is assigned to our collectors who will then start the collections process. Defaulters are approached in a courteous manner, informed of their status and advised to settle their account according to set conditions. Defaulting debtors can be listed on the credit bureau Amounts collected are paid into a Trust Account. We pay over to our clients at least twice a month and our clients are furnished with a detailed remittance.

4 NetCall Collections is a member of Advanced Capital and Advanced Group of Companies. This sets us apart from other Debt Collecting Agencies as we are a part of one of the most respected Black Investment and Asset Management Companies in South Africa, with a large portfolio of quality diverse investments and is a level 1 BBBEE Company. ABOUT ADVANCED CAPITAL COMPANY BACKGROUND Advanced Capital is a specialized Black Investment and Asset management firm operating in Southern Africa and the rest of the African continent. We actively partner with strong organizations to create long term sustainable value. We have a proven record that we can identify, integrate and build sustainable businesses with superior returns and wealth for all stakeholders. Our goal is to create success and add value, not only for ourselves, but also for the people around us. All our investee companies are driven by creating wealth, be socially responsible and practice real empowerment. We have a unique approach towards Black Economic Empowerment and it is working, because of this most of our investee companies have a BBBEE level 1 rating. The senior team of the company is by nature business professionals and creators of wealth, all of whom have started successful companies from "ground zero" and grown them into successful Corporations.

5 National Call Centre Capacity for volume To deal with the large volumes of accounts we have developed a very efficient debt collections process that utilizes state of the art software coupled with a dedicated call centre of well trained staff NETCALL ADVANTAGES Client Login 24/7 Access to information View collection process online Competitive pricing No upfront payments or binding commitments Emerging technology Automated reports to clients / real time status on client debtor accounts Customer Care Professional Customer care, complete transparency to both debtors and clients Online payment facility Unique online payment facility for debtors via internet Associated Cost to Client All collection fees and expenses recovered from Debtors At NetCall Collections we strive to make all our clients cash-flow and debtors books run smoothly. Our Collection Agency s debt collection record is among the highest in the industry, Whilst we take a no nonsense approach our aim is to recover a debt to full settlement with the least impact to all parties. If you would like a consultation to find out what we can do for your business please contact us: Head Office: Unit 30 Cambridge Office Park Tel: / Bauhinia Street Fax: / (012) Highveld Techno park Centurion Registered member of the Council for Debt Collectors New Wave Net-Call Collections (Pty) Ltd Registration Number 2011/103484/07