Cisco Wireless IP Phone 7920 for Cisco CallManager 4.0 and Later

Transcription

1 Phone Guide Cisco Wireless IP Phone 7920 for Cisco CallManager 4.0 and Later INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: Customer Order Number: DOC = Text Part Number:

2 CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) Cisco Wireless IP Phone 7920 for Cisco CallManager Copyright 2005 Cisco Systems, Inc. All rights reserved.

3 Make a Conference Call During a call, press Confrn to put the first party on hold. (Press or to locate Confrn if not visible.) Dial the number for the second party. After the second party answers, press Confrn again to complete the action. To add another party, press Confrn and repeat the steps. Forward Your Calls to Another Number Locate CFwdAll and press it. Dial the number to which you want to forward all calls. Forwarded to <number> displays. Cancel forwarding by pressing CFwdAll. Copyright 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) Printed in China PRC DOC = Cisco Wireless IP Phone 7920 Quick Reference Cisco CallManager Release 4.0 and Later Using the Phone Power on the phone Press (red key) and hold until phone powers on. Dial a number Press numbers on the keypad and then press. (There is no dial tone). Answer a call Press (green key). Hang up a call Press (red key). Power off the phone Press and hold until phone powers off. Basic Phone Features Access phone features Press or (softkey) that corresponds to the feature. Use or to see other features during a call. Access Menu options Press (Menu) and use or to switch to the desired menu option. Put a call on Hold Press Hold. Press Resume to reconnect to the call. Answer another incoming call Press Hold for current call. Press to select the second call and press to answer the call. Transfer a call Press Trnsfer. Dial the number to which you want to transfer the call. After the party answers or the phone rings, press Trnsfer, then hang up. Reconnect to a call If your call fails to transfer or you want to reconnect to a held call, press Resume. Move a shared line call between desk phone and wireless phone From your phone with the active call, press Hold. From your other phone, press Resume to connect to the call. Mute the microphone Press MuteOn. To turn the microphone on, press MuteOff.

4 Shortcut Keys Lock keypad Press and hold # (# key). indicates the keypad is locked. Unlock keypad Press and hold # then press OK to toggle keylock off. Toggle ring to vibrate Press and hold (* key). Vibration On displays and appears on the screen. (Ringer becomes silent) Toggle vibrate to ring Press and hold. Vibration Off displays; disappears. Adjust speaker volume Press to access the volume screen. Press to increase or to decrease the volume. Access voice messages Press 1 and hold for a moment. The phone connects to your voice-messaging system. Redial number Press to view a list of dialed calls. Press to locate the number and press to redial the number. Access Speed Dial number Press and hold 2 ABC (2-9) for the Speed Dial number that you want to use. The phone displays and dials the number that is stored for that hot key. Softkey Definitions CallBack Receive notification when a busy extension becomes available. Barge and cbarge Join a call on a shared line. Conflist View a list of conference participants. DirTrfr Transfer two calls to each other. idivert Send a call to the voice-messaging system. GPickUp Answer a call on another extension in another pickup group. Join Join two calls on a single line. MeetMe Host a conference call that has a dial-in number. Park Store an active call at a specific number. Retrieve the call by dialing the Park number from any phone. PickUp Answer a call on another extension that is in your Call Pickup group. RmLstC Drop the last party added to a conference call Setting Up Speed Dial Numbers Access Speed Dial setup Choose Menu > Directory > Phone Book. Scroll to and select Speed Dial. The Speed Dial hot keys display. Check marks indicate those hot keys that have assigned phone numbers. Add or change a Speed Dial number Scroll to a Speed Dial hot key and press Detail. Press Edit to enter or change the number by using the keypad. Press OK to save the Speed Dial. Making Phone Book Entries Add or change a Phone Book entry Choose Menu > Directory > Phone Book > Add. Scroll to the entry item and press Select. Enter the name or phone number by using the keypad. Enter text Press the numeric key once, twice or three times to enter the appropriate character. To enter a number, press the key four times. For spaces, press or. Enter uppercase Press to switch between uppercase and lowercase. or displays at the right of the screen. Enter symbols Press # to display the symbol table. Use arrows to navigate to desired symbol and press Use to insert it.

5 Contents Cisco Wireless IP Phone 7920 Quick Reference Card CHAPTER 1 Getting Started 1 How to Use this Guide 2 Document Conventions 4 Safety and Performance Information 5 Battery Safety Notices 7 Accessories for the Cisco Wireless IP Phone Installing or Removing the Phone Battery 11 Charging the Phone Battery 13 CHAPTER 2 Overview of the Cisco Wireless IP Phone Powering On the Phone 18 Main Screen and Display Indicators 19 Shortcut Keys for Phone Functions 20 Using the Phone Menus 22 Setting Passwords 23 Entering and Editing Text 25 Cisco Wireless IP Phone 7920 for Cisco CallManager v

6 CHAPTER 3 Basic Call Handling 27 Placing Calls 27 Answering and Ending Calls 32 Muting Calls 33 Adjusting the Speaker Volume 34 Placing Calls on Hold 35 Transferring Calls 36 Making Conference Calls 37 Starting a Standard Conference Call 38 Starting or Joining a Meet-Me Conference Call 40 Forwarding Your Calls to Another Number 41 CHAPTER 4 Advanced Call Handling 43 Parking and Retrieving Parked Calls 43 Picking Up a Redirected Call on Your Phone 44 Using a Shared Line 45 Maximum Supported Calls on a Shared Line 46 Sharing Call Information and Barging 47 Preventing Others from Viewing or Joining a Shared-Line Call 49 Tracing Suspicious Calls 50 Prioritizing Critical Calls 50 CHAPTER 5 Using the Phone Book and Speed Dial Features 53 Using the Phone Book 54 Adding or Changing Entries in the Phone Book 55 vi

7 Configuring Speed-Dial Hot Keys 58 CHAPTER 6 Using Voice Messaging and Call History Logs 63 Playing Voice Messages 63 Viewing and Placing Calls from the Call History Menu 64 CHAPTER 7 Using and Changing Profiles 67 User Profiles 67 Options for User Profile Settings 68 Configuring User Profiles 69 Network Profiles 72 Choosing a Network Profile 72 CHAPTER 8 Using Cisco IP Phone Services 75 Logging In to the User Options Web Pages 76 Subscribing to IP Phone Services 77 Accessing IP Phone Services 78 CHAPTER 9 Customizing Phone Settings and Viewing Phone Status 79 Change Phone Settings 80 Changing Ring Tone Settings 80 Changing Phone Display Settings 81 Changing Phone Access Settings 82 Viewing Phone Status 84 Viewing the Network Configuration 85 Cisco One-Year Limited Hardware Warranty Terms 87 Cisco Wireless IP Phone 7920 for Cisco CallManager vii

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9 Getting Started CHAPTER 1 Before getting started with your Cisco Wireless IP Phone 7920, make sure that the following items are in the box and inform your system administrator or supplier if any items are missing: Cisco Wireless IP Phone 7920 Standard battery Power supply Cisco Wireless IP Phone 7920 Guide Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 Cisco Wireless IP Phone 7920 Accessory Guide Note The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations. Cisco Wireless IP Phone 7920 for Cisco CallManager 1

10 How to Use this Guide This guide provides you with an overview of the features that are available on your phone. For information about common tasks, refer to the following table. Contact your system administrator if you have problems or need more information about your phone. If you want to... Install the battery Charge the battery Turn on or turn off your phone Use your phone Set LEAP password Understand the phone screen Make calls Change the speaker volume See the Installing or Removing the Phone Battery section on page 11. See the Charging the Phone Battery section on page 13. See the Powering On the Phone section on page 18. Start with the Overview of the Cisco Wireless IP Phone 7920 section on page 15. See the Setting LEAP Password section on page 24. See the Main Screen and Display Indicators section on page 19. See the Placing Calls section on page 27. See the Adjusting the Speaker Volume section on page

11 If you want to... Lock the keypad Put calls on hold Transfer calls Mute calls Make conference calls Listen to voice messages Set up speed dial Choose rings for different conditions Set up a personal phone book Change ring tones Subscribe to phone applications and services Get information about phone accessories Getting Started See the Shortcut Keys for Phone Functions section on page 20. See the Placing Calls on Hold section on page 35. See the Transferring Calls section on page 36. See the Muting Calls section on page 33. See the Making Conference Calls section on page 37. See the Playing Voice Messages section on page 63. See the Configuring Speed-Dial Hot Keys section on page 58. See the Configuring User Profiles section on page 69. See the Using the Phone Book section on page 54. See the Changing Ring Tone Settings section on page 80. See the Subscribing to IP Phone Services section on page 77. See the Accessories for the Cisco Wireless IP Phone 7920 section on page 10. Cisco Wireless IP Phone 7920 for Cisco CallManager 3

12 Document Conventions To simplify the instructions for using phone features and for changing phone settings, this guide uses the following navigational conventions and terms. Action Keys Navigation Instructions in This Guide Using or When you must press the softkey for a softkeys menu, feature, or action label, this with labels guide states: Press (softkey label). Example: Press PhBook Using the or arrows To move left or right between menu tabs or softkey labels, this guide states: Use or to switch to (item name). Example: Use or to switch to the Directory Using the To move up or down between menu or arrows options or list items, this guide states: Scroll to (item name). Example: Scroll to Speed Dial Using the Select softkey Using menus and options When you must press the Select softkey to use a menu option or item that you have highlighted, this guide states: Select (item name). Example: Select Speed Dial To advance through several menu options, the guide states: Choose Menu > (menu option) > (menu option) Example: Choose Menu > Directory > Phone Book > Speed Dial

13 Getting Started Safety and Performance Information Before installing and using your phone Cisco Wireless IP Phone 7920, read the following safety notices. Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Warning Read the installation instructions before connecting the system to the power source. Warning The plug-socket combination on the battery charger must be accessible at all times, because it serves as the main disconnecting device. Cisco Wireless IP Phone 7920 for Cisco CallManager 5

14 Warning This equipment will not be able to access emergency services during a power outage because of reliance on utility power for normal operation. Alternative arrangements should be made for access to emergency services. Access to emergency services can be affected by any call-barring function of this equipment. Warning Do not use the Cisco Wireless IP Phone 7920 in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations

15 Battery Safety Notices Getting Started These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 7920 manufacturer. Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer s instructions. Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. Caution The battery pack is intended for use only with this device. Caution Do not disassemble, crush, puncture, or incinerate the battery pack. Cisco Wireless IP Phone 7920 for Cisco CallManager 7

16 Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention. Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius). Caution Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius)

17 Getting Started Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have a Cisco part number. Standard battery CP-BATT-7920-STD Extended use battery CP-BATT-7920-EXT Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. North America CP-PWR-7920-NA Central Europe CP-PWR-7920-CE United Kingdom CP-PWR-7920-UK China CP-PWR-7920-CN Japan CP-PWR-7920-JP To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 document that accompanied this product. Cisco Wireless IP Phone 7920 for Cisco CallManager 9

18 Accessories for the Cisco Wireless IP Phone 7920 The following phone accessories are available for your phone: Standard and extended batteries Power supplies for various regions Desktop charger Standard wired earphone Carrying cases For a complete list of accessories, refer to the Cisco Wireless IP Phone 7920 Accessory Guide that is included in the phone box

19 Getting Started Installing or Removing the Phone Battery You must install and charge the battery before you can use the Cisco Wireless IP Phone To install or remove the battery, follow these steps. 1. To install the battery, insert the battery catches (as shown in Figure 1-1) in the corresponding slots at the bottom of the Cisco Wireless IP Phone Make sure that the metal contacts on the battery and the phone are facing each other. 2. Press the battery to the body of the phone until it locks into place. 3. To remove the battery, press down on the locking catch, then lift and remove the battery. Cisco Wireless IP Phone 7920 for Cisco CallManager 11

20 Figure 1-1 Installing or Removing the Battery Locking catch Press to release the battery. 2 Battery catches Insert these into the slots near the bottom of the phone at battery installation. 3 Metal contacts Match the contacts on the battery to the contacts on the phone

21 Charging the Phone Battery Getting Started A rechargeable battery powers the Cisco Wireless IP Phone To charge the battery, follow these steps: Procedure 1. Connect the cable from the power supply to the connector in the phone. 2. Connect the power supply to an AC wall outlet as shown in Figure 1-2. If the phone is turned off, the screen displays the message, Battery Charging. When the battery is charged, Battery Full displays. If the phone is turned on, the battery indicator bar blinks and displays the current power level. When the battery is charged, the indicator bar stops blinking and displays Charging Complete. To become fully charged, the standard battery requires about 3.5 hours and the extended battery takes about 4.5 hours. 3. When the battery is fully charged, disconnect the charger from the phone and unplug the power cord from the AC wall outlet. For more information about charging the battery, refer to the Desktop Charger section in the Cisco Wireless IP Phone 7920 Accessory Guide. Cisco Wireless IP Phone 7920 for Cisco CallManager 13

22 Figure 1-2 Charging the Phone Battery 1 2 ABC JKL TUV 4 5 GHI PQRS DEF 6 MNO 9 WXYZ 0 # Tips The phone detects when the battery power level is low and displays the warning message, Battery Low with the warning tone specified in your active user profile. The standard battery provides up to 3.5 hours of talk time or up to 21 hours of standby time. The extended battery provides up to 4.25 hours of talk time or up to 30 hours of standby time

23 CHAPTER 2 Overview of the Cisco Wireless IP Phone 7920 The Cisco Wireless IP Phone 7920 provides the following features: Wireless access to your corporate phone extension and phone services Multiline appearances Up to eight local speed-dial hot keys Caller ID for incoming calls Call-handling features such as forward, transfer, hold, call park, conference, call pickup, and group pickup Configurable softkey for access to your personal phone book or IP phone services. Choice of personal profiles and network profiles Access to web-based services such as weather, stock reports, and a phone directory. Figure 2-1 shows the Cisco Wireless IP Phone 7920, and the table that follows describes the functions of the keys on the phone. Cisco Wireless IP Phone 7920 for Cisco CallManager 15

24 Figure 2-1 Cisco IP Phone 7905 Function keys ABC 4 GHI 5 JKL 3 DEF 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 0 #

25 Overview of the Cisco Wireless IP Phone Left and right softkeys Activates the item in the label above the softkey. 2 Answer/Send key Answers a call or dials a number. 3 Number keys (0-9) Use these to enter 1 numbers and characters. 2 ABC Number keys (2-9) Use these to activate speed-dial hot keys. 4 Asterisk (*) key Toggles between Ring and Vibrate mode. Toggles between upper and lower case. See the Entering and Editing Text section on page Arrow key Moves from one function to another. This guide uses these directional arrows,,, or. 6 Power/End key Turns the phone on or off, silences a ringing call, or ends a connected call. See the Answering and Ending Calls section on page Pound (#) key Toggles between # locking and unlocking the key pad. Allows you to access special characters when you are entering text. Cisco Wireless IP Phone 7920 for Cisco CallManager 17

26 Powering On the Phone To power on the phone, press and hold the (green) key until the phone powers on. The phone goes through the following startup process: 1. The phone connects to a wireless access point and begins authentication. You might need to use a username and password to access the wireless network. See the Setting Passwords section on page After completing authentication, the phone displays the main screen, as shown in Figure 2-2. The phone is in standby mode and is ready to place or receive calls. 3. The signal icon in the upper, right corner shows the strength of the signal between the wireless access point and your phone. Your phone must have an adequate signal before you can place or receive calls. The icon displays six vertical bars for a strong signal. The icon displays fewer than three bars to indicate that the signal is weak. Tip When the phone receives a weak signal, the phone displays this warning message, Weak signal detected and sends a tone or vibration as specified in your active profile. See the Configuring User Profiles section on page 69 for more information

27 Overview of the Cisco Wireless IP Phone 7920 Main Screen and Display Indicators Figure 2-2 shows the indicators that display in the main screen in standby mode. Figure 2-2 Main Screen in Standby Mode 1 Battery icon Shows level of charge in battery 2 Vibration icon Indicates vibration mode 3 Key lock icon Indicates keypad is locked 4 Signal icon Shows degree of signal strength 5 Extension numbers Identify each phone line 6 Right softkey label Displays PhBook or Svcs or during a call, displays a feature softkey 7 Left softkey label Displays Menu or during a call, displays a feature softkey 8 Welcome message Shows modifiable message Cisco Wireless IP Phone 7920 for Cisco CallManager 19

28 Shortcut Keys for Phone Functions The phone keypad provides these shortcuts to frequently used functions. Shortcut Key Function How to Use This Shortcut # 1 Locks or Press and hold the # key. unlocks the The icon displays at the phone top of the Main screen. keypad Press and hold the # key to toggle key lock off. The icon disappears. Toggles between ringing and vibrating mode Accesses voice messaging Press and hold the key. The screen displays Vibration On and the icon displays at the top. To switch back to the ring mode, press and hold the key. The screen displays Vibration Off, and the icon disappears. The default setting is ring mode. Press for a moment, then release the 1 key. The phone connects to your voice messaging system

29 Overview of the Cisco Wireless IP Phone 7920 Shortcut Key Function How to Use This Shortcut 2 ABC Accesses the speaker volume adjustment Activates the speeddial number During a call, press the arrow on the navigation key to access the volume adjustment screen. Increase the volume by pressing or decrease the volume by pressing on the navigation key. Press and hold one of the numeric keys (2 9) for the speed-dial number that you want to use. Related Topics Playing Voice Messages, page 63 Adjusting the Speaker Volume, page 34 Configuring Speed-Dial Hot Keys, page 58 Cisco Wireless IP Phone 7920 for Cisco CallManager 21

30 Using the Phone Menus The phone menus provide access to phone features and settings. When you press Menu, the name of the first menu displays on your phone screen with a set of overlapping tabs for the other phone menus. To access a specific menu, press or until you see the desired menu name, such as Directory. Press Select (by using ). Use or to scroll between the menu options. To choose a menu option, such as Speed Dial in the Directory menu, scroll to Speed Dial and press Select. This table lists phone menu reference information. Menu Directory Messages Call History Profiles Services Section in Phone Guide Using the Phone Book and Speed Dial Features, page 53. Playing Voice Messages, page 63. Viewing and Placing Calls from the Call History Menu, page 64. Using and Changing Profiles, page 67. Using Cisco IP Phone Services, page

31 Overview of the Cisco Wireless IP Phone 7920 Menu Phone Settings Network Config Section in Phone Guide Customizing Phone Settings and Viewing Phone Status, page 79. Viewing the Network Configuration, page 85 Setting Passwords When powering on your phone for the first time, you might need to set your username and password to access the wireless network. Your system administrator can provide this information. Follow these steps to set your username and password. Setting the Username and Password 1. Press Menu, then press until you see the Profiles menu, and press Select. 2. Scroll to Network Profile and press Select. 3. Scroll to the current profile name (with ) and press Select. 4. Scroll to b Configuration and press Select. 5. Scroll to LEAP and press Select. 6. Scroll to Username or Password and press Select. Cisco Wireless IP Phone 7920 for Cisco CallManager 23

32 Note Ask your system administrator for the username format and password information for your system. 7. Press Edit and enter your username or password. For assistance, see the Entering and Editing Text section on page 25. Note You can use up to 32 alphanumeric characters for the LEAP password. 8. To confirm the changes, press OK; then, press Back three times. Scroll to Apply Change and press Select to activate the change. To return to the main screen, press Back

33 Overview of the Cisco Wireless IP Phone 7920 Entering and Editing Text You can enter characters, numbers, and special characters for passwords and phone book entries. When you press a numeric key on the keypad, a text bubble shows all the characters that this key controls. Each press moves to another character option. If you want to... Enter characters Enter numbers Delete the last character Delete the entire string Use uppercase characters Press the numeric key once to enter the first character. Press it twice to enter the second character or press it three times to enter the third character. Press the numeric key four times to enter the number. Press Clear once to delete the last character or number in the string. Press and hold Clear to delete the entire text or number string. Press to switch between uppercase and lowercase characters. or displays on the right corner of the screen to indicate the case. Enter a space Press or to enter a space between characters. Cisco Wireless IP Phone 7920 for Cisco CallManager 25

34 If you want to... Enter special characters and symbols Cancel editing mode Press #. Doing so displays the symbol screen, as shown in Figure 2-3. Use,,, or to select the desired symbol. Press Use to insert the symbol into your text. Press Back as needed to return to the menu option or main screen. Figure 2-3 Symbol Screen

35 Basic Call Handling CHAPTER 3 Basic call-handling tasks such as placing, answering, transferring, and conferencing calls are available to most phone users. Check with your system administrator, if you do not have these features. Placing Calls If you want to... Dial a phone number Delete the last digit entered Enter the phone number by using the numerical keys. Press Clear to delete the last digit. To delete the entire dialed number, press and hold Clear. Place the call After dialing, press (green key) to place your call. Note There is no dial tone. Place the call on a secondary line Before or after dialing the number, press to change to another line and press to make the call. Cisco Wireless IP Phone 7920 for Cisco CallManager 27

36 If you want to... Place a call when another call is active Redial the last dialed number Redial a number from the list of previously placed calls Dial a phone number from your local phone book Speed dial a phone number using a speed-dial hot key Press Hold to hold the active call, then press or to switch to New Call and press it. Dial, redial, or speed dial a number. Press to switch to Redial, then press Redial to make the call. Press to display the list. Scroll to the desired phone number and press to make the call. The previously placed calls list contains 10 records. Press PhBook or Menu > Directory > Phone Book and scroll to the desired entry. Press to dial the number. See the Using the Phone Book section on page 54 for more information. Press and hold 2 ABC (2-9) for the speed-dial number that you want to use. The phone displays and dials the number stored for that hot key. See the Configuring Speed-Dial Hot Keys section on page

37 If you want to... Basic Call Handling Dial from a call log Choose Menu > Call History > Missed Calls, or Received Calls, or Placed Calls. Scroll to the desired entry and choose Dial or. (You might need to edit the number, before placing the call.) Dial from a corporate directory listing Dial from a Personal Address Book (PAB) entry or a Fast Dial code Choose Menu > Directory > Corporate Directory (exact name can vary). Search for a listing by using your keypad to enter letters and press Search. Scroll to the desired entry and choose Dial or. Choose Menu > Services > PAB service or Fast Dial service (exact names might vary). Search for a listing by using your keypad to enter letters and press Submit. To dial from a listing, scroll to the desired listing and press. For help with subscribing to the PAB or Fast Dial service, see the Subscribing to IP Phone Services section on page 77. Cisco Wireless IP Phone 7920 for Cisco CallManager 29

38 If you want to... Receive notification when a busy or ringing extension becomes available Place a call using a billing or tracking code Call the number and press CallBack while listening to the busy tone or ring sound. Hang up. When the extension becomes available, your phone provides an audio and visual alert. (The call back to this number is not automatic; you must place the call.) To view the status of call back notification, press CallBack while the phone is idle. To cancel call back notification, press Cancel. CallBack is a special feature that your system administrator might configure for your phone. Note that CallBack fails if the other party has call forwarding enabled. Dial a number and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions

39 Basic Call Handling If you want to... Make a priority (precedence) call Place a call using your Cisco Extension Mobility profile Enter the MLPP access number (provided by your system administrator) followed by the phone number. For more details, see the Prioritizing Critical Calls section on page 50. Make sure that you are logged in to Extension Mobility (EM). Press Menu > Services > EM Service, then use your keypad to enter login information. If you are sharing a phone, you must log in to EM before you can access certain features or make a call. EM is a special feature that your system administrator assigns to phones and users. Refer to the Customizing Your Cisco IP Phone on the Web: /td/doc/product/voice/c_ipphon/e nglish/ipp7960/usopt.pdf Tips If you make a mistake while entering a phone number, press Clear to erase one or more digits. To redial the last number, you can also press two times. Cisco Wireless IP Phone 7920 for Cisco CallManager 31

40 Answering and Ending Calls If you want to... Answer a call Press and release (green key) to connect to the incoming call. Silence the ring for an incoming call Switch from a connected call to answer a ringing call Answer a call ringing on another phone Retrieve a held call on another phone (such as a phone in an office) Send an incoming call directly to your voice messaging system Press (red key) to silence the ringing. The call continues silently, then forwards to the no answer target, such as voice messaging or another phone. Press Answer or (green key). Doing so answers the new call and automatically puts the first call on hold. See the Placing Calls on Hold section on page 35. Use Call Pickup. See Picking Up a Redirected Call on Your Phone section on page 44. Use Call Park. See Parking and Retrieving Parked Calls section on page 43. Press idivert. The incoming call automatically transfers to your voice message greeting

41 If you want to... Automatically connect to an incoming call after a ring or two Basic Call Handling Ask your system administrator to set up the Auto Answer feature. The call connects to the speaker after ringing once or twice without pressing. End the call Choose EndCall or (red key) to hang up. Muting Calls To turn off the microphone on your phone, you can use the Mute feature. If you want to... Mute the call Cancel the mute During a call, press MuteOn. The label changes to MuteOff. Press MuteOff. The label changes to MuteOn. Cisco Wireless IP Phone 7920 for Cisco CallManager 33

42 Adjusting the Speaker Volume If you want to... Change the volume during a call Change the volume for your calls Adjust the volume Press to adjust the speaker volume for a call on line 1. Press twice to adjust the volume for a call on line 2. Press or until you see Volume and press it to start adjusting the speaker volume. Increase the volume by pressing or decrease the volume by pressing as shown in Figure 3-1. The adjusted volume setting remains until you power off the phone. Figure 3-1 Adjusting the Speaker Volume Tip To maintain the speaker volume adjustment after powering off the phone, see the Change the speaker volume for the active profile section on page

43 Placing Calls on Hold Basic Call Handling You can have only one active call at a time, so you must place calls on hold while you answer another call. If you want to... Place a call on hold Resume a held call Choose between two connected calls Move a shared-line call between your desk phone and your wireless phone During a connected call, press Hold. The label changes to Resume. Press Resume to reconnect to a holding call. Scroll between different calls that are displayed on the screen. See Figure 3-2. From your phone with the active call, press Hold. From your other phone with the shared line, press Resume to connect to the call. Figure 3-2 Choosing Between Two Connected Calls Cisco Wireless IP Phone 7920 for Cisco CallManager 35

44 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring the call Transfer two current calls to each other (direct transfer) Press to switch to Trnsfer, press it, and enter the target phone number. When you hear the call ringing, press Trnsfer again to complete the transfer. Press to switch to Trnsfer, press it, and enter the target phone number. If the recipient accepts the call, press Trnsfer again to complete the transfer. If the recipient refuses the call, press Resume to return to the original call. Scroll to highlight any call on the line and press Select. Repeat for the second call. With one selected call highlighted, press to switch to DirTrfr and press it. The two calls connect to each other and drop you from the call. To remain on the call and create a conference, use Join

45 Making Conference Calls Basic Call Handling Conference calling allows three or more parties to participate simultaneously in a call. Your Cisco IP Phone supports several types of conference calls depending on your configuration. Check with your system administrator to determine what is enabled on your phone. The following conference softkeys might be available on your phone: Confrn Use to establish conferences by calling each participant individually. Conferencing is available on most phones. Join Use to establish a conference among several current calls on a single line. cbarge Use to begin a conference call on a shared line. This optional feature is available only for shared lines. Meet-Me Use to host a conference requiring that participants call an established number at a specific time. Your system administrator must configure this special feature for you. See Starting or Joining a Meet-Me Conference Call section on page 40 for more information. Cisco Wireless IP Phone 7920 for Cisco CallManager 37

46 Starting a Standard Conference Call If you want to... Start a conference call by calling participants Invite current callers to join a standard conference cbarge (add yourself to) a call on a shared line and turn the call into a conference Call the first participant. To add another party to the call, press Confrn (press to find softkey) and enter the next participant s phone number. After the call connects and you have spoken to the participant, press Confrn again to add the party to your conference call. Follow this procedure to add each participant to the conference call. With two calls on a single line, scroll to highlight the inactive call on the line and press Select. From the selected calls, press Join (press to find Join). Note that the active call is selected and added to the conference automatically. Highlight a remote-in-use call on a shared line and press cbarge (press to find cbarge). Other parties on the call will hear a barge tone. See the Using a Shared Line section on page 45 for details

47 Basic Call Handling If you want to... View a list of conference participants Get an updated list of conference participants Remove any conference participant Drop the last participant added to the conference End a standard conference call Highlight an active conference, and press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, scroll to the participant s name and press Remove. You can remove participants only if you started the conference call. During a conference call, press to switch to RmLstC and press the softkey. You can remove participants only if you started the conference call. Choose EndCall or to end the conference call. Tip The system supports from three to sixteen participants in a standard conference call, but the number of parties that you can add is set by your system administrator. Cisco Wireless IP Phone 7920 for Cisco CallManager 39

48 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them. If you want to... Start a Meet-Me conference Join a Meet-Me conference call Leave a Meet-Me conference call Press to switch to MeetMe. Press MeetMe and dial the Meet-Me conference number. See your system administrator for list of valid numbers. Inform participants about the conference number, so they can dial in. However, participants hear busy tone if they call the conference number before you have dialed in. Dial the Meet-Me conference number provided by the Meet-Me conference initiator. You can join the conference only after the initiator has dialed in. Choose EndCall or. The Meet-Me conference continues as long as two or more participants remain

49 Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Tip Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. If you want to... Set up call forwarding on your primary line Press to switch to CFwdAll. Press CFwdAll and enter a target extension or phone number. The screen displays Forwarded to <target number>. Cisco Wireless IP Phone 7920 for Cisco CallManager 41

50 If you want to... Cancel call forwarding on your primary line Set up or cancel call forwarding for any line Press CFwdAll. The Forwarded to <number> message disappears. Log in to your Cisco CallManager IP Phone User Options web page and choose your Cisco 7920 device. Choose Forward all calls... from the menu. You can set up or cancel call forwarding for each line on your phone. Refer to Customizing Your Cisco IP Phone on the Web for more information. Tips You can forward your calls to any telephone number, although your system administrator might restrict the call forwarding feature to numbers within your company. You can cancel call forwarding from your phone, even if you set it on your Cisco CallManager User Options web page. For more information, see the Logging In to the User Options Web Pages section on page 76. You must configure call forwarding for each line on your phone

51 Advanced Call Handling CHAPTER 4 Advanced call-handling tasks require access to special features. Your system administrator might configure these features for your phone depending on your call-handling needs and work environment. Parking and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker s desk or in a conference room). Call Park is a feature that your system administrator must enable for you. If you want to... Store an active call by using Call Park During a call, press to switch to Park and press it. The system stores the call. The phone screen displays the special call park number at which the call is stored. Make a note of the call park number. Cisco Wireless IP Phone 7920 for Cisco CallManager 43

52 If you want to... Retrieve a parked call Enter the call park number from any phone in the Cisco CallManager system to connect to the call. Tip You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit. Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp) or who are in another pickup group (GPickUp)

53 Advanced Call Handling If you want to... Answer a call that is ringing on another extension within your call pickup group Answer a call that is ringing on an extension outside of your group Press to switch to PickUp; then press PickUp and the call will ring on your phone. Press Answer to connect to the call. Press to switch to GPickUp; then press GPickUp and dial the call group pickup code. The call will ring on your phone. Press Answer to connect to the call. Tips Obtain the call group pickup code from your system administrator. When you press PickUp or GPickUp, you connect to the call that has been ringing for the longest time. Using a Shared Line Your system administrator might give you a shared line. Shared-line features do not apply to standard, unshared lines. Typically, a shared line has two main uses: One person applies a shared line to multiple phones For example, your shared line, 23456, applies to your wireless IP phone and to your Cisco Wireless IP Phone 7920 for Cisco CallManager 45

54 office desktop phone. An incoming call to rings on your desk and on your wireless IP phone, and you can use either phone to answer the call. Multiple people share a line For example, you are a manager who shares a line and extension number with your assistant. An incoming call to the extension rings on both of the phones. If you have a shared line, you might see the in-use-remote message on your phone screen indicating that a co-worker is currently using the shared line. You can place and receive calls as usual on a shared line, even when the remote-in-use message displays. Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone model. For example, your Cisco Wireless IP Phone 7920 supports a maximum of two calls on a shared line while your co-worker s Cisco IP Phone 7960 can support four calls on the same line. If there are two calls on the line, the NewCall softkey is unavailable to you but is available to your co-worker

55 Advanced Call Handling Sharing Call Information and Barging Your phone screen displays information about calls that your co-worker places and receives on the shared line. This information might include caller ID and call duration. Also, when you are using a shared line, information about your call is displayed on the co-worker s phone screen. When call information is visible on the phone screen, you and co-workers can add yourselves to calls on the shared line by using the barging features. Barge Allows you to join a shared-line call with an IP phone model that has the built-in bridge enabled. You cannot use Barge to enter a shared-line call with another Cisco Wireless IP Phone cbarge Allows you to join a shared-line call with any IP phone model and convert the call to a conference. Privacy If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Also Privacy prevents co-workers from barging your calls. See the Preventing Others from Viewing or Joining a Shared-Line Call section on page 49. If you want to... See if a co-worker has an active call on the shared line Look at the phone screen to see if In Use Remote appears on the status line and the calling party ID appears next to the line number. Cisco Wireless IP Phone 7920 for Cisco CallManager 47

56 If you want to... Add yourself to call on a shared line by using Barge Add yourself to a call on a shared line by using cbarge Move a shared-line call to another phone with the shared line Select an in-use-remote call on your screen and press Barge. The shared-line user hears a tone and To Barge displays on the screen. You can only join a call that a Cisco IP Phone (with Barge enabled) initiates. Select an in-use-remote call on your screen and press cbarge. Other parties hear a tone and brief audio interruption, and call information changes on the phone screen. cbarge converts the call into a conference so you can add new participants to the conference call. See the Making Conference Calls section on page 37 for more information. When you hang up, the call remains as a conference call provided at least three participants stay on the line. Press Hold. On another phone with the shared line, press Resume

57 Advanced Call Handling Tips Barge and cbarge softkeys are not available for private calls. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Preventing Others from Viewing or Joining a Shared-Line Call If you have a shared line, you can enable the Privacy feature to prevent others who share this line from viewing or joining your calls on this line. If you want to... Prevent others from viewing or joining your shared-line calls Allow others to view or join your calls on a shared line Press Private. When Privacy is enabled, the privacy-on icon displays next to your phone number on the phone screen. Press Private. When Privacy is disabled, the privacy-off icon displays next to your phone number on the phone screen. Tips If you have Privacy enabled on a shared line and make a call, in use remote does not display on other phones that share the line; there is no indication when the line is in use. Cisco Wireless IP Phone 7920 for Cisco CallManager 49

58 If all other phones that share the same line have Privacy enabled, you can still make new calls using the shared line. However, you cannot join any in-progress calls using the shared line. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Identify a suspicious call Press MCID. If the MCID request is successful, you will hear a special tone and see the message, MCID successful on your phone. The call remains active until you end the call. Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you require specialized

59 Advanced Call Handling call-handling capability, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you want to... Choose a priority (precedence) level for an outgoing call Make a priority (precedence) call Receive a priority (precedence) call Contact your system administrator for a list of corresponding precedence numbers for calls (ranging from low to highest). Enter the MLPP access number (which is provided by your system administrator) followed by the phone number. Hear the special call waiting tone and note the special icon displayed for the incoming call. Cisco Wireless IP Phone 7920 for Cisco CallManager 51