Nuno Ribas. Country Manager - Alcatel-Lucent Enterprise June 2015

Transcription

1 Nuno Ribas Country Manager - Alcatel-Lucent Enterprise June

2 OUR COMPANY 1. At-a-glance 830,000+ customers resellers employees HQ Company HQ in Colombes (near Paris), France North America HQ in Calabasas, California, USA Visionary President: Michel Leader Emelianoff >100 Worldwide presence: More than 100 countries 15 % R&D approx. 15% of budget Recent breakthroughs: New Smart Desk Phones Near Field Comms Call Shift Intelligent Fabric Unified Access Network Analytics Thought leadership and market recognition: 2

3 ENTERPRISE MARKET TRENDS 1. Mobility is table stakes 49 % of employees believe mobile devices will become their primary work computing devices in the next 5 years 4. UC&C is rapidly moving to the cloud 48% of IT planners anticipate they will acquire unified communication functionality via a cloud-based approach by BYOD is a reality 70 % of mobile workers are allowed to use their personal mobile devices for work BYOD 5. Services now 50 produce more revenue than products of the largest tech companies have sold more services than products in Ubiquitous connectivity is the first goal 1.3 by 2015, the world s mobile worker population will reach 1.3 billion 37.2% of the total workforce 6. But enterprise networks aren t ready 80% of enterprise networks are at their breaking point with the increase in multi-media heavy traffic, ubiquitous connectivity and variety of devices that define the mobile network Conversations and collaboration in context are the ultimate goal 3

4 WHICH LEADS TO NEW BUSINESS CHALLENGES From dial tone to anytime, anywhere conversations From fixed to mobile From office hours to always on New Uses Growth New Technologies From proprietary to industry standards (IP/SIP) From desktop to cloud From company provided to BYOD From wired to wireless From manual to automation New Business Models From CAPEX/OPEX to as-a-service models From technology deployment to business outcomes From generic to tailored offers 4

5 OUR VISION TO ADDRESS THESE CHALLENGES Personalized Connected Experience Innovation For Business Growth Open Collaboration For Shared Success Tangible Business Outcomes 5

6 OUR MISSION With our partners, we co-create the personalized connected experience that delivers tangible outcomes for our customers and their end-users. 6

7 FOCUSING ON BUSINESS OUTCOME USING TECHNOLOGY TO ACHIEVE BUSINESS RESULTS Heitor Faroni, Marcos Silva June 2015

8 AGENDA 1. The Mobile Mind Shift 2. Challenges Companies Face Today Reshape the Workplace IT Agility Leveraging the Cloud 3. Conclusion 8

9 THE MOBILE MIND SHIFT In 2015, marketing leaders who have embraced the mobile mind shift will accelerate spending to create an insurmountable gap between themselves the industry leaders and the laggards who view mobile as just another channel. Forrester Research

10 SUA EMPRESA POSSUI E SUPORTA APLICAÇÕES(APPS) PARA DISPOSITIVOS MÓVEIS? 1. SIM 2. NÃO 3. NAO SEI 10

11 THE MOBILE MIND SHIFT 1.4B Smartphones to be shipped in 2015 Dozens of Times a Day We Use our Smartphones whatever the question is, the answer is on the phone 60% of Adults expect your company to have a mobile-friendly site +1M Apps in the Apple app store 40% of Adults expected your company to have an app Private and professional lives are blurring. THE MOBILE MIND SHIFT IS THE EXPECTATION THAT I CAN GET WHAT I WANT, 11 IN CONTEXT, IN MY MOMENTS OF NEED

12 Three Challenges Companies Face Today RESHAPE THE WORKPLACE ANY PLACE, ANY MEDIA, ANY DEVICE IT AGILITY LEVERAGING THE CLOUD

13 Any Place Any Media Any Device 1 RESHAPE THE WORKPLACE

14 MEET THE TEAM ALAN Sales Director Smartphone is his lifeline CHIARA Marketing Manager 80% on-the-move Collaborates extensively Travels 20% of her time Works from home 1 day/week BARBARA Product Designer Collaborates extensively inside and outside of the company 80% at her desk 20% in a Lab

15 VOCÊ ACHA QUE OS EMPREGADOS DE SUA EMPRESA UTILIZAM FERRAMENTAS DE COMUNICAÇÃO INTUITIVAS E EFICIENTES QUE PODEM SER ACESSADAS DE QUALQUER DISPOSITIVO MÓVEL? 1. SIM 2. NÃO 3. NÃO SEI 15

16 OPENTOUCH IMPROVES ALAN BUSINESS INTERACTIONS THROUGH SMARTPHONE & TABLET Quality Interactions Timely Response To Business UNIFIED PERSONAL ROUTING / HISTORY / SHIFT OFFICE PICKUP / SCREENING One Tap To Join One Tap To Get Voic s Instant Messaging On-the-phone Presence Screen sharing (tablets) Video conferencing (ipad) Leverage In-building WLAN With VoIP Route/Shift To Device With Best Voice Quality All Important Calls Get An Answer 16

17 OPENTOUCH IMPROVES CHIARA ENGAGEMENT IN THE NEW WORKPLACE Fast Search, Fast Dial, Fast Response To Keep In Touch For A Faster Business Response Hear Better Speak Lower 10M Move Across The Office Always Within Reach 17

18 OPENTOUCH IMPROVES BARABARA CO-WORKING SESSIONS WITH VISUAL INFORMATION Open To All Video Needs Easy Visual Collaboration With Guests More Frequent Interactions via IM, web collaboration Intuitive To Use Unified Experience 18

19 OPENTOUCH IMPROVES CRITICAL BUSINESS RESPONSE EFFICIENCY Groupware, Team Working, UM Desktop And Web RTC Capabilities Entry License-less Client Supervision Available In UC Context Manager/Assistant, Visual Voic Desktop new flavor 19

20 QUAIS DOS CANAIS ABAIXO FAZEM PARTE DO PROCESSO DE RELACIONAMENTO COM SEU CLIENTE? 1. SOMENTE VOZ (0800, 0300, OUTRO) CHAT 4. REDES SOCIAIS 5. VIDEO 6. TODAS AS OPÇÕES ACIMA 20

21 30% OF SOCIAL MEDIA USERS PREFER OF SOCIAL MEDIA USERS PREFER USING SOCIAL CHANNEL OVER PHONE CUSTOMER SERVICE 5 times 91% 5ATTRACTING NEW CUSTOMERS OF UNHAPPY CUSTOMERS WILL WILL COST YOUR COMPANY 5 TIMES SIMPLY LEAVE AND NEVER COME MORE THAN KEEPING AN EXISTING BACK CUSTOMER 21

22 OPENTOUCH Customer Services IMPROVES ALAN OMNICHANNEL INTERACTIONS WITH HIS CUSTOMERS VISUAL MANAGEMENT NATIVE CONNECTORS & APIs (CRMs, WFM, RECORDERS) ADVANCED SELF-SERVICE CUSTOMIZABLE AGENT PANEL Routing Service Routing Service BUSINESS OERIENTED REAL TIME STATISTICS & HISTORICAL REPORT TEAMS MANAGEMENT SW & MODULAR SOLUTION 22 SOFTPHONE or DESKPHONE (PBX OXE or 3 rd PTY) MULTIMEDIA ENVIRONMENT INCLUDING COLLABORATION

23 BUILDING THE PROPER INFRASTRUCTURE FOUNDATION TO ENABLE MOBILITY AND RESHAPE THE WORKPLACE 3G/4G WiFi Ethernet Quality connectivity anywhere with any media and any device 23

24 COMO É A COBERTURA WIFI NA SUA EMPRESA? 1. NÃO TEMOS WIFI 2. BAIXA VELOCIDADE E APENAS EM ALGUNS PONTOS 3. EM GRANDE PARTE DA EMPRESA (+50% DA ÁREA), PORÉM COM BAIXA VELOCIDADE 4. EXCELENTE: RÁPIDA E COM COBERTURA DE QUASE100% DA EMPRESA 24

25 ENTERPRISE MOBILITY STARTS WITH WIFI TECHNOLOGY CHOICES 30,000,000 WLAN ACCESS POINTS UNITS Advantages of ac* Three times faster throughput Lower latency 30% better battery life Better for high density areas AP s at the same price * ac Wave 1 compared to n 25,000,000 20,000,000 15,000,000 10,000,000 5,000, % 35% 2% 65% 81% 88% 90% 78% 64% 35% 8% 19% 4% 12% ac.11n.11a/b/g IEEE AC DELIVERS WIRELESS GIGABIT BANDWIDTH 25 AND IS ABLE TO COPE WITH TODAY S MASSIVE BANDWIDTH REQUIREMENTS

26 UNIFIED ACCESS SAME NETWORK SERVICES AVAILABLE FOR WIRED AND WIRELESS High-Quality User Experience Simplified Operations Unified Access Network Services LAN & WLAN Unified Management 26

27 THE NEXT GENERATION WORKPLACE IS MOBILITY CENTRIC 40+ apps per user 3+ devices per user Connectivity everywhere (WLAN/LAN) 27

28 2 IT AGILITY

29 MEET DAVID DAVID IT Director Pressured By CFO To Contain Costs Needs To Leverage 10 Years Of IPT Has To Integrate Multiple Vendors Must deliver a strategy that covers cloud

30 OPENTOUCH IMPROVES UC INTEGRATION IN GLOBAL IT ECOSYSTEM Extended Desktop Collaboration Integration & Interoperability Control Deskphone Critical Communications From Lync Call, IM And Schedule Conferences From Desktop Suites Enable Inter-domain Collaboration More Video Integration 30

31 BUSINESS AGILITY THE REQUIRED SHIFT IN IT 31

32 QUAL É O TEMPO MÉDIO QUE O GRUPO DE TI LEVA PARA DISPONIBILIZAR NOVOS SERVICOS EM SUA EMPRESA? 1. MENOS DE 1 MÊS 2. ENTRE 1 E 3 MESES 3. ENTRE 3 E 6 MESES 4. MAIS DE 6 MESES 5. NÃO SEI 32

33 Networking The current state of network operations leads to missed business opportunities 4months IS THE AVERAGE TIME FOR ENTERPRISES TO PROVISION NEW SERVICES 90% OF IT PROJECTS ARE OF IT PROJECTS ARE DELIVERED LATE OR CANCELLED 83% OF A COMPANY S NETWORK BUDGET IS USED TO KEEP THE LIGHTS ON Storage Computing

34 THE NEED FOR A MODERN NETWORK BETTER APPLICATION SERVICES INCREASE NETWORK INTEGRATION REDUCE NETWORK OPERATIONS COMPLEXITY LESS NETWORK OPERATIONS DELAYS The Modern Network: a value 34 to Agile Businesses

35 INTELLIGENT FABRIC PROVIDING NETWORK AGILITY Self configuring OmniVista 2500 Self Attachment Dynamic VM detection and service creation Simplified moves, adds and changes Self Healing Existing LAN Cisco, HP, OSPF, VRRP, STP, LACP, OSPF VNP VNP VNP VNP 6900 VNP VNP VNP VNP 6900 SDN Inside LAG LAG Server Server Comprehensive monitoring, visibility and control 6860 LAG 6860 LAG EASY DESIGN, FASTER DEPLOYMENT, EASIER 35 SUPPORT, BETTER INTEGRATION

36 The advancements found in ifab are the type that define the future of IT. We re excited for Interop attendees to be able to see firsthand the benefits of this technology. -Jennifer Jessup, Interop General Manger

37 QUE TIPO DE INFORMAÇÃO É MAIS IMPORTANTE OBTER? 1. USUÁRIOS CONECTADOS E O SEU CONSUMO 2. DISPOSITIVOS CONECTADOS E O SEU CONSUMO 3. APLICAÇÕES UTILIZADAS E O SEU CONSUMO 4. CONSUMO DE LARGURA DE BANDA POR PORTA 37

38 EMPOWERING BUSINESS DECISIONS NETWORK ANALYTICS PROVIDES INSIGHT INTO WHAT USERS, DEVICES AND APPLICATIONS ARE ON THE NETWORK AND INTELLIGENCE ON HOW THE NETWORK BEHAVES. Gartner estimates that more than half of net new purchasing is data-discovery-driven. This applies to more than networking but is very true for networking. If you can see where your problems areas are, then you can address them. Magic Quadrant for Business Intelligence and Analytics Platforms, Feb 23, 2015 Dashboard Network KPIs Network Utilization Application Visibility Predictive Analytics Report Generation

39 NETWORK ANALYTICS EMPOWERING BUSINESS DECISIONS Dashboard Top N Reports App Visibility Predictive Analysis Change QoS Reduce Ports Increase Bandwidth Network Policies Business Decision Business Initiatives Drop Applications THE RIGHT INFORMATION TO POLICE THE 39 NETWORK AND JUSTIFY FINANCING

40 3 LEVERAGING THE CLOUD

41 A SUA EMPRESA JÁ AVALIOU OS BENEFÍCIOS QUE SE PODE ALCANÇAR CONTRATANDO SERVIÇOS NA NUVEM? 1. ABSOLUTAMENTE 2. PARCIALMENTE 3. NÃO AVALIAMOS 41

42 AWARDED HYBRID TECHNOLOGY OPENING A WORLD OF OPPORTUNITIES Leverage IPT Investments Capitalize On TDM and Transform To IP/SIP, Centralize, Access To Latest Features IN UC Optimize And Prepare For Cloud Faster Apps Delivery, Hybrid Cloud Schemes In Place IP SIP IP SIP GO IP SAVE ON COMM COSTS VIRTUALIZE SAVE ON OPERATION COSTS 42

43 AWARDED HYBRID TECHNOLOGY FROST & SULLIVAN BEST PRACTICES

44 INTELLIGENT FABRIC STATE-OF-THE-ART DATACENTER INFRASTRUCTURE OmniVista 2500 VMware vcenter 6900 VNP VNP Server 6900 VNP VNP VNP VNP LAG 6900 ifab VNP VNP 6900 LAG Server FULLY-FEATURED, HIGHLY SCALABLE, 44 COMPACT DATA CENTER FABRIC

45 CASE STUDY: INTELLIGENT FABRIC IDC FRONTIER: YAHOO JAPAN Manual to automatic Streamlined setup, Operations: 9 to 1 sec 45up fault to 30% recovery, more efficient 4k to 10k + services

46 KEY TAKEAWAYS BUSINESS OUTCOME SUPPORTING TECHNOLOGIES Conversation Excellence Differentiate and Attract More customers Improve productivity Reduce Deployment & Operational Costs Foster Effective Business Decisions Optimize Architecture Unified Access Intelligent Fabric Network Analytics Cloud Ready 46

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