DOCVELOCITY CLIENT USER MANUAL
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1 1 DOCVELOCITY CLIENT USER MANUAL HFA DIVISION
2 2 Table of Contents TABLE OF CONTENTS... 2 INTRODUCTION... 2 ACCESS ADMINISTRATION... 3 COLLATERAL PACKAGES... 3 CHECKS... 3 ACCESSING AND LOGGING IN... 4 GENERAL NAVIGATION... 5 FILE SUBMISSION... 6 VIEWING DEFICIENCY NOTICES... 8 RESPONDING TO DEFICIENCY NOTICES Loans Underwritten by US Bank U.S. BANK HOME MORTGAGE CONTACTS Introduction U.S. Bank Home Mortgage is moving toward replacing paper-based mortgage loans with imagebased digital mortgage loan folders. This client manual provides guidance on the DocVelocity imaging system. The DocVelocity Imaging System is a cloud-based centralized repository where PDF/TIFF images are stored, indexed, viewed, annotated, and shared.
3 3 Access Administration System Access U.S. Bank Home Mortgage utilizes a single sign on for each lender in DocVelocity. Each employee of a lender will login and submit loans via the same lender credentials. To add access to DocVelocity, please contact: Scott Dummann, Project Manager OR Ben Babcock, Manager TPLO Systems/Reporting [email protected] [email protected] As this system employs notifications and alerts, USBHM will request an address for alerts on files to be sent. USBHM suggests all lenders create a shared inbox, if possible, that will allow for multiple users to access the based alerts. Systems access will be allowed 5 to 7 days after request. Password Information Passwords are set to expire after 90 days. Five days prior to the expiration date, you will be prompted to create a new password, which must meet the following rules: 8 characters or more Maximum length - 20 characters 1 Upper case letter 1 Lower case letter 1 Numeric NO special characters Inactivity After 90 days of inactivity, your user account will be locked. You will need to contact one of our Doc Velocity Support Team at the contact information listed at the end of this document. NOTE: If you have forgotten your password, please do not click the Forgot password? link. Instead please have someone contact one of our Doc Velocity Support Team at the contact information listed at the end of this document. Collateral Packages For loans submitted through DocVelocity, please forward the original collateral packages and all necessary original bond documents to: US Bank Home Mortgage HFA Division Note Vault 1550 American Blvd E, Suite 440 Bloomington, MN 55425
4 Checks For any cure payments from lenders for loans submitted through DocVelocity, please send payment to: U.S. Bank Home Mortgage Attn: Payment Processing Rockside Rd. P.O. Box Bedford, Ohio Accessing and Logging In DocVelocity is a web based system accessed at This link is provided by when the single sign on account is granted access to DocVelocity. USBHM encourages all DocVelocity users to ensure that web browsers used are fully up to date. To login to DocVelocity, access the login page at 4 Enter your User ID and Password and click Secure Sign In. If this is your first time logging into DocVelocity, you will be prompted to create a new password that conforms to the requirements listed in User Administration.
5 5 General Navigation After logging in, the first screen is the DocVelocity Folders screen. There will be four main screens available for access in DocVelocity: Folders, My Threads, Inboxes and My Alerts. The primary functions in DocVelocity for lenders are located in My Threads and Inboxes.
6 6 File Submission To submit a file for purchase in DocVelocity: Select the Inboxes icon on the main navigation page. On the Inboxes page, click the Submit to Inboxes tab. There will be multiple inboxes listed; however utilizing the Filter List function you can filter the list down and select the Housing Finance Agency Inbox. Select New Submission
7 7 File Submission Cont d. Complete the Subject line in the following format: Borrower Name Property House Number and Street Closed Loan Package Add a Message if desired. This is not required. Add attachments by clicking Browse. DocVelocity only accepts documents in.pdf or.tiff format. File size limit is 100MB per file. If loan docs exceed 100MB, split the loan into multiple files and attach all of them. Note: Please do not deselect Use Automated Document Recognition When all documents are attached, click Submit. The system will acknowledge your submission with a prompt. Barney Rubble 303 Cobblestone Way Bedrock, MN Closed Loan Pkg From Bedrock Branch
8 8
9 9 Threads DocVelocity utilizes a thread system for confidential and secure communication with our HFA lending partners. The thread will generate s to notify the lender that a loan has been accepted by U.S. Bank HFA Division and to invite our HFA lenders to view a delivered deficiency notice. When a file has been accepted for review, U.S. Bank will open a thread to facilitate secure communication. Additionally there will be a comment under the message section confirming that the file has been received. No response is required for this message. Here s an example of the that you will receive:
10 10 Threads Cont d. When file review has been completed, U.S. Bank will deliver a deficiency notice via the thread. Delivering the notice will trigger an to be sent to inviting you to view the notice within our secure thread. Here s an example of the that you will receive:
11 11 Viewing Deficiency Notices Upon completion of the file review, USBHM may need to contact you to request addition loan documents for the purchase of the loan. In DocVelocity, these notices will be delivered immediately and individually per loan. As mentioned previously, when the file is received USBHM will open a thread, which is a secure line of communication tied to each loan file. In this there will be a link to view the thread; it s preferable to wait for the second you will receive. The second will be a notification that the U.S. Bank Employee has delivered a document though the thread. Please click and you will be prompted to login to DocVelocity to view the item. After you ve logged into DocVelocity to view the thread, you can click the document and select Open to view the submission.
12 Responding to Deficiency Notices After you ve chosen the correct document to rectify a deficiency notice, you deliver the documents to us through the Thread. (Please do not send through Inboxes as with a Closed Loan Package.) Thread Method To submit documents through the Threads: Log into DocVelocity and click on My Threads 12 Select the thread for the desired loan. Either double-click the thread name or single-click to highlight the thread and click Open in the lower left. There should only be one thread per loan. The 20 most recently used threads will be displayed. If the desired thread is not listed, you can search for it by typing H in the Filter List field and hit enter. This should display all HFA Threads to which your account has been invited. If thread is not listed you can also Search My Threads using the borrower s last name or by US Bank Loan Number in the Filter List. US Bank Loan Number must start: #990 _.
13 13 Responding to Deficiency Notices Cont d. When the Thread has opened, click New Submission. The subject can be selected from a dropdown menu and in the case of exceptions or deficiencies the subject should be Exception/Deficiency Request. An optional message may be added in the Message field, if desired. Attach all relevant documents and click Send. Reminder: DocVelocity only accepts.pdf and.tiff files.
14 14 Loans Underwritten By U.S. Bank Underwriting File Submission Follow the same procedures for submission of an Underwriting Package as you do for a Closed Loan Package as outlined on Pages 6 8. IMPORTANT: The Subject Line should follow the same format, but indicate it is an Underwriting Package. This may be abbreviated UW. Barney Rubble 303 Cobblestone Way Bedrock, MN - Underwriting Pkg. (UW)
15 15 Thread Creation Once the Underwriting Package has been submitted an alert will be sent to the shared box indicating a Thread has been created, and US Bank has received the Underwriting Package. Underwriting US Bank underwrites the loan and works with your processor toward loan approval. The underwriter has the ability to send a communications to you via the Thread created for the loan. The underwriter selects one of the following as applicable in the Subject Line. Underwriting Approval with Conditions Revised Underwriting Approval Final Underwriting Approval Underwriting Denial
16 16 Lender Response to Underwriting Request When responding to Underwriting communications always use the Thread created for the loan. The Subject Line should be Request for Documents for all responses directed to underwriting.
17 17 Use the Thread to forward all documents to Underwriting. A history of the approval process is maintained in the Thread as well as all documents and messages that we communicate with each other. NOTE: After the loan is approved and the loan closes forward ONLY the Closed Loan Package. We already have the underwriting package in doc Velocity. Deliver the Closed Loan Package via INBOXES so that our receiving team can ensure all documents are classified correctly and accounted for.
18 18 U.S. Bank Home Mortgage Contacts For questions specific to DocVelocity access, operation, and administration, please contact: General Inquiries Additional Contacts Scott Dummann Elaine Eaton Ben Babcock is the preferred channel of contact for DocVelocity Support. For all other HFA Division needs, please contact previously determined resources. (See next page.)
19 For questions regarding the processing of your loan determine the series of the loan and the appropriate Communications Shared . For questions on loan deficiencies contact Deficiency Representative whose contact information is on the Deficiency/Exception Notice. 19 US Bank - EAST US Bank - WEST AC10* Allegheny County (PA) PA AK1 Alaska Housing Finance AK AG1 City of Atlanta GA ARF Arkansas DFA AR AU1 City of Aurora/Illinois Assist IL AZZ Arizona HFA AZ BV7* Brevard County (FL) FL BAF East Baton Rouge LA BW7* Broward County (FL) FL CA3 California HFA CA CI1 Port Authority of Cincinnatti OH CC1* Cleveland County (OK) OK CL7* Clay County (FL) FL CR20 California Housing Fund CA CT3 Connecticut HFA CT CW1 Cheyenne Housing Authority WY DA13 Miami-Dadae County (FL) FL DG1 Dekalb County (GA) GA DC1 District of Columbia DC DN1 City/County of Denver (CO) CO DE11 Delaware SHA DE EL1 El Paso County (CO) CO DK7 Dakota County (MN) MN HW1 Hawaii HFDC HI ES2 Escambia County (FL) FL KSC Sedgwick/Shawnee County (KS) KS FLZ_ Florida Housing Finance Corp. FL MN19* Minnesapolis/St. Paul HFB MN HI8 Hillsborough County (FL) FL NE1/NE2 Nebraska Investment FA NE IL1/IL2/IL3 Illinois HDA IL NF1 National Homebuyer Fund Multipl e States INJ/INK Indiana HCDA IN NL3 Finance Authority of New Orleans LA JA2* Jacksonville HF FL NO6 Nortex HFC TX LE2/LE3 Lee County (FL) FL NR5/NR6 Nevada Rural NV MA4 Manatee County (FL) FL NV2/NV3 Nevada Housing Division NV MD5/MD6 Maryland CDA MD OC3 Oklahoma County (OK) OK MG1 Montgomery HOC MD OKZ_ Oklahoma State OK MHA/MHBMHC/MHD Minnesota HFA MN PM1 IDA of Phoenix/Maricopa AZ MI1 Michigan State HAD MI PT2 IDA of Pima/Tucson AZ OHC Ohio HFA OH RE2/RE3 Rural Enterprises of Oklahoma OK ORP/ORQ Orange County (FL) FL SC3 Southern California HFA CA PB9* Palm Beach (FL) FL SD1 South Dakota Housing SD PIX Pinellas County (FL) FL SE5 Southeast HFC TX PP4* URA of Pittsburgh PA SP1 South Plains TX SCA1 South Carolina HFDA SC TR8 Travis County (TX) TX VT6/VT7/VT8 Vermont HFA VT TS3 TSAHC TX TU1/TU2 Tulsa County (OK) OK TX2/TX3/TX4 Texase DHCA TX
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