1 st 7 th 2 nd. Our business: to protect your family as well as your private and professional property

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1 Pacifica Our business: to protect your family as well as your private and professional property PACIFICA IS THE general INSURANCE SUBSIDIARY OF CRÉDIT AGRICOLE ASSURANCES and its ambition is to contribute to making the Crédit Agricole Group stand out among its competitors in its customer relations. This is the result of action taken in: Product innovation, with the take-off in 2013 of our new home insurance policy and the launch of a more flexible comprehensive professional insurance solution; The innovation process, with our all-online services contributing to Crédit Agricole Group s multi-channel distribution ambitions. The national roll-out of in-kind compensation continued; The quality of claims handling, a precious asset for 1 million clients in 2013, a year in which natural events hit particularly hard. The Customer Promoter Score among clients making claims exceeded +37% and 94% of them stated that they were satisfied or very satisfied with handling of their claim. These clients are therefore likely to recommend the Group as a whole. OUR RANKINGS (end 2013) 1 st 7 th 2 nd in personal accident cover IN General insurance in farming insurance

2 our governance Raphaël Appert Chairman of Pacifica Thierry Langreney Chief Executive Officer of Pacifica board of directors 31 st March 2014 Management committee 31 st March 2014 Raphaël Appert Chairman, CEO of the Crédit Agricole Centre-Est Regional Bank, Jérôme Grivet Deputy Chairman, CEO of Crédit Agricole Assurances and Predica Xavier Musca Deputy CEO of Crédit Agricole S.A., in charge of International Retail Banking, Asset Management and Insurance Jack Bouin CEO of the Crédit Agricole Aquitaine Regional Bank Laure Lesme-Berthomieux Head of Management Control at Crédit Agricole S.A. Pierre Derajinski, Chairman of Credit Agricole Assurances and Predica, CEO of the Crédit Agricole Loire Haute-Loire Regional Bank Jean-Jacques Duchamp Deputy CEO of Crédit Agricole Assurances Olivier Gavalda Head of the Regional Banks division François Imbault Chairman of the Crédit Agricole Ile de France Regional Bank Nicole Gourmelon, CEO of the Crédit Agricole Normandie Regional Bank Elisabeth Eychenne, Chairman of Caagis, CEO of the Crédit Agricole Franche- Comté Regional Bank Yves Nanquette Chairman of Caci, CEO of LCL, LCL representative Bernard Pacory Chairman of the Crédit Agricole Nord de France Regional Bank Non-voting board members Bertrand Corbeau CEO of Fédération Nationale du Crédit Agricole Julien Fontaine Head of Group Strategy at Crédit Agricole S.A. Thierry Langreney 1 CEO Patrick Degiovanni 2 Deputy CEO for Specialized Markets and Compensation Guillaume Oreckin 3 Deputy CEO for the Retail Market and Operatiions Yannick Appert-Raullin 4 Head of Credit and Actuarial Affairs Thierry Cornille 5 Head of Sales and Business Development Jérôme Di Pace 6 Chief Financial Officer Lionel Féraud 7 Head of the Retail Market Jean-Michel Geeraert 8 Head of the Professional Market Noël Léger 9 Corporate Secretary and Head of Risk Management and Permanent Control Cécile Lassus-Carrois 10 Director of Human Resources Olivier Néel 11 Director of Viavita Olivier Rattez 12 Head of Claims Jean-Paul Schwartz 13 Head of Partnerships Brigitte Thomas 14 Head of Organization, Information Systems and Processes

3 OUR OFFERINGS BUILD UP savings, prepare for retirement life insurance/savings/pensions health/personal risk INSURANCE TOP-UP HEALTH cost reimbursements Personal accident insurance, personal services protect your family individual and collective top-up health cover, cover your property, protect your purchases general insurance INSURANCE OF PROPERTY AND THE FAMILY PROPERTY INSURANCE Motor, home, motorcycle or boat insurance... to address any unforeseen events, such as fire, theft or bad weather. TOP-UP HEALTH COVER Cover your healthcare costs, plus a choice of formats covering the costs of acupuncture, osteopathy, etiopathy, chiropractics, nutrition (alternative therapies). PERSONAL ACCIDENT COVER Provide effective, reliable protection for you and your family. LEGAL PROTECTION Manage personal or professional disputes with support at each stage in the proceedings. BANKING SERVICE INSURANCE Insure yourself against risks of loss or theft of your means of payment and against their fraudulent use. PERSONAL SERVICES (WITH VIAVITA, A PACIFICA SUBSIDIARY). Simplify day-to-day life and benefit from tax incentives. INSURANCE FOR AGRICULTURAL- SECTOR PROFESSIONALS AND FARMERS INSURANCE FOR PROPERTY AND AGRICULTURAL AND PROFESSIONAL LIABILITY Benefit from guarantees and options to meet all professional requirements, tailored to your specific status and activity. ENTREPRENEUR HEALTH AND ACCIDENT INSURANCE. COLLECTIVE HEALTH INSURANCE FOR EMPLOYEES OF THE SELF-EMPLOYED AND VERY SMALL COMPANIES.

4 our activity our values Pacifica shares the values of Crédit Agricole Assurances and of the Crédit Agricole Group as a whole and is supporting its development above all by innovating in its products and services and establishing a relationship of trust with its stakeholders. our mission To protect the customers of Crédit Agricole Group from the hardships of life and accompany them day in, day out. FIGURES (end 2013) 2.6 billion revenue 9.6 million policies our ambition To make the Crédit Agricole Group the favourite insurer of its customers for the long term. our assets 1,002,000 claims handled Close relations with our bank partners, providing exceptional growth potential. A corporate culture focused on customer satisfaction A high-performance, customised industrial model Highly committed staff 37% * CPS - Customer Promoter Score *(private individuals network of the Regional Banks) Annual revenue trend (premiums in million) HEADCOUNT trend 2,700 2,200 1,700 Premiums in million Merger with AFCALIA (LCL banking service insurance) 1,521 1,734 1,885 2,128 2,483 2,330 MRA acquisition 2,638 9 million policies 1 million claims handled 1,500 1, * Not including Viavita (33) and Viaren (25) employees 1, ,460 TOTAL* 1,070 Claims Management Unit 1, Farming insurance 1,048 1, A total of 3 million claims recorded million policies (motor, home, health insurances and legal protection). Personnal accident insurance launch AFIARD-LCL general insurance Headquarters

5 New business and portfolio trend In thousands of policies In thousands of policies 2,000 1,710 1,649 10,000 8,360 9,566 1,500 1,260 8,000 6,000 5,350 1, ,000 2,650 2, New business Portfolio IN 2013, OUR BUSINESS ENVIRONMENT WAS MARKED BY: A fall in automobile sales and real-estate transactions; Implementation of major migration operations to the NICE information system in the Regional Banks; General roll-out of industrialised customer relations programmes in the Crédit Agricole Regional Banks and LCL. Despite this context, our sales activity generated a net increase of 259,000 policies. Our portfolio therefore grew by 3%, three times faster than the market as a whole. Our turnover increased by 6.2%, almost three times the growth rate of the French market. After a rise of 20% between 2010 and 2012, commission increased by 6.2% in OUR STRATEGY FOR 2014 RETAIL MARKET PROFESSIONAL MARKET AS PART OF THE MEDIUM-TERM PLAN OF THE CRÉDIT AGRICOLE GROUP, our objective is to increase the proportion of general insurance policyholders to 40% of the customers of the Regional Banks. LCL has also decided to invest heavily to increase its penetration rate. To achieve these objectives, Pacifica has launched two major projects: APC 40 and New Sesame. THE APC 40 PROJECT (40% of bank customers with at least one policy, 40% of these customers with more than one policy, for 40 partner banks), has the following priorities: Refocus our efforts on our core range; A strong emphasis on multi-equipment of our clients Intensify customer relations using a multi-channel approach A special effort to develop our sales with LCL, with whom we have significant room for progress. New Sesame, the future insurance workstation for bank counsellors, has moved into the active design phase. A complete diagnosis has been conducted and the target has been defined, for rollout at the end of IN LINE WITH THE GROUP S EFFORT TO DEVELOP ITS PROFESSIONAL MARKET, Pacifica is setting up its Pros 2020 project with the launch of group insurance for professionals in mid Our objective is to improve our position in individual health cover and to take a significant share of the new market created by the obligation to provide group insurance for employees. Our individual and group health cover solutions will be consistent with each other in order to create the best possible synergy between the two markets. AGRICULTURAL MARKET WE ARE CONTINUING OUR RESEARCH AND DEVELOPMENT EFFORTS in crop insurance. The pilot scheme in fodder insurance is being continued in Our comprehensive agricultural insurance product is being restructured for a launch in June Our offering will be more modular and based on a production sector approach with innovative cover and a systematic focus on prevention.

6 our presence 1,518 employees (Pacifica, Sirca, Viavita, Viaren) of whom 1,070 working in 16 claims management units and 1 crop management unit. 156 permanent employees recruited in new recruits in work-linked training Rennes Le Mans Bordeaux Poitiers Pau Rouen Orléans Arras Paris Clermont-Ferrand Montpellier Lyon Non-life claims management units Legal protection claims management units Crop management unit Viavita and Viaren Metz Strasbourg Aix-en-Provence OUR PARTNER BANKS 39 Crédit Agricole Regional Banks: A network of 7,013 branches in France 500 insurers dedicated to the professional and agriculural markets Decentralised middle and back-office teams LCL : a network of 2,081 branches in France OUR CUSTOMERS (4.1 million) Breakdown (end 2013) 6% Farmers and professionals 94% Private individuals (motor, homeowner, personal risk and other cover). LEGAL STATUS AND HEADQUARTERS 8, boulevard de Vaugirard Paris Cedex 15 French Société Anonyme with capital of 249,194,475 CAA communications and CSR division 2014 Photos: CAPA Pictures - A. Meyssonnier, Alain Goulard, Crédit Agricole Assurances group in figures (at 31 December 2013) 26.4 BILLION in premium income 235 BILLION of assets under managment 3,500 employees find out more