CERTIFICATE III IN HOSPITALITY (ACCOMMODATION SERVICES) SIT30707

Transcription

1 Unit 3/16 Prince Street Busselton WA 6280 PH: FAX: CERTIFICATE III IN HOSPITALITY (ACCOMMODATION SERVICES) SIT30707 The CERTIFICATE III IN HOSPITALITY (Accommodation Services) requires that 16 units be achieved. All 16 units must be completed to attain the full qualification. Where only some units of competency are achieved, a statement of attainment will be issued. This qualification forms part of the Tourism, Hospitality and Events Training Package SIT07. This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgment. Entry Requirements There are no prerequisites for entry to this qualification. The Units of competency that make up this qualification are: 8 core units from the core unit listed below plus 8 elective units: Core Units: SITHIND001B SITXCCS002A SITXCOM001A SITXCOM002A SITXOHS001A SITXOHS001B SITXOHS002A SITHIND003A Develop and update hospitality industry knowledge Provide quality customer service Work with colleagues and customers Work in a socially diverse environment Coach others in job skills Follow health, safety and security procedures Follow workplace hygiene procedures Provide and coordinate hospitality service Specialisations: A minimum of 6 elective units must be selected from Elective Group B - Accommodation Services. The remaining units may be selected from the general elective units listed below, or from this or another endorsed Training Package or accredited course. A maximum of 1 Languages other than English unit may be counted as an elective within this qualification. Jet Employment & Training Certificate III in Hospitality Accommodation Services SIT30307 Page 1 of 5

2 Elective Group B Accommodation Services: SITHACS001B SITHACS002B SITHACS003A SITHACS004B SITHACS005B SITHACS006B SITHACS007B SITHACS008B SITXCCS001B BSBITU306A SITTTSL007B SITTTSL010B Provide accommodation reception services Conduct night audit Provide porter services Provide housekeeping services to guests Prepare rooms for guests Clean premises and equipment Launder linen and guest clothes Provide valet service Provide visitor information Design and produce business documents Receive and process reservations Control reservations or operations using a computerised system General Elective Units: SITHACS001B SITHACS002B SITHACS003A SITHACS004B SITHACS005B SITHACS006B SITHACS007B SITHACS008B SITXADM001A SITXADM002A SITXADM003A SITXADM004A BSBRES401A SITXCCS001B SIRXCCS001A SITXCCS004A SITHCCC001B SITHCCC002A SITHCCC003B SITHCCC004B SITHCCC006A SITHCCC007A SITHCCC030A SITHCCC031A SITXCOM003A Provide accommodation reception services Conduct night audit Provide porter services Provide housekeeping services to guests Prepare rooms for guests Clean premises and equipment Launder linen and guest clothes Provide valet service Perform office procedures Source and present information Write business documents Plan and manage meetings Analyse and present research information Provide visitor information Apply point-of-sale handling procedures Provide club reception services Organise and prepare food Present food Receive and store kitchen supplies Clean and maintain kitchen premises Prepare appetisers and salads Prepare sandwiches Package prepared foodstuffs Operate a fast food outlet Deal with conflict situations Jet Employment & Training Certificate III in Hospitality Accommodation Services SIT30307 Page 2 of 5

3 SITXCOM004A SITXCOM005A SITXCOM006A BSBITU102A BSBITU201A BSBITU301A BSBITU306A BSBITU309A BSBWOR204A SITXENV001A SITXFIN001A SITXFIN002A SITXFIN003A BSBFIA303A HLTFA301B SITHFAB001C SITHFAB002C SITHFAB003A SITHFAB004A SITHFAB005A SITHFAB227A SITHFAB007A SITHFAB008A SITHFAB009A SITHFAB010C SITHFAB011A SITHFAB012B SITHFAB013A SITHFAB015A SITHFAB016A SITHFAB017A SITHFAB018A SITHFAB222A SITHFAB325A SITXFSA001A SITXFSA003A SITHGAM001A SITHGAM002A SITHGAM003A SITHGAM004B SITHGAM006A SITHGAM007A SITHGAM008A SITHGAM009A Communicate on the telephone Make presentations Address protocol requirements Develop keyboard skills Produce simple word processed documents Create and use databases Design and produce business documents Produce desktop published documents Use business technology Participate in environmentally sustainable work practices Process financial transactions Maintain financial records Interpret financial information Process accounts payable and receivable Apply first aid Clean and tidy bar areas Operate a bar Serve food and beverage to customers Provide food and beverage service Provide table service of alcoholic beverages Operate and monitor cellar systems Complete retail liquor sales Provide room service Provide responsible service of alcohol Prepare and serve non-alcoholic beverages Develop and update food and beverage knowledge Prepare and serve espresso coffee Provide specialist advice on food Prepare and serve cocktails Plan and monitor espresso coffee service Provide gueridon service Provide silver service Conduct a product tasting for alcoholic beverages Provide specialised advice on Australian wines Implement food safety procedures Transport and store food in a safe and hygienic manner Attend gaming machines Operate a TAB outlet Conduct a Keno game Analyse and report on gaming machine data Provide responsible gambling services Operate table games Deal a Baccarat game Conduct a Big Wheel game Jet Employment & Training Certificate III in Hospitality Accommodation Services SIT30307 Page 3 of 5

4 SITHGAM010A SITHGAM011A SITHGAM012A SITHGAM013A SITHGAM014A SITHGAM015A SITHGAM016A SITXINV001A SITXINV002A SITXLAN1 A SITXLAN2 A SITXLAN3 A SITXLAN5 A SITXOHS003B SITXOHS004B SITXQUA001A SITXQUA002A SIRXQUA001A CPPSEC3018A CPPSEC2012A SIRXRSK001A SITXCCS305A SIRXSLS001A SIRXSLS002A SITTTSL007B SITTTSL010B Deal a Blackjack game Deal a Poker game Deal a Pontoon game Conduct a Rapid Roulette game Conduct a Roulette game Conduct a Sic Bo game Spruik at a games location Receive and store stock Control and order stock Conduct basic workplace oral communication in a language other than English Conduct routine workplace oral communication in a language other than English Conduct workplace oral communication in a language other than English Read and write workplace information in a language other than English Identify hazards, and assess and control safety risks Implement and monitor workplace health, safety and security practices Contribute to workplace improvements Originate and develop a concept Develop innovative ideas at work Provide for the safety of persons at risk Monitor and control individual and crowd behaviour Minimise theft Provide lost and found facility Sell products and services Advise on products and services Receive and process reservations Control reservations or operations using a computerised system Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: Front desk receptionist in a hotel (Accommodation Services specialisation) BSBITU306A Design and produce business documents SITHACS001B Provide accommodation reception services SITHACS002 Conduct night audit SITTTSL007B Receive and process reservations SITTTSL010B Control reservations or operations using a computerised system SITXADM001A Perform office procedures SITXCCS001B Provide visitor information SITXFIN001A Process financial transactions Jet Employment & Training Certificate III in Hospitality Accommodation Services SIT30307 Page 4 of 5

5 Units selected from other Training Packages must not duplicate units selected from or available within the SIT07 Tourism, Hospitality and Events Training Package. It is highly recommended that participants view the National Training Information Services website at for detailed information on packaging arrangements. CERTIFICATE III IN HOSPITALITY (ACCOMMODATION SERVICES) SIT30307 Jet Employment & Training Certificate III in Hospitality Accommodation Services SIT30307 Page 5 of 5