UTOPIA! Participatory Design from Scandinavia to the World! Yngve Sundblad HCI, CSC, KTH!
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1 UTOPIA! Participatory Design from Scandinavia to the World! Sundblad HCI, CSC, KTH! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
2 Inspired by Kristen Nygaard, ! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
3 Video document from 1986! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia! October 2010
4 UTOPIA Utbildning, Teknik Och Produkt I Arbetskvalitetsperspektiv! Thomas More 1516 KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
5 Cooperative project inventing cooperative/participatory design! Partners:! Nordic Graphic Union, union members,! Arbetslivscentrum in Stockholm,! DAIMI at Aarhus University, NADA at KTH" Overall objectives and themes:! powerful skill enhancing tools for graphic! workers, in light of the emerging graphic! workstation technology! quality of work and product perspective! technical and social prerequisites! obstacles and limitations! labour processes of page make-up and! image processing in newspapers" KTH - CSC (School of Computer Science and Communication) Sundblad Utopia! October 2010
6 Activities! mutual learning" requirement specification! through technology laboratory with lo-tech and! hi-tech prototyping together with the workers" KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
7 Tools in the laboratory! colour slide mock-ups with picture sequences " wall newspapers " low tech mock-ups of equipment (wooden mouses, cardboard laser writer ), material and menus (paper)! graphic workstation for illustrating prototypes of computer based tools " tool kit (box with waxed cards) for modelling and experimenting with work organisation perspectives! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
8 Immediate results! Dissemination to! graphic workers:! Pilot installation at! Aftonbladet:! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
9 Long-term experience and results! for the NGU members (Nordic graphic workers):! knowledge, at least as well as their employers, about the pros and cons of the emerging technology, thus able to enforce socially and functionally acceptable introduction and use" for the researchers involved:! the challenging insight that the human control and interface is very important IPLab at NADA and similar efforts in Aarhus" for the researchers and the design community in general: Participatory Design methodologies highlight at ACM CSCW 1988! An example where workers craft technology" Setting the stage for design in action" Bringing design to software, text book 1995 by Winograd & al" KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
10 Xerox PARC and Scandinavian pioneers:! knowing with the users! giving the users a voice! learning together by doing! scenarios, acting it out! explorative research and development! 10 KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
11 Postutopia: From luxury to everyday practice! - discussing the added cost, or just doing it?! Software practice! Usability design! Contextual design! Contextual inquiry! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
12 Postutopia: From single product to development in use! Learning in use! Unanticipated use! Tailorability! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
13 Postutopia: From single user prototype to cooperation Computer Supported Cooperation! Simulation games, dilemma games acting out cooperation! Still mocking it up...! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
14 My Postutopia, variety of users: 20 application projects with user involvement, e.g.: MDA overview tools for authors and programmers! SAMT office workersʼ meetings! Videocafé/videospaces distributed co-workers! KidStory elementary school children co-storytelling! 14 KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
15 My Postutopia, cont.: 20 application projects with user involvement, e.g.:! interliving intergenerational family communication! UsersAward quality assessment of workfloor IT support ( Utopia 2000 )! CopLand rural school teacher communication! Nepomuk knowledge workers! 15 KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
16 From 1980 to 2010 changes in work organisation! technology explosion! changed role of trade unions! new management philosophy! researchers more main-stream! importance of aesthetics! strengthening users! Aftonbladet 1985 Aftonbladet KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
17 LO TCO HCI/KTH HCI/Uppsala Ind.ek./Gävle Prod.tekn./Luleå! UsersAward = UTOPIA 2000 Quality assessment of IT-support on the work floor, office floor, caretaking floor Användarnas omdömen per avsnitt 1,0 2,0 3,0 4,0 5,0 6,0 1. Nytta 5,1 2. Införande 3.Teknik 5,1 5,1 4.Arbetet 4,7 5.Kommunikation 4,4 6.Uppföljning 4,8 Simulation of production flow at foundry for daily planning on the floor! Usersʼ Prize: Communicator support for old age care in rural community in mid-sweden! KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
18 Spectacular examples of development of innovative IT with users! Spreadsheet (VisiCalc) Comp.Sci. Student Bob Frankston with Economy student Dan Bricklin(user) KidPix Craig Hickman with his 3-year-old son Ben (user) PhotoShop Programmer at Adobe with photographer (user) brothers Tom and John Knoll Mosaic/Netscape Marc Andreessen with research and student friends at University of Illinois (users) Facebook ~ 2004 Mark Zuckerberg with student friends at Harvard (users) KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
19 Spectacular examples from Sweden in the 2000s!! Skype - Niklas Zennström 2002!! Spotify - Daniel Ek m.fl. 2006!! Gapminder 2005 Ola & Anna Rosling (developers) Hans Rosling (user) KTH - CSC (School of Computer Science and Communication) Sundblad Utopia October
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