Release Notes for Infosim StableNet, Version 6.5

Transcription

1 Release Notes for Infosim StableNet, Version 6.5 Document Number RL-SN65-E&T-01 Revised: 23 rd August 2013 These release notes provide the latest cumulative release information for Infosim StableNet Telco and Enterprise, Version 6.5. This document describes new features, changes to existing features, limitations, restrictions or caveats, upgrade instructions, and related information. These release notes supplement the Infosim StableNet documentation included with the distribution. Read these release notes carefully and refer to the upgrade instructions prior to installing the software. Document Contents Infrastructure Requirements StableNet Licensing StableNet 6.5 New Features StableNet 6.5 Enhancements StableNet 6.5 Fixed Issues Upgrade Procedures Legal Information Infrastructure Requirements Hardware requirements StableNet Enterprise Due to the performance and memory requirements, the StableNet is no longer supported on 32-bit architecture platforms. This does not apply to the StableNet Web. Infosim recommends using high-availability server hardware for both the StableNet server and the StableNet Agents, including redundant power supplies, fan trays etc. For network connectivity, teamed or paired network interfaces connected to a high-availability network infrastructure should be used. Disk redundancy should be performed using hardware-based raid controllers either as Raid-1 Mirrored (Best) or Raid-5 Block-level striping with parity volumes. Recommended StableNet Server, Agent and sizing for 100,000 measurements: Server Agent CPU 4 Socket, Cores 8 Cores 4 Cores RAM 64Gb 16Gb 8Gb Storage 2 * 300Gb (Raid-1) 2 * 1Tb (Raid-1) 2Gb

2 Minimum StableNet Server, Agent and sizing for <5,000 measurements and <500 devices: Server Agent CPU 16 Cores 4 Cores 2 Cores RAM 32Gb 4Gb 4Gb Storage 128Gb 64Gb 1Gb Database requirements StableNet Enterprise Free Database Software (Small Installations) MySQL or higher Commercial Database Software (Large Installations) Oracle Enterprise 11g R1, R2 with Partitioning Software requirements StableNet Enterprise Server and Agent Windows Windows Server 2008 R2 Windows Server 2012 Windows Vista SP2 (x64 only) Windows 7 Windows 8 Linux Novell SLES 11 RHEL 6.x Ubuntu LTS Novell SLES 11 RHEL 6.x Ubuntu LTS OS X (> 10.8) Web Google Chrome Mozilla Firefox Internet Explorer 9.0+ Hardware requirements StableNet Telco Due to the performance and memory requirements, the StableNet is no longer supported on 32-bit architecture platforms. This does not apply to the StableNet Web. Infosim recommends using high-availability server hardware for both the StableNet server and the StableNet Agents, including redundant power supplies, fan trays etc. For network connectivity, teamed or paired network interfaces connected to a high-availability network infrastructure should be used.

3 Disk redundancy should be performed using hardware-based raid controllers either as Raid-1 Mirrored (Best) or Raid-5 Block-level striping with parity volumes. Recommended StableNet Server, Agent and sizing for 150,000 measurements: Server Agent CPU 4-8 Socket, Cores 8 Cores 4 Cores RAM Gb 16-32Gb 8Gb Storage 2 * 300Gb (Raid-1) 2 * 1Tb (Raid-1) 2Gb Minimum StableNet Server, Agent and sizing for <5,000 measurements and <500 devices: Server Agent CPU 16 Cores 4 Cores 2 Cores RAM 32Gb 8Gb 8Gb Storage 128Gb 64Gb 1Gb Database requirements StableNet Telco Free Database Software (Small Installations) Commercial Database Software (Large Installations) Oracle Enterprise 11g R1, R2 with Partitioning Software requirements StableNet Enterprise Windows Linux Server and Agent Windows Server 2008 R2 Windows Server 2012 RHEL 6.x Windows Vista SP2 (x64 only) Windows 7 Windows 8 RHEL 6.x Web Google Chrome Mozilla Firefox Internet Explorer 9.0+

4 Other requirements All devices under management must have their time synchronised to ensure correct analysis of messages from those systems. As a manual time configuration is liable to drift, Infosim strongly recommend using NTP time synchronisation. The StableNet Servers, Agents and Databases must use static IP addresses. The use of DHCP for these critical servers is not supported. Any virus scanning software installed on the StableNet Servers must ignore the StableNet application folders. Scanning files within these folders will impact service performance. Intrusion detection systems, end-point protection systems or local software firewalls must not impact StableNet performance. Virtualisation of the StableNet Server and the is supported if the virtual instance matches the physical hardware requirements as documented above. Virtualisation of the StableNet Agent is NOT supported. StableNet Appliance No change to the StableNet Appliance s configuration is needed when running StableNet 6.5. StableNet Licensing Customers with an existing maintenance contract may upgrade to StableNet 6.5 free of charge. Please note: an updated license file may be required to complete the upgrade. Please contact a StableNet Support Agent for further assistance. StableNet 6.5 New Features New Module: Distributed Syslog/SNMP Trap Pre-processor Distributed Syslog and SNMP Trap Pre-processor using an ultra-scalable processing architecture allowing real-time processing of huge quantities of Syslog or SNMP Trap data. Improved interface capabilities for external 3 rd party CMDB systems and Element Managers to import and export device information. Additional enhanced templates for new manufacturers and systems, including: Ixia

5 s Agents ADVA Optical Fortinet by ZTE Microsoft Windows 8 Microsoft Windows Server 2012 VMware Application and Platform s for many new systems, including: Microsoft Exchange 2010 and 2012 Microsoft Lync SAP Salesforce AS/400 Enhanced Oracle monitoring Windows Event Log monitoring Log File processing (also available using SSH) Additional measurement templates for new and existing manufacturers, including: IBM Tape Libraries Redback Cisco Fortinet by ZTE Client Agents now support measurements gathered using WMI. Client Agent management functionality has been improved. Agent and Client Agent now supported on other hardware architecture including both ARM and MIPS: AVM Fritz Box Raspberry PI D-Link TP-Link Configuration and Change Inventory Support for new manufacturers, including: Ixia RAD Extreme Vulnerability Analysis update service is available for Cisco devices. Other manufacturers are possible on request. Life-cycle management of devices: End-of-Sales, -Service and Life.

6 Provisioning New set of APIs specifically for device provisioning services using database variables. Integration New End-2-End measurements through integration with CitraTest. New CMDB integration with FNT Command. New stateful ticket interface with support for proxy alarms and alarm update fully ITIL compliant. StableNet now supported on Mac OS X platforms. Reports and Weathermaps Reports can now export raw data, graphs, charts and tables in native Microsoft Excel format. Weathermaps now support geographical mapping from Open Street Map which is available without internet access and free-of-charge (unlike comparable services from Google or Yahoo). Weathermaps can also use external images via a URL to embed any type of information. StableNet 6.5 Enhancements StableNet Agent Resources Resources Resources Resources Stores NetFlow v9 Update Logging Improved DNS resolution speed on StableNet Agents. Optimised memory management under Linux Operating Systems. Improved JAVA memory settings for Business Process Scripts. All StableNet Agent user scripts included in the installer are now included within the repository by default. Read performance of Agent stores, such as Syslog and Netflow v9 greatly improved. Improved handling of Netflow v9 template based flow information using custom templates enhancing flow analysis and reporting. Improved StableNet Agent update process to seamlessly update locked files. Improvements to logging of Triggered Alarm Groups.

7 StableNet Client Agent Resources Resources Resources Improved Client Agent synchronisation speed and connection logging. Improved Client Agent management functionality. Enhanced Client Agent error handling and logging. Device and s External XML XML Enhanced support for IBM TSM Tape Libraries. Enhanced support for ADVA Optical devices. Additional measurements for Redback devices. Can discover the ZTE rebranded Fortinet firewall devices. New custom icons for Ixia device identification. Enhanced discovery of Cisco features such as HSRP. Further support for ZTE devices configuration options such as VLANs. of Microsoft Windows 2012 platforms. New templates for better identification of Cisco Sensor devices. older than a defined time can now be deleted from the database. Enhanced support for executing WMI measurements via Client Agents. Enhanced templates for Processor, Memory and System statistics. Improved Client Agent communication handling and timeout recovery. Historical measurements older than a defined time can now be deleted from the database. Tables now record detailed controller information to indicate if measurement is from a device or Client Agent. PING measurements can now use device DNS names which are resolved during measurement execution. Improvements to interface for external measurements. Enhanced XML based discovery including Multi-Script, WMI, SNMP and External table based measurement definitions. Added new monitor-update element to allow updating of any monitor without

8 having to perform a complete device discovery (see monitor-override ). XML XML XML Added new pre- and post-discovery filters to identify devices that will be discovered and device that once discovered match specific requirements, such as Operating System or Vendor. Simple discovery files can now reference external CSV data-sources to create device measurements. Enhanced functionality of the XML discovery process. Fault SNMP Maintenance Trap/Syslog SNMP Alarms Alarms Alarms Improved handling of stateful IDs within SNMP Traps OIDs as well as values. Better detection and handling of device and measurements for neighbours when placed into maintenance mode. Use of a default filter can be applied when no other filters are applicable. Import and Export of SNMP Trap Templates supports stateful option. Alarms can now be cleared/acknowledged by AlarmId using external API call. Added confirmation requirement to clear alarms in the alarms table. Removed the Alarm Repeat flag due to adverse effects on Root Cause Analysis. Device Backup and Configuration Plink Backup Backup Backup Updated Plink version for better Telnet and SSH device interactions handling. Option to use separate backup and restore server to hold configuration files. Added specific device name to error messages. Job Results dialog now shows improved information for successful and failed devices. Support for SCP restoration of configuration files to Cisco devices. Support for Configuration Backup and Restore for ZTE. Support for Configuration Backup and Restore for Fortinet Firewall. Support for Configuration Backup and Restore for Extreme. Support for Configuration Backup of RAD.

9 Scripts Scripts Configuration Configuration User script version numbering now follows the same method as used by other elements such SNMP Templates. Improved log messages regarding connectivity issues. New option to search backup files for specific text. Added upper limit value to reduce the number of configuration files displayed for performance improvement. Policy, Lifecycle and Vulnerability Lifecycle Vulnerability New dialog for lifecycle entry handling allowing creation, editing, import, export and deletion of lifecycle information such as End-of-life, End of sales or End-of-service. Added new source field to indicate the source of the vulnerability alert. Job Management Status Execution Execution Execution Display Display Job status information is now updated using the current server status rather than the status known to the. Display of job summary and settings before manual job execution. Allow abort/cancelling of running jobs. Jobs now only executed on devices visible to job creator or executor not administrator. Improved Job table sorting and filtering. Added a refresh button to job results dialog box. Reporting and Weathermaps NetFlow v9 Report Type Report Type Weathermaps New flow history settings to allow either a time-scale range of flow data for last- N flow information relative to report execution time. Added a new report type Audit Report. Reports can now be created in Native Microsoft Excel format including chart, graphs, tables and raw data. Open Street Maps are now available within Weathermaps and do not require internet access to render.

10 Weathermaps Images in Weathermaps can now be fetched using URLs at render time. Import/Export Report Wizard Added batch import and export functions for reports to enable substitution parameters for report templates. Rows in the Report Wizard can now be cloned. User Interface Services Theme MIBs Tables Discovered and Auto-Measured Services have been moved from the Default Properties list to the Options menu. Improved inventory Theme to allow access to measurement and monitor tables. Improved handling of errors when importing MIB files. Table columns can be reordered using the Order Columns option in the context menu. Multiple improvements to Mac OS X appearance. Many updates, changes and improvements to dialog messages, error messages and logging. Improvements to maintenance dialog. All tables now have search fields to enable filtering on every column. Any XML based templates, such as those used for Configuration Jobs, Business Processes etc., will now display a description field. Manual ticket creation will now use the alarm time rather than the time. Templates can now be viewed directly in the. Java Jobs Improvements to job cloning functions. Introduced QR Codes for improved usability on smart phones. Platform Java Authentication All Java processes are now accurately tracked and terminated on StableNet Agent shutdown. New credentials cache added to prevent overload of external authentication services, such as LDAP, TACACS+, Radius etc., by mass user interaction.

11 Licensing Updated About information to display improved license information. Roles Roles Logging Logging Operation New Web Clone Device Job role. New Template management roles. Log messages can now be 2048 characters in length. Server log files can now be accessed/downloaded via the. All XML Templates are checked against relevant Schema on importing. StableNet 6.5 Fixed Issues Agent Agent Agent Agent Agent API Authentication Authentication Backup Change Change Change Fixed a memory leak condition within the StableNet Agent. Fixed an update error in the Client Agent that caused the update to halt. Improved agent process stability under load conditions. Socket timeout settings now apply to WMI connections too. StableNet Agent no longer crashes during Client Agent update when network connectivity issues occur. The Perl API documentation has been updated and corrected in various places. Fixed the Radius library to enable long password authentication with TinyRadius. If a new user is created with the same username as a previously deleted user they can now view elements created by the deleted user. Improved reliability of device backup by changing timeout and retry parameters. Database variables passed to Configuration Jobs will now have a newline character appended. Passwords used within change jobs are no longer displayed in clear format in the log files. The username variable was blank in OS Update commands inside a configuration job. Device attribute usedynamicdns now functions as expected. ZTE 5250 device now correctly parses the CLI interaction. Fixed a parsing error for Cisco CatOS which now ignores unrelated leading text output from command execution. Fixed device configuration backup for Aruba devices. Fixed device configuration backup for HP devices. Use device stored CLI credentials if not specified in job configurations. Added a more consistent attribute name for entryname in WMI, SNMP, Script and External measurements. Note: This may break some existing resources that use the old names. Added an attribute additional to monitor-update in XML. Added the attributes reportinfo and masuementdescription to the monitoroverride and monitor-update in XML. All attributes for PING and Bandwidth are now in lower case as per all other attributes. An exception in XML when auto is set to false is now fixed. Default measurement interval for Traps, Syslog and Status measurements now defaults to 5 minutes (300 seconds). with an IP address beginning 127 can now be discovered. jobs now only update measurements that are required. Time for discovery is greatly reduced. Filtering for alarm info and measurement type in XML is restored.

12 Fault Fault /Web Job Logging Logging Fixed an issue when the XML delete element didn t run the delete operation recursively on empty groups or measurements. Fixed an issue with the device column being over written when using XML with Multi-Script. Fixed Multi-Script XML with Client Agents. Improve handling of special case IPv6 addresses for HP devices during interface discovery. Improved the timeout values for VMWare discovery. It is now possible to create SNMP Trap measurements in both the device context or when using the trapsource attribute. Multi-Script discovery within a device block is now only executed once for each device context. Multi-script now permits filtering even if a device is defined in the script file. Multi-Scripts with multiple lines in the device file now works as expected with multiple lines in the script file. When an XML job is completed an can now be sent to users. XML Multi-Scripts now works in combination with Autopos. XML now supports multi-ping measurement creation. XML variable replacement for the device file now works in combination with Multi-Scripts. Fixed alarm type entry in Alarm s. Fixes alarm s where OK mails contain information for non-related monitors. Combo-box elements for input parameters are now sorted according to declaration and not by name fixing the break between element names and IDs. with no IP address show not appear in IP address wildcard searches. Fixed a redirection issue where Jump to Weathermap would not show the correct target. Fixed display reliability with Open Alarm display. Fixed link for Monitor Information alarm in Status Matrix. If a device in the connectivity table does not have an IP address then this no longer causes an exception. Input parameters to userscripts or SNMP templates are now correctly shown in the measurement table. Inverted filters are now shown correctly in the measurement tables. table distributed columns now shows the correct values. SNMP State within Device Health now shows the correct state when no SNMP settings are configured for that device. Status Matrix now displays correct information when a folder within the measurement tree is selected. Status Matrix now displays duplicate entries after matrix refresh. Tables sorting issues have been resolved. The SNMP Trap dialog no longer causes an exception under certain circumstances. Timezone settings are now displayed in the tooltips within Analyser charts. When running the on a system with multiple display screens, dialog boxes now appear on the correct display. When updating the Open Alarms table, the current filter, selection and column sorting is preserved. Sorting in the Group Analyser now works the same way in both the and Web. When executing a job, database variables are now shown as possible input variables. Display bug in filtering log entries when not viewing the root node are now fixed. Manual monitor alarms or alarm clearing events are now recorded in the audit log. All templates now use a factor of 1000 for kbit to bit conversions.

13 Exported measurement templates are now correct for re-importing. Nortel RapidCity System Resources are now captured as absolute counters rather than relative counters. Resolved an issue when storing a modified measurement to the database, the creation date was updated instead of the modification date. NetFlow Memory leak in Netflow statistics process fixed. Platform XML Schema used for various validations now works correctly after fixing errors. Reporting Each weathermap used in a report can now have its own timezone. Reporting Fixed an error which sometimes causes NaN to be displayed in QoS Statistics. Reporting Fixed an exception that could happen on HiPath QoS Statistics Servlet if the gateway or session border controller values were empty. Reporting Fixed an issue where weathermap zoom factors were not read from the database correctly. Reporting Issue with reports when footer text is not set has been rectified. Reporting Reports with default templates can now be imported. Reporting The inventory report can now show Geo-Location and state information. Reporting Trends can now be viewed outside of the Analyser. SNMP A race condition when using SNMP v3 is fixed. SNMP A race condition which could have occurred when discovering a device using SNMP v3 has been fixed. SNMP Fixed OID error in the Anue Systems template for Tool Port Filter Stats Peak. SNMP OIDs in Create Trap Templates generated in the MIB Browser now have the correct prefix. SNMP SNMP MIB walks on devices that only return 1 OID value are now displayed correctly. Syslog/Trap Acknowledged Syslog or SNMP Trap messages can be filtered out as required. Syslog/Trap Distributed Key in SNMP Trap Template XML Schema now fixed. Syslog/Trap Empty Trap Variables will now be removed from the result. Templates Limited the number of input and output parameters for Templates and Scripts to 32. Web Show selected device when executing a deploy job now works correctly in Internet Explorer 8. Web Device selection for cloning or deploying jobs works correctly in Internet Explorer 8. Web Fixed a rarely occurring error with device selection in the Web. Web Fixed the favicon which was not loading correctly. Web Root Cause now displayed correctly. Upgrade Procedures Please note, the update procedure will make adjustments to the database tables. While this process is fully automatic, it will require some time to complete and sufficient available storage space on the database server. Please contact a StableNet Support Agent for more information. Before you start updating your StableNet installation, please make sure that you: Check that the repository is up-to-date. New scripts are installed into the snagent\userscript folder and have to be copied into the repository prior to the update. Copy the Installer into the "update" folder of the server (snmw\jboss\update).

14 Update the Client s on Citrix or RDP servers. Check the Default Properties in "Default Property Editor" and update them if needed. Check the XML for deprecated syntax. An editor with XML validation functionality can help to look for warnings in the log file. Check if all user groups have correct rights configuration as new functionality has been added. Check the web portal for menu access as new menus have been added. Legal Information Copyright Infosim GmbH & Co KG Infosim, StableNet and the Infosim logo, whether or not appearing with the registered symbol, are registered trademarks of Infosim GmbH & Co KG, hereafter called Infosim. All third-party trademarks and/or company names are the properties of their respective owners and are hereby acknowledged. This document contains information that may be subjected to periodic changes or updates. At the time of writing, Infosim has made all reasonable efforts to ensure that the statements contained within this document are accurate. No warranties are expressed or implied. Applicability or provision of services is subject to Due Diligence. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Infosim. All rights, titles, and interest in and to the software and documentation are and shall remain the exclusive property of Infosim. INFOSIM DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL INFOSIM, ITS PARTNERS, NOR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF INFOSIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All rights reserved.