Bar Association of Queensland Negotiation Skills Presentation
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1 Bar Association of Queensland Negotiation Skills Presentation Presented by Michael Klug, Partner in Charge, Brisbane 2011 Clayton Utz 1
2 Definition of negotiation Negotiation is a process where 2 or more people resolve their differences where there is an ambiguity as to the correct outcome. Professor Alan Schoonmaker 2
3 Degree of complexity 1. Number of people 2. Number of issues 3. Degree of complexity 4. Time urgency 5. Political environment 3
4 The principal tensions that we manage in negotiation 1. Tension between principal and agent 2. Tension between empathy and assertiveness 3. Tension of managing time 4. Tension of trying to achieve a win win outcome (definition of win win: a negotiator who creates value not just distributes value) 5. The tension of trying to achieve synchronicity of behaviour 6. The tension of asymmetry of information 4
5 Time based rules 1. The negotiator who is least affected by the deadline has the greater power in negotiation 2. Most deadlines are negotiable 3. Go slow to go fast 4. Good negotiations take time to mature 5. Open ended negotiations rarely work effectively 6. Good negotiators take up all the allotted time for a negotiation 5
6 ZOPA A B The average negotiator reaches agreement at the midpoint between the first reasonable offer and the first reasonable counter offer. 6
7 Selecting a Strategy High ACCOMMODATING Lose to win COLLABORATIVE Win-win Importance of RELATIONSHIP COMPROMISE Split the difference BORROW Low AVOIDING Lose-lose COMPETITIVE Win at all cost Win-lose Low Importance of OUTCOME High ROB CON Lewicki, Hiam, Olander 7
8 34 characteristics of an effective negotiator 1. Preparation and planning skill 2. Knowledge of the subject 3. Ability to think clearly and rapidly under pressure and uncertainty 4. Ability to express thoughts verbally 5. Listening skill 6. Judgement and general intelligence 7. Integrity 8. Ability to persuade others Art & Science of Negotiation - RAIFFA 8
9 34 characteristics of an effective negotiator 9. Patience 10. Decisiveness 11. Ability to win respect and confidence of opponent 12. General problem-solving and analytical skills 13. Self-control, especially of emotions and their visibility 14. Insight into others feelings 15. Persistence and determination 16. Ability to perceive and exploit available power to achieve objective Art & Science of Negotiation - RAIFFA 9
10 34 characteristics of an effective negotiator 17. Insight into hidden needs and reactions of own and opponent s organization 18. Ability to lead and control members of own team or group 19. Previous negotiating experience 20. Personal sense of security 21. Open-mindedness (tolerance of other viewpoints) 22. Competitiveness (desire to compete and win) 23. Skill in communicating and co-ordinating various objectives within own organisation Art & Science of Negotiation - RAIFFA 10
11 34 characteristics of an effective negotiator 24. Debating ability (skill in parrying questions and answers across the table) 25. Willingness to risk being disliked 26. Ability to act out skillfully a variety of negotiating roles or postures 27. Status or rank in organisation 28. Tolerance to ambiguity and uncertainty 29. Skill in communicating by signs, gestures and silence (nonverbal language) Art & Science of Negotiation - RAIFFA 11
12 34 characteristics of an effective negotiator 30. Compromising temperament 31. Attractive personality and sense of humour (degree to which people enjoy being with the person) 32. Trusting temperament 33. Willingness to take somewhat above-average business or career risks 34. Willingness to employ force, threat or bluff Art & Science of Negotiation - RAIFFA 12
13 34 characteristics of an effective negotiator 1. Preparation and planning skill If we DON T do 1 we go directly to Willingness to employ force, threat or bluff to avoid being exploited Art & Science of Negotiation - RAIFFA 13
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