Presenting the ScoreCard Rewards ScoreBIG Sweepstakes for Bonus Points and CashBack Programs!

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1 ENH 004 May 21, 2015 System: ALL Group: CSCU ScoreCard Presenting the ScoreCard Rewards ScoreBIG Sweepstakes for Bonus Points and CashBack Programs! The moment you have been waiting for is just around the corner! Get ready to excite your cardholders and prepare to increase your 3 rd and 4 th quarter transactions in our BIGGEST event of the year! ScoreCard Rewards is thrilled to announce the 2015 ScoreBIG Sweepstakes. Cardholders are automatically entered to win one of 33 awesome prizes when they use your ScoreCard Rewards card from Aug. 1 through Oct. 31, 2015 for qualifying purchases. Your financial institution and cardholders are automatically included. The best part is that FIS does all the work for you and pays for the prizes! There are even more opportunities to win this year with social media! Cardholders that use hashtag #ScoreBIG2015 in their Twitter and Instagram posts will be entered for a chance to win a $10 Visa gift card! One winner will be selected each week during the promotion (twelve weeks). Cardholders can also enter by filling out the entry form on our Facebook page. Make sure to let them know about this new way to win by connecting with ScoreCard on Twitter and Facebook and sharing our content starting in July. Visit to see our social media calendar and learn how to connect. Exciting Prizes! This year we re giving away 33 prizes, all paid by FIS Loyalty Services. More prizes mean more chances that one of your cardholders will win! It s our BIGGEST event of the year! One (1) Grand Prize: 1,000,000 ScoreCard Bonus Points One (1) First Place Prize: Getaway Package: Three-night stay at Hyatt for two; $1,000 in Southwest gift cards; Three-day car rental from National Rental Car and one $500 Visa gift card One (1) Second Place Prize: Outdoor Adventure Package: One GoPro HERO4 Silver HD with a Go Pro Accessory Pack; One Apple Watch 38mm silver aluminum case with white sport band; One men s Trek mountain bike; One pair of Beats by Dr. Dre Powerbeats 2 wireless headphones Five (5) Third Place Prizes: One HERO Edition Camcorder by GoPro Ten (10) Fourth Place Prizes: One PlayStation TV System by Sony Fifteen (15) Fifth Place Prizes: One $50 Visa gift card This sweepstakes engages cardholders in your rewards program while driving increased transactions! Your cardholders in good standing automatically receive one entry for each month of the promotion. They will earn an additional entry for each eligible transaction they make using their Rewards Card from Aug. 1 Oct. 31, For complete details, please see the Official Rules included with this communication. Participation in the ScoreBIG Sweepstakes is optional. If your financial institution does not wish to participate in this sweepstakes, you must complete and return the attached 2015 Opt-out Form by June 15, If you choose not to participate, you will follow your program s standard insert schedule. Sample images of the standard inserts are provided further in this communication for your reference. If your institution does not currently participate in ScoreCard, you are automatically opted out of the sweepstakes. Page 1

2 Promote, Promote, Promote! Successful marketing is a catalyst for driving transactions and building loyalty for your financial institution. Make sure to promote your ScoreCard program and this FIS sponsored ScoreBIG Sweepstakes to your cardholders! Use statement inserts as take-ones for all branch lobbies. Use our free digital media to advertise on your Web site and in ecommunications. Share content from ScoreCard s social media pages (instructions on how to share content is on available under Social Media Content on To order existing ScoreBIG Sweepstakes materials, please visit and visit the ScoreBIG Sweepstakes page under the Seasonal Promotions link. If you wish to create your own marketing materials, submit PDF copies to FIS Client Relations for review, allowing 72 hours for the approval process. Statement Inserts Bonus Point Programs An insert promoting the ScoreBIG Sweepstakes will be included in cardholder statements mailed in August. A sample of the insert is provided further in this communication for your reference. The standard insert fees will apply. Those who opt out of the ScoreBIG Sweepstakes will receive your regularly-scheduled Bonus Points Program Reminder in August. CashBack Programs An insert promoting the ScoreBIG Sweepstakes will be included in cardholder statements mailed in August. A sample of the insert is provided further in this communication for your reference. Standard insert fees will apply. Those who opt out of the ScoreBIG Sweepstakes will receive your regularly-scheduled CashBack Program Reminder in September. Maximize the marketing impact and get your cardholders excited about using your card! Statement inserts used as take-ones in branch lobbies are a fantastic way to promote the sweepstakes and drive transactions. Additional ScoreBIG Sweepstakes inserts can be ordered by submitting the attached 2015 Materials Order Form or visiting TBS and BASE2000 Clients FIS will automatically include the sweepstakes insert with cardholder statements mailed during August. Standard insertion fees apply. Pass-Through and External Clients FIS will ship the inserts to the address you have on file prior to the scheduled insertion month. Please be sure to notify your statement processor of your insert schedule. Normal shipping and handling fees from FIS and insertion fees from your statement processor will apply. We will automatically bill all shipping and handling costs through your SAP billing invoice. You will be billed for all RETURNED shipping costs as well, so be sure to coordinate the shipments with your statement processor. Statement Messages Statement messages will advertise the sweepstakes to cardholders on statements produced during August and September. The verbiage for each month is provided below. TBS and BASE2000 Clients FIS will automatically print the applicable statement message on cardholder statements. Page 2

3 Pass-Through and External Clients Please provide the messages to your statement processor for the months indicated to promote the sweepstakes. August YOU COULD WIN 1,000,000 BONUS POINTS, A TRAVEL PACKAGE FOR TWO, AN OUTDOOR ADVENTURE PACKAGE, OR ONE OF 30 OTHER PRIZES! YOU RE AUTOMATICALLY ENTERED IN THE SCOREBIG SWEEPSTAKES. FOR EACH QUALIFYING PURCHASE MADE BETWEEN AUG 1 AND OCT 31, YOU LL RECEIVE AN ADDITIONAL ENTRY! VISIT FOR DETAILS. September USE YOUR SCORECARD REWARDS CARD FOR ALL YOUR PURCHASES AND EARN MORE CHANCES TO WIN 1,000,000 BONUS POINTS, AN AWESOME TRIP FOR TWO OR OTHER PRIZES! YOU RE AUTOMATICALLY ENTERED IN THE SCOREBIG SWEEPSTAKES. FOR EACH QUALIFYING PURCHASE MADE BETWEEN AUG 1 AND OCT 31, YOU LL RECEIVE AN ADDITIONAL ENTRY IN THE SCOREBIG SWEEPSTAKES. VISIT FOR DETAILS. October USE YOUR SCORECARD REWARDS CARD FOR ALL YOUR PURCHASES AND EARN MORE CHANCES TO WIN 1,000,000 BONUS POINTS, A TRAVEL PACKAGE OR OTHER PRIZES! YOU RE AUTOMATICALLY ENTERED IN THE SCOREBIG SWEEPSTAKES. FOR EACH QUALIFYING PURCHASE MADE BETWEEN AUG 1 AND OCT 31, YOU LL RECEIVE AN ADDITIONAL ENTRY IN THE SCOREBIG SWEEPSTAKES. VISIT FOR DETAILS. ***Standard statement message costs apply*** Cardholder Eligibility and Awarding Prizes Participation in the sweepstakes couldn t be easier. Eligible cardholders with accounts in good standing at the time of statement production in August, September and October will automatically receive one entry for each month of the promotion. They will earn an additional entry for each eligible transaction they make using their Rewards Card from Aug. 1 through Oct. 31. In the event a selected winner does not return the Affidavit of Eligibility within the permitted time frame, a second attempt will be made to encourage the cardholder to return the affidavit. The Affidavit of Eligibility is a document verifying the cardholder s eligibility to win a prize in ScoreCard s ScoreBIG Sweepstakes, as well as a release for the cardholder s financial institution to market the winner(s) and their prize for one year. The affidavit must be signed by the cardholder and a notary. If, after the second attempt, the Grand, First or Second Prize winner remains ineligible, an alternate winner will be selected. We will continue with the award selection and notification process until these prizes are claimed. Please note that winners and alternates may or may not be from your financial institution. Grand Prize Details A Million Points! The Grand Prize winner will receive 1,000,000 Bonus Points! The winner will be able to use their points for any of the exciting merchandise or travel on the ScoreCard Rewards Web site. Complete details and restrictions are contained in the Official Rules with this communication, along with a sweepstakes FAQ for your reference. Local Winner Guarantee a Winner! What could be more exciting than guaranteeing that one of your cardholders is a sweepstakes winner? Present your cardholders with an exclusive ScoreBIG Sweepstakes for your financial institution! You select the prize(s) you wish to award to qualifying cardholders within your card base. Simply complete the attached 2015 Local Drawing Request Form and submit by June 15, Upon our receipt of the form, you will receive an acknowledgement letter by . Since this is considered an independent sweepstakes from the official ScoreCard Rewards ScoreBIG Sweepstakes, please be certain to advertise how to enter, the prize details, and any limitations that you may impose. Page 3

4 You are responsible for all legal compliance obligations, such as any additional state registration and bonding requirements, if your Local Winner prize promotion triggers the application of such obligations. Keeping Your Card Top-of-Wallet! ScoreCard is continuously searching for ways to keep your card top-of-wallet and create meaningful content for your cardholders. We have created an campaign that will provide more than just free marketing for you, it will provide a sense of community and personal interest among your cardholders. This campaign will have your cardholders looking forward to the next interesting idea coming from your loyalty program and will offer new ideas to improve their lives. Look for communications with more details in June. Please contact FIS Client Relations with any questions you may have. Page 4

5 ScoreBIG Sweepstakes Insert Sample Front Back If your financial institution chooses NOT to participate in this sweepstakes the below inserts will be distributed instead of the ScoreBIG Sweepstakes Insert: August Standard Insert for Bonus Points Programs Front Back September Standard Insert for CashBack Programs Front Back Page 5

6 Official Rules The ScoreCard Rewards ScoreBIG Sweepstakes NO PURCHASE OR OBLIGATION IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING; NON-PURCHASE ENTRIES AND PURCHASE ENTRIES HAVE AN EQUAL CHANCE OF WINNING. 1. Eligibility: The Sweepstakes is open to legal residents of the fifty (50) United States and the District of Columbia and Guam who are 18 years of age or older as of August 1, 2015, and who, by August 1, 2015, is a cardholder in good standing enrolled in the ScoreCard Reward program with one of the participating FIBA member financial institutions ( Participating Financial Institutions ). Employees of Sponsor, Administrator, and Participating Financial Institutions, and their parent companies, subsidiaries, affiliates, and advertising and promotions agencies, and their immediate families (spouse and parents, children and siblings, and their spouses), and individuals living in the same households of such employees are ineligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state, and local laws and regulations. By participating, entrants ( Entrants ) agree to these Official Rules and accept decisions of the Sponsor as final. The Sweepstakes is void in Puerto Rico and where prohibited by law. 2. To Enter: The Sweepstakes runs from August 1, 2014, through October 31, 2015 ( Promotion Period ). Eligible participants with accounts in good standing at the time of statement production for the months of August, September and October will automatically receive one (1) entry in the Sweepstakes each month, for a total of three (3) possible entries. Eligible participants also will earn one (1) additional entry for each purchase transaction that earns ScoreCard Bonus Points or Cash Back during the Promotion Period, effective on the date the purchase transaction is posted to an eligible card account. In the event of a dispute over the identity of an Entrant, the entry will be deemed as entered by the name of the primary cardholder listed on the card account on the date the entry was earned. 3. To Enter Without Purchase or Obligation: Hand-print your name, address, city, state, zip, day and evening phone numbers, and the words ScoreBIG Sweepstakes 2015 on a blank 3 by 5 card, and mail in a stamped #10 envelope to: Fidelity Information Services, Roosevelt Boulevard, TA-60, St. Petersburg, Florida 33716, ATTN: ScoreBIG Sweepstakes Mail-in entries must be postmarked by October 31, 2015, and received by November 7, Enter as often as you wish; however, only one entry per postmarked envelope will be accepted. No mechanical reproductions of entries will be permitted. 4. Drawing: On or about November 15, 2015, Sponsor will conduct a random drawing from all eligible entries. 5. Prizes: Odds of winning depend on the number of eligible entries received during the Promotion Period. Grand Prize Winner. There will be one (1) Grand Prize winner drawn. The winner will receive 1,000,000 ScoreCard Bonus Points. ARV: $10, First Place Prize Winner. There will be one (1) First Place Prize winner drawn. The winner will win: $1,000 Southwest gift card (3) Nights at Hyatt for two (Hyatt Inspire Certificates) (3) Day Rental Car (National One Day Premium Vehicle Certificates) One $500 Visa gift card ARV: $2, Page 6

7 Second Place Prize Winner. There will be one (1) Second Place Prize winner drawn. The winner will win ScoreCard s Outdoor Adventure Package. The package includes: HERO4 Silver HD Camcorder by GoPro Grab Bag of Mounts for GoPro Camcorder by GoPro Mountain Bike by Trek Apple Watch by Apple Beats TM by Dr. Dre TM Powerbeats2 Wireless Headphones ARV: $1, Third Place Prize Winners. There will be five (5) Third Place Prize winners drawn. Each winner will receive one (1) HERO Edition Camcorder by GoPro. ARV: $ Fourth Place Prize Winners. There will be ten (10) Fourth Place Prize winners drawn. Each winner will receive one (1) PlayStation TV System by Sony. ARV: $99.00 Fifth Place Prize Winners. There will be fifteen (15) Fifth Place Prize winners drawn. Each winner will receive one (1) $50 Visa gift card. ARV: $50.00 Total ARV of all prizes: $16, Any difference between the ARV listed herein and actual value of prizes will not be awarded. Prizes are not transferable and cannot be assigned or redeemed for cash, except at Sponsor s sole discretion. In the case of unavailability of any prize, Sponsor reserves the right to substitute a prize of equal or greater value. If a CashBack cardholder wins the grand prize, ScoreCard will create an online account with a balance of 1,000,000 points so that the cardholder can redeem for any items within the standard merchandise catalog. For, First Place Prize, certain travel restrictions and black-out periods may apply. All costs and expenses not included in prize description will be the responsibility of the winner, including, without limitation, additional ground transportation, telephone charges, taxes and gratuities. 6. To Claim Prize: All winners will be notified by mail and will be required to complete and sign an affidavit of eligibility and liability release and, where legal, a publicity release, which must be returned within fourteen (14) days from the date of the prize notification letter. Acceptance of the prize constitutes permission (except where prohibited by law) to use the winner s name, hometown, and likeness for purposes of advertising, promotion, and publicity in any media without additional compensation. For the Grand Prize, First Prize and Second Prize, if notification letters are returned undeliverable or the prize is unclaimed after fourteen (14) days from the date of the prize notification letter, a second attempt will be made to notify the winner. If the second notification letter is returned undeliverable or the prize is unclaimed after fourteen (14) days from the date of the prize notification letter, the prize will be awarded to an alternate winner. For the Third, Fourth and Fifth Prizes, if notification letter is returned undeliverable or the prize is unclaimed after fourteen (14) days from the date of the prize notification letter, the prize will be forfeited and an alternate winner will not be selected. Page 7

8 7. Limitation of Liability: By participating in the Sweepstakes, Entrants and winners agree to release and hold harmless Sponsor, Administrator, Participating Financial Institutions, and their affiliated entities, employees, officers, directors, agencies and representatives (the Released Parties ), from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, travel to, or participation in the Sweepstakes, or possession, acceptance and/or use or misuse of any prize or participation in any Sweepstakes-related activity and for any claims based on publicity rights, defamation, invasion of privacy or merchandise delivery. Except as expressly set forth herein, the Released Parties make no representations or warranties regarding the Sweepstakes and the Sweepstakes is provided AS IS and without warranty of any kind. The Released Parties hereby disclaim all warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. The Released Parties have no liability and no responsibility for any additional expense, omissions, delays, rerouting or acts of any government or authority. In no event shall the Released Parties be liable for any indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the Sweepstakes, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the foregoing limitation may not apply to all Entrants. Entrants who do not comply with these Official Rules, or attempt to interfere with the Sweepstakes in any way shall be disqualified. Sponsor is not responsible for any printing or typographical errors in any Sweepstakes-related materials or entries that are processed late or incorrectly or are lost due to human error or computer or electronic malfunction. The winners are solely responsible for payment of all federal, state, and local taxes on prizes and for any other expenses not specifically mentioned in the prize description. Sponsor reserves the right to cancel or modify the Sweepstakes if fraud or technical failure compromises the integrity of the Sweepstakes as determined by Sponsor in its sole discretion. 8. Personal Data & Privacy: All entries become the sole property of Sponsor and will not be returned. By entering the Sweepstakes, Entrant agrees to treatment of their personal information in accordance with the privacy policy at 9. Disputes: The Sweepstakes is governed by the laws of the United States and the State of Florida, without respect to conflict of law doctrines. As a condition of participating in the Sweepstakes, Entrants agree that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or in connection with the Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Florida having jurisdiction. Further, in any such dispute, under no circumstances will Entrants be permitted to obtain awards for, and hereby waive all rights to claim indirect, punitive, incidental, special or consequential damages, including attorneys fees, other than Entrant s actual out-of-pocket expenses (e.g., costs associated with entering the Sweepstakes), and Entrant further waives all rights to have damages multiplied or increased. 10. Winners List: For a list of prize winners, send a self-addressed, stamped envelope by November 15, 2015 to: Fidelity Information Services, Roosevelt Boulevard, TA-60, St. Petersburg, Florida 33716, ATTN: ScoreBIG Sweepstakes 2015 Winners List request. 11. Sponsor: The Sweepstakes is sponsored by Fidelity Information Services, Roosevelt Boulevard, TA-60, St. Petersburg, Florida ( Sponsor ). Page 8

9 FAQ The ScoreCard Rewards ScoreBIG Sweepstakes Q. What are the costs to our financial institution? A. There are no enrollment fees for you to participate. FIS developed this sweepstakes and all related marketing materials. TBS and BASE2000 clients will be billed for the August insert. Normal insertion fees will apply for August. Pass-Through and external clients will be billed for shipping and handling costs in August and your processor may apply insertion fees during this time. FIS will conduct the drawing, coordinate winner notification and eligibility certification. If you choose to guarantee a winner from your pool of eligible ScoreCard accounts, your financial institution will be responsible for any costs associated with the local prizes and/or Bonus Points awarded to winner(s). Once your local winner(s) have completed the certification process, FIS will bill your financial institution for the prizes you have chosen to award. Q. How can I ensure that one of our cardholders is a winner? A. Complete the Local Drawing Request Form attached to this Marketing Update and fax to , Attn: ScoreBIG Sweepstakes. The form must be received by June 15 to participate and add your own local prizes. If you wish to use this promotional tool to guarantee that one or more of your cardholders is a winner, your financial institution will be responsible for any costs associated with the local prizes and/or Bonus Points awarded. At the completion of the prize drawing and winner certification process, if you have chosen to award local prizes, we will hold an additional drawing from among your institution s ScoreCard accounts to select a local winning entry. Q. Who pays for our local in-branch marketing and promotion? A. We recommend that you promote the sweepstakes in branches, on your Web site, through social media and in any publications, such as newsletters, but any costs associated with your promotions are your responsibility. FIS has developed collateral marketing materials that can be purchased for a nominal cost to help you promote the sweepstakes in all of your branches. Any promotional material or text associated with ScoreCard that you develop must be approved in advance by the FIS Loyalty Services marketing team. Q. How can I get marketing materials for use in my branch offices? A. Please visit to view and purchase marketing materials for ScoreBIG Web and video graphics are free. Printed marketing materials have a nominal cost associated with them. Q. What if our financial institution does not want to participate in The ScoreCard Rewards ScoreBIG Sweepstakes? A. Any financial institution with a Bonus Point or CashBack program that DOES NOT want to participate is required to fax a completed 2015 Opt-Out Form no later than June 15 to , Attn: ScoreBIG Sweepstakes. Q. When is the prize drawing? A. Prize drawings will take place in November Potential winners will be notified and required to return an Affidavit of Eligibility within fourteen days to collect their prize. For Grand Prize, First Place Prize and Second Place Prize, if notification letters are returned undeliverable or the prize is unclaimed, we will make a second attempt to contact the winner. If the notification letter is returned from the second attempt as undeliverable or if the prize is unclaimed, the prize may be awarded to an alternate winner selected in a random drawing from remaining eligible entries. For Third and Fourth Place Prizes, if notification letters are returned undeliverable or the prize is unclaimed, the prize will be forfeited and an alternate will not be selected. Q. Will there be anything on the ScoreCardRewards.com Web site about the ScoreBIG Sweepstakes? A. Yes. ScoreCardRewards.com will feature information about the sweepstakes, promotional advertising and Official Rules and details. Page 9

10 Q. What can the cardholders win? A: One (1) Grand Prize: 1,000,000 ScoreCard Bonus Points One (1) First Place Prize: Getaway Package: Three-night stay at Hyatt for two; $1,000 in Southwest gift cards; Three-day car rental from National Rental Car and one $500 Visa gift card One (1) Second Place Prize: Outdoor Adventure Package: One GoPro HERO4 Silver HD with a Go Pro Accessory Pack; One Apple Watch 38mm silver aluminum case with white sport band; One men s Trek mountain bike; One pair of Beats by Dr. Dre Powerbeats 2 wireless headphones Five (5) Third Place Prizes: One HERO Edition Camcorder by GoPro Ten (10) Fourth Place Prizes: One PlayStation TV System by Sony Fifteen (15) Fifth Place Prizes: One $50 Visa gift card Q. What if one of my CashBack cardholders is the Grand Prize Winner? A. If a CashBack cardholder wins the grand prize, ScoreCard will create an online account with a balance of 1,000,000 points so that the cardholder can redeem for any items within the standard merchandise catalog. Page 10