SPECTRUM IM. SSA 3.0: Service AND Event/Alert Umbrella DACHSUG 2011

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1 SPECTRUM IM Infrastructure Events and Alerts Overview Event Management and Correlation Event Rules Condition Correlation Event Procedures Event Integration South-Bound-GW Event Notifications SSA 3.0: Service AND Event/Alert Umbrella DACHSUG 2011

2 Infrastructure Events and Alerts

3 What is an Event versus an Alarm? Events An event is a SPECTRUM object that indicates that something significant has occurred within SPECTRUM itself or within the managed environment. Can be created also manually through Event Configuration Editor, imported via MIB Tools or created by editing the Event Configuration Files. Alarms - An alarm is a SPECTRUM object that indicates that a user-actionable, abnormal condition exists in a model. Typically, SPECTRUM generates an alarm when an event specifies that one should be created. SPECTRUM can also generate an alarm based on the results of a SpectroWATCH violation, or as a result of SPECTRUM detecting an abnormal situation not based on an event (inference handler based).

4 Events in Spectrum Oneclick

5 Alarms in Spectrum Oneclick ECE

6 Alarms information in Spectrum Oneclick PCause code is specified for each alarm that displays the Probable Cause information for an alarm. PCause files control what is displayed in the Probable Cause information. PCause files are static, event variables information. The dynamic alarm title attribute can be populated with an Event Variable. This allows for a single Probable cause to have a dynamic alarm title. The dynamic varbind ID is (or 0x12b4c). See Event Configuration User Guide.pdf

7 Example: Trap Forwarding of external Managers and Event/Alarming in SPECTRUM Example: Checkpoint FW Manager File AlertMap > Maps Trap to Event SS/CsVendor/<customer>_Checkpoint Content: x (101,0) File: EventDisp > Maps Event to Alarm 0x Content: 0x E 50 A 1,0x ,U File: CsEvFormat/ > Event Message Content: {d "%w- %d %m-, %Y - %T"} - Device {m} of type {t} generated. Event Message is: {S 101}.(event [{e}]) File: CsPCause/Prob > Alarm Message Content: FIREWALL STATUS ALARM SYMPTOMS: A Firewall System status is over the treshold. PROBABLE CAUSES: 1) A Trap from the firewall system was send 2) Firewall System has to high system usage RECOMMENDED ACTIONS: 1) Check the Event Message in the SPECTRUM Alarm Manager 2) Inform the Firewall Administrator 3) Check the thresholds on the Firewall System

8 Event Management and Correlation

9 Spectrum Event Correlation Fault Suppression Downstream device fault suppression (including VPM) Child (Port/Process) suppression Port flapping Other default EventRules based Correlations Alarm De-duplication Recurring events for the same Alarm Filtering field of the existing alarm. from alarm console. Secondary alarms are just those with a lesser severity.

10 Extending Event Correlation There are a number of ways that SPECTRUM Event Correlation capabilities can be updated and enhanced. They are listed below: 1. Simple Event Configuration updates 2. Event Rules 3. Condition Correlation This includes specifying which events generate/clear alarms and event variables to discriminate. In addition, event and alarm descriptions can be modified and enriched. Event rules allow for events to be correlated on individual models (of the same modeltype). Condition correlation allows for multiple events to be correlated across groups of models. Events (or the be inferred. 4. Event Procedures - Complex expressions that allow for events to be manipulated at a very granular level, including creating new event variables and asserting events on models other than the source (between different models(types)). 5. You can also influence the automatic Faultisoltion Event and Alarming behavior

11 Inductive Modeling Technology Setting Fault Isolation Parameters 1. Settings in Component Details view of the VNM model 2. See also for example Modeling and Managing Your IT Infrastructure Administrator Guide.pdf

12 Event Rules Event Rules permit you to specify a more INTELLIGENT decision-making to indicate how an event is to be processed. Event rules allow you to correlate multiple events on the same model, not to groups of models. Event Rules available: Event Condition Event Pair Event Rate Event Series Event Counter Hearbeat Single Event Solo Event

13 Examples: Event Pair & Event Condition GUI ConditionEventRule for SPM Tests: Generate event(alarm) 0xfffffffa only, if var.1 (SPM-Test name) starts with AUA, and deliver Var 1,2,3,9 EventDisp File 0x b E 20 R Aprisma.EventCondition, "regexp({v 1},{S \ \*\"})", "0xfffffffa 1:1,2:2,3:3,9:9"

14 Example: SPECTRUM Condition Correlation Editor LSP Alarms generate one MPLS Backbone Error Alarm Create Condition: left side (eg Backbone Error (type: counts) Error these but show as symptomes

15 Example: Event Procedures (in EventDisp Files) # wenn Event beecc001 erzeugt wird, führe folgende Procedure aus ( Johannes Kroupa, CA) # Ziel: wenn dieser SPM-Event/Alarm auf dem Device erzeugt wird, dann soll auch ein Event/Alarm auf dem entsprechenden Port erzeugt und ausgewertet werden 0xbeecc001 E 50 P " \ ForEach( \ GetModelsByAttrValue( \ { H 0x10069 }, \ ReadAttribute( \ { C CURRENT_MODEL }, \ { H 0x129fa } )), \ { V portmh }, \ { V dummyretvalue }, \ { U 0 }, \ If( \ Equals( \ ReadAttribute( \ { V portmh }, \ { H 0x11348 } ), \ GetEventVariable( { U 1 } )), \ CreateEventWithAttributes( \ { V portmodel }, \ { H 0xbeecc002 }, \ GetEventAttributeList()), \ Nil()))" Die Proc findet zuerst mal alle Modelle (GetModelsByAttrValue), d.h. alle Ports (und Apps..) des Devices. - in der Schleife behandelt). Dann Check, ob ifindex (0x11348) am Port derselbe ist wie Varbind 1 im Event, um den richtigen Port zu finden. (z.b. hier dann IP Adresse) Dann, falls der Port matched (hier z.b. ifindex), wird ein neuer Event auf ihm generiert (0xbeecc002), mit denselben Varbinds wie der ursprüngliche Event. Falls der Port nichts matched, wird auch nichts gemacht (Nil()).

16 CA Event Integration (EI) - Architecture

17

18 Southbound Gateway Non-SNMP, LogFiles (SYSLOGs!), DBs, V.24 and others Events and Traps from different Sources For example Logfiles, Traps, Element Managers via XML, SNMP and CORBA etc. Vendor Specific EMS via Trap Vendor Specific EMS via XML double click

19 Event Notification

20 Alarm Notification CA Spectrum, alarm-processing applications and SANM (Policy Manager) work together in the alarm monitoring process.

21 thank you

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